Hire the Best Technical Support Specialists
in the United Kingdom

As a seasoned IT professional with extensive experience in technical support, system administration, and incident management, I am enthusiastic about applying for the IT Support Officer position. My career has allowed me to develop a strong foundation in Microsoft technologies, cloud computing, endpoint management, and customer-facing support. I am confident that my broad technical expertise, analytical skills, and dedication to service excellence make me an excellent fit for this role. This statement provides an overview of my experience, achievements, and the value I can bring to your team. Professional Experience IT Specialist & CRM Systems Administrator — Strolid Inc. In my current role, I provide second-line incident management and request fulfilment support to users via telephone, remote access tools, and on-site visits. I am responsible for assessing, prioritizing, and resolving incidents while ensuring minimal service downtime and maintaining strong communication with end users. My work involves diagnosing hardware, software, and network-related issues, performing root-cause analysis, and implementing long-term corrective measures. I liaise with internal and external stakeholders to ensure that escalations are handled efficiently and in line with organizational SLAs. A key part of my role is managing and administering Microsoft 365, Azure Active Directory, Intune, and Exchange Online environments. I ensure devices are properly enrolled, secured, and compliant with company policies through Intune. I manage user accounts, licenses, and security groups within Azure AD and maintain Exchange Online mailboxes, distribution lists, and retention policies to optimize performance and compliance. These responsibilities have strengthened my expertise in identity and access management, endpoint protection, and cloud-based collaboration services. I also maintain CRM systems and SaaS applications to ensure seamless integration across the organization’s ecosystem. IT Administrator & IG Lead — Bridge Lane Group Practice At Bridge Lane, I served as the primary point of contact for all IT-related matters within the medical practice. My responsibilities included managing user access, troubleshooting desktop and network issues, coordinating with external support providers, and ensuring data protection compliance. I worked closely with the SWLICB-IT team, Docman, and EMIS Web Support to resolve technical incidents efficiently. I managed the registration and update of all practice devices, maintained detailed incident records, reviewed monthly IT performance reports, and regularly presented updates during GPIT meetings. Additionally, I conducted data protection impact assessments and ensured compliance with NHS data governance standards. I also maintained and updated the practice’s website, which demonstrated my ability to balance operational IT duties with strategic digital responsibilities. Technical Support Engineer (Tier 1 & Tier 2) — Tek Experts Nigeria (Contracted to Microsoft) At Tek Experts, I provided front-line and advanced technical support for Microsoft customers across multiple regions. My work involved troubleshooting issues related to Azure, Intune, Exchange Online, Office 365, and other Microsoft cloud services. I acted as an escalation point for complex technical problems, analyzing logs, replicating issues, and collaborating with Microsoft engineering teams to deliver timely solutions. I supported customers in managing and securing their data, performing advanced troubleshooting on cloud connectivity, authentication, and performance issues. My commitment to quality service delivery helped maintain customer satisfaction scores consistently above target. I also contributed to the internal knowledge base by documenting solutions and troubleshooting workflows to support the wider technical team. IT Services Channel Monitoring & Resolution — United Bank for Africa (UBA) My career began at UBA, where I was responsible for monitoring critical IT services and ensuring network and application availability. I utilized tools such as PRTG, Dynatrace, and SolarWinds (IT360) to monitor infrastructure health, identify performance bottlenecks, and generate incident reports. My role involved collaborating across technical teams to ensure swift resolution of IT issues affecting core banking operations. In addition to monitoring, I provided advanced troubleshooting and root-cause analysis for recurring system alerts and performance issues. I participated in server onboarding, configuration reviews, and change management activities, which provided a strong foundation for my later work in technical support and system administration. Achievements Throughout my career, I have consistently been recognized for delivering exceptional IT support and exceeding service expectations. Beyond Excellence Award for Remote Working and Collaboration (Tek Experts Nigeria): Recognized by Microsoft for maintaining high performance

I am a Customer Success and Technical Support Specialist with 9+ years of experience helping customers get the most value from digital products and services. My focus is on building strong customer relationships, resolving issues efficiently, improving customer satisfaction, and supporting long-term retention. Throughout my career, I have worked with global companies across SaaS, fintech, telecommunications, and digital platforms. I supported Google products including Family Link, Google Pay, and Google Play through Subject Matter Expert roles. I handled complex escalations, coached team members, identified process improvements, and worked closely with engineering teams to resolve customer-impacting issues. I can help with: • Customer Success and account support • Customer onboarding from start to finish • Relationship management and customer retention • Technical support for software, apps, payments, and digital services • Customer communication via email, chat, and calls • Direct calls with customer to complete onboarding • Knowledge base articles, SOPs, and process documentation • CRM management, reporting, and workflow optimisation Tools and platforms: Zendesk, Salesforce, Google Workspace, Slack, Verint, Microsoft Office Suite, Jira, Buganizer, and various customer support and reporting platforms.

With over 7 years of experience leading customer support teams across SaaS, E-commerce, AI, Health, and Non-Profit sectors, I help businesses build customer experience operations that are efficient, scalable, and consistently deliver results. I specialise in turning operational challenges into structured solutions, whether that means building workflows from scratch, defining KPIs, coaching underperforming teams, or collaborating with product and development teams to reduce friction for end users. I bring both the strategic oversight of a manager and the hands-on execution of someone who has worked in fast-paced startup environments where every detail matters. Proven Results: - Built and maintained SOPs for customer service workflows, reducing onboarding time and improving process consistency across teams. - Conducted regular 1-to-1 coaching and performance reviews, increasing team productivity by 40%. - Defined and tracked key metrics including CSAT, NPS, FCR, AHT, ART, and SLAs to drive continuous service improvement. - Partnered with product and development teams to identify and resolve recurring technical issues, reducing escalations by 15%. - Managed distributed teams of 10+ freelancers, improving turnaround time and maintaining brand consistency at scale. - Maintained a 2-hour response time across high-volume email support operations. I am also experienced in data analysis, giving me the ability to go beyond surface-level reporting and identify trends, inefficiencies, and opportunities that drive real operational improvement. If you are looking for a technical support manager who can lead your team, build your processes, and deliver measurable results, I would love to connect.

🔹SENIOR NETWORK ENGINEER | NETWORK SECURITY, PRIVATE CLOUD & INFRASTRUCTURE🔹 Senior Network Engineer with 6+ years of experience designing, securing, and operating enterprise networks, private clouds, and IT infrastructure. I've built private clouds for clients of a global managed hosting provider with presence in 10+ data centers and over 2 Pbps of global uplink capacity, and delivered network and security solutions across a wide range of enterprise environments. Whether you're designing new infrastructure from scratch, upgrading and modernizing an existing network, hardening your security posture, or migrating workloads to the cloud, I bring senior-level engineering with a focus on clean design, security, and long-term reliability. 🌐 Network Engineering & Design Enterprise, data center, and multi-site network design and upgrades. Routing: BGP, OSPF, EIGRP, IS-IS, MPLS, VXLAN Switching: VLANs, STP, LACP, MLAG, VRRP, HSRP, QoS, EVPN-VXLAN fabric Load Balancing: HAProxy, NSX-T, NSX-V 🔐 Network Security & Firewalls Vendors: Fortinet (FortiGate), Palo Alto, Juniper SRX/vSRX, Sophos (UTM, XGS), SonicWall, Zyxel, pfSense, OPNsense Services: NGFW rules, NAT, segmentation, IPS/IDS, DDoS mitigation, Zero Trust ☁️ Private Cloud & Virtualization Hypervisors: VMware (ESXi, vCenter), Proxmox, Hyper-V, KVM, Xen Virtual networking & security: VMware NSX-T / NSX-V, pfSense, OPNsense, Sophos 🌩️ Cloud & Hybrid Networking AWS: VPC, Transit Gateway, Site-to-Site VPN, Security Groups, hybrid connectivity Also experienced with Azure, Vultr, DigitalOcean, Linode 🔗 VPN & Secure Remote Access IPsec, OpenVPN, WireGuard, SSL VPN, GRE, L2TP, DMVPN, SD-WAN Enterprise VPNs, hybrid cloud connectivity, secure remote workforce 📡 UniFi / Ubiquiti Deployments UniFi network design and deployment for offices and multi-site businesses UniFi switches, access points, gateways, Dream Machine 🧰 Vendors & Platforms Cisco (Catalyst, Nexus, Meraki, ISR, ASR), Juniper (MX, vMX, EX, QFX, SRX), Huawei (CloudEngine), Fortinet, Palo Alto, Sophos, SonicWall, Zyxel, Ubiquiti/UniFi, VMware ⚙️ Automation, Monitoring & Documentation Automation: Python (Netmiko, NAPALM), Ansible, Terraform, REST APIs Monitoring: PRTG, Grafana, LibreNMS, Zabbix, Cacti, FastNetMon Documentation & IPAM: NetBox, phpIPAM 🐧 Linux Ubuntu, Debian, CentOS, FreeBSD, OpenBSD 📜 CERTIFICATIONS Cisco: CCNP, CCNA 💼 SERVICES • Network Design & Optimization (Enterprise, Data Center Fabric, Private Cloud) • Firewall & Security Hardening (NGFW, IPS/IDS, Zero Trust) • Private Cloud Build & Migration (VMware, Proxmox) • Cloud & Hybrid Networking (AWS VPC, Transit Gateway, Site-to-Site VPN) • VPN & Secure Remote Access (IPsec, SSL, SD-WAN, WireGuard) • UniFi Network Design & Deployment • Network Troubleshooting & Performance Tuning • Network Automation & Monitoring (Ansible, Python, APIs)

Microsoft 365 | Intune | Entra ID | Copilot | End User Computing Specialist Microsoft 365 and Modern Workplace Engineer with experience supporting public sector organisations, private enterprises, and SMEs across the UK. I help businesses deploy, secure, manage, and optimise their Microsoft environments — including AI-powered productivity through Microsoft Copilot — to improve efficiency, security, and user experience. With a strong background in Technical Support, End User Computing, Identity Management, Cybersecurity, and AI workplace tooling, I deliver practical solutions that align technology with business objectives. I operate through UserCompute Ltd, a UK-registered IT services company focused on Microsoft Modern Workplace, Endpoint Management, and Cloud Services. Services I Offer: ✔ Microsoft 365 Tenant Deployment and Administration ✔ Microsoft 365 Copilot Licensing, Integration, and User Enablement ✔ User Provisioning, Licensing, and Identity Management ✔ Microsoft Teams, OneDrive, and SharePoint Configuration ✔ Microsoft Intune and Windows Autopilot Deployment ✔ Windows 10/11 Device Management and Compliance ✔ Microsoft Entra ID (Azure AD) Integration and Security ✔ Conditional Access and Security Baseline Implementation ✔ Microsoft 365 Email and Data Migrations ✔ Endpoint Security and Device Compliance ✔ Remote IT Support, Troubleshooting, and System Administration Why Work With Me? ✔ Experience supporting enterprise and public sector environments ✔ Practical Copilot integration with a focus on real adoption, not just deployment ✔ Strong focus on security, compliance, and user experience ✔ Clear communication and detailed documentation ✔ Reliable delivery with minimal disruption to business operations If you're looking for a dependable Microsoft 365 and Modern Workplace specialist who understands both the technical and business side of IT, I'd be happy to discuss your project. Microsoft 365 & Modern Workplace Specialist | UserCompute Ltd

Experienced Technical Support Specialist with over 3 years of experience in the Information Technology industry. Excellent reputation for resolving problems and improving customer satisfaction. Delivering customer service & handling technical Escalations around the clock across all the geographies for Microsoft 365 technology.