Hire the Best Zendesk Specialists
in the United Kingdom

Live Chat Support | Email Support | Ticket Support | Technical Support | Customer Service Specialist | Zendesk | Intercom | HubSpot | Customer Support I am a Top Rated Live Chat & Email Support Specialist with a 100% Job Success Score, helping e-commerce, SaaS, and other businesses provide fast, reliable, and professional customer support. I specialize in managing live chat, email, and ticketing systems for businesses that need quick and consistent customer service. Whether it’s handling high-volume inquiries, resolving product issues, processing refunds and returns, tracking orders, or managing escalations, I ensure your customers are well cared for while keeping support queues clean and efficient. What you can expect from me: Lightning-fast response times. Clear, empathetic, and professional communication. Seamless integration into your existing workflows and tools. Strong attention to detail and consistency, even during peak periods. Focus on customer satisfaction and retention. I have successfully supported repeat clients with day-to-day operations, helping reduce customer frustration and maintain smooth shopping experiences. I am reliable, proactive, and ready to become a dependable extension of your customer support team.

I'm a certified "Zendesk Guru", so to say, in addition to being vetted and certified by UpWork as Top Rated, with a 100% Job Success rate. I love to help my clients navigate the ins and outs of Zendesk. I have 9+ years' experience tackling everything from initial set up through to complex audits, automations, AI bots, CSAT improvements, Guide propagation, agent training, SLAs, API integrations, advanced reporting, all the way to simply finding the best way for your business to save time and money by making Zendesk empower your team. I've set up, improved and fixed 100+ companies' Zendesks, from businesses with revenues from less than $1M all the way up to $3B (yes, billion)! I was the founding member of Deliveroo's Support Operations and took their Support team from one agent all the way up to 200+, spannig two continents, all in under three years. Since then, I've dedicated my time to helping other businesses grow equally rapidly by ensuring that customer support is an enabler for their business, not a hindrance. After successfully delivering on a project, many clients choose to keep me on-call so they can rest assured that their Zendesk issues will always be resolved as quickly and efficiently as possible. I look forward to chatting to you soon about your current and future projects.

I’m a Customer Experience and Customer Support specialist with over a decade of hands-on and leadership experience — from managing small, high-touch teams of 2 FTE through to large 250-FTE operations. My focus is always the same: build thriving support environments, streamline processes, and create customer journeys that genuinely feel effortless. I’m a 2021 Zendesk Academy Award Winner (Global Omnichannel Category) and fully Intercom Certified, giving me deep, practical expertise in both platforms. Whether it’s optimising workflows, building scalable support structures, designing automations, or cleaning up what’s already there, I can help you build a setup that works smoothly for both customers and agents. Alongside my operational work, I’m a CS/CX AI specialist. I help businesses introduce AI into their support ecosystems in a way that strengthens quality, reduces workload, and enhances customer satisfaction — not replaces human connection. I also offer voiceover and recorded audio services, delivering clear, warm, and engaging reads for product videos, training modules, IVRs, YouTube content, and more. If you’re looking for someone who can level up your customer experience, tune your Zendesk or Intercom instance, support your AI strategy, or deliver quality voiceover work all in one place — I’d be happy to help.