Hire the Best Customer Retention Specialists
in the United Kingdom

Digital marketing and retention specialist with a strong focus on customer lifetime value and growth. I’ve worked across fashion, fitness and lifestyle eCommerce, building scalable email and CRM systems end to end. Working with 8-figure DTC brands with a proven track record in increasing revenue and growth.

🚀 Your Go-To Virtual Assistant, Customer Support Expert Are you looking for a highly skilled and reliable professional to handle your customer service, virtual assistance, data entry, or book keeping? You’ve found the right person! 🔹 My Expertise: ✅ Customer Support :Efficiently handling inquiries, resolving issues & ensuring customer satisfaction. ✅ Virtual Assistance :Managing emails 📩, scheduling 🗓, and organizing workflows. ✅ Data Entry & Accuracy :Fast, precise, and detail-oriented data processing. 💼 Key Achievements: 📌 Improved customer retention by 30% through top-tier support. 📌 Processed and managed thousands of data entries with 100% accuracy. 💡 Let’s Work Together! Whether you need admin support, data entry, book keeping, I am here to help. Let’s connect and bring efficiency and excellence to your business!

I help beauty and wellness brands grow through a mix of strategy, execution and thoughtful brand support. With a background in luxury retail, brand management and e-commerce, I understand both the creative and commercial side of a brand. I’ve worked across retail partnerships, PR, digital marketing and customer experience, always focusing on what actually drives growth and builds long-term relationships. What I do best is connecting the dots, making sure everything from email to influencers to product positioning works together in a clear and consistent way. I can support with: • Email marketing (Mailchimp, Klaviyo, campaign planning and execution) • Influencer and PR outreach, creator collaborations and seeding • TikTok Shop setup, affiliate management and growth strategy • Brand support and day-to-day marketing coordination • Canva design for emails, social content and simple brand assets • Customer journey and retention strategy • E-commerce support (Shopify, product positioning, launches) • High-ticket sales and closing, discovery calls, consultative selling, and converting warm leads into committed clients. Trained through Grant Cardone University, with 15+ years of retail and sales experience giving me a strong foundation in reading clients, handling objections, and closing with confidence I currently work closely with a beauty brand, leading retail partnerships, PR initiatives and digital growth, so I understand the pace and attention to detail needed in this space. I’m organised, proactive and easy to work with. I don’t wait to be told what to do, I look ahead, anticipate needs and keep things moving smoothly. If you’re looking for someone who can support your brand both strategically and operationally, I’d love to hear more about what you’re building.

I am a CRM and Customer Support Specialist with 6+ years of proven experience in HubSpot, Zoho, Salesforce, and other CRM platforms. My expertise lies in optimizing customer journeys, enhancing client satisfaction, and driving business growth through effective relationship management and seamless support delivery. ✨ Over the years, I have successfully managed high-value and VIP accounts, ensuring that every interaction is professional, efficient, and customer-focused. 🔑 Key Expertise: 🔹 CRM Management (HubSpot, Zoho, Salesforce): Skilled in implementing, customizing, and maintaining CRMs to ensure accurate data management, smooth workflows, and actionable insights. 🔹 Customer Support & Retention: Proficient in handling live chat, email, and escalations with a focus on improving retention, satisfaction, and loyalty. 🔹 Client Relationship Management: Strong track record in building and nurturing long-term client partnerships, resolving complex issues, and delivering tailored solutions. 🔹 Data Accuracy & Compliance: Experienced in organizing and safeguarding client records while maintaining confidentiality and ensuring compliance. 🔹 Communication & Problem-Solving: Adept at active listening, conflict resolution, and delivering outcome-driven solutions that enhance customer experience. I am detail-oriented, reliable, and results-driven, with the ability to work as a Customer Support Executive, CRM Administrator, or Virtual Assistant. My goal is to help businesses streamline customer operations, boost satisfaction, and build long-term loyalty. 🚀 Let’s connect to unlock the full potential of your CRM and customer support systems.

Most businesses don't have a lead generation problem — they have a follow-up problem. I'm a GoHighLevel (GHL) Expert, CRM Automation Specialist, and AI Automation Consultant who fixes exactly that: slow response times, missed appointments, disorganized pipelines, and broken workflows that let leads slip through the cracks instead of becoming customers. I help businesses build scalable lead generation, lead nurturing, customer journey, and appointment booking systems that drive measurable results. I specialize in building complete business infrastructure inside GoHighLevel — connecting your marketing, sales, follow-up, reporting, and customer communication into one streamlined system that works automatically, with no manual babysitting required. I work with marketing agencies, real estate companies, healthcare providers (dental practices, medical spas), home service businesses (roofing, HVAC, plumbing, solar), coaches, consultants, insurance and mortgage professionals, law firms, SaaS companies, and local service businesses — helping each capture more leads, improve follow-up speed, increase conversion rates, and eliminate manual busywork. My Expertise Includes: ✔ GoHighLevel CRM Setup, Optimization & Cleanup ✔ Advanced GoHighLevel Workflows & Automations ✔ Lead Generation Funnels & Sales Funnel Builds ✔ High-Converting Landing Pages & Websites ✔ Lead Nurturing & Customer Journey Automation ✔ Appointment Booking & Calendar Automation ✔ Pipeline Management & Pipeline Automation ✔ Lead Qualification & Lead Scoring Systems ✔ Email Marketing & SMS Marketing Automation ✔ Conversion Tracking, Attribution & Reporting Dashboards ✔ Workflow Audits, Optimization & Troubleshooting ✔ White Label GoHighLevel, SaaS Mode Setup & Agency Systems ✔ Snapshot Creation & Multi-Account Deployment ✔ CRM Migration & Database Organization ✔ API, Webhook, Zapier, Make & Custom Integrations ✔ Reputation Management & Review Automation ✔ Reactivation Campaigns & Follow-Up Systems ✔ AI Chatbots, AI Agents & AI Voice Assistants ✔ N8N Automation Development ✔ OpenAI Integrations & Custom AI Workflows ✔ Twilio SMS/Voice & Mailgun Email Deliverability Setup ✔ Business Process Automation What Clients Typically Hire Me For: Building complete lead generation and appointment-setting systems Creating advanced workflow automations and nurture sequences Organizing and optimizing CRM architecture Designing high-converting funnels and landing pages Implementing AI-powered customer journeys (chatbots, voice agents, follow-up) Building reporting dashboards and attribution systems Cleaning up broken workflows and messy GoHighLevel accounts Migrating CRMs (HubSpot, Salesforce, Zoho) into GoHighLevel Setting up white label / SaaS Mode for agencies reselling GoHighLevel Integrating third-party platforms using APIs, Webhooks, Zapier, Make, and N8N Improving lead response times, conversion rates, and operational efficiency My Approach I start by understanding how your business generates leads, qualifies prospects, books appointments, closes sales, and retains customers. Then I design automation systems around those real processes using GoHighLevel, N8N, Make, AI tools, and custom integrations — not a generic template. The result is a scalable system that improves lead tracking, pipeline management, customer communication, reporting, and overall business performance, while reducing manual work for your team. Why Businesses Work With Me ✔ Strong GoHighLevel & HighLevel Expertise ✔ Advanced Automation & Workflow Logic ✔ CRM Architecture & Process Optimization ✔ Funnel Strategy & Conversion Optimization ✔ API & Integration Experience ✔ AI Automation & Customer Experience Systems ✔ Clear Communication & Documentation ✔ Long-Term Growth Mindset If you're looking for a GoHighLevel Expert, GoHighLevel Consultant, HighLevel Specialist, GHL Automation Specialist, CRM Systems Architect, Sales Funnel Builder, N8N Expert, or AI Automation Consultant who can build reliable systems that support growth — send me a message with what's broken or what you're trying to build. I'll tell you honestly whether I'm the right fit. Let's build a business that runs more efficiently, converts more leads, and scales with confidence.

Are you sending emails but not seeing the revenue your brand deserves? Many ecommerce businesses have Klaviyo set up, flows running, and campaigns going out regularly yet email still isn't generating consistent, scalable revenue. The problem usually isn't email itself. It's the strategy behind it. Successful email marketing is more than sending newsletters. It requires a well-built lifecycle marketing system that turns subscribers into customers and customers into repeat buyers. I help Shopify and DTC ecommerce brands increase email-driven revenue through Klaviyo strategy, automation, segmentation, deliverability optimization, and retention marketing. How I Help Ecommerce Brands Grow Email Automation & Flow Optimization * Welcome Series * Abandoned Cart Flows * Browse Abandonment * Post-Purchase Sequences * Winback Campaigns * Replenishment Flows * Reactivation Campaigns * Cross-Sell & Upsell Automations Lifecycle & Retention Marketing * Customer journey mapping * Retention-focused automation * Repeat purchase strategies * Customer engagement optimization * Subscriber reactivation Campaign Management * Revenue-focused email campaigns * Promotional campaigns * Product launch campaigns * Seasonal and holiday campaigns * Campaign planning and execution Advanced Segmentation * Behavioral segmentation * Purchase-based targeting * Engagement-based audiences * VIP customer segments * Predictive analytics and personalization Deliverability & List Health * SPF, DKIM, and domain authentication * Inbox placement optimization * Sender reputation improvement * List cleaning and hygiene * Deliverability monitoring Shopify & Klaviyo Integration * Complete Klaviyo setup and optimization * Shopify integration and tracking * Customer data synchronization * Revenue attribution setup * Automation architecture SMS Marketing * Klaviyo SMS * Postscript * SMSBump * Automated SMS flows * Multi-channel retention strategies What You Can Expect ✔ Increased email-attributed revenue ✔ Higher customer lifetime value (LTV) ✔ Improved deliverability and engagement ✔ Better customer segmentation ✔ Increased repeat purchases ✔ Data-driven testing and optimization ✔ A scalable retention system built for long-term growth Why Work With Me? I focus on the metrics that matter most: * Revenue growth * Customer retention * Conversion optimization * Subscriber engagement * Repeat purchases * Lifecycle performance Rather than simply executing tasks, I build and optimize systems that continuously generate revenue and strengthen customer relationships. From strategy and audits to implementation, testing, reporting, and ongoing optimization, I can manage your Klaviyo ecosystem end-to-end. Core Expertise Klaviyo | Shopify Email Marketing | Ecommerce Email Marketing | Lifecycle Marketing | Retention Marketing | Email Automation | Customer Segmentation | Flow Optimization | Deliverability | A/B Testing | Email Campaign Management | SMS Marketing | Customer Journey Optimization | Conversion Optimization | Revenue Growth | DTC Marketing