Hire the Best Customer Retention Specialists
in the United Kingdom

Most service businesses don't have a lead problem—they have a follow-up problem. Leads go cold, appointments get missed, and manual work eats your time. I solve that by building complete automation systems that capture leads, follow up automatically, book appointments, and nurture customers. I specialize in GoHighLevel but also work with HubSpot, ActiveCampaign, Mailchimp, and Klaviyo. PLATFORMS I WORK WITH: GoHighLevel (GHL) • HubSpot • ActiveCampaign • Mailchimp • Klaviyo AUTOMATION & INTEGRATION TOOLS: n8n • Make • Zapier • Custom API integrations • Webhooks WHAT I BUILD: ✓ GoHighLevel CRM setup, optimization, migrations, and SaaS Mode ✓ Sales funnels and high-converting landing pages ✓ Automated email & SMS sequences and campaigns ✓ Lead capture, scoring, and intelligent routing ✓ Appointment booking, confirmations, and reminders ✓ AI chatbots and voice agents for lead qualification ✓ Missed-call text-back automation ✓ Customer journey workflows with conditional logic ✓ WhatsApp and multi-channel communication ✓ CRM migrations from any platform ✓ Custom automations using n8n, Make, Zapier ✓ KPI dashboards and performance analytics ✓ White-label agency and SaaS setup ✓ System cleanup and workflow optimization INDUSTRIES: Coaches • Marketing Agencies • Real Estate • Healthcare • Med Spas • Dental/Chiro • Law Firms • HVAC & Home Service • Fitness • Financial Services • E-commerce • Restaurants • Nonprofits • SaaS • B2B Services YOU GET: • Faster lead response times • Higher conversion rates • Less manual work • Fully documented systems • Training & handover • Ongoing optimization I maintain 100% Job Success Score on Upwork. I document every automation and fix anything that doesn't perform as agreed—at no extra cost. Your business shouldn't be held back by manual processes. Share your project details and let's build a system that scales your business.

Digital marketing and retention specialist with a strong focus on customer lifetime value and growth. I’ve worked across fashion, fitness and lifestyle eCommerce, building scalable email and CRM systems end to end. Working with 8-figure DTC brands with a proven track record in increasing revenue and growth.

Send me your most time-consuming or chaotic business process, and I'll show you how to automate it with AI. I build AI Automation systems, AI Voice Agents, and advanced AI Agents that work 24/7 to handle repetitive tasks, save time, and scale your business. If you send me a message today, I'll personally review your workflow and create a custom Loom video explaining exactly how we can automate it using n8n, AI Automation, and AI Agents. 🚀 Why Work With Me? Many businesses grow faster than their operations can keep up. I help companies save time, reduce costs, and eliminate repetitive work through AI Automation, AI Agents, AI Voice Agents, and advanced n8n workflows. I build reliable, production-ready systems that automate manual tasks, connect your tools, streamline operations, and improve customer experiences. ✔️ What I Deliver: AI Automation & AI Agents to handle repetitive processes and workflows AI Voice Agents for customer support, lead qualification, and appointment booking Advanced n8n automation with custom API integrations, webhooks, error handling, and multi-step workflows Scalable solutions that work like digital employees With a 100% Job Success Score, I focus on clear communication, clean documentation, and measurable business results. My automation systems often reduce manual work by up to 80%, helping businesses increase efficiency and ROI within weeks. ✔️ Core Areas of Expertise • AI Voice Agents & Conversational AI AI Voice Agents for inbound/outbound calls, lead qualification, and customer support Appointment booking and calendar automation Conversational AI for websites, WhatsApp, SMS, and messaging platforms Experience with Vapi, Retell AI, Bland AI, and ElevenLabs • AI Automation & n8n Advanced n8n workflows, automations, and integrations CRM automation with HubSpot, Salesforce, GoHighLevel, Airtable, and Monday Custom API integrations, webhooks, and business process automation Database and workflow automation using PostgreSQL and Pinecone • AI Agents & Custom Solutions Autonomous AI Agents that analyze, decide, and take action OpenAI, Claude, and custom LLM integrations RAG systems and AI knowledge bases for business data and documents Custom automation solutions using Python and Node.js ✔️ TECH STACK SUMMARY Workflow Automation: n8n (Primary), Make, Zapier AI & LLMs: OpenAI API, Claude (Anthropic), LangChain, Vector Databases Voice AI: Vapi, Retell AI, Bland AI, ElevenLabs CRMs & Tools: GoHighLevel, HubSpot, Salesforce, Airtable, Notion Backend Dev: Python, Node.js, REST APIs, Webhooks, PostgreSQL If your team is bogged down by manual work and you are ready to introduce AI into your operations to improve efficiency, let’s talk. Click the "Invite to Job" or "Message" button, tell me about your project, and look out for your custom Loom video breakdown. Let's turn AI into revenue, not just hype. AI Agent Setup, Automation Workflow Setup, n8n Automation Specialist, AI Automation Consultant, AI Agent Development, AI Automation Expert, Agentic AI Developer, AI Agent Expert, AI Automation Engineer, AI Automation Specialist, Senior AI Agent Engineer, AI Systems Architect, AI Automation Engineer, CRM & Business Automation, AI Assistant Automation, Automation Engineer, AI Engineer, AI Agents & Workflow Automation, AI Chatbot, Claude AI Developer, Senior AI Automation Developer, AI & Automation Expert, AI Automation Engineer, Senior AI Engineer, Senior AI Engineer, AI Systems Architect, Full-Stack AI Engineer, Workflow Automation Specialist, Make AI Agent Assistance, AI Voice Agent Developer, Make Automation Expert, AI & Automation System Engineer, AI Automation Consultant, n8n Automation Developer, AI Marketing Strategist, Python Automation Engineer

Your customer support system is either helping you scale or holding you back. I fix the ones that are holding you back. I'm a customer support specialist who helps service-based businesses, startups, and eCommerce brands transform chaotic support operations into streamlined systems using Zoho CRM and workflow automation. As a community manager and CRM expert, I don't just handle tickets I build processes that reduce response times, increase customer satisfaction, and free you to focus on growth. What I deliver: Zoho CRM setup, management, and workflow automation tailored to your support operations Customer support across phone, email, and chat using Zendesk, Freshdesk, Intercom, and HubSpot Community management strategies that turn customers into brand advocates CRM implementation and data migration with zero downtime Workflow automation that eliminates repetitive tasks and reduces human error I specialize in businesses overwhelmed by support volume, struggling with disorganized CRM data, or losing customers due to slow response times. My clients typically achieve 95%+ customer satisfaction rates and see measurable improvements in retention within 30 days. How I Help Businesses Thrive: I've supported 30+ businesses in enhancing their customer experience, streamlining operations, and ensuring projects run on time all while maintaining a 95%+ customer satisfaction rate. 1. Customer Support Excellence: Professional, empathetic, prompt responses across all channels. I deliver seamless support using platforms like Zendesk, Freshdesk, Intercom, and HubSpot to boost satisfaction and loyalty. Whether handling technical inquiries, billing questions, or product guidance, I represent your brand with professionalism and care. 2. Zoho CRM Setup & Management :I build and manage efficient Zoho CRM systems that automate repetitive tasks and reduce human error. From custom workflows and pipeline management to data migration and team training, I ensure your CRM works for younot against you. I also work with Salesforce, Monday, and HubSpot for comprehensive CRM solutions. 3. Community Management: Strong communities reduce support burden and increase customer lifetime value. I build and nurture engaged online communities where customers connect, share, and support each other. This creates self-service ecosystems that scale your support without adding headcount. 4. Virtual Assistant & Executive Admin Support: Calendar management, email handling, appointment setting, travel booking, and administrative tasks that keep your operations running smoothly. I handle the details so you can focus on strategic priorities. 5. Project & Operations Management :Keeping teams on track using Monday, Trello, Asana, and ClickUp. I ensure milestones are met, progress is tracked, and bottlenecks are eliminated before they become problems. 6. Workflow Automation: I design and implement automation systems using Monday, Salesforce, and HubSpot that eliminate manual processes, reduce errors, and increase operational efficiency. Technical Proficiencies: CRM Platforms: Zoho CRM (advanced), Salesforce, HubSpot, Monday Support Tools: Zendesk, Freshdesk, Intercom, HubSpot, live chat platforms Project Management: Monday, Trello, Asana, ClickUp Productivity: Google Workspace, Slack, Microsoft Office Automation: Workflow design, process optimization, CRM automation Industries Served: Startups, eCommerce, service-based businesses, remote teams, digital agencies. Why Clients Choose Me: 💪 5+ years of experience across customer support, admin, and project coordination 💬 Excellent communication skills with a people-first approach 🔧 Tech-savvy & tool proficient – Google Workspace, Slack, Microsoft Office, CRMs, support tools 🔍 Detail-oriented with a solution-focused mindset – I anticipate challenges and resolve them proactively 🏢 Experience with startups, eCommerce, service-based businesses, and remote teams My Approach: I don't believe in cookie-cutter solutions. Every business has unique customers, challenges, and goals. I take time to understand your operations before recommending changes, ensuring every system I implement aligns with your business objectives and scales with your growth. Whether you're a growing startup or a busy entrepreneur, I'm here to make your day-to-day easier, your clients happier, and your systems smoother. Let's discuss how I can streamline your customer support operations, optimize your Zoho CRM, or build a thriving community around your brand.

Thank you for viewing my profile! With over 9 years of experience in Implementation, Customer Success, and Account Management, I specialise in driving client outcomes, fostering lasting relationships, and delivering measurable business impact. My passion lies in turning complex challenges into clear, actionable solutions that empower customers and teams. I have a proven track record of accelerating customer adoption, retention, and revenue growth. By designing tailored onboarding experiences and optimising client lifecycles, I’ve helped clients achieve faster go-lives, increased feature utilisation, and measurable ROI. For example, completed a series of A/B tests to optimise the onboarding form. Developed a dashboard with data sourced from Google Analytics, which showed a 17% increase in form completion. As an account manager, I’m known for building trusted, consultative relationships that fuel upsell and cross-sell opportunities. My ability to identify customer pain points and align solutions with business goals has directly contributed to exceeding revenue targets year over year. I leverage data analytics to predict customer needs, proactively resolve challenges, and maintain satisfaction rates above 90%. On the leadership front, I’ve led high-performing teams that consistently exceed KPIs. I prioritise mentorship, continuous learning, and collaboration, fostering a culture of growth and excellence. My teams don’t just meet expectations, they surpass them. I’m drawn to customer-first organisations that value innovation, growth, and meaningful impact. If you’re looking for an implementation expert and customer success leader who turns customers into champions and teams into powerhouses, let’s connect!

Struggling with customer support issues, CRM management, or lead follow-ups? I help businesses improve customer satisfaction, organize CRM workflows, and streamline support operations to increase retention and business growth. With 6+ years of experience in Customer Support, Customer Success, CRM Management, and Sales Operations, I have worked with businesses across SaaS, eCommerce, and service-based industries to improve customer experience and optimize internal processes. My Expertise Includes: • Customer Support (Email, Chat & Phone Support) • Customer Success & Customer Retention • CRM Management & Administration • HubSpot CRM • Salesforce CRM • Zoho CRM • Zendesk Support • Pipedrive CRM • GoHighLevel CRM • Lead Generation & Lead Management • Appointment Setting & Follow-Ups • Sales Support & Pipeline Management • Customer Relationship Management (CRM) • Data Entry & CRM Data Management • E-commerce Customer Support • Shopify Customer Support • Virtual Assistant Services What You Can Expect: • Fast and Professional Customer Support • Organized CRM Records and Pipelines • Improved Customer Satisfaction • Better Lead Tracking and Follow-Up Processes • Reliable Communication and Timely Updates • Long-Term Business Support I focus on helping businesses build stronger customer relationships, improve response times, and create efficient systems that support long-term growth. If you're looking for a reliable Customer Support and CRM Specialist who can manage customer interactions professionally while keeping your CRM organized and up to date, I would be happy to help. Thank you for visiting my profile. Regards: Qurat Ul A