Hire the Best Technical Documentation Writers
in the United Kingdom

Your product may be powerful, but if users cannot understand it, adopt it, or integrate it, poor documentation is costing you customers and increasing support tickets. I help SaaS companies, software teams, and technology businesses turn complex products, features, workflows, and APIs into clear documentation that users can follow, developers can trust, and support teams can rely on. With over 10 years of technical writing experience, I create accurate, structured, and scalable documentation for SaaS platforms, APIs, B2B software, technical products, and internal systems. Whether you are launching a new product, documenting an API, building a help center from scratch, improving outdated content, or preparing documentation for a new feature release, I can manage the process from discovery and planning to writing, review, publication, and ongoing maintenance. WHAT I CAN HELP YOU CREATE ✓ API Documentation REST APIs, GraphQL, OpenAPI, Swagger, webhooks, authentication, endpoints, SDKs, integrations, request and response examples, error messages, and code samples ✓ SaaS Product Documentation Onboarding guides, feature documentation, product tutorials, release notes, configuration guides, and administrator documentation ✓ Help Centers and Knowledge Bases Well-structured, searchable, and user-focused content designed to improve self-service support and reduce repetitive support requests ✓ User Manuals and Product Guides Installation guides, operating instructions, setup manuals, troubleshooting guides, FAQs, maintenance instructions, and end-user documentation ✓ Developer Documentation Quick-start guides, integration tutorials, technical references, internal documentation, developer portals, and implementation guides ✓ B2B Software Documentation Documentation tailored to enterprise users, administrators, technical teams, stakeholders, and nontechnical decision-makers ✓ System and Process Documentation Architecture overviews, workflows, standard operating procedures, deployment guides, hosting instructions, and internal processes ✓ Video Tutorials and Explainers Product demonstrations, visual walkthroughs, onboarding videos, feature tutorials, and troubleshooting videos MY DOCUMENTATION PROCESS 1. Product and Documentation Discovery I assess your product, users, workflows, technical requirements, support challenges, and available source materials. If documentation already exists, I identify missing information, outdated content, duplication, inconsistencies, navigation problems, and opportunities for improvement. If you are starting from scratch, I create the documentation plan, information architecture, content structure, and deliverables from the ground up. 2. Audience and Content Planning I organize documentation around user goals, common tasks, product workflows, technical requirements, support questions, and business objectives. 3. Technical Research and Collaboration I work closely with developers, engineers, product managers, subject-matter experts, customer success teams, and support teams to collect and verify accurate information. 4. Writing and Production I create clear, concise, and logically structured documentation supported by screenshots, diagrams, examples, code samples, and tutorial videos where appropriate. 5. Review and Quality Assurance I review every document for technical accuracy, completeness, consistency, usability, readability, grammar, terminology, and adherence to your brand or style guide. 6. Publication and Maintenance I can publish content directly to your documentation platform and continue updating it as your product, API, features, and user requirements evolve. TOOLS AND PLATFORMS ReadMe, GitBook, Docusaurus, Swagger, OpenAPI, Postman, MadCap Flare, Notion, Markdown, GitHub, Confluence, Camtasia, and Adobe Premiere Pro. WHY CLIENTS WORK WITH ME ✓ Over 10 years of technical writing experience ✓ Strong understanding of SaaS, APIs, and software documentation ✓ Clear writing for technical and non-technical audiences ✓ Dependable communication and complete project ownership ✓ Accurate, searchable, and maintainable documentation ✓ Ability to work with developers and subject-matter experts ✓ Support for one-time projects and ongoing documentation needs ✓ Written and video documentation from one specialist I do not simply rewrite technical information or fill pages with content. I create documentation that helps users complete tasks, understand features, solve problems, integrate systems, and become confident using your product. Send me a message with your product, target users, current documentation challenges, and project goals. I will help you determine the best documentation structure and approach for your project.

I'm Wisdom, known as the "Docs Guru." With over seven years of experience as a Technical Writer specializing in API Documentation, I work with companies worldwide to showcase their innovative solutions to diverse audiences. My expertise lies in collaborating with SaaS providers. I am passionate about docs-as-code, workflow optimization, SaaS/API integration, style guide development, and creating engaging visual resources. My skills involve creating developer-focused documentation for web services, APIs, libraries, and software products. I have a wide range of experience, from precise API references to hands-on tutorials, walkthroughs, sample applications, and comprehensive best practices guides. What sets me apart is my ability to manage the entire documentation process, from start to ongoing maintenance, ensuring a seamless experience for my clients. In addition, I am well-versed in various documentation tools available in the market and can effectively implement tools that suit a company's specific needs. This includes recent API documentation tools such as Mintlify, Redocly, Readme, Postman, Spotlight. Embracing a modern approach to documentation, I prioritize user research, usability testing, and automation methods. Drawing inspiration from DevOps principles, I infuse a software development mindset into every project, ensuring client documentation evolves in sync with their products, promoting scalability and adaptability.

I specialise in developer and end-user documentation for enterprise software, hardware, and IP products. Skills • Product and API Documentation • DITA, Information Mapping • Editing, Proofreading • Interaction Design, UX Writing • Standard Operating Procedures Writing • GenAI Prompting and AI-Assisted Content Creation Domain Experience • Cloud Networking and Virtualisation (Cisco) • Semiconductor Interface IP and Verification IP (Synopsys) • Enterprise Integration, Middleware, and RDBMS (Oracle) Tools and Technologies • API Documentation → Postman, Swagger • Authoring → Adobe FrameMaker, XMetaL Author Enterprise, Confluence, Oxygen XML Author, MadCap Flare, GitBook, Microsoft Word, Google Docs, Docs-as-Code workflows (working knowledge) • Content, Version, and Project Management → Astoria On-Demand, Adobe Experience Manager, Documentum Web Publisher, SharePoint, Jira, Rally, Perforce, GitHub • Graphics → SnagIt, Microsoft Visio, Canva • Markup and Programming Languages → Markdown, HTML, XML, C++, Visual Basic, Python • Web Development → Adobe Dreamweaver, WordPress • AI and Prompting → Generative AI tools and prompt designing for content ideation, summarisation, and quality checks Deliverables • User Guides, Installation Guides, Configuration Guides, Quick Start Guides, Upgrade Guides, API Guides, Developer Guides • Release Notes • ReadMe Files • Online Help • Standard Operating Procedures Education and Certifications • M.Sc. in Information Technology • Bachelor of Arts (English Literature) • Introduction to Microprocessors, Arm Education, Coursera • API Documentation Learning Path, Postman Academy • Git and GitHub for Writers, Udemy • Technical Communication Essentials, Coursera • Fundamentals of UX Writing, UX Content Collective • Proofreading and Editing Diploma, Center of Excellence • How to Write Effortless Quality Procedures & SOPs for ISO, Udemy • Three-Year GNIIT Diploma in Systems Management, NIIT • Microsoft Certified Solution Developer, Microsoft Core Strengths • Quality-driven and detail-oriented • Responsive and reliable • Organised and process-oriented • Collaborative and adaptive

Hi there! I'm the former Head of CS for an AI SaaS company working freelance while I pursue a master's in psychotherapy. I've spent a decade on the ground within rapidly-scaling startups building out CS teams from scratch. Whether you need help building out your Support function, or creating training material and documentation for your customers, I can help.

I'm a tech-savvy VA and former software developer with nearly 20 years of experience across software engineering, the NHS, higher education, and freelance copywriting. I help coaches and small business founders get their online presence looking professional and working properly. I build websites, set up email systems, write copy, manage social content, and sort out the digital chaos that builds up when you're busy running a business. I come from a software development background, which means I understand how things work under the hood, not just on the surface. If you use a tool I haven't touched before, I'll get up to speed quickly and make it work for you. I work particularly well with coaches, service-based businesses, and solo founders. What I'm currently working on: Building an accessible Squarespace website for a coaching business with design, structure, user flow, and copy. Supporting a service business with funnel setup, Flodesk email flows, and social content and brand building. I have space for 1-2 more clients. What I can help you with: Website builds, updates and QA — Squarespace, Wix, WordPress, Lovable Email marketing and automations — Flodesk Copywriting and content — web copy, social posts, newsletters, tone of voice Social media management — content creation, scheduling, graphics Brand and Canva assets — templates, brand kits, social graphics Systems and workflow setup — booking, onboarding, client tracking General VA support — inbox, research, documentation, tech troubleshooting Tools I know well: Canva, Flodesk, Squarespace, Wix, Trello, Notion, Google Workspace, Slack, HTML/CSS, GitHub, VS Code. My developer background means I learn new tools fast and troubleshoot properly rather than just googling the error message. If you want things to actually work, look good, and sound like you, I can help with that.

If you have a B2B (I specialise in IT, fintech, cyber security, HR) website, product, or channel that needs content for conversions or technical/knowledge base copy (with and without AI), do read on. Help yourself to 10+ years of getting results for SaaS clients across in-house, agency, and freelance. From developing brand voice and content strategy, to writing and knowledge bases. ► Conversion copywriting Words that sell, nudge and persuade, bundled with guidance/collaboration with designers on layout and page optimisation for users and SEO ► UX/in-app product copywriting Helpful and human words and microcopy to guide and keep your product accessible and easily understood ► Technical content Writing and managing guides, brochures, knowledge bases (experienced with Zendesk, Help Scout, BetterDocs, and Intercom), app store descriptions, SaaS onboarding and walkthroughs ► Content creation, content, marketing, and content strategy Experienced with creating ebooks, white papers, industry reports, blogs, thought-leadership LinkedIn pieces (helpful, human, and with your preferred tone of voice, including ghostwriting for CEOs and senior leaders), content calendars, competitor audits, plus AI-based workflows that speed up content creation, boost SEO/GEO/AEO, and position you above competitors. ► Emails Onboarding, upselling/freemium-to-paid, community building with newsletters, experience in Mailchimp and HubSpot ►Conversational design Writing chatbot messages, developing chatbot tone and personality, creating chatbot journeys, developing user personas, mapping user journeys ► Landing pages Including optimisation, wireframing, PPC ads to make sure the whole funnel is consistent ► Brand storytelling Strategic narrative and positioning, going beyond talking about your features and instead how to make your customer the star/hero so they can succeed in this wild world (but only when they choose your business), tone of voice (ToV) and voice strategy ►Website management, launches and relaunches Taxonomy, SEO, content strategy, with loads of CMS experience including WordPress, Umbraco, Drupal ►AI copywriting and editing Your editor for optimising, prompting, checking facts, and managing content strategy at scale ►Results with start-ups, scale-ups and global brands ►Experience of working directly with business owners, agencies, and product teams ►Offering support to define a brief to understand your product and audience See my reviews to see why people say things like: "Steve would be a great asset for any organization. He was very diligent and took great care in learning about our business. Steve has the rare ability to take in unstructured information, organize it, and deliver elegant content. We look forward to working with Steve again for our website writing needs." "Steve is an absolute pro! Delivered on time and his work is A++. Looking forward to working with him on my next job." Read enough? Got more questions? Get in touch and let's start doing great things.