Hire the Best Technical Documentation Writers
in the United Kingdom

I'm Wisdom, known as the "Docs Guru." With over seven years of experience as a Technical Writer specializing in API Documentation, I work with companies worldwide to showcase their innovative solutions to diverse audiences. My expertise lies in collaborating with SaaS providers. I am passionate about docs-as-code, workflow optimization, SaaS/API integration, style guide development, and creating engaging visual resources. My skills involve creating developer-focused documentation for web services, APIs, libraries, and software products. I have a wide range of experience, from precise API references to hands-on tutorials, walkthroughs, sample applications, and comprehensive best practices guides. What sets me apart is my ability to manage the entire documentation process, from start to ongoing maintenance, ensuring a seamless experience for my clients. In addition, I am well-versed in various documentation tools available in the market and can effectively implement tools that suit a company's specific needs. This includes recent API documentation tools such as Mintlify, Redocly, Readme, Postman, Spotlight. Embracing a modern approach to documentation, I prioritize user research, usability testing, and automation methods. Drawing inspiration from DevOps principles, I infuse a software development mindset into every project, ensuring client documentation evolves in sync with their products, promoting scalability and adaptability.

I specialise in developer and end-user documentation for enterprise software, hardware, and IP products. Skills • Product and API Documentation • DITA, Information Mapping • Editing, Proofreading • Interaction Design, UX Writing • Standard Operating Procedures Writing • GenAI Prompting and AI-Assisted Content Creation Domain Experience • Cloud Networking and Virtualisation (Cisco) • Semiconductor Interface IP and Verification IP (Synopsys) • Enterprise Integration, Middleware, and RDBMS (Oracle) Tools and Technologies • API Documentation → Postman, Swagger • Authoring → Adobe FrameMaker, XMetaL Author Enterprise, Confluence, Oxygen XML Author, MadCap Flare, GitBook, Microsoft Word, Google Docs, Docs-as-Code workflows (working knowledge) • Content, Version, and Project Management → Astoria On-Demand, Adobe Experience Manager, Documentum Web Publisher, SharePoint, Jira, Rally, Perforce, GitHub • Graphics → SnagIt, Microsoft Visio, Canva • Markup and Programming Languages → Markdown, HTML, XML, C++, Visual Basic, Python • Web Development → Adobe Dreamweaver, WordPress • AI and Prompting → Generative AI tools and prompt designing for content ideation, summarisation, and quality checks Deliverables • User Guides, Installation Guides, Configuration Guides, Quick Start Guides, Upgrade Guides, API Guides, Developer Guides • Release Notes • ReadMe Files • Online Help • Standard Operating Procedures Education and Certifications • M.Sc. in Information Technology • Bachelor of Arts (English Literature) • Introduction to Microprocessors, Arm Education, Coursera • API Documentation Learning Path, Postman Academy • Git and GitHub for Writers, Udemy • Technical Communication Essentials, Coursera • Fundamentals of UX Writing, UX Content Collective • Proofreading and Editing Diploma, Center of Excellence • How to Write Effortless Quality Procedures & SOPs for ISO, Udemy • Three-Year GNIIT Diploma in Systems Management, NIIT • Microsoft Certified Solution Developer, Microsoft Core Strengths • Quality-driven and detail-oriented • Responsive and reliable • Organised and process-oriented • Collaborative and adaptive

I have over 25 years' experience as a self-employed technical designer, director, creative/technical writer and editor (and newsletter magazine editor and contributor) as well as a bid/RFP writer, and book author, report writer, technical writer, researcher, trainer and proofreader, specialising in SEO-friendly writing, newsletters, business cases, white papers, bid and RFP documentation, manuals, self-help guides, presentations, Project/Programme Manager and LMS course design. Have many years of experience designing SIP, ISDN and contact centre systems. Can write in UK English or US English (plus other English versions), as required. I have written newsletters and content for Display Daily/Monthly (Upwork job), Financial Times, Informa Group, Phili[ps Publishing and TelecomEuropa. I have comleted projects in UK. France, Portugal, Finland, Sweden, Israel, US, UAE and Algeria. I am also a UK Chartered Engineer (C.Eng., MIET), a Certified Member of the Learning and Performance Institute (MLPI) and have a Bachelor’s Degree in IT. I am an expert in MS Word, Excel, PowerPoint, Project, Visio, Joomla! content management system plus a range of different documentation packages. I am a Prince 2 Project Manager and also have a Cisco CCNA. Agile, Waterfall and ITIL v4 experience. AWS Cloud Practitioner Course. HTML5/CSS and SEO proficient. I have a published book on Artificial Intelligence (AI) and have worked for Google training their Home devices as well as helping an Indian company train their Large Language Model (LLM).

Hi there! I'm the former Head of CS for an AI SaaS company working freelance while I pursue a master's in psychotherapy. I've spent a decade on the ground within rapidly-scaling startups building out CS teams from scratch. Whether you need help building out your Support function, or creating training material and documentation for your customers, I can help.