Hire the Best Technical Writers
in the United Kingdom

I have over 25 years' experience as a self-employed technical designer and creative/technical writer and editor (and newsletter magazine editor and contributor) as well as a bid/RFP writer, and book author, report writer, technical writer, researcher, trainer and proofreader, specialising in SEO-friendly writing, newsletters, business cases, white papers, bid and RFP documentation, manuals, self-help guides, presentations, Project/Programme Manager and LMS course design. Have many years of expereinec designing SIP, ISDN and contact centre systems. Can write in UK English or US English (plus other English versions), as required. I have written newsletters and content for Display Daily/Monthly (Upwork job), Financial Times, Informa Group, Phili[ps Publishing and TelecomEuropa. I have comleted projects in UK. France, Portugal, Finland, Sweden, Israel, US, UAE and Algeria. I am also a UK Chartered Engineer (C.Eng., MIET), a Certified Member of the Learning and Performance Institute (MLPI) and have a Bachelor’s Degree in IT. I am an expert in MS Word, Excel, PowerPoint, Project, Visio, Joomla! content management system plus a range of different documentation packages. I am a Prince 2 Project Manager and also have a Cisco CCNA. Agile, Waterfall and ITIL v4 experience. AWS Cloud Practitioner Course. HTML5/CSS and SEO proficient. I have a published book on Artificial Intelligence (AI) and have worked for Google training their Home devices as well as helping an Indian company train their Large Language Model (LLM).

I specialise in developer and end-user documentation for enterprise software, hardware, and IP products. Skills • Product and API Documentation • DITA, Information Mapping • Editing, Proofreading • Interaction Design, UX Writing • Standard Operating Procedures Writing • GenAI Prompting and AI-Assisted Content Creation Domain Experience • Cloud Networking and Virtualisation (Cisco) • Semiconductor Interface IP and Verification IP (Synopsys) • Enterprise Integration, Middleware, and RDBMS (Oracle) Tools and Technologies • API Documentation → Postman, Swagger • Authoring → Adobe FrameMaker, XMetaL Author Enterprise, Confluence, Oxygen XML Author, MadCap Flare, GitBook, Microsoft Word, Google Docs, Docs-as-Code workflows (working knowledge) • Content, Version, and Project Management → Astoria On-Demand, Adobe Experience Manager, Documentum Web Publisher, SharePoint, Jira, Rally, Perforce, GitHub • Graphics → SnagIt, Microsoft Visio, Canva • Markup and Programming Languages → Markdown, HTML, XML, C++, Visual Basic, Python • Web Development → Adobe Dreamweaver, WordPress • AI and Prompting → Generative AI tools and prompt designing for content ideation, summarisation, and quality checks Deliverables • User Guides, Installation Guides, Configuration Guides, Quick Start Guides, Upgrade Guides, API Guides, Developer Guides • Release Notes • ReadMe Files • Online Help • Standard Operating Procedures Education and Certifications • M.Sc. in Information Technology • Bachelor of Arts (English Literature) • Introduction to Microprocessors, Arm Education, Coursera • API Documentation Learning Path, Postman Academy • Git and GitHub for Writers, Udemy • Technical Communication Essentials, Coursera • Fundamentals of UX Writing, UX Content Collective • Proofreading and Editing Diploma, Center of Excellence • How to Write Effortless Quality Procedures & SOPs for ISO, Udemy • Three-Year GNIIT Diploma in Systems Management, NIIT • Microsoft Certified Solution Developer, Microsoft Core Strengths • Quality-driven and detail-oriented • Responsive and reliable • Organised and process-oriented • Collaborative and adaptive

I'm Wisdom, known as the "Docs Guru." With over seven years of experience as a Technical Writer specializing in API Documentation, I work with companies worldwide to showcase their innovative solutions to diverse audiences. My expertise lies in collaborating with SaaS providers. I am passionate about docs-as-code, workflow optimization, SaaS/API integration, style guide development, and creating engaging visual resources. My skills involve creating developer-focused documentation for web services, APIs, libraries, and software products. I have a wide range of experience, from precise API references to hands-on tutorials, walkthroughs, sample applications, and comprehensive best practices guides. What sets me apart is my ability to manage the entire documentation process, from start to ongoing maintenance, ensuring a seamless experience for my clients. In addition, I am well-versed in various documentation tools available in the market and can effectively implement tools that suit a company's specific needs. This includes recent API documentation tools such as Mintlify, Redocly, Readme, Postman, Spotlight. Embracing a modern approach to documentation, I prioritize user research, usability testing, and automation methods. Drawing inspiration from DevOps principles, I infuse a software development mindset into every project, ensuring client documentation evolves in sync with their products, promoting scalability and adaptability.

If you have a B2B (I specialise in IT, fintech, cyber security, HR) website, product, or channel that needs content for conversions or technical/knowledge base copy (with and without AI), do read on. Help yourself to 10+ years of getting results for SaaS clients across in-house, agency, and freelance. From developing brand voice and content strategy, to writing and knowledge bases. ► Conversion copywriting Words that sell, nudge and persuade, bundled with guidance/collaboration with designers on layout and page optimisation for users and SEO ► UX/in-app product copywriting Helpful and human words and microcopy to guide and keep your product accessible and easily understood ► Technical content Writing and managing guides, brochures, knowledge bases (experienced with Zendesk, Help Scout, BetterDocs, and Intercom), app store descriptions ► Content creation, content, marketing, and content strategy Experienced with creating ebooks, white papers, industry reports, blogs, thought-leadership LinkedIn pieces (helpful, human, and with your preferred tone of voice, including ghostwriting for CEOs and senior leaders), content calendars, competitor audits, plus AI-based workflows that speed up content creation, boost SEO/GEO/AEO, and position you above competitors. ► Emails Onboarding, upselling/freemium-to-paid, community building with newsletters, experience in Mailchimp and HubSpot ►Conversational design Writing chatbot messages, developing chatbot tone and personality, creating chatbot journeys, developing user personas, mapping user journeys ► Landing pages Including optimisation, wireframing, PPC ads to make sure the whole funnel is consistent ► Brand storytelling Strategic narrative and positioning, going beyond talking about your features and instead how to make your customer the star/hero so they can succeed in this wild world (but only when they choose your business), tone of voice (ToV) and voice strategy ►Website management, launches and relaunches Taxonomy, SEO, content strategy, with loads of CMS experience including WordPress, Umbraco, Drupal ►AI copywriting and editing Your editor for optimising, prompting, checking facts, and managing content strategy at scale ►Results with start-ups, scale-ups and global brands ►Experience of working directly with business owners, agencies, and product teams ►Offering support to define a brief to understand your product and audience See my reviews to see why people say things like: "Steve would be a great asset for any organization. He was very diligent and took great care in learning about our business. Steve has the rare ability to take in unstructured information, organize it, and deliver elegant content. We look forward to working with Steve again for our website writing needs." "Steve is an absolute pro! Delivered on time and his work is A++. Looking forward to working with him on my next job." Read enough? Got more questions? Get in touch and let's start doing great things.

Most B2B tech content is too vague or confusing. It uses jargon or corporate language that people don't use in everyday life. There's a better way. The best content tells a story people relate to and remember. It keeps them coming back for more, creating positive associations with your brand. ************* With 10+ years' experience writing copy and content for various B2B clients - software, SaaS, cybersecurity, smart manufacturing, cloud, data, AI, and more - I know how to turn dry topics into human stories that people want to read. ************ You’re probably a founder, marketer, or technical leader at a B2B tech, SaaS, or AI company. You have a great offer, but struggle to communicate it. I'll help pinpoint your ideal customer and their pain points, then come up with content angles that fit. I'm an "ideas person" with a deep interest in tech, marketing, and human psychology, and the intersection between the three. It means I can come up with interesting ideas for content, as well as write it in a way that keeps people engaged. My approach is to find the story first, write the piece using proven copywriting principles, add subtle engagement and persuasion techniques, enhance it for SEO (if needed), then edit it to make it flow in a natural way. My motto is: "Clarity beats clever". That means I write content that has a clear message, delivered in a way that won't confuse people. I can also help you create a clear content marketing strategy, including identifying content pillars, finding topics and angles to write about, and creating a content calendar. I can also offer design for things like white papers, infographics, LinkedIn posts, and more. *********** ABOUT ME *********** When you hire me to deliver work, you’ll get the first draft within the agreed deadline. After feedback, I'll polish it and it's usually ready to publish after one or two revision rounds. I aim to become an extension of your team - focused on your goals, your deadlines, your target market, and your results. My writing aims to: 1. Get people's attention 2. Offer them well-researched relevant info and deep insights 3. Influence people to take action. ********************************* Recent Client Feedback on Upwork ********************************* "Dan was able to take complex topics and materials and create high-quality, well-researched articles that aligned with the brief. Would gladly work with him again." - 5 Stars - EV manufacturing articles - Feb 2025 "Working with Dan has been great. He understood the requirements very quickly and spotted misalignments very quickly which saved a lot of time and money. I enjoy reading his work and would recommend him to anyone." - 5 Stars - Articles on wealth management - 131 hours clocked - June 2025 ******************** My ideal clients are... ******************** - IT, tech, and SaaS - Manufacturing companies - Smart manufacturing tools and platforms - Industry 4.0 related to manufacturing - e.g. IIoT, data and AI products for manufacturers - Finance and Fintech - Startups in growth mode looking to build brand voice and authority - Established brands that want content with more clarity and persuasion *************** Services I Offer *************** - Brand positioning and web copy - If your offer is strong but your message feels out of focus, I’ll help you clarify your positioning, develop a stronger page structure, and write copy that explains why people should care. - Blog posts and technical essays - Useful, well-researched content that doesn’t read like it was assembled from the first page of Google or straight-outta-AI. Written to attract the right people and keep them reading. - White papers - Deep dives into complex ideas, written in plain English. Plenty of substance for serious buyers, but clear enough to be easily read on a coffee break. - Case studies - Customer stories that do more than say “the client was happy”. I’ll help show the problem, the thinking behind your solution, the work you did, and the results you got. - One-pagers, brochures & other sales enablement content - Clear, useful assets your sales team can send to prospects with pride. - Content strategy and planning - Ideas, angles, topics, and plans that give your content clear direction and purpose. - Founder and executive ghostwriting - LinkedIn posts and long-form content that sound like a real person with real thoughts. - I work closely with an excellent designer too, so if you need a full package of copy and design, let me know. You can see some samples of our combined work in the portfolio link. ********* Let's Talk ********* Send me a message with a quick overview of your needs and we'll go from there.

📈 Your content should do more than fill space. It should bring the right people to your brand, explain your value clearly, and help visitors take the next step. I’m a Top-Rated UK-based Copywriter and Content Writer with 5+ years of experience writing SEO articles, blog posts, website copy, ad copy, email campaigns, scripts, and technical content for businesses that need words with a purpose. As an SEO Content Writer, I understand how to write around keywords without making the content sound forced. As a Copywriter, I focus on clarity, positioning, and conversion, so your content supports both ranking and sales. 🎯What I Can Help You With: ✅ Article & Blog Writing – SEO blog posts, thought leadership articles, educational content, and long-form content ✅ Website Copy – Homepage copy, landing pages, service pages, about pages, and product copy ✅ SEO Content Writing – Keyword-focused content written for search intent, structure, and readability ✅ Ad Copy – Social ad copy, campaign messaging, promotional copy, and short-form sales copy ✅ Email Copywriting – Email sequences, newsletters, launch emails, and client nurture emails ✅ YouTube Scripts – Video scripts for explainers, educational content, brand stories, and ads ✅ Lead Magnets – Guides, checklists, PDFs, and downloadable content designed to build trust I’ve worked across SaaS, healthcare, finance, real estate, legal, fitness, travel, automotive, e-commerce, marketing, nonprofit, and B2B spaces. My work is not built on filler or vague claims. It is built around your audience, your offer, and the action you want readers to take. Why Clients Choose Me: ✔️ Top-Rated Upwork profile ✔️ Strong background in copywriting and content writing ✔️ Experience with SEO, buyer intent, and brand messaging ✔️ Clear, professional, human writing ✔️ Reliable communication and deadline-focused delivery If you need a Content Writer who understands SEO and a Copywriter who understands conversion, send me the details of your project. 💬 Client Feedback Highlights: "𝐄𝐚𝐬𝐲 𝐭𝐨 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡, 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐨𝐨𝐝 𝐚𝐧𝐝 𝐟𝐨𝐥𝐥𝐨𝐰𝐞𝐝 𝐭𝐡𝐞 𝐛𝐫𝐢𝐞𝐟. 𝐇𝐢𝐠𝐡𝐥𝐲 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐞𝐝." "𝐙𝐚𝐢𝐧𝐚𝐛 𝐰𝐚𝐬 𝐡𝐢𝐠𝐡𝐥𝐲 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐯𝐞, 𝐩𝐮𝐧𝐜𝐭𝐮𝐚𝐥, 𝐚𝐧𝐝 𝐫𝐞𝐜𝐞𝐩𝐭𝐢𝐯𝐞 𝐭𝐨 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤. 𝐀𝐭 𝐭𝐡𝐢𝐬 𝐩𝐫𝐢𝐜𝐞 𝐩𝐨𝐢𝐧𝐭, 𝐢𝐭 𝐢𝐬 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝐈 𝐜𝐨𝐮𝐥𝐝 𝐚𝐬𝐤 𝐟𝐨𝐫!" 📩 Let’s build content that actually works. Send me a message today and get content that drives real results. #Copywriter #ContentWriter #SEOContentWriter #BlogWriter #ScriptWriter #WebsiteCopywriter #EmailCopywriter #YouTubeScriptWriter #ProductDescriptionWriter #TechnicalContentWriter #WebsiteCopywriting #EmailCopywriting #ProductDescriptionWriting #TechnicalWriting #SEOArticleWriting #BlogWriting #ArticleWriting #AdCopy #LeadGenerationContent #SocialMediaContent