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IT Support | Intune | Jamf Pro | M365 | SCCM | macOS & Windows 🎓 MD-102 Certified | Jamf Certified Admin I help businesses keep their devices secure, compliant, and running - across Windows, macOS, iOS, and Android - with 10+ years of hands-on endpoint management experience and 5,000+ devices managed across enterprise, education, healthcare, and government environments. If you need someone who can hit the ground running, I've done it across some of the most demanding sectors - from zero-touch Autopilot rollouts in corporate environments to tightly regulated healthcare and government deployments. 🏆Highlight: Successfully led Windows Autopilot zero-touch deployment programmes, eliminating manual device setup and dramatically reducing provisioning time at scale. ───────────────────────────── 🛠 WHAT I WORK WITH ───────────────────────────── Endpoint & Device Management Microsoft Intune, Intune, SCCM, Microsoft Endpoint Configuration Manager, Windows Autopilot, Zero-Touch Provisioning, Jamf, Jamf Pro, MacOS, Mac OS X Administrator, Windows 10 Administrator, Windows 11 Administrator, Application Packaging, Software Packaging, System Configuration, Automation Cloud & Identity Microsoft Azure, Cloud Computing, Cloud Engineer, Microsoft Active Directory, Microsoft Entra ID (Azure AD), Amazon Web Service, Google Workspace Administrator Microsoft 365 & Email Office 365, Microsoft 365, Microsoft Exchange server, Exchange Online, Microsoft Outlook, Email, Email System, Email Support, Email Communication, Email Migration, Gmail Systems & Infrastructure System Engineer, System Administrator, Microsoft Windows, Microsoft Server, Microsoft Windows PowerShell, PowerShell, Computer Network, DNS, Web Hosting, SSL, Domain Migration, Website Migration, Cisco Router Support & Service Delivery Technical Support, IT Support, IT Support Technician, Tech & IT, Helpdesk, Desktop & Laptop Support, End User Technical Support, Remote Connection Support, Troubleshooting, Ticketing system, Incident Management, Administrative support ───────────────────────────── ✅ WHERE I'VE DELIVERED ───────────────────────────── • Enterprise & corporate IT environments • Education institutions (K-12 and Higher Ed) • Healthcare organisations (compliance-focused) • Government and public sector deployments ───────────────────────────── 💬 HOW I WORK ───────────────────────────── I communicate clearly, respond fast, and treat every engagement - whether it's a quick troubleshooting fix or a full-scale deployment project - with the same attention to detail. My goal is simple: minimum downtime, maximum reliability, and solutions that actually stick. Ready to get your endpoints under control? Let's talk.

I build infrastructure and automation systems that run reliably in production — not prototypes, not proofs of concept. With 15+ years across cloud, on-premises, IoT, and network environments, I solve operational problems with clean engineering and documented, maintainable code. I work across three focused service lines: ☁️ Cloud Infrastructure & IoT Systems I design and operate AWS environments that stay up under real-world conditions. My most recent engagement was a 5-year contract with a Norwegian IoT company — 100+ connected devices across 50+ distributed sites, maintained at 99.9% uptime with zero security incidents. What I deliver: AWS architecture (EC2, VPC, S3, IAM, IoT Core) — designed for reliability and cost efficiency Zero-downtime migrations from on-premises to cloud IoT fleet management (Balena, AWS IoT Core, MQTT, embedded Linux, Raspberry Pi) Full observability stack: Prometheus, Grafana, Zabbix — with automated alerting and self-healing Results from production: 40% MTTR improvement, 60% reduction in manual operational tasks, 75% reduction in IoT device connectivity issues. 🔧 Network Automation & Infrastructure-as-Code I automate network infrastructure the right way — with a source of truth, not ad-hoc scripts. My approach: NetBox as the authoritative data source, Terraform and Ansible for provisioning and configuration management, Python tooling for operational workflows. Hands-on experience with: MikroTik RouterOS and CHR (including physical-to-cloud migration) VPN architecture, VLAN design, firewall rules, QoS, per-user traffic management RouterOS scripting for automated network operations Ansible playbooks across 50+ distributed Linux servers and network devices ⚙️ Python Automation & Scheduled Services I build Python services that replace manual workflows — properly engineered, containerised, and deployed in production. Recent example: a scheduled SEO monitoring service built entirely in Python (APScheduler, FastAPI, httpx, Docker Compose), deployed on a VPS. It runs weekly scans across client websites using a custom 13-category scoring engine (PageSpeed Insights API, CrUX API, custom crawler — no third-party SEO data costs), fires Slack and email alerts when scores drop below defined thresholds, and auto-remediates common issues directly at the CMS data layer (WordPress/RankMath via WP-CLI and REST API). Claude API is used narrowly for plain-English alert summaries and monthly digests — the scoring and remediation logic is pure Python. This is the kind of automation I build: scheduled, reliable, observable, and genuinely useful.

𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 | 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 | 𝗨𝗞-𝗕𝗮𝘀𝗲𝗱 I help 𝗦𝗠𝗕𝘀, 𝗠𝗦𝗣𝘀, and growing businesses build, maintain, troubleshoot, and optimize reliable IT infrastructure. My expertise covers 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝗲𝗿𝘃𝗲𝗿, 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝗼𝗻, 𝗗𝗲𝘃𝗢𝗽𝘀, 𝗥𝗲𝗺𝗼𝘁𝗲 𝗗𝗲𝘀𝗸𝘁𝗼𝗽 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 (𝗥𝗗𝗦), 𝗩𝗶𝗿𝘁𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗙𝗶𝗿𝗲𝘄𝗮𝗹𝗹𝘀, 𝗕𝗮𝗰𝗸𝘂𝗽 & 𝗗𝗶𝘀𝗮𝘀𝘁𝗲𝗿 𝗥𝗲𝗰𝗼𝘃𝗲𝗿𝘆, and 𝗟𝗲𝘃𝗲𝗹 𝟮/𝟯 𝗠𝗦𝗣 𝗦𝘂𝗽𝗽𝗼𝗿𝘁. With 𝟱+ 𝘆𝗲𝗮𝗿𝘀 of professional infrastructure experience, 𝟰𝟯𝟳+ 𝗵𝗼𝘂𝗿𝘀 successfully delivered on Upwork, and experience supporting production environments across SMBs and MSPs, I focus on delivering secure, stable, and well-documented solutions that businesses can rely on. 𝗪𝗛𝗔𝗧 𝗜 𝗔𝗖𝗧𝗨𝗔𝗟𝗟𝗬 𝗚𝗘𝗧 𝗖𝗔𝗟𝗟𝗘𝗗 𝗜𝗡 𝗙𝗢𝗥 Most clients don't hire me to simply manage servers, they bring me in when something critical needs attention. A domain controller stops replicating. An RDS environment becomes unstable. Firewall rules break remote access. Backups fail silently. Virtual machines suffer performance issues. Infrastructure has been inherited with little or no documentation. My role is to quickly identify the root cause, stabilize the environment, implement best practices, and leave behind clear documentation so the infrastructure is easier to support going forward. 𝗦𝗬𝗦𝗧𝗘𝗠𝗦 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • Windows Server 2016 / 2019 / 2022 / 2025 • Active Directory, Group Policy, DNS, DHCP • Domain Controller Health & Replication • File & Print Services • Server Migration & Infrastructure Hardening 𝗡𝗘𝗧𝗪𝗢𝗥𝗞 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • Sophos, Fortinet, pfSense & Cisco ASA • VPN Configuration & Remote Access • VLANs, Routing & Switching (CCNA) • Firewall Rule Review • Network Performance & Security Troubleshooting 𝗗𝗘𝗩𝗢𝗣𝗦 𝗔𝗗𝗠𝗜𝗡𝗜𝗦𝗧𝗥𝗔𝗧𝗜𝗢𝗡 • PowerShell & Bash Scripting • Infrastructure Automation • CI/CD Administration • System Monitoring • Performance Optimization • Patch & Configuration Management 𝗥𝗘𝗠𝗢𝗧𝗘 𝗗𝗘𝗦𝗞𝗧𝗢𝗣 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 (𝗥𝗗𝗦) • RDS Deployment & Migration • Remote Desktop Gateway • Session Host & Connection Broker • Secure Remote Access • Performance Optimization & Licensing 𝗩𝗜𝗥𝗧𝗨𝗔𝗟𝗜𝗭𝗔𝗧𝗜𝗢𝗡 & 𝗕𝗔𝗖𝗞𝗨𝗣 • VMware, Hyper-V & Proxmox • Veeam & Acronis Backup Solutions • Backup Validation & Restore Testing • Disaster Recovery Planning 𝗠𝗦𝗣 𝗜𝗧 𝗦𝗨𝗣𝗣𝗢𝗥𝗧 (𝗟𝗘𝗩𝗘𝗟 𝟮/𝟯) • Embedded MSP Escalation Support • Server & Network Troubleshooting • Infrastructure Support • Incident & Change Management • Documentation & SLA Compliance 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗖𝗛𝗢𝗢𝗦𝗘 𝗠𝗘 ✔ 𝟰𝟯𝟳+ 𝗨𝗽𝘄𝗼𝗿𝗸 𝗛𝗼𝘂𝗿𝘀 delivering infrastructure and MSP support. ✔ 𝟭𝟬𝟬% 𝗝𝗼𝗯 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 with 𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 status. ✔ 𝟯𝟭𝟰 𝗵𝗼𝘂𝗿𝘀 as an embedded Level 2/3 MSP Engineer, supporting live production environments with documented, SLA-driven support. ✔ Current 𝗜𝗧 & 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 role within a regulated UK legal firm, where security, access control, documentation, and change management are everyday responsibilities. ✔ Strong background in enterprise networking before transitioning into systems administration, providing an end-to-end understanding of infrastructure. ✔ I don't just fix today's issue, I build environments that are secure, documented, and easier to manage tomorrow. 𝗛𝗢𝗪 𝗜 𝗪𝗢𝗥𝗞 Every engagement starts with a short scoping discussion to understand the environment before recommending a solution. You'll receive clear communication throughout the project, practical recommendations, and complete documentation of everything implemented. If something falls outside my expertise, I'll tell you upfront rather than waste your time or budget. I'm 𝗨𝗞-𝗯𝗮𝘀𝗲𝗱, available during 𝗨𝗞 business hours, and also cover 𝗨𝗦 𝗘𝗮𝘀𝘁𝗲𝗿𝗻 and 𝗖𝗲𝗻𝘁𝗿𝗮𝗹 mornings. 𝗚𝗢𝗢𝗗 𝗙𝗜𝗧 𝗜𝗙 𝗬𝗢𝗨 𝗡𝗘𝗘𝗗 ✔ Windows Server Administration ✔ Network Administration ✔ DevOps & Infrastructure Automation ✔ Remote Desktop Services (RDS) ✔ VMware, Hyper-V & Proxmox ✔ Firewall & VPN Configuration ✔ Backup & Disaster Recovery ✔ Level 2/3 MSP Support ✔ Infrastructure Audits & Documentation 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣 If you're looking for a dependable infrastructure engineer who can troubleshoot complex issues, improve system reliability, and become a trusted extension of your IT team, send me a message with your requirements. I'll let you know how I can help and recommend the most practical approach for your environment.

I design fit-for-purpose infrastructure that holds up under pressure without torching the budget. I build and run multivendor production environments where systems must behave predictably through load, change, and failure. I own systems end-to-end: architecture, deployment, operations, and incident response. I kill manual toil with IaC and repeatable workflows, eradicate configuration drift, convert tribal knowledge into clean diagrams, runbooks, and a single source of truth. Security is built into the design through segmentation, least-privilege access, and automated controls, with systems documented and monitored to support audits, security incidents, and ongoing operations. I’ve seen the carnage of failed changes, vague handovers, audit nightmares, and undocumented systems that bleed operational risk daily. That’s why I build lean, observable, boringly stable platforms that scale without drama and cost less to run long-term. Experienced across enterprise, data center, and cloud environments, with industry exposure spanning telecoms, vendor support, MSP operations, financial services, low-latency trading, and large-scale service providers. 💻TECH SKILLS🥷 🌐Networking: WAN, LAN, WLAN(Meraki, UniFi), VLANs, VXLANs, IPv6, NAT, RIP, OSPF, BGP, VRF, ACLs, QoS, VPNs, DHCP, DNS, NFV 📦Virtualization: VMware, OpenStack, Hyper-V, KVM, Proxmox, Docker, SR-IOV, SAN ☁️Cloud: AWS(EC2, VPC, Flow Logs, S3, IAM, CloudWatch, WorkSpaces, WAFR), Azure(VMs, AD, Networking), Google Workspace, Office 365 ⚙️OS: Cisco IOS, Cisco NX-OS, Dell OS10, Arista EOS, Windows Server(PowerShell, AD, Group Policy, Exchange), Linux(Bash, IPtables, Permissions, Nginx), macOS 🔐Security: Firewalls(Palo Alto, FortiGate, SonicWall), CASB(Netskope), SIEM(Rapid7), MDM(MaaS360), IAM(Okta, Centrify, CyberArk), Email(Mimecast) 🤖Automation: Python(Jinja2), APIs(RESTful, NETCONF, RESTCONF), XML, JSON, YAML, YANG, Terraform, Ansible, GitHub 🛠️Tools: Wireshark, Nmap, iPerf, Cisco CIMC, Dell iDRAC, Dell OpenManage, Veeam, OpenVAS, GitHub, Postman, ManageEngine, PRTG, Zabbix, Observium, Graylog, Passbolt, NetBox, Visio, Itemit

Hi, I'm Nana! I've helped businesses migrate email platforms safely, securely, and without downtime for over 20 years. During that time I've also helped them fix spam issues and set up their domain on online platforms. I hold a Microsoft MCSE email specialization and have extensive expertise with Google Workspace, Microsoft 365, and various other email systems. Having founded and managed my own company, I understand the challenges you face. Let me handle the technical side, so you can focus on your core business. My guarantees: No downtime. No emails lost. No data lost. No Junk mail. Post-project validation. Security and privacy. Satisfaction - 7 days post service support. You shouldn't worry about email setup, migration, or delivery issues. Focus on your main tasks and leave all your email worries to me. I have over 20 years of experience with every kind of email system you can imagine and I am certified. Things I can do for you: * Custom domain registration and email setup on - Google Workspace, Microsoft 365, Microsoft Outlook, Zoho Mail, iCloud Mail, cPanel webmail, Fastmail, Bluehost, Godaddy, Rackspace, Proton Mail, Yahoo Mail, Yandex Mail, Namecheap Mail, Zimbra and any other email platform. * Email migration with no downtime. Seamless migration to or from any email platform to another. You emails, your contacts and your calendar items will all be moved. * Verify your domains, setup secondary domains and aliases. * Setup email forwarding * Setup and configure shared mailboxes and shared calendars. * Setup and configure DNS records to avoid spam folder and fix delivery issues: SPF, DKIM, DMARC, TXT, MX, etc. * Configure mail clients like Outlook, Thunderbird, etc. * Configure email marketing tools and provide audits and recommendations to improve ongoing inbox placement and campaign success. I look forward to helping you. If you have any questions message me to discuss.

My name is Monsuru Lawal, a results-driven professional with a versatile skill set spanning business analysis, executive support, virtual assistance, and artificial intelligence expertise. With over 10 years of experience,I excel at bridging strategic insights with seamless operations to help businesses thrive. What I Offer - Business Analysis:Transform complex data into actionable strategies that boost productivity, profitability, and decision-making. - Virtual Assistance:Manage administrative tasks, project coordination, and communication with precision and care. - Executive Assistance:Provide top-tier support to executives, ensuring streamlined schedules, travel, and operational efficiency. - AI Expertise: Implement cutting-edge AI solutions for process automation, predictive analytics, and innovative problem-solving. Why Work With Me: My approach is collaborative, detail-oriented, and results-focused. Whether you need data-driven insights, meticulous administrative support, or AI-powered solutions, I tailor my services to meet your unique needs. I’m committed to delivering exceptional quality, meeting deadlines, and exceeding expectations.