Hire the Best Helpdesk Specialists
in Morocco

Certified IT Support Specialist with 5 years of experience In huge corporations supporting +10,000 users across Europe, troubleshooting hardware, software, and networking. Skilled in multitasking, prioritizing tasks, problem-solving, conflict resolution, and providing exceptional customer service to reach the needed SLA. Fluent in English, Italian, and Arabic. Seeking a challenging IT support role in a dynamic environment. ⇉ My availability spans multiple time zones, including EST, PST, and CST, with the flexibility to work the morning, night, and weekend shifts to accommodate clients' convenience.

I help businesses deliver fast, professional customer support while keeping their operations organized and running smoothly. I have experience supporting customers through email, chat, and social media, as well as assisting businesses with administrative tasks, CRM management, outreach, research, and day-to-day operations : - Supported customers across email, chat and social media while maintaining accurate records and timely follow-ups. - Processing orders, and handling claims. - Proven ability to verify information with attention to detail. - Experienced as a Virtual Assistant, handling administrative tasks and providing remote support to clients. - Focused on delivering clear communication and maintaining positive customer relationships. - Solution-oriented with a commitment to customer satisfaction and operational efficiency.

I'm a multilingual customer support specialist (English, French, Arabic) with 9+ years of experience across customer service — including 5,900+ hours delivered on Upwork with a 100% Job Success Score. Beyond frontline support, I now design and build AI-powered customer support systems. Recent work includes building AI support agents in Zendesk end to end: structured knowledge bases, AI agent configuration, safety and compliance guardrails (including correctly refusing medical/regulated questions), conditional resolution logic, content routing, and resolution-rate reporting. You can see a full documented build in my portfolio, tested against a structured question set with cited sources on every answer. What I can help you with: Customer support delivery — email, chat, tickets (Intercom, Zendesk, Slack) AI support agent setup — knowledge base design, bot configuration, escalation and guardrail design, testing and measurement Help center / knowledge base creation — articles written for both customers and AI retrieval Multilingual support — native-level Arabic, fluent English and French I learn platforms fast, communicate clearly, and treat every deliverable as something that should work when tested — not just look finished. Let's build support your customers actually enjoy using.

I am an IT engineer with over five years of experience in leading multinational companies in Dubai, Qatar, and Morocco, with a wide range of business segments. I have also managed international outsourced projects from the USA, the Netherlands, and Belgium. ✔️ I have a strong background in troubleshooting, system administration, and onboarding and off-boarding, including training sessions. ✔️ I have extensive experience working with Azure platforms, JIRA, Omnitracker, Salesforce, and OpsGenie. ✔️ I am proficient in managing chat, email support, and social media posts and replies in three languages: English, Arabic, and French. ✔️ I am adept at working with multiple CRM and IT software and can adapt to any business field. ✔️ If you require support outside of normal business hours, I can provide it. I am able to work in different time zones and can cover day and night shifts. If interested please DM me to schedule a short call.

Experienced e-commerce professional with over 6 years of expertise in managing Shopify stores, Marketplaces accounts and CRM. Passionate about leveraging my skills to add value to a dynamic team. Seeking opportunities in e-commerce management and customer service. About Personality Traits And Skills - Experience in training and leading a team - Developed good time and people management skills through my varied previous roles - Fast learner - Conscientious and flexible - Always put the needs of the business first, including looking for ways to increase sales and productivity, minimise errors, and provide a better service to clients. - Work well both in a team and individually - Calm under pressure, and can be relied on to perform high responsibility tasks efficiently and to a high standard About Abilities Related To Ecommerce: - order processing and management - responding to customer queries - raising disputes with suppliers and resolving problems with orders - credit control - training and leading the procurement team - performing quality control checks on order processing - data entry and product creation - Proficient in use of Shopify, Monday, Gorgias, Zendesk, AliExpress, Dsers, as well as various e-commerce marketplaces including Amazon, ebay, Fruugo, Worten, OnBuy, CDON. Professional Experience: Customer Service Manager at VLANORIA STORE PTY LTD (Aug 2024): Managed French and English customer service, focusing on order processing to ensure seamless customer experiences. Product Page Manager at IskaShop (2023 - 2024): Created compelling product pages in Arabic, managed supplier orders, and optimized listings for maximum engagement. Shopify Admin at Formica GMBH (2023 - 2024): Developed luxury furniture product pages, coordinated with multiple suppliers, and handled order management while providing excellent customer service. E-Commerce Specialist at BabylonProduct (2021 - 2023): Crafted high-quality pages for essential baby products and organized product collections for better customer navigation. Marketplace Operations Manager at Tribalsensation LLC (2020 - 2024): Oversaw Shopify and marketplace operations, ensuring orders processing/fulfillment, listing quality and exceptional customer service. Educational Background: In Progress Salesforce administrator certificate, ALX Axademy) Leadership and professional skills, ALX Academy (2024) Bachelor of Paramedical Sciences, International Private Institute of Paramedical Sciences (2021-2022) High School Diploma, Echarif Al Idrissi (2011-2012) Key Skills: -Proficient in MS Office, Google-sheets, Shopify and it’s related operational and management applications. -Strong customer service and order processing and chargebacks skills -Expertise in product uploading and catalog optimization -Ability to manage supplier relationships effectively -Excellent team management and coordination skills -Creative and detail-oriented with a strong work ethic. I am a quick learner who thrives under pressure and am committed to continuous improvement. Let’s connect and discuss how my dedication and expertise can contribute to your business's success!

Need to understand why competitors appear in ChatGPT, Gemini, Perplexity or Google AI Overviews while your brand does not? I conduct evidence-based GEO, AEO, LLM SEO and technical SEO audits for businesses and agencies that want stronger visibility across both traditional search and AI-generated answers. I am a Top Rated Plus Upwork freelancer with a 100% Job Success Score, 50 completed jobs and more than 11,000 hours worked. My work focuses on what can be audited, implemented and measured, not promises to “rank number one in ChatGPT.” WHAT I CAN HELP YOU WITH • AI search visibility audits across ChatGPT, Gemini, Perplexity, Claude and Google AI Overviews • GEO, Generative Engine Optimization • AEO, Answer Engine Optimization • LLM SEO and AI Search Optimization • Technical SEO audits and implementation roadmaps • Competitor citation and AI-answer gap analysis • Prompt research and brand visibility benchmarking • Entity SEO, semantic SEO and topical authority • Schema markup and structured data • Content optimization for answer extraction and AI citations • Crawlability, indexing, canonicals and internal linking • Google Search Console and GA4 analysis • Multilingual SEO and content in English, French, Arabic and Spanish WHAT YOU RECEIVE Depending on the engagement, I can deliver: • A baseline showing where your brand and competitors appear in AI-generated answers • A prioritized technical SEO and AI-search audit • Query and prompt sets aligned with buyer intent • Content, entity, authority and citation gap analysis • Schema and structured-data recommendations • Page-level optimization instructions • A practical 30, 60 or 90-day implementation roadmap • Clear reporting on what is measurable, what is directional and what cannot be guaranteed PLATFORMS AND CMS EXPERIENCE WordPress, Wix, Shopify, Google Search Console, GA4, Screaming Frog, Semrush, Ahrefs, Rank Math, Yoast SEO and structured-data validation tools. I work with US and European SMBs, agencies, service businesses, tourism companies, photographers, healthcare and aesthetic brands, local businesses and multilingual websites. Send me your website, target market and the AI platforms that matter most. I will identify the first visibility gaps worth investigating before recommending a larger engagement.