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Hire the best Helpdesk Specialists in Morocco

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  • $40 hourly

    • 5.0/5
    • (2 jobs)
    Dear clients, I am an experienced IT Administrator with over 4 years of experience in managing and maintaining IT systems for businesses of all sizes. I have a diverse set of skills that enable me to provide top-quality IT solutions to my clients. My areas of expertise include network administration, security management, server virtualization, cloud computing, and IT project management. I have a proven track record of delivering successful IT projects on time and within budget. In my previous roles, I have been responsible for overseeing and maintaining [insert your responsibilities and accomplishments here], which has allowed me to develop a deep understanding of the IT landscape. I hold a Bachelor's degree in Computer Science and am committed to staying up-to-date with the latest IT trends and technologies. I am a quick learner and adapt easily to new technologies, which allows me to provide efficient and effective solutions to my clients. I pride myself on my strong communication skills and my ability to work closely with clients to understand their unique IT needs. I am committed to providing exceptional service to all my clients and look forward to working with you. Thank you for considering my profile, and I look forward to hearing from you soon.
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    Backup
    Computing & Networking
    SQL Programming
    System Configuration
    System Administration
    Information Technology
    Network Administration
    Database Management System
    Information Security
    Computer Network
    Backup & Migration
    Data Backup
    Tech & IT
    SQL
  • $40 hourly

    • 5.0/5
    • (10 jobs)
    "Ismail is the best! Probably the speediest tech support of any software I've used" Are you in search of a seasoned Technical Support Engineer with a strong background in computer engineering, an impressive track record in assisting SaaS companies, and a broad spectrum of technological expertise? Look no further! I am a highly skilled Technical Support Engineer with a passion for delivering exceptional customer service and ensuring the seamless operation of software products. My extensive experience in supporting SaaS companies, coupled with a background in computer engineering, equips me with the expertise to handle a wide range of technical challenges and provide top-notch assistance to customers. Key Qualifications and Skills: ➢Technical Proficiency: Profound knowledge of a diverse set of technologies including JavaScript, HTML, CSS, PHP, and MySQL, enabling me to diagnose and troubleshoot technical issues effectively. ➢Software Testing: Proven experience in identifying and testing software bugs, contributing to the creation of detailed and insightful bug reports, and collaborating with developers through tools like Jira to facilitate timely resolutions. ➢Support Team Collaboration: Adept at assisting support agents, providing guidance, and answering their queries to ensure a smooth support process. ➢Process Improvement: Engage with the management team in regular discussions to optimize the support process and enhance customer satisfaction. ➢Feedback Management: Skilled in using feedback tools like Klaus to provide valuable feedback to support agents, helping them improve their performance. ➢Multilingual Communication: Fluent in both English and French, facilitating effective communication and support for customers and team members in various regions. ➢Documentation Expertise: Proficient in crafting comprehensive documentation, contributing to knowledge bases, and ensuring that vital information is accessible to support teams and customers. ➢Customer-Centric Approach: Skilled in handling customer credit and refund requests while keeping the best interests of the business in mind, achieving a balance between customer satisfaction and business goals. I am ready to leverage my expertise to help your organization thrive. Let's collaborate and elevate your support processes to new heights!
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    QA Testing
    Customer Service
    IT Support
    Technical Support
    Email Communication
    CSS 3
    Customer Support
    PHP
    Client Management
    JavaScript
    Software QA
    HTML5
    Shopify
    SQL
  • $13 hourly

    • 5.0/5
    • (6 jobs)
    I consider myself a trustworthy workaholic, hardworking and dedicated with the goal to provide quality and excellent service to my customers and yours. I am a customer service representative and a virtual assistant for more than 4 years. 2 years of working in a well-known BPO company here in Morocco working for Facebook, almost two years working for Uber as a CSR and now working as a programme coordinator for Deloitte University. I have been handling customer inquiries via email and Live chat. I have used different systems for inquiry and escalations such as Zoopim, Zendesk, Live Person, Skype, WeChat, WhatsApp, Zoom and Bliss. Highly motivated, with prior experience in content moderation, customer service and programme coordination. done some tasks like: -Audit and control of accounts - Commercial advice in different services. - Customer loyalty. - Chat service (Livechat, Zendesk, Google Mail) - Content moderation (Linkedin, Instagram, Facebook, Twitter) - Profil moderation - Zoom Producer
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    Customer Support
    Ticketing System
    Content Moderation
    Facilitation
    Accuracy Verification
    Zoom Video Conferencing
    Event Planning
    Data Entry
    Online Chat Support
    Email Support
    Zendesk
  • $20 hourly

    • 5.0/5
    • (7 jobs)
    I have studied English, majored in English linguistics and obtained my BA in 2016. I have 2 years and 9 months experience in customer service and back office at Uber & previous to that I have been moderating content for Facebook for one year and 9 months. Tasks I am familiar with: -Audit and control of accounts (Facebook, Uconnect for Uber) - Commercial advice in different services. - Customer loyalty. - Chat service (Livechat, Zendesk, Google Mail) - Content moderation (Linkedin, Instagram, Facebook, Twitter) - Profil moderation - Zoom Producer -... I am a very detail oriented, professional yet friendly individual you can rely on to work with integrity, if you're interested in my services i don't mind to have a trial period.
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    Customer Service
    Email Communication
    BPO Call Center
    Chat & Messaging Software
    Zoom Video Conferencing
    Customer Support Plugin
    Email Support
    Online Chat Support
    Zendesk
  • $8 hourly

    • 5.0/5
    • (20 jobs)
    Hello and welcome! 🌟 I'm your go-to multilingual (English, Arabic, and French) customer service star with over three years of professional experience. Bringing positive vibes and dynamic energy, I thrive in solving even the trickiest customer challenges. Beyond being capable and intelligent, I'm friendly, kind, and a self-motivated dynamo, committing 100% to deliver top-notch service. Proficient in Intercom and Slack, and as a tech-savvy individual, I can master any CRM within days. Let's craft unforgettable customer interactions together! 💪🏽✨
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    Microsoft Excel
    Time Management
    Communication Etiquette
    Order Tracking
    Customer Satisfaction
    Shopify
    English
    B2B Marketing
    Computer Operating System
    Email Support
    Customer Service
    SaaS
    B2C Marketing
    Email Communication
  • $50 hourly

    • 0.0/5
    • (6 jobs)
    As a versatile professional with a keen eye for detail and a passion for delivering excellence, I offer a unique blend of skills in website and application testing, video editing, transcription, and translation. With a commitment to quality and client satisfaction, I strive to exceed expectations in every project I undertake. Website and Application Testing: With a comprehensive understanding of usability principles and testing methodologies, I specialize in evaluating websites and applications to ensure optimal functionality, performance, and user experience. From thorough testing to identifying and documenting issues, I am dedicated to helping clients deliver flawless digital products to their audiences.Video Editing: I possess proficiency in video editing software and techniques, allowing me to transform raw footage into polished and engaging content. Whether it's trimming and sequencing clips, adding transitions and effects, or optimizing audio and visual elements, I have the expertise to create professional-quality videos tailored to clients' specifications.Transcription and Translation: As a skilled transcriptionist and translator, I have the ability to accurately transcribe audio and video files into written text, ensuring clarity and precision in every transcript. Furthermore, I offer translation services with fluency in [languages], enabling clients to reach diverse audiences and expand their global reach.Client-Centric Approach: I prioritize clear communication, responsiveness, and collaboration to ensure that each project is completed efficiently and to the highest standards. By actively listening to clients' needs and providing tailored solutions, I aim to foster long-term partnerships built on trust and mutual success. Continuous Improvement: I am committed to staying updated on industry trends, tools, and best practices to continuously enhance my skills and deliver cutting-edge solutions to clients. Whether it's adapting to new technologies or refining existing processes, I am dedicated to achieving excellence in everything I do. If you are seeking a dedicated and versatile professional capable of delivering top-notch results in website and application testing, video editing, transcription, and translation, I invite you to reach out to discuss how I can contribute to your projects and objectives.
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    Subtitles
    Arabic to English Translation
    English to Arabic Translation
    Computer Maintenance
    Computer Basics
    Copy & Paste
    Typing
    Video Editing
    Video Stream
    Beta Testing
    Testing
    Software Testing
    Server
    Customer Service
  • $28 hourly

    • 5.0/5
    • (1 job)
    I am a seasoned Network and System Administrator with over 10 years of extensive experience in managing and optimizing both Linux and Windows environments. My expertise spans across LAN/WAN and Wi-Fi networks, ensuring robust and secure infrastructure for various organizations. I am adept at providing high-level technical support, swiftly resolving complex issues, and implementing cutting-edge technologies to enhance system performance and reliability. Key Areas of Expertise: Network Administration: Proficient in managing, configuring, and troubleshooting LAN/WAN and Wi-Fi networks, ensuring optimal performance and security. System Administration: Extensive experience with Linux and Windows server environments, including installation, configuration, maintenance, and upgrades. Technical Support: Skilled in providing tiered technical support, diagnosing and resolving hardware and software issues efficiently. Problem Resolution: Strong analytical and problem-solving abilities to identify and rectify network and system issues, minimizing downtime. New Technology Implementation: Expertise in evaluating, deploying, and integrating new technologies to improve system capabilities and streamline operations. Professional Experience: Network Optimization: Managed the optimization and administration of complex network infrastructures, including high-traffic environments and enterprise-level networks. System Management: Oversaw the stability and security of server systems, ensuring they meet the highest standards of performance and reliability. Project Leadership: Led various projects involving the deployment of new technologies, upgrades, and system migrations, delivering results on time and within budget. Technical Proficiencies: Operating Systems: Linux (CentOS, Ubuntu, Oracle Linux), Windows Server Networking: TCP/IP, DNS, DHCP, VPN, Firewall configurations, Wi-Fi Access Points (e.g., TP-Link, Cisco) Tools and Technologies: Virtualization (VMware, Oracle VM), Network Monitoring Tools, Security Protocols, Scripting (Bash, PowerShell) With a strong commitment to staying updated with the latest industry trends and advancements, I continuously seek opportunities to leverage my skills in challenging environments. My goal is to provide seamless and secure network and system operations, contributing to the overall success and efficiency of the organization.
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    Virus Removal
    Cybersecurity Management
    Cybersecurity Monitoring
    Virtualization
    DNS
    Microsoft Active Directory
    Network Security
    Network Design
    WiFi
    Network Equipment
    LAN Administration
    Network Engineering
    Linux System Administration
    Windows Server
  • $30 hourly

    • 5.0/5
    • (0 jobs)
    Duties include (but not limited to) Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives IMACD function including installation and decommission Backing up and restoring user data, settings and associated systems administration activities Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts Assist on Incident and Problem management activities Taking ownership of issues through to resolution on all appropriate requests Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed Recommends and/or performs upgrades on systems to ensure longevity Works with procurement staff to purchase hardware and software
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    Conversion to Ebook
    Ebook
    EPUB
    Acronis
    Microsoft Outlook
    Operating System
    Network Security
    Data Backup
    End User Technical Support
    Tech & IT
    French
    Arabic
    German
    English
  • $12 hourly

    • 3.8/5
    • (5 jobs)
    I am an IT support and customer success specialist with over five years of experience in leading multinational companies in Dubai, Qatar, and Morocco, with a wide range of business segments. I have also managed international outsourced projects from the USA, the Netherlands, and Belgium. ✔️ I have a strong background in troubleshooting, system administration, and onboarding and off-boarding, including training sessions. ✔️ I have extensive experience working with Azure platforms, JIRA, Omnitracker, Salesforce, and OpsGenie. ✔️ I am proficient in managing chat, email support, and social media posts and replies in three languages: English, Arabic, and French. ✔️ I am adept at working with multiple CRM and IT software and can adapt to any business field. ✔️ If you require support outside of normal business hours, I can provide it. I am able to work in different time zones and can cover day and night shifts. If interested please DM me to schedule a short call.
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    Fraud Detection
    Administrative Support
    IT Management
    Online Chat Support
    Intercom
    Customer Service
    Email Support
    Jira
    Zendesk
    Microsoft Office
    Azure DevOps
    Salesforce CRM
    Technical Support
    Customer Experience
    Citrix Virtual Apps & Desktops
  • $12 hourly

    • 5.0/5
    • (2 jobs)
    Am Yahya Lambarki from MOROCCO.I am a system and network information student . I am game tester. I’m experienced in HTML and C++. I’m experienced in Testing videogames
    vsuc_fltilesrefresh_TrophyIcon Helpdesk
    IT Support
    Testing
    Computer Maintenance
    Computer
    Computing & Networking
    Hardware Troubleshooting
    Network Engineering
    Cisco
    Cisco Router
    QA Testing
    Game Testing
  • $15 hourly

    • 4.9/5
    • (21 jobs)
    I have an experience in customer service of more than 9 years ( Tickets, email, chat and phone ), I worked for many French and International companies (in office and as freelancer mostly on Upwork and Elance). I have experience in many areas especially in E-commerce (order processing, tracking and refund), Customer technical support for digital orders and assistance using different devices running different OS like Fire OS, IOS, Windows and Android. I've been using many tools like Zendesk, inchat, and other internal customer support tools and I learn quickly how to use new tools. I am fluent in French, English and Arabic. and I have a good experience using different tools such as Word, Excel, Microsoft office and Google docs. I am a multitasker person and I am an experienced customer-oriented person looking for a career opportunity in freelance.
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    Data Entry
    Administrative Support
    General Transcription
    Customer Support
    Customer Service
    Technical Support
    Zendesk
    Online Chat Support
    English
    Arabic
    French
  • $20 hourly

    • 5.0/5
    • (2 jobs)
    I have five years of experience as an IT technician and network professional. I hold a CCNA certification and am highly skilled in resolving issues with servers, computers, and smartphones. I am excited about the opportunity to work on your next IT network project.
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    Microsoft Excel
    Microsoft Azure
    Active Directory Federation Services
    Citrix
    Configuration Management
    Cisco Meraki
    VMWare
    Phone Support
    Jira
    IT Support
    Android
    Cisco
    Zendesk
    Translation
  • $20 hourly

    • 0.0/5
    • (0 jobs)
    Experienced Network Security Professional with a strong track record spanning 6 years in the industry. My expertise lies in the Design, Implementation, Troubleshooting, and Technical Support of Network Devices, Next-Generation Firewalls, and various Security Products. I'm committed to ensuring seamless, secure, and high-performance network operations. My technical skills encompass a wide range of technologies, including: Routing and Switching: Proficient in Cisco, Juniper, and Mikrotik technologies. Wireless: Skilled in Cisco and Ruckus wireless technologies. Next-Generation Firewall: Experienced with FortiGate, Cisco ASA, Checkpoint, and Sophos. VPN Technology: Versed in IPsec, SSL, OpenVPN, and strongswan. Linux: Familiar with Debian and CentOS. Network Monitoring Tools: Proficient in various network monitoring solutions. My dedication to staying current is reflected in my certifications and ongoing studies: CCNA Routing and Switching CCNA Security CCNP Routing and Switching Fortinet NSE-1, NSE-2, NSE-3, NSE-4 Checkpoint CCSA I am driven to deliver robust security solutions and optimize network performance while adhering to industry best practices. My commitment to excellence and continued professional development ensures that I can provide valuable support and insights to clients seeking to bolster their network security. Let's work together to fortify your network infrastructure and safeguard your data.
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    Fortinet
    Network Engineering
    Cisco Certified Network Professional
    Computer Network
    Desktop Support
    Network Security
    Technical Support
    Information Technology
    IT Support
    Network Administration
    Windows Administration
    Troubleshooting
  • $25 hourly

    • 0.0/5
    • (0 jobs)
    Experienced IT Analyst and Helpdesk Specialist with 3+ years of expertise in resolving system issues, deploying secure infrastructures, and optimizing performance across Linux, Windows, and virtual environments. Key Skills: OS & Virtualization: Linux/Windows troubleshooting, Windows Server setup, Active Directory deployment, VMware & Hyper-V virtualization, Docker container management. Security & Vulnerability Management: Web app security, network protection (firewalls, VPNs, IDS/IPS), patching vulnerabilities, ensuring compliance. Helpdesk Support: Fast, reliable support for hardware/software issues, network troubleshooting, system optimization, and automation with PowerShell/Bash. Let me help you set up, secure, and manage your IT systems for optimal performance!
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    DNS
    Microsoft Hyper-V Server
    Amazon EC2
    Amazon S3
    AWS CloudFront
    Nessus
    VirtualBox
    Remote Connection Support
    Security Patch Installation
    Vulnerability Assessment
    Docker
    Microsoft Active Directory
    Windows Server
    Linux System Administration
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