Hire the best Customer Service Representatives in Morocco

Name: Customer Service Representatives
Brand: Upwork
Rating: 4.7 (119 reviews)

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Clients rate Customer Service Representatives

4.7/5

based on 119 client reviews

$35 hourly
Yassine L.
- 5.0/5
- (17 jobs)
Microsoft 365 Specialist | Microsoft Viva About Me: Passionate Microsoft 365 Specialist with extensive experience in technical advising and managing technical projects. Microsoft Champion Employee recognized for contributions to the New Product Playbook. Skills and Expertise: Proficient in Microsoft Viva, including Viva insights, Viva Learning, and Viva Engage. Expertise in SharePoint customization to enhance collaboration and productivity. Extensive experience in seamless Microsoft 365 migrations. Services Offered: Tailored Microsoft 365 troubleshooting to meet unique business needs. Customized training sessions for Microsoft 365 products to empower users. Comprehensive Microsoft 365 migration services for smooth transitions. Notable Projects and Achievements: Served as a Technical Advisor for Microsoft 365 and Viva, providing strategic insights and guidance. Led successful migration projects, ensuring minimal downtime and disruption. Conclusion: Let's connect and explore how I can help optimize your Microsoft 365 environment!

Customer Service
IT Support
Incident Management
Microsoft SharePoint
Microsoft 365 Copilot
Interior Design
Customer Support
Technical Support
Problem Solving
Lead Generation
Office 365
Italian
French
Sales & Marketing
Zendesk
$30 hourly
Abdelhamid B.
- 4.7/5
- (56 jobs)
Hello! My name is Abdelhamid. As a Doctor of Medicine in Dentistry, qualified nutritionist, and personal trainer, I bring a unique combination of knowledge and experience to help my clients reach their health and fitness goals. With a background in biology, dentistry, and certification from the prestigious Federation of Fitness and Bodybuilding in Russia, I have the expertise to guide you every step of the way. At BentalFit, I offer personalized training and nutrition plans to help individuals of all fitness levels achieve their aspirations. I use video calls to provide tips and support to improve form, and I offer a motivational and accountable environment to keep clients on track. My passion for sports and competition, including calisthenics, arm wrestling, powerlifting, and CrossFit, sets me apart in the fitness industry. I understand what it takes to push yourself to the next level, and I want to share that knowledge with my clients. I'm not just a personal trainer; I'm also a skilled content creator. Whether you need blog posts, social media content, or any other type of written material, I can help you communicate your message effectively and engage your audience. Let's work together to achieve your health and fitness goals. With BentalFit, you'll have the support and expertise you need to make the most of this year and beyond.

Customer Service
Personal Development
Health & Fitness
Public Health
Training Plan
Life Coaching
Blog Content
Dietetics
Nutrition
Health & Wellness
Sports & Fitness
Physical Fitness
AccountAbility
Copywriting
$10 hourly
Wafaa R.
- 5.0/5
- (17 jobs)
Je m'appelle Wafaa et je suis spécialisée dans la création de différents types de contenu pour le web. Je rédigerai des articles optimisés SEO pour votre blog, du contenu authentique pour votre site web et des fiches produits concises pour votre boutique. Je vous propose également la création de contenu pour Instagram et Facebook ainsi que la gestion de ces 2 réseaux sociaux. Que ce soit pour générer du trafic, augmenter le taux de conversions ou améliorer la visibilité sur internet, j'ai aidé des entreprises comme la vôtre à atteindre leurs objectifs avec précision. Avec 6 ans d'expérience dans la rédaction web, la gestion des réseaux sociaux et le service client, je suis prête à apporter une valeur ajoutée à votre projet. Voici ce que je propose : Rédaction Web : - Création de contenu original pour votre blog, site web et fiches produits. - Optimisation SEO avec les mots-clés de votre choix. - Relecture, correction orthographique et grammaticale. - Intégration du contenu sur WordPress. - Publication des articles de blog sur les différents réseaux sociaux : Facebook, Instagram et Linkedin Services Réseaux Sociaux : - Création de contenus variés : carrousels, publications simples, stories, guides, Reels, etc. - Élaboration d'une stratégie de croissance Instagram personnalisée. - Planification régulière de publications sur Instagram. - Booster le taux d'engagement. - Gestion proactive de votre communauté en ligne. Gestion du Service Client : - Gestion efficace de la relation clientèle. - Traitement rapide et professionnel des réclamations et des demandes, par e-mail ou téléphone. - Suivi méticuleux des réclamations pour assurer la satisfaction client. Pourquoi choisir mon service ? ➤ Disponibilité totale 7 jours / 7 pour répondre à vos besoins. ➤ Respect des délais pour chaque projet. ➤ Travail de qualité. ➤ Je travaille en étroite collaboration avec mes clients pour m'assurer que leurs besoins et leurs attentes sont pleinement satisfaits à chaque étape du processus de rédaction. N’hésitez pas à me contacter dès aujourd'hui pour discuter de la façon dont je peux vous aider à atteindre vos objectifs. Je répondrai à toutes vos propositions !

Customer Service
Blog Content
Social Media Marketing
French
Social Media Management
Content Writing
Instagram
Copywriting
Proofreading
Article
Instagram Plugin
SEO Writing
Search Engine Optimization
$14 hourly
Alaa B.
- 5.0/5
- (5 jobs)
As a dedicated and enthusiastic representative, I approach my work with a calm and composed demeanor. I possess a combination of intelligence, creativity, and practicality, which empowers me to effectively handle challenges and generate innovative solutions. My commitment and earnest attitude make me a dependable individual upon whom you can confidently rely. I excel in roles that allow me to utilize my creative skills, and my sociable and trustworthy nature ensures a harmonious and pleasant working dynamic with colleagues.

Customer Service
Customer Support
Technical Project Management
Task Creation
Phone Communication
CallTools Call Center Software
Email Communication
Translation
Order Tracking
Dutch
Inbound Inquiry
Phone Support
Email Support
$20 hourly
Oussama E.
- 4.9/5
- (70 jobs)
Welcome to my profile! I offer expert translation, subtitling, and localization services in English, Arabic, and French ✅ Translation (English to Arabic, Arabic to English, and French to Arabic/English) ✅ Subtitles (Accurate timecoding and translation for movies, TV shows, and more, in formats like SRT, VTT, etc.) ✅ AI Voiceover Cleanup (Editing awkward or robotic VOs to sound smooth, natural, and well-synced) ✅ Proofreading (Ensuring error-free and polished translations) ✅ Website Translation (HTML, PHP, WordPress, JSON files, and JavaScript strings translation) ✅ Data Annotation (Supporting AI models with precise and accurate data labeling) ✅ Technical Terminology (Accurate translation of industry-specific terms) With a B.A. in English Studies and Translation, I offer reliable, culturally sensitive, and timely translation services. I have successfully completed a variety of projects, including the localization of websites, mobile apps, and YouTube content, ensuring that each is tailored to its audience with precise handling of technical terms. Every translation is thoroughly checked for accuracy, consistency, and cultural relevance. I prioritize meeting deadlines and maintaining clear communication, while also customizing my services to meet your specific needs and deliver the best results. If you're looking for a dedicated translator or subtitler, I’m ready to assist with your next project. Let’s get started, contact me today!

Customer Service
French to English Translation
English to French Translation
Online Research
Over-the-Phone Interpreting
Consecutive Interpreting
Moroccan Arabic
Research Summary
Language Interpretation
English to Arabic Translation
Arabic to English Translation
Subtitling
Subtitles
Arabic
Translation
$8 hourly
Nezha O.
- 4.7/5
- (12 jobs)
Hard working, communication skills, trilingual, can work under pressure, the ability to finish tasks individually as much as within a group,

Customer Service
Microsoft Excel
Microsoft Word
Shopify
Gorgias
Virtual Assistance
Trello
Customer Support
Zendesk
Email Support
French
Jira
Online Chat Support
Arabic
English
$9 hourly
Issa L.
- 5.0/5
- (8 jobs)
Experienced e-commerce professional with over five years of expertise in managing Shopify stores, Marketplaces accounts. Passionate about leveraging my skills to add value to a dynamic team. Seeking opportunities in e-commerce management and customer service. About Personality Traits And Skills - Experience in training and leading a team - Developed good time and people management skills through my varied previous roles - Fast learner - Conscientious and flexible - Always put the needs of the business first, including looking for ways to increase sales and productivity, minimise errors, and provide a better service to clients. - Work well both in a team and individually - Calm under pressure, and can be relied on to perform high responsibility tasks efficiently and to a high standard About Abilities Related To Ecommerce: - order processing and management - responding to customer queries - raising disputes with suppliers and resolving problems with orders - credit control - training and leading the procurement team - performing quality control checks on order processing - data entry and product creation - Proficient in use of Shopify, AliExpress, Dsers, as well as various e-commerce marketplaces including Amazon, ebay, Fruugo, Worten, OnBuy, CDON. Professional Experience: Customer Service Manager at VLANORIA STORE PTY LTD (Aug 2024): Managed French and English customer service, focusing on order processing to ensure seamless customer experiences. Product Page Manager at IskaShop.com (2023 - 2024): Created compelling product pages in Arabic, managed supplier orders, and optimized listings for maximum engagement. Shopify Admin at Formica GMBH (2023 - 2024): Developed luxury furniture product pages, coordinated with multiple suppliers, and handled order management while providing excellent customer service. E-Commerce Specialist at BabylonProduct (2021 - 2023): Crafted high-quality pages for essential baby products and organized product collections for better customer navigation. Marketplace Operations Manager at Tribalsensation LLC (2020 - 2024): Oversaw Shopify and marketplace operations, ensuring orders processing/fulfillment, listing quality and exceptional customer service. Educational Background: In Progress Salesforce administrator certificate, ALX Axademy) Leadership and professional skills, ALX Academy (2024) Bachelor of Paramedical Sciences, International Private Institute of Paramedical Sciences (2021-2022) High School Diploma, Echarif Al Idrissi (2011-2012) Key Skills: -Proficient in MS Office and Shopify -Strong customer service and order processing and chargebacks skills -Expertise in product uploading and catalog optimization -Ability to manage supplier relationships effectively -Excellent team management and coordination skills -Creative and detail-oriented with a strong work ethic I am a quick learner who thrives under pressure and am committed to continuous improvement. Let’s connect and discuss how my dedication and expertise can contribute to your business's success!

Customer Service
Virtual Assistance
Ecommerce Support
Ecommerce Order Fulfillment
Ecommerce
Manage Ecommerce Site
Ecommerce Product Upload
Team Management
Account Management
Product Description
Order Management
AliExpress
Dropshipping
Shopify
$7 hourly
Souhail M.
- 5.0/5
- (8 jobs)
Greetings! I am currently pursuing my studies in Artificial Intelligence at Nanjing University of Information Science and Technology. Throughout this enriching journey, I have been delving into various aspects of AI while also honing my skills in Chinese language proficiency. With a strong foundation in these areas and a passion for leveraging AI to solve real-world problems, I am eager to apply my knowledge and skills to contribute meaningfully to projects on Upwork. Additionally, I bring two years of experience in bilingual customer service (French and English) from my home country, Morocco. Let's collaborate to bring innovative solutions to life!

Customer Service
TensorFlow
PyTorch
Computer Vision
Natural Language Processing
Arabic
English
French
Voice Recording
Audio Recording
Machine Learning
Python
Customer Support
Email Support
Artificial Intelligence
$10 hourly
Manal G.
- 4.7/5
- (7 jobs)
Greetings! I am a dedicated Customer Service and Sales Specialist with expertise in email and chat support. Fluent in three languages, I excel in providing top-notch satisfaction to clients. My professionalism and empathetic approach ensure a seamless customer experience. With a proven track record of successful projects and a solid educational background, I am well-equipped to elevate your customer support to new heights. Let's collaborate for excellence!

Customer Service
Telemarketing
Sales
Time Management
Intercom
Problem Solving
Customer Support
Customer Experience
Phone Support
Zendesk
Online Chat Support
Email Support
$20 hourly
Said K.
- 5.0/5
- (4 jobs)
Are you looking for a reliable and detail-oriented Virtual Assistant to streamline your e-commerce operations? I specialize in supporting businesses on platforms like Amazon, Shopify, and eBay by managing inventory, coordinating logistics, and optimizing procurement processes with a focus on operational efficiency and growth. Here’s how I can add value to your business: ✅ Procurement Management Sourcing reliable suppliers, negotiating favorable terms, placing orders, and ensuring timely deliveries (Experience supporting a market-leading supplier in the transportable building sector) ✅ Inventory & Stock Control Monitoring multi-warehouse stock levels, forecasting seasonal demand, and optimizing replenishment strategies to avoid both stockouts and overstock ✅ Order Fulfillment & Logistics Coordinating shipments, tracking deliveries, resolving shipping issues, and managing logistics documentation to ensure smooth and timely order completion ✅ Data Management & Reporting Maintaining accurate procurement and inventory records, generating detailed reports, and tracking KPIs to inform business decisions ✅ Process Optimization Streamlining supply chain workflows, identifying cost-saving opportunities, and improving overall operational efficiency (Proven experience in process improvement and supplier relationship management) ✅ Product Sourcing & Listing Optimization Sourcing profitable products for e-commerce platforms and enhancing listings to improve visibility and boost sales I’m highly organized, proactive, and fully committed to helping your e-commerce business run like a well-oiled machine so you can focus on scaling your brand. Let’s work together to achieve smooth operations and drive your success!

Customer Service
Amazon Seller Central
Amazon FBA
Process Improvement
Transportation & Warehousing
Inventory Management
Project Management
Microsoft Excel
SAP
Procurement
Purchasing Management
Supply Chain Management
Data Analysis
Market Research
Product Sourcing
$8 hourly
Ali B.
- 5.0/5
- (7 jobs)
Hi, my name is Ali Bejaoui and I’m a social media specialist and highly skilled content moderator. With six years of experience under my belt, I know the ins and outs of what it takes to be the best at this. I always aim to create a positive user experience and feel that this is done through moderation in the right way. It’s easy to go too far or not far enough, but after 6 years, I’ve found balance. My passion lies in making sure these people get the best experience possible. It doesn’t matter if it was one post or a thousand comments, I'll always try my hardest. This determination is also used in customer support where I’m happy to assist anyone with a problem they have. My area of expertise would be as follows: ✔Content Moderation(English-French-All Arabic dialects) ✔Content Review ✔Safety Investigations ✔Fraud Investigation ✔Discord Moderation ✔Community Moderation ✔ Social Media Moderation ✔Customer Service and Technical Support ✔Chat Support, Ticket and Email Handling

Customer Service
Arabic
Online Chat Support
Ticketing System
Zendesk
French
Tunisian Arabic
Moroccan Arabic Dialect
English
Social Media Content
Community Moderation
Customer Support
Content Moderation
$10 hourly
Imane B.
- 5.0/5
- (3 jobs)
Hi there! 👋 I'm Imane, a proactive Virtual Assistant with a passion for organization, client success, and seamless operations. 💼 With experience in sales support 📈 and financial administration 💰, I help businesses manage client relationships, streamline workflows, and stay on top of their tasks. Efficiency, reliability, and clear communication are my strengths. ✅ Whether it’s handling inquiries 💬, managing data 📊, or keeping operations running smoothly, I’m here to support your business. Let’s connect and make things happen! 🚀

Customer Service
Canva
Customer Support
Customer Relationship Management
Administrative Support
Online Chat Support
Email Support
Marketing Communications
Market Research
Supplier Search
International Sales
Microsoft Office
Sales & Marketing
Data Entry
Cold Calling
$50 hourly
Hamza C.
- 0.0/5
- (6 jobs)
As a versatile professional with a keen eye for detail and a passion for delivering excellence, I offer a unique blend of skills in website and application testing, video editing, transcription, and translation. With a commitment to quality and client satisfaction, I strive to exceed expectations in every project I undertake. Website and Application Testing: With a comprehensive understanding of usability principles and testing methodologies, I specialize in evaluating websites and applications to ensure optimal functionality, performance, and user experience. From thorough testing to identifying and documenting issues, I am dedicated to helping clients deliver flawless digital products to their audiences.Video Editing: I possess proficiency in video editing software and techniques, allowing me to transform raw footage into polished and engaging content. Whether it's trimming and sequencing clips, adding transitions and effects, or optimizing audio and visual elements, I have the expertise to create professional-quality videos tailored to clients' specifications.Transcription and Translation: As a skilled transcriptionist and translator, I have the ability to accurately transcribe audio and video files into written text, ensuring clarity and precision in every transcript. Furthermore, I offer translation services with fluency in [languages], enabling clients to reach diverse audiences and expand their global reach.Client-Centric Approach: I prioritize clear communication, responsiveness, and collaboration to ensure that each project is completed efficiently and to the highest standards. By actively listening to clients' needs and providing tailored solutions, I aim to foster long-term partnerships built on trust and mutual success. Continuous Improvement: I am committed to staying updated on industry trends, tools, and best practices to continuously enhance my skills and deliver cutting-edge solutions to clients. Whether it's adapting to new technologies or refining existing processes, I am dedicated to achieving excellence in everything I do. If you are seeking a dedicated and versatile professional capable of delivering top-notch results in website and application testing, video editing, transcription, and translation, I invite you to reach out to discuss how I can contribute to your projects and objectives.

Customer Service
Subtitles
Arabic to English Translation
English to Arabic Translation
Computer Maintenance
Computer Basics
Copy & Paste
Typing
Helpdesk
Video Editing
Video Stream
Beta Testing
Testing
Software Testing
Server
$7 hourly
Chourouq E.
- 5.0/5
- (4 jobs)
Are you overwhelmed by endless emails, missed deadlines, or time-consuming administrative tasks that take your focus away from growing your business? Many entrepreneurs and content creators face these challenges daily, and that's where I come in. Hello, I’m Chourouq Essaqi, a detail-oriented Virtual Assistant dedicated to solving productivity bottlenecks and streamlining workflows for busy professionals. Recently, I helped a client reduce email response times by 40% by implementing effective prioritization strategies, resulting in higher customer satisfaction and improved team efficiency. I specialize in taking care of the time-consuming details so you can focus on the bigger picture—scaling your business, creating impactful content, or nurturing client relationships. Here’s how I can help: Efficient Email Management: Organizing and prioritizing emails to ensure faster, more effective communication. Scheduling & Calendar Coordination: Managing appointments, meetings, and deadlines with precision to keep your schedule on track. Data Entry & Document Management: Maintaining high-accuracy records to support informed decision-making. Social Media Management: Curating and scheduling engaging content, managing community interactions, and analyzing performance to strengthen your brand presence and foster meaningful relationships with your audience. Let me handle the behind-the-scenes work so you can do what you do best—achieving your goals and growing your impact.

Customer Service
TalentLMS
Trello
Google Docs
Project Schedule & Milestones
Google Workspace
Social Media Management
Meeting Notes
Data Entry
Travel Planning
Meeting Scheduling
Meeting Agendas
Calendar Management
Email Management
Virtual Assistance
$8 hourly
Salma B.
- 5.0/5
- (10 jobs)
Customer Service, Help Desk, and Virtual Assistant Specialist - Experienced in providing excellent customer service across phone, email, and social media platforms. - Skilled in troubleshooting technical issues and resolving client inquiries efficiently in Help Desk roles. - Strong background in managing customer requests, processing orders, and handling claims. - Proven ability to verify information, manage social security and insurance files with attention to detail. - Experienced as a Virtual Assistant, handling administrative tasks and providing remote support to clients. - Focused on delivering clear communication and maintaining positive customer relationships. - Solution-oriented with a commitment to customer satisfaction and operational efficiency.

Customer Service
Photo Retouching
Photo Editing
Social Media Management
Email Support
Google Sheets
English
French
Email Marketing
Helpdesk
Data Entry
Email & Newsletter
Translation
Virtual Assistance
Multitasking
$13 hourly
Ayoub R.
- 4.9/5
- (157 jobs)
Multilingual Senior Technical Customer Agent Specialist and Voice-Over (Arabic, French, English) Greetings! I am a seasoned professional with expertise in providing top-notch technical customer support and delivering captivating voice-over services in Arabic, French, and English. As a Senior Technical Customer Agent, I excel in troubleshooting and resolving complex technical issues, ensuring customer satisfaction, and fostering positive client relationships. My extensive experience in voice-over work allows me to bring scripts to life with a versatile range of tones and emotions. Let me enhance your projects with my linguistic and technical skills, ensuring excellence and a memorable customer experience.

Customer Service
French to English Translation
Arabic to English Translation
English to Arabic Translation
Microsoft Word
Microsoft Excel
English to French Translation
Customer Support
Windows Administration
Online Chat Support
Email Support
Arabic
French
$3 hourly
Sam C.
- 5.0/5
- (11 jobs)
Are you in need of a reliable and professional virtual assistant to efficiently manage your Shopify store? Look no further! With my extensive experience in e-commerce, dropshipping, and Shopify, I possess the skills necessary to handle all aspects of your online business. From order management and customer support to social media management and reporting, I can ensure that your customers receive exceptional service. My problem-solving abilities and proficiency in tools like Zendesk, Freshdesk, Tidio, and Gmail.... enable me to handle complex customer inquiries with ease. Furthermore, I have excellent English/French comprehension and writing skills, guaranteeing clear and professional communication with your customers. With my expertise, let me help you elevate your Shopify store to new heights. Act now and take advantage of my skills and experience!

Customer Service
Customer Support
Virtual Assistance
Tidio
CRM Software
Automated Call Distribution
Customer Satisfaction
General Transcription
Chat & Messaging Software
Zendesk
English
Email Communication
Arabic
Online Chat Support
Email Support
French
Social Media Management
$12 hourly
Zaid A.
- 5.0/5
- (5 jobs)
Strengths: Diligent -- Disciplined -- Efficient -- Adaptable -- Detail-oriented -- Critical Thinker. Skills: Customer Service -- Teaching -- Translation -- Proof-reading. In 2018, I have received my first Bachelor Degree in English Studies (Linguistics). In 2019, I have obtained a vocational Bachelor Degree (BA) in Teaching English to Second Language Speakers (TESOL). During the same year, I have worked as a part-time teacher in both the public and private sectors.

Customer Service
Writing
Email Marketing
Teaching English
Copywriting
Proofreading
Translation
$10 hourly
Hajar S.
- 0.0/5
- (2 jobs)
Hello, Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am well organized, efficient, and self motivated. The key to my success has been to learn quickly and to then reach for a higher personal and professional standard by seeking additional responsibilities. I have worked in the customer service industry total for over 4 years industry for companies such as Adidas, BAT, UCC, Hilton.. My goal has always been to exceed the expectations of both my employer as well as my customer.

Customer Service
Virtual Assistance
Personal Administration
Administrative Support
Scheduling
Google Docs
Travel & Hospitality
Travel Planning
Event, Travel & Hospitality Software
French
English
Email Communication
Arabic
$15 hourly
Houda B.
- 4.1/5
- (4 jobs)
Hi there! I’m Houda, a friendly, reliable, and people-first Customer Service Advisor with over 2 years of experience supporting UK and US clients in fast-paced call centers. I’ve handled everything from complex inquiries to high-pressure calls, always with the goal of turning problems into positive experiences. Beyond customer care, I was also a New Hire Mentor, helping new team members hit the ground running through hands-on training and support. I genuinely love helping people, whether that’s a client on the line or a teammate finding their feet. You’ll find me detail-oriented, quick to adapt, and always up for a challenge. I take pride in showing up with heart, hustle, and a commitment to getting things done right. Let’s chat. I’d love to support your team!

Customer Service
Employee Onboarding
Customer Support
Data Entry
$15 hourly
Reda B.
- 5.0/5
- (32 jobs)
⭐ 5-Star feedback 🏆 Top Rated freelancer ✔️ 9 000+ Upwork hours 🌍 Fluent in English, French, Arabic, and Spanish – enabling smooth communication and collaboration across diverse global markets With over 20 years of experience, I specialize in Customer Support (L1 & L2), Virtual Assistance, Quality Assurance, Shopify management, AI-powered automation, and workflow optimization. I help businesses scale smarter by enhancing customer satisfaction and streamlining operations with efficient, scalable solutions. What I offer 🤖 AI & Automation – smarter workflows, content generation, and predictive insights 💬 Customer Support & Virtual Assistance – top-tier service that lifts retention and loyalty 🧪 Quality Assurance and LQA – meticulous testing, bug tracking, and process improvements 🛍️ Shopify & E-commerce – store setup, product management, and conversion boosts 🌐 Web & Marketing Support – SEO, WordPress, and engaging campaigns ⚡ Efficiency & Problem Solving – proactive system refinements that save time and money Let’s collaborate to optimize your operations and elevate your business. Message me today and let’s hit your goals together.

Customer Service
AI-Generated Art
Yoast SEO
SEO Software
SEO Writing
AI Content Creation
Software QA
Customer Support
Google Search
Arabic to English Translation
Facebook
French
Micro Focus Quality Center
English to French Translation
Functional Testing
$20 hourly
Aarif N.
- 4.9/5
- (67 jobs)
Hi, I'm Neza — a dedicated and results-driven Customer Support Specialist with over 15 years of experience and a proven record on Upwork with 100% Job Success, $100K+ earned, and consistent 5-star reviews. I specialize in delivering bilingual (French & English) customer support via email, chat, and phone across a variety of industries. Whether you're running an eCommerce store, a SaaS platform, or a service-based business, I bring the experience and attention to detail needed to support your users and boost satisfaction. 💼 What I Can Help You With: Customer Service (Email, Chat, Phone – FR/EN) Order tracking and fulfillment (AliExpress, Shopify, etc.) Back office support and data entry Social media support and inbox management Complaint resolution & SLA follow-ups Zendesk, Freshdesk, Intercom, Gorgias, HelpScout, Shopify, Notion, Slack 💬 Languages: 🇫🇷 French: Native 🇬🇧 English: Conversational 🧠 Tools & Platforms: Microsoft Office (Word, Excel, PowerPoint, Access) Shopify, AliExpress, CRM tools Google Workspace Trello, Asana, ClickUp Clients love my professionalism, speed, adaptability, and communication. I’ve helped many brands build trust with their customers through quality support and reliable back office processes. Whether you're looking for short-term help during peak seasons or a long-term extension of your customer success team — I’m ready to help. Your customers are my priority. Let’s connect and grow your business together. I'll be happy to work with you.

Customer Service
Multitasking
SurveyMonkey
Customer Satisfaction
Oracle NetSuite
Chartio
Order Tracking
French
Freshdesk
Zendesk
$10 hourly
Moulay Youssef A.
- 5.0/5
- (4 jobs)
✅Increase Customer Satisfaction And Retention✅ Reduce Refunds And Disputes ✅ Thanks for stopping by. If you are looking for an empathetic and passionate customer support agent who cares deeply about people, you're in the right place. My name is Youssef. I’m a college graduate with a B.A degree in English language and literature. I speak English and French fluently. I started my career in customer service back in 2016 and worked with some of the biggest companies in the travel industry as a customer service representative. My job was to help customers with their reservations through phone calls, emails, and live chat. In 2019, I got introduced to e-commerce customer service for the first time. I have worked with a friend of mine who launched an ecommerce store at the time and was handling chat and email support for him on Zendesk. Over the years, I have honed my customer service skills and I’m now ready to bring my seven years of experience in customer service to this platform to help ecommerce entrepreneurs increase their customer satisfaction, reduce their refunds, and increase their sales. While working as a customer service agent, I have also been doing content writing on the side and wrote hundreds of articles, which helped me a lot with my writing and improved my grammar skills dramatically. Working with me, you’ll have by your side someone who: ➔ Cares genuinely about your customers ➔ Is responsible and takes work seriously ➔ Is motivated to learn new things and grow with you If you feel like I’d be a good addition to your team, kindly reach out to me and let’s have a chat about your project.

Customer Service
French
English
Customer Support
Ecommerce Support
Customer Care
Freshdesk
Gorgias
Zendesk
Online Chat Support
Email Support
Phone Support
Customer Satisfaction
$10 hourly
Sophia H.
- 4.4/5
- (7 jobs)
I have had extensive vacation work experience in the sector of marketing, communication, social media, business plan, telemarketing, giving me varied skills and the ability to work with many different types of people. I believe I could fit easily into your team. I am specialized in logo/flyers design, I will design a high-quality and unique logo/flyers that help your business appear more professional and trustworthy. I can provide you with a brilliant concept to improve your business image. I am a conscientious person who works hard and pays attention to detail. I’m flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I’m keen to work for a company with a great reputation and high profile like yours. I have excellent references and would be delighted to discuss any possible vacancy with you at your convenience.

Customer Service
Administrative Support
Customer Support
English to French Translation
Customer Satisfaction Research
French
Virtual Assistance
Recruiting
Translation
Social Media Website
Salesforce CRM
Social Media Marketing
Telemarketing
Public Relations
$35 hourly
Asia Mae C.
- 5.0/5
- (9 jobs)
Mabuhay, Hello, and Bonjour! I am Asia Cuico-Buan, an international studies graduate and a public policy and public administration graduate student at the University of the Philippines-Open University. I am a Filipino currently based in Morocco and oui, je parle français. With my various training and experiences with different multicultural institutions, I have developed strong clerical, organizational, and time management capabilities. Mainly, I am highly skilled in providing executive and administrative assistance, such as data entry, liquidations, statements of accounts and payments, calendar management, travel arrangements, and even supervising other people. I am tech-savvy, as a matter of fact, I am a self-taught graphic designer. My niche also includes email outreach, social media management, and marketing, particularly on Facebook and Google. Moreover, I am innately hardworking and flexible. I have been working with all walks of life, from NGOs, the private sector, politicians, and diplomats. I assure you that cultural and time differences will not be any problem. Let us work together, and I assure you that you will get more than what your money's worth. I look forward to hearing from you!

Customer Service
Sustainable Energy
Nonprofit Organization
Travel Planning
SEO Backlinking
Administrative Support
Creative Writing
Blog Content
Copywriting
Graphic Design
Communications
Canva
Email & Newsletter
$35 hourly
Mouaad C.
- 5.0/5
- (8 jobs)
Results-driven/Detail oriented IT professional with over 9 years of hands-on experience providing installation, support, help desk, and troubleshooting of hardware, software, and networking. Solving complex M365 related issues, in an agile or high-pressure environment that requires utilizing excellent troubleshooting and analytical skills to arrive at effective and cost-saving solutions. Able to handle multiple projects and meet deadlines, and adapts to diverse teams and projects.

Customer Service
Troubleshooting
Computer Maintenance
Computer Network
Microsoft Exchange Online
Operating System
Office 365
Microsoft Active Directory
Microsoft Windows
$40 hourly
Ismail R.
- 5.0/5
- (10 jobs)
"Ismail is the best! Probably the speediest tech support of any software I've used" Are you in search of a seasoned Technical Support Engineer with a strong background in computer engineering, an impressive track record in assisting SaaS companies, and a broad spectrum of technological expertise? Look no further! I am a highly skilled Technical Support Engineer with a passion for delivering exceptional customer service and ensuring the seamless operation of software products. My extensive experience in supporting SaaS companies, coupled with a background in computer engineering, equips me with the expertise to handle a wide range of technical challenges and provide top-notch assistance to customers. Key Qualifications and Skills: ➢Technical Proficiency: Profound knowledge of a diverse set of technologies including JavaScript, HTML, CSS, PHP, and MySQL, enabling me to diagnose and troubleshoot technical issues effectively. ➢Software Testing: Proven experience in identifying and testing software bugs, contributing to the creation of detailed and insightful bug reports, and collaborating with developers through tools like Jira to facilitate timely resolutions. ➢Support Team Collaboration: Adept at assisting support agents, providing guidance, and answering their queries to ensure a smooth support process. ➢Process Improvement: Engage with the management team in regular discussions to optimize the support process and enhance customer satisfaction. ➢Feedback Management: Skilled in using feedback tools like Klaus to provide valuable feedback to support agents, helping them improve their performance. ➢Multilingual Communication: Fluent in both English and French, facilitating effective communication and support for customers and team members in various regions. ➢Documentation Expertise: Proficient in crafting comprehensive documentation, contributing to knowledge bases, and ensuring that vital information is accessible to support teams and customers. ➢Customer-Centric Approach: Skilled in handling customer credit and refund requests while keeping the best interests of the business in mind, achieving a balance between customer satisfaction and business goals. I am ready to leverage my expertise to help your organization thrive. Let's collaborate and elevate your support processes to new heights!

Customer Service
QA Testing
IT Support
Helpdesk
Technical Support
Email Communication
CSS 3
Customer Support
PHP
Client Management
JavaScript
Software QA
HTML5
Shopify
SQL
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