Hire the Best Chat Support Specialists
in Morocco

Rated ⭐⭐⭐⭐⭐ by satisfied clients | 100% job success | Rising talent Hello,😊 Looking for a reliable Customer Support or Data Entry Specialist who can manage customer care, handle sales calls, engage on social media, and ensure accurate data entry all while maintaining your brand voice? YOU ARE IN THE RIGHT PLACE ! I’m Darvy, a French and English Customer Support and Data Entry specialist with 3 years of experience . I’ll handle your customer care, organize accurate data, and engage your audience with empathy and speed all while keeping your brand voice consistent ✅ Clients say I’m “prompt, professional, and easy to work with.” ✅ 100% Job Success on Upwork with 5-star reviews across multiple projects. ✅ Available 5+ hours/day with a quiet, pro-grade setup (noise-cancelling headset + stable internet). WHAT I CAN DO FOR YOU : ➡️ French and English customer service ➡️ Email & Live Chat Support ➡️ Inbound & outbound calls (B2B/B2C, French) ➡️ Order Tracking, Refunds & After‑Sales Care ➡️ Appointment setting & follow-ups ➡️ Social Media Moderation & Community Engagement ➡️ Accurate Data Entry & Organization 🎯 OBJECTIVE Your success is my mission. Every project is a chance to deliver excellence, build trust, and create lasting partnerships. I’m committed to meeting deadlines, staying flexible, and keeping communication crystal clear (✅ 100%). Let’s turn your ideas into results and make every collaboration a win. Cheers, Darvy

Certified IT Support Specialist with 5 years of experience In huge corporations supporting +10,000 users across Europe, troubleshooting hardware, software, and networking. Skilled in multitasking, prioritizing tasks, problem-solving, conflict resolution, and providing exceptional customer service to reach the needed SLA. Fluent in English, Italian, and Arabic. Seeking a challenging IT support role in a dynamic environment. ⇉ My availability spans multiple time zones, including EST, PST, and CST, with the flexibility to work the morning, night, and weekend shifts to accommodate clients' convenience.

Hello! I’m a Customer Support Specialist with strong experience in e-commerce (Shopify & Amazon). I help brands deliver fast, friendly, and professional support that keeps customers happy and loyal. I can help you with: * Email & Live Chat Support * Order tracking & shipping updates * Refunds, returns & replacements * Handling complaints professionally * Answering product questions * Managing customer conversations clearly and quickly I’m known for: ✔ Fast response time ✔ Clear and professional communication ✔ Problem-solving mindset ✔ Following SOPs and systems بسهولة I speak English, French, and Arabic, which helps me support a wide range of customers. I’m reliable, detail-oriented, and ready to start immediately. My goal is simple: give your customers the best experience possible. Let’s work together!

Running a Shopify store and overwhelmed with tickets, refunds, and chargebacks? I help eCommerce brands reduce disputes, improve response times, and deliver a smooth customer experience that protects revenue and builds trust. I’m a Top Rated Plus Customer Support & Operations Specialist with 2,900+ hours on Upwork, experienced in managing high-volume support for international Shopify brands. This is not just about answering tickets. I focus on solving problems at the root, optimizing workflows, and keeping your operations running efficiently. 💼 What I Can Do for You Manage email, chat, and ticket support (Zendesk, Gorgias, Freshdesk) Handle refunds, returns, and order issues Resolve chargebacks & payment disputes Process and track Shopify orders Coordinate with suppliers, warehouses & logistics partners Improve response time & SLA performance Organize and optimize customer support workflows (SOPs) 📊 Results I’ve Delivered Managed 1000+ customer tickets per month Maintained fast response times (under 4 hours) Helped reduce chargebacks and disputes Improved customer satisfaction (CSAT) and retention Supported smooth operations between customers, logistics & backend teams 🛒 Specialized in eCommerce Support I understand the real challenges behind running an online store: Delivery delays & unhappy customers Payment issues & fraud disputes High refund rates Overloaded inboxes Poor internal communication I don’t just respond, I help you fix these issues and prevent them from happening again. 🧰 Tools & Platforms Shopify Zendesk Gorgias Freshdesk CRM systems Order & payment processing tools 🌍 Languages English (Fluent) French (Fluent) Arabic (Native) Clear, professional communication across different markets, always aligned with your brand voice. 🤝 Why Work With Me Top Rated Plus (Top 3% on Upwork) Reliable, responsive, and detail-oriented Strong experience in high-volume eCommerce environments Focused on performance, not just activity Able to work independently and take full ownership 🚀 Let’s Work Together If you're looking for someone who can reduce support load, handle complex issues, and improve your overall customer experience, I’m ready to help. Send me a message, let’s discuss how I can support your business.

I am an IT engineer with over five years of experience in leading multinational companies in Dubai, Qatar, and Morocco, with a wide range of business segments. I have also managed international outsourced projects from the USA, the Netherlands, and Belgium. ✔️ I have a strong background in troubleshooting, system administration, and onboarding and off-boarding, including training sessions. ✔️ I have extensive experience working with Azure platforms, JIRA, Omnitracker, Salesforce, and OpsGenie. ✔️ I am proficient in managing chat, email support, and social media posts and replies in three languages: English, Arabic, and French. ✔️ I am adept at working with multiple CRM and IT software and can adapt to any business field. ✔️ If you require support outside of normal business hours, I can provide it. I am able to work in different time zones and can cover day and night shifts. If interested please DM me to schedule a short call.

Customer Service Specialist | Email & Chat Support Expert I'm Oualid Charif, a dedicated and friendly customer service professional with experience in providing fast and helpful support through email and chat. I focus on solving customer problems quickly, keeping them satisfied, and creating positive experiences. Key Strengths: •Experienced in handling a large number of customer messages using tools like Trengo. •Good at finding solutions and fixing issues in a calm and effective way. •Can adjust my communication style to match the brand and the customer’s tone. •Always focused on giving customers a smooth and pleasant experience. I enjoy improving how things work and being part of a team that puts customers first. I’m ready to go above and beyond to help your brand grow and succeed through excellent service.