Hire the Best Technical Support Specialists
in Morocco

Customer Experience Leader with 5+ years of bilingual support and team management experience across email, chat, social media, and CRM platforms. Skilled at coaching high-performing teams, optimizing processes, and resolving complex issues while maintaining KPIs and SLAs. Proven track record in leading frontline support for high-visibility campaigns, implementing SOPs, conducting quality audits, and improving customer satisfaction metrics. Fluent in English and French, with strong communication, problem-solving, and operational leadership skills. Passionate about building efficient teams and delivering exceptional customer experiences that drive brand loyalty and business growth.

Hi, my name is Ayoub. I'm a dedicated customer service and platform support professional with over 7 years of experience helping businesses take care of their clients and keep operations running smoothly. My main focus is on the customer service side of things, handling high-volume accounts, managing client relations, and resolving tough escalations. However, I also bring a strong technical background to the table. I’m highly proficient with CRM tools like Zendesk, Salesforce, HubSpot, and Zoho, and I am comfortable auditing platform data, troubleshooting system bugs, and working closely with technical teams. Because of this mix, I’m incredibly flexible. Whether you need a top-tier customer service representative to talk to your clients, a technical support specialist to solve software issues, or an account manager to handle billing and retention, I can step right in and deliver. Let's connect and see how I can help your team!

Hello, I'm Amine BENHOUSNI, a versatile professional with a strong background in tech support, customer service, and administrative management. I excel at problem-solving and have a passion for learning new systems and technologies quickly. With four years of experience in a high-stakes military environment, I've developed a reputation for being punctual, honest, and reliable. I don't take on a project unless I am confident I can deliver exceptional results. My skills include: Customer and Technical Support: Providing clear, patient, and effective assistance to resolve issues and ensure customer satisfaction. Data Management & Administrative Support: Expert-level proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Dynamics 365. Multilingual Communication: Fluent in English, Arabic, and French, with extensive experience in translation and content writing. I am committed to helping you achieve your goals with a proactive and professional approach. I look forward to the opportunity to contribute to your team.

Highly experienced in Client Engagement; i.e Tech Support & Tech Solutions; First Line Resolution & 2nd line support. Technical adviser with experience in Sales & Marketing & contract renewals. Great work experiences with known companies like Dell, SAS, DXC Technology & Econocom. Giving support in 4 different languages; namely: Dutch, Arabic, French & English.