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For most of my life, I have been a freelance contractor and technology Consultant, offering both products and services related to communications, networking, electronic security, computing, and other related IT fields, currently working towards getting certified in Data Analysis. I enjoy traveling and adventure sports such as climbing. I also enjoy building devices and machines as a hobby, so I consider myself an inventor. I have over 6 years of experience in Customer Service and Technical Support, mostly in the North American market. Throughout my career, I have built a set of soft skills to enhance my technical background, and I like to learn about new products and services to allow me to properly represent your business and help me provide the best possible support and experience to your customers. I started working as a technical support representative for Sitel, a global BPO company, providing bilingual customer service for world-class companies such as Cox Communications and Lexmark. After this amazing opportunity, I worked in a freelance great position as a remote Technical Support agent for a Canadian communications firm providing world-class technical assistance with products like 3CX, CPBX, MS-Teams, and others. My last experience was as a Hardware Subject Matter Specialist for Advantive, a SaaS offering B2B solutions in different industries such as retail and automotive. I am a fast, self-learner, autonomous, and responsible person, detail-oriented, and a creative team player, and I am certain that I can bring value to your organization, the teams collaborating across it, and a great experience to your users.

𝗥𝗲𝘃𝗲𝗿𝘀𝗲 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗲𝗿 | 𝗝𝗼𝗯 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝘁 | 𝗥𝗲𝘀𝘂𝗺𝗲 𝗧𝗮𝗶𝗹𝗼𝗿𝗶𝗻𝗴 | 𝗔𝗧𝗦 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝘁 𝗥𝗲𝘀𝘂𝗺𝗲 | 𝗝𝗼𝗯 𝗦𝗲𝗮𝗿𝗰𝗵 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 (𝗜𝗻𝗱𝗲𝗲𝗱, 𝗚𝗹𝗮𝘀𝘀𝗱𝗼𝗼𝗿, 𝗟𝗶𝗻𝗸𝗲𝗱𝗶𝗻) | 𝗔𝗽𝗽𝗹𝘆 𝗳𝗼𝗿 𝗝𝗼𝗯𝘀 𝐀𝐫𝐞 𝐲𝐨𝐮 𝐬𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐭𝐨 𝐬𝐞𝐚𝐫𝐜𝐡 𝐣𝐨𝐛𝐬, 𝐚𝐩𝐩𝐥𝐲 𝐭𝐨 𝐣𝐨𝐛𝐬, 𝐚𝐧𝐝 𝐥𝐚𝐧𝐝 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐬? The job market is competitive, and a generic approach won’t get you the results you need. That’s where I come in. As your 𝐉𝐨𝐛 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭, I handle the entire process for you—from searching for jobs that match your skills to crafting tailored applications that stand out to recruiters. My goal is simple: help you land more interviews and job offers by making your job search efficient, strategic, and stress-free. 🔍 𝐇𝐨𝐰 𝐈 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮 𝐒𝐮𝐜𝐜𝐞𝐞𝐝 𝐢𝐧 𝐘𝐨𝐮𝐫 𝐉𝐨𝐛 𝐒𝐞𝐚𝐫𝐜𝐡 When you work with me, you’re getting more than just someone to apply to jobs on your behalf. You’re partnering with a Job Application Virtual Assistant who understands the complexities of searching for jobs across various platforms and industries. I ensure each application is customized, targeted, and optimized to increase your chances of getting noticed by recruiters. Here’s what I take care of for you: ✅ Job Search Across Top Platforms like LinkedIn, Indeed, Glassdoor, FlexJobs, Dice, and more ✅ Personalized Job Applications tailored to your skills and career goals ✅ Compelling Resumes & CVs designed to pass ATS systems ✅ Real-Time Application Tracking to keep you updated every step of the way 🔹 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐳𝐞𝐝 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐨𝐫 𝐃𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬: - IT & Software Engineering - Finance & Accounting - Healthcare & Medical Fields - Marketing & Sales - Administrative Roles - Creative & Design Roles As a Job Application Assistant, I ensure that each job you apply to is aligned with your skills and experience, giving you the best possible chance of landing interviews. 📄 𝐂𝐮𝐬𝐭𝐨𝐦𝐢𝐳𝐞𝐝 𝐑𝐞𝐬𝐮𝐦𝐞𝐬 & 𝐂𝐨𝐯𝐞𝐫 𝐋𝐞𝐭𝐭𝐞𝐫𝐬 𝐓𝐡𝐚𝐭 𝐆𝐞𝐭 𝐘𝐨𝐮 𝐍𝐨𝐭𝐢𝐜𝐞𝐝 A standout resume is essential to search jobs effectively and secure interviews. I create personalized resumes that: 🔹 Highlight Your Strengths and match job descriptions 🔹 Pass ATS Systems to ensure your application gets seen 🔹 Look Professional with polished designs With a well-crafted resume, recruiters will take notice, improving your chances of getting shortlisted for jobs. 📊 𝐑𝐞𝐚𝐥-𝐓𝐢𝐦𝐞 𝐉𝐨𝐛 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠 𝐭𝐨 𝐊𝐞𝐞𝐩 𝐘𝐨𝐮 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐞𝐝 No more wondering about your application status. I provide efficient application tracking using Google Sheets, so you always know where you stand in your job search process. Each time I apply to jobs on your behalf, you’ll get real-time updates, ensuring full transparency and peace of mind. 𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞 𝐚𝐬 𝐘𝐨𝐮𝐫 𝐉𝐨𝐛 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭? Your job search isn’t just about submitting resumes. It’s about developing a strategy that gets results. As your Job Application Assistant, I provide: 🔹 Personalized Job Applications tailored to each role 🔹 Industry-Specific Expertise across multiple fields 🔹 Resume & CV Optimization to boost your chances of getting noticed 🔹 Real-Time Job Tracking to keep you informed I simplify the process, reduce the stress of job hunting, and increase your chances of landing interviews. 📩 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐋𝐚𝐧𝐝 𝐌𝐨𝐫𝐞 𝐈𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐬? 𝐋𝐞𝐭’𝐬 𝐆𝐞𝐭 𝐒𝐭𝐚𝐫𝐭𝐞𝐝! Message me today, and let’s make your job search strategic, efficient, and successful. Job Aid | Job Search Strategy | Reverse Recruiting | Job Portal | JobScore | Job Posting | Applicant Tracking Systems | Resume Writing | Cover Letter Writing | Cover Letter | Targeted Cover Letter | Career Coaching | IT Career Coaching | LinkedIn | LinkedIn Profile Optimization | LinkedIn Profile Headline & Summary | LinkedIn Profile Creation | LinkedIn Development | Company LinkedIn Profile | CV | CV/Resume Translation | Fortune 500 Company | Resume Screening | Job Description | Data Entry | Virtual Assistance | Microsoft Excel | Spreadsheet Skills | Recruiting | IT Recruiting | LinkedIn Recruiting | Internet Recruiting | Administrative Support | Executive Support | Keyword Research | Company Research | Email Communication | HR & Recruiting Software | Recruiting Process Consulting | Hiring Strategy | Outreach Strategy | Email Outreach | Bidding | Communications | Job Costing | Job Description Writing | Tech & IT | Candidate Sourcing | Candidate Interview Consulting | Candidate Interviewing | Candidate Management | Candidate Evaluation | Lead Generation | LinkedIn Lead Generation | Data Extraction | Data Mining | Mock Interview | Candidate Recommendation | Online Research | Indeed

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

I provide expert application support with over 9 years of experience in healthcare and enterprise IT environments. My focus is on delivering reliable first and second-line support for clinical applications and network infrastructure. I excel in diagnosing and resolving software and hardware issues, ensuring optimal system uptime. Proficient in Windows Server, Active Directory administration, and ITSM ticket handling, I bring a structured approach to technical challenges. My strong communication and problem-solving skills foster effective collaboration with both clinical and non-clinical teams. With a Master's in Advanced Computer Science and certifications including MS Power Plat Form, CompTIA A+, ITIL v4, and SAP, I am equipped to address complex IT needs. If you're seeking a skilled analyst ready to enhance your IT operations, let's discuss how I can support your project.

Hi, I'm Jan-jan Abelida, a skilled IT Analyst with 12 years of experience. I am excited to bring my expertise to the Upwork community and help businesses grow. My specialties include both Technical and Application support, and I have a proven track record of delivering high-quality work on time and on budget. I am detail-oriented and committed to providing excellent customer service. Some of my past projects include being a Level 2 IT Analyst in one of the biggest insurance companies in the US, and I am confident that my skills and experience make me a strong candidate for any project in IT. In addition to my technical skills, I am a clear communicator and a team player. I am always happy to collaborate with clients to ensure their project goals are met. Thank you for considering my profile, and I look forward to the opportunity to work with you.

Hi, I’m Davis. I have experience in data analysis, reporting, email support, and content moderation. My background includes working as a Reports Analyst, where I handled performance tracking, created operational reports, and supported multiple programs with structured data and reporting tasks. I also have experience in player and customer support within the gaming industry, providing email and chat support, resolving user issues, and maintaining service quality for global users. In addition, I’ve worked in Trust & Safety moderation, monitoring community activity, tracking sentiment and trends, and helping maintain safe online environments. I am highly proficient in Google Sheets and Airtable, and experienced with Jira and structured reporting workflows. I focus on accuracy, consistency, and clear communication in all tasks I handle.