The Best Helpdesk Specialists For Hire In Egypt

Check out Helpdesk Specialists in Egypt with the skills you need for your next job.

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$50 hourly
- 4.6/5
- (189 jobs)
I’m a skilled IT professional with 8+ years of experience in VoIP field and I have a Bachelor in Information Technology Skills 3CX (From Version 16-18 -20 ) old Elastix as well IP Phones (Grandstream, Yealink, Cisco, Polycom and more) FreePBX, Elastix Twilo, Flowroute, Nexmo ViciDial RingCentral CRM Support Amazon Connect Microsoft Teams GrandStream PBX Five9

Helpdesk
Call Center Management
FreePBX
VoIP Administration
WebRTC
Google Workspace Administration
Linux System Administration
System Administration
Customer Support
$12 hourly
- 5.0/5
- (3 jobs)
A customer care veteran with over 7 years of experience delivering exceptional support via phone, live chat, email and helpdesk to customers of great names such as Vodafone UK, AT&T, Expedia Canada, AlticeUSA, Walmart USA , and Officetree Corp.

Helpdesk
English
Problem Solving
Email Etiquette
Communication Etiquette
CRM Software
Online Chat Support
Spreadsheet Skills
Ticketing System
Technical Support
Customer Onboarding
Customer Experience
Customer Satisfaction
Customer Support
Microsoft Excel
$20 hourly
- 4.9/5
- (7 jobs)
With 12 years of extensive experience in managing and solving complex problems, I have a proven track record of building comprehensive domain management systems. , ensuring smooth and efficient operations. Proficient at identifying and addressing critical issues, I excel at implementing powerful solutions that enhance system performance and reliability. 📞Key Skills: *Microsoft Servers and Operating Systems: *Installation, configuration, and troubleshooting of Microsoft Windows Server environments. *In-depth knowledge of Windows Server roles and features. *Proficient in Windows OS troubleshooting and optimization. *Active Directory: *Design, deployment, and administration of Active Directory infrastructure. *Group Policy management and implementation. *User account management, permissions, and security settings. *System and Network Administration: *Comprehensive system monitoring and maintenance. *Network configuration, management, and troubleshooting. *Experience with DNS, DHCP, and TCP/IP networking. *Virtualization and Cloud Services: *Implementation and management of virtual environments (e.g., VMware, Hyper-V). *Experience with cloud services (e.g., Azure, AWS). *Security and Compliance: *Implementation of security best practices and policies. *Regular security audits and vulnerability assessments. *Backup and Disaster Recovery: *Development and management of backup strategies. *Implementation of disaster recovery plans.

Helpdesk
FortiGate Firewall
Administrative Support
Windows Server
Domain Migration
Incident Management
IT Infrastructure
LAN Administration
End User Technical Support
IT Service Management
Security Management
Hardware Troubleshooting
Technical Support
Windows Administration
System Administration
$60 hourly
- 5.0/5
- (3 jobs)
Do you need help with Computers, Networks, and reaching Massive to Infinite Audiences? Software Developer (Web/App/Mobile/Desktop) System Administrator (SysAdmin) Hi, my name is Mohamed Ali, I'm a System & Network Administrator Engineer. I've accumulated many experiences & knowledges over the years in this domain from (college, internships, freelance, projects & jobs). I'm always up for more, always aiming to gain more experiences. I'm also a Certified from Google at the field of IT Enginering (2023). I am located in Alexandria/Egypt time zone and speak English and Arabic fluently. 🌟 AREA OF EXPERTISE 🌟 ➡️Programming [python] ➡️Customer Service and Helpdesk. ➡️Image editing. ➡️Translation (English ⇔ Arabic) ➡️Internet Research 🌟APPLICATIONS AND TOOLS🌟 ➡️Visual Studio Code (Python - NodeJS) & Git Bash. ➡️Image editing and background remover (Snapseed. photoshop.) ➡️MS Office (Word, Excel, PowerPoint, OneDrive...) ➡️Zoom, Skype, Google Meeting, Telegram and WhatsApp 💻My Setup💻 ➡️ideapad 3 laptop 15.6-inch / 16-inch ➡️RAM 32Gb, SSD 1Tb ➡️720 HP camera ➡️GeForce RTX™ 3050Ti 4Gb ➡️Operating system: Windows 11 Pro ➡️Android smartphones 🌟Certifications🌟 CCNA - MCSA CompTIA Network+ CompTIA A+ Google IT Support Certificate. Can start working on a solution right away. 🕛 Available 24/7 🕛

Helpdesk
Microsoft Outlook
Git
Android Smartphone
Ticketing System
Information Security
Ethical Hacking
IT Support
Microsoft Windows
Network Software
Troubleshooting
Computer Science
$40 hourly
- 5.0/5
- (9 jobs)
Hello! I'm a seasoned Quality Assurance Director specializing in optimizing call center operations and creating exceptional customer journeys. With over 8 years of experience in management and customer service, coupled with a strong background in Software Engineering and Development, I bring a unique blend of skills to elevate your project. ⭐ Key Skills: ✅Communication Expertise: 🔹Proficient in English and Arabic. 🔹Excellent communicator, utilizing empathy, patience, and active listening to understand team and client needs. ✅Problem-Solving and Creativity: 🔹Driven by challenges, with a focus on creative and lateral thinking. 🔹Proven track record as an adept problem solver. ✅Industry Focus: 🔹Specialized in call center operations within various industries, including Telecommunication, Hospitality, Travel, Education, and Retail. ⭐ What Sets Me Apart: ✅Value-Driven Approach: 🔹Dedicated to helping you and your customers achieve maximum value. 🔹Ensuring a pleasant and memorable customer journey is my priority. ✅Effective Project Management: 🔹Apply solid business and project management principles for organized work and measurable results. 🔹Comfortable working in fast-paced environments. ✅Customer Satisfaction Guarantee: 🔹I guarantee customer satisfaction and success in every project. 🔹I believe that the word 'impossible' only applies to time travel. 🚀 I'd love to discuss your project in more detail. Feel free to schedule a quick 10-minute introduction call, and let's explore how I can contribute to the success of your call center operations and customer experiences.

Helpdesk
Sales
Virtual Assistance
Telemarketing
English
Arabic
Customer Onboarding
Property Management
Client Management
Team Management
Ecommerce Support
Project Management
Quality Control
Technical Support
Customer Service
$40 hourly
- 5.0/5
- (100 jobs)
As a Top Rated Plus Freelancer, I am one of the Top 3% Skilled Talented Freelancers on Upwork 100 Satisfied Customers on Upwork 5000 working hours on Upwork Customers from all over the globe. ✔ +15 years of working experience in the IT industry (IT Infrastructure). ✔ Proficient in MS products and a good understanding of (Office 365- Microsoft Azure-ConfigMgr (Current Branch)-Endpoint Manager (Intune)-Active directory-DNS-DHCP-Group Policies-Windows Server). ✔ Proficient in cloud migrations (Office365-Google Workspace) ✔ Good customer support skills and infrastructure project management skills. ✔ Good communicator and good team player as part of a global IT team and projects. ✔ IT Help Desk Services. ✔ Data Visualization Using Microsoft Power BI

Helpdesk
Microsoft Endpoint Manager
Cloud Computing
Microsoft SCCM
IT Management
Microsoft Active Directory
Windows Server
Microsoft Azure
$30 hourly
- 5.0/5
- (4 jobs)
Experienced pharmacovigilance specialist with 2 years of experience. Work on all types of pv documents and get approval on it ( RMP - PSUR/PBRER - ACO - DHPC - SAFETY NOTICE - ICSRs). Experienced in performing Literature Searching and managing databases. Excellent in using Mddrra coding and other computer skills specially Microsoft office programs.

Helpdesk
Multitasking
Communications
Issue Tracking System
Contract Negotiation
Google Search
Computer Skills
Problem Solving
Time Management
Coding Art
Database
Data Analysis
$5 hourly
- 5.0/5
- (2 jobs)
Hello everyone My name is Ahmed, and I'm a dedicated Software Tester (QA) professional with over 4 years of experience in manual testing and administrative support. I'm passionate about ensuring the quality and reliability of digital products and would love to contribute my skills to your project.

Helpdesk
ManageEngine ServiceDesk Plus
Office Administration
Data Collection
Software Testing
Bug Reports
Online Chat Support
IT Support
Network Administration
System Administration
Technical Support
Bug Tracking & Reports
Web Testing
Manual Testing
Functional Testing
$10 hourly
- 4.9/5
- (10 jobs)
Hi Everyone, I'm Mohamed Noureldin. I'm working for 2 companies, the first one as an implementation and project management Manager in Egypt, and the second one as an IT service desk supervisor in Canada. very good skills in Saas, have the ability to create a workflow based on the required goals. Have the ability to implement different systems (Fresh-desk / Zend Desk/ Freshchat / Odoo /chatbots .... etc) Expert in social media integrations (Facebook, WhatsApp, Instagram, Twitter, etc) with other automation systems to manage.

Helpdesk
API
Ticketing System
Chatbot
Zoho Desk
Freshworks CRM
Freshdesk
Automation
API Integration
$30 hourly
- 5.0/5
- (16 jobs)
-Windows Server(AD, Hyper-v, failover cluster,DNS,DHCP and AD migration) -Vmware vsphere (Vcenter implementation and management,P2V,V2V and ESXI updates and design) -Storage (Netapp,Unity,Power store,Power vault and truenas) -VEEAM Management and implementation -L2 Networking (TCP,VLAN,Switch upgrades,VLT and routing) -Firewalls (Sophos Xg and fortigate nating,application rules, web rules and VPN) - I can help work to my advantage and will try my best to get the task done. - I will help with whatever is needed to work up to what is expected of me - Self-motivated, hard worker - I am passionate about learning most of Technologies kinds

Helpdesk
Backup
Microsoft Hyper-V Server
IT Infrastructure
Veeam
Storage Area Network
Network Administration
VMWare
Windows Server
Microsoft Windows
System Administration
Linux
Firewall
Microsoft Active Directory
$5 hourly
- 5.0/5
- (3 jobs)
◾ Article Writing, Content Writing, Creative Writing, Historical Writing ◾ Proofreading, Rewriting & Paraphrase ◾ Audio transcription in different Arabic dialects ◾ Arabic voice-over/narrator ◾ Resume/CV, cover letters, & LinkedIn profile, etc. ◾ PDF Editable, Word, Excel, & PowerPoint and Convert files ◾ Customer Service / Technical support ◾ Remote support ( Phone -Mail - Chat ) ◾ Troubleshooting MY SKILLS... ✓ About 10 years experience in Customer support fields. ✓ Great attention to detail. ✓ Highly organized. ✓ Follow instructions and fast learner. ✓ Can identify problems and solutions. ✓ Reliable, flexible, dedicated, patient, and trustworthy. I guarantee to fulfill every task quickly and accurately by not only following guidelines but also by finding solutions whenever facing any problem to produce a successful result, keeping in mind your aims and goals. Next Step ✔ Contact me TODAY for high-quality services delivered within your deadline and budget. Best Regards, Ahmed

Helpdesk
Copywriting
Writing
Technical Writing
Network Engineering
Customer Support
Technical Support
Voice Recording
Voice-Over
DSL Troubleshooting
Proofreading
Audio Transcription
Arabic
$8 hourly
- 5.0/5
- (3 jobs)
Hello and welcome! I'm an enthusiastic and client-focused Customer Service Representative with a passion for helping businesses elevate their customer experience. With a proven track record of exceeding client expectations, I thrive on creating meaningful connections, solving problems creatively, and delivering seamless support to every customer. Why Choose Me? I bring exceptional communication skills, a love for technology, and a deep commitment to understanding customer needs. Whether it’s through live chat, email, or phone support, I believe in going the extra mile to make every interaction a positive one. My goal is to help your business not only resolve customer issues efficiently but also turn every interaction into a lasting relationship. Skills I’m Proud Of: Live Chat Mastery: Expert with Live Person and other leading chat platforms—delivering fast, clear, and friendly responses. Customer-Centric Approach: Empathy and active listening are at the heart of my support style, ensuring every client feels heard and valued. Tech-Savvy Troubleshooting: From mobile devices to software issues, I excel at problem-solving with precision and patience. Multi-tasking Wizard: Handling multiple conversations or tasks with grace and speed without losing track of what truly matters—the customer. Exceptional Communication: I pride myself on delivering professional, well-written responses with excellent grammar and friendly tone. Creative Problem Solver: No challenge is too big—I'm always ready to find innovative solutions to tricky issues. Organizational Ninja: Time management and organization are second nature to me, helping me stay on top of tasks and deadlines. Tech-Savvy: Proficient in MS Office, internet research, and other digital tools to streamline operations. Let’s Make Magic Happen: I’m passionate about working on new projects and embracing fresh challenges. My excitement for new opportunities translates into dedicated, high-quality work that not only meets but exceeds expectations. I would love to contribute my skills to your project, helping you achieve your business goals while delivering top-notch customer service. If you’re looking for someone who brings energy, enthusiasm, and expertise to every customer interaction—let’s connect! I’m ready to bring my best to your next project.

Helpdesk
CRM Software
Technical Support
Administrative Support
Troubleshooting
Email Automation
Product Knowledge
Customer Service
Team Management
Online Chat Support
Zendesk
Email Support
Phone Support
$18 hourly
- 5.0/5
- (1 job)
SUMMARY Technical Lead with more than 2 years experience with knowledge of operating systems, technology, Microsoft office 365 products, and ticketing system (ITSM Remedy). Customer Service agent with high level of communication skills and. Freelance Translator from German into Arabic and Arabic into German. If you are looking for hard worker, fast learner, and knowledge passionate, feel free to contact me.

Helpdesk
Arabic
Voice Recording
German
Customer Service
Training
Ticketing System
Microsoft Active Directory
Technical Support
Translation
Microsoft Office
$5 hourly
- 5.0/5
- (1 job)
About Me: I am a highly skilled IT professional with a strong background in technical support, service desk operations, and virtualization. Fluent in German, English, and Arabic, I offer a unique ability to communicate effectively across diverse linguistic landscapes. My commitment to exceptional customer service is demonstrated through my hands-on experience in resolving technical issues and providing top-notch support. I thrive in dynamic environments, ensuring client satisfaction through effective communication and problem-solving.

Helpdesk
Help System
Azure Blockchain Service
Microsoft Azure
German
Customer Service
Phone Communication
Technical Support
VMware vSphere
Tech & IT
$20 hourly
- 5.0/5
- (8 jobs)
I'm a senior customer service professional, with more than 12 years of working experience as a customer and technical support supervisor and manager. I am dependable and detail-oriented, I excel at completing projects within time and budget constraints. I am a highly motivated, confident and dedicated individual. ✅ Bilingual English and Arabic. ✅ 9 years of proven experience. ✅ 100% commitment to deadlines. ✅ Using most of the known software in the field, such as Intercom and zendesk. ✅ Communication on the go. ✅ Experience with urgent jobs. ✅ Willingness to sign NDAs. I'm Specialize at: ✓ Zendesk ✓ Intercom ✓ Zopim ✓ LiveChat ✓ Stripe ✓ Payrix ✓ Nuclino ✓ Slack ✓ Google business tools.

Helpdesk
Stripe
Slack
Product Knowledge
Customer Service
Customer Support
Email Communication
Intercom
Online Chat Support
English
Phone Support
$20 hourly
- 4.9/5
- (96 jobs)
“Experience is simply the name we give our mistakes.” Oscar Wilde The quality of her work, accuracy, speed and her flexibility is excellent. Excellent communication, reliable and conscientious freelancer. Committed, very responsible and a hard worker. "Some of my client reviews" Services I provide ● English / Arabic translation ● Arabic proofreading and Editing. ● English / Arabic transcription ● English / Arabic subtitling using Subtitle Edit & Aegisub plus I've studied subtitling QC material. ● Data entry & Extracting data With a quick look in my reviews, you'll notice that I've done many projects in each field and done it with perfection. I'm a full-time freelancer and always happy to answer your questions regarding my skills.

Helpdesk
English to Arabic Translation
Social Media Website
WooCommerce
Customer Service
Video Editing
DaVinci Resolve
Caption
Product Listings
Subtitles
Data Entry
Transcription Timestamping
Arabic
General Transcription
$15 hourly
- 0.0/5
- (1 job)
My Experience working on platforms:- -Windows Administrator -Linux Administrator -Hypervisors: VMware ,ESXI,V Sphere,Hyper V -Domain Controllers Microsoft Servers Primary and Additional -Windows Server Roles Installation and Configuration(Active Directory,DHCP,DNS,WSUS,GPO) -Network Subnetting -VICIbox/VICIdial Cluster Installation -RAID Configurations & Installation -Firewalls (Sophos & Fortigate)Routing ,Policy,Rules -NVR&DVR Configuration camera systems Installation and maintenance CCTV

Helpdesk
Operating Systems Development
Troubleshooting
CompTIA
Technical Support
Desktop & Laptop Support
Server & Virtualization Software
MySQL
Computer Skills
Email System
Computer Network
Local Area Network
System Installation & Upgrades
Server Virtualization
System Administration
$5 hourly
- 0.0/5
- (0 jobs)
i am competent IT specialist professional , Experience of working in the first & second line helping clients and resolve complex technical IT issues and data center issues . Possessing excellent client facing skills, natural problem solving and able to contribute in the development information technology department in any site.

Helpdesk
Computer Maintenance
Office 365
FortiGate Firewall
AWS Server Migration
Microsoft Azure Administration
Azure DevOps
Backup
Sophos Sophos UTM
PfSense
VMware ESX Server
Information Technology
Computer Network
System Administration
Microsoft Active Directory
Microsoft Azure
$27 hourly
- 0.0/5
- (1 job)
I am Yossuf, and I proudly lead a team of talented developers and designers at a company called Melon. Our team goes by the name "Team Melon," and we are enthusiastic freelancers specializing in a wide range of services in the online world. We excel in web development, graphic design, mobile app development, and Power BI services, along with crafting captivating company profiles and brand identities. With a wealth of experience and a commitment to delivering successful and creative projects, our professional approach centers on efficiently achieving our clients' goals with top-notch quality. Innovation and captivating design are at the core of our team's spirit as we strive to bring your ideas to life, leaving a lasting impact on your audience. Client satisfaction is of utmost importance to us, and we go the extra mile to provide you with the best solutions tailored to your unique requirements. If you seek a dedicated team of experts to help you realize your objectives and make your projects a triumph, look no further. We are confident that Team Melon is the ideal partner to unlock your success and set you apart from the rest. Welcome to the world of Melon, where innovation meets dedication and professionalism. Thank you for placing your trust in us. We are eager to collaborate with you and achieve your future accomplishments.

Helpdesk
SQL
Linux
Data Entry
Keyboarding
Transaction Data Entry
Content Writing
Technical Support
Typing
Flutter
React
Vue.js
Laravel
PHP
Golang
JavaScript
CSS
HTML
$5 hourly
- 0.0/5
- (0 jobs)
Youssef, 26, Egyptian. 6+ years of experience in various fields in Telecommunications, Client Services, Travel Consulting, IT Service Desk & Helpdesk. Technical Skills: Desktop support Customer support expert Microsoft Office Active Directory Windows Troubleshooting Non-Technical Skills: Attention to detail Communication. Flexibility Delivering Information Client Services Travel Planning

Helpdesk
In-App Support
Email Support
Desktop Support
Travel Planning
Computer
English
Arabic
Customer Support
Travel Advice
Microsoft Office
Microsoft Windows
$30 hourly
- 0.0/5
- (0 jobs)
Profile Flexable,Good Communicated, Knowledgeable and qualified Network Engineer skilled at installing, configuring, and maintaining Security Solutions for networks. I'm always looking to learn more when presented the Opportunity

Helpdesk
IT Support
Computer Network
Linux
Network Engineering
Computing & Networking
Microsoft Excel
Cisco Router
Cisco
Microsoft Word
System Security
Linux System Administration
Network Administration
Network Monitoring
Firewall
$5 hourly
- 0.0/5
- (0 jobs)
I work on designing and modifying logos and logos I work to solve Windows or network software and hardware problems

Helpdesk
Help Desk Technology International ServicePRO
Help System
Help Desk Software
Branding & Marketing
Branding
Logo Design
$12 hourly
- 0.0/5
- (0 jobs)
IT specialist with several years of experience in systems administration, and networking solutions. Proficient in troubleshooting hardware and software issues, implementing IT solutions, and optimizing performance across various platforms. Committed to keeping up learning and current with industry trends to enhance operational efficiency and support foundation goals.

Helpdesk
IT Procurement
IT Support
End User Technical Support
Tech & IT
$17 hourly
- 0.0/5
- (1 job)
Bio: IT Engineer and Admin Center Specialist Hello! I am an experienced IT Engineer and Admin Center Specialist with a passion for leveraging technology to drive efficiency and innovation. With a strong background in systems administration, network management, and technical support, I thrive in dynamic environments where problem-solving and collaboration are key.

Helpdesk
German to English Translation
German to Arabic Translation
ITIL
Remote IT Management
Customer Service
SQL
Microsoft Outlook
Microsoft Teams
Microsoft Active Directory
Network Administration
IT Asset Management
CRM Software
Network Engineering
$30 hourly
- 0.0/5
- (1 job)
With over 7 years of extensive experience as a Customer Service Representative, I have developed a robust skill set in handling customer inquiries, resolving issues, and providing exceptional service. My career has spanned multiple reputable companies, including Vodafone UK, Expedia Canada, Optimum, AT&T, Suddenlink, and OlympTrade. In each role, I have consistently demonstrated my ability to manage high volumes of customer interactions while maintaining a focus on delivering positive outcomes. My background includes proficiency in various customer service platforms and CRM systems, enabling me to efficiently address and resolve customer concerns. I excel in both verbal and written communication, ensuring clear and empathetic interactions with customers. My experience at leading global companies has equipped me with a deep understanding of diverse customer needs and the ability to adapt my approach to different markets and industries. I am committed to maintaining high standards of service and continually seek opportunities to improve customer satisfaction. My problem-solving skills, attention to detail, and dedication to customer care make me a valuable asset to any team. Whether addressing billing inquiries, technical support, or general customer questions, I strive to provide swift, effective, and courteous service.

Helpdesk
Oracle Siebel
Halo
Slack
Atlassian Confluence
Jira
CRM Software
CRM Automation
Writing
Computer Skills
Social Customer Service
Customer Support
Technical Support
English
Arabic
$10 hourly
- 0.0/5
- (0 jobs)
I believe that everyone is unique and you should approach each one individually. That leads me to try a lot to find my self a path that will suits me for the rest of my life. I'm an open-minded person with strong communication and creative-thinking skills. I like unconventional solutions which are different from the usual ones.

Helpdesk
Executive Support
Virtual Assistance
Administrative Support
Database
Office 365
Event Management
SEO Content
Email Communication
Accuracy Verification
Testing
IT Support
Data Entry
Email Support
$5 hourly
- 0.0/5
- (0 jobs)
Help Desk professionals offer technical support to individuals and corporations. Common duties listed on a Help Desk resume include taking phone calls, providing support via email, identifying computer problems, translating complex concepts into simple terminology, and tracking common customer difficulties. Based on our most successful example resumes, the ideal candidate should demonstrate computer systems expertise, troubleshooting skills, problem solving orientation, patience, customer service abilities, and teamwork. Most Help Desk employees hold a college degree in a computer related discipline.

Helpdesk
Cybersecurity Tool
Operating System
System Administration
Network Security
Network Design
Network Software
Troubleshooting
Communications
Problem Solving
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