Hire the Best Helpdesk Specialists
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I’m a Customer Service and Quality Specialist with experience supporting clients, solving problems, and ensuring service excellence. In my previous role, my responsibilities were divided between assisting customers directly and evaluating service quality within the team. On the customer side, I handled inquiries, managed bookings, and resolved post-service issues quickly and professionally, always making sure clients were satisfied. On the quality side, I audited team performance, monitored calls, and provided feedback to improve accuracy, efficiency, and consistency. This mix of responsibilities gave me a strong eye for detail while keeping a client-first mindset. ✅ What I bring: Skilled in multichannel support: calls, live chat, and email Strong problem-solving and communication skills Experience auditing, coaching, and maintaining service quality Reliable, adaptable, and client-focused approach I also worked as a Freelance English Instructor, which strengthened my ability to connect with people from different backgrounds and make communication simple and effective. If you’re looking for someone who can deliver outstanding customer support while ensuring top-quality service, I’d be glad to collaborate with you! Customer Experience, Customer Retention, Helpdesk Support, Ticket Management, CRM Tools, Service Quality, Auditing, Coaching, QA Reviews, Remote Support, Technical Support Customer Support Specialist, QA Specialist, Zendesk Expert, Shopify Support, eCommerce Customer Care, Customer Service, eCommerce Support, Zendesk, Shopify, Quality Assurance, Live Chat, Email Support ,Quality Evaluator , QA Auditing ,Call Monitoring ,Service Audits, Performance Audits, Agent Coaching, Feedback & Training ,Workflow Optimization ,Process Improvement ,SLA Tracking ,CSAT Analysis, Data-Driven QA,

Your support inbox is growing faster than your team can handle it. I build the systems that fix that, without hiring more people than you need. I've done this once at scale: joined a SaaS startup as the first support hire, cleared a 2,300-ticket backlog, and built the team to 13 agents with 88% CSAT and zero attrition over eight years, through a full acquisition by EverCommerce. I didn't just manage support. I built the infrastructure that made it run without me in the room. Here's what that looks like in practice: I train Intercom's Fin AI on your actual product so it handles repetitive queries and cuts your manual ticket volume significantly. I build the escalation pipeline between your support team and your developers, using Jira, Linear, or Asana, so bugs stop falling through the cracks. I set up the workflows around Stripe and PayPal that prevent refund disputes and fraud before they reach your inbox. And if you need to hire, I know how to find, onboard, and retain remote agents who actually stay. If your support operation feels held together with duct tape, that's the exact problem I've spent 14 years learning how to solve. I'm available across North American and European time zones. Let's talk about what's breaking down in your setup.

Iam a Customer Service/Technical Support specialist proficient in multilingual Tier 1 and Tier 2 assistance for diverse clients. Demonstrated excellence in Microsoft 365 troubleshooting, Google Workspace support, and Microsoft Intune / Entra ID / Azure consistently resolving 25-30 tickets daily while maintaining a user satisfaction rating above 95%. Skilled in AI prompt engineering and advanced technical tool utilization to optimize workflows in high-volume environments. Expert in problem-solving, ticket management, and multilingual communication (German, English, Arabic), delivering responsive and effective tech solutions. 💼 𝗞𝗲𝘆 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: - Troubleshooting PCs, Macs, and peripherals (printers, scanners, headsets) - Microsoft 365 support (Outlook, Teams, OneDrive) - Google Workspace troubleshooting including Gmail, Drive, Meet, and admin console support - Resetting passwords, account unlocks, and BitLocker key recovery - Support via ServiceNow with experience in Microsoft Intune, Active Directory, and Google Admin Console- End-to-end ticket management, including escalation when needed - AI prompt engineering including workflow optimization, knowledge base automation, and productivity improvement - Advanced use of AI tools including ChatGPT, Microsoft Copilot, and Eliza for technical support and business solutions Strengths and Skills: • Proficient in multilingual communication (German, English, Arabic) to support diverse clients. • Expertise in Microsoft 365 technical support (troubleshooting, advisory, and reactive solutions). • Strong problem-solving skills for complex IT issues with a customer-focused approach. • Quick response and resolution of technical challenges to ensure minimal downtime. - Consistently resolve 25–30 tickets per day - Maintained a 95%+ user satisfaction rating across all channels In my current role as a Service Desk Technician, I engage with a wide range of users — from startups to enterprise clients — and adapt to evolving tools and workflows with ease. My approach combines technical know-how with a people-first attitude, ensuring both speed and satisfaction in every interaction. I’m actively seeking a long-term, part-time opportunity to provide remote technical support and help businesses run smoothly. Let’s connect — I’d love to discuss how I can support your team.

Over 10 years of experience in Technical Support management working on CRM setup, automation, and building funnels and websites. Currently, my main focus is handling GoHighLevel setup and support. I have 12+ years’ of experience in Customer Relationship Management with Solid knowledge of client communication, negotiation and problem solving. I am a well-organized, self-motivated individual who can rapidly learn new tasks. Track record for consistently meeting goals and deliver high level of job performance. Proven ability to build strong customer/client relationship.

10+ Years. 100% Job Success. Zero guesswork. Senior QA Engineer trusted by international teams to deliver clean, reliable testing across web and mobile platforms. My job is simple: catch what others miss, and make sure your users never see a broken experience. I specialize in: • Manual & Functional Testing • Regression & Smoke Testing • Test Case Design & Execution • UI/UX, Cross-Browser & Compatibility Testing • Bug Reporting (clear steps, screenshots, reproducible scenarios) • Mobile Testing (iOS, Android) & Web Testing (Windows, macOS) 🛠 Tools I use daily: • Jira, Trello, TestLink • TeamViewer, Remote Desktop • Postman (for basic API testing) 💬 I communicate clearly with developers during daily stand-ups, ensuring fast fixes and smooth delivery. Agile/Scrum? I’m used to it. 🎯 I also bring 12+ years of IT Technical Support background: • Network Troubleshooting • System Maintenance • Hardware/Software Diagnostics • Remote Support & VPN ✅ When you hire me, you get: • Clean, professional bug reports • Test coverage that protects your reputation • A QA partner who takes ownership, not just tasks Let’s make your app bulletproof. Message me — I respond fast.

"Hello, I am an experienced IT administrator with expertise in Microsoft 365, Windows server administration, Azure Administration,Intune and more. With over 12 years of experience in IT administration and management, I have a proven track record of successfully managing complex projects and delivering high-quality results. Some of my key skills and experience include: Microsoft 365 Administration: Exchange, SharePoint, Teams, OneDrive, Microsoft 365 Defender Windows Server Administration: Active Directory, DNS, DHCP, Group Policy Microsoft Azure VM,WVD Administration, Azure Templates, and Backup Azure AD Management: Conditional Access, SSO, Multifactor Authentication Intune Management and Microsoft Endpoint Manager Firewalls, Antivirus, and Mail Gateways: Bitdefender, Barracuda, Webroot Backup Systems: Azure Backup, Datto, IDrive RMM Tools: Kaseya RMM, Logmein, Splashtop, ConnectWise, TeamViewer, AnyDesk, Autotask Ticketing Systems: Kaseya VSA, BMS, Rave, Autotask, ITarian, Atera, ConnectWise Manage Network Administration and Management: Firewalls, Access Points, Wireless APs, Printers, Scanners Hyper V and VMware ESXI administration I have worked on a variety of projects in the past, including working for multiple MSPs and cloud service providers. In my work, I prioritize clear communication and collaboration with my clients to ensure that we are always aligned on project goals and timelines. If you are looking for an experienced IT administrator who can help you manage your technology infrastructure and ensure that your systems are running smoothly, please don't hesitate to reach out. I look forward to working with you!"