Hire the Best Helpdesk Specialists
in the Philippines

Hi! I’m John Christian Agot, a dedicated Technical Support Specialist with over 10 years of experience helping users resolve IT issues efficiently and professionally. I’ve worked in both enterprise and remote settings, providing Level 1 and Level 2 support across multiple platforms, tools, and technologies. 🔧 I Can Help You With: Troubleshooting Windows, Mac, and Office 365 issues User account support (Active Directory, Entra ID, OKTA) Microsoft Intune device support and policy troubleshooting Email, VPN, printer, and network issue resolution Remote support via tools like TeamViewer, AnyDesk, and Zoom Ticket management using ServiceNow, Jira, or Freshdesk Application support, onboarding/offboarding, and device setup 📈 Why Clients Like Working With Me: Fast and friendly support with clear communication Detail-oriented and organized—even under pressure Able to work independently and follow SOPs Strong customer service mindset with a tech-savvy approach 🛠️ Certifications: Microsoft 365 Endpoint Administrator (MD-102) Microsoft Azure Administrator (AZ-103) Microsoft Azure Fundamentals (AZ-900) If you need someone to support your team or your users remotely—with patience, professionalism, and technical expertise—I’m here to help. Let’s keep your systems running and your users happy!

With over nine years of experience as a Virtual Assistant, I have developed strong expertise in customer service, sales, bookkeeping, and administrative support, making me confident in my ability to contribute effectively.

I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.

Experienced Service Desk Specialist for 11 years with a demonstrated history of working in the information technology and services industry. Dedicated service desk professional currently providing technical support in a 1000+ user environment. Skilled problem-solver and able to communicate with users at all levels of technical proficiency.

I help businesses reduce downtime, resolve issues faster, and keep teams productive with reliable IT support. I support law firms, background screening, and e-commerce businesses by resolving issues quickly and managing tickets efficiently. What I do: -Fix Windows, macOS, network, and software issues -Manage tickets (Zendesk, Gorgias, Freshdesk, Gmail) -Provide support via chat, email, and phone -Handle user access (Microsoft 365, Azure/Entra ID, Active Directory) -Remote support (ControlUp, Bomgar/BeyondTrust, TeamViewer, Google Remote Desktop) -Support VoIP (Zoom Phone, Cisco Jabber, Aircall, Zoiper) Experience: -Law firms (NetDocs, Aderant, EApro, iTimeKeep) -E-commerce (orders, tracking, refunds, fulfillment) -Background checks (employment and education) Why hire me: -Fast response and resolution -Strong ticket ownership -Clear communication -Reliable, even after hours Looking for a long-term role where I can keep your systems running smoothly. Message me if you need reliable IT or customer support.

I am Jonalyn, I am a Professional I.T. Helpdesk Technician, Application Support, and System Engineer with extensive customer and technical service experience who is enthusiastic about my work. I've worked with clients professionally from a variety of businesses for over 10 years. I am a dedicated, hard-working, fast learner, loyal, and a team player individual. I strive for a positive workplace but I can also work under pressure. -✅System Engineer -✅Technical Support -✅IT Helpdesk Technician II / MSP Helpdesk Support -✅Admin Support -✅Senior Analyst -✅System Support Analyst I -✅Customer Service -✅40 WPM with 99% accuracy I approach every assigned task as if it were my own, viewing each as an opportunity to acquire new experiences and a stepping stone toward achieving my goals. Simultaneously, I find satisfaction in assisting others on their journeys. Efficiency in multitasking is one of my strengths, and I prioritize time management to meet deadlines effectively. With 11 years of proven experience in roles such as Help Desk Technician and System Engineer, I am well-versed in various customer support capacities. My technical expertise extends to MS Office 365, Azure, Active Directory, VMs, O365 Administration, Servers (including file server, Server Migration, SQL, backup, Remote Desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, workstation setup, profile and account management, licensing, and more. I possess a solid understanding of computer systems, mobile devices, and other tech products. From basic to complex technical issues, I am adept at diagnosing and resolving problems. Ready to take on new challenges immediately, I am eager to discuss how my skills align with your needs. I look forward to the opportunity to speak with you further. Applications and Tools, websites I use: Jira Service Now Autotask Connectwise NinjaOne Aterra Kaseya Datto RMM VMware Goto Assist Salesforce Citrix Google Docs Microsoft Excel VoIP/Softphone - Avaya Microsoft Outlook Jabber Team Viewer Slack GoToAssist Global protect Cisco anyconnect Lotus Notes Bitdefender Sophos Microsoft Teams Cloudradial Threatlocker Webroot