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Hire the best Helpdesk Specialists in the Philippines

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  • $8 hourly
    • 5.0/5
    • (12 jobs)
    Dedicated and customer-oriented Technical Support Representative with more than 10 years of experience providing exceptional customer service and troubleshooting solutions for clients. Skilled in diagnosing technical issues, offering solutions, and ensuring a seamless customer experience. SKILLS: • Technical Support: Providing troubleshooting, diagnosing software issues and bug escalations. • Customer Service: Handling customer inquiries, providing timely resolutions, empathy-driven support. • Problem-Solving: Analyzing technical issues, offering creative solutions, managing escalations. • Software & Tools: Microsoft Office Suite, Google Workspace, CRM, etc. • Operating Systems: Windows (all versions) • Networking: Basic knowledge of LAN, routers, IP configurations. • Remote Assistance: Use of remote desktop tools (TeamViewer, AnyDesk). • Ticketing Systems: Zendesk, ServiceNow, • Communication: Strong written and verbal communication, active listening, customer rapport-building. • Product Knowledge: Ability to learn and relay detailed product information to customers.
    Featured Skill Helpdesk
    Facebook Ads Manager
    Troubleshooting
    Bug Reports
    Computer Skills
    Slack
    Microsoft Office
    Customer Service
    Telemarketing
    Technical Support
    Phone Support
    Zendesk
    Email Support
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    Providing your customers with World-Class customer service is my priority. I have worked with multiple campaigns with different scope of support. Over the years, I have handled sales, billings, retentions, order taking, escalations and technical support. Included in my skill set are handling Administrative Tasks and mastery of Zendesk and Shopify. Multitasking is not an issue and I can work under pressure with minimal supervision.
    Featured Skill Helpdesk
    Gorgias
    Customer Retention
    Customer Service
    Fraud Detection
    Communication Skills
    Stripe
    Technical Support
    Hubstaff Tasks
    Recharge
    Administrative Support
    Email Communication
    Phone Support
    Order Processing
    Zendesk
  • $20 hourly
    • 4.6/5
    • (18 jobs)
    I am a Microsoft 365 Certified, 3CX VOIP engineer and Google Cloud Admin. If you are looking for a solution for your IT environment, look no further! With more than 10 years of experience in the IT industry, I also handled different projects with different kinds of technology to implement. Office 365 Implementation 3CX Cloud PBX Implementation and SIP Trunkline Microsoft Azure & Google Cloud Platform Zoho CRM impelementation Server Hardware troubleshooting Windows & Mac PC troubleshooting Solarwinds/N-Able Remote Monitoring and Management (RMM) For startup companies, I will be happy to assist in providing and implementing the best solution for your company. Just shoot me a message and I will reply back to you.
    Featured Skill Helpdesk
    Customer Service
    Zoho CRM
    Ecommerce Website
    Shopify
    Elementor
    Zoho Platform
    Technical Support
    WordPress
    Wix
    3CX
    Google Cloud Platform
    Windows Server
    Office 365
  • $8 hourly
    • 5.0/5
    • (2 jobs)
    I work with passion in providing excellent customer service. I have 15 years of experience in the BPO-IT outsourcing industry. I started as an Agent made it as a Subject Matter Expert and an Incident Management Analyst. With all the years of experience, I learned proper customer engagement that will always result in a quality resolution to each customer's concern. This has been my weapon in making difficult customers to very satisfied ones. If I look like the best candidate for you, do not hesitate to reach out, and let's work together.
    Featured Skill Helpdesk
    Technical Support
    Customer Service
    Phone Communication
    Microsoft Excel
    Data Entry
    Virtual Assistance
    Customer Satisfaction
    Email Support
    English
    Online Chat Support
  • $16 hourly
    • 4.9/5
    • (5 jobs)
    Good day So to provide my detailed background: -Previous Account Manager of MyGeekCrew. -Previous Sub-Supervisor under Norton Virus Removal Team. -Previous Supervisor and Manager of Saas Service FlowTrack.co -Previous CEO of MyGeekTeamsWork mygeekteamswork.com with 3CX VOIP setup and Computer Repair Services -Previously Supervising for SaaS Service and Technical Support Specialist as Senior Engineer at Cyberco.com -Currently Working and monitoring for Managed Service Provider at Far Out Solutions -Comfortable with Call, Chat, and Email Support regards to Customer or Technical Support Representative line of work including sales and experience with different scenarios. -My Technical background is broad and quite flexible in terms of the never-ending evolution of technology for support tools, RMM and Ticketing Systems, Office 365, AD, DC, AAD, Networks like Omada, Meraki, Ubiquiti, Unify including Datto Networks, Security like Trend Micro, Webroot, Vade Security, DUO Authentication and a lot more. -Website Development/Creation/Design -Scope of work focuses on IT related I can assure a higher rate of resolution. -In terms of the given tools provided for being tech-savvy, I can guarantee you got the experts. -In terms of remote access with a customer's device, it is basic stuff for me. -I am not just technical support but also great when it comes to sales - I am also knowledgeable about Windows issues like OS, Drivers, and other software issues. -Hand-to-hand troubleshooting in terms of hardware devices like modems, printers, etc. -I’ve been under Norton for two years being a Technical Support over the phone; after that, I continued going freelance under many platforms. Some of my friends recommended Upwork because it provides a long duration of contracts. I hope you will consider me as part of your company. -I got a lot of experience already being an Account Manager, Supervisor, Technical Support, and Customer Support and Services I can make sure that we can grow together. I also have a free trick under my sleeves. Just let me know the time for a call interview Thank you, Talk to you later
    Featured Skill Helpdesk
    Symantec Norton AntiVirus
    Virus Removal
    Symantec Security Software
    Customer Service
    System Configuration
    Hardware Troubleshooting
    Troubleshooting
    End User Technical Support
    Customer Support
    Microsoft Windows
    Online Chat Support
    Phone Support
    Technical Support
  • $8 hourly
    • 5.0/5
    • (21 jobs)
    Hey there!! Nice to meet you, and thanks for stopping by. I am a passionate, hardworking, and adaptable individual who does his best in every task. 4 years of experience in Technical Support 1 year of experience using Jasper AI for Content Writing Things I am familiar with: Content Writing and SEO -Jasper (Conversion AI)| Surfer SEO | Grammarly | Copyscape - Google Search Console | AHREFS | Google Business Profile / META - Content Writing | Article Writing | Product Description | Landing Pages | Copy Writing - Asana | Slack | Trello | ZenDesk | GroooveHQ IT - Ubuntu Operating System | Linux Operating System | Microsoft Operating System - Data Recovery | Teamviewer | Anydesk | VNC | Remote Desktop Connection - Ticketing System, Basic Troubleshooting Cheers, Prince "Consider it Done"
    Featured Skill Helpdesk
    Google Analytics 4
    Article Writing
    Copywriting
    Network Monitoring
    WordPress
    Content Management
    Technical Support
    Content Editing
    Network Administration
    Ahrefs
    SEO Keyword Research
    SEO Setup & Configuration
  • $8 hourly
    • 5.0/5
    • (3 jobs)
    Hello! I am Realyn, a strong-willed woman, and I will in no way let an excellent opportunity pass me. I have over five years of professional experience as a Customer Service Specialist in the BPO Industry. My years of experience taught me many things and helped me grow professionally in this industry. I am a person who adapts well to where I am working. I am also a star in administrative tasks with experience in Google App and Microsoft Office software, particularly for a calendar, contact, and meeting management. I am a problem-solver who is open to asking for help and collaborating with team members to overcome challenges. I am also proficient in generating leads through different platforms and competent at appointment setting through Email Campaigns and Social Media Reach Out. Thank you for viewing my profile. Know that I am also willing to be trained, for I truly want to better myself and to aim for your business to be successful because your success is mine as well.
    Featured Skill Helpdesk
    Lead Generation
    Technical Support
    Intuit QuickBooks
    Customer Support
    Administrative Support
    Data Entry
    Business Writing
    Marketing
    Customer Service
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    10+ years of experience with chat and email technical or customer support proves that I can be an efficient and reliable worker. I definitely can say that I could be an asset to the company because I am confident that I can offer a hundred percent of my skills! I am super sure that I can exceed your expectations! Tools I've used: Intercom Zendesk Helpscout Shopify Jira Monday.com Salesforce
    Featured Skill Helpdesk
    Zendesk
    Customer Service
    App Store
    Troubleshooting
    Ecommerce
    Shopify
    Technical Support
    Customer Support
    SaaS
    Intercom
    Online Chat Support
    Email Support
  • $8 hourly
    • 5.0/5
    • (3 jobs)
    Drowning in community management tasks? I'm your lifeline! Specialized in building engaged crypto communities and managing social media presence across Discord, Twitter/X, and other platforms. I've helped projects increase member engagement, streamline communications, and create compelling content that resonates with Web3 audiences. How I Can Add Value to Your Business: Proven Crypto & Discord Experience: 💎 Cryptocurrency Community Management • Managed communications for a crypto project with 510+ hours of dedicated service • Created engagement strategies for trading communities on Discord, Twitter/X, and StockTwits • Developed and distributed targeted content for crypto audiences • Facilitated community interaction and member growth for blockchain projects 💎 Discord & Content Creation • Built and moderated Discord servers for crypto and trading communities • Produced high-quality Discord live streams and video recordings • Implemented systems for effective audience engagement • Created technical content optimized for crypto and trading communities 💎 Social Media Expertise • Managed multiple social platforms, including Twitter/X and specialized financial communities • Created content distribution strategies across platforms • Monitored engagement metrics to improve community growth • Connected projects with their target audiences through strategic content 💎 Additional Skills & Services • Video and audio recording for community content • Graphic design for crypto and trading communities • Customer support for community members • Administrative assistance 💎 Technical Tools & AI Expertise I leverage advanced AI tools to enhance productivity and deliver superior results: • Research & Content Creation: Use ChatGPT, Claude, and Perplexity AI to research industry trends, generate content ideas, and create accurate, engaging posts • Quality Assurance: Employ AI tools to ensure grammatically perfect communications and fact- checked information • Content Enhancement: Utilize AI to optimize messaging, improve readability, and tailor content to specific community segments • Workflow Efficiency: Integrate AI into daily workflows to increase productivity while maintaining a human touch Additional technical proficiencies include Discord management, streaming software, Adobe Suite, Google Workspace, and social media management platforms. If your team needs a dedicated professional who delivers results, I'm ready to help. Hire me! I am available to collaborate with your team for up to 8 hours a day, 40 hours a week, and full-time. Let's connect!
    Featured Skill Helpdesk
    Asana
    Zendesk
    Customer Service
    Adobe Premiere Pro
    Video Editing
    Project Management
    Data Entry
    Social Media Management
    Canva
    Virtual Assistance
    Community Management
    Customer Support
    Discord
    Online Chat Support
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Background: ☑️ Bachelor of Science in Information Technology (Major in Journalism) holder from the Manila Times College ☑️ Basic & Advanced HTML ☑️ Experienced Photoshop, CapCut, Canva, AI experienced editing ☑️ Experienced in Help Desk Customer service (Voice or Non-Voice) ☑️ Experienced Video and Photo Editor ☑️ Photographer and Videographer (Restaurants/ Cafes) ☑️ Content Manager and Creator (Travel contents, Events and etc.) ☑️ 11 Years as a Government Employee in the Philippines (Municipality of Cainta) ☑️ Experienced Supplies and Equipments and Heavy Equipments Tracking and inspection Work Experience in UPWORK ☑️ Sales Manager in Curemed RX Pharmacy (New York based pharmacy) ☑️ Customer Service Relation task in Curemed RX Pharmacy (New York based pharmacy) ☑️ Video and Photo Editor for Risepreneur Podcast Work Experience in Philippines ☑️ 11 Years Government Employee (Municipality of Cainta) ☑️ Property Plant and Equipment Management (Municipality of Cainta) ☑️ Property Custodian (Municipality of Cainta) ☑️ Warehouse Manager (Municipality of Cainta) ☑️ Supply Manager (Municipality of Cainta) ☑️ Information System Analyst (Municipality of Cainta) ☑️ Photo and Video Editor (Asian and Western Restaurants , Cafes in Philippines) ☑️ Content Manager and Creator (Asian and Western Restaurants , Cafes in Philippines)
    Featured Skill Helpdesk
    Virtual Assistance
    Microsoft Word
    Data Mining
    C++
    JavaScript
    PHP Script
    HTML
    VB.NET
    Videography
    Video Editing
    Photo Editing
    Editing & Proofreading
    Microsoft Excel
  • $25 hourly
    • 4.9/5
    • (88 jobs)
    Are you ready to take your business to the NEXT LEVEL? I know it's not easy being an entrepreneur, I can HELP you out! Let me help FREE up some of your TIME, so you can use it on other IMPORTANT things. Sounds like a PLAN? Contact me to outsource some of your tasks! Why HIRE me? ✭ Over 15k+ Upwork Hours ✭ 5-star rated Freelancer ✭ Consistent 100% Job Success ✭ Over 13 years of experience working as Independent Contractor ✭ Over 13 years doing Virtual Assistant & Project Management tasks ✭ 70+ successful all-time jobs and counting! ✭ Acquired comprehensive experience on digital marketing & course launches SOME of the platforms and tools I know: ✭ Kajabi ✭ FG Funnels ✭ GoHighLevel ✭ LeadPages ✭ ConvertKit ✭ GSuite ✭ WordPress ✭ Shopify ✭ Trello ✭ Canva ✭ HelpScout ✭ Buffer ✭ HootSuite ✭ MailChimp
    Featured Skill Helpdesk
    Social Media Marketing
    Customer Support
    Brand Management
    English
    Customer Service
    Email Marketing
    Internet Marketing
    WordPress
    Email Communication
    Digital Marketing
    Data Entry
  • $19 hourly
    • 4.8/5
    • (35 jobs)
    Jobs/projects that I can do for you: - complex Excel reports (macros and pivot tables) - web design (Dreamweaver, HTML, CSS) - graphics (Photoshop CS3, Illustrator CS6) - email marketing (ConstantContact, Robly and MailChimp) - technical support (non-voice) - system administration (Windows AD environment) - managing a team of IT support agents - establish processes Technology that I am highly proficient in: - ConnectWise (config and admin) - CarbonBlack (config and admin) - Google Workspace (config and admin) - FreshService / FreshDesk (config and admin) - Adobe Photoshop / Illustrator / Dreamweaver - LDAP using Apache - Wordpress, CSS and HTML - Windows Server (2003 and up) - Windows OS (98 and up) - MS Office (advanced proficiency in Excel) - PBX VOIP (Digium Switchvox and inContact) - Sabre Red Workspace - ConstantContact, Robly and MailChimp I am a technical person who maintains an excellent work ethic with clients regardless of the setting, may it be within or outside Upwork. I set expectations on what I believe I can achieve in the timeframe given and what I cannot. I like learning new things, keeping an organized environment and I work best when under pressure. I have a varied skill set. I've managed the Systems team for a BPO for over 10 years. The job entails ensuring the smooth flow of the network operations of the company which includes email, VOIP and other servers as well as the management of the rest of members of the Systems team. When I am not managing the team, I am a graphic artist and web designer, proficient in SEO which is very critical in web marketing. My knowledge in graphics design started 13 years ago with Adobe Photoshop. I have designed logos, banners and invitations for various clients over the years. I have the same number of years of experience with web design, from using only notepad down to using Dreamweaver CS5. I usually incorporate Java along with some PHP and CSS to exceed the expectations of the clients. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My experience with technical support includes more than 4 years as a software/hardware level 3 support (phone and email) for a well known computer manufacturer. I am a Dell Certified System Expert for over 5 years. I have more than 5 years of experience as a systems and network administrator for one of the most well-known online travel agency in the US.
    Featured Skill Helpdesk
    Customer Service
    inContact
    Microsoft Excel
    Email Marketing
    Sabre
    Email Communication
    Adobe Photoshop
    Customer Support
    Call Center Management
  • $5 hourly
    • 5.0/5
    • (18 jobs)
    🎖️11 years of experience in the Customer Service Industry. 🎖️7 years of supervisory/ team management experience 🎖️2 years as a Virtual Assistant 🎖️TOP RATED PLUS with 2,000+ total hours 🎖️100% Job Success Score ------------------------------------------ 👨‍💻 Accounts/Clients I've worked with: 🛒 E-commerce, 🏥 Medical Insurance, 🛰️ Internet Service Providers, 📲 Mobile Operating Software, 🍽️ Restaurant Reservations, 🏨 Hotel Management, 🎮 Gaming, ☁️ Cloud Computing, 📰 Media Monitoring, 🚗 Transportation, 🚚 Logistics, 💹 Marketing, 🏷️ Auction & Dropshipping, 🧑‍🏫 Learning & Development, 🔎Appointment Setting ------------------------------------------ 🏆 Here are my skills: 📚 Oral and Written Communication Skills 📚 Client Management Skills 📚 Organizational and Administrative Skills 📚 Technical and Research Skills 📚 Customer Service (Live Chat and Email Support) 📚 Data Entry, Transcription, and Translation 📚 Google Spreadsheet and Microsoft Excel (custom formulas, pivot table, data validation, dashboard creation, VLOOKUP, etc.) 📚 Google Ads Search 📚 Quality & Training 📚 Calendar, Email, and Flights Management 📚 Social Media Management, Leads Generation & Outreach 📚 Project Innovation and Project Management 📚 KPI, IDP creation, SMART planning, SWOT analysis 📚 Reports, Dashboards, and Analytics 📚 Workforce Management, Scheduling, and Forecasting 📚 User moderation 📚 Leadership Skills 📚 Basic Photo/Video Editing 📚 Typing speed of 90-100 wpm ------------------------------------------ 🛠️ Other CRMs/Apps/Software I have experienced using: ⭐️ Microsoft Office (Excel, Word, Powerpoint) ⭐️ Google Workspace ⭐️ Project Management Tools (Asana, Todoist, Trello, Monday.com, etc) ⭐️ Messaging/Communication Apps (Slack, Skype, Zoom, Twist) ⭐️ CRM (Zendesk, Salesforce, Cisco, Avaya, Citrix, Freshdesk, Intercom, HighLevel) ⭐️ Cold Email Software (Mailchimp and Instantly) ⭐️ Social Media Management Tools (iMovie, Windows Movie Maker, Canva, PhotoGrid, YT Studio Maker, Meta Business Suite, Loom) ⭐️ Learning Management Systems (Google Classroom, Kajabi, Lessonly) ⭐️ ChatGPT ⭐️ Samsara ⭐️ Moodle ⭐️ Tableau ⭐️ Looker ⭐️Alibaba and Aliexpress ⭐️ Shopify ------------------------------------------ Please feel free to message me to discuss whether my qualifications and experience align with what you're seeking. I’m excited to work with you soon! 🤝
    Featured Skill Helpdesk
    Project Management
    Administrative Support
    Customer Service
    Lead Generation
    Email Support
    Online Research
    Customer Support
    Clerical Skills
    Online Chat Support
    Executive Support
    Shopify
    Ecommerce
    Virtual Assistance
    Data Entry
  • $10 hourly
    • 5.0/5
    • (6 jobs)
    Experienced and knowledgeable in Information Technology. Professional seeking to contribute training and acquired skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
    Featured Skill Helpdesk
    Data Entry
    Technical Support
    Data Analysis
    Customer Support
    Autodesk
    Order Processing
    Online Chat Support
    Email Support
    Zendesk
  • $10 hourly
    • 5.0/5
    • (64 jobs)
    I have been immersed in the world of online work since 2012, serving as a Virtual Assistant for various companies spanning across the globe - from startups to large-scale corporations located in places such as the United Kingdom, Australia, South Africa, and the United States. My expertise lies in managing E-Commerce platforms, specifically Amazon and Shopify. I assist online business owners in amplifying their accounts, which include different models such as dropshipping, Print-on-Demand (POD), Fulfillment by Amazon (FBA), and Fulfillment by Merchant (FBM). Beyond just managing, I handle the crucial aspects of the online store operation, taking care of everything from order processing, billing, and shipment, to communication with suppliers, customer service, and backend management. My ultimate goal is to provide robust business support through my organizational skills and strategic mindset, helping you achieve a level of success that allows you to enjoy a vacation, confident in the knowledge that your business continues to operate smoothly and generate revenue in your absence.
    Featured Skill Helpdesk
    Virtual Assistance
    Email Communication
    Google Docs
    Customer Service
    Amazon FBA
    Shopify
    Administrative Support
    Spreadsheet Software
    Inventory Management
    Zendesk
  • $18 hourly
    • 5.0/5
    • (24 jobs)
    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.
    Featured Skill Helpdesk
    Phone Communication
    Supervision
    Mac OS App Development
    Customer Support
    McAfee VirusScan
    Live Chat Software
    Technical Support
    Email Support
    Phone Support
  • $15 hourly
    • 5.0/5
    • (30 jobs)
    I have 10 years of extensive experience as a Customer Service Representative. Due to my enthusiasm and commitment in Customer Services career, I have the ability to become a central member of your team. I am a team player, energetic, I have a great command of the English Language. I'm very friendly and love to juggle multiple tasks. I love learning new things and very flexible. I always provide excellent Customer Satisfaction and would go extra mile to get the job done.
    Featured Skill Helpdesk
    Technical Support
    Email Communication
    Ticketing System
    Supervision
    Customer Support
    Voice Acting
    Administrative Support
    Customer Service
    Order Tracking
    Online Chat Support
    Phone Support
  • $10 hourly
    • 4.9/5
    • (59 jobs)
    I'm a highly dependable Top-Rated Virtual Assistant with more than 5 years of experience in Admin Support (Transcriptions, Lead Generation, Internet Research, Technical Support, Data Entry, etc.), Customer Service (Inbound & Outbound Calls), Influencer Marketing (TikTok, Instagram, Facebook) and in Online Store Management (Amazon, eBay, Shopify, Houzz, BigCommerce, WordPress - eCommerce). I'm also a fast learner with excellent communication skills and strong attention to details. Client satisfaction and quality work are my top priorities. Please have a look at my profile for more reference and examples of my work.
    Featured Skill Helpdesk
    eBay Listing
    Light Project Management
    Data Entry
    Instagram
    Product Description
    Executive Support
    Phone Communication
    SEO Writing
    Real Estate Appraisal
    Customer Support
    Email Communication
  • $15 hourly
    • 5.0/5
    • (3 jobs)
    Experience in I.T. Help desk and Technical Support for Desktop and Laptop computers. Knowledgeable in MS Office Suite and Email setup. Good Verbal and Written communication Skills. Experience in Team Handling and support.
    Featured Skill Helpdesk
    Administrative Support
    Customer Support
    Microsoft Outlook
    Customer Service
    Desktop Support
    Computer Skills
    Communications
    Writing
    Technical Support
  • $15 hourly
    • 5.0/5
    • (5 jobs)
    I've worked in the BPO industry as a Customer Service Representative since 2006. First as Card Customer Service for a year, then with HSBC Mastercard Canada the following year. I've also worked with the Collections Department for Barclay Card U.S. In 2010 I decided to work for a Travel Account where I worked for AMEX Travel until I was promoted to Quality Associate. I started freelancing in 2014 after giving birth to my second child. There is a saying that "No office perks can beat the benefits of working from home" and for that, I was able to take care of our home, and my family and at the same time help my husband earn and provide for our family. I worked as an Admin Assistant / Phone support for C.W. Sparks Property Management a Real Estate Company from Aug 2014 until July 2021. While working for C.W. Sparks, I gained knowledge in using DocuSign and Google Workspace. Then from May 2021 to July 2024 as an Appointment Setter / Customer Contact for CallDrip's Car dealerships. Here we use Zoho CRM. I have a great work ethic and normally work for long-term contracts. I am a very trustworthy person and can work without supervision. I am looking for a long-term job where I can grow with the company. I am a detail-oriented and well-organized person and I love talking to people. I provide excellent customer service and customer satisfaction is a must for me.
    Featured Skill Helpdesk
    Intuit QuickBooks
    Magento
    Customer Support
    ChatGPT
    Appointment Setting
    Google Workspace
    Canva
    Zoho CRM
    Dropbox
    DocuSign
    Time Management
    Customer Satisfaction
    Administrative Support
    English
  • $15 hourly
    • 5.0/5
    • (4 jobs)
    Hello 🙂 I am a Marketing & Business Development Representative who specializes in cold calling, email marketing, contact acquisition, researcher, data entry and lead generation. Also have an experience as a customer service and technical support. One of the reason you should hire me is because I have more than 10 years of experience in working with international companies. I am an expert when it comes to providing both Technical and Customer Support. I also worked as a Marketing Operation Specialist, Business Development Representative and Service Desk Analyst. I have basic knowledge in handling Google Ads for the business. If you are looking for someone to be a part of your company, I can assure you that I am one of the best person you can hire! 🙂 Below are some of the things I'm good at: -Customer Support(inbound/outbound/chat support, escalation and more) -Technical Support(inbound/outbound/chat support, escalations and high priority tickets, account admin task and more) -Online Marketing (google ads and google business) -Lead Generation/Researcher/Data Entry (contacts acquisitions, contacts hygiene, account creation, salesforce account reports management and more) -Cold Caller/Email Marketer Tools I am proficient with: -Google Tools and Office -Microsoft Office -Canva -Zoom Info -LinkedIn Sales Navigator -Apollo -GovNavi -Tech Target -ServiceNow -Salesforce -GoogleAds -Mainframe -DaaS -Active Directory -VMWare -Pipedrive Please feel free to send me a message to invite me to a video call! Cheers, Mojee 🙂
    Featured Skill Helpdesk
    Amazon Private Label
    Lead Generation
    Data Entry
    Customer Support
    Google Docs
    Salesforce CRM
    Technical Support
    Google Ads
    ServiceNow
  • $25 hourly
    • 5.0/5
    • (11 jobs)
    Do you believe that a successful business lies in the quality and efficiency of its operations? Because I do. I believe that it's not solely based on how good your product is, but also how good and effective you build your brand by establishing a world-class customer experience. Whether your business deals with physical products, services offered or software platforms -- I would love to help you. I empower businesses like yours the best way I know how -- by helping you create exceptional operations that provide the best customer experience in your line of business. Whether this is technical support, onboarding, customer success, or even internal support teams. You may just be starting up or you already have teams in place but feel that it could be a lot better -- I can help you! We can work together by identifying issues, roadblocks, and goals you want to achieve for your business and develop processes and initiatives to address them. I have over 17yrs experience managing operations both in a corporate and online remote setting. I have managed different customer and non-customer-facing teams with unique functions that play a critical role in the customer journey. I've worked in industries that deal with Hardware, Internet Marketing, SaaS, etc. As long as it deals with people, I've helped businesses from small-scale start-ups to medium-size enterprises in establishing and improving their operations by promoting efficiency, identifying OKRs, creating processes and initiatives geared towards improving the customer journey. If you feel I'm the perfect fit for what you're looking for and If my skills and experience pique your interest so far, send me a message here in Upwork so we can have a chat :) Kolbe A Result 8-3-5-4 (Specify, Adapt, Modify, Restore) Cheers, Jonathan Garcia “Good customer service costs less than bad customer service”
    Featured Skill Helpdesk
    Product Knowledge
    Ticketing System
    Business Process Management
    Customer Support
    SaaS
    Communications
    Customer Service
    Administrative Support
    Customer Relationship Management
    Technical Support
    Email Communication
    Zendesk
    English
    Online Chat Support
  • $5 hourly
    • 5.0/5
    • (8 jobs)
    I have five years experience in Customer Support and Order Fulfillment in several ecommerce businesses. With this experience, I am able to handle customer inquiries, complaints, refunds and replacements. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. I believe I have an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. I am Seeking opportunities to enhance my skills and abilities for the company's benefit and for my personal growth.
    Featured Skill Helpdesk
    Gorgias
    Shopify
    Email Communication
    Administrative Support
    Customer Service
    Customer Support
    Dropshipping
    Online Chat Support
    HubSpot
    Email Support
    Order Processing
  • $15 hourly
    • 4.6/5
    • (11 jobs)
    9+ years of experience as Remote Desktop support for several MSP in the USA, Canada, UK and Australia that provides technical and helpdesk support for both Mac and Windows in consumer and business clients - Microsoft Certified IT Professional - Microsoft 365 Certified Fundamentals With experiences from these platforms - Operating Systems: Windows 7/8/10/11 and Mac OSx | Windows Servers - Microsoft Office 365 Administration (Exchange Online | SharePoint | DNS| PowerShell | OneDrive | Teams, Migration) - Okta administration: provisioning and de-provisioning of end-users, the assigning of apps, the resetting of passwords, and the overall end-user experience. - Microsoft Windows Server System administration skills, including knowledge in Active Directory Configuration and Management. - Troubleshooting different IT-related problems from standard and line of business applications. Devices and computers, Exchange, Virus Removal, Windows updates, Networking, Printers, Scanners, and Remote Desktop Services. - Remote Monitoring and Management: ConnectWise, Ninja RMM, Syncro,Addigy, Barracuda, LabTech, Solarwinds, Kaseya BMS, Kaseya VSA, Continuum, Autotask, and Sycnromsp - Remote support tools : GotoMeeting | ScreenConnect | LogMeIn | TeamViewer| LabVNC | Kaseya, join.me, bomgar, Splastop, Barracuda - Storage: OneDrive, Google, Box, Drobbox - Antivirus : Webroot, Sophos, Avast etc. - CRM: Salesforce, Zendesk, Freshdesk, Zoho Crm - IT Documentation: IT Glue, Confluence, DocuWiki, and Autotask - Voip: RingCentral, 3cx, Bria, Oitvoip -Other tools: Duo, Auvik, BrightGauge, Deep Instinct, Huntress Labs, Okta - Great communication skills, both verbal and written in English and French(Native)
    Featured Skill Helpdesk
    ITIL
    Technical Support
    Microsoft SharePoint Administration
    Salesforce
    Problem Solving
    Customer Support
    End User Technical Support
    Troubleshooting
    OKTA
    Windows 7 Administration
    Office 365
    Microsoft Active Directory
    ServiceNow
    Email Support
  • $14 hourly
    • 5.0/5
    • (20 jobs)
    Graduated as a Bachelor of Science in Computer Science. Fourteen years in customer support industry. Experienced in computer virus/malware removal, basic network set up, Microsoft Office 365 and HelpDesk support.
    Featured Skill Helpdesk
    Customer Service
    Microsoft Azure
    Technical Support
    End User Technical Support
    Virus Removal
    Network Monitoring
    Data Entry
    Data Analysis
  • $17 hourly
    • 5.0/5
    • (2 jobs)
    Professional Summary:: Highly skilled IT professional with over 15 years of experience in MSPs, Technical Support, IT Helpdesk, Media Helpdesk, Sales, and Customer Service. Proven expertise in problem resolution, ticket tracking, incident ownership, and customer satisfaction. Strong ability to work independently and collaborate effectively with individuals at all levels. Recognized for adaptability, sound judgment, confidentiality, teamwork, and commitment to delivering exceptional customer service. Technical Skills Cisco Systems & Telephony Cisco Unified Contact Center Express (UCCX 7.0) & UAT Server Cisco AQM Server & CUCM (Call Manager) Cisco IP Phone 7942 Cisco Agent Desktop, Supervisor Desktop, and Administration Cisco UCCX Historical Reports & Quality Management (QM) Cisco QM Recording Service Installation & Maintenance Cisco UCCX Script Editor Telephony IVR Services via Cisco UCCX Hardware & Software Microsoft Windows (9x, 2000, NT, ME, XP, Vista, 7, 10, 11) Microsoft Office Suite (Word, Excel, PowerPoint, Access) PC/Desktop hardware and software installation, upgrades, and troubleshooting Dell Dimension & Inspiron Systems (Software/Hardware troubleshooting & sales) Printer (wired/wireless) installation and troubleshooting Malware detection and removal Networking & Security Wired and wireless network setup and troubleshooting LAN/WAN configurations using routers (Linksys, D-Link, Netgear, TP-Link) Cisco VPN Client troubleshooting and account maintenance (RSA Token) Active Directory (AD) account and profile maintenance (via REMEDY) Cloud & Remote Support Microsoft Azure, Intune, Entra, Exchange Server, M365, SharePoint Remote troubleshooting via TeamViewer, Dell Connect, RDP, WebEx, Immybot, Screen Share ServiceNow, Remedy, Salesforce, Halo Customer Service & Data Management Customer service, complaint resolution, and escalation handling Data backup via multiple storage options (CD, DVD, USB, external/network storage)
    Featured Skill Helpdesk
    POS Terminal
    Microsoft Office
    Microsoft Intune
    Microsoft Azure Administration
    Microsoft Azure
    Storage Device
    Desktop & Laptop Support
    IT Management
    ITIL
    IT Service Management
    IT Infrastructure
    Management Skills
    Microsoft Windows
    IT Recruiting
  • $8 hourly
    • 4.9/5
    • (5 jobs)
    A total of 17 years of experience in Customer Service and Sales assisting U.S. customers. I was trained in Convergys Philippines and takes pride as the #1 BPO in the country. I was able to provide support for some large and international companies handling Telco and digital satellite services. Furthermore, I can provide e-mail, chat, phone support and will do everything I can to make sure you have satisfied customers. In addition, I'm also a data entry specialist and can help you manage your workload. I am a full-time freelancer and can work on a flexible time.
    Featured Skill Helpdesk
    Order Tracking
    Gorgias
    Ecommerce
    Shopify
    Ticketing System
    Microsoft Outlook
    CRM Software
    Freshdesk
    Phone Support
    Data Entry
    Online Chat Support
    Email Communication
    Customer Service
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