Hire the best Helpdesk Specialists in the Philippines

Check out Helpdesk Specialists in the Philippines with the skills you need for your next job.
  • $46 hourly
    ************************************************************************************************** "I will guarantee to build your company brand, establish your company integrity, earn your customer's trust, do business with confidence, and help you increase revenue". ************************************************************************************************** A Lean Six Sigma Certified professional. A self-taught I.T. specializing in cloud computing and networking. I would love to work for people who are longing for progress and continuous improvement. I would appreciate working for a firm that takes some of my insights towards the job to make it more meaningful, and efficient. I am your reliable service planner, project manager, and implementation officer ready to help your business succeed in both I.T. and service process industries. I am a service provider for industries that have been handling and dealing with different people from various walks of life as well as businesses of all kinds. I was trained and mastered different skills to complete the task designated to me. All of it should always be for the advantage of the business. I dream to apply all of those solid experiences to a particular business that would embrace and acknowledge some of my business-wise suggestions. VoIP expertise is listed below: **Call Flow Designing - Programmatic and Traditional **Telephony Server Deployment, config and setup **SIP termination/Origination Setup **Call queues / Auto Attendant - IVR **Call Forwarding / Call Routing **Voicemail Setup / Custom Answering Rules **Porting / User setup / Limited extensions **SMS Automation **Shared lines **Multi Site **Hot Desking **Templates / Role setup **Call logging expert / Audit trail **Announcement / Audio greetings - Voice over **Call Recording / Holiday Config **Desk Phone Provisioning **Analog line integration - ATA fxs/fxo config **Call Center Management console **Integration support via custom API
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    VoIP Administration
    End User Technical Support
    3CX
    System Administration
    Microsoft Exchange Server
    Computing & Networking
    Bug Reports
    Customer Service
    macOS
    Incident Management
    Logistics Coordination
    Business Operations
    Microsoft Outlook
    Tech & IT
  • $13 hourly
    I'm an System Administrator specialized in Microsoft Office 365 administration, domain/DNS management, Active Directory Management, Azure AD management and Windows Server 2012 administration
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    Technical Support
    Microsoft Exchange Online
    Customer Support
    Office 365
    Microsoft Exchange Server
    Microsoft Windows PowerShell
    System Administration
    Microsoft Active Directory
    Windows Server
    Microsoft Windows
  • $15 hourly
    With over 10 years of experience as an Operations Supervisor supporting North American accounts in different segments (Customer Service, Technical Support, Billing and even back Office Administration) it has made me the perfect candidate for any Virtual Assistant, Executive Assistant, Customer Support and Technical Support positions I am currently supporting a business financial start-up company focusing on Supply Chain and Artificial Intelligence as a major platform as an executive assistant/project coordinator. I am required to be tech-savvy, professional, resourceful and always available if my boss needs anything. They have entrusted me even with their personal errands which I really enjoyed because if I can help them ease their workload for the day, they can be more productive and focused on strategizing how to expand their business which is in return, good for both of us. I treat their projects/business as my own so I ensure that I am successful in doing the tasks be it big or small. Aside from that, I also work as a software analyst for a Saas company in Australia wherein I do L1 support. Please see some of my skills below; Calendar Management Email Management Booking Travel Arrangements Receptionist / Answering calls Email Support/ Phone Support Live Chat Support Data Labelling Online Research Project and People Management Critical thinking Im also confident is using the ff platforms Googe Suite Office 365 Trello Slack Ntask Monday.Com SKype CRM/Amdocs Troubleshooting Technical Issue Jira Ticketing System MO365 familiarity There is no limit to what I can do, Let's discuss and collaborate on how can I contribute to the success of your team/project/business.
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    Ticketing System
    Administrative Support
    Data Entry
    Incident Management
    Google Search
    Office 365
    Customer Service
    System Administration
    Process Improvement
    Boolean Search
    Online Market Research
    Technical Support
    Research & Strategy
    Jira
  • $7 hourly
    • Freelancing since October 2019 as Technical Support Analyst(BYOF) • With 10 years of experience in BPO industry • Had handled Sales, Customer service, Technical Support, Accounts Receivable and Helpdesk positions • Hitting quotas and metrics regularly • With 2 years of experience in real estate industry (Part-time Sales Agent)
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    Facebook Ads Manager
    Troubleshooting
    Bug Reports
    Computer Skills
    Slack
    Microsoft Office
    Customer Service
    Telemarketing
    Technical Support
    Phone Support
    Zendesk
    Email Support
    Online Chat Support
  • $8 hourly
    I am Jamaeca, I am a Customer Service Representative who is enthusiastic about my work. My experience working in the Call Center industry for over 3 years has provided me with the knowledge required to tackle any customer service-related projects which led me through becoming a freelancer and worked with clients professionally from a variety of eCommerce businesses for almost 3 years. I have learned skills in becoming a Virtual Assistant in a continuous self-learning process from my previous projects. I can provide admin tasks, data entry, communication skills, writing, product listing, email support. I am a detail-oriented person, hard working, dedicated , a fast learner, loyal, and a team player individual. I can assure you that my adjustment stage is super fast! These are my experiences that can suit your qualifications: ✅Customer Care ✅Data Entry ✅Virtual Assistant ✅Content Moderator Tools: 🗂Management Systems: Asana, Trello, Monday 💻Ecommerce website: Shopify, Etsy, Magento, SmartCS 💾CRMs: Freshdesk, Gorgias, Zendesk, HubSpot, Olark, Help Scout. 📩Emailing system: Slack, Outlook, Gmail, Hangouts ☎VoIP/Softphone: Avaya, RingCentral 📝Google Sheets 📋Google Docs 📊Microsoft Excel 🧾Microsoft Word 👩‍💻Microsoft Teams If my profile is fit for the job, I am just one invitation away.
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    Email Support
    Order Tracking
    Zendesk
    Online Chat Support
    Customer Engagement
    Customer Experience
    Ticketing System
    Administrative Support
    Customer Service
    Gorgias
    Customer Support
    CRM Software
  • $8 hourly
    I work with passion in providing excellent customer service. I have 12 years of experience in the BPO-IT outsourcing industry. I started as an Agent made it as a Subject Matter Expert and an Incident Management Analyst. With all the years of experience, I learned proper customer engagement that will always result in a quality resolution to each customer's concern. This has been my weapon in making difficult customers to very satisfied ones. If I look like the best candidate for you, do not hesitate to reach out, and let's work together.
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    Technical Support
    Customer Service
    Phone Communication
    Microsoft Excel
    Data Entry
    Virtual Assistance
    Customer Satisfaction
    Email Support
    English
    Online Chat Support
  • $8 hourly
    - Software Data Analyst I have 5 years experience as Data Analyst, working for a company that provides cloud-based Benefits Management System to different top notch company in the US. This position exposes me to different file format like EDI, XML, 834 and CSV files every day. It helps me hone my skills in different excel formulas. This job also includes configuration, to be able to address our clients concern we should know how the software we support is configured. - Technical Support Representative I worked for Logitech for almost 2 years. Logitech provides different computer peripheral devices, from simple mouse and keyboard to gaming devices built with software. I help customer set up the devise with their computer and install software.
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    Healthcare Management
    Email Support
    Information Technology
    Customer Service
    Technical Support
    eBay Listing
    Online Chat Support
    English
    Virtual Assistance
    Data Entry
    Data Analysis
  • $15 hourly
    🖐 Hi, I'm Jerwin. Are you looking for IT Support with your Computer? I worked at Microsoft as a Technical support for several years and I have a solid 10+ years of troubleshooting experience. LET'S MEET ME AND DISCUSS YOUR ISSUE. ✔✔ TOP-RATED Freelancer ( 100% Job Success ). 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙩𝙝𝙚 𝙡𝙞𝙨𝙩 𝙤𝙛 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙄'𝙫𝙚 𝙬𝙤𝙧𝙠𝙚𝙙 𝙬𝙞𝙩𝙝: 🔥Microsoft 🔥DXC Technology 🔥Commonwealth Bank Australia (CBA) 🔥ESPN 🔥Digital River 🔥On Geeks IT Support 𝙇𝙞𝙨𝙩 𝙤𝙛 𝙢𝙮 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: 🔥 Laptop, Mac & Desktop repair 🔥 Install Windows 11, 10, 8, 7 🔥 Upgrade Mac OS / Install Windows on MacBook dual boot 🔥 Fix MacBook Issues 🔥 Fix Windows Errors 🔥 Fix MS Office Installation and Activation 🔥 Fix Windows installation and Activation 🔥 Fix Outlook for Mac and Windows 🔥 Remove Viruses, Spyware, and Malware 🔥 Boot-up issues, Blue screen of death (BSOD) 🔥 Fix email issues, outlook app problem 🔥 Speed up a slow computer 🔥 Data Backup 🔥 Data Recovery 🔥 Software and system consultant 🔥 Issues with the browser 🔥 Technical support 🔥 Customer Service 🔥 IT Helpdesk 🔥 Email Support 🔥 Live Chat Support 🔥 Computer Repair 🔥 Windows & MS Support 🔥 Ticketing System 🔥 Outlook Support 🔥 Office 365 🔥 Virtual Assistance Cheers! Jerwin
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    Desktop & Laptop Support
    Computer Maintenance
    Computer Skills
    System Monitoring
    Microsoft Outlook
    IT Support
    System Administration
    Desktop Support
    Ticketing System
    Microsoft Windows
    Technical Support
    Incident Management
    Email Support
    Troubleshooting
  • $10 hourly
    Hi! 5 years in the Freelancing Industry + 8 Years in Call Center Industry. C1 English Level: (Audio and Writing) Earned Upwork Top Rated badge at least twice 🎖️ My Main list of Services: ✔️ Executive Virtual Assistant ✔️ Customer Support (Inbound and Outbound Calls), Email and Chat Support ✔️ QA Audit ✔️ Appointment Setter (Marketing) ✔️ Social Media Manager ✔️ Linkedin Hiring Recruiter ✔️ Wordpress Editor VA ✔️ Video Editor ✔️ Outreach DM Roles: As a Lead Generator /Cold Outreach/Appointment Setter/ Social Media Manager ✔️ FB/Linkedin/ Instagram/ Youtube/ Tiktok/ Telegram/ Twitter management ✔️Social Media Outreach DM ✔️LinkedIn Sales Navigator ✔️ Appointment Setter for Fitness Coaches, Life Coaches, All types of Business clients etc. QA Auditor (Quality Assurance) ✔️ Audit Calls and review quality All around Virtual Assistant (Jack of All Trades) Can do: ✔️ Admin Task ✔️ Zoom ✔️ Wordpress Editing and Management VA. ✔️Elementor theme builder. ✔️ Google Docs, Canva, Microsoft Office Applications. ✔️ Recruiter Virtual Assistant ✔️Knowledge in Photoshop editing. ✔️Data Entry. ✔️Transcriptionist. ✔️ Ecommerce. ✔️ Lead Generation. ✔️ Online Research. ✔️SEO ✔️SMM. ✔️Trello ✔️ Slack ✔️Monday, Basecamp, Zapier, Fathom As a Senior IT Technician/IT Remote Support Technician/ Customer Care Representative : Backed up with 8 + years of solid experience in the call center industry who has a can-do attitude and takes pride in providing great customer service. Can do: ✔️ Take support requests from our clients via telephone , email , and chat. ✔️ Diagnose and resolve technical, hardware and software, issues. ✔️Remote usingTeamViewer, GoToAssist, etc.. ✔️ Provide and process information in response to inquiries, concerns, and requests ✔️ Basic knowledge of using Active directory ✔️Basic knowledge of using Virtual Machines ✔️Basic knowledge in using softphone software (Genesys or I3) ✔️ Basic Cisco Networking. ✔️ Incogniton/ IP creation account services ✔️ServiceNow, Freshdesk As a Video Editor: ✔️ Camtasia ✔️Sony Vegas ✔️ After Effects ✔️ Capcut ✔️I can upscale and enhance any video to any resolution you prefer.
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    Phone Communication
    Appointment Setting
    Online Chat Support
    Social Media Management
    Personal Administration
    Microsoft Office
    Lead Generation
    Data Entry
    LinkedIn Sales Navigator
    Outreach Strategy
    Technical Support
  • $15 hourly
    I've been in the Technical/Customer Support field for about 9 years. I've worked in different positions including Escalations Support, email support, and customer service. I can say that I am a well-rounded individual and I take pride in the work I do. Here are some traits and skills that you can expect: ✓ I am very professional ✓ I am a good listener ✓ I am very patient and polite ✓ I am very resourceful ✓ I am a positive person ✓ I am goal-oriented ✓ I am a very technical person ✓ I am always willing to learn
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    Following Procedures
    Troubleshooting
    Customer Support Plugin
    Computer Skills
    Desktop Support
    Customer Service
    Microsoft Office
    Customer Support
    Technical Support
    Order Processing
    Online Chat Support
    Email Support
    Order Tracking
  • $30 hourly
    🔥The all around System Administrator that can take over on your day-to-day IT related tasks. ✔ System administration tasks? ✔ IT Technical Support? ✔ Do you need to outsource some IT related task? ✔ Need someone that is available anytime when you need help? 🔥System Administrator 🔥Microsoft 365 and Google Workspace Administrator Expert 🔥Email Migration (GoDaddy to Microsoft 365/Google Workspace, Microsoft 365 to Google Workspace, Google Workspace to Microsoft 365, any email provider to Microsoft 365/Google Worskspace) 🔥Email Deliverability 🔥IT Consultant 🔥Email Hosting 🔥DNS record setup 🔥Helpdesk 🔥Hardware and Software Troubleshooting 🔥Network and Server configuration 🔥Remote Technical Support 🔥Airtable, Zapier Integration, Automation 🔥Bubble.io, Adalo, No code developer 🔥Website Design 🔥Mobile and Web Developer 🔥Photo and Video Editing Let's talk about how to make your life easier. Send me a message so I can tend to your needs ASAP.
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    Email Deliverability
    Migration
    Google Workspace Administration
    Zapier
    System Administration
    Airtable
    Automation
    No-Code Development
    Gmail
    Microsoft Exchange Online
    Office 365
    Desktop & Laptop Support
    Microsoft Windows
    Business with 1-9 Employees
  • $8 hourly
    Hello! I am Realyn, a strong-willed woman, and I will in no way let an excellent opportunity pass me. I have over five years of professional experience as a Customer Service Specialist in the BPO Industry. My years of experience taught me many things and helped me grow professionally in this industry. I am a person who adapts well to where I am working. I am also a star in administrative tasks with experience in Google App and Microsoft Office software, particularly for a calendar, contact, and meeting management. I am a problem-solver who is open to asking for help and collaborating with team members to overcome challenges. I am also proficient in generating leads through different platforms and competent at appointment setting through Email Campaigns and Social Media Reach Out. Thank you for viewing my profile. Know that I am also willing to be trained, for I truly want to better myself and to aim for your business to be successful because your success is mine as well.
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    Lead Generation
    Technical Support
    Intuit QuickBooks
    Customer Support
    Administrative Support
    Data Entry
    Business Writing
    Marketing
    Customer Service
  • $25 hourly
    Are you ready to take your business to the NEXT LEVEL? I know it's not easy being an Executive or Entrepreneur, I can HELP you out! Let me help FREE up some of your TIME, so you can use it on other IMPORTANT things. Sounds like a PLAN? Contact me to outsource some of your tasks! Why HIRE me? ✭ Over 15k+ Upwork Hours ✭ 5-star rated Freelancer ✭ Consistent 100% Job Success ✭ Over 13 years of experience working as Independent Contractor ✭ Over 13 years doing Virtual Assistant & Project Management tasks ✭ 70+ successful all-time jobs and counting! ✭ Acquired comprehensive experience on digital marketing & course launches SOME of the platforms and tools I know: ✭ Kajabi ✭ FG Funnels ✭ GoHighLevel ✭ LeadPages ✭ ConvertKit ✭ GSuite ✭ WordPress ✭ Shopify ✭ Trello ✭ Canva ✭ HelpScout ✭ Buffer ✭ HootSuite ✭ MailChimp
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    Social Media Marketing
    Customer Support
    Brand Management
    English
    Customer Service
    Email Marketing
    Internet Marketing
    WordPress
    Email Communication
    Digital Marketing
    Data Entry
  • $8 hourly
    "Seeking position that would help me develop my marketing and business development skills. Position that require a variety of tasks, including office management, word processing, and spreadsheet and database program use."
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    Market Research
    Technical Support
    Business Process Outsourcing IT Services
    Customer Support
    SEO Keyword Research
    WordPress
    Data Entry
  • $19 hourly
    Jobs/projects that I can do for you: - complex Excel reports (macros and pivot tables) - web design (Dreamweaver, HTML, CSS) - graphics (Photoshop CS3, Illustrator CS6) - email marketing (ConstantContact, Robly and MailChimp) - technical support (non-voice) - system administration (Windows AD environment) - managing a team of IT support agents - establish processes Technology that I am highly proficient in: - ConnectWise (config and admin) - CarbonBlack (config and admin) - Google Workspace (config and admin) - FreshService / FreshDesk (config and admin) - Adobe Photoshop / Illustrator / Dreamweaver - LDAP using Apache - Wordpress, CSS and HTML - Windows Server (2003 and up) - Windows OS (98 and up) - MS Office (advanced proficiency in Excel) - PBX VOIP (Digium Switchvox and inContact) - Sabre Red Workspace - ConstantContact, Robly and MailChimp I am a technical person who maintains an excellent work ethic with clients regardless of the setting, may it be within or outside Upwork. I set expectations on what I believe I can achieve in the timeframe given and what I cannot. I like learning new things, keeping an organized environment and I work best when under pressure. I have a varied skill set. I've managed the Systems team for a BPO for over 10 years. The job entails ensuring the smooth flow of the network operations of the company which includes email, VOIP and other servers as well as the management of the rest of members of the Systems team. When I am not managing the team, I am a graphic artist and web designer, proficient in SEO which is very critical in web marketing. My knowledge in graphics design started 13 years ago with Adobe Photoshop. I have designed logos, banners and invitations for various clients over the years. I have the same number of years of experience with web design, from using only notepad down to using Dreamweaver CS5. I usually incorporate Java along with some PHP and CSS to exceed the expectations of the clients. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My experience with technical support includes more than 4 years as a software/hardware level 3 support (phone and email) for a well known computer manufacturer. I am a Dell Certified System Expert for over 5 years. I have more than 5 years of experience as a systems and network administrator for one of the most well-known online travel agency in the US.
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    Customer Service
    inContact
    Microsoft Excel
    Email Marketing
    Sabre
    Email Communication
    Adobe Photoshop
    Customer Support
    Call Center Management
  • $15 hourly
    Customer Service Advocate with more than 2 decades of experience in the Customer Service field half of which is in the BPO Industry. I take pride in my work and will ensure the resolution that your company and customers are looking for. I'm very dedicated, innovative, hardworking, and great team player. My core competencies revolve around but are not limited to: - BPO Operations - Customer Service/Technical Support - Client and Project Management - Process Improvement - Sales/CSAT/RMA - Voice/Chat/Email Support - Community Moderation - Disputes and Mediation I'm also adept in Data Entry, Word Processing, Transcribing, Data Conversion, Shopify/Ecommerce, Virtual Assistance and Invoicing. I have a 600 Mbps main internet connection with minimal downtime and a backup internet connection of 10 Mbps, so rest assured that I will have minimal to 0 downtime.
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    Customer Satisfaction
    Alternative Dispute Resolution
    Mediation
    Project Management
    Email Communication
    Customer Service
    Customer Support
    Technical Support
    English
    Zendesk
    Call Center Management
    Email Support
    Phone Support
    Online Chat Support
  • $25 hourly
    ★ Are you looking for a guy who is capable of building a successful Shopify store that coverts well? ⤑ I’m here to offer my 5 years skill in ecommerce through Shopify from building the site, integration with apps, marketing and optimizing for conversion. You know, there’s one thing that’s common among all online stores owners? Traffic can be bought, it's not the issue - getting them to convert is, and keeping up your customer retention is their biggest challenge. No matter if they have beautiful site designs or are full of shiny features, it doesn't mean it's converting. It all boils down to these top 3 things: product, market, offer. If you missed to developed these things, sooner or later your store will die out. I know that you want your ecommerce store to be successful! And I’m here to help you. So here are my superpowers: ⤑ Build high conversions Shopify stores ⤑ Develop and create Great product copies and description ⤑ Optimize your funnel to maximum conversion ⤑ Shopify Theme Customizations and Apps Integration ⤑ Facebook Ads and Google Ads ⤑ Produce high converting Image and Video Creatives Oh, and here’s what working with me means: ☞ Clear step by step action plans ☞ All the ecommerce service that I provide is based on my 5 year knowledge in developing clients ecommerce business in different platforms. ☞ The system and workflow that I follow is been polished for years. That means I can work straight to what you need in your business and have a clear plan of actions on working with them. ☞ Every single client I work with, no matter the size of the store is, I make sure that I deliver the best possible results I can produce. ☞ I am all ears. Whatever you need, I am flexible and adaptable. If you find any issues, I’ll be there to fix them as fast as I can. In other words, I’ll take care of your business as if it's my own! If you are still thinking - have a look at my Portfolio and Client feedbacks. Let my work speak for me! Shall we begin? REVIEWS ⭐︎⭐︎⭐︎⭐︎⭐︎ “Richie is a complete professional. He really has a deep knowledge of Zendesk and has a broad knowledge of customer service. I am very lucky that I met him and I plan on doing some additional follow up work with him. Highly recommended!” — Client “We received a highly customized Zendesk and training on its use. Very happy with the quality of service Richie provided. We will use him to support any future technical implementation of our Zendesk. Richie bought us much Zen.” — TwoHandsOne “Great elancer, fast and accurate. Recommended!” — Client
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    End User Technical Support
    Incident Management
    Facebook Ads Manager
    Software
    FAQ
    Instruction Manual
    Technical Writing
    Virtualization
    Freshdesk
    Zendesk
  • $15 hourly
    Demonstrated technical expertise, communication skills and relationship-building abilities in diverse customer service roles across various industries, such as hospitality, blockchain, IT and telecommunications. Achieved outstanding results in increasing customer satisfaction, retention and revenue through implementing effective strategies, streamlining processes and resolving issues.
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    Customer Service
    Administrative Support
    Data Entry
    Shopify
    General Office Skills
    Online Chat Support
    Email Support
    Phone Support
  • $7 hourly
    💥 Fast and Thorough Research 💥 Very Tech Savvy 💥 Working with the Least Management 🔎 Research for Things you Need!!! 🔎🔎🔎 Market Research 🔎🔎🔎 Information Research 🔎🔎🔎 Product Research 🔎🔎🔎 I am very attentive to details. I am so experienced as a researcher I can help you. I just did not research for companies here but even for my own. It help me succeed in modern farming 📃 Data Entry 📃📃📃 Captioning!!! English is my primary language and learned Tagalog as I grew up in the Philippines 📃📃📃 60 words per minute with high accuracy 📃📃📃 Able to migrate PDF to Other Medium like Word, Spreadsheets 📃📃📃 Fast turn around time 📱 Technical Assistance 📱📱📱 A former IT admin and still updated 📱📱📱 Windows 10 help 📱📱📱 Troubleshooting of Desktop and Laptop 📱📱📱 Has basic knowledge for coding 📱📱📱 Can make websites using WordPress 💼 People Management 💼💼💼 Can Handle difficult people 💼💼💼 Well experienced in managing work load for a team 💼💼💼 Driven to help the company succeed 💼💼💼 A pastor who can be gentle and firm with people
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    Communications
    Time Management
    Windows 10 Administration
    Budget Management
    Research & Development
    Market Research
    Management Development
    Direct Sales
    Desktop & Laptop Support
    Management Skills
    Data Entry
    Counseling
    Windows Administration
    Email Support
  • $17 hourly
    What I do? ✓ Camtasia Video Editing Software ✓ Create Video out of powerpoint presentation ✓ HTML, CSS, Wordpress, Memberium, Infusionsoft Customer Management ✓ Implement Opt - in Designs to capture emails for subscription and marketing. ✓ Modify template CSS codes to match the existing needs if the default settings needs tweaking. ✓ More than 5 years experience on Customer Phone, chat, email Support. ✓ Web development for your business ✓ Mac Applications installation and assistance ✓ Windows installation on mac assistance ✓ installation of applications for windows / MACs ✓ Advice and Tutorials about your computer ✓ basic php and sql, css ✓ Online Store Development / E-Commerce ✓ SEO ready websites ✓ I am also familiar with the following Social Media Websites: ✓ Facebook, Twitter, LinkedIn, Blogger, Hootsuite, Ping.com, Google Docs, Google ✓ Plus, Wordpress, SocialOomph, Gist, Four Square, Nimble and many more.
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    Customer Support
    Technical Support
    Customer Service
    cPanel
    API Integration
    Keap
    Membership Plugin
    WordPress
    CSS
    ActiveCampaign
    WooCommerce
  • $10 hourly
    Experienced and knowledgeable in Information Technology. Professional seeking to contribute training and acquired skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.
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    Data Entry
    Technical Support
    Data Analysis
    Customer Support
    Autodesk
    Order Processing
    Online Chat Support
    Email Support
    Zendesk
  • $10 hourly
    As a seasoned Customer Care and Technical Support Specialist, I bring over six years of experience to the table. My journey in Customer Service since 2015 and extensive background in the BPO industry since 2017 have equipped me with the skills and knowledge needed to excel as a Virtual Assistant. I'm driven by a passion for supporting businesses in achieving their objectives while continually expanding my skill set and knowledge base. Let's connect and explore how we can collaborate for mutual growth and success!
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    Video Editing
    Data Entry
    Virtual Assistance
    End User Technical Support
    Technical Support
    Photo Editing
    Customer Service
    Customer Support
  • $15 hourly
    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.
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    Phone Communication
    Supervision
    Mac OS App Development
    Customer Support
    McAfee VirusScan
    Live Chat Software
    Technical Support
    Email Support
    Phone Support
  • $10 hourly
    I have 10 years of extensive experience as a Customer Service Representative. Due to my enthusiasm and commitment in Customer Services career, I have the ability to become a central member of your team. I am a team player, energetic, I have a great command of the English Language. I'm very friendly and love to juggle multiple tasks. I love learning new things and very flexible. I always provide excellent Customer Satisfaction and would go extra mile to get the job done.
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    Technical Support
    Email Communication
    Ticketing System
    Supervision
    Customer Support
    Voice Acting
    Administrative Support
    Customer Service
    Order Tracking
    Online Chat Support
    Phone Support
  • $15 hourly
    Self-motivated freelancer that puts quality and efficiency in all her work! Can definitely handle small to a large variety of tasks with minimal supervision and a quick approach to working in a fast paced environment. With a Bachelor's degree in Hotel, Restaurant and Institution Management, almost 2 years of handling and motivating team members in a quick service restaurant, plus several years working for top Business Process Outsourced companies in the Philippines - Accenture, IBM Global Process Services, ADP Phils. (as a General Ledger Implementation Specialist), surely I can be an asset for your company. Exposed on the ff tasks: General administration tasks Email management (responding and organization) Project management (small group) Scheduling and hiring workers for my client Documentation, List Building and verification, Lead generation Experienced in using the following applications: * Continually - email support * LinkedIn - Sales Navigator - Premium Recruiter version - Lead generation, List Building - HR pipelining * Salesforce - Data generation - Report runner * Freshales - Managing contacts/leads - Overall CRM management * Wordpress - Media uploading and photo tagging - Uploading, formatting, and publishing blog post content * SendGrid - Setting up email campaigns (content to set up usually provided by client) - Scheduling email notifications - Review stats and update client for results (subscriptions etc.) * MailChimp - Managing account - adding contact lists, creation of email campaigns (content to set up usually provided by client) * Outreach - Familiar with the app - report generation * Zerobounce - Familiar with the email verification app * Wunderlist, Trello, and Asana (project management system) * Slack and Skype (communication platform) * Insightly (entering and updating tasks, saving contacts) * Quickbooks software - experienced in providing Tech support over the phone (had training with a local BPO company; Guided by the software's knowledge base) * Microsoft Office (Word, Excel, PowerPoint) * Google Suite (Docs, Sheets, Drive, Calendar, Forms) * Photoshop (basic editing) Basketball Apps related: Game statistics (based on FIBA rules) GameChanger (manage teams, entering roster) FastDraw (manage teams, entering contact database) Teamer (a basketball tournament application)
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    English
    Project Plans
    Project Management Support
    Indexing
    Data Scraping
    Project Management
    Administrative Support
    DSL Troubleshooting
    Customer Service
    Technical Support
    Executive Support
    Data Entry
    Draft Correspondence
  • $17 hourly
    I have over 13 years of solid working experience in customer service and technical support. I am highly proficient in delivering quality Customer Service, Service Desk, Sales, and Technical support to users globally eg; UK, USA, Australia, Canada and Asia Pacific. Over the past few years, I have built a huge exposure while communicating with other clients and users with special reference to handling issues via phone, chat, and email. I deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment. Moreover, I have more than 15 years of Photoshop, graphic designing, and drawing experience. I am an expert in doing a lot of design gigs here and there specializing in posters, flyers, online banners/posters, ads, and template layouts. I am fluent in both written and verbal English communication skills. I am excellent in organizational and time management skills (multi-tasking) proactive and self-directed; able to perform with minimal supervision. I have a neat and methodical working style and I am always striving for precision and quality. I am highly effective in dealing with and motivating diverse personalities resulting in positive results in meeting goals.
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    Ecommerce
    Gorgias
    Customer Service
    Technical Support
    Email Communication
    Administrative Support
    Microsoft Exchange Server
    Customer Support
    Live Chat Software
    HubSpot
    Freshdesk
    Zendesk
    Email Support
    Online Chat Support
  • $10 hourly
    As an experienced IT Help Desk Analyst, I assist businesses in improving their day-to-day operations by providing remote support for installation requests, computer application configuration issues, and software upgrades. In addition to managing software inventory records, I provide operational support through email, chat, or phone calls. I am a team player with strong organizational skills, self-discipline, and motivation to learn. I have a keen interest in technology and software and can work both independently and in a team environment. My effective working knowledge includes all Microsoft Office applications, strong skills with Windows 10/11 in a business environment, a basic understanding of network shares and Active Directory, Group Policy, and Implementation, and a solid skill set with desktop PC hardware. I am familiar with the installation and troubleshooting of existing mainstream systems such as macOS and Windows systems. Furthermore, I possess excellent communication skills and customer service consciousness. If you believe we could be a good fit, please feel free to contact me.
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    Digital Art
    Phone Support
    Microsoft Office
    Email Support
    Communication Etiquette
    Online Chat Support
    Customer Support
    Microsoft Outlook
    Customer Service
    Technical Support
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