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Clients rate Chat Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 5,661 client reviews
  • $40 hourly
    • 4.7/5
    • (155 jobs)
    If you need help with Zapier, API, Webhooks, Workflow Strategy and implementation, Forms Data capture, Sales & Marketing Automation, Social Media automation, and Zapier fix/troubleshooting, then look at my profile, and let's connect! 👇🏼 ⭐⭐⭐⭐⭐ - "Great! Easy to work with and efficient." (Job post: Fix Zapier issue - Create Pipedrive deal from new inbound email) ⭐⭐⭐⭐⭐ - "Brian was very detail-oriented. I highly recommend his services!" (Job post: Zapier Expert) 👇🏼 I can help automate your workflows or integrate your tech stack including but not limited to the following: ⭐ Kajabi, Teachable, Thinkific, Kartra, Circle, Trainerize ⭐Lawmatics, Clio, ActionStep ⭐ ActiveCampaign, MailChimp, Klaviyo, Flodesk, Close.io, Hubspot, Copper, ActiveCampaign, Pipedrive, ClickFunnels, Go High Level, PersistIQ, Growbots, Outreach, SalesLoft, Apollo, Instantly, WordPress ⭐ Zoom, Vimeo ⭐ ThriveCart, Shopify ⭐ ClickUp, Asana, Trello, Monday.com ⭐ Calendly, Acuity, ScheduleOnce(OnceHub) and other similar booking apps ⭐Jotform, Typeform, Wufoo, WordPress forms, and other online/web forms, Facebook/Meta Leads Ads ⭐Google Drive, Sheets, Docs, Gmail and SMS, ManyChat ⭐Instagram, Facebook Leads Ads, Pinterest Other services: ⭐CRM setup ⭐ Saas Tech Support/Customer Support ⭐Saas Integrations ⭐ Sales Funnel Build & Migration ⭐ Email Parsing/Data extraction via Zapier ⭐ Form Creation | Intermediate CSS Other experiences: ⭐Former Customer Success Manager at Gondola.travel and PersistIQ (remote/Upwork) ⭐Customer Support and VA at Playable.video (remote/Upwork) ⭐More than 5 years of tech support/customer support/customer service in both remote and call center setting ⭐More than 5 years of outbound/inbound sales experience in both remote and call center setting ⭐Tech and Marketing VA experience for marketing agencies and consultants/online coaches (remote/Upwork) ⭐Project Management experience (remote/Upwork) A few more feedback on my Upwork profile (check out my Profile to validate or to learn more): ⭐⭐⭐⭐⭐"Brian was really easy to work with and was able to figure out my problem very quickly. He was able to troubleshoot and help us figure out a few more things. We are going to work with him again in the future. Highly recommend for automations!" ------------------------------------------------------------------------------------------------------------------------ ⭐⭐⭐⭐⭐"Absolut amazing freelancer! I hat a difficult task. Actually I hired 3 other freelancer to solve it before I found Brian. His motivation and patience is remarkable! He solved my problem related to e-commerce and the tool Zapier.com. I will book him for my future projects!" ------------------------------------------------------------------------------------------------------------------------ I'm always responsive to messages, so don't hesitate to reach out. Happy to hop on a call to discuss your project and/or the role you're looking to fill! Cheers, Brian L.
    Featured Skill Chat Support
    Prospect List
    Appointment Setting
    Sales
    Light Project Management
    Technical Support
    Customer Service
    Customer Satisfaction
    Automated Workflow
    Zapier
    Marketing Automation
    Customer Support
    HubSpot
    Online Chat Support
    Email Support
  • $60 hourly
    • 5.0/5
    • (12 jobs)
    I'm Art, an Expert-Vetted professional in Upwork’s top 1%, ready to bring unparalleled expertise to your project. A C-Level Executive with years of hands-on experience in both B2B and B2C ecosystems, I specialize in Operations Management, E-commerce & Customer Service Management, Project Management, Video Production, Business Development and Digital Marketing. My journey has sharpened my ability to troubleshoot challenges almost instinctively, though I believe that continuous learning is key to staying ahead. What sets me apart is a passion for excellence in every task I undertake. I bring not only my technical skills but also a strong foundation in effective communication and leadership. I’ve invested in advanced training and certifications that drive tangible results for businesses. Key Skills: Operations Management: Skilled in overseeing end-to-end operations, driving efficiency with process automation, workflow optimization, and resource management. Adept at managing teams, setting KPIs, and achieving consistent growth. Creative Project Management: Proficient in leading creative projects from concept to execution. I ensure seamless collaboration between design, marketing, and production teams, while delivering on-time, high-quality results. E-commerce Management: Expertise in managing online stores, product listings, pricing strategies, and customer journey optimization. Experienced in Shopify, Amazon, WooCommerce, and inventory management systems. Process Improvement: Trained in Six Sigma methodologies, I excel in identifying bottlenecks and enhancing productivity. Whether it’s streamlining customer support workflows or improving supply chain processes, I deliver measurable improvements. Digital Marketing: Certified in media buying, growth-driven design (GDD), inbound marketing, and social media strategies. From paid campaigns to email marketing and content strategy, I help businesses elevate their digital presence. If you're seeking expertise in Customer Service, Digital Marketing, Project Management, or Process Improvement, I'm here to support your goals. Let’s not settle for mediocrity—let’s collaborate to achieve excellence and drive success. Looking forward to working with you! Best regards, Art
    Featured Skill Chat Support
    Facebook Ads Manager
    Social Media Advertising
    Process Improvement
    Search Engine Optimization
    Data Analysis
    Email Communication
    Customer Service
    Project Management
    Customer Support
    Content Writing
    Digital Marketing
    Ecommerce Website
    Inbound Marketing
    Online Chat Support
    Email Marketing
  • $10 hourly
    • 5.0/5
    • (7 jobs)
    Website editor using WordPress and WIX Live Chat and technical support since 2017. * Capable of managing multiple chats simultaneously while delivering the best service. * Tech Savvy * Manage customer accounts * Processing payments, orders, and refunds using Stripe.com, Authorize.net, and PayPal * Labeling and ticketing using Bold360 * Chat support using Purechat, Zendesk, Gladly, and LivePerson Have working experience with Shopify. * Processing and Tracking Orders * Responding to Email Inquiries I am a dedicated and self-reliant worker with the ability to work independently. I am capable of working a minimum of 40 hours and am flexible with shifts.
    Featured Skill Chat Support
    LivePerson
    Live Chat Software
    Stripe
    PayPal
    Order Processing
    Shopify
    Online Chat Support
    Customer Support
    Technical Support
    Zendesk
    Email Communication
    Data Entry
    Customer Service
  • $8 hourly
    • 5.0/5
    • (4 jobs)
    Do you need a reliable and experienced professional to handle customer support, email management, and administrative tasks so you can focus on growing your business? With 9+ years of experience, 7 years in customer service, and 2 years as a Virtual Assistant, I specialize in delivering top-tier support that enhances customer satisfaction and strengthens brand reputation. I bring a customer-first approach, strong problem-solving skills, and exceptional communication to every interaction. Whether it’s chat and email support, data entry, or online research, I ensure tasks are handled efficiently, professionally, and with attention to detail. I'm also proficient in CRM systems, ticketing tools, and various support platforms, allowing me to track issues, identify trends, and improve service quality. Why Hire Me? ✅ 9+ Years of Experience – Proven background in customer support and virtual assistance. ✅ Customer Support Expertise – Skilled in chat, email, and administrative support. ✅ Problem-Solving & Conflict Resolution – Effectively handles difficult customers and escalations. ✅ Strong Communication & Emotional Intelligence – Ensures positive and professional interactions. ✅ Proficient in CRM & Support Tools – Experienced with Gmail, ticketing systems, and online platforms. ✅ Reliable & Detail-Oriented – Efficient in managing inquiries, tracking issues, and improving workflows. ✅ Flexible & Adaptable – Quick learner, tech-savvy, and able to adjust to new systems with ease. Let’s work together to provide seamless, high-quality support that keeps your customers happy and your business running smoothly!
    Featured Skill Chat Support
    Online Chat Support
    Email Support
    Technical Support
    Customer Service
    Data Entry
  • $12 hourly
    • 4.9/5
    • (5 jobs)
    With more than a decade of experience in Customer Service and Technical Support, across phone, email, and chat platforms, I aim to elevate your business' customer satisfaction to unparalleled heights! I've honed a myriad of skills during my tenure and I'm eager to leverage them all to not only meet but exceed your expectations. Proficiency with tools such as: ►CRMs such as Hubspot, Salesforce, Zendesk, Freshdesk etc. ►Slack ►Ringcentral ►Intercom ►Calendly ►Google Suite ►MS Office Suite ►Email management ►Calendar management ►Data management ►Light Proofreading ►Fluent in English ►CRM usage and support - Having utilized various CRMs extensively, I'm confident in my ability to adapt to whichever CRM your team currently employs. ►Triage tickets (or tasks) depending on the Impact, Urgency & Priority ►100% correct email etiquette and grammar for your email support, sales, or retention campaigns. ►Performance coaching skills for team management roles aiming to develop reps into achieving company goals and metrics requirement ►Negotiation skills that are proven effective for sales and retention campaigns. ►Around 60 to 70wpm typing speed- more than adequate for chat support requirements. ►Knowledgebase creation and documentation ►Product support ►Order creation, editing, and tracking ►Billing and invoice support ►Appointment setting ►MS Office, Office 365, and Google Suite ►Client onboarding and tutorials I have a strong history of meeting company objectives, improving customer wait times, and boosting sales. I'm dedicated to helping my clients succeed and constantly seek out ways to enhance their processes. Should you wish to discuss about my expertise and explore how I can assist in attaining your business objectives, feel free to reach out!
    Featured Skill Chat Support
    Google Calendar
    Customer Onboarding
    Customer Relationship Management
    Virtual Assistance
    Customer Experience
    Customer Support
    Customer Satisfaction
    Customer Service
    Email Communication
    Microsoft Office
    Freshdesk
    Zendesk
    English
    Phone Support
    Online Chat Support
  • $12 hourly
    • 5.0/5
    • (21 jobs)
    Welcome to my profile! With 7 years of proven expertise in customer service, I specialize in providing exceptional live chat, tech support, and phone support to clients. I thrive in fast-paced environments, adept at multitasking, and ensuring top-notch customer satisfaction. My analytical problem-solving skills enable me to troubleshoot and isolate issues remotely, ensuring seamless solutions for clients' needs. I am highly customer-oriented, dedicated to delivering outstanding service at all times. Skills: Customer Service: Live Chat, Tech Support, Phone Support Problem Solving: Remote Troubleshooting, Issue Isolation Time Management: Fast-Paced & Multitasking Customer Focus: Ensuring Satisfaction Tools: Zendesk Slack Intercom Athena Discord Telegram Spreadsheets MS Office Tools
    Featured Skill Chat Support
    Community Management
    Email Communication
    Community Engagement
    Community Moderation
    Customer Service
    Data Entry
    Customer Satisfaction
    Community Strategy
    Online Research
    Online Chat Support
    Email Support
    Technical Support
  • $9 hourly
    • 5.0/5
    • (9 jobs)
    Trust and Safety have been my areas of expertise for over five years. I've gained a lot of knowledge about how to handle inappropriate content and broadening my understanding of the online world. I possess enthusiasm, reliability, hard work, and efficiency, which I use to provide high-quality service to various companies. I am adept at communicating with clients via phone and email. When it comes to my work, I am always at the top of the league. I adhere to deadlines and make no promises that I cannot keep. For daily work, I have been using the following tools: Slack, Zoom, Google Meet, and Okta. I am both a team player and capable of steering the ship by myself if necessary. I possess the flexibility, training, and willingness to go beyond normal tasks when required. I am eagerly anticipating working with you and exceeding your expectations.
    Featured Skill Chat Support
    Online Chat Support
    Content Moderation
    English Tutoring
    Technical Support
    Product Listings
    Order Fulfillment
    Customer Service
    CMS Product Upload
    Email Marketing
    Analytics
    Community Moderation
  • $7 hourly
    • 5.0/5
    • (8 jobs)
    To be a part of an organization that would help me to enhance and broaden my skills in order to excel and to provide excellent service to clients. I have passion in routine task that is not limited to learning new challenging task. I am well- equipped in Excel, Google Sheets, and Accounting software like Xero, Wave, and Quickbooks. - I have work experience in order entry using the Orderbot system and bookkeeping. My work experiences have proven my skills and will guarantee satisfaction in each project or task to accomplish. - Has knowledge in accounting/bookkeeping. I handled A/R and A/P in my previous job. - Can do data entry.
    Featured Skill Chat Support
    Accounts Receivable Management
    Order Entry
    Shopify
    Customer Support
    Lead Generation
    Online Chat Support
    Accounts Payable Management
    Bookkeeping
    Customer Service
  • $12 hourly
    • 4.9/5
    • (14 jobs)
    Customer Service | Escalation | Live Chat Support | Email & Ticket Support | Virtual Assistant | Data Entry | Chargeback Disputes | Zendesk | Gorgias | Tidio | Freshdesk | Gmail | Google Workspace | Facebook Meta | FB Messenger | Shopify | CJ Dropshipping | Recharge | Skio | Loox Reviews | TikTok Shop Chat | Amazon Seller Central | Fulfillrite | Gooten | Disputifier | Trello | Google Drive, Sheets, & Docs | Google Voice | Slack | Skype | WhatsApp | Telegram | DingTalk With 18 years of experience in the customer service industry, I bring a wealth of knowledge and a set of core traits essential for virtual work—initiative, integrity, honesty, and loyalty. I maintain a positive attitude and believe that enthusiasm and positive energy can significantly impact work outcomes. I excel at managing inquiries and handling situations efficiently while strictly adhering to company policies and procedures. My keen attention to detail, strong analytical skills, and ability to prioritize and resolve issues ensure that I address customer needs swiftly and effectively. I pride myself on my excellent verbal and written communication skills. My extensive background in the service industry has honed my interpersonal, organizational, and time management skills. I have successfully handled a diverse range of accounts and business types, consistently exceeding customer expectations and fostering loyalty through exceptional service. In my roles as an Escalation Lead Supervisor and Team Manager, I managed schedules, oversaw daily operations, and led teams with a focus on morale and self-confidence. I have a proven track record of enhancing company visibility and marketability, contributing to repeat business, and leveraging loyal patrons to boost a company's reputation. I am eager to discuss how my skills and experience can benefit your organization. While my resume provides additional details, I would welcome the chance to speak with you in person. Please feel free to contact me by phone or email to schedule an interview at your convenience. Looking forward to the opportunity to contribute to your team!
    Featured Skill Chat Support
    Zendesk
    Email Support
    Social Media Management
    Online Chat Support
    Social Media Account Integration
    Customer Satisfaction
    Customer Service
    Social Media Engagement
    Clerical Skills
    Slack
    Gorgias
    Microsoft Word
    Data Entry
  • $10 hourly
    • 5.0/5
    • (24 jobs)
    Welcome to my profile! I am a meticulous and organized person who can help you with your files, and analyze data to help you with your business needs! 💰 💻Cost-effective and Tech-Savvy 🌐⚙️ High-Speed Internet & Equipment 🕑 🔐Time Zone & Data Security   Here are the tasks I can do for you: 💻Technical Support - As a skilled Technical Support professional, I comprehensively understand various technical systems and software applications. My expertise lies in providing prompt and efficient resolution to customer issues, troubleshooting technical problems, and offering clear and concise instructions to users. I am adept at handling complex technical inquiries and can communicate technical concepts to non-technical individuals. 🧾Accounting Assistance - I am proficient in performing financial data entry, reconciling accounts, preparing financial reports, and assisting with budgeting and forecasting tasks. My attention to detail and accuracy ensure that financial records are maintained with precision, contributing to the organization's overall financial health. 🖥️Customer Service - I possess exceptional interpersonal and communication skills that make me an outstanding Customer Service professional. My ability to empathize with customers and actively listen to their needs allows me to deliver outstanding service and build lasting customer relationships. I am committed to ensuring customer satisfaction by promptly addressing inquiries, resolving concerns, and exceeding expectations. 💾Quality Analyst - As a dedicated Quality Analyst, I have a keen eye for detail and a passion for maintaining high standards. I am experienced in conducting quality audits, analyzing processes, and identifying areas for improvement. By implementing effective quality assurance measures, I contribute to the optimization of workflows and the delivery of exceptional products and services. 💿Data Analyst - With a strong analytical mindset and proficiency in data manipulation and interpretation, I excel as a Data Analyst. I am skilled in extracting, transforming, and visualizing data to derive valuable insights. Whether it's conducting data-driven research, creating reports, or making data-driven recommendations, I am adept at utilizing data to drive strategic decision-making and enhance business performance.     SOFTWARE   ✨ Project Management Tools: ASANA, Hootsuite, Xero, Genesys, DFM, ASD, Rave, Quickbooks   ✨ Social Media Management: Facebook, Tiktok, Instagram, LinkedIn   ✨ Communication Software: Whatsapp, Yahoo, Gmail, Skype, Zoom   ✨ Invoicing Software: Paypal, Direct Local Bank ✨ Microsoft and Google App: Microsoft Word, Powerpoint, Excel, OneDrive, OneNote, Google Docs, Sheets, Drive   ✨ Email and Calendar Management: GoogleCalendar, Outlook Calendar   ✨ Email Management and Automation: Gmail, Yahoo, Outlook   ✅ 100% Quality & productivity work ✅ Reliable for long-term relationships ✅ Communicate immediately ✅ Reasonable cost & everyday updates ✅ Fast turnaround and delivery on time ✅ Error-free code and development work ✅ An employee with good communication skills and an excellent work ethics I can start immediately! :)
    Featured Skill Chat Support
    Online Chat Support
    Virtual Assistance
    Quality Assurance
    Customer Service
    Bookkeeping
    WordPress
    HootSuite
    Asana
    Administrative Support
    Search Engine Optimization
    Office 365
    iOS
    Technical Support
    Microsoft Office
    Data Entry
  • $7 hourly
    • 5.0/5
    • (2 jobs)
    A highly skilled Freelance Virtual Assistant specializing in customer service, I bring exceptional communication and organizational skills to help businesses streamline their operations and enhance customer satisfaction. With a proven track record of efficiently managing tasks, improving customer interactions, and utilizing advanced CRM platforms, I am committed to delivering excellent support and administrative services.
    Featured Skill Chat Support
    Google Review
    LinkedIn
    Instagram
    Facebook
    Freshdesk
    Shopify
    Online Chat Support
    Virtual Assistance
    Scheduling
    Calendar Management
    Email Management
    Data Entry
    Customer Service
    Technical Support
    Email Support
  • $10 hourly
    • 4.8/5
    • (12 jobs)
    𝗘𝗺𝗽𝗮𝘁𝗵𝗲𝘁𝗶𝗰 𝗮𝗻𝗱 𝗔𝗹𝗹-𝗔𝗿𝗼𝘂𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 🌟 Worked for multiple Fortune 500 companies: 📞 Verizon 📞 Sprint 🛍️ Kohls.com What makes me special? ❤️ Master of Empathy 💻 Technical Wizard 📦 Product/Service Guru 💼 Communication Maestro 🧠 Creative Problem-Solver ⌛ Exceptional multitasking 😌 Resilient Optimist & Go-Getter w/ a Smile 🚀 Adaptable Learner & Passionate Customer Champion Ready to provide Fortune 500 treatment to your customers? Partner with me to boost your customer support and drive success. 💯
    Featured Skill Chat Support
    Project Management
    Communications
    Forex Trading
    Order Processing
    BPO Call Center
    Email Communication
    Ecommerce Support
    HubSpot
    Intercom
    Customer Service
    Online Chat Support
    Email Support
    SaaS
    Zendesk
    Customer Support
  • $12 hourly
    • 5.0/5
    • (5 jobs)
    Hi, and welcome to my profile! My name is Ann. I'm looking for potential long term clients. I worked in the BPO industry for 6 years and currently around 5 years as a Virtual assistant/Cold Caller/Telemarketer. My recent job was with Real Estate company. Cold Calling, meeting sets, admin tasks and closing were my scopes. These are the services I can offer: -Cold Calling -Emails, text, phone calls selling -Managing and Organizing Agreements or Contracts (Closing) -Creating Letters or Emails -Follow-up Skills -Customer Relationship Management -Setting and Organizing Appointments -Research -technical support -retention specialist with upselling also -email support -data entry Tools I'm familiar with: -Zendesk -Base -Aircall -CRM -Zoom -Slack -Salesforce -Clickup -Call tracking metrics -Podio -Investorfuse -Just call -Calltools -Click-up
    Featured Skill Chat Support
    Sales Development
    Technical Support
    Customer Retention
    Online Chat Support
    Email Support
    Sales Strategy
    Telemarketing
    Data Entry
    Real Estate
    Customer Service
    Outbound Sales
    Microsoft Word
    Cold Calling
    Communications
  • $17 hourly
    • 5.0/5
    • (36 jobs)
    🔓Unlocking the true potential of teams and transforming collaboration into remarkable outcomes! I help businesses and business owners thrive by driving productivity improvements of up to 78%. As the owner of a startup agency, I specialize in providing tailored virtual support solutions that empower companies to streamline their operations and focus on growth. My expertise spans customer support, e-commerce, web development, executive assistance, and business management, ensuring that entrepreneurs can focus on what matters most—scaling their business. With a proven track record of delivering results, I’m passionate about optimizing workflows and increasing efficiency for my clients. Let’s connect to explore how I can help your business achieve its full potential. I have experience using the following tools: Microsoft Office Google Workspace Canva Monday.com LessAnnoyingCRM Instagram Facebook LinkedIn Manychat Hubspot Trello Discord Skype Twitter / X Apollo.io Wix Shopify Hostinger Snov.io Skrapp Crunchbase LinkedIn Sales Navigator LinkedIn Recruiter Loom Slack Zoom Jotform Google Forms Cockatoo (Transcription Service) Adobe Acrobat DC PDF Filler Hostinger Instantly.ai Google Admin Whatsapp Business Meta Business Suite Smartlead.ai
    Featured Skill Chat Support
    Executive Support
    Management Skills
    Online Chat Support
    Email Outreach
    Outreach Strategy
    Appointment Setting
    Administrative Support
    Market Research
    Lead Generation
    CRM Software
    Microsoft Excel
    Data Entry
    Canva
    Virtual Assistance
    Google Workspace
  • $10 hourly
    • 5.0/5
    • (8 jobs)
    Looking for a Virtual Partner to Maximize Your Productivity? 🥇 5 Years of Customer Service Expertise 💻 E-commerce | Shopify | Amazon | ETSY ⚡ Highly efficient and Dedicated Here's how I can assist you in expanding your business 👇🏻👇🏻👇🏻👇🏻 👨‍💼 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 ♦️ Enhance your business with exceptional customer service. From routine inquiries to resolving issues, I'm here to ensure every interaction embodies the caliber and dedication your brand represents. 📦 𝙊𝙧𝙙𝙚𝙧 𝙋𝙧𝙤𝙘𝙚𝙨𝙨𝙞𝙣𝙜 𝙖𝙣𝙙 𝙁𝙪𝙡𝙛𝙞𝙡𝙡𝙢𝙚𝙣𝙩 ♦️ Order processing, integration, and fulfillment will be managed with meticulous attention to detail and seamless efficiency. 🛒 𝙎𝙝𝙤𝙥𝙞𝙛𝙮 𝙎𝙩𝙤𝙧𝙚 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ♦️ From product updates to order fulfillment, count on me to manage everything efficiently and effectively. I'll make sound judgments regarding returns and refunds to ensure customer satisfaction. Some of the tools I'm most experienced with ♦️ Zendesk, Apollo, Google Productivity Tools (Sheet, Drive, Docs, etc.) ♦️ Amazon Central ♦️ Trello ♦️ Buffer ♦️ PirateShip ♦️ Metricool ♦️ Canva 💎 With my strong grasp of e-commerce dynamics, I'm ready to jump in and make a difference in your business immediately. 💡 Have a new software in mind? Not a problem! Just send it my way, and I'll learn it quickly. If you're ready to proceed, drop me a message, and let's kick things off! 😊 Best, Justine
    Featured Skill Chat Support
    Canva
    Amazon Listing
    Apollo.io
    Product Knowledge
    Microsoft Office
    Ecommerce
    Customer Service
    Administrative Support
    Customer Support
    Google Docs
    Zoho CRM
    Email Support
    Inbound Inquiry
    Order Tracking
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    Bringing over 7 years of customer support expertise, I excel in delivering top-tier service. Beyond this, I've crafted business plans for small businesses, expanding my skill set to offer strategic insights alongside unparalleled customer care. My goal is to seamlessly blend adept customer service with strategic foresight, ensuring a holistic approach to your project's success. Additionally, my experience extends to proficiently using Mojo and Google Voice for cold-calling initiatives. These tools have empowered me to conduct successful outreach campaigns, demonstrating my ability to engage prospects effectively and drive results through strategic communication methods. Let's collaborate and elevate your business to new heights.
    Featured Skill Chat Support
    Slack
    Technical Support
    Customer Service
    Accounting Basics
    Administrative Support
    Customer Support
    Bookkeeping
    Intercom
    Email Communication
    Data Entry
    Phone Support
    Online Chat Support
  • $25 hourly
    • 5.0/5
    • (18 jobs)
    A little background on my professional career, I am a former tier 1 customer support for a ride-sharing company. I am also a former junior accounts receivable analyst for a corporate company and I assist with handling short payments from the sales department, end-of-day recoding, and other ad-hoc tasks. As a virtual support assistant, I have worked with several clients with administrative tasks, customer support, onboarding, manage F&B clients with website upkeeping and configuration. ⚡️VA - Admin Support ⚡️Customer Service (Email and Live Chat) ⚡️Onboarding Process ⚡️Back-end Support ⚡️Canva Photo Editing ⚡️Data Research ⚡️Data Entry ⚡️Website Configuration ⚡️Podcast Audio/Video ⚡️Food Order Process & Back-End Support ⚡️3rd Party Food Systems ⚡️SOCIAL MEDIA ✔️Tools and Apps✔️ Basecamp Slack Trello Canva Discord Zendesk Dropbox Google Workspace Adobe Premiere Pro Audacity Loom Outlook MS Word & Excel
    Featured Skill Chat Support
    Ecommerce Website
    Google Sheets
    Data Scraping
    Order Fulfillment
    Food & Beverage
    Order Processing
    Transaction Data Entry
    Online Chat Support
    Administrative Support
    Email Support
    CRM Software
    Product Listings
    Accuracy Verification
    Data Cleaning
  • $7 hourly
    • 5.0/5
    • (16 jobs)
    I have provided support for a couple of e-commerce stores, and the following are my areas of expertise: 1. Order Fulfillment 2. Product Import 3. Email Support 4. Facebook Support 5. Lead Generation 6. Customer Support 7. Data Entry I have over 7 years of customer service experience. I have excellent English Communication skills- both written and verbal. I worked for travel and hospitality for over 5 years and supported various of telecommunications sites - both technical and customer service. I was also a Quality Assurance Analyst for over 5 years.
    Featured Skill Chat Support
    Following Procedures
    Customer Support
    Communications
    Accuracy Verification
    Administrative Support
    Quality Control
    Zendesk
    Order Processing
    Online Chat Support
    Lead Generation
    Data Entry
    Phone Support
    Email Support
  • $8 hourly
    • 4.5/5
    • (4 jobs)
    I have been working in the bpo industry for more than 8 years now. I've been with the quality department for 6 years before moving to operations. Process improvement and being analytic are my top strengths. I am very result oriented and driven to exceed expectations from me. I can also perform clerical work and other admin task.
    Featured Skill Chat Support
    Executive Search
    Communications
    Data Entry
    Organizer
    Quality Control
    Customer Support
    Online Chat Support
    Email Support
  • $10 hourly
    • 4.8/5
    • (8 jobs)
    CEO Whisperer | Executive Leader | Brand Builder | Sales & Marketing Strategist | Digital Growth Expert | Lead Generation Pro | Executive Support Specialist | Customer Engagement Enthusiast | Content Creator | E-Commerce Optimizer | Coffee-Fueled Problem Solver With over 16 years of experience in executive assistance, sales, marketing, and digital strategy, I specialize in helping businesses streamline operations, enhance brand visibility, and drive revenue growth. I have worked with international companies across various industries, ensuring that their processes are optimized, their teams are well-supported, and their marketing strategies are built for success. My expertise includes: Executive Assistance & Operations – Managing calendars, handling high-level correspondence, organizing workflows, and optimizing business processes for maximum efficiency. Sales & Lead Generation – Developing and executing targeted outreach strategies using tools like Apollo.io, Instantly.ai, and LinkedIn Sales Navigator to drive high-quality leads and increase conversions. Digital Marketing & Branding – Crafting high-converting sales funnels, email campaigns, and social media strategies that increase engagement and customer retention. Customer Engagement & Retention – Ensuring a top-notch experience through personalized support, CRM management (HubSpot, Zoho), and automated workflows. E-Commerce & Content Optimization – Managing online stores, improving product listings, and leveraging data-driven insights to boost sales and maximize visibility. I thrive in fast-paced environments, working closely with CEOs, business leaders, and entrepreneurs to bring their vision to life. My passion for problem-solving, strategic thinking, and business growth fuels my commitment to delivering results. Loyalty is a cornerstone of my professional identity. I firmly believe that treating a business as if it were my own is the key to success in any venture. My philosophy is simple: dedicate yourself wholeheartedly, and success will follow. Extending genuine care and kindness is not just a practice but a belief—that in giving, we open the door to receiving in abundance.
    Featured Skill Chat Support
    Product Management
    Telesales
    Cold Calling
    Lead Management Automation
    Graphic Design
    Online Chat Support
    Email Management
    Project Management
    Social Media Management
    Sales
    Customer Service
    Marketing
    Administrative Support
    Digital Marketing
  • $8 hourly
    • 5.0/5
    • (14 jobs)
    "Don’t limit your challenges; challenge your limits." I am Dina Bernales, your research specialist and customer service associate. I have a passion for learning and discovering things from the internet. I also love helping people and solve their problems. I am seeking a full-time opportunity where I can employ my research and customer service skills. I previously worked in real estate as a land acquisition manager, finding lands to buy in different states in the US for my client. List of skills: -Research Specialist- Data analysis Company research (website, locations, contact information, aliases, etc.) Land acquisition (parcel look up) Property tax search Skip tracing List building GIS maps Google Maps Data mining Lead generation Skip tracing tools (ThatsThem, Whitepages) Email finder (Hunter.io, RocketReach, Snov.io, AeroLeads) Additional skills and tools: CRM (Salesforce, Close, Zoho) Slack Canva Google Workspace Microsoft Office Typing speed of 50 wpm (minimum) Writing (product reviews and description) -Customer Service Associate- Call handling/customer management CRM (Salesforce, Close, Zoho) Flexibility Technical support Troubleshooting Active listening Fluent in English Multitasking Email etiquette Interpersonal skills Typing speed of 50 wpm (minimum) Other skills: Claims and disputes resolution Package tracking Processing shipments Online enrollment assistance Processing refund requests
    Featured Skill Chat Support
    Company Research
    Order Fulfillment
    Online Chat Support
    Salesforce
    Customer Support
    Data Mining
    Prospect List
    Contact List
    Microsoft Office
    Administrative Support
    Data Entry
    List Building
    Lead Generation
    English
  • $5 hourly
    • 5.0/5
    • (11 jobs)
    5 Years of combined customer service, sales, and technical support experience. I am well versed in phone handling and email support. I can easily adapt to new tasks. I put high importance on integrity and the quality of work I put on the table
    Featured Skill Chat Support
    Email Communication
    Data Entry
    Following Procedures
    Customer Service
    Report
    Booking Management System
    Online Chat Support
    Phone Support
    Email Support
  • $15 hourly
    • 5.0/5
    • (14 jobs)
    Proactive leader with strong expertise and skilled in team coordination and website management to help clients grow their business by streamlining daily operations. Proficient in Microsoft Excel / Google Sheets for effective performance tracking and management. Known for good work ethic, strong initiative and proactive problem-solving. Core VA Skills: - Team & Project Management - Email & Calendar Management - CRM Management (Close.com, Salesforce) - WordPress & Shopify Management - Social Media & Influencer Management - Transcription Services - Content Creation (Basic) - Email Marketing (Mailchimp, Klaviyo, Mailshake) Tools & Platforms - ECOMMERCE - Shopify & WordPress management - EMAIL MARKETING - Mailchimp, Klaviyo, Mailshake, Close.com, HelpScout, Instantly, Mailerlite - CRM - ClickUp, Monday.com, Trello - SMM - Later, Meta Experience Overview: - Graduated Cum Laude, AB Mass Communication, Far Eastern University - 13 Years in BPO as a Customer Support Specialist (email, phone, chat) - 2 Years as a Transcriptionist at PeopleSupport Inc. - Email Support Specialist & Order Fulfillment at JJSHOUSE.com - Influencer Manager & Coordinator - Social Media Manager for Instagram (using Later) - Content Creator & Editor WordPress I’m always eager to learn and upskill – so if you’ve got something new in mind, I’d love to dive in! Let’s Connect! Looking forward to a quick call to see how I can help you. I’m confident it’ll be worth your time!
    Featured Skill Chat Support
    Social Media Management
    Social Media Advertising
    Email Support
    Social Media Marketing
    Influencer Marketing
    Microsoft Excel
    Online Chat Support
    Customer Support
    Lead Nurturing
    Lead Generation
  • $20 hourly
    • 4.7/5
    • (42 jobs)
    Virtual Assistant | Customer Support | Administrative Assistance In these challenging and dark times filled with scammers, unproductive employees and freelancers who over promise but under deliver, let me introduce myself. I am Laine, a freelancer with more than 7 years of experience as a VA/Customer Support Representative. My role is to make sure YOU, my client, will receive the support you need to help you run your company as smoothly as possible. I am an all around assistant that (always) has a positive "can-do" attitude. My specialty is on customer service, sales, e-commerce and real estate. If you need someone to help with live chat, email support, phone support, product listing, skip-tracing, admin tasks, data entry, social media, and dealing with difficult people, I can surely help you with your issue. Or better yet, you tell me how I can help and I'll do my best to ensure that you can rest easy, that your company is in good hands. I have a very flexible hours and don't mind working evenings or weekends. If given the chance to be hired, I guarantee hard-work in every project that I will do. Let's chat for future collaborations!
    Featured Skill Chat Support
    Automation
    Sales Operations
    Sales
    Shopify
    Real Estate
    Google Workspace
    Lead Generation
    Customer Service
    Photo Editing
    Customer Support
    Online Research
    Email Communication
    Data Entry
    Online Chat Support
  • $8 hourly
    • 5.0/5
    • (3 jobs)
    - 12 years of customer service experience (chat, calls, and emails) - Zendesk, Freshdesk, Gorgias, Netsuite, Neto/Maropost, and Shopify expert - Google sheet and data reporting proficient - Almost 2 years of leadership experience in the Customer service field
    Featured Skill Chat Support
    Gorgias
    Shopify
    NetSuite Administration
    QuickBooks Online
    Communication Etiquette
    Critical Thinking Skills
    Technical Support
    Product Knowledge
    Data Entry
    Customer Satisfaction
    Email Communication
    Customer Service
    Online Chat Support
    Zendesk
  • $10 hourly
    • 4.9/5
    • (11 jobs)
    🚨 Feeling swamped with endless tasks and responsibilities? 🚨 Need help to organize your business? 🚨 Overwhelmed by admin work? 🚨 Wanted support on your communication channels? 🚀 𝙇𝙚𝙩 𝙢𝙚 𝙗𝙚 𝙮𝙤𝙪𝙧 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣! 🚀 🔥 𝙋𝙧𝙤𝙟𝙚𝙘𝙩 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ✦ Asana, Airtable, Monday.com, ClickUp 🔥 𝙀𝙢𝙖𝙞𝙡 & 𝘾𝙖𝙡𝙚𝙣𝙙𝙖𝙧 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ✦ Outlook, Gmail, Outlook Calendar, Google Calendar, Calendly 🔥 𝘾𝙍𝙈 𝙖𝙣𝙙 𝘼𝙪𝙩𝙤𝙢𝙖𝙩𝙞𝙤𝙣 ✦ Hubspot, Zendesk, Freshdesk, Zoho 🔥 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 ✦ TikTok, Facebook, X, Instragram, YouTube 🔥 𝙂𝙧𝙖𝙥𝙝𝙞𝙘 𝘿𝙚𝙨𝙞𝙜𝙣 ✦ Canva, Photoshop 🔥 𝘼𝙧𝙩𝙞𝙛𝙞𝙘𝙞𝙖𝙡 𝙄𝙣𝙩𝙚𝙡𝙡𝙞𝙜𝙚𝙣𝙘𝙚 ✦ ChatGPT, Bard, Copilot 🔥 𝙏𝙞𝙘𝙠𝙚𝙩𝙞𝙣𝙜 𝙖𝙣𝙙 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ✦ Zendesk, Freshdesk, Hubspot, Zoho 🔥 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 ✦ Slack, Skype, Zoom, Discord, Google Meet, Microsoft Teams, WhatsApp, Telegram 🔥 𝙊𝙣𝙡𝙞𝙣𝙚 𝙎𝙩𝙤𝙧𝙖𝙜𝙚 ✦ OneDrive and GoogleDrive Here's what I bring to the table: ✅ Streamline your workflow, ensuring you make the most of your valuable time ✅ Excel in managing calendars, emails, and files, keeping everything in order ✅ Take the reins in deciding which tasks need immediate attention, allowing you to stay focused on your priorities ✅ Those recurring, time-consuming tasks? Got them covered for you, freeing you up for more important tasks Whether it's data entry, research, email management, customer support or any other administrative task, consider me your A+ Virtual Assistant, your all-rounder, and your partner in achieving peak efficiency. Together, we can conquer your to-do list and reclaim your time. Ready to lighten your workload and boost your productivity? 🟢 If you're sold and think we're a good fit.. 💬 Drop a personalized message and let me know.. 📞 What time works best for you for a discovery call *wink*
    Featured Skill Chat Support
    Communications
    ClickUp
    Scheduling
    Administrative Support
    Google Sheets
    Customer Service
    Facebook Advertising
    Executive Support
    ChatGPT
    Email Communication
    Data Entry
    Canva
    Virtual Assistance
    Online Chat Support
    Social Media Management
  • $12 hourly
    • 5.0/5
    • (5 jobs)
    As a Customer-Centric Research and Communication Manager extraordinaire, I bring a decade of unrivaled experience and skill set perfectly tailored to meet your needs. Get ready for a potentially surprising experience! Skills that contribute to my effectiveness in this role include: 🌟 Master of communication and coaching, delivering sky-high customer service standards. 🌟 Team leadership, training, and development virtuoso. 🌟 Adaptable and motivated care support professional with stellar customer care expertise. 🌟 Microsoft and Google Suite wizard, Intercom, HubSpot, Slack, and WordPress aficionado. 🌟 Detail-oriented dynamo thriving in warp-speed environments, continuously enhancing processes. 🌟 Analytical problem-solver, transforming data into game-changing improvements. 🌟 Record-breaker in customer satisfaction scores and performance targets. But wait, there's more! I also have a secret weapon—a background in language module creation, development, and effective coaching, all wrapped up with a smile. I'm not just eager to grow with you; I'm trainable and ready to absorb knowledge like a sponge. Picture me as a growth-oriented, knowledge-hungry sidekick, fueling your team's progress. Here are the extraordinary skills I bring to the table: ✅ Research guru: I can unearth hidden gems of information like nobody's business. ✅ Quality assurance whiz: I optimize processes like a champ, ensuring top-notch results. ✅ Performance trend analysis ace: I decipher data like Sherlock Holmes to drive improvements. I believe I'm the right fit for your organization. Let's schedule a Zoom chat to discuss how I can help take your company to the next level.
    Featured Skill Chat Support
    Email Etiquette
    Online Chat Support
    Customer Satisfaction
    Customer Service
    Sales
    Team Management
    Data Entry
    General Transcription
    Quality Control
    English Tutoring
    Communications
    Customer Experience
    Team Facilitation
    Online Research
    Data Analysis
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