Hire the best Customer Service Representatives in the Philippines

Check out Customer Service Representatives in the Philippines with the skills you need for your next job.
  • $15 hourly
    When serving customers, I put myself in their shoes and stay there until their needs are met, thereby giving the issue my all in order to get lasting resolution. Through my work-related and educational experience, I have expanded my abilities to provide excellent customer service in a professional manner. My background in the people service industry has equipped me with superior organizational facilities and time management skills. I have outstanding problem-solving skills that allow me to respond to customer’s complaints or issues in a professional manner. Diligence and efficiency are my keywords which are reasons enough for me to do an amazing job. My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass expectations and requirements. I am empathetic, responsive, patient, and conscientious Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention. I would love to contribute my personal attribute and skills to the team. Clients Feedback: "An outstanding performance from Gladys. She completed the task exactly as requested" "Gladys delivered a high quality job that exceed my expectations. I will hire her again." WORKING SKILLS Customer Support Sales CRM Phone Support Order Tracking Inbound/Outbound calls Admin Assistant Data Entry Data Mining Lead & Contact Research Excel Google Spreadsheet Travel Planning Email Handling Convention Conferences Researcher Web Research Web Content Writing Email Communication HubSpot Slack Aircall Accounting/refunds Virtual Assistant Dispatcher Buzzstream Shopify FB Ads Lead Generation Hunter.io Facebook Gmail Stripe Trello If you need assistance, you are free to message me.
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    Prospect List
    Online Research
    Data Mining
    Google Search
    Information Literacy
    Data Scraping
    Communications
    Contact List
    Administrative Support
    Microsoft Word
    Virtual Assistance
    Data Entry
  • $7 hourly
    Welcome to my Profile. My name is Jessa. I am a flexible real estate specialist here on Upwork. A trustworthy professional with 6 years of combined experience as a Virtual Assistant Real Estate Experience: I have done multiple cold-calling campaigns with real estate investors and wholesalers. Mojo dialer, google voice, skip tracing, prop stream, appointment setter, and Acquisition Manager. I help them by making outbound calls to property owners who might be interested in selling their homes, qualifying leads, and setting appointments for my client. I also do web research, marketing campaigns, manual skip trace, and navigate county sites to get relevant info about the property and the owners. Lead Generation/Data Entry Experience: I help clients by data mining and/or web research to build an effective and successful lead generation program for their business. I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore innovate the work culture for the betterment of all parties concerned. I am flexible and adaptive and can work in a different environment. I have the right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoes. I work as efficiently as possible. I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result-oriented person, fully dedicated to my work. Teamwork is my best attribute. I look forward to discussing more of my expertise with you and seeing how we can potentially work together am available to speak with you anytime. I am available to speak with you anytime. Experiences in: -Project Manager -Email Support -Customer Support -Admin Support -Web Research & Data Entry -Virtual Assistance -Email Administration Let's connect! Jessa Marie
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    Cold Email
    Email Support
    Phone Support
    Customer Support
    Customer Relationship Management
    Cold Calling
    Real Estate
    Data Entry
  • $60 hourly
    Technical and customer service professional, a team leader with over 10 years of extensive experience along with a great ability to implement solutions and handle unresolved problems. I bring this wealth of experience to my Upwork clients to effectively and efficiently deliver high-quality work result. Awarded as one of the finest RingCentral technical representative. Expert handling all types of VOIP set up and issues, such as auto receptionist, hunt groups, call forwarding, custom rules, setting up voicemail and greeting, port-in requests, implementation, and phone trainings. I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I have a strong communicative and convincing skill to deal with any kind of costumers. Furthermore, I am expert on- *Materializing best customer experience by giving best resolution. *Professionalism over the phone *Good understanding of technical terminologies *Confident speaking with Native American *Worked with high profile clients - exposed in client-facing, meetings, and engagements *Create a clear and concise presentation based on the client's needs *Organized, efficient, quick thinker, and able to adapt to change *Able to work on flexible hours and weekends I believe in work smart and honesty. I am always interested in making long-term professional relationship with my clients to ensure every project become successful.
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    RingCentral Glip
    Network Equipment
    System Administration
    Customer Support
    Technical Support
    VoIP Software
    VoIP
    BPO Call Center
    VoIP Administration
    Network Administration
    Hardware Troubleshooting
    Online Chat Support
    Business with 100-999 Employees
    Call Center Management
  • $40 hourly
    E-payment Expert 💳 Payment Processing 🌐 Online Transactions Bookkeeping Expertise 💼 Financial Record Keeping 🧾 Transaction Tracking Email Support Proficiency ✉️ Prompt Responses 📧 Inbox Management Chat Support Mastery 💬 Live Chat Solutions 🤝 Customer Interaction Administrative Wizardry 🗃️ Organized Task Management 📅 Calendar Coordination Technical Skills 💻 Tech Savvy 🔄 Adaptive Learning Research Enthusiasm 📚 In-Depth Exploration 🧠 Analytical Insight Data Entry Precision 📊 Accurate Data Handling ⌨️ Efficient Typing Skills
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    Account Management
    FinTech Consulting
    Bank Reconciliation
    Google Sheets
    Microsoft Excel
    Accounting
    Finance
    Ecommerce
    Invoicing
    Email Support
    Phone Support
    Administrative Support
    Technical Support
    Virtual Assistance
  • $40 hourly
    If you need help with Zapier, API, Webhooks, Workflow Strategy and implementation, Forms Data capture, Sales & Marketing Automation, Social Media automation, and Zapier fix/troubleshooting, then look at my profile, and let's connect! 👇🏼 ⭐⭐⭐⭐⭐ - "Great! Easy to work with and efficient." (Job post: Fix Zapier issue - Create Pipedrive deal from new inbound email) ⭐⭐⭐⭐⭐ - "Brian was very detail-oriented. I highly recommend his services!" (Job post: Zapier Expert) 👇🏼 I can help automate your workflows or integrate your tech stack including but not limited to the following: ⭐ Kajabi, Teachable, Thinkific, Kartra, Circle, Trainerize ⭐Lawmatics, Clio, ActionStep ⭐ ActiveCampaign, MailChimp, Klaviyo, Flodesk, Close.io, Hubspot, Copper, ActiveCampaign, Pipedrive, ClickFunnels, Go High Level, PersistIQ, Growbots, Outreach, SalesLoft, Apollo, Instantly, WordPress ⭐ Zoom, Vimeo ⭐ ThriveCart, Shopify ⭐ ClickUp, Asana, Trello, Monday.com ⭐ Calendly, Acuity, ScheduleOnce(OnceHub) and other similar booking apps ⭐Jotform, Typeform, Wufoo, WordPress forms, and other online/web forms, Facebook/Meta Leads Ads ⭐Google Drive, Sheets, Docs, Gmail and SMS, ManyChat ⭐Instagram, Facebook Leads Ads, Pinterest Other services: ⭐CRM setup ⭐ Saas Tech Support/Customer Support ⭐Saas Integrations ⭐ Sales Funnel Build & Migration ⭐ Email Parsing/Data extraction via Zapier ⭐ Form Creation | Intermediate CSS Other experiences: ⭐Former Customer Success Manager at Gondola.travel and PersistIQ (remote/Upwork) ⭐Customer Support and VA at Playable.video (remote/Upwork) ⭐More than 5 years of tech support/customer support/customer service in both remote and call center setting ⭐More than 5 years of outbound/inbound sales experience in both remote and call center setting ⭐Tech and Marketing VA experience for marketing agencies and consultants/online coaches (remote/Upwork) ⭐Project Management experience (remote/Upwork) A few more feedback on my Upwork profile (check out my Profile to validate or to learn more): ⭐⭐⭐⭐⭐"Brian was really easy to work with and was able to figure out my problem very quickly. He was able to troubleshoot and help us figure out a few more things. We are going to work with him again in the future. Highly recommend for automations!" ------------------------------------------------------------------------------------------------------------------------ ⭐⭐⭐⭐⭐"Absolut amazing freelancer! I hat a difficult task. Actually I hired 3 other freelancer to solve it before I found Brian. His motivation and patience is remarkable! He solved my problem related to e-commerce and the tool Zapier.com. I will book him for my future projects!" ------------------------------------------------------------------------------------------------------------------------ I'm always responsive to messages, so don't hesitate to reach out. Happy to hop on a call to discuss your project and/or the role you're looking to fill! Cheers, Brian L.
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    Prospect List
    Appointment Setting
    Sales
    Light Project Management
    Technical Support
    Customer Satisfaction
    Automated Workflow
    Zapier
    Marketing Automation
    Customer Support
    HubSpot
    Online Chat Support
    Email Support
  • $45 hourly
    Looking for a Project or Operations Manager that can help you with a little bit of everything? Are you overwhelmed by your daily goals? Do you need someone to help you stay focused and on target? Does your life feel chaotic? I am here to help. - Project Management ▪ Process Automation ▪ Marketing, Web Dev, Media, CS, Accounting teams ▪ Technical Campaigns ▪ PPC Ads Campaigns (Google Ads/Adwords, FB Ads) ▪ Web Development ▪ Graphic Design Team ▪ Video Projects ▪ Webinar Facilitator (Zoom) ▪ Customer Support ▪ FB Community Management ▪ Team Management ▪ CRM/Project Management (Podio | Zoho | Trello | Asana | Slack | Evernote | Basecamp | Jira | Monday.com | Hubspot | Notion | FreedomSoft..) ▪ Event Creation/Management - Executive Assistant ▪ Administrative Tasks ▪ Customer Relations | Client Specialist | Recruitment ▪ Social Media & Community Manager (Facebook, Instagram, Twitter & LinkedIn) ▪ Google Suite | DropBox | Box ▪ Email Management, Outreach and Marketing (Mailchimp | Campaign Monitor | Active Campaign) ▪ File and Documentation Management ▪ Web Research, Data Entry ▪ Managing database (ie filing | sending | updating, etc.,) ▪ MS Office Applications (Word, Excel, Powerpoint) ▪ Calendar Management (Scheduling, Appointment Setting.,) ▪ Accountability Coach (Reminders, Tasks, To Dos) ▪ Web Development | WordPress Website Hosting | Creation & Maintenance ▪ E-Commerce (Shopify) Support | Inventory | Graphic Design | Website Management & Analytics ▪ Real Estate: Running Comps | Lead Gen | Sorting | Follow ups & Listing/Property Manager ▪ Transcription | Proofreading ▪ Audio/Video Editing (Adobe CC) ▪ Graphic Design | Branding | Character Design (Adobe CC) ▪ UI / UX Figma ▪ Sample Casting/Brand Marketing (Corporate Design|Flyers|Banners|Business Cards|General Layout Design) ▪ LinkedIn Managing/Recruiting ▪ Digital Marketing - Onpage and Offpage SEO - Good Listener - Link Building - Lead Generation - Windows and Mac proficiency In over 7 years of experience, I have worked with almost all of the departments in a company if not more. I pride myself in my capability to deliver amazing results ahead of deadline and with outstanding work ethic. I consistently enhance my skills by taking online courses to ensure that my knowledge is up-to-date. I'm always up to the challenge of learning something new every day. Especially if it allows me to provide more value to your business. I am currently looking for new opportunities to build strong relationships with clients. If you feel that we can be great partners in helping each other out, send me a message and I’ll do my best to exceed your expectations.
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    SEO Setup & Configuration
    Time Management
    Adobe Creative Cloud
    WordPress
    Digital Project Management
    Graphic Design
    Communications
    Business Operations
    Cross Functional Team Leadership
    Marketing Operations & Workflow
    Team Management
    Social Media Management
  • $46 hourly
    ************************************************************************************************** "I will guarantee to build your company brand, establish your company integrity, earn your customer's trust, do business with confidence, and help you increase revenue". ************************************************************************************************** A Lean Six Sigma Certified professional. A self-taught I.T. specializing in cloud computing and networking. I would love to work for people who are longing for progress and continuous improvement. I would appreciate working for a firm that takes some of my insights towards the job to make it more meaningful, and efficient. I am your reliable service planner, project manager, and implementation officer ready to help your business succeed in both I.T. and service process industries. I am a service provider for industries that have been handling and dealing with different people from various walks of life as well as businesses of all kinds. I was trained and mastered different skills to complete the task designated to me. All of it should always be for the advantage of the business. I dream to apply all of those solid experiences to a particular business that would embrace and acknowledge some of my business-wise suggestions. VoIP expertise is listed below: **Call Flow Designing - Programmatic and Traditional **Telephony Server Deployment, config and setup **SIP termination/Origination Setup **Call queues / Auto Attendant - IVR **Call Forwarding / Call Routing **Voicemail Setup / Custom Answering Rules **Porting / User setup / Limited extensions **SMS Automation **Shared lines **Multi Site **Hot Desking **Templates / Role setup **Call logging expert / Audit trail **Announcement / Audio greetings - Voice over **Call Recording / Holiday Config **Desk Phone Provisioning **Analog line integration - ATA fxs/fxo config **Call Center Management console **Integration support via custom API
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    VoIP Administration
    End User Technical Support
    3CX
    System Administration
    Microsoft Exchange Server
    Helpdesk
    Computing & Networking
    Bug Reports
    macOS
    Incident Management
    Logistics Coordination
    Business Operations
    Microsoft Outlook
    Tech & IT
  • $45 hourly
    ✅ Top Rated Freelancer for 8 consecutive years ✅ Co-Founder & CEO of Funnel Expert PH ✅ 7 years in the BPO industry prior to freelancing Hi! 👋 I'm Macy and thanks for checking me out. Are you looking for an EXPERIENCED Virtual Assistant who has a wide range of knowledge and skills to complete ANY KIND of project? Then, you've got to HIRE ME. I've been freelancing since 2014 and have been a Top Rated Freelancer for almost the same length of time. I have 100% job success rate which indicates an overall track record of meeting or exceeding my clients’ work expectations. Prior to that, I worked in a BPO industry for 7 years handling mostly sales, marketing, customer service, and retention. I have completed thousands of varied tasks and I have an immense skill set. I have proven the ability to provide exemplary work with quick turnaround times and the ability to multitask and handle all aspects of the business while increasing overall productivity with efficient work. EXCELLENT WORK ETHICS can make your business. And my goal is to ALWAYS make every client I work with satisfied with my services by giving 110% of my effort. My clients have provided me with 5-star ratings and positive feedback CONSISTENTLY. 💯 I provide expert assistance on: ▪ ClickFunnels ▪ Active Campaign ▪ Email Automation ▪ Wordpress ▪ WooCommerce ▪ Infusionsoft (Keap) ▪ Shopify ▪ Zendesk ▪ Klaviyo ▪ Mailchimp ▪ Wix ▪ Social Media Management ▪ Team/Project Management ▪ Administrative Support ▪ Customer Service ▪ Sales and Marketing ▪ Lead Generation ▪ Email Handling ▪ Internet Research ▪ Real Estate ⬇️ WHAT THEY SAY ABOUT ME ⬇️ ⭐⭐⭐⭐⭐ "I can honestly say that Macy is a 5-star - she was incredibly available to me, even with our time differences, she would get started right away and work very quickly to get the work done that I asked of her. She also added her own strategic thinking, which was very comforting to know she was really thinking through my marketing and client needs. She is wonderful and I highly recommend her." ⭐⭐⭐⭐⭐ "Can't even explain how awesome she is to work with. I have not only learned a lot of, but also have had the opportunity of growing my company to a good new level. Thank you for setting up such a strong platform for me to step into." ⭐⭐⭐⭐⭐ "This was an amazing experience. I learned so much from Macy. She is so knowledgeable and professional. Her work is the best I have ever had from a freelancer. I highly recommend her and I will definitely be using her in the future." ⭐⭐⭐⭐⭐ "Macy has done a rockstar job! She's reliable, communicates effectively, and works extremely hard. She is not afraid of acquiring new skills and she hits deadlines on time, every time! She's one of the best I've worked with and I highly recommend her!" ⭐⭐⭐⭐⭐ "We hired Macy for a long term contract for one of our project and were nothing short of impressed. Her communication, functionality and quality of work was all of quality standard. We will be using her for a future projects." ⬇️ MORE REVIEWS BELOW ⬇️ We don't know yet if we will be a good fit to work together, but it's definitely worth a conversation. 😉 Let's connect! 📩
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    Email Marketing
    Landing Page
    Lead Generation
    Social Media Marketing
    WooCommerce
    WordPress
    Marketing Automation
    ActiveCampaign
    Keap
    ClickFunnels
    Shopify
  • $35 hourly
    I AM YOUR TRUSTED RIGHT HAND--Your success is my joy! Over the last 2 years, I have been promoted from being an Executive Administrator to Business Operations Manager. But with more than 10 years of experience, HR and People Operations are my strong foundations. CEO's are set up for the big things--let the mundane minuscule tasks of every day be mine. Confidentiality is one of my strongest asset, as well as proactivity. I step in when I think there's an opportunity to better the processes--even if it's not in my JD. I am proactively OC and none has regretted hiring me for those. I personally enjoy proposing programs, team engagement activities, as well as organizing team events. I have also created employee manuals and job description classifications for one VA industry client. Other types of confidential personal assistance that I provide to my CEO clients are plane and hotel bookings, personal purchases, and handling of credentialing information. Needless to say, confidentiality, flexibility, and timeliness are my strengths, especially since I have been certified by HIPAA (Health Insurance Portability and Accountability Act ) this 2018. My rates are flexible. I strongly believe that setting up a business for success will eventually benefit my financial needs in the long run and this is my personal motivation, not the 15-30 paychecks.
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    Email Communication
    Email Etiquette
    SEO Writing
    Administrative Support
    Human Resource Management
    Email Deliverability
    CTM Communications Human Resource Manager
    Search Engine Optimization
  • $65 hourly
    Greetings 🖖 Looking for a tech nerd? That enjoys Sytem build-ups, automations, and upgrading your business in general? I'm here to HELP! I'm a hybrid who does Operation Management, System Build-up, Automation, and design specialist. YEP! you are hearing it right ... a tech who is also strong in design/creative. What do I do? - CRM Build-up via (Podio, GHL, Keap and More) - Website development & design - Automation (*Need to automate & Integrate? I'm your gal) - and MORE! Right now I fell inlove with Go High Level and what it can do for businesses. I've been helping small and big businesses (and even agencies) integrate their day to day business with Go Highlevel. P.S. My skills does not limit here... You can say I'm like a swiff knife ;)
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    Website Builder
    CRM Development
    Automation Anywhere
    CRM Automation
    Tech & IT
    WordPress
    Account Management
    Transaction Processing
    Task Coordination
    Personal Administration
    Web Host Manager
    Video Editing
    Web Design
  • $50 hourly
    Hello there! 𝐇𝐨𝐰 𝐜𝐚𝐧 𝐈 𝐡𝐞𝐥𝐩? I'm here to help 𝙖𝙣𝙙 𝙥𝙧𝙤𝙫𝙞𝙙𝙚 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 𝙩𝙤 𝙮𝙤𝙪𝙧 𝙥𝙧𝙤𝙗𝙡𝙚𝙢 - yes! 💪 🛠️ Tech-savvy Gen Z Engineer ✨ Protagonist (ENFJ) with Gallups Strengths on Woo, Communication, Positivity, Activator and Learner 🤝 A great collaborator and remote support for everything that you need! WHAT I DO: I'm not just your ordinary Virtual Assistant or Business Consultant; I'm your strategic partner in your business and digital transformation. My expertise lies in orchestrating digital marketing, media buying, and even chatbot strategies that elevate your brand and scale your business. With a blend of analytical precision and creative zest, I unlock growth opportunities that others might miss. WHO I WORK WITH: My clients are visionaries seeking more than just incremental growth. From startups poised for their next growth spurt to established businesses looking to redefine their digital strategy, I partner with leaders eager to make a significant impact in their markets. WHY IT WORKS: Our collaboration goes beyond conventional tactics to deliver: ⚡ A deep dive into your brand’s DNA, crafting a customized strategy that attracts and retains your ideal customer base. ⚡ A data-driven approach to media buying, ensuring your brand not only gets seen but remembered and acted upon. ⚡ The integration of cutting-edge chatbots, enhancing customer interaction and automating sales processes for efficiency and scale. ⚡ A user-centric digital experience that captivates and converts, supported by systems that simplify and streamline your operations. WHAT MAKES ME DIFFERENT: My focus is on delivering tangible results through a holistic and integrated approach. While others may offer pieces of the puzzle, I provide the complete picture - a comprehensive strategy that aligns with your business goals, powered by the latest in digital innovation. 1️⃣Send me a personalized Upwork message 2️⃣Click a green Schedule a Meeting button 3️⃣Choose one for 15 minutes and I'll confirm the timeslot Cheers, Caleb
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    Facebook
    Google Ads
    Instagram Ad Campaign
    Facebook Ads Manager
    Media Buying
    Chatbot
    Gorgias
    Zendesk
    Presentation Design
    Administrative Support
    Virtual Assistance
    Graphic Design
    ChatGPT
    Canva
  • $15 hourly
    I worked in the BPO industry for 9 years as a Customer Service/Sales Representative. I have trained by the best BPO companies in the Philippines. I handled Outbound, inbound and chat support accounts. I am a passionate worker and can work with less supervision but with great results. After a few months of being a Customer Service Agent, I was promoted to be a Team Leader. I can provide e-mail, chat and phone support or anything just to provide excellent customer service. I love to work with the team, plan success and be part of the solution to any challenges that we encounter. I believe that giving exceptional customer service is the key to a company's growth and success. As the years went by, I managed to learn a lot and improve myself on the attitude which is very essential in this industry such as reliability, patience, focus, time management, and a positive attitude. I am willing to learn, enhance myself to provide excellent customer service. I am a full-time freelancer and I am willing to work in shifting schedule.
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    Invoicing
    Email Communication
    Customer Support
    Report Writing
    Customer Experience
    English
    Online Chat Support
    Phone Support
    Zendesk
  • $10 hourly
    * Data reporting and visualization * eCommerce Virtual Assistant * General Virtual Assistant Reporting & Analytics * 10+ years experience with data analysis, reporting, and visualization * Collaborate with inter-departments to deliver projects and reporting needs * Reporting development via MS Excel, Google Sheets, PowerPoint, and Power BI * CRM - Salesforce report and dashboard creation eCommerce VA * Prepares weekly and monthly reports for eBay, Poshmark, and Amazon Seller Central and Vendor Central * Product research and supplier sourcing for Amazon * Compare pricing with eBay, Amazon, and Walmart * Create bi-monthly eBay campaigns General VA * Data entry with accuracy and speed
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    Microsoft Power BI
    Ecommerce Platform
    Data Visualization
    Google Docs
    File Maintenance
    Communications
    Amazon Seller Central
    Amazon Vendor Central
    Report
    Data Entry
    Microsoft Excel
    Google Sheets
    Data Processing
  • $8 hourly
    Before migrating to the work from home setting, I spent almost two years in the BPO and Call Center industry and gained a well-rounded experience in customer support via phone, chat, and email for various companies and campaigns.
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    Recruiting
    Customer Experience
    Data Sheet Writing
    Customer Support
    Email Communication
    Data Entry
  • $10 hourly
    Experienced Operations Manager with demonstrated history of working in the outsourcing/offshoring industry. Climbed up from agent to OM post in a span of 3 years. Hard working and skilled in Management, Customer Service, Performance Management, Customer Satisfaction and Team Management. Focused and goal oriented person with an aim to excel in every field.
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    Product Review
    Amazon
    Ecommerce
    Amazon FBA
    Administrative Support
    Online Chat Support
    Bookkeeping
    LinkedIn Development
    Lead Generation
    Data Entry
  • $9 hourly
    🏆TOP-RATED PLUS PROVIDER on Upwork 🏆 🏆 100% Job Success Rate 🏆 I help business owners focus on growing their business by expertly and professionally handling all backend tasks with high-quality results! 𝗙𝗼𝗿 𝗯𝗮𝗰𝗸𝗲𝗻𝗱 𝘀𝘆𝘀𝘁𝗲𝗺𝘀, 𝗜 𝗵𝗮𝘃𝗲 𝘂𝘀𝗲𝗱: ✅ Shopify ✅ Amazon 𝗙𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲, 𝗜 𝗵𝗮𝘃𝗲 𝘂𝘀𝗲𝗱: ✅ Gorgias ✅ Gmail ✅ Business Suite 𝙁𝙤𝙧 𝙩𝙖𝙨𝙠 𝙖𝙨𝙨𝙞𝙜𝙣𝙢𝙚𝙣𝙩 𝙖𝙣𝙙 𝙥𝙧𝙤𝙟𝙚𝙘𝙩 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩, 𝙄 𝙝𝙖𝙫𝙚 𝙪𝙨𝙚𝙙: ✅ Asana ✅ ClickUp ✅ Notion 𝙁𝗼𝗿 𝗼𝘁𝗵𝗲𝗿 𝗮𝗱𝗺𝗶𝗻 𝘁𝗮𝘀𝗸𝘀: ✅ Google Suite ✅ Google Drive ✅ Microsoft Office 𝙏𝙤𝙤𝙡𝙨 𝙖𝙣𝙙 𝘼𝙥𝙥𝙨 ✅ Canva ✅ Kajabi ✅ Accredible ✅ Adobe Acrobat ✅ Constant Contacts ✅ Emotive 𝑶𝒕𝒉𝒆𝒓 𝑺𝒌𝒊𝒍𝒍𝒔 ✅ Social Media Posting ✅ Web Research ✅ Data Entry ✅ Email Management ✅ File Management If it's a match, please feel free to send me a message or an invitation. 📩 Ecstatic to work with you! 🤝
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Online Chat Support
    Customer Satisfaction
    Virtual Assistance
    Data Management
    Google Workspace Administration
    Kajabi
    Gorgias
    Shopify
    File Management
    Canva
    Administrative Support
    Email Communication
    Data Entry
    Google Docs
  • $10 hourly
    Experienced Customer Service Professional | E-commerce Specialist | HR & Recruitment Expert 🌟 With over a decade of dedicated service in the dynamic realm of customer service, I bring a wealth of experience to the table, ensuring seamless and exceptional customer experiences. Throughout my journey, I've evolved with the industry, specializing in e-commerce for the past 5 years, where I've honed my skills in navigating the intricacies of online business. 🛍️ E-Commerce Expertise: For the past half-decade, I've been at the forefront of the e-commerce revolution, navigating the fast-paced world of online business. My hands-on experience spans from optimizing customer journeys and enhancing user interfaces to implementing strategies that drive growth and customer satisfaction. My goal is to create an online shopping experience that exceeds expectations and keeps customers coming back for more. 🤝 HR & Recruitment Strategist: In addition to my e-commerce expertise, I've spent the last 5 years immersed in Human Resources and Recruitment. This experience has allowed me to appreciate the importance of cultivating a positive workplace culture and strategically selecting top-tier talent. Leveraging my customer service background, I bring a unique perspective to recruitment, ensuring that candidates not only possess the required skills but also align with the customer-centric values that drive success. 🔧 Key Skills: ✨ Customer Service Excellence ✨ E-commerce Operations ✨ Strategic Planning ✨ User Experience Optimization ✨ Human Resources & Recruitment ✨ Team Leadership & Collaboration Join me on this exciting journey where passion meets professionalism, and together, we can elevate customer experiences, drive e-commerce success, and build thriving teams.
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    Alternative Dispute Resolution
    Ecommerce Order Fulfillment
    Staff Recruitment & Management
    Recruiting
    Social Media Content Creation
    Refund Processing
    Email Support
    Order Tracking
  • $10 hourly
    Hello, I am Ericson Mico D. Cruz. I am a graduate of Bachelor of Science in Business Administration major in Marketing Management relations. I am fluent in speaking and writing English and the local language. I have two relevant years of experience as a freelancer outside Upwork. I had, and experience working as a virtual assistant for a travel blog where I research and sync photos and inviting descriptions fills up location and contact details for parks, museums, and hotels in Canada that would. I also had experience syncing photos and provided accurate descriptions for products for online shopping malls. I also got the chance to work with a team that checks possible disputes from other freelancers. Recently, I was a Customer Relation Officer of a mall that focuses on customer service and safety. I am a self-driven and passionate professional with a wide range of technical and marketing skills. I am a good communicator and have the ability to multitask. I always admire creativity, problem-solving and am always eager to learn new ideas. I am a fast encoder and have an eye for detail with an accuracy of 95%-100%. Very organize and productive with my time, low rate, priorities deadlines, and can work in a team and individual job. I am very willing to learn other standards. I always place myself to thrive in an environment that encourages continuous learning.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Marketing Management
    Market Research
    Administrative Support
    Social Media Marketing
    Data Profiling
    Online Research
    Data Entry
  • $35 hourly
    📌Backed with 16+ productive years of corporate and virtual work background, I've added value and helped online businesses with a multitude of tasks and projects including: → process automation to get rid of manual, recurring, and boring tasks! → top-notch customer support - focused on great client experience → project, team, and operations management → admin support - delivering quality results within the agreed timeline → Facebook and Instagram community management and social media content creation 📌My skills are multifaceted and I have provided remote admin support for businesses using these online tools: ➺Process Automation - Hubspot ➺Customer Support Softwares: Hubspot, Freshdesk, GMail ➺Websites: WordPress, Shopify, Kajabi, Leadpages, Wix, ClickFunnels ➺ Social Media platforms - Instagram and Linkedin are my favorites, ➺Content Creation: Canva, Wondershare Filmora ➺CRMs: ActiveCampaign, Infusionsoft, Mailchimp, Hubspot among others. (Check out my portfolio below for samples of my work and client feedback) I look forward to working with you.
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    Social Media Content
    Customer Support
    Communication Etiquette
    Project Management
    Social Media Management
    Team Management
  • $12 hourly
    I have 13 years of total work experience with customer service and technical support. I spent 5 years as a technical support representative for Trend Micro Antivirus then another 6 years for Microsoft Answer Desk. I spent 1 year as a Team Leader and 3 years doing Sales Operations Support but still takes calls to maintain support mastery. Part of my job was to evaluate call quality and coach agents to improve performance. I also help come up with sales incentive schemes to help drive sales performance.
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    Microsoft Excel
    Data Entry
    Customer Retention
    Technical Support
    Microsoft PowerPoint
    Sales Operations
    Customer Experience
    Zendesk
  • $5 hourly
    Experienced customer support representative with a demonstrated history of working in the outsourcing/offshoring industry. Email, Live Chat and Calls (Inbound & Outbound) Representative for 6 years -handling basic issues (billing, account, product & services information) -solving complex issues (account disputes, refund concerns & some technical concerns involving devices or equipment) -Have worked with company provided CRM tools and Tawk.To platform for chat support. -Help in building knowledge base to help provide efficient support to my peers.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Online Chat Support
    Email Support
    Technical Support
    Data Entry
  • $10 hourly
    Welcome to my profile! I am a detailed and thorough professional. I am efficient and quality is my top priority. I am perfectly capable of following instructions. I am a fast learner and I use all resources possible to learn new things. I am reliable and trustworthy. I have a proven and excellent track record backed by my experience in the Call center industry working for some of the world's most successful companies such as Telstra, AT&T and Sprint. Once you hire me, expect me to help your business like it is mine. Your business' growth and your 100% satisfaction is my ultimate goal.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Technical Support
    Online Chat Support
    Order Fulfillment
    Multitasking
    Dropshipping
    Order Processing
    Phone Communication
    Ticketing System
    Zendesk
    Gorgias
    Sales
    Sales & Marketing
    Zoho CRM
  • $16 hourly
    I'm a top-notch freelancer and my goal is to provide high-quality, professional support to my clients. With over 10 years of experience, I am both prepared and fully equipped to meet my client's needs, while attaining results that my clients and their customers are pleased with. Rest assured that I work with 100% integrity and honesty. LIST OF EXPERTISE: - Virtual Assistant (Web research, Data Entry, Calendar Management, Daily Reports) - Email and Chat Handling using Zendesk, Gorgias, Live Chat, Intercom, Etc. - Social Media Management - Graphic Design (Canva) - Handling disputes/chargebacks Most of my jobs here in Upwork are related to e-commerce product management but there is still more than I can offer. I aim to deliver excellent service to meet the satisfaction of my client. The amazing feedback I receive from my clients speaks of how much I value professionalism and integrity in all my work.
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    Shopify
    Administrative Support
    Ecommerce Website Development
    Online Chat Support
    Phone Support
    Microsoft Excel
    Email Communication
  • $10 hourly
    🎙️Voice over Talent 👨‍💻Customer service 🛠️Technical support Hi I'm Chuck, one of the virtual professionals! I would love an opportunity to add value to your business! I am fully capable and aware of how dynamic this industry is. The excitement of converting a simple call into a sale, keeps me driven in this business! From the skills and tactics that I have mastered in my previous experience in customer service, I was promoted to Subject Matter Expert. That experience taught me on how to be more compassionate and level with the customers, for me to get their buy-in. These traits made me reputable and I was an asset to the organization. This also transitioned in my Real estate and through my E-commerce experience. I always made my clients feel that I was indispensable. Apart from the "white glove services" that I can provide to our clients, I can also perform email correspondence, real-time chat support, and sorting schedules, just to name a few. In this industry where I am working remotely, no doubt that Integrity will not be an issue. My job is to take care of your business, and I will treat it as my own. My target is to assist you in leveraging your time, so you will be able to take care of other things. Every day will be exciting as we expand your business and create that winning culture!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Communications
    Google Sheets
    Slack
    Data Entry
    Customer Satisfaction
    Voice-Over
    Healthcare Management
    Microsoft Excel
    Amazon FBA
    Customer Support
    Technical Support
    Phone Support
    English
  • $8 hourly
    I offer you computer proficiency skills along with good communication skills. I am a dedicated and hard-working person who believes in honesty and good working relations. I always remain alert to learn all the newest and updated materials, and I give my best to improve my skills and work. I can work independently and do my best in doing my job. My expertise: Adobe Illustrator Etsy Administrative Support Organizing Skills Communication Skills Providing Customer Service Data Entry Etsy Administration eBay Listing
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    Trello
    Amazon Workspace Administration
    Etsy
    Adobe Illustrator
    Administrative Support
    eBay Listing
    Adobe Photoshop
    English Tutoring
    Etsy Listing
    Data Entry
    Microsoft Excel
  • $9 hourly
    Trust and Safety have been my areas of expertise for over five years. I've gained a lot of knowledge about how to handle inappropriate content and broadening my understanding of the online world. I possess enthusiasm, reliability, hard work, and efficiency, which I use to provide high-quality service to various companies. I am adept at communicating with clients via phone and email. When it comes to my work, I am always at the top of the league. I adhere to deadlines and make no promises that I cannot keep. For daily work, I have been using the following tools: Slack, Zoom, Google Meet, and Okta. I am both a team player and capable of steering the ship by myself if necessary. I possess the flexibility, training, and willingness to go beyond normal tasks when required. I am eagerly anticipating working with you and exceeding your expectations.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Online Chat Support
    Content Moderation
    English Tutoring
    Technical Support
    Product Listings
    Order Fulfillment
    CMS Product Upload
    Email Marketing
    Analytics
    Community Moderation
  • $12 hourly
    Hey there! I’m Jun Rey, your friendly neighborhood customer service expert! 🌟 With 8 years in the BPO industry and E-commerce, I've perfected the art of transforming every customer interaction into a high-five moment. Ready to bring my winning vibe to your team! 🎉🚀 ⭐ 8 Years Customer Service Experience ⭐ 5-Star Rating ⭐ Assisted US Customers ✅ Work in Your Time Zone 🔍 About Me: Hi! I’m Jun Rey, a seasoned customer service pro with a background in telecom and E-commerce. My experience at Xfinity sharpened my skills in top-tier telecom service, and my E-commerce stint has refined my support expertise. I’m eager to exceed expectations and bring value to your team! 🌟 Ready for Amazing Customer Experience? Looking for a customer experience magician? That’s me! My secret recipe? Empathy, efficiency, and dedication. I don’t just handle inquiries—I build connections, ensuring your customers leave with a smile. Let’s create exceptional experiences together! 🌟💬 Working with me means: Stellar Support: Quick, friendly assistance that eliminates long waits and frustrations. Increased Satisfaction: Boost repeat business and glowing reviews with top-notch service. Problem-Solving Pro: Tackling challenges with creative solutions and keeping customers satisfied. Personalized Care: Tailoring attention to each customer's unique needs and exceeding their expectations. Team Collaboration: Sharing insights and strategies to enhance performance and drive success. 💼 Skills: 📞 Customer Service Representative 📧 Email Support 💬 Live Chat Engagement 🎧 Inbound & Outbound Calls 💡 Lead Generation 🔎 Pre-Qualifying Leads 🌐 Web Research & Data Entry 🖥️ Software and Platforms I’m Savvy With: Zendesk, Gorgias, Shopify, Slack Asana, Zoom, Canva, Stripe Pinterest, Google Docs Microsoft Word, Excel, Outlook Kajabi, Lead Sniper, Shipstation, Australian Post, ChatGPT 💬 Let’s Collaborate: Ready to elevate your customer service game? Let’s discuss how I can contribute to your success. Your happy customers are just a message away! 🚀📬
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Kajabi
    Email Communication
    Social Customer Service
    Customer Transaction Email
    Customer Care
    Data Entry
    Gorgias
    Shopify
    Virtual Assistance
    Customer Support
    Order Tracking
    Ecommerce Support
    Online Chat Support
    Email Support
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