Hire the best Customer Service Representatives in the Philippines

Check out Customer Service Representatives in the Philippines with the skills you need for your next job.
  • $15 hourly
    I'm enthusiastic about my task and strive hard to get things done cleanly and adequately. I'm set to learn and experience new skills and I am more than willing to be trained and learn the tools needed. With all of my work experiences and skills, I was able to perfect my interpersonal and communication (verbal and written) skills. I’m efficient, reliable, competent, and good at multitasking which is my strong attribute. I can help you with: *Customer service support *Technical support *Chat support *Cold calling *Social media (image creation and scheduling posts) *Basic knowledge of Quickbooks and Wave *Canva -image editing *Data entry *Email management *Administrative assistance I am always happy to help. I can assure you that I will be beneficial to your company.
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    Administrative Support
    English
    Communication Etiquette
    Customer Support
    QuickBooks Online
    Scheduling
    Phone Support
    Technical Support
    Social Media Marketing
    Phone Communication
    Email Support
    Data Entry
    Customer Satisfaction
    Email Communication
  • $6 hourly
    Welcome to my Profile. My name is Jessa. I am a flexible real estate specialist here on Upwork. A trustworthy professional with 5 years of combined experience as a Virtual Assistant Real Estate Experience: I have done multiple cold-calling campaigns with real estate investors and wholesalers. Mojo dialer, google voice, skip tracing, prop stream, appointment setter, and Acquisition Manager. I help them by making outbound calls to property owners who might be interested in selling their homes, qualifying leads, and setting appointments for my client. I also do web research, marketing campaigns, manual skip trace, and navigate county sites to get relevant info about the property and the owners. Lead Generation/Data Entry Experience: I help clients by data mining and/or web research to build an effective and successful lead generation program for their business. 1 and a half year Shopify Dropshipping Product I provide e-commerce support for retailers that need to gain a presence online. I have worked for multiple grocery chains in implementing and maintaining an e-commerce presence online. I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore innovate the work culture for the betterment of all parties concerned. I am flexible and adaptive and can work in a different environment. I have the right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoes. I work as efficiently as possible. I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result-oriented person, fully dedicated to my work. Teamwork is my best attribute. I look forward to discussing more of my expertise with you and seeing how we can potentially work together am available to speak with you anytime. I am available to speak with you anytime. Experiences in: -Project Manager -Email Support -Customer Support -Admin Support -Web Research & Data Entry -Virtual Assistance -Email Administration Let's connect! Jessa Marie
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    Cold Email
    Email Support
    Phone Support
    Customer Support
    Customer Relationship Management
    Cold Calling
    Real Estate
    Data Entry
  • $40 hourly
    I am highly motivated person and very passionate on my work especially when helping clients. I am committed to deliver an exceptional service to grow your business. Here below are my skills and previous projects I've handled: 1. Quality Assurance Team Lead - Handled Quality Assurance Team of 1&1 (web-hosting) Customer Service Department. - Support QA on their roles, spearhead QA initiatives. - Design evaluation forms, set the parameters in assessing agent's performance. 2. Continuous Improvement Officer - Review customer feedbacks, analyze data and suggest improvement plans. 3. Quality Assurance Analysts - Review agent's performance and provide corrective feedback. - Assess job applicant skills through interview. 4. Web-hosting Technical Support - I worked as Technical Support on several webhosting companies - 1&1, EarthGirl, Optimal Hosting and some small web hosting resellers. My scope includes but not limited to: • I troubleshoot web hosting issues over help desk. Interact with clients via phone or email. • Experience with cPanel/WHM/WHMCS. Webspace/database backup. • HTML and CSS experience. • Knowledge in FTP/SSH. • Knowledge in PHP/MYSQL. • Fantastico troubleshooting. • Domains • Exchange Hosting • CRM Maintainance (Joomla!, Drupal, Wordpress) 5. Project Management - I have worked as project coordinator between clients and web developers. I interact with clients and goes to web developer to communicate the client needs. 6. Virtual/Administrative Assistant - Online Radio Channel - Assist with sending emails, creating event plans, and google documents, as well as managing social media account. I am a well-rounded person and can easily adapt to different responsibilities. I hope you'll provide me the opportunity to work and talk with you about the benefits that I can bring.
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    Microsoft Exchange Online
    Leadership Skills
    Call Center Management
    Sales
    Domain Migration
    Microsoft SharePoint Administration
    Microsoft Outlook
    DNS
    Quality of Service
    Microsoft Azure
    Web Host Manager
    Cross Functional Team Leadership
    Technical Support
    Email Support
  • $35 hourly
    If you need help with Zapier, API, Webhooks, Workflow Strategy and implementation, Forms Data capture, Sales & Marketing Automation, Social Media automation, and Zapier fix/troubleshooting, then look at my profile, and let's connect! 👇🏼 ⭐⭐⭐⭐⭐ - "Great! Easy to work with and efficient." (Job post: Fix Zapier issue - Create Pipedrive deal from new inbound email) ⭐⭐⭐⭐⭐ - "Brian was very detail-oriented. I highly recommend his services!" (Job post: Zapier Expert) 👇🏼 I can help automate your workflows or integrate your tech stack around platforms including but not limited to: ⭐ Kajabi, Teachable, Thinkific, Kartra, Circle, Trainerize ⭐ ActiveCampaign, MailChimp, Klaviyo, Flodesk, Close.io, Hubspot, Copper, ActiveCampaign, Pipedrive, ClickFunnels, Go High Level, PersistIQ, Growbots, Outreach, SalesLoft, Apollo, Instantly, WordPress, Actionstep ⭐ Zoom, Vimeo ⭐ ThriveCart, Shopify ⭐ ClickUp, Asana, Trello, Monday.com ⭐ Calendly, Acuity, ScheduleOnce(OnceHub) and other similar booking apps ⭐Jotform, Typeform, Wufoo, WordPress forms, and other online/web forms, Facebook/Meta Leads Ads ⭐Google Drive, Sheets, Docs, Gmail and SMS, ManyChat ⭐Instagram, Facebook Leads Ads, Pinterest Other services: ⭐CRM setup ⭐ Saas Tech Support/Customer Support ⭐Saas Integrations ⭐ Sales Funnel Build & Migration ⭐ Email Parsing/Data extraction via Zapier ⭐ Form Creation | Intermediate CSS Other experiences: ⭐Former Customer Success Manager at Gondola.travel and PersistIQ (remote/Upwork) ⭐Customer Support and VA at Playable.video (remote/Upwork) ⭐More than 5 years of tech support/customer support/customer service in both remote and call center setting ⭐More than 5 years of outbound/inbound sales experience in both remote and call center setting ⭐Tech and Marketing VA experience for marketing agencies and consultants/online coaches (remote/Upwork) ⭐Project Management experience (remote/Upwork) A few more feedback on my Upwork profile (check out my Profile to validate or to learn more): ⭐⭐⭐⭐⭐"Brian was really easy to work with and was able to figure out my problem very quickly. He was able to troubleshoot and help us figure out a few more things. We are going to work with him again in the future. Highly recommend for automations!" ------------------------------------------------------------------------------------------------------------------------ ⭐⭐⭐⭐⭐"Absolut amazing freelancer! I hat a difficult task. Actually I hired 3 other freelancer to solve it before I found Brian. His motivation and patience is remarkable! He solved my problem related to e-commerce and the tool Zapier.com. I will book him for my future projects!" ------------------------------------------------------------------------------------------------------------------------ I'm always responsive to messages, so don't hesitate to reach out. Happy to hop on a call to discuss your project and/or the role you're looking to fill! Cheers, Brian L.
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    Prospect List
    Appointment Setting
    Sales
    Light Project Management
    Technical Support
    Customer Satisfaction
    Automated Workflow
    Zapier
    Marketing Automation
    Customer Support
    HubSpot
    Online Chat Support
    Email Support
  • $33 hourly
    Driven and forward-looking IT professional with over 10 years of experience, I'm actively transitioning towards a specialized focus in Cloud/System Engineering. My journey is supported by a solid foundation in the Managed Service Provider (MSP) industry and reinforced by a suite of IT certifications, including VCP (VMware Certified Professional), CompTIA Network+, and AZ-900 (Microsoft Azure Fundamentals). As I advance, I am deepening my expertise in cloud technologies, actively pursuing the AZ-104 to become a Microsoft Certified Azure Administrator. This step is a testament to my commitment to mastering cloud infrastructure and services. My background in virtual infrastructure management, acknowledged through VMware certifications, forms a robust base for this transition. Beyond technical capabilities, I'm recognized for exceptional communication, adaptability, and a resourceful approach. My ability to excel in both collaborative and leadership roles is powered by a blend of experience, technical acumen, and a relentless pursuit of growth. I'm eager to leverage these skills in cloud and system engineering contexts, driving technological innovation and excellence.
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    Network Administration
    Technical Support
    Cisco Meraki
    VMWare
    Backup Administration
    Cloud Services
    Ticketing System
    Remote Management Software
    VMware ESX Server
    Virtualization
    System Administration
    macOS
    Microsoft Active Directory
    Microsoft Azure
  • $46 hourly
    ************************************************************************************************** "I will guarantee to build your company brand, establish your company integrity, earn your customer's trust, do business with confidence, and help you increase revenue". ************************************************************************************************** A Lean Six Sigma Certified professional. A self-taught I.T. specializing in cloud computing and networking. I would love to work for people who are longing for progress and continuous improvement. I would appreciate working for a firm that takes some of my insights towards the job to make it more meaningful, and efficient. I am your reliable service planner, project manager, and implementation officer ready to help your business succeed in both I.T. and service process industries. I am a service provider for industries that have been handling and dealing with different people from various walks of life as well as businesses of all kinds. I was trained and mastered different skills to complete the task designated to me. All of it should always be for the advantage of the business. I dream to apply all of those solid experiences to a particular business that would embrace and acknowledge some of my business-wise suggestions. VoIP expertise is listed below: **Call Flow Designing - Programmatic and Traditional **Telephony Server Deployment, config and setup **SIP termination/Origination Setup **Call queues / Auto Attendant - IVR **Call Forwarding / Call Routing **Voicemail Setup / Custom Answering Rules **Porting / User setup / Limited extensions **SMS Automation **Shared lines **Multi Site **Hot Desking **Templates / Role setup **Call logging expert / Audit trail **Announcement / Audio greetings - Voice over **Call Recording / Holiday Config **Desk Phone Provisioning **Analog line integration - ATA fxs/fxo config **Call Center Management console **Integration support via custom API
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    VoIP Administration
    End User Technical Support
    3CX
    System Administration
    Microsoft Exchange Server
    Helpdesk
    Computing & Networking
    Bug Reports
    macOS
    Incident Management
    Logistics Coordination
    Business Operations
    Microsoft Outlook
    Tech & IT
  • $35 hourly
     Customer Service and Data Entry/Backend Specialist I have worked for these HIGH-PROFILE companies and undertook both specialist and managerial roles  JPMorgan Chase Bank • Senior Specialist II – worked with merchants and customers to negotiate a resolution • Relief Team Leader  TechMahindra Philippines • Associate Team Leader • Associate Trainer  Simpro Solutions Philippines • Lead Process Trainer • Customer Service Specialist  Web Developer I am an aspiring Software Engineer and am currently taking a BS in Computer Engineering.  Skills: • Excel VBA/Macro • Web Design/Development using HTML,CSS, Java Script, WordPress, react js, hello bar plugin, design posts/ads on Canva  Virtual assistant  Skills: • Manages calendar • Manages GHL CRM • Prospecting • Video editing • Photo editing
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    Administrative Support
    BPO Call Center
    Microsoft Office
    Data Entry
  • $100 hourly
    Rico is a PR Strategist championing a triangulated approach leveraging his wealth of knowledge in marketing, and his extensive experience in media & PR. Having worked with many clients from different verticals from across the world, Rico's media connection is sure to be one of the strongest. Started with one of Australia's biggest PR agencies, he has then worked with the global brands from across the globe including US, Europe, MENA Region, and Southeast Asia. Aside from securing media mileages for his client, Rico also helps his clients be well-connected through conferences. He also spearheads awards submissions for them to win awards in their various fields to establish credibility and build thought leadership. Rico builds systems and trackers to optimize business opportunities, in turn maximizing profits and pushing better brand relations and imaging.
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    Press Release
    Pitchbook
    Public Relations
    Client Management
    Design Writing
    Media Pitch
    Writing
    Marketing Strategy
    Copywriting
    Media Buying
    Media Planning
    Creative Writing
    Social Media Kit
    Business Proposal Writing
  • $15 hourly
    I worked in the BPO industry for 9 years as a Customer Service/Sales Representative. I have trained by the best BPO companies in the Philippines. I handled Outbound, inbound and chat support accounts. I am a passionate worker and can work with less supervision but with great results. After a few months of being a Customer Service Agent, I was promoted to be a Team Leader. I can provide e-mail, chat and phone support or anything just to provide excellent customer service. I love to work with the team, plan success and be part of the solution to any challenges that we encounter. I believe that giving exceptional customer service is the key to a company's growth and success. As the years went by, I managed to learn a lot and improve myself on the attitude which is very essential in this industry such as reliability, patience, focus, time management, and a positive attitude. I am willing to learn, enhance myself to provide excellent customer service. I am a full-time freelancer and I am willing to work in shifting schedule.
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    Invoicing
    Email Communication
    Customer Support
    Report Writing
    Customer Experience
    English
    Online Chat Support
    Phone Support
    Zendesk
  • $10 hourly
    * Data reporting and visualization * eCommerce Virtual Assistant * General Virtual Assistant Reporting & Analytics * 10+ years experience with data analysis, reporting, and visualization * Collaborate with inter-departments to deliver projects and reporting needs * Reporting development via MS Excel, Google Sheets, PowerPoint, and Power BI * CRM - Salesforce report and dashboard creation eCommerce VA * Prepares weekly and monthly reports for eBay, Poshmark, and Amazon Seller Central and Vendor Central * Product research and supplier sourcing for Amazon * Compare pricing with eBay, Amazon, and Walmart * Create bi-monthly eBay campaigns General VA * Data entry with accuracy and speed
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    Microsoft Power BI
    Ecommerce Platform
    Data Visualization
    Google Docs
    File Maintenance
    Communications
    Amazon Seller Central
    Amazon Vendor Central
    Report
    Data Entry
    Microsoft Excel
    Google Sheets
    Data Processing
  • $15 hourly
    Creativity and Passion for Graphic Design and Illustration are just two of my best assets to bring your brand to the top! With more than six(6) years of freelance experience in creating unique, elegant designs for Marketing Materials, Children's book illustrations, using Adobe Photoshop, Illustration, and InDesign. I also worked as a Customer Service Specialist in the BPO industry for eight(8) years with both front-of-house and back-of-house tasks such as handling customer concerns via phone, e-mail, chat. I started my career in this industry with Macy's & Bloomingdale's as an online shopping customer care. I continue with my journey as a Travel Specialist for an Australian Airline (Jetstar), and then later became a Billing/Customer Representative for a Power and Gas company(Dodo). I am highly organized, service-oriented, and dependable. Providing quality and professional service to both customers and the company are my top priorities.
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    Illustration
    Minimalist
    Digital Illustration
    Customer Support
    Digital Art
    Graphic Design
    Art & Design
    Cover Art Design
    Canva
    Social Media Imagery
    Adobe Illustrator
    Adobe Photoshop
  • $13 hourly
    Greetings, Are you feeling OVERWHELMED with your day-to-day stuff? Sit back, relax, and stop worrying coz FATE brought you to the right person ready to make things easier for you and can provide high-quality service. Let me tell you why your search stops here --- WITH ME. Here are some skills/platforms I have expertise in, that will surely make an efficient, effective, and successful outcome: ✅Adobe PDF ✅Aircall ✅Atlassian ✅Canva ✅Click CRM ✅Confluence ✅Conversational Cloud ✅Credly ✅Dialpad ✅Discord ✅Dispatch ✅Genesys ✅Gmail ✅Go Daddy ✅Google Calendar ✅Google Docs ✅Google Keep ✅Google Meet ✅Google Sheets ✅Grand Central ✅Home Base ✅Hubspot ✅Insightful ✅Mantis ✅Microsoft Excel ✅Microsoft Outlook ✅Microsoft Teams ✅Microsoft Word ✅Okta ✅Outlook Calendar ✅Prism ✅Procedure Flow ✅Sales Force ✅Send Bird ✅Shipmonk ✅Ship Station ✅Shopify ✅Skype ✅Slack ✅Spot Hero ✅Stripe ✅Tawkto ✅Zendesk ✅Zoom ✅Admin Support ✅Calendar Management ✅Chat Support ✅Circle Prospecting ✅Customer Management ✅Customer Service ✅Customer Support ✅Email Management ✅Email Support ✅Lead Generation ✅Pdf File Conversion ✅Recruitment ✅Social Media Engagement ✅Technical Support ✅Web Researching ♢ I work hard in all the jobs I have. ♢ I can focus on work without the need for supervision. ♢ I value my work and I try always to go above and beyond. ♢ I am able to support team goals along with finishing my assigned tasks. ♢ I have remarkable interpersonal, organizational, and time management skills. ♢ I can also carry out my tasks with accomplishments and always want to excel in whatever I do. ♢ I also have a genuine desire to give you the best result and eventually, we can be able to build a long-term client relationship. ♢ I am tech-savvy and can adapt quickly to a wide range of programs. I am also open to the possibility of learning to use new tools. ♢ I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures, and standard processes. ♢ I am detail-oriented and able to analyze, prioritize, and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. Do you still think this is just a random circumstance? Then let's talk and I would love to prove that this is FATE. Chat Support ✅Answering customer inquiries about their food order delivery. CSR / Email Support / Chat Support ✅Answered customer inquiries about different types of package plans. ✅Validating customer websites for them to get freebies. ✅Responding to chat inquiries. ✅Responding to email inquiries. CSR / TSR / Sales Representative ✅ Providing troubleshooting steps to customers for their devices. ✅ Answering customer inquiries about their camera plans. ✅ Processing rate plan change and device upgrades. ✅ Processing payment and giving payment options. ✅ Selling new products and add-ons. Recruitment Sales Specialist ✅ Calling Health Care facilities to offer to the staff of healthcare professionals. ✅ Deploying healthcare professionals to healthcare facilities. ✅ Processing contract signing from the healthcare facilities. CSR / Email Support ✅ Processing requests for returns and exchanges, refunds and cancelation, and filing a claim. ✅ Processing customers' inquiries about order information. ✅ Investigating charge disputes from customer orders. ✅ Responding to customers' email inquiries ✅ Managing inventory of products. Retail Specialist ✅ Processing requests for returns and exchanges, refunds and cancelation, and filing a claim. ✅ Processing customers' inquiries about order information. Object Linker / Quality Analyst ✅ Labeling road objects and transmitting the information to the AI vehicle for it to recognize once it passes on a particular road. ✅ Quality check of other teammates' work before submitting their projects. CSR / TSR /Chat Support ✅ Providing troubleshooting steps to customers for their devices. ✅ Answering customer inquiries about their phone plans. ✅ Processing rate plan change and device upgrades. ✅ Processing payment and giving payment options. ✅ Responding to customers' chat inquiries. ✅ Selling new products and add-ons. CSR / TSR ✅ Providing troubleshooting steps to customers for their devices. ✅ Answering customer inquiries about their phone plans. ✅ Processing rate plan change and device upgrades. ✅ Processing payment and giving payment options. ✅ Selling new products and add-ons. CSR / TSR / SME ✅ Providing troubleshooting steps to customers for their devices. ✅ Answering customer inquiries about their phone plans. ✅ Processing rate plan change and device upgrades. ✅ Processing payment and giving payment options. ✅Selling new products and add-ons. Collection Specialist ✅ Processing payment and giving payment options. ✅ Call customers for their monthly dues. Project Sales Consultant ✅ Calling small and medium enterprises to promote the company’s products and services. ✅ Going to customers' locations if they request some demos.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Email Support
    Order Tracking
    Online Chat Support
    Email Communication
    Product Knowledge
    Customer Support
    Order Fulfillment
    Interpersonal Skills
    Time Management
    Zendesk
    Data Entry
  • $11 hourly
    Hello! I am Jugilyn, a very persuasive, goal-oriented, and hardworking individual who believes that the best way to succeed is through hard work and determination, have positive attitude and good working ethics. I am skilled Telemarketer with expertise in Cold Calling and Appointment settings both B2B and B2C account. I help businesses to get more sales and more clients to increase their sales and revenue by booking appointments with qualified leads. In addition, I help businesses by reaching out potential clients by sending DMs such as email, messaging whatsapp and social media platform like FB and IG outreach. * Digital Marketing * Interior Design Firm * Insurance * Rental Car Services * Health & Fitness * Beauty Spa * Tuition Centre I am organized, deadline-driven, I am ready to work and help you to expand your sales and to share my capabilities to contribute to your business grow. Hoping to work with you soon! Jugilyn
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    Telemarketing Script
    Sales Promotion
    Transaction Data Entry
    Customer Retention
    Phone Communication
    Typing
    English
    Microsoft Excel
    Sales & Marketing
    Sales
    Telemarketing
    Scheduling
    Data Entry
    Cold Calling
  • $10 hourly
    Looking for an 𝐄𝐗𝐏𝐄𝐑𝐓 in 𝐒𝐚𝐥𝐞𝐬, 𝐂𝐨𝐥𝐝 𝐂𝐚𝐥𝐥𝐢𝐧𝐠, 𝐀𝐩𝐩𝐨𝐢𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐞𝐫 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞? Making Sure to closed every call and Best Customer Experience Provider? Then your search ends with me. 🔥𝐎𝐕𝐄𝐑𝐀𝐋𝐋 𝐒𝐀𝐋𝐄𝐒 𝐂𝐇𝐀𝐌𝐏𝐈𝐎𝐍 𝐀𝐋𝐋 𝐊𝐏𝐈 𝐎𝐂𝐓𝐎𝐁𝐄𝐑 2022 🔥𝐉𝐔𝐍𝐄 2022 𝐎𝐕𝐄𝐑𝐀𝐋𝐋 𝐒𝐀𝐋𝐄𝐒 𝐂𝐇𝐀𝐌𝐏𝐈𝐎𝐍 🔥𝐓𝐨𝐩 𝐒𝐞𝐥𝐥𝐞𝐫 𝐀𝐰𝐚𝐫𝐝𝐞𝐞 𝐰𝐢𝐭𝐡 35.14% 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐑𝐚𝐭𝐞 𝐎𝐜𝐭𝐨𝐛𝐞𝐫 2022 🟢 𝗦𝗼𝘂𝗻𝗱𝘀 𝗹𝗶𝗸𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱? 👇👇👇 𝟯 𝗾𝘂𝗶𝗰𝗸 𝘀𝘁𝗲𝗽𝘀: 1️⃣𝚂𝚎𝚗𝚍 𝚖𝚎 𝚊𝚗 𝚄𝚙𝚠𝚘𝚛𝚔 𝚖𝚎𝚜𝚜𝚊𝚐𝚎. 2️⃣𝙲𝚕𝚒𝚌𝚔 𝚝𝚑𝚎 𝚐𝚛𝚎𝚎𝚗 𝚂𝚌𝚑𝚎𝚍𝚞𝚕𝚎 𝙼𝚎𝚎𝚝𝚒𝚗𝚐 𝚋𝚞𝚝𝚝𝚘𝚗. 3️⃣𝙲𝚑𝚘𝚘𝚜𝚎 𝚘𝚗𝚎 𝚏𝚘𝚛 15 𝚖𝚒𝚗𝚞𝚝𝚎𝚜 𝚊𝚗𝚍 𝚌𝚘𝚗𝚏𝚒𝚛𝚖 𝚊 𝚝𝚒𝚖𝚎𝚜𝚕𝚘𝚝. 𝑷𝑺. 𝑯𝒊𝒓𝒊𝒏𝒈 𝒎𝒆 𝒘𝒊𝒍𝒍 𝒃𝒆 𝒘𝒐𝒓𝒕𝒉 𝒊𝒕. 𝗕𝗲𝘀𝘁 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿🌟 𝑭𝒓𝒂𝒏𝒄𝒊𝒔*𝒘𝒊𝒏𝒌*
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Appointment Scheduling
    Appointment Setting
    Customer Satisfaction
    Outreach Strategy
    Sales Call
    Real Estate Cold Calling
    Cold Calling
    Outbound Call
    Telemarketing
    BPO Call Center
    Sales
    Phone Support
    Customer Retention
    Customer Support
  • $5 hourly
    Experienced customer support representative with a demonstrated history of working in the outsourcing/offshoring industry. Email, Live Chat and Calls (Inbound & Outbound) Representative for 6 years -handling basic issues (billing, account, product & services information) -solving complex issues (account disputes, refund concerns & some technical concerns involving devices or equipment) -Have worked with company provided CRM tools and Tawk.To platform for chat support. -Help in building knowledge base to help provide efficient support to my peers.
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    Online Chat Support
    Email Support
    Technical Support
    Data Entry
  • $10 hourly
    Welcome to my profile! I am a detailed and thorough professional. I am efficient and quality is my top priority. I am perfectly capable of following instructions. I am a fast learner and I use all resources possible to learn new things. I am reliable and trustworthy. I have a proven and excellent track record backed by my experience in the Call center industry working for some of the world's most successful companies such as Telstra, AT&T and Sprint. Once you hire me, expect me to help your business like it is mine. Your business' growth and your 100% satisfaction is my ultimate goal.
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    Technical Support
    Online Chat Support
    Order Fulfillment
    Multitasking
    Dropshipping
    Order Processing
    Phone Communication
    Ticketing System
    Zendesk
    Gorgias
    Sales
    Sales & Marketing
    Zoho CRM
  • $6 hourly
    Expert in: Customer Service (Email & Live Chat support) Social Media Ads Admin I was a call center (Customer & Technical voice support) representative for almost 8 years and I am now a full-time freelancer that offers excellent customer service & personal assistant work. I am hardworking and dedicated, I can work on flexible schedules, very reliable, and an honest person. I'm a fast-learner and capable to follow instructions easily and can also work with minimal supervision, communicate well, and give quality work output. I am well versed in the following tools: -Google Docs -Microsoft Office Applications (Excel, Work, PowerPoint) -S.L.A.C.K -Shopify -Gorgias -Reamaze -Shipstation -Social Media Platform (Facebook) -Fulfillment -Shipmonk
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Technical Support
    Microsoft Excel
    Customer Satisfaction
    Email Support
    Online Chat Support
    Customer Support
  • $10 hourly
    Welcome to my profile! With 7 years of proven expertise in customer service, I specialize in providing exceptional live chat, tech support, and phone support to clients. I thrive in fast-paced environments, adept at multitasking, and ensuring top-notch customer satisfaction. My analytical problem-solving skills enable me to troubleshoot and isolate issues remotely, ensuring seamless solutions for clients' needs. I am highly customer-oriented, dedicated to delivering outstanding service at all times. Skills: Customer Service: Live Chat, Tech Support, Phone Support Problem Solving: Remote Troubleshooting, Issue Isolation Time Management: Fast-Paced & Multitasking Customer Focus: Ensuring Satisfaction Tools: Zendesk Slack Intercom Athena Discord Telegram Spreadsheets MS Office Tools
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Community Management
    Email Communication
    Community Engagement
    Community Moderation
    Data Entry
    Customer Satisfaction
    Community Strategy
    Online Research
    Online Chat Support
    Email Support
    Technical Support
  • $20 hourly
    Hi, I’m Dan! I help my partners grow their businesses to their full potential regardless of time and distance while saving their resources. I have 5 years of experience in long-term property management. I am a certified Quickbooks ProAdvisor too. I have experience handling foreign clients, especially US property management companies and which catered to section 8 tenants as well. I have helped business owners with mainly managing the day-to-day operations along with creating SOP, managing property repair and maintenance, overseeing the financials, handling bookkeeping including Accounts Receivable and Payables, Payroll, HR recruitment and management, and other admin tasks. Some of the systems I have knowledge of navigating are AppFolio, Quickbooks Online, ADP, ClickUp, Process St, Google and Microsoft, Ring Central, Adobe, Canva, Calendly, Upwork, Slack, Lead Sherpa, and Chimes among others. If you are looking for someone that will help you further your business, I am the perfect fit for you. Together, let's work towards success!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Communications
    Market Research
    Inventory Management
    Management Skills
    Human Resource Management
    Administrative Support
    Leadership Skills
    Scheduling
    Payroll Accounting
    Budget Management
    Bookkeeping
  • $16 hourly
    I'm a top-notch freelancer and my goal is to provide high-quality, professional support to my clients. With over 10 years of experience, I am both prepared and fully equipped to meet my client's needs, while attaining results that my clients and their customers are pleased with. Rest assured that I work with 100% integrity and honesty. LIST OF EXPERTISE: - Virtual Assistant (Web research, Data Entry, Calendar Management, Daily Reports) - Email and Chat Handling using Zendesk, Gorgias, Live Chat, Intercom, Etc. - Social Media Management - Graphic Design (Canva) - Handling disputes/chargebacks Most of my jobs here in Upwork are related to e-commerce product management but there is still more than I can offer. I aim to deliver excellent service to meet the satisfaction of my client. The amazing feedback I receive from my clients speaks of how much I value professionalism and integrity in all my work.
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    Shopify
    Administrative Support
    Ecommerce Website Development
    Online Chat Support
    Phone Support
    Microsoft Excel
    Email Communication
  • $10 hourly
    7 years of being a virtual assistant mainly doing Appointment Setting, Scheduling, Calendar Management, CRM Management, Social Media Management, Facebook Ads Management, Project Management, Zapier Integration and GoHigh Level Automation. An active listener with strong management skills. Let's talk about how we can move forward! Best regards, Janine
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Facebook Advertising
    Zapier
    Facebook Ads Manager
    Facebook
    Administrative Support
  • $10 hourly
    Safety Specialist for a mobile application - Moderating media and bio - Escalations Investigation Specialist - Handling Abusive and Harassment reports - Verifying users' account - Grooming task force Virtual assistant for an E-commerce store. - Managing a Shopify store - Basic knowledge of Facebook ads - Basic email marketing using KLAVIYO - Orderlist Fulfillment and Orders Processing - Knowledgeable with SHOPIFY and OBERLO - Communicates with the supplier for updates and orders. - Handle customer-related issues (live chat) - Product Researcher and Product importing - Editing product description - Basic Photoshop skills (text-based) - Knowledgeable with EXCEL and Google Spreadsheets Safety Specialist for a mobile application Yubo July 2020 – March 2023 Task: Moderating media and bio Escalations Investigation Specialist Handling Abusive and Harassment reports Verifying users' account Grooming task force Shopify store management Kosmetize (Shopify store) February 2020 – August 2020 Task: Managing a Shopify store Basic knowledge of Facebook ads Basic email marketing using KLAVIYO Orderlist Fulfillment and Orders Processing Knowledgeable with SHOPIFY and OBERLO Communicates with the supplier for updates and orders. Handle customer-related issues (live chat) Product Researcher and Product importing Editing product description Basic Photoshop skills (text-based) Knowledgeable with EXCEL and Google Spreadsheets Shopify store management Wolvestuff (Shopify store) May 2018 – December 2019 Task: Managing a Shopify store Basic knowledge of Facebook ads Basic email marketing using KLAVIYO Orderlist Fulfillment and Orders Processing Knowledgeable with SHOPIFY and OBERLO Communicates with the supplier for updates and orders. Handle customer-related issues (live chat) Product Researcher and Product importing Editing product description Basic Photoshop skills (text-based) Knowledgeable with EXCEL and Google Spreadsheets Customer Service Representative and Technical Support Convergys Baguio (Concentrix) November 2014 – June 2016 Tasks: Sales Online walkthrough for online application Customer Service Support for Bank Statements Customer Service Representative Noble Trends Unbound Inc. (NTUi) May 2012 – March 2014 Tasks: Recruiter Appointment Setter Customer Service Representative GGP Contact Solution February 2011 – May 2012 Tasks: Recruiter Appointment Setter Home-based Online English Teacher Academic Society Online (Acadsoc) December 2017 – March 2019 Courses: IELTS Course Business English Course General English Course for Adults Kids Course Teenager Course Free-talk Home-based Online English Teacher Sankei Online English February 2017 – December 2017 Courses: Business English Course General English Course Kids Course Free-Talk Office-based Online English Teacher ABC360 Online English School July 2014 – November 2014 Courses: IELTS Course Business English Course General English Course for Adults Kids Course Teenager Course Free-talk
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Analytics
    Online Chat Support
    Content Moderation
    English Tutoring
    Technical Support
    Dropshipping
    Product Listings
    Order Fulfillment
    CMS Product Upload
    Email Marketing
  • $20 hourly
    I am an Amazon Account Manager/Specialist who can give assistance to tasks such as: Amazon Account Management: Product Listing Optimization (Keyword Research and Competitors Analysis) Product Health Stranded Inventory Issues Seller Performance Issues Listing Checks / Product Health Check Product listing Audit / Hi-jacking Issues Removing Negative Customer Feedback Uploading/Troubleshooting Flat files Amazon FBA Reimbursements My goal is to help businesses organize business processes, optimize product listings and make sure that It's profitable, fix problems and dedicate my efforts to provide the highest quality output in a realistic timeline. Please drop me a message in Upwork, and let’s talk about solving your problems together!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Sales Optimization
    Administrative Support
    Product Listings
    Lead Generation
    Amazon FBA
    Google Analytics
    Amazon Seller Central
  • $7 hourly
    Let's make things easier for you and your business. I work with passion and commitment to deliver tasks efficiently and successfully. Here are a few among other things and kinds of stuff that I have strong experience with: General Tasks: Data Entry, General Administrative Assistance, Web Research, Lead Generations, Chat Support, Email Support, Customer Service Support, Client Write Captions, Write book reviews, data management. Tools and Softwares: Microsoft Office (Word, Excel, Powerpoint), Google Docs (Word & Spreadsheet), Google Calendar, LinkedIn Sales Navigator, Slack, Trello, Zillow, Crisp, Pubby, Klaviyo, Group Convert, Sociamonials, Asana, Notion, Job Nimbus, Adobe DC, Go High Level, Airtable. Social Media and Emails: Facebook, Facebook Group, Facebook Page, Instagram, LinkedIn, X (Twitter), Youtube, Tiktok, Yahoomail, Gmail. Together, let's make moments of success!
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Clerical Procedures
    Review
    General Office Skills
    Virtual Assistance
    Administrative Support
    Chat & Messaging Software
    Spreadsheet Software
    Data Scraping
    Online Research
    Data Entry
    Google Docs
    Accuracy Verification
  • $7 hourly
    To be a part of an organization that would help me to enhance and broaden my skills in order to excel and to provide excellent service to clients. I have passion in routine task that is not limited to learning new challenging task. I am well- equipped in Excel, Google Sheets, and Accounting software like Xero, Wave, and Quickbooks. - I have work experience in order entry using the Orderbot system and bookkeeping. My work experiences have proven my skills and will guarantee satisfaction in each project or task to accomplish. - Has knowledge in accounting/bookkeeping. I handled A/R and A/P in my previous job. - Can do data entry.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Accounts Receivable Management
    Order Entry
    Shopify
    Customer Support
    Lead Generation
    Online Chat Support
    Accounts Payable Management
    Bookkeeping
  • $17 hourly
    Experienced in Hotel Reservation, Customer Service, and appointment setter, I am your rockstar virtual assistant! Currently working as a reservation/ admin assistant in a London based hotel and appointment setter for a Yoga retreat company. I have lead generation experience for a marketing company that pre-qualifies clients for a lawsuit and 8 years of call center experience with Intercontinental Hotels Group I am a very detailed professional and a top customer service specialist. Our clients are based in the United States, the United Kingdom, Australia, the Middle East, and Asia. As a Seasonal ream manager and Reservations Specialist, my key goal is to ensure that I coordinate communication effectively and efficiently to our clients by answering queries, offering advice and introducing new products. My work includes: * Assist clients/guests to make reservations for a specific hotel, date, and number of people. * Maintaining accurate records such as names, Priority Club number, room specifications, number of guest and room type, etc. * Offering premium rates and accommodation. * Offering our free membership to the loyalty program, Priority Club. * Reviewing sales performance * Helping new agents in their sales techniques * Aiming to achieve daily, weekly and monthly targets. I am very passionate, hard-working, efficient and I am adept in handling various calls especially hotel reservations daily while consistently resolving client issues in a short period. My 8 years in the customer service industry has provided a wide room for growth and training to enhance my skills as a customer service specialist. It is my goal and passion to deliver premium customer satisfaction to all your clients. I also worked for Corning Technologies Taiwan as a Supply Chain Manager. I supervised people in the warehouse and most importantly I coordinate all logistics of all aspects of the supply chain from the planning, the raw materials for production, the finished goods, the delivery and logistics, and the return system. Aside from these 2 companies, I've worked for 5 years as a reservations agent for an IATA travel agency. I do airline reservations, arrange hotel accommodation and land transportation and also booking of Asian or International cruise. I am knowledgeable in documentation processes and visa application process as well
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Microsoft Excel
    Phone Communication
    Administrative Support
    Customer Support
    Lead Generation
  • $10 hourly
    At a young age, I was welcomed by the reality that life is never easy and yet managed to defy it by willingness. A self-driven, motivated person can withstand the pressure by setting aside unnecessary emotions. I knew how to determine the priorities essential for a job to be considered well-done. "I can be, and I will be an asset once given a chance" is a strong phrase that I'll be holding for every opportunity.
    vsuc_fltilesrefresh_TrophyIcon Customer Service
    Writing
    Administrative Support
    Data Analysis
    Data Entry
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