Hire the best Technical Support Specialists in the Philippines

Check out Technical Support Specialists in the Philippines with the skills you need for your next job.
Clients rate Technical Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 914 client reviews
  • $60 hourly
    Technical and customer service professional, a team leader with over 10 years of extensive experience along with a great ability to implement solutions and handle unresolved problems. I bring this wealth of experience to my Upwork clients to effectively and efficiently deliver high-quality work result. Awarded as one of the finest RingCentral technical representative. Expert handling all types of VOIP set up and issues, such as auto receptionist, hunt groups, call forwarding, custom rules, setting up voicemail and greeting, port-in requests, implementation, and phone trainings. I have a great passion for working as a Technical Support and I always remain alert to learn all the newest and updated materials. I give my best to improve my skill and my work. I have a strong communicative and convincing skill to deal with any kind of costumers. Furthermore, I am expert on- *Materializing best customer experience by giving best resolution. *Professionalism over the phone *Good understanding of technical terminologies *Confident speaking with Native American *Worked with high profile clients - exposed in client-facing, meetings, and engagements *Create a clear and concise presentation based on the client's needs *Organized, efficient, quick thinker, and able to adapt to change *Able to work on flexible hours and weekends I believe in work smart and honesty. I am always interested in making long-term professional relationship with my clients to ensure every project become successful.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    RingCentral Glip
    Network Equipment
    System Administration
    Customer Service
    Customer Support
    VoIP Software
    VoIP
    BPO Call Center
    VoIP Administration
    Network Administration
    Hardware Troubleshooting
    Online Chat Support
    Business with 100-999 Employees
    Call Center Management
  • $35 hourly
    I am a seasoned data analyst/visualization with over years of experience in the field. As a Top rated data analyst and visual storyteller, I helped my clients to transform their data into clear, actionable insights. Skills: PowerBi Excel/VBA Powerpoint Google Sheet Google Data/Looker Studio My PowerAnayltics Syncwith My expertise and passion for data visualization make me an invaluable asset to any project or team. Let's talk!
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    Data Analysis
    Google Docs
    Data Extraction
    Visual Basic for Applications
    Data Entry
    Google Search Console
    Data Modeling
    Data Visualization
    Microsoft Excel
    Looker Studio
    Google Sheets
    Microsoft Power BI
  • $36 hourly
    Professional WordPress and Web Hosting Technical Support. Please see my experience below: WordPress Support Engineer | (Premium Managed WordPress Hosting) November 2019 - Troubleshoot WordPress and Hosting issues. - Investigating and solving errors (nginx, php-fpm, ssl, wordpress errors, domain, cdn) - Domain, DNS, and SSL troubleshooting - Site performance debugging (php-workers, new relic, wordpress error logs, pagespeed). - Guiding customers on how to migrate their site manually. - SFTP, SSH, Nginx (configuration), PhpMyadmin knowledge to help out customers on their specific issues Pantheon Web Hosting experience: Position: Customer Success Engineer Company: Pantheon (WordPress and Drupal Hosting company) Time Covered: Feb 2019 – Nob 2019 Description: Email and chat support to provide help for our customers with their following needs: Description: Email and chat support to provide help for our customers with their following needs: - Domain transfer from one host to another - Educating customers about using SFTP and SFTP clients like Filezilla - Linux SSH debugging / checking logs (php errors) - WordPress troubleshooting - Guiding customers on how to migrate their sites from other host (migration plugin and manual migration using code, database and files export and import) - Guiding clients how to use our workflow (Dev, Test and Live environment) WordPress experience: Technical Support of premium WordPress themes provider: 1.) Vivaco (search in Google for Vivaco Wordpress - ThemeForest theme provider) - Provide support for customers how have questions about using the WP theme. - Provide CSS customization - Helping customers how to use the builder "Visual Composer" 2.) Elegant Themes (search in Google for "Elegant Themes) / Divi Theme - Provide chat support for customers who needs help on how to use the Divi Theme - Provide CSS and Javascript / jQuery customization and other WordPress tweaks - Helping customers how to use the builder "Divi Builder" Junior Web Developer for WordPress - I can make basic WordPress plugins like short code for forms - Plugins like notification tool when someone signs up, it adds to custom posts types and display using jQuery animation - Theme Customization like CSS, jQuery, editing template files like header.php, single.php, etc. 3 years experience using Zendesk. Previous employers: (please see my upwork reviews/ ratings) 6 years total experience as Technical Support and Customer Service in a call center industry here in the Philippines - Provide phone support for American customers about their Internet issues, software and hardware computer issues, antivirus and email trouble shooting. Cincopa - Wordpress Plugin RyanShaw - Internet Marketing Products / Blogger Startuply - Wordpress Theme Ventcamp - Wordpress Theme Memberium - Wordpress Infusionsoft Plugin. Shopify - I know basic to intermediate liquid coding scripting and combination of jQuery depending on its theme features. As a Technical Support Specialist, I help people over the phone fixing their Internet problems, Installing Software, Solving Networking issues, Configuring Different types of modem/routers. As a Freelance Web Designer, I make websites using CMS - (JOOMLA, DRUPAL, VBulletin, Wordpress and more). I can also make my own basic CMS with good styles. I have developed a wide range of websites using HMTL5, jQuery, Javascript, ,PHP, and MySQL including sites for start-up companies and small businesses. I'm currently employed as a technical support representative for 3 years until now. and I am seeking opportunities to build websites from the ground up for you or your business.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Ansible
    Website Optimization
    Linux System Administration
    WordPress Plugin
    WordPress
    Domain Migration
    Git
    Web Hosting
    cPanel
    Bash
    DNS
  • $40 hourly
    As a top rated Digital Marketing Specialist, I have a proven track record of helping clients for them to expand their businesses. I can help you and your team achieve success by providing the following services: ✔️ Digital Marketing Strategy bespoke to your business ✔️ Leveraging AI Tools and Technology ✔️ Social Media Marketing ✔️ Search Engine Optimization (both Onpage and Offpage) ✔️ Wordpress Webpages ✔️ Citation Building Services ✔️ PPC Campaign Reporting and Monitoring ✔️ Executive Assistance / Virtual Assistance ✔️ Team Creation and Recruitment ✔️ Project and Operations Management Prior to my switch to the gig economy, I was working as Technical Support Specialist for Consumer Notebooks. I was also able to achieve the highest sales record (despite mainly providing technical support) as part of my after-sales support. I consistently show the utmost enthusiasm in everything technology-related, and that shows my innate ability to grasp and master new tools. Amongst my most recent work includes my proficiency in the following tools: ✔️ Wordpress ✔️ AI Tools (ChatGPT, Jasper, Stable Diffusion, Fireflies, Rytr) ✔️ Google Suite (Calendar, Docs, Sheets, Drive) ✔️ Microsoft Office (Word, Excel, Powerpoint) ✔️ SEO Tools (SEMRush, Ahrefs, Majestic) ✔️ Project Management Tools, CRM, and Collaboration (ClickUp, Asana, Teamwork, Slack) ✔️ Social Media Platforms (Facebook, Instagram, Tiktok, Twitter/X, LinkedIn) ✔️ Video Streaming Platforms (Youtube, Vimeo, Twitch, OBS Recording) I also have a strong command of the English language, and that plays as my core strength in communication. I can help you free up some time to focus on better things, as I can do email management and pre-drafted emails that will mirror your writing style. I am a jack-of-all-trades and can easily learn new tools that you need for your successful operations, as well as suggest new ones for you to utilize. Feedback for my previous work speaks for itself, and I believe I can be a great asset to your project. Let's get into a call, and see what great things we can do together.
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    CRM Automation
    Google Workspace
    Content Marketing
    Project Management
    Executive Support
    Virtual Assistance
    WordPress
    Digital Marketing
    Google Ads
    Search Engine Optimization
    Content Strategy
    SEO Backlinking
    Social Media Management
    Team Management
  • $35 hourly
    If you need help with Zapier, API, Webhooks, Workflow Strategy and implementation, Forms Data capture, Sales & Marketing Automation, Social Media automation, and Zapier fix/troubleshooting, then look at my profile, and let's connect! 👇🏼 ⭐⭐⭐⭐⭐ - "Great! Easy to work with and efficient." (Job post: Fix Zapier issue - Create Pipedrive deal from new inbound email) ⭐⭐⭐⭐⭐ - "Brian was very detail-oriented. I highly recommend his services!" (Job post: Zapier Expert) 👇🏼 I can help automate your workflows or integrate your tech stack including but not limited to the following: ⭐ Kajabi, Teachable, Thinkific, Kartra, Circle, Trainerize ⭐Lawmatics, Clio, ActionStep ⭐ ActiveCampaign, MailChimp, Klaviyo, Flodesk, Close.io, Hubspot, Copper, ActiveCampaign, Pipedrive, ClickFunnels, Go High Level, PersistIQ, Growbots, Outreach, SalesLoft, Apollo, Instantly, WordPress ⭐ Zoom, Vimeo ⭐ ThriveCart, Shopify ⭐ ClickUp, Asana, Trello, Monday.com ⭐ Calendly, Acuity, ScheduleOnce(OnceHub) and other similar booking apps ⭐Jotform, Typeform, Wufoo, WordPress forms, and other online/web forms, Facebook/Meta Leads Ads ⭐Google Drive, Sheets, Docs, Gmail and SMS, ManyChat ⭐Instagram, Facebook Leads Ads, Pinterest Other services: ⭐CRM setup ⭐ Saas Tech Support/Customer Support ⭐Saas Integrations ⭐ Sales Funnel Build & Migration ⭐ Email Parsing/Data extraction via Zapier ⭐ Form Creation | Intermediate CSS Other experiences: ⭐Former Customer Success Manager at Gondola.travel and PersistIQ (remote/Upwork) ⭐Customer Support and VA at Playable.video (remote/Upwork) ⭐More than 5 years of tech support/customer support/customer service in both remote and call center setting ⭐More than 5 years of outbound/inbound sales experience in both remote and call center setting ⭐Tech and Marketing VA experience for marketing agencies and consultants/online coaches (remote/Upwork) ⭐Project Management experience (remote/Upwork) A few more feedback on my Upwork profile (check out my Profile to validate or to learn more): ⭐⭐⭐⭐⭐"Brian was really easy to work with and was able to figure out my problem very quickly. He was able to troubleshoot and help us figure out a few more things. We are going to work with him again in the future. Highly recommend for automations!" ------------------------------------------------------------------------------------------------------------------------ ⭐⭐⭐⭐⭐"Absolut amazing freelancer! I hat a difficult task. Actually I hired 3 other freelancer to solve it before I found Brian. His motivation and patience is remarkable! He solved my problem related to e-commerce and the tool Zapier.com. I will book him for my future projects!" ------------------------------------------------------------------------------------------------------------------------ I'm always responsive to messages, so don't hesitate to reach out. Happy to hop on a call to discuss your project and/or the role you're looking to fill! Cheers, Brian L.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Prospect List
    Appointment Setting
    Sales
    Light Project Management
    Customer Service
    Customer Satisfaction
    Automated Workflow
    Zapier
    Marketing Automation
    Customer Support
    HubSpot
    Online Chat Support
    Email Support
  • $215 hourly
    I am a seasoned Sr Email Deliverability Partner of a global email marketing platform. I help companies optimize their emails and achieve high deliverability rates across various channels and platforms. I have worked alongside the original Office 365 teams at Microsoft from alpha to launch, as well as email security groups to address the issue of spam, authored several articles and reports on these topics, sharing my insights and expertise with the wider community. Recently I have been showcased by Upwork as one of the 27 best Email Deliverability specialists on the platform.
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    Domain Migration
    Email Deliverability
    SpamAssassin
    B2B Marketing
    Google Workspace
    Klaviyo
    SSL
    Email Marketing
    Google Workspace Administration
    Email Security
    DNS
    Microsoft Windows
    Windows Server
  • $33 hourly
    Having been exposed in the I.T industry for 8 years and still counting, I handle different networking equipment as well as administering them. Being able to manage and setup products known networking products such as Cisco, HP, Ubiquiti, Ruckus and Dell etc. will surely help you achieve your IT related networking project goals.
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    Wireless Network Implementation
    Microsoft Server
    Hardware Troubleshooting
    Cisco Certified Network Associate
    Computer Maintenance
    Network Administration
    Network Equipment
    Virtual LAN
    Network Engineering
    Aruba
    Cisco Meraki
    Computer Hardware
    Ubiquiti
  • $6 hourly
    Thank you for checking out my profile, here is a quick overview of my skills and strengths. I am efficient , hardworking and self motivated individual. I am always hungry for success and I'm always aiming for more responsibilities to make me more qualified thru all the positions that I am applying for. I have been a Customer Service Specialist for over 8 yrs. In addition, I have experienced in Technical Support and Web Hosting Service. With the years of my tenure I truly value the essence of giving full satisfaction in customer support service not only to my clients but so as to my customers.
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    Appointment Setting
    Real Estate Cold Calling
    Email Communication
    Virtual Assistance
    Customer Service
  • $5 hourly
    Experienced customer support representative with a demonstrated history of working in the outsourcing/offshoring industry. Email, Live Chat and Calls (Inbound & Outbound) Representative for 6 years -handling basic issues (billing, account, product & services information) -solving complex issues (account disputes, refund concerns & some technical concerns involving devices or equipment) -Have worked with company provided CRM tools and Tawk.To platform for chat support. -Help in building knowledge base to help provide efficient support to my peers.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Online Chat Support
    Email Support
    Customer Service
    Data Entry
  • $10 hourly
    Welcome to my profile! I am a detailed and thorough professional. I am efficient and quality is my top priority. I am perfectly capable of following instructions. I am a fast learner and I use all resources possible to learn new things. I am reliable and trustworthy. I have a proven and excellent track record backed by my experience in the Call center industry working for some of the world's most successful companies such as Telstra, AT&T and Sprint. Once you hire me, expect me to help your business like it is mine. Your business' growth and your 100% satisfaction is my ultimate goal.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Online Chat Support
    Order Fulfillment
    Multitasking
    Dropshipping
    Order Processing
    Phone Communication
    Ticketing System
    Zendesk
    Gorgias
    Sales
    Customer Service
    Sales & Marketing
    Zoho CRM
  • $12 hourly
    Microsoft Office 365 Specialist and dedicated to work with business clients managing and creating system through Office 365 services. I also had certifications provided by my school that I was able to finish 4 sets of learning for Oracle Database. I can make sure to accomplish any tasks provided with less supervision and always more than willing to learn new knowledge that will help to become more successful in this IT path career.
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    Mobile UI Design
    Microsoft Office
    Customer Support
    Office 365
    Email Communication
    Data Entry
  • $10 hourly
    🎙️Voice over Talent 👨‍💻Customer service 🛠️Technical support Hi I'm Chuck, one of the virtual professionals! I would love an opportunity to add value to your business! I am fully capable and aware of how dynamic this industry is. The excitement of converting a simple call into a sale, keeps me driven in this business! From the skills and tactics that I have mastered in my previous experience in customer service, I was promoted to Subject Matter Expert. That experience taught me on how to be more compassionate and level with the customers, for me to get their buy-in. These traits made me reputable and I was an asset to the organization. This also transitioned in my Real estate and through my E-commerce experience. I always made my clients feel that I was indispensable. Apart from the "white glove services" that I can provide to our clients, I can also perform email correspondence, real-time chat support, and sorting schedules, just to name a few. In this industry where I am working remotely, no doubt that Integrity will not be an issue. My job is to take care of your business, and I will treat it as my own. My target is to assist you in leveraging your time, so you will be able to take care of other things. Every day will be exciting as we expand your business and create that winning culture!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Communications
    Google Sheets
    Slack
    Data Entry
    Customer Satisfaction
    Voice-Over
    Healthcare Management
    Microsoft Excel
    Amazon FBA
    Customer Support
    Customer Service
    Phone Support
    English
  • $9 hourly
    Trust and Safety Specialist - Moderating media and bio - Escalations Investigation Specialist - Handling Abusive and Harassment reports - Verifying users' account - Grooming task force Virtual assistant for an E-commerce store. - Managing a Shopify store - Basic knowledge of Facebook ads - Basic email marketing using KLAVIYO - Orderlist Fulfillment and Orders Processing - Knowledgeable with SHOPIFY and OBERLO - Communicate with the supplier for updates and orders. - Handle customer-related issues (live chat) - Product Researcher and Product importing - Editing product description - Basic Photoshop skills (text-based) - Knowledgeable with EXCEL and Google Spreadsheets Trust and Safety Specialist Upwork May 2023 – October 2024 Task: ID verification Escalating fake ID Safety Specialist for a mobile application Yubo July 2020 – March 2023 Task: Moderating media and bio Escalations Investigation Specialist Handling Abusive and Harassment reports Verifying users' account Grooming task force Shopify store management Kosmetize (Shopify store) February 2020 – August 2020 Task: Managing a Shopify store Basic knowledge of Facebook ads Basic email marketing using KLAVIYO Orderlist Fulfillment and Orders Processing Knowledgeable with SHOPIFY and OBERLO Communicates with the supplier for updates and orders. Handle customer-related issues (live chat) Product Researcher and Product importing Editing product description Basic Photoshop skills (text-based) Knowledgeable with EXCEL and Google Spreadsheets Shopify store management Wolvestuff (Shopify store) May 2018 – December 2019 Task: Managing a Shopify store Basic knowledge of Facebook ads Basic email marketing using KLAVIYO Orderlist Fulfillment and Orders Processing Knowledgeable with SHOPIFY and OBERLO Communicates with the supplier for updates and orders. Handle customer-related issues (live chat) Product Researcher and Product importing Editing product description Basic Photoshop skills (text-based) Knowledgeable with EXCEL and Google Spreadsheets Customer Service Representative and Technical Support Convergys Baguio (Concentrix) November 2014 – June 2016 Tasks: Sales Online walkthrough for online application Customer Service Support for Bank Statements Customer Service Representative Noble Trends Unbound Inc. (NTUi) May 2012 – March 2014 Tasks: Recruiter Appointment Setter Customer Service Representative GGP Contact Solution February 2011 – May 2012 Tasks: Recruiter Appointment Setter Home-based Online English Teacher Academic Society Online (Acadsoc) December 2017 – March 2019 Courses: IELTS Course Business English Course General English Course for Adults Kids Course Teenager Course Free-talk Home-based Online English Teacher Sankei Online English February 2017 – December 2017 Courses: Business English Course General English Course Kids Course Free-Talk Office-based Online English Teacher ABC360 Online English School July 2014 – November 2014 Courses: IELTS Course Business English Course General English Course for Adults Kids Course Teenager Course Free-talk
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Analytics
    Online Chat Support
    Content Moderation
    English Tutoring
    Dropshipping
    Product Listings
    Order Fulfillment
    Customer Service
    CMS Product Upload
    Email Marketing
  • $5 hourly
    I am an experienced Administrative and Virtual Assistant with 5 years of hands-on expertise in providing comprehensive clerical, administrative, and technical support. My skill set covers a wide range of tasks, including: • Data & Web Research: Efficiently gathering and compiling information. • Email Handling & Data Entry: Proficient in Google Docs/Spreadsheets and Microsoft Office applications. • Real Estate Tasks: Researching, compiling property listings, and organizing data. • E-Commerce Support: Assisting in product mockups for online stores selling invitations. • Photography & Editing: Compiling and editing property photos for visual presentations. • Business Support: Assisting small businesses, such as portrait studios, with applying design templates. • System Monitoring: Experience in CCTV and SCADA monitoring for solar and diesel projects. • Transport Planning: Analyzing customer requirements and preparing effective operating plans. I am dedicated, detail-oriented, and able to work independently with minimal supervision. I prioritize clear communication, honesty, and reliability, and I am always open to learning new systems and skills to provide the best possible support.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Photo Editing
    Customer Support
    Data Entry
    Multiple Email Account Management
    Game Testing
    Clerical Skills
    Layout Design
    Logo Design
    Adobe Photoshop
    Canva
  • $10 hourly
    Welcome to my profile! I am a meticulous and organized person who can help you with your files, and analyze data to help you with your business needs! 💰 💻Cost-effective and Tech-Savvy 🌐⚙️ High-Speed Internet & Equipment 🕑 🔐Time Zone & Data Security   Here are the tasks I can do for you: 💻Technical Support - As a skilled Technical Support professional, I comprehensively understand various technical systems and software applications. My expertise lies in providing prompt and efficient resolution to customer issues, troubleshooting technical problems, and offering clear and concise instructions to users. I am adept at handling complex technical inquiries and can communicate technical concepts to non-technical individuals. 🧾Accounting Assistance - I am proficient in performing financial data entry, reconciling accounts, preparing financial reports, and assisting with budgeting and forecasting tasks. My attention to detail and accuracy ensure that financial records are maintained with precision, contributing to the organization's overall financial health. 🖥️Customer Service - I possess exceptional interpersonal and communication skills that make me an outstanding Customer Service professional. My ability to empathize with customers and actively listen to their needs allows me to deliver outstanding service and build lasting customer relationships. I am committed to ensuring customer satisfaction by promptly addressing inquiries, resolving concerns, and exceeding expectations. 💾Quality Analyst - As a dedicated Quality Analyst, I have a keen eye for detail and a passion for maintaining high standards. I am experienced in conducting quality audits, analyzing processes, and identifying areas for improvement. By implementing effective quality assurance measures, I contribute to the optimization of workflows and the delivery of exceptional products and services. 💿Data Analyst - With a strong analytical mindset and proficiency in data manipulation and interpretation, I excel as a Data Analyst. I am skilled in extracting, transforming, and visualizing data to derive valuable insights. Whether it's conducting data-driven research, creating reports, or making data-driven recommendations, I am adept at utilizing data to drive strategic decision-making and enhance business performance.     SOFTWARE   ✨ Project Management Tools: ASANA, Hootsuite, Xero, Genesys, DFM, ASD, Rave, Quickbooks   ✨ Social Media Management: Facebook, Tiktok, Instagram, LinkedIn   ✨ Communication Software: Whatsapp, Yahoo, Gmail, Skype, Zoom   ✨ Invoicing Software: Paypal, Direct Local Bank ✨ Microsoft and Google App: Microsoft Word, Powerpoint, Excel, OneDrive, OneNote, Google Docs, Sheets, Drive   ✨ Email and Calendar Management: GoogleCalendar, Outlook Calendar   ✨ Email Management and Automation: Gmail, Yahoo, Outlook   ✅ 100% Quality & productivity work ✅ Reliable for long-term relationships ✅ Communicate immediately ✅ Reasonable cost & everyday updates ✅ Fast turnaround and delivery on time ✅ Error-free code and development work ✅ An employee with good communication skills and an excellent work ethics I can start immediately! :)
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Online Chat Support
    Virtual Assistance
    Quality Assurance
    Customer Service
    Bookkeeping
    WordPress
    HootSuite
    Asana
    Administrative Support
    Search Engine Optimization
    Office 365
    iOS
    Microsoft Office
    Data Entry
  • $10 hourly
    I'm passionate about using my WordPress and SEO knowledge to help your website succeed. We'll start by understanding your audience and goals, and then build a customized plan – from keyword research to on-page optimization. I strive to provide value that goes beyond your initial requirements.
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    Customer Service
    Data Entry
    Content Writing
    General Office Skills
    Search Engine Optimization
    Social Media Management
    Social Media Marketing
    WordPress
  • $12 hourly
    Hi there! I have been in this industry for for almost a decade. The following is the list of services clients usually hire me for in and out of Upwork : ✅Administrative Support -Proficient in Microsoft Word, Excel -Proofreading -Tech savvy! -Web Research (RECOMMENDED) -Maintains confidentiality ✅Transcriber -Convert audio/video into text -Ensure accuracy of the transcribed text -Edit your transcriptions before filing them -Timestamp your videos -Proofreading ✅Technical Support -Tech savvy! -Providing support online/offline technical support. -Repairing computers, printers, networks and etc. -Trained in CCNA booth camp.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Windows Server
    Subtitling
    Hardware Troubleshooting
    Computer Network
    Virtual Assistance
    Data Entry
    Caption
    General Transcription
    Transcription Timestamping
    Audio Transcription
  • $7 hourly
    I'm a multi-skilled virtual assistant experienced in telemarketing and customer service. I offer to share my knowledge with you and provide valuable contributions to help you achieve your business goals. I am optimistic, results-driven, and detail-oriented with commitment and integrity. I display leadership and I work well in fast-paced and deadline-driven business. I excel at: - Evaluating customer needs and recommending or upselling services - Strong drive for customer satisfaction and retention - Client relationship management - Appointment setting and cold calling - Data Entry & Graphic design I would appreciate the opportunity for an interview to discuss the role and outline my qualifications in greater detail. It would be an honor to do business with you!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    Cold Calling
    Graphic Design
    Quality Assurance
    Sales
    Data Entry
    Real Estate
  • $9 hourly
    Are you in need of an experienced and dedicated person to maintain overall customer service satisfaction through different channels? That's me! ⭐️ Certified Customer Service Expert by Upwork ⭐️ Below are my skills and expertise in the customer service field: ✔️Proficiency in Gorgias, Shopify, Recharge, Shipbob, Facebook, Instagram, Google Docs, Spreadsheets, Google Drive, and Google Calendar, setting appointments with internal/external clients through E-mails. ✔️Strong customer service skills with expertise in billing, payment, payment arrangement, basic troubleshooting, order tracking, order modification, refunds, replacements, order cancellations, subscriptions, product inquiries, and product quality. ✔️I'm hard-working, fast learner, exciting to work with, passionate, very eager to learn new things, and could work well in a fast-changing environment. I could work with minimal to no supervision and still ensure to provide the best customer service experience. ✔️Strong organizational, time management, and communication skills. My main objectives for my clients are to give outstanding results, provide long-term relationships, and professionalism, and leave them with 100% satisfaction with my work. I'll make sure to give our customers satisfaction no matter what channel they're in. 😉
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Instagram
    Facebook
    Multitasking
    Product Knowledge
    Gorgias
    Shopify
    Customer Service
    Customer Support
    Microsoft Excel
    Data Entry
    Order Tracking
    Email Support
    Ecommerce Support
  • $5 hourly
    • High motivation • Excellent communication skills • 8 years experienced as a customer service specialist • Experienced in Virtual Admin and Customer Service • Excellent communication and multitasking skills • Can fluently speak and write in English and Filipino/Tagalog • Computer skills, knowledgeable in MS Office (MS Word, Excel, PPT) • Capable of problem solving • Strong leadership skills • Open for new learning and training • Full time employee • Passionate about work, energetic, reliable and hardworking and can adhere to deadlines
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Web Design
    Responsive Design
    Management Skills
    AMP Framework
    Social Customer Service
  • $8 hourly
    What if I told you I could keep your customers happy while you focus on what matters most—growing your business? With my expertise handling their needs, you’ll see increased satisfaction, stronger loyalty, and scalable results in no time. 💰Cost-effective: Can handle multiple inquiries simultaneously. 🕓24/7 SaaS Live Chat Customer Service Coverage! 🌎Can cater to different time zones which can help to expand the customer base 💪Offer seamless support throughout the conversation until the issue is resolved 📝Improve efficiency and productivity by developing new plans and procedures 🔁Contribute to the creation of a process map ✅Tackle 50+ tickets daily with lightning speed ✅Turn angry customers into loyal fans ✅Boost your CSAT scores through the roof 💡 Training and Certifications: 🏷Customer Service Foundations - Issued by LinkedIn 🏷Customer Service: Problem - Solving and troubleshooting - Issued by LinkedIn 🏷Freshdesk Product Expert Certification Training - Issued by FreshDesk 🏷Gorgias Basic Agent Certification Training - Issued by Gorgias 🛠️Tools I use: ✅Freshdesk ✅Freshworks ✅Slack ✅Chargebee ✅Stripe ✅Gorgias ✅Zendesk ✅Wix ✅Ascend ✅Mailchimp ✅Klaviyo ✅Chatgpt ✅Highly adaptable to any CRM tools 🛂Customer Support (Phone, Email, Chat, Forum Moderator) 💻Technical Support (SaaS) 👨🏼‍⚕️ Virtual Assistant 📈Team Management Ready to take your customer service to the next level? Contact me today and let's collaborate to create exceptional experiences that leave a lasting impression on your customers, driving loyalty and growth for your business. 🟢 If you're sold and think we're a good fit... 💬 Drop a personalized message and let me know... 📞 What time works best for you for a discovery call *wink*
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Incident Management
    Product Knowledge
    Freshdesk
    Troubleshooting
    SaaS
    CRM Software
    Communication Etiquette
    Online Chat Support
    Customer Support
    Customer Satisfaction
    Ticketing System
    Email Support
    Customer Service
    Tech & IT
  • $10 hourly
    💎 TOP RATED PLUS 💎 💯100% Job Success Score 💯 ⭐️Satisfied Clients ⭐️ Let's take your brand to the next level! If you want to increase your sales, and brand awareness, create long-term relationships with influencers, and reach your target audience through Influencer Marketing, I am the one you are looking for! I will do my best to deliver positive results. I have used Influencer Marketing tools to search for the right influencers using different keywords and filters. I can help you grow your social media handles (Instagram, Facebook, Twitter, Pinterest, LinkedIn, TikTok, etc. We will build up your social media accounts and connect with organic people. Use relevant metrics such as Engagement Rates, Followers, Likes, and Comments to develop and execute creative Influencer Marketing Campaigns to drive the results your brand needs. Here are some of my specializations: ✅ Research specific niches, and content ✅ Keyword Research ✅ Sourcing influencers, and analyzing their Engagement rates ✅ Influencer proposals, pitching, and approach ✅ Marketing funnels ( funnel design, lead generation, PPC, marketing automation ) ✅ Email Outreach ✅ Managing multiple campaigns ✅ Tracking influencer results, doing client reports and brainstorming with the team. ✅ Creating long-term relationships with the influencers ✅ Managing brand ambassadors ✅ Managing our brand's community pages/channels (Slack, Facebook Group, etc.) ✅ Social media management Thank you for taking the time to read my profile. Let’s schedule a quick 10-15 minute introduction call to discuss your project in more detail and ensure that I will be the perfect fit. Best, Prince
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    English
    Social Media Management
    Influencer Marketing
    Shopify
    Email Copywriting
    Community Management
    Customer Support Plugin
    YouTube
    Customer Satisfaction
    Social Media Marketing
    Lead Generation
    Customer Service
    Data Entry
    Sales
  • $17 hourly
    I'm a freelance front-end website developer with expertise in Webflow, Duda, and basic WordPress. I specialize in crafting visually stunning and user-friendly websites that align with clients' goals. I have a Bachelor's degree in Information Technology, majoring in Web Development, and I'm skilled in HTML, CSS, and JavaScript/JQuery. Here's what I offer: ✅ Webflow: I excel in using Webflow to create exceptional websites. I focus on responsive and user-friendly designs that match clients' brand identities. ✅ Duda: I efficiently design and develop websites using Duda, prioritizing speed, performance, and customization to exceed client expectations. ✅ WordPress (basic knowledge): I can build and maintain functional and visually appealing WordPress sites, utilizing themes, plugins, and basic customizations. I'm detail-oriented, prioritize understanding client visions, and stay updated on the latest web design trends and technologies. With strong problem-solving skills and effective communication, I thrive in fast-paced environments, managing multiple projects while meeting deadlines. I'm always eager to learn and expand my skill set. If you're looking for a dedicated front-end website developer who delivers exceptional results, feel free to reach out. I'm open to new opportunities and collaborations that let me utilize my expertise and passion for creating outstanding web experiences.
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    Microsoft Office
    DudaMobile
    Customer Support
    Avada Theme Customization
    Web Design
    Web Development
    Elementor
    Webflow
    Adobe Photoshop
    WordPress
  • $10 hourly
    I am a trained and experienced Virtual Assistant. I've been in the freelancing industry for five years and I am dedicated to helping business owners and professionals through virtual assistance, and help them grow their business. I have been in the Business Process Outsourcing industry since 2008. My typical role as a Customer Service Representative are resolving customers' concerns, billing and other matters related to the call. I am also a Technical Support Representative, assisting customers troubleshoot and answer their inquiries with their provider. These experiences make me an expert in handling customers' concerns promptly. I am also an expert in digital marketing services, which include telemarketing, cold calling, hard selling, and setting appointments with business owners. I am flexible in doing assigned responsibilities, a fast learner, and open to accepting new roles that would enhance my skills. I can adapt quickly, handle multiple tasks, and manage my time very well. I am knowledgeable of most of the Office applications as I have been using them for many years. Overall, I can be an asset to any organization I would be involved with. Skillset: General Virtual Assistance Lead Generation Appointment setting Sales, Telemarketing Digital Marketing Cold calling, SMS Blasting Email Management Real Estate marketing Data Entry Recruitment
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Online Chat Support
    Google Docs
    Phone Support
    Microsoft Office
    Management Skills
    Lead Generation Strategy
    Telemarketing
    Cold Calling
    Lead Generation
    Email Marketing
    Customer Service
    Real Estate
    B2B Marketing
  • $10 hourly
    **Specialize in: -Data Entry -Customer service -Product Research -Basic SEO -Online Research -Technical support -IT service desk supporting hardware and software issues, email issues, password reset, and virtual machine concern -Admin Task
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Dialpad
    WordPress
    Technical Writing
    Product Research
    Search Engine Optimization
    Customer Support
    Online Market Research
    Hardware Troubleshooting
    Social Media Management
    Email Support
    Email Communication
    Data Entry
  • $15 hourly
    ⭐⭐⭐⭐👩Committed VA | Customer Service Representative who is passionate about helping your business succeed! ! 👩⭐⭐⭐ I have 7 years of customer service experience and 3 years of back-office support experience. I have been trained by an international call center in the Philippines as well as serving as a subject matter expert. I have solid experience with telephone support, email and chat. Additionally, nearly 5 years of remote work on Upwork, managing various clients and providing virtual assistance, has further strengthened my reliability and expertise. Communication is truly my passion, and I’m committed to understanding customers’ needs to ensure their satisfaction. Over the years, I’ve developed key skills that align closely with my personality, including patience, attentiveness, clarity, empathy, and a calm, positive approach. These qualities, combined with effective time management, help me consistently deliver top-notch customer service. Thank you so much for taking the time to review my profile. and God bless you! ❤️ ⭐Tools | Programs Handled⭐ ✅ Teachable ✅ Stripes ✅ Paypal ✅ Slack ✅ Trello ✅ PT MInder ✅ Wordpress ✅ MailChimp ✅ Outlook ✅ Knowledgeable of social media platforms(Pinterest, Youtube, Instagram, Tiktok and Facebook) ✅ Google Suite ✅ Qickbooks ✅ ClickFunnels ✅ Zapier ✅ ConvertKit ✅ ActiveCampaign ✅ Kustomer ✅ Saleforce ✅ Oracle NetSuite ✅ Zendesk
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Google Workspace
    Customer Service
    Stripe
    Mailchimp
    Logistics Management
    Invoicing
    Administrative Support
    Email Support
    Online Chat Support
    Order Processing
    Zendesk
    Social Media Management
  • $5 hourly
    Quality analyst for more than 5 years. Trained for reporting, excel pivoting, data mining through call listening and product quality analysis for improvement. Also, I have more than 5 years of customer service and technical support experience under telecommunications product, billing and front desk administration.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Business Analysis
    Chat & Messaging Software
    Financial Audit
    Microsoft Excel PowerPivot
    Report
    Customer Service
    Microsoft Excel
    Data Entry
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