Hire the Best Technical Support Specialists
in the Philippines

Hi! I’m John Christian Agot, a dedicated Technical Support Specialist with over 10 years of experience helping users resolve IT issues efficiently and professionally. I’ve worked in both enterprise and remote settings, providing Level 1 and Level 2 support across multiple platforms, tools, and technologies. 🔧 I Can Help You With: Troubleshooting Windows, Mac, and Office 365 issues User account support (Active Directory, Entra ID, OKTA) Microsoft Intune device support and policy troubleshooting Email, VPN, printer, and network issue resolution Remote support via tools like TeamViewer, AnyDesk, and Zoom Ticket management using ServiceNow, Jira, or Freshdesk Application support, onboarding/offboarding, and device setup 📈 Why Clients Like Working With Me: Fast and friendly support with clear communication Detail-oriented and organized—even under pressure Able to work independently and follow SOPs Strong customer service mindset with a tech-savvy approach 🛠️ Certifications: Microsoft 365 Endpoint Administrator (MD-102) Microsoft Azure Administrator (AZ-103) Microsoft Azure Fundamentals (AZ-900) If you need someone to support your team or your users remotely—with patience, professionalism, and technical expertise—I’m here to help. Let’s keep your systems running and your users happy!

🌟 Top Customer Satisfaction Performer 🌟 Available to work 40-80 hours/week 🌟 1+ Virtual Assistance, Quality Assurance Specialist 🌟 4+ Years Experience as a Technical Support Specialist 🌟 8+ Years of Customer Service Experience 👋👋👋 HI! My name is John. I've acquired skills from my past work experiences that may be essential in helping your business. I am available on most days and have a flexible schedule. ⚡️⚡️MY SERVICES⚡️⚡️ ✔️ Customer Service ✔️ Technical Support ✔️ Email Support ✔️ iOS Support ✔️ Product Support ✔️ Inbound and Outbound Calls ✔️ Data Entry ✔️ Zoom Trainings ✔️ Product Training ✔️ Troubleshooting ✔️ Onboard New Customers/Employees ✔️ Schedule Appointments ✔️ Inbox Management ✔️ Organize Calendars ✔️ Manage Social Media Accounts ✔️ Flight Bookings ✔️ Handle Medical Records ➡️ SOFTWARES & APPLICATIONS EXPERIENCED Citrix ZenDesk Slack Monday.com Zoom Nextiva PointClickCare MatrixCare OpenVPN ChartEasy Einstein TeamViewer Google Admin Google Docs Google Calendar Microsoft Excel Zendesk ⚠️⚠️WHY HIRE ME?⚠️⚠️ ✅ Fluent in speaking the English language. ✅ Demonstrates excellent written, verbal (telephone and in-person), and active listening skills. ✅ Adept in problem-solving and decision-making and a good listener with great interpersonal relations. ✅ Can multitask. ✅ Loves talking to people for experience and new learnings. ✅ Customer-focused - understands the needs of both internal and external customers. ✅ Have an “always do your best” and “do what it takes” mindset with a positive attitude. ✅ Empathic, committed, patient, and friendly. ✅ Can work as a team player or individually.

Is your Microsoft 365 causing downtime, email issues, or user access problems? I help businesses fix and manage their Microsoft 365 environment quickly, so your team can keep working without disruption. In my previous IT support role, I’ve handled: • 50+ users in a corporate M365 environment • Daily troubleshooting for email, login, and license issues • User onboarding/offboarding and permission management • Support across AU, US, UK, and APAC clients What I can help you with: ✔ Fix email delivery issues (Outlook, DNS, Exchange Online) ✔ Microsoft 365 user & license management ✔ Teams & SharePoint access issues ✔ Account/security troubleshooting ✔ General IT support for your team Why clients work with me: • Fast response & clear communication • I explain technical issues in simple terms • I focus on solving problems, not just closing tickets If you're dealing with a Microsoft 365 issue right now, send me a message, I can start immediately.

I am an IT Support Specialist and Cloud Systems Administrator specializing in Infrastructure Operations. I bridge the gap between traditional hardware and modern cloud environments, ensuring your tech stack runs seamlessly without downtime. From managing virtual servers to configuring enterprise workspaces and troubleshooting hardware bottlenecks, I handle your IT operations so you can focus on scaling. 🛠️ Direct Services & Expertise Cloud & Infrastructure: Provisioning Virtual Machines (VMs), firewalls, Linux Server Administration (CLI maintenance), and Web/App Deployment. Workspace & Identity: Full tenant setup and migrations for Microsoft 365 and Google Workspace, including user provisioning and access control. Domain & DNS Management: Expert configuration via Cloudflare, nameserver routing, and vital email authentication (SPF, DKIM, DMARC) for flawless deliverability. Desktop & Peripheral Support: Advanced hardware troubleshooting, network connectivity, and driver configuration for specialized/large-format enterprise printing. 🌟 Why Work With Me? Full-Stack IT Support: I provide end-to-end technical coverage—from high-level cloud architecture and workspace administration to hands-on desktop software configuration and hardware troubleshooting. Clear Communication: I deliver fast, reliable updates, translating complex technical infrastructure and hardware issues into clear, actionable terms for non-technical clients and executive teams. 🎯 Client Focus I act as your complete, on-demand IT department for growing businesses and digital agencies. Let's optimize your technology and operations today. Click "Invite to Job" to get started!

Pablo Picasso once said, "The meaning of life is to find your gift. The purpose of life is to give it away." Over more than ten years of honing my skills and talent in the corporate world, I have found my purpose to serve people and help them reach their goals. My diverse skill set and varied expertise go down to the bottom line of my purpose in life, which is to deliver exceptional and exquisite customer service among all others. I have learned that if you want to help yourself reach your goals in life, you have to master quality workmanship and attention to detail to stand out. My passion is to gain a 100% job success rate in whatever project I do and to build meaningful relationships with my clients that will last a lifetime. Now here is how I can help you: I am a professional all-rounder Virtual Assistant who offers services such as but not limited to: email marketing and automation, word and excel data processing, PowerPoint/Prezi presentations, video editing, transcribing, graphics designing using Canva, Adobe Photoshop and CorelDraw, 3D designing using Google SketchUp, appointment scheduling, social media management, website content (WordPress), service/task management (using Trello / ConnectWise), and travel arrangement/planning. I enjoy being a Tech/Customer support specialist because I can always relate, and I always intend to keep "the product" on its entire life cycle. I am an IT specialist by blood, with the ability to look at technical issues from the customer's perspective and empathize with their situation, making me an effective agent and advocate. It also gives me that room for growth and the opportunity to know more about stuff. Curiosity and innovation are what drive me the most. System/network administration, helpdesk support, desktop troubleshooting, server management, information security, firewall, antivirus – you name it, and I can help you with that. I am an experienced Data Privacy policy and workflow expert with TÜV Rheinland certification. Beyond that, I have more than six years of competent expertise, experience, and skills to take on compliance with your data privacy life cycle – from data collection, processing, retention up to the disposal of your data. I write documentary requirements that will help your organization comply with website privacy policy, cookie policy, data privacy impact assessment, personal data inventory, information security risk. In closing, I would like to share one of my client's feedback about my job that is worth considering: "Mark has given me my life back during his role as a Virtual Assistant. He does everything timely and has such an attention to detail that I have no worries. I am grateful that I have found him. Hire Mark." I hope you find my gift valuable to your organization. I look forward to serving your needs and helping you reach your target goals.

With more than 10 years of experience in customer service and technical support, I have supported customers across the eCommerce, retail, telecommunications, software, and technology industries. My background includes roles with Microsoft, Xbox, AT&T, Macy's, Staples Canada, and multiple eCommerce businesses, where I assisted customers, resolved complex issues, and helped improve overall customer satisfaction. Areas of expertise include: • Live Chat Support • Email Support • Technical Support • Order Management • Returns & Refunds • Escalation Handling • Account Management • eCommerce Support • Shopify • Amazon Seller Central • Freshdesk • CRM & Helpdesk Platforms • Team Leadership, Quality & Training • Process Improvement Throughout my career, I have learned that every customer interaction represents an opportunity to strengthen confidence in a brand. I take pride in delivering clear communication, sound judgment, and resolutions that create positive outcomes for both the customer and the business. If you're looking for someone who can represent your brand professionally, think independently, and provide exceptional support from day one, I'd be happy to help.