Hire the Best Product Support Freelancers in Bacolod City, PH

With over 12 years in Business Process Outsourcing, including 6 years in E-commerce support and Virtual Assistance, I offer a proven track record of success. Recognized for exceptional customer service, I excel in adapting to individuals' needs, fostering positive interactions. I approach tasks with determination, ensuring exceptional results in complex challenges. Adaptable and versatile, I thrive in fast-paced environments, making well-informed decisions. Ready to contribute my extensive experience, dedication, and passion for outstanding service to any organization.

With over five years of experience in customer service, primarily in the e-commerce industry, I have developed a strong ability to deliver efficient, empathetic, and solution-oriented support to customers. Throughout my career, I have handled a wide range of customer concerns including order tracking, refunds, subscription management, and general inquiries. My experience has allowed me to become highly proficient in several e-commerce tools and platforms such as Shopify, Gorgias, Zendesk, AfterShip, ShipMonk, ShipStation, Trustpilot, Asana, and Stripe. These tools have enabled me to streamline workflows, resolve issues quickly, and maintain a high level of customer satisfaction. I am comfortable working in fast-paced environments and pride myself on my ability to communicate clearly, stay organized, and adapt to different systems and processes. My goal is always to provide a positive customer experience while supporting business operations effectively. Thank you so much and I am looking forward to working with you and your team.

Are you looking for a reliable Virtual Assistant who can handle customer support, e-commerce operations, and order management with accuracy and professionalism? With over 8 years of experience in customer service and e-commerce support, I help businesses streamline operations, enhance customer satisfaction, and boost retention through efficient, solution-driven support including accurate eyeglass prescription data entry. I specialize in supporting Shopify stores, e-commerce brands, and online businesses by providing high-quality email support, live chat support, and inbound/outbound customer service. 💼 My Core Services: ✔ Virtual Assistant for E-commerce Businesses ✔ 3PL Coordination & Warehouse Communication ✔ Customer Support (Email, Live Chat, Phone Support) ✔ Shopify Order Management (Refunds, Tracking, Returns, Disputes) ✔ Zendesk, Gorgias, Zoho CRM & Re:amaze Management ✔ Lead Generation & Lead Qualification ✔ Data Entry & Web Research ✔ Inbox & Ticket Management ✔ Process Improvement & SOP Creation ✔ Optical Prescription Data Entry (SPH, CYL, AXIS, PD, Prism) ✔ Optical Order Processing & Lab Coordination 🛠 Platforms & Tools I Use: Helpdesk & CRM: Zendesk, Gorgias, Zoho CRM, Reamaze E-commerce: Shopify, Kajabi Warehouse & Fulfillment (3PL/WMS): Spectrum Direct, Green Mintsoft, Black Bear, ShipHero Project Management: Asana, Slack, Zoom Productivity Tools: Google Workspace, Microsoft Outlook, Teams, Excel 🎯 Why Clients Hire Me: ✅ 8+ Years Customer Service & BPO Experience ✅ 1 Year Specialized Experience in Eyeglass Prescription Data Entry ✅ Experienced in SPH, CYL, AXIS, PD & Optical Order Processing ✅ Extensive Experience Assisting US Customers ✅ Detail-Oriented & Highly Organized ✅ Flexible with US, UK & AU Time Zones ✅ High Customer Satisfaction Focus 🌟 What You Can Expect: ⚡ Fast, professional, and friendly customer support 💬 Empathetic communication that builds customer trust 📥 Efficient inbox management to reduce ticket backlog ❤️ Customer-focused support that improves satisfaction and retention ✅ Reliable self-starter who requires minimal supervision 🚀 Dedicated to creating positive customer experiences that strengthen your brand 📩 Let’s Grow Your Business! If you need a dependable Virtual Assistant for customer support, Shopify store management, or CRM handling, send me a message. I’m ready to help your business scale while keeping your customers happy!

I am a dedicated and fast-learning professional with over 14 years of experience in customer service and administrative support. My expertise spans eCommerce platforms like eBay, Amazon, and Shopify, as well as project management tools, data entry, web research, email handling, transcription, and personal assistant duties. I am highly skilled in managing customer inquiries, resolving post-sales issues such as returns, shipping damages, and refunds, and ensuring smooth operations across multiple channels. I have successfully supported eBay accounts, handling item inquiries, billing questions, shipping quotes, and overall account management, as well as worked with a Skin Care website, managing email inquiries, shipping issues, refunds, and social media accounts on Facebook, Instagram, and Etsy. I am proficient with tools like Shopify, Google suites, and Pinterest, and I am familiar with AI prompting using ChatGPT, Copilot, and Gemini. With excellent English communication skills (written and verbal), strong computer literacy, and a commitment to delivering high-quality work on time, I am confident in my ability to provide exceptional customer satisfaction and be a valuable asset to your team.

Skilled and highly reliable virtual assistant with over 5 years of experience in E-commerce and Shopify, supporting businesses in the Fashion, Health and Wellness, and Publishing industries, overseeing daily E-commerce operations and cultivating exceptional customer experiences. "I’ve had an amazing experience working with Jaziel as a virtual assistant. They’ve been incredibly helpful with customer service and making adjustments to my Shopify website, always handling tasks quickly, professionally, and with great attention to detail. It’s made such a difference having someone reliable and proactive helping behind the scenes. I truly appreciate all the support and would absolutely recommend Jaziel to others looking for a skilled and dependable VA!" - Tina Nguyen, founder of XXL Scrunchie and Co. "Jaziel worked with us for many years as a customer support and data entry assistant. She was able to easily pick up new tasks, keep up tasks on a recurring basis, and help out on an ad hoc basis as needed." - Kaylee Walterbach, Content Operations Leader & Book Publishing Expert at BiggerPockets Publishing, LLC 🔧 What I Can Help You With: - Product listing, cataloguing & collection setup - Shopify store administration and management - App integrations (ApparelMagic, Pre-order Globo, Loop) - Inventory management - File organization and management - Customer support and problem resolution - Platform experience: Zendesk, Freshdesk, Re:amaze, Gmail, & Outlook

Hi, I'm Alejandrino. I help SaaS, e-commerce, telecommunications, and subscription-based businesses provide exceptional customer support through email, chat, and technical troubleshooting. Over the past 10+ years, I've supported customers across telecom, fintech, e-commerce, and SaaS environments, helping resolve technical issues, account concerns, billing inquiries, and product-related questions while maintaining high customer satisfaction. My experience includes: • Technical troubleshooting and issue resolution • Email and live chat support • Customer success and retention • SaaS platform support • Shopify-related troubleshooting • Account management and billing support • CRM management and documentation • Risk analysis and identity verification Most recently, I supported a company, a SaaS platform that integrates with systems such as Shopify, Indigo8, and AP21. I handled technical troubleshooting, data reconciliation, and customer support while maintaining 100% customer satisfaction for three consecutive months. If you're looking for a reliable support professional who can work independently, communicate clearly, and provide outstanding customer experiences, I'd be happy to help.