Hire the Best Product Support Freelancers in Bacolod City, PH

With over 12 years in Business Process Outsourcing, including 6 years in E-commerce support and Virtual Assistance, I offer a proven track record of success. Recognized for exceptional customer service, I excel in adapting to individuals' needs, fostering positive interactions. I approach tasks with determination, ensuring exceptional results in complex challenges. Adaptable and versatile, I thrive in fast-paced environments, making well-informed decisions. Ready to contribute my extensive experience, dedication, and passion for outstanding service to any organization.

I'm a skilled Team Leader with almost 14 years of experience in customer service, billing, sales, and technical support for chat, email, and phone. I value integrity the most and have excellent interpersonal and communication skills. My logical approach to problem-solving coupled with being highly organized and detail-oriented make me successful at whatever I do.

With over five years of experience in customer service, primarily in the e-commerce industry, I have developed a strong ability to deliver efficient, empathetic, and solution-oriented support to customers. Throughout my career, I have handled a wide range of customer concerns including order tracking, refunds, subscription management, and general inquiries. My experience has allowed me to become highly proficient in several e-commerce tools and platforms such as Shopify, Gorgias, Zendesk, AfterShip, ShipMonk, ShipStation, Trustpilot, Asana, and Stripe. These tools have enabled me to streamline workflows, resolve issues quickly, and maintain a high level of customer satisfaction. I am comfortable working in fast-paced environments and pride myself on my ability to communicate clearly, stay organized, and adapt to different systems and processes. My goal is always to provide a positive customer experience while supporting business operations effectively. Thank you so much and I am looking forward to working with you and your team.

Hi, I'm Alejandrino. I help SaaS, e-commerce, telecommunications, and subscription-based businesses provide exceptional customer support through email, chat, and technical troubleshooting. Over the past 10+ years, I've supported customers across telecom, fintech, e-commerce, and SaaS environments, helping resolve technical issues, account concerns, billing inquiries, and product-related questions while maintaining high customer satisfaction. My experience includes: • Technical troubleshooting and issue resolution • Email and live chat support • Customer success and retention • SaaS platform support • Shopify-related troubleshooting • Account management and billing support • CRM management and documentation • Risk analysis and identity verification Most recently, I supported a company, a SaaS platform that integrates with systems such as Shopify, Indigo8, and AP21. I handled technical troubleshooting, data reconciliation, and customer support while maintaining 100% customer satisfaction for three consecutive months. If you're looking for a reliable support professional who can work independently, communicate clearly, and provide outstanding customer experiences, I'd be happy to help.