Hire the Best Knowledge Management Solutions KMx Specialists

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

With 7+ years as an independent freelancer—backed by 2,300+ logged hours, Top-Rated Plus (Top 3%), and 120+ successfully delivered projects on Upwork—I’ve helped 15 SaaS founders and entrepreneurs bring their vision to life by managing the full product lifecycle from idea to launch. As a Senior Agile Business Analyst and Product Manager for SaaS, B2B, and B2C products, I help founders build their vision from 0 → 1 by defining and managing requirements, backlogs, roadmaps, and prioritization (MoSCoW); delivering user research, competitive analysis, market research, user journeys, wireframes, user stories, and acceptance criteria; and more. Then, I move into QA Analyst work to test and validate releases against requirements and specifications. This includes creating test cases and edge cases, reporting bugs, running cross-platform testing (web, iOS, Android), and performing UAT, functional, UX, and performance testing. Finally, I move into technical writing, creating API documentation, building knowledge bases with AI chatbot integration, writing release notes, user guides, and how-to articles, designing annotated screenshots with callouts, and producing demo and walkthrough videos. As a T-shaped engineer with a primary role as an Agile Business Analyst and Product Manager, plus experience as a QA Analyst and Technical Writer, I’m confident I can help you with the following: 🧰 MAIN ROLE: Senior Agile Business Analyst | SaaS & B2B Product Manager ● Business Analysis & Planning: Understand your idea and high-level requirements. Draft market research, competitive analysis, requirements, scope, and UX research. Draft BRDs and PRDs, and use AI to accelerate documentation so I spend less time writing and more time on strategy, prioritization, and validation. ● Product Management: Define the MVP and roadmap. Create the backlog. Draft user stories, acceptance criteria, business rules, prioritization, validations, and data mapping. Create UX wireframes and sketches, and map user flows and journeys. ● Requirements Engineering & Designing: Designing UML diagrams (use case, sequence, activity, context, ERD, DFD), BPMN (levels 1-3), and flowcharts. Support architecture engineers by creating technical and cloud architecture diagrams. Draft high-level and low-level design documents. ✍️ T-SHAPED ROLE: Technical Writer | API Documentation | Knowledge Bases | Walkthrough & Demo Videos ● Technical Writing & Documentation: Write API and developer documentation using a docs-as-code approach (Mintlify, ReadMe, GitBook, etc.). Build knowledge bases and help centers (Intercom, Notion, GitBook, MkDocs, etc.), including AI chatbot integrations. Create how-to articles, user guides, and release notes in weeks, not months. ● Walkthrough & Demo Videos: Create screencasts, feature demos, and walkthrough videos with AI voiceover, callouts, screen recording, on-screen text, and zoom effects. 🪲 T-SHAPED ROLE: QA Analyst | Test Engineer ● QA vs Requirements Validation: Validate new releases against requirements 1:1, flag mismatches, draft AI-assisted test cases to cover gaps, create UAT test plans, and share them with the dev team. ● Manual & Cross-Platform Testing: Perform manual, cross-platform testing across iOS, Android, macOS, Windows, Linux, and web (Chrome, Safari, Firefox, Edge, Brave). Draft AI-assisted test cases and create bug reports (Sequence ID, Title, Description, Priority, Test Status, Progress Status, Test Steps, Expected Result, Screenshots/Recorded Videos). ⚒️ My Tools I use Notion, Jira, Trello, Confluence, Asana, Azure DevOps, ClickUp, Monday, Slack, Miro, Figma, Claude, ChatGPT, Gemini, Draw io, Lucidchart, Visio, FigJam, Google Workspace, Microsoft 365, Swagger, ReadMe, GitBook, Intercom, MkDocs, Nextra, and Fumadocs. Let’s work together to shape your product faster, clearer, and more effectively. Send me a message, and I’ll be more than happy to help. Best regards, Abdelrahman Ragab

I build production AI agents and custom MCP servers for business. Not demos: systems that run real processes 24/7, documented and monitored. 100% Job Success, Top Rated. Portfolio: pablodelarco .com What I do 🤖 AI Agents: agentic workflows with Claude Code, LangChain, LangGraph, CrewAI and n8n. 🔌 Custom MCP Servers: connect Claude to your real systems (billing, CRM, databases, APIs). ☁️ AI Infrastructure: Kubernetes with GitOps (ArgoCD, Helm, CI/CD), on your cloud or on-prem. ✍️ Technical Writing: docs and guides for AI, cloud and Kubernetes. 350+ Medium followers, featured by Cilium. Recent work • Arco Rooms: autonomous property management platform, 29 automated jobs across real estate, banking and BI. • AgentBloc: open-source framework that turns a workflow description into an agent team. • finetwork-mcp: MCP server exposing a telecom's invoices and billing to any MCP client. Why me: AI Cloud Engineer at OpenNebula Systems (EU-funded cloud projects). Speaker at FOSDEM, foss-north and NexusForum. Double MSc in Telecom & Cloud Computing (EURECOM 🇫🇷 + Aalto 🇫🇮). Everything gets tested on my own Kubernetes cluster first. Tell me which process is eating your team's hours and I will tell you if an agent can run it. I reply within 24 hours.

𝐄𝐱𝐩𝐞𝐫𝐭-𝐕𝐞𝐭𝐭𝐞𝐝 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐏𝐥𝐮𝐬 (𝑎𝑤𝑎𝑟𝑑𝑒𝑑 𝑡𝑜 𝑓𝑒𝑤𝑒𝑟 𝑡ℎ𝑎𝑛 1% 𝑜𝑓 𝑈𝑝𝑤𝑜𝑟𝑘 𝑓𝑟𝑒𝑒𝑙𝑎𝑛𝑐𝑒𝑟𝑠) | $𝟓𝟎𝟎𝐊+ 𝐄𝐚𝐫𝐧𝐞𝐝 | 𝟏𝟏𝟕 𝐂𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬 | 𝟏𝟏, 𝟎𝟎𝟎+ 𝐇𝐨𝐮𝐫𝐬 𝐖𝐨𝐫𝐤𝐞𝐝 | 𝟗𝟔% 𝐉𝐨𝐛 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 | 𝐏𝐌𝐏 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 I am much more than a conventional Project Manager. I am a 𝐏𝐌𝐏-𝐜𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝, AI-enabled Project Manager, Product Manager, Scrum Master, Product Owner and Business Analyst who steps into projects that are unclear, disorganized, or too complex for a developer to move faster without cutting corners. If you want someone to sit quietly in stand-ups, this is not the right profile. If you want someone who can walk into a stalled SaaS build or a messy backlog and turn it into a working delivery plan with real ownership and AI-accelerated documentation, that is what I do. Whether you are an early-stage AI startup or an enterprise running identity programs at the scale of Airbus, Siemens, and ALDI, I step in as the senior hand who keeps delivery predictable. With 8+ years managing complex, concurrent engagements, I have delivered 100+ projects across SaaS, AI platforms, FinTech, Healthcare IT, IAM, PropTech, and eCommerce. My flagship engagement was a 20-month embedded role at EmpowerID, running identity and governance programs for Airbus, Siemens, and ALDI at once, using Claude and ChatGPT daily to accelerate requirements synthesis, with zero missed milestones. I have also acted as product strategist and technical PM on AI-native builds, including an AI sales analysis platform and an AI platform MVP taken from concept to launch. 𝗛𝗢𝗪 𝗜 𝗗𝗥𝗜𝗩𝗘 𝗩𝗔𝗟𝗨𝗘 𝗙𝗢𝗥 𝗬𝗢𝗨𝗥 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 → AI-Assisted Delivery: Claude and ChatGPT to accelerate BRD/FRS drafting, requirements synthesis, and workflow gap analysis → AI Product & Project Management: use case validation for AI SaaS and LLM features, MVP planning, AI chatbot and agent workflow requirements → Project & Delivery Management: planning, scope, timelines, milestones, and delivery schedules kept realistic and on track → Scrum Master & Agile Delivery: sprint planning, backlog grooming, stand-ups, retrospectives, and Kanban flow that teams actually use → Product Ownership: MVP definition, product roadmaps, backlog prioritization, and feature scoping tied to business outcomes → Business Analysis & Documentation:BRDs, PRDs, FRDs, SRS documents, user stories, and acceptance criteria developers can build from → Cross-Functional Leadership: aligning engineering, QA, product, and business stakeholders around one source of truth → Risk & Stakeholder Management: catching requirement gaps early 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 𝐀𝐍𝐃 𝐌𝐄𝐓𝐇𝐎𝐃𝐎𝐋𝐎𝐆𝐈𝐄𝐒 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤𝐬: Agile, Scrum, Kanban, Waterfall, Hybrid SDLC 𝐀𝐈 𝐓𝐨𝐨𝐥𝐬: Claude, ChatGPT, OpenAI-based workflows for requirements drafting and delivery reporting 𝐄𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦𝐬: Jira, Confluence, ClickUp, Asana, Monday. com, Notion, Trello, Airtable, Azure DevOps, Miro, Lucidchart, Figma, Zoho, Slack, Google Workspace 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬: PMP, Certified Scrum Master, Certified Product Owner, Google Project Management, Accredited Business Requirements Analyst, Certified IAM Consultant 𝐆𝐥𝐨𝐛𝐚𝐥 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲: Fully remote across US, European, and Gulf time zones 𝐖𝐇𝐎𝐌 𝐈 𝐖𝐎𝐑𝐊 𝐖𝐈𝐓𝐇 AI-first teams needing a PM fluent in AI-assisted workflows. Founders turning an idea into a roadmap and a shipped product. Agencies and SaaS teams needing sprint discipline. Enterprises running high-stakes technology or identity programs that cannot slip. 𝐒𝐤𝐢𝐥𝐥 𝐓𝐚𝐠𝐬: Project Manager, Product Manager, Technical Project Manager, Digital Project Manager, Remote Project Manager, SaaS Project Manager, Agile Project Manager, AI Project Manager, Scrum Master, Product Owner, AI Product Owner, AI Product Manager, Delivery Manager, Sprint Planning, Agile Delivery, SDLC Management, Cross-functional Team Management, Agile, Scrum, Kanban, Agile Software Development, Backlog Grooming, Sprint Retrospectives, User Stories, MVP Definition, Product Roadmap, Feature Prioritization, Release Management, Risk Management, Scope Management, Stakeholder Management, OKRs, KPIs, Jira, Confluence, ClickUp, Asana, Monday. com, Notion, Azure DevOps, Miro, Lucidchart, Slack, BRD, PRD, FRD, SRS, Use Cases, Process Documentation, SOPs, Project Charter, Scope of Work, SaaS, AI Product Development, Generative AI, AI Workflow Automation, FinTech, Healthcare IT, Digital Transformation, Enterprise Software, MVP Development, On-time Delivery, Client Communication, Weekly Reporting, Vendor Management, Process Improvement, Business Analysis, Product Development Manager If your project is behind schedule, unclear on requirements, or stuck without a delivery owner, 𝑳𝒆𝒕'𝒔 𝑻𝒂𝒍𝒌. 𝐒𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 or click 𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛 and I will walk you through how I would get it back on track.

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 5,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

I turn vague business goals into clear requirements and working software, delivered on time and backed by data. Over the past 5+ years I've worked as a Business Analyst and IT Project Manager across healthcare data, capital markets, and FMCG, sitting between stakeholders and engineering teams to make sure what gets built is what the business actually needs. I've delivered order-tracking tools, food-delivery apps, large-scale web scraping systems for US healthcare data, and AI-powered platforms that extract M&A and financing deals from news and web sources. What I can do for your project: ▪ Requirements & Elicitation: I run stakeholder workshops and interviews to capture real needs, then document them as BRDs, FRDs, RTMs, user stories, and acceptance criteria your developers can build from without guesswork. ▪ Project Management & Delivery: I plan sprints, manage backlogs in Jira and Confluence, coordinate UAT, track risks, timelines, and scope, and keep the project moving through the full SDLC. You always know where things stand, what's blocked, and what's coming next. ▪ Analysis & Process Improvement: Gap analysis, impact analysis, BPMN, AS-IS/TO-BE mapping, and UML to redesign workflows and remove inefficiencies. One automation project cut vendor onboarding time by 40%. ▪ Data Analysis & Reporting: I retrieve, analyze, and visualize data using SQL, Excel, Google Sheets, and Power BI so decisions are based on evidence, not opinion. ▪ Stakeholder Communication: I translate between business and technical teams so nothing gets lost in the middle, and I report progress in plain language, not jargon. A few results from recent projects: ▪ Cut research time from 30 days to 2 days for firmographic data on 1000+ companies, at 95% accuracy ▪ Delivered a 5x increase in deal coverage on a private-market platform while reducing manual research effort by 80% ▪ Improved parsing accuracy of US healthcare data by 80% with an automated extraction tool I'm CCBA-trained and PSPO-certified, and I take ownership of outcomes, not just documentation. If you have a project in mind, send me the details and I'll tell you exactly how I can help.