What does a Knowledge Management Solutions KMx specialist do?
A Knowledge Management Solutions KMx specialist configures and administers the KMx learning and performance platform to launch, manage, and track training content and user programs. This role focuses on the technical setup of learning environments rather than just creating instructional materials. The specialist ensures that courses import correctly, integrations function without error, and administrators can access accurate data on learner progress. They bridge the gap between raw educational content and a fully operational digital learning system.
- Configure the KMx platform for specific organizational needs across learning, performance, talent, and virtual classroom modules. This work involves setting up system parameters to match company branding and multilingual requirements. The specialist adjusts administrative settings to support distinct user groups and training pathways. These configurations determine how learners interact with the interface and access their assigned materials.
- Import course content using the KMx SCORM Package Import Utility with precise technical settings. The specialist selects appropriate hosting options during import, such as designating third-party hosts for external content providers. They set up Skillsoft account credentials to enable seamless launching and information exchange with the Skillport interface. This process ensures that SCORM packages and other digital assets load correctly and track user completion data accurately.
- Manage platform integrations including Single Sign-On (SSO) and third-party content delivery interfaces. The specialist tests these connections to verify that users can log in securely and access external resources without friction. They maintain these links over time to prevent disruptions in service or data synchronization errors. This technical oversight keeps the learning ecosystem connected to broader enterprise identity and content systems.
- Coordinate the migration of existing training program records and content into new or updated KMx sites. This task requires mapping old data structures to the new platform format to preserve historical learner records. The specialist validates that migrated courses retain their original metadata and completion statuses. They archive or reactivate courses through administrative interfaces to keep the content library current and relevant.
- Generate reporting outputs and gap analysis documents using built-in KMx administrative tools. These reports help organizations identify missing training modules or track compliance with mandatory learning requirements. The specialist extracts data on course status and user engagement to inform future content strategies. They present these findings in formats that stakeholders can use to make decisions about talent development investments.
How to hire a Knowledge Management Solutions KMx specialist on Upwork
Step 1: Post a job
Define your learning platform requirements clearly to attract qualified administrators. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft a precise description in seconds. Describe your needs for KMx configuration and content migration, then let Uma structure the post. You can write a new post, update a saved draft, or reuse an existing post to save time.
- Specify experience with SCORM package imports and third-party integrations like Skillsoft OLSA.
- List required administrative tasks such as Single Sign-On setup and multilingual branding configuration.
- Include details about migrating existing training records and generating gap analysis reports.
Step 2: Evaluate candidates
Look for proof of hands-on KMx administration and successful content deployments. Uma can run instant video interviews and build shortlists with side-by-side comparisons to speed up your review process. Focus on candidates who demonstrate technical proficiency with learning management systems.
- Review portfolios for examples of configured KMx instances and imported course libraries.
- Check for documented experience managing user access and system reporting tools.
- Verify past work involving complex integrations with external content providers.
Step 3: Interview your top choices
Discuss specific technical challenges related to your learning environment. Schedule interviews within Upwork Messages to receive an immediate transcript and summary after each conversation. This keeps your hiring process organized and efficient.
- Ask how they handle SCORM import errors and third-party hosting configurations.
- Request examples of how they structured reporting outputs for stakeholder review.
- Discuss their approach to migrating legacy content without data loss.
Step 4: Agree on scope and begin work
Set clear milestones for platform setup and content integration. Use Upwork Messages and the contract workroom for communication and project management, plus identity verification, payment protection, hourly tracking, and project funds for security. This structure protects both parties during the engagement.
- Define deliverables such as a fully configured KMx instance and validated course launches.
- Establish milestones for completing SSO integration and initial user testing.
- Agree on a schedule for generating final gap analysis reports and archiving old courses.
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