Hire the Best Technology Management Solutions SIMS Specialists

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 5,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!

🔹 STRATEGIC OPERATIONS, PROCESS TRANSFORMATION & BUSINESS SYSTEMS CONSULTANT I help founder-led and growing businesses improve operations, redesign business processes, implement scalable systems, and create the operational foundations needed for sustainable growth. With 20+ years of experience in business operations, process improvement, project delivery, and systems implementation, I help organizations move from reactive operations to structured, scalable operating systems. If your business is experiencing operational bottlenecks, inconsistent execution, poor visibility, disconnected systems, or founder dependency, I can help identify the root causes and implement practical solutions. What I Do I work with business owners, executives, and leadership teams to: ✅ Analyze and redesign business processes ✅ Build scalable operating systems ✅ Improve cross-functional workflows ✅ Implement business systems and operational infrastructure ✅ Design accountability and KPI frameworks ✅ Lead software and ERP implementation initiatives ✅ Develop SOPs, knowledge bases, and training systems ✅ Improve reporting, visibility, and decision-making My focus is not simply implementing software but improving how the business operates. CORE AREAS OF EXPERTISE Business Process Reengineering & Operational Excellence • Process Analysis & Improvement • Current State / Future State Design • Gap Analysis • Workflow Optimization • Organizational Process Design • Continuous Improvement • Change Management Business Systems Architecture • Operating System Design • Workflow Architecture • Business Requirements Gathering • Functional Specifications • SOP Development • Knowledge Management Systems • Onboarding & Training Frameworks Project & Implementation Leadership • ERP Implementations • CRM Implementations • Software Deployment • Stakeholder Management • Risk & Dependency Management • Cross-Functional Coordination • Vendor Management Performance Management & Reporting • KPI Development • Business Metrics • Executive Dashboards • Operational Reporting • Process Measurement • Accountability Systems AI & Automation Capabilities I help organizations leverage AI and automation where it creates measurable business value. Capabilities include: • Context Engineering • AI-Assisted Workflow Automation • Operational Knowledge Assistants • AI-Powered Reporting & Insights • Business Process Automation • Prompt Engineering for Business Operations • Workflow Intelligence & Process Audits • Automation Opportunity Assessments Tools include: ChatGPT | Microsoft Copilot | Google Gemini | Google NotebookLM | Zapier | AI Productivity Platforms PLATFORMS & SYSTEMS ERP / CRM • NetSuite (Admin & Project Management) | Odoo| Salesforce | Zoho | HubSpot Project & Workflow Management • Asana| Monday dot com | Trello | Jira | Avaza Process Mapping & Documentation • Lucidchart | Microsoft Visio | Notion Business Intelligence & Analysis • Excel | Google Sheets | Reporting & KPI Systems PROFESSIONAL BACKGROUND ✔ 20+ years in business operations, strategy, and project delivery ✔ 14+ years in senior leadership and operational management ✔ MBA - United States – Business Process Reengineering & General Management ✔ Bachelor of Science – Computer Science ✔ $100K+ Earned on Upwork ✔ 100% Job Success Score ✔ Top Rated Plus CERTIFICATIONS & EXECUTIVE TRAINING • Generative AI for Project Managers – IBM (2026) - Generative AI: Introduction and Applications - Generative AI: Prompt Engineering - Generative AI: Unleash Your Project Management Potential • Managing Projects in Notion – Coursera Project Network (2025) • Business Metrics for Data-Driven Companies – Duke University (2025) • Use RACI Charts for Work Management with Asana – Coursera Project Network (2025) • Improve Efficiency in Asana for Project Managers – Coursera Project Network (2025) • AI for Everyone – DeepLearning.ai (2024) • Oracle NetSuite Partner SuiteSuccess Methodology – Oracle University (2024) • Jira Fundamentals Training – Atlassian (2024) • Managing the Company of the Future – University of London (2022) • Design Thinking for Innovation – University of Virginia Darden (2022) • Digital Transformation – Boston Consulting Group (2021) 💡 Whether you’re implementing a new system, redesigning a business process, scaling operations, or building a more structured operating model, I can help turn complexity into clarity and execution.

Technical Support & System Troubleshooting: ✅IT Support Specialist experienced in cross‑platform troubleshooting, Windows configuration, performance diagnostics, and resolving hardware/software issues in fast‑paced environments. MSP, Virtualization & IT Operations: ✅Strong background supporting multi‑client MSP environments with expertise in VMware, Hyper‑V, IT Asset Management (ITAM), lifecycle tracking, and compliance documentation. SaaS, Enterprise Platforms & User Administration: ✅Skilled in managing SaaS ecosystems including Microsoft 365, Google Workspace, ticketing systems, and SAP user support—covering access management, collaboration tools, and cloud‑based application troubleshooting. Microsoft Identity & Device Management: ✅Skilled in Active Directory/Entra ID, Azure AD, Intune, Group Policy, user access control, MFA, Conditional Access, and tenant‑level administration. Microsoft 365 & Collaboration Tools: ✅Experienced with M365 apps including Exchange Online, Teams, OneDrive, Outlook, and SharePoint Online—covering site management, permissions, migrations, and user support. Windows & Automation Expertise: ✅Strong understanding of Windows Server roles (DNS, DHCP, domain services) with hands‑on experience in system troubleshooting and automation using PowerShell. Customer Services ✅Strong communication, documentation, and customer‑support skills, with a track record of improving workflows and creating knowledge‑base resources.

Hi, I am a Technical Project Manager. Over the past 8 years, I got the privilege of working on some genuinely complex problems, building large-scale software products, leading cross-functional teams, and figuring out how to make technology actually serve the business goals behind it. A big part of my focus lately has been on AI/ML, A project through from the early stages of data integration and model development all the way to deployment and real-world scaling. I find that stretch of the journey genuinely exciting, especially when the end result moves the needle for the people using it. I served in wide range of industries like; e-commerce, real estate, insurance, education, healthcare, and cybersecurity, which has given me a good sense for how different domains think about risk, speed, and what "done well" actually looks like. 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗦𝗸𝗶𝗹𝗹𝘀 AI/ML & Data Science: Python, PyTorch, TensorFlow, GPT-3/4, LangChain, NLP, Computer Vision, Machine Learning, Deep Learning, Artificial Intelligence, IoT Integration, Prompt Engineering, MLOps, Model Deployment, Data Analysis, OCR Cloud & Big Data: AWS, Google Cloud, Google BigQuery, Docker, Kubernetes, ElasticSearch, Elastic Transcoder Project & Product Management: Agile, Scrum, Jira, Trello, Asana, ClickUp, AI Product Development, SDLC, Team Leadership, Technical Documentation Databases: MySQL, PostgreSQL, MongoDB, Cassandra, SQL, NoSQL Web & Mobile Development (Supporting): PHP, Laravel, CodeIgniter, Node.js, ReactJS, Angular Flutter, Kotlin, JavaScript, TypeScript, WordPress, Shopify, WooCommerce, Drupal, Magento, Zend Testing & API Tools: Postman, OpenAPI, PHPUnit, JMeter, Cypress Other Tools & Frameworks: Git, GitHub, Bitbucket, Elixir, Phoenix, Highcharts, Bootstrap, jQuery, HTML, CSS 💬 I don't just manage projects, I make sure the right things get built, in the right order, by the right people. If that something you are looking for! Let's Get in Touch✉️

I have over 15 years of experience bringing projects from concept to production — covering manufacturing automation, IT systems, compliance readiness, and custom software development. My career started with manufacturing, robotics, CNC automation and has grown to include app development, MSP service delivery, and GRC audit readiness. This mix lets me move easily between physical systems, digital workflows, and compliance frameworks — building solutions that work on the factory floor, inside IT environments, and in front of auditors. GRC & Audit Readiness • SOC 2 Type 1 & Type 2 prep • ISO 27001 implementation • CMMC readiness for DoD suppliers • NIST 800-171 / 800-53 gap assessments • Risk registers, policies, and evidence tracking systems MSP & IT Services • Microsoft 365 & Azure administration • Identity and access management (MFA, conditional access, Defender) • IT service workflows, ticketing, and monitoring • Project management and client-facing documentation Engineering & Automation Expertise • DFM for injection molded products • Injection mold design and product development • CNC programming (lathe, mill, Swiss) • Robotics integration (Fanuc, ABB, collaborative robots) • Automated cell design, production, commissioning • Conveyor & material handling systems App & Software Development • Web apps: PHP, React, Node.js, Tailwind, APIs • Desktop apps: Python, Streamlit, Electron.js • Mobile apps: React Native, Expo, Android/iOS builds • Workflow automation: Power Automate, Excel Online, SharePoint • Data & reporting: Power BI, dashboards, quoting/ROI calculators Typical Projects I Deliver • SOC 2 readiness roadmaps and evidence trackers • End-to-end order & incident management systems (PHP + Excel Online + Power Automate) • Risk registers and policy templates tailored to NIST/ISO • Quoting calculators (Excel/Python/Streamlit) with automated PDF output • Mobile apps for workforce reporting, tracking, and task management • Shop floor dashboards linking CNC / robotics data into KPIs • Custom API integrations to connect CRMs, ERPs, and production systems If you’re looking for someone who understands engineering, IT, and compliance, I can deliver practical, scalable solutions that combine automation depth with modern app development and GRC audit readiness. Let’s talk about your project, whether you need audit prep, MSP support, automation, or application development.