Hire the Best Technology Management Solutions SIMS Specialists

IT Procurement Executive | Help Desk & Technical Support Engineer (L1/L2) Hi there, I’m an IT professional with over five years of experience bridging the gap between daily technical support and strategic IT procurement. Whether you need a hands-on Technical Support Engineer to manage your Help Desk operations or an executive to streamline your IT asset lifecycle, I bring both technical expertise and operational efficiency to your team. I have spent the last five years supporting fast-paced Managed Service Provider (MSP) and corporate environments. I specialize in diagnosing complex hardware, software, and networking issues while ensuring your business gets the best value from its technology investments. Core Technical & Procurement Expertise: Help Desk & End-User Support (L1/L2): Providing reliable, fast-resolution troubleshooting for both local and remote users. Cloud Administration: Hands-on management and configuration of Microsoft 365, Google Workspace, and Azure environments. IT Procurement & Asset Lifecycle: Strategic sourcing, vendor relationship management, and hardware/software inventory tracking. Operations & Ticketing Systems: Streamlined escalation management, workflow optimization, and cross-functional team collaboration. I pride myself on clear communication and a customer-first approach. My goal isn't just to close tickets or purchase equipment—it's to turn operational challenges into real efficiency gains for your business, keeping everything running smoothly and minimizing downtime. Let’s connect to discuss how I can support your IT infrastructure and procurement goals!

Technical AI Program Lead & Product Manager (Expert-Vetted, Top 1%) who turns founder vision into shipped, production AI — not slideware. Ex-Tesla and Experian, with $400K+ earned and 100% Job Success across 45+ Upwork engagements. What I actually do: - Orchestrate multi-model AI — design and build agentic workflows across Claude, GPT, and Gemini, including MCP-based tool/context setups. Hands-on where it counts, and I direct engineering for the rest. - Wire AI into your real stack — connect models to live business data and systems (CRM/Salesforce, cloud, internal APIs) so outputs are grounded, not generic. - Build with governance in mind — SOC 2 / RBAC-aware deployments, sensible data boundaries, and controls to keep shadow AI in check. - Own delivery end-to-end — scope, sequence, and ship with real PM rigor (Agile/Scrum) so AI initiatives reach production and stay maintainable. Tools & stack: Claude, GPT, Gemini, MCP, Jira, Linear, HubSpot, AWS, and modern web stacks (React, Node.js, Python). Track record: - $400K+ earned on Upwork across 45+ engagements, 100% Job Success - $10M+ in client ARR influenced; 200+ complex projects shipped across e-commerce, healthcare, and logistics - Long-term, repeat client partnerships If you need someone who speaks both founder and engineer and can take an AI initiative from idea to production, let's talk. Also available for full-stack delivery — web & mobile app development, Amazon Seller Central, Shopify, WooCommerce, and WordPress — plus data & BI (Power BI dashboards & reporting) and digital transformation consulting, solo or with my NinjaDev team. Whether you need a senior AI/product lead or an end-to-end build, reach out and let's talk.

I help companies deliver complex projects — on time, within budget, and with high-impact results. With certifications in PMP, Agile (PMI-ACP), and Scrum (CSM), I specialize in leading complex and high-value Technology and Operations projects. My work spans enterprise and digital transformations, and projects ranging from SaaS implementations, AI/GenAI, and mobile/web development to workflow automation, strategic planning, and team development. Whether you're a startup or a Fortune 100 company, I bring a hands-on approach to: Understanding your business goals - Defining and tailoring requirements - Building the right team - Leading the successful execution of your project(s) or program 💡 Highlights: - 100% Job Success Score - Executive-level experience across industries - Proven results with remote cross-functional teams - Strong focus on quality, communication, and accountability 🔧 Project Types Delivered: - AI & Generative AI Integrations - SaaS Platforms (CRM, ERP, ATS, HRMS, etc.) - Process & Workflow Automation - Software & Mobile App Development - Cloud Migrations & Data Migrations - VoIP, Call Center, and Network Infrastructure - Payment Systems & Financial Tools - Survey Platforms & Custom Integrations - Talent Development

I help SaaS companies, agencies, and government teams deliver complex technical projects on time — without the chaos. 15 years across Fortune 100 (Hewlett Packard Enterprise) and US government digital transformation (Granicus). At HPE I ran a multi-billion-dollar global portfolio across 150+ countries and cut deployment timelines by 20%. At Granicus I led public-sector digitization that changed how citizens reach essential services. On UpWork: 22+ projects · 5,000+ hours · 100% Job Success. I now operate as SOTO⟂DEV — a doctrine-driven technical practice for businesses that have outgrown chaos. Most automation and software breaks within a year because it was built to demo, not to last. I work the opposite way: documentation-first, maintainable by your team, designed to outlive the technology it runs on. What I deliver – End-to-end project management (discovery → UAT → rollout) for SaaS and public-sector engagements – Custom software & web apps — SaaS products, internal tooling, operational dashboards – Automation architecture (n8n, Make, custom) with runbooks your team can actually maintain – AI-assisted workflows (OpenAI, Anthropic) wired into your real CRM, not a toy demo – Chatwoot deployments — multi-inbox, multi-agent, white-label-ready – CRM optimization, SaaS operations, agile/sprint planning, cross-functional coordination – Fractional technical operator engagements for founders and ops leaders who need a steady hand How I work – Written scope before any code. Written handoff after. – Every system ships with a runbook, a recovery procedure, and a change log. – Stakeholder communication tuned for both engineering teams and executive audiences. – I optimize for the third year of the system, not the first week. Who I am Bilingual EN/ES, based in San José, Costa Rica (GMT-6). Available for US and EU time zones. Operating under a written doctrine — clients see it on day one, because the same standards that govern my code govern the engagement. If you need a senior operator who's done this at Fortune 100 and government scale, won't disappear on you, and ships systems built to last — let's talk.

I've been doing this for 18 years. Not consulting on products. Not advising from the sidelines. Actually owning them and delivering them, from the first messy conversation with a founder all the way through to engineers shipping the thing. Most of that work happened outside Upwork, so my job history here won't show you the full picture. Let me fill in the gaps. EXPERIENCE Director of Product and Engineering | Blueprint Information Group (2022 to 2025) Led product delivery and engineering across five concurrent SaaS platforms with a 30-person team. I owned the roadmap and the delivery. Making sure the right things got built, in the right order, on time, without the wheels falling off. Product Manager + Project Manager | Blueprint Information Group, Cartzy (2020 to 2022) Cartzy was a Shopify competitor built for dropshippers. I owned the roadmap and wrote the requirements, but I also ran delivery: sprint planning, engineering coordination, and making sure features shipped on time and on spec. Used AI tooling to speed up story creation and catch edge cases before they hit the team. Product Manager + Project Manager | Blueprint Information Group, NetBlaze (2016 to 2020) NetBlaze automated digital marketing for small businesses. I led product strategy and translated business needs into functional specs, while managing the delivery side: coordinating cross-functional teams, tracking progress, and keeping the build moving. Built out white label functionality that let partners resell the platform under their own brand. Software Product Owner | Lexmark (2013 to 2016) Owned software products running on Lexmark printer terminals. Wrote user stories and acceptance criteria for hardware-software integrated features and worked directly with hardware and software engineering teams to get things shipped cleanly. Product Manager + Project Manager | OfferChat (2012) PM, BA, and de facto project manager for a web-based live chat SaaS product. Maintained the roadmap, ran competitive analysis, coordinated the team toward launch, and supported go-to-market execution. Technical Project Manager | Morphlabs (2011 to 2012) Managed software and hardware deployments across the Asian region. Client training, executive reporting, coordinating infrastructure and dev teams to hit production deadlines. Software Product Manager | Morphlabs (2010 to 2011) Owned the product backlog and roadmap, ran sprint planning, and conducted product training with enterprise clients. Product Support Manager | Morphlabs, Exist, MaestroDev (2009 to 2010) Built the support organization from the ground up across three products. Wrote the SLAs, designed the escalation workflows, hired and managed the team, and project-managed the internal ticketing system from requirements through delivery. Co-founder, Product Lead + Project Manager | Staffwisely and Edeyalabs (2012 to 2014) Co-founded two startups. Staffwisely was a two-sided marketplace connecting digital agencies with tech talent. Edeyalabs was a web and app outsourcing firm. I handled everything: product roadmap, customer interviews, sales, marketing, and end-to-end project delivery. PRODUCTS I HAVE BUILT Cartzy, NetBlaze, Sendpad, FloatFunnel, Profit Spy, Staffwisely, Buyers Club, GetJacked, Profit Vault, Vulcan. HOW I USE AI AI is built into how I work every day, not something I picked up recently. Every stakeholder call produces a transcript. That goes into a structured prompt chain in Claude: first pass pulls out action items, decisions, and open questions by owner. Second pass generates user stories with acceptance criteria. Third pass drafts a PRD with problem statement, scope, edge cases, and definition of done. Fourth pass flags gaps and risks. Under 20 minutes. Manually it used to take 2 to 3 hours. I also build prototypes. Not Figma screens. Working prototypes with real LLM API calls that stakeholders can actually interact with. I understand prompt engineering, RAG, agentic workflows, confidence scoring, and the tradeoff between accuracy, latency, and cost that every AI product decision comes down to. WHAT I CAN DO FOR YOU * Run the project: sprint planning, backlog management, delivery cadence, offshore team coordination across time zones * Write the specs: PRDs, user stories, and acceptance criteria that engineers can build from without follow-up questions * Run discovery: customer interviews, research synthesis, gap analysis, ICP definition * Define AI product requirements: model selection, confidence thresholds, human-in-the-loop design, and eval frameworks * Build GTM plans, revenue models, and positioning grounded in real market and customer data I work directly with founders, CEOs, and heads of product. I take whatever you have, a Loom recording, a brain dump, a half-baked idea, and turn it into something structured and ready to build. I do not need hand-holding. I do not disappear. I show up, I figure it out, and I get it done. If that sounds like what you need, let's talk.

Technical Business Analyst, Product Manager & Project Management Consultant with 16+ years of experience delivering data-driven digital solutions in 4 core industries: 🔹Banking 🔹Fintech 🔹Insurance 🔹Human Resources My tenure with Tier-1 organizations like JP Morgan Chase ( 7 Years) , Capgemini (4 Years ) , and Aon Hewitt (2 Years) has endowed me with: 🔹Deep domain expertise 🔹A proven track record of driving results in high-stakes enterprise environments I specialize in: 🔹Evaluating systems, processes, and user experiences 🔹Bridging the gap between business stakeholders and technology teams 🔹Translating ambiguous business problems into clear, structured requirements, process designs, and actionable delivery plans Whether you need: 🔹 A Business Requirements Documentation (BRD) crafted from scratch 🔹 Functional Requirements Documents (FRD) 🔹 User Stories & Acceptance Criteria 🔹 Agile/Scrum Documentation 🔹 An Agile team led through a complex sprint cycle 🔹 A system implementation managed end-to-end 🔹 UAT Planning & Support 🔹 Process Flow Diagrams 🔹 Gap Analysis 🔹 Data Mapping & Workflow Documentation 🔹 Stakeholder Communication 🔹 Project Coordination & Delivery Support I bring structured thinking, strong communication, and enterprise-level execution to every engagement. 𝗞𝗘𝗬 𝗘𝗫𝗣𝗘𝗥𝗧𝗜𝗦𝗘 📌 Business Analysis Requirement Gathering • Functional Analysis • Documentation • Technical Writing • Workflow Analysis • Process Improvement • UAT • Functional Testing • Production Support • Business Process Design • SOPs • Roadmap Delivery 📌 Agile & Project Management Sprint Planning • User Stories • Backlog Management • Stakeholder Management • Risk Assessment • Status Reporting • Vendor Coordination 📌 Domain Expertise Banking • Credit Cards • Fintech • Insurance • HR Systems • Clinical Research • Data Management 📌 Data & Technical Skills SQL • SAS • Informatica • Teradata • ETL • Data Mapping • Data Quality • Reporting 📌 Tools & Platforms Jira • Confluence • MS Excel • MS Project • SharePoint • Tableau • Power BI • Salesforce CRM • ERP Oracle HCM, SAP HR 📌 Methodologies Agile • Scrum • Waterfall • SAFe ✅ Why clients work with me: ✔ I offer a unique combination of Business Analyst, Project Manager, Product Manager, Client Engagement Manager, Client Interview, Operation Consultant, Operation Manager, Business Manager, Technical Business Analyst, Operation Team Member, Business Development Manager and communication leadership roles which are typically handled by separate resources. ✔I serve as a central coordination partner across clients, stakeholders, and delivery teams — simplifying collaboration and improving execution efficiency across projects. ✔ Clear and structured documentation ✔ Strong business-to-technology communication ✔ Enterprise project experience ✔ Reliable stakeholder management ✔ Fast learning and problem-solving ability ✔ Detail-oriented delivery approach In addition to delivery roles, I have participated in hiring panels, helping organizations evaluate candidates and align talent with business and team needs. Clients consistently value my ability to clarify complex requirements, bridge business and technology teams, and drive projects towards successful outcomes, as reflected in my portfolio items Let’s discuss how I can help streamline your requirements and bring delivery excellence to your next project. Thank you!