Hire the Best Mirus Restaurant Solutions Enterprise Specialists

Relevant Experience (Off-Upwork) - Revenue Operations, Sales Operations, CRM Administration, Reporting, and Process Optimization Specialist with 8+ years of experience supporting revenue-generating teams across SaaS and technology organizations. I help companies streamline revenue operations, improve data quality, optimize business processes, and provide actionable reporting that enables better decision-making. My experience spans Revenue Operations, Sales Operations, Renewals, Deal Desk, Order Management, CRM Administration, and Customer Operations. Most recently, I support a Revenue Operations team in a remote contract role, where I manage operational requests across GTM systems, build and maintain dashboards and reports, support CRM and system administration activities, analyze operational data, and assist with process improvement initiatives. I also manage user onboarding and access provisioning for revenue technology platforms, including LeanData and other sales and operations tools, ensuring teams have the appropriate system access and support needed to operate efficiently. Throughout my career, I have partnered closely with Sales, Customer Success, Finance, and Operations teams to manage contract renewals, pricing and quoting processes, CRM maintenance, reporting, workflow improvements, and customer-facing operational activities. Core Expertise: • Revenue Operations (RevOps) • Sales Operations • CRM Administration • Salesforce & Salesforce CPQ • Microsoft Dynamics • LeanData Administration • Dashboard & Report Development • Data Analysis & Data Quality Management • Contract Renewals • Quoting & Pricing Support • Deal Desk Operations • Order Management • Process Documentation & Optimization • User Onboarding & Access Management • Cross-Functional Stakeholder Management Tools & Platforms: Salesforce, Salesforce CPQ, LeanData, Microsoft Dynamics, Oracle, NetSuite, Microsoft Excel, Google Workspace, ChatGPT, and business reporting tools. I am known for being highly organized, detail-oriented, dependable, and capable of working independently in remote environments while maintaining strong communication with stakeholders across multiple functions and time zones.

I help hospitality companies, foodservice suppliers, and food & beverage brands grow revenue, improve profitability, and build scalable commercial systems. With more than 20 years of experience across luxury hotels, restaurant groups, foodservice distribution, and emerging brands, I bring a combination of operational leadership and commercial strategy that helps businesses move from growth plans to measurable results. I typically work with clients who need support with: • Foodservice expansion and market entry • Distributor and broker strategy • B2B sales development and key account outreach • Revenue growth and commercial planning • Operational efficiency and profitability improvement • Menu, pricing, and margin optimization • CRM implementation and sales pipeline management • SOP development and process improvement My background includes leadership roles in hospitality operations, foodservice sales, brand development, and business growth initiatives across hotels, restaurants, catering, events, and consumer food brands. Services Include: Foodservice & Commercial Growth • Foodservice market expansion • Distributor and broker management • Channel development strategy • Go-to-market planning • Key account targeting and outreach • Partnership development Sales & Business Development • CRM setup and optimization • Sales process development • Lead generation systems • Pipeline management • Revenue forecasting • Sales collateral and pitch development Operations & Profitability • Menu engineering • Cost control and margin improvement • SOP creation • Workflow optimization • Labor efficiency analysis • Multi-unit operational support Throughout my career, I have helped businesses strengthen operations, improve financial performance, expand distribution, and create more predictable revenue streams. Whether you need strategic guidance, hands-on execution, or interim leadership support, I bring practical experience and a results-focused approach to every engagement. Industries: Hospitality • Foodservice • Restaurants • Hotels • Catering • Consumer Food & Beverage Brands • Wellness Concepts • Events & Experiential Programs

Restaurant POS & Delivery Integration Specialist I specialize in designing, configuring, and optimizing Restaurant POS systems with seamless Uber Eats and DoorDash integrations. My focus is building clean, scalable system architecture that supports operational efficiency, financial accuracy, and multi-unit growth. I have hands-on experience structuring POS platforms such as Toast, Clover, and Square to ensure: Accurate menu architecture (categories, modifiers, SKUs, pricing logic) Proper third-party marketplace synchronization Commission and merchant-funded discount tracking Multi-location menu standardization Clean reporting alignment with accounting systems Inventory and product mix accuracy Beyond technical setup, I approach POS systems strategically. I analyze commission structures, pricing models across platforms, and modifier complexity to reduce order errors, improve kitchen workflow, and protect profit margins. On the delivery side, I manage full Uber Eats and DoorDash ecosystem optimization, including: Menu build-outs and clean imports Cross-platform pricing strategy Photo and listing optimization Storefront performance structure Promotion configuration and discount strategy Troubleshooting integration conflicts Chargeback and dispute management workflows I understand how operational realities — labor cost, prep time, fulfillment bottlenecks, and reporting clarity — directly impact how POS and delivery systems should be structured. My goal is not just integration, but operational clarity and profitability. Whether launching a new restaurant, cleaning up a disorganized tech stack, or scaling to multiple locations, I build restaurant technology infrastructure that is organized, efficient, and growth-ready.

Integrated systems rarely break on the first successful API call. They break three weeks later: a failed Shopify webhook, an ERP order that never synced, a CRM contact missing from the pipeline, or POS inventory that no longer matches the store. I build and fix the middleware/API layer behind those systems. My strongest work is around Shopify, ERP, CRM, POS, and Laravel-based backend systems where product data, orders, inventory, customers, payments, and reporting all need to stay aligned. What I usually handle: - Shopify / Shopify Plus integrations and custom commerce workflows - ERP and CRM syncs: Acumatica, Salesforce, Zoho, HubSpot, SAP-style systems - POS and inventory workflows: Clover, store operations, loyalty, order flows - Laravel/PHP middleware, APIs, webhooks, queues, cron jobs, retries, and logs - Admin dashboards, reporting panels, and operational data models - Production debugging where the issue is hidden across multiple systems Relevant background: - Built and supported systems handling 24k+ products, 3M+ users, and 2,000+ locations - Led technical delivery across teams of 20+ - Worked across Shopify, Shopify Plus, Magento, BigCommerce, Acumatica, Salesforce, Zoho, Clover POS, Square POS, Laravel, REST/GraphQL APIs, PostgreSQL, MySQL, AWS, Firebase, WordPress, Stripe and other payment systems I also take on SaaS MVPs and React Native app work when the project depends on backend architecture, integrations, subscriptions, analytics, or production stability. If your store, ERP, CRM, POS, or internal dashboard is held together by fragile syncs and unclear data flow, I can help trace where it breaks and make the system reliable.