Hire the Best Sigma Software Solutions OmniCare Specialists

Senior Product Manager and Certified Scrum Product Owner (CSPO®) with 10+ years delivering complex digital products across SaaS, Government Tech, AI, FinTech, Healthcare, and E-commerce — with a 100% Job Success Score and Top Rated Plus status on Upwork. I don't just manage projects — I drive outcomes. My clients hire me when they need someone who can take ownership, align stakeholders, and ship products on time without constant hand-holding. What I bring to your project: 🔹 Currently leading a US government Salesforce migration (Harmony to Kinship) across multiple state departments 🔹 Active Product Owner for an AI-powered smart mirror product in fashion retail 🔹 10+ years across web & mobile app development, SaaS platforms, FinTech, Healthcare, and E-commerce 🔹 CSPO® certified by Scrum Alliance — Agile/Scrum from day one 🔹 Master's in Business Analytics — data-driven decisions, not guesswork I specialize in: ✅ End-to-end Product & Project Management ✅ SaaS Platform Migrations & Digital Transformation ✅ Agile/Scrum Implementation & Team Leadership ✅ Stakeholder Management & Executive Communication ✅ Product Roadmaps, Backlog Grooming & Sprint Planning ✅ Business Requirements, BRDs, User Stories & UAT ✅ Cross-functional teams of 5–20 members Tools I work with: Jira, Confluence, Salesforce, ClickUp, Asana, Trello, MS Project, Notion, Slack, Google Workspace, MS Visio Areas of Expertise: AI Product Management, SaaS Platform Migrations, Digital Transformation, Agile and Scrum Delivery, OKR and KPI Framework Design, Workflow Optimization, Process Automation, Remote Team Leadership, Data-Driven Product Strategy, API Product Coordination, Cloud Migration Management If you need a senior PM who delivers results — not just reports — let's talk.

Technical AI Program Lead & Product Manager (Expert-Vetted, Top 1%) who turns founder vision into shipped, production AI — not slideware. Ex-Tesla and Experian, with $400K+ earned and 100% Job Success across 45+ Upwork engagements. What I actually do: - Orchestrate multi-model AI — design and build agentic workflows across Claude, GPT, and Gemini, including MCP-based tool/context setups. Hands-on where it counts, and I direct engineering for the rest. - Wire AI into your real stack — connect models to live business data and systems (CRM/Salesforce, cloud, internal APIs) so outputs are grounded, not generic. - Build with governance in mind — SOC 2 / RBAC-aware deployments, sensible data boundaries, and controls to keep shadow AI in check. - Own delivery end-to-end — scope, sequence, and ship with real PM rigor (Agile/Scrum) so AI initiatives reach production and stay maintainable. Tools & stack: Claude, GPT, Gemini, MCP, Jira, Linear, HubSpot, AWS, and modern web stacks (React, Node.js, Python). Track record: - $400K+ earned on Upwork across 45+ engagements, 100% Job Success - $10M+ in client ARR influenced; 200+ complex projects shipped across e-commerce, healthcare, and logistics - Long-term, repeat client partnerships If you need someone who speaks both founder and engineer and can take an AI initiative from idea to production, let's talk. Also available for full-stack delivery — web & mobile app development, Amazon Seller Central, Shopify, WooCommerce, and WordPress — plus data & BI (Power BI dashboards & reporting) and digital transformation consulting, solo or with my NinjaDev team. Whether you need a senior AI/product lead or an end-to-end build, reach out and let's talk.

Customer support platforms get messy fast. Bad ticket routing, no automation, agents answering the same questions 50 times a day. I fix that. Zendesk, Intercom, and Gorgias specialist. 16 years in support operations and 500+ helpdesk implementations shipped. Founder of Smart Instinct (Zendesk Advanced Tier Partner, Gorgias Solutions Partner, Intercom Solution Partner) and the senior consultant on every engagement. Recent clients: SF Marathon (56% chat deflection on Zendesk), StraighterLine (online education, 150,000+ learners), Blockchain (crypto platform), ThighPro, and Genesis Digital (Intercom + custom Discord). I first ran support teams for ecommerce and SaaS companies, then moved into platform implementation full-time. That background matters because I have sat in the chair your agents sit in. I build systems for how your team actually works, not how a vendor's demo makes it look. What I do Zendesk, Intercom, and Gorgias implementation and migration. Full implementations and configurations for Zendesk, Intercom, Gorgias, Freshdesk, Freshservice, Help Scout, Helpshift, Tidio, RingCentral, and Aircall. Data migrations between platforms, multi-channel integration across email, chat, SMS, and social, and clean handoffs with documentation your team can actually use. Workflow automation and ticket routing. Custom automation rules, smart ticket routing, SLA management, escalation workflows, macro and template libraries, and business rules built around your real support volume patterns, not generic templates. AI implementation and chatbot development. Set up and training for Zendesk AI, Intercom Fin, Gorgias AI Agent, and Pylon AI. Intent mapping, conversation design, brand voice tuning, and AI-enhanced routing that handles the repetitive stuff so your agents focus on the work that actually needs a human. Help center and self-service. Knowledge base builds, FAQ optimization, customer portal customization, and deflection rate improvement. A well-built help center is the cheapest ticket you've ever had to answer. Team training and ongoing support. Agent onboarding, platform training, process documentation, and retainer-based optimization for teams that want a long-term partner instead of a one-time contractor. Results clients see - 30-50% reduction in ticket volume through automation and self-service - Faster first response times from routing that actually routes correctly - Higher CSAT from workflows that stop making customers repeat themselves - Less agent burnout because the system handles what the system should handle - Reporting visibility that finally tells leadership something useful How I work One-time projects like migrations, new platform setups, and optimization audits. Ongoing retainers. Emergency troubleshooting when something breaks, and you need it fixed today. To get started If your support platform feels like it is working against you instead of for you, send me a message with what you are dealing with. I will tell you honestly whether I can help and what it would take.

I help organizations set up, fix, and improve their HR systems — using Oracle Fusion HCM and Oracle E-Business Suite HRMS. With over 20 years of experience, I work across the full range of HR technology: payroll, talent management, performance management, and HR transformation projects. I've worked with large organizations across real estate, hospitality, aviation, telecom, and technology — including deep experience in the UAE/GCC region as well as global environments. What I can help with: ✔ Oracle Fusion HCM — Core HR, Payroll, Talent Management, Recruiting, Performance & Goals, Time and Attendance, Learning, and Helpdesk ✔ Oracle E-Business Suite HRMS & Payroll ✔ Oracle Recruiting Cloud ✔ Oracle Time & Labor, Learning Management, Self-Service HR (SSHR) ✔ SAP SuccessFactors and broader HR transformation programs ✔ Business analysis, solution design, and User Acceptance Testing (UAT) ✔ Production support, troubleshooting, and process improvement ✔ Performance management — KPIs, OKRs, and goal-setting frameworks I've led and supported HR technology programs at large global organizations — helping them run smoother HR operations, improve the employee experience, and get more out of their workforce. Whether you need help implementing Oracle Fusion HCM, fixing an existing setup, running UAT, optimizing payroll, or just need a functional consultant who's done this before — I can help you get practical results.