Hire the Best XM Software Solutions Telos Specialists

Hello there. I am 𝗨𝘀𝗮𝗺𝗮 𝗧𝗮𝗵𝗶𝗿, I build and integrate VoIP call center systems — IVR, call routing, AI voice bots, and CRM sync — using Twilio, SignalWire, and FreeSWITCH, backed by Laravel on the backend. 6+ years, all 5-star reviews, long-term clients. CALL CENTER & TELEPHONY EXPERTISE I build and optimize inbound/outbound call center systems that handle real traffic: IVR systems with AI voice (Twilio + OpenAI Whisper/TTS) Intelligent call routing & TaskRouter workflows Auto call distribution (ACD), call queues, hold/transfer/warm transfer AI-powered receptionist & voicebot (GPT-4 + Twilio Voice) SignalWire LAML & Relay API integrations Click-to-call, outbound dialer, call recording & transcription Real-time call dashboards with analytics CRM sync (HubSpot, Salesforce, custom CRM via API) SMS campaigns, WhatsApp Business API, 2-way messaging 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗚𝗿𝗼𝘄𝘁𝗵 I architect solutions that align with your business goals and technical requirements. By leveraging 𝗟𝗮𝗿𝗮𝘃𝗲𝗹’𝘀 modular structure and 𝗟𝗶𝘃𝗲𝘄𝗶𝗿𝗲’𝘀 real-time capabilities, I build scalable platforms optimized for long-term success. My focus extends to inbound call solutions, where I build IVR systems, configure call routing and queue-based workflows (TaskRouter, hold/answer, prioritization, Receptionist), and integrate CRM platforms to optimize customer engagement and operational efficiency. 𝗘𝗻𝗱-𝘁𝗼-𝗘𝗻𝗱 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 From the initial idea to the tactics, I am mainly occupied with clean code, screen compatibility, and free processes. Vue.js and Nuxt.js are ideally suitable to build SEO-friendly, quick interfaces, implementing the front end while Laravel offers ballet logic for the back end to your site, thus securing API, and allowing secure back-end logic, and connecting a CRM. When it comes to inbound call projects, I come up with Twilio-driven voice systems by combining analytics, automatic call distribution, and CRM sync in order to improve the user's experience. 𝗪𝗵𝘆 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗪𝗶𝘁𝗵 𝗠𝗲? I bridge technical precision with business-centric outcomes. My hybrid approach combines 𝗟𝗮𝗿𝗮𝘃𝗲𝗹’𝘀 backend efficiency with 𝗟𝗶𝘃𝗲𝘄𝗶𝗿𝗲’𝘀 interactive frontend components, reducing development time without compromising quality. For inbound call platforms, I optimise uptime, call clarity, and integration depth to ensure your communication infrastructure drives conversions. 𝗖𝗼𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝗙𝗿𝗼𝗻𝘁𝗲𝗻𝗱: Vue.js, Nuxt.js,React.js, Livewire 𝗕𝗮𝗰𝗸𝗲𝗻𝗱: PHP/Laravel, Python/FastAPI 𝗜𝗻𝗯𝗼𝘂𝗻𝗱 𝗖𝗮𝗹𝗹 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Twilio integration, IVR, call routing (TaskRouter), receptionist workflows, call queues, hold & answer functionality, and CRM automation 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Twilio/SignalWire (SMS & Voice), AWS, OpenAI automation 𝗗𝗮𝘁𝗮𝗯𝗮𝘀𝗲𝘀: MySQL, PostgreSQL 𝗧𝗼𝗼𝗹𝘀: Git, Jira, DevOps workflows 𝗖𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 𝘁𝗼 𝗬𝗼𝘂𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 I believe in future-proof solutions, not fast substitutes. Whether designing a custom web app or optimizing an inbound call workflow, I confirm scalability, maintainability, and brand vision alignment. Come together, and let’s come up with a solution that can keep up with the growth of your business. Ready to transform your ideas into a results-driven platform? 𝗥𝗲𝗮𝗰𝗵 𝗼𝘂𝘁 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁.

AI Voice Agent | Twilio | Vapi | Voice AI | SMS | A2P Messaging | WebSockets I help businesses build and integrate AI-powered voice and communication solutions that automate customer interactions, inbound/outbound calling, lead qualification, appointment scheduling, customer support, and business workflows. With experience across Twilio, Vapi, AI Voice Agents, Voice Receptionists, SMS, A2P Messaging, WebSockets, Speech-to-Text (STT), Text-to-Speech (TTS), and AI Voice & Speech, I can help you turn complex communication requirements into reliable, production-ready solutions. ➛ What I Can Help You Build • AI Voice Agents for inbound & outbound calls • AI Voice Receptionist for answering and routing calls • Twilio Voice integrations and call automation • Vapi Voice AI agents and conversational workflows • SMS automation and two-way messaging • A2P Messaging and business SMS workflows • WebSocket integrations for real-time voice communication • Speech-to-Text (STT) integrations • Text-to-Speech (TTS) implementations • Real-time AI voice and speech applications • Call routing, IVR and intelligent call handling • Appointment booking and lead qualification agents • CRM/API integrations with voice and messaging systems • Real-time transcription and conversation processing • Custom voice workflows and automation ➛ Technology Expertise Twilio | Vapi | Voice AI | AI Voice Agent | AI Receptionist | Twilio Voice | Twilio SMS | A2P Messaging | WebSockets | Speech-to-Text | Text-to-Speech | AI Voice & Speech | REST APIs | Webhooks | Real-Time Communication | CRM Integrations My approach is focused not just on making the voice agent "work," but on building a solution that is reliable, scalable, responsive, and aligned with your business workflow. Whether you need a Twilio-based voice system, Vapi AI voice agent, AI receptionist, SMS/A2P messaging workflow, real-time WebSocket communication, STT/TTS pipeline, or a complete voice automation platform, I can help design and implement the solution end-to-end. Let’s build a voice and messaging system that can handle real conversations—not just scripted responses.

I have over a decade of VoIP networking experience deploying and supporting both Hosted [Ring Central, OnSip, Vonage] and On-Premise [3CX, FreePBX, Vital] based PBX's. I specialize in the 3CX platform as it provides the most value to the enterprise. I can also enable AI Reception services to provide better interactions with new and existing clients. Whether it’s a cloud hosted or private hosted PBX, I can provide full end to end solution of services. I have a very structured template-based deployment that is based on the client Call Flow. Everything is documented from the IVR to the final destination of the call. I am also well versed in both AudioCodes and Ribbon (Sonus, Edgewater) Session Border Controllers and Gateways from turn up to cut over. My experience ranges from complete project management to individual SBC/GW implementations. My core focus has been VoIP connectivity and the applications that accompany it like POTS Replacement, SIP Trunks and hosted voice. VoIP services for the SMB and enterprise is my primary focus. Enabling features and driving value-add to the business is my goal. I am always more than happy to jump on a call and discuss my capabilities in detail.

Create leverage. That is what I do. I build high-performance, secure, reliable software that helps founders and businesses launch and scale with confidence. Since 2010, I have helped founders and established companies turn ambitious ideas, messy workflows, and broken systems into serious software products. Obsession with quality, complete transparency, and no hand-holding - that is how I turn software from a development expense into a business asset. I am an excellent fit if: - You are an established business looking to build a new platform, automate operations, replace spreadsheets, improve workflows, modernize legacy software, scale an existing product, or rescue a bad build. I am especially valuable when the project is too important to gamble on cheap execution, unclear ownership, fragile architecture, or developers who only wait for task lists. - You are a founder with a product idea and need more than “someone to code it.” I can help you refine the concept, define the right MVP, validate technical assumptions, choose the right architecture, build the first production-ready version, and support you after launch as the product grows. I have spent 15+ years building software where failure is expensive, across product types, workflows, and industries including SaaS platforms, AI/RAG systems, internal tools, dashboards, CRM/ERP/POS systems, logistics platforms, marketplaces, real estate software, e-commerce, FinTech, EdTech, HealthTech, data analytics, travel, hospitality, and regulated sports betting The value of that experience is not just knowing different industries. It is knowing the patterns behind them: workflows, permissions, payments, reporting, integrations, data integrity, performance, edge cases, and the business logic that quietly decides whether a product scales or becomes painful. I personally lead architecture, planning, communication, and delivery. When a project needs more capacity, I bring in my senior team to provide high-level technical ownership and reliable execution. Whether you are a non-technical founder, an operations-heavy business, or a technical team that needs senior delivery support, I will communicate at the right level: clear when needed, technical when useful, and always focused on decisions that move the project forward. I am based in Turkey and regularly work with US, UK, Canadian, European, and Australian clients. I work EST hours with reasonable PST overlap, so cross-time-zone communication is smooth. Don’t settle for mediocre. In a world of ruthless competition, make me your unfair advantage. Send me a message today, and I will map our next steps.