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I help businesses build, optimize, and manage enterprise-grade contact center solutions using RingCentral and NICE CXone. With 8,000+ hours worked and $100K+ earned on Upwork, I specialize in designing reliable IVR systems, intelligent call flows, routing logic, and customer support automation for both small businesses and large enterprises. What I Can Help You With: ✔ RingCentral UCaaS & CCaaS setup and administration ✔ NICE CXone / InContact development and support ✔ IVR and call flow design ✔ Studio scripting and automation ✔ Omnichannel customer support solutions ✔ API integrations and workflow automation ✔ Technical troubleshooting and platform support ✔ Contact center optimization and reporting ✔ Post-implementation support, maintenance, and system optimization Why Clients Work With Me: ✔ Certified and experienced contact center engineer ✔ Strong communication and project ownership ✔ Fast problem-solving and reliable delivery ✔ Able to manage projects from planning to deployment ✔ Ongoing support available after implementation I focus on building scalable, user-friendly customer experience solutions that improve efficiency and customer satisfaction. Let’s discuss how I can help your business.

✅ Overview I’m a VoIP Administrator with over 10 years of experience managing and optimizing phone systems for businesses of all sizes. I specialize in RingCentral, Dialpad, 8x8, Google Voice, GoTo, and other VoIP platforms — helping companies streamline communication, improve call quality, and ensure reliable call routing. From IVR setup and number porting to call queue management and CRM integration, I deliver solutions that keep phone systems running smoothly for both staff and customers. 💼 Services I Provide Phone System Setup & Administration - RingCentral, Dialpad, 8x8, Google Voice, GoTo, Nice inContact, Grandstream, RingCX IVR (Auto-Attendant) Design & Implementation - Custom menus, business/after-hours routing, multilingual prompts Call Queue & Routing Optimization - Overflow handling, priority routing, and fallback options Number Porting & Account Migration - Hassle-free transfer of business numbers across platforms User Onboarding & Training - Account creation, extension assignments, and permissions Troubleshooting & Support - Call quality issues, dropped calls, one-way audio, faxing problems Compliance Setup - SMS/TCR registration & HIPAA-compliant call handling CRM & Third-Party Integrations - Salesforce, Zapier, Podium, Beetexting 📊 Sample Projects 🔹 Healthcare Practice – RingCentral IVR & Call Queue Built a multi-level IVR for scheduling, billing, and nurse line. Added after-hours routing with voicemail to HIPAA-compliant inbox. Reduced missed calls by 40% within the first month. 🔹 Multi-Location Business – Dialpad Migration Migrated 50+ users fromDialpad to RingCentral. Configured shared call queues and AI-powered call transcription. Delivered staff training and SOP documentation. 🔹 SMS Compliance for Retail Client Completed 10DLC campaign registration for SMS. Updated client website to meet carrier requirements. Enabled mass texting via Beetexting integrated with RingCentral. 🛠️ Tools & Platforms VoIP Systems: RingCentral | Dialpad | 8x8 | Google Voice | GoTo | Nice inContact | RingCX Integrations: Salesforce | Zapier | Zendeskl Collaboration: Microsoft Teams | Google Workspace 📌 Why Clients Hire Me ✔ 10+ years of proven VoIP expertise ✔ Fast, reliable setup & troubleshooting ✔ Clear documentation & training for staff ✔ Track record of reducing missed calls and improving customer experience 📞 Let’s Work Together If you need a VoIP expert to set up, optimize, or troubleshoot your phone system, let’s connect. I’ll ensure your communications are seamless, reliable, and built to support your business growth.

I build complete business systems - mobile apps, backend APIs, and admin dashboards that handle real operations, payments, and scale. From POS systems to SaaS platforms, I turn ideas into production-ready products. What I build: • Mobile apps (Flutter, cross-platform iOS & Android) • Admin panels & dashboards • Backend APIs & business logic • POS systems (Sunmi, iMin, NFC, printers) • Real-time systems (orders, payments, tracking) I specialize in systems that actually work in real-world conditions: • Offline-first POS apps • Payment integrations • Inventory & reporting systems • Scalable backend architecture Why clients choose me: • I think like a product owner, not just a developer • I build complete systems (app + backend + admin panel) • I focus on performance, reliability, and scalability Recent work includes: • POS system with NFC payments + admin dashboard • On-demand service app with booking, payments & tracking • Social app with feeds, chat & map-based features If you're planning a serious product or scaling an existing system, let’s discuss your idea.

I build AI voice agents that answer, qualify, and book — on real phone lines. 9+ years of full-stack engineering plus a telephony background (SIP/Asterisk), so your agent doesn't just demo well, it survives production traffic. Most voice agents break in the same three places: latency, call transfers, and everything that's supposed to happen after the call ends. I handle all three. ⭐ Top Rated · 100% Job Success · 45 contracts · 650+ hours · zero disputes ━━ WHAT I BUILD ━━ 🎙️ AI Voice Agents • Inbound reception, outbound lead calls, appointment booking, lead qualification • Vapi, Retell AI, ElevenLabs, OpenAI Realtime — STT/TTS pipelines tuned for sub-500ms response • Prompt + call-flow design that handles interruptions, accents and background noise ☎️ Telephony That Actually Connects • Twilio, SIP trunking, Asterisk / FreePBX, DID provisioning • Warm transfers to human agents, IVR replacement, call recording & compliance • Debugging the layer most "AI agent" developers can't reach 🔗 Post-Call Automation • CRM writeback — GoHighLevel, HubSpot, Salesforce • n8n, Make, Zapier workflows · transcripts, summaries, follow-up SMS & email 💻 The App Around The Agent • Next.js, React, TypeScript dashboards · call analytics & admin panels • Node.js, Express, Laravel, PHP APIs · AWS, Docker, PostgreSQL, MongoDB ━━ WHY CLIENTS KEEP ME ━━ Since 2019 I've led engineering at Global Voice Direct, a voice/telecom company. I was debugging codecs, jitter, SIP registration failures and carrier routing long before "AI voice agent" was a job title. So when your Vapi agent drops calls, talks over people, or won't hand off to a human, I can tell you whether it's the prompt, the API, or the carrier — usually on the first call. ━━ RECENT WORK ━━ • AI employee & business automation platform — iThinq AI • Creator monetization SaaS platform — PrimeFirre • $8.6K PHP / Symfony microservices + REST API build • 45 Upwork contracts delivered at 100% Job Success ━━ HOW I WORK ━━ Replies usually within the hour. A written plan before I touch code. And a working number you can actually call before we go live. Message me with what you want the agent to do on the phone. I'll tell you in one reply whether it's a 3-day build or a 3-week build — and what it will cost.

I specialize in VoIP solutions with a focus on RingCentral (EX & CX) and Zoom (Phone & CC) project implementation and ongoing support. As a subject matter expert in the field, I work with businesses of all sizes to streamline communication systems, resolve complex technical challenges, and deliver seamless transitions to cloud-based telephony. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With experience in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms both in its UCaaS and CCaaS versions. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (10DLC) Multi Site Call logging expert / Audit trail Announcement / Audio greetings - Voice over Desk Phone Provisioning I'm here, ready to be your partner in enhancing your communication systems. Reach out to me here on Upwork and let's start a conversation, looking forward to understanding your unique needs and finding the perfect solution for you!

Building a connected product is hard. It requires expertise across hardware, embedded systems, mobile applications, cloud infrastructure, AI, and the ability to bring all of those pieces together into a production-ready solution. That's where I help. I work with startups, scale-ups, and enterprises to architect and build connected products—from embedded devices and IoT platforms to AI-powered mobile applications and scalable cloud infrastructure. Whether you're building a connected vehicle platform, a medical device, an industrial IoT solution, or the next generation of smart products, I can help take it from concept to production. Over the past 15+ years, I've delivered production software across Connected Vehicles, Telematics, MedTech, Industrial IoT, Transportation, and Enterprise Mobility. Before founding LogiQlink Technologies, I spent over 12 years at Treeline Interactive in San Diego, progressing from Senior Mobile Engineer to Mobile Tech Lead and eventually Head of India Operations. During that time, I worked directly with US startups and enterprises, leading distributed engineering teams and delivering complex connected products used in production. Today, as Founder and Director of LogiQlink Technologies, I continue to help companies build connected products by combining deep technical expertise with hands-on engineering leadership. CORE EXPERTISE Connected Products & IoT • End-to-end connected product development from hardware prototyping to cloud deployment • Embedded Linux, AOSP, and Android Automotive OS (AAOS) • BLE, CAN Bus, MQTT, sensor integration, and industrial communication protocols • Device connectivity, real-time data pipelines, and remote device management platforms AI & Intelligent Systems • AI-powered features for mobile and connected devices • Machine learning integration and on-device inference • Computer Vision, predictive analytics, and intelligent automation Cloud & Backend • AWS and Firebase architecture, deployment, and scaling • REST APIs, GraphQL, backend development, and real-time systems • Event-driven architecture, CI/CD, and scalable cloud infrastructure Mobile Applications • Native Android (Kotlin/Java) and iOS (Swift) • React Native and Flutter • Production mobile applications for connected products, MedTech, transportation, and enterprise platforms HOW I ENGAGE Fractional CTO I help startups define technical strategy, architect scalable platforms, build engineering teams, and make critical technology decisions without the cost of a full-time CTO. Solution Architect I design scalable systems from the ground up—including cloud architecture, hardware-software integration, APIs, and connected product platforms—so your team starts with the right technical foundation. Hands-on Engineer I still enjoy building products. Whether it's a mobile application, embedded firmware, an IoT platform, or a cloud backend, I write clean, maintainable, production-quality code. Engineering Leader I've built and managed distributed engineering teams across the US and India and can help recruit, mentor, and scale engineering organisations for long-term success. WHO I WORK WITH • Startups looking for a technical co-founder or Fractional CTO • Product companies building connected devices and IoT platforms • Automotive, fleet, and mobility technology companies • Medical device and digital health companies • Industrial IoT and enterprise software teams Whether you need a Fractional CTO, Solution Architect, or hands-on engineer, I bring the technical depth to build production-ready systems and the leadership experience to turn ambitious ideas into successful products. If you're building a connected product, I'd love to discuss how I can help.