What does an Ultimate Software UltiPro specialist do?
An ultimate software ultipro specialist configures and administers the UKG Pro human capital management platform to support enterprise HR operations and system integrations. This role focuses on managing access permissions, building automated workflows, and maintaining secure connections between UKG Pro and external identity or data systems. The specialist ensures that workflow automation triggers correctly from supported events and that integration endpoints remain active for reliable data transfer.
- Configure and manage user access levels within UKG Pro so authorized personnel can use embedded workflow-building tools like UKG Compose. This involves setting up specific permissions that allow teams to design, test, and deploy automated processes without compromising system security or data integrity.
- Monitor workflow execution outcomes using the Execution History tool to identify pending, running, failed, or successful runs. When a workflow fails, the specialist reviews error logs, troubleshoots the root cause, and adjusts the configuration to restore proper function and prevent recurring issues.
- Establish and maintain integration connections by providing accurate UKG Pro API service URLs and managing service-account credentials. This work ensures that external applications can securely exchange data with the HR platform while adhering to required permission structures and governance standards.
- Implement single sign-on configurations using SAML protocols to link Microsoft Entra ID with UKG Pro for user authentication. The specialist tests login flows to verify that employees can access the system seamlessly through their corporate identity provider without encountering connection errors.
- Complete prerequisite setup steps for event-driven automation, including enabling UKG Webhooks before starting HCM-triggered workflows. This preparation ensures that the system correctly captures and responds to real-time HR events, such as new hires or status changes, without manual intervention.
How to hire an Ultimate software UltiPro specialist on Upwork
Step 1: Post a job
Define your HR automation and integration needs clearly to attract qualified candidates. The Job Post Generator powered by Uma™, Upwork's Mindful AI helps you draft a precise description in seconds. Describe your requirements in a few sentences, and Uma creates a tailored post for this role. You can write a new post, update a saved draft, or reuse an existing one.
- Specify experience with UKG Compose workflow execution and access permission management.
- List required integration skills, such as configuring API endpoints and service-account credentials.
- Detail any identity management tasks, including SAML setup with Microsoft Entra ID.
Step 2: Evaluate candidates
Look for proof of hands-on configuration work within the UKG Pro environment. Uma runs instant video interviews and builds shortlists with side-by-side comparisons to speed up your review. Focus on candidates who demonstrate specific operational knowledge rather than general HR theory.
- Check for examples of troubleshooting failed workflows using Execution History logs.
- Verify experience setting up webhooks for event-driven automation triggers.
- Review past projects involving secure data transfer via UKG Pro web services.
Step 3: Interview your top choices
Discuss technical scenarios to confirm their ability to manage complex HR systems. Schedule and conduct interviews within Upwork Messages, which generates an immediate transcript and summary after each session. Ask targeted questions about their approach to security and system connectivity.
- Ask how they validate workflow success and handle pending or failed runs.
- Discuss their process for testing SSO login flows between identity providers and UKG Pro.
- Inquire about methods for maintaining service-account permissions during system updates.
Step 4: Agree on scope and begin work
Set clear deliverables for configuration, integration, and testing tasks. Use Upwork Messages and the contract workroom for all communication and project management. Identity verification, payment protection, hourly tracking, and project funds add security to your engagement.
- Define milestones for configuring access levels and composing workflow automations.
- Require documentation of integration connection setups and API credential management.
- Set expectations for triaging execution results and resolving workflow errors.
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