Hire the Best ScheduleOnce Specialists

I am proficient in Excel and enjoy all things Office 365. I also enjoy bookkeeping, taxes, and QuickBooks.

✅ Chartered Civil Engineer | 🔝 Top-Rated Scheduler | Project Planner I 🎓 Master in Construction Law (Uni Melbourne) 🏗️ Specialist in Construction Project Planning, Forensic Delay Analysis & Contracts Management | 🚀 Results-Driven Project Manager | 🎯 PMP® Certified With 9+ years of diverse experience across buildings, highways, airports, industrial, sewerage, and urban infrastructure projects, I have a proven track record of delivering excellence in project planning, scheduling, and control. My expertise spans the entire project lifecycle, from baseline development to forensic delay analysis and claims management, leveraging industry-leading tools and methodologies. 💡 Key Achievement: As a Forensic Planning Engineer for Pakistan’s landmark $800M New Islamabad International Airport, I played a pivotal role in securing a 3+ year *Extension of Time (EOT)* claim for China State Construction Engineering under Mott MacDonald’s consultancy. It gave earlier career boost and much-needed expertise in handling complex project challenges. I am proficient in aligning with client and stakeholder objectives. 🔹 Core Competencies: 📊 Advanced Project Planning & Scheduling (Primavera P6, MS Project, Excel) 📈 Project Control & Monitoring (EVM, resource optimization, real-time updates) ⏳ Forensic Delay Analysis (Retrospective & Prospective Techniques) 📑 Tendering/Bidding Schedules & Documentation ⚖️ Claims & Contracts Management 🏗️ Robust Conceptual Planning 📝 Efficient Contract Administration 🔄 Seamless Project Turnover 💻 Tech-Savvy Project Optimization 🛠️ Tools Expertise: ✅ Oracle Primavera P6 (Expert) ✅ MS Project & Excel ✅ Smartsheet, Gantt Charts ⚡ Asana (Intermediate Proficiency) 🚀 Whether it’s developing tender schedules, optimizing resources, or preparing claims, I am committed to delivering high-impact results that exceed expectations. My holistic approach ensures seamless project execution, informed decision-making, and maximum value creation for clients. Let’s build success together! 🔥 #projectcontrolling#planningmanagement#Constructionscheduling#project#Oracleenterpirse#microsoftexcel#projectonline#projectmanagementvirtuall#activitycodes#costloadedschedule#resourceloadedscheduling#baselineschedule#digitalprojectmanagement#projectmanager#planningmanager #preliminaryschedule#lookahead#timeimpactanalysis#prospectivedelayanalysis #retrospectivedelayanalysis#forensicdelayanalysis#resourcemanagement #earnedvaluemanagemnt#evm#cpi#spi#eot#Tenderschedule#Bidschedule#Updatedprogram#Criticalpathmethod#criticalpath#cpmcalculations#riskmanagement#flowchart#ghantchart#spreadsheet.

🔹 Workforce Management | Team Leadership | Customer Service Expert 🔹 With over 9 years of experience in customer service, workforce management, and team supervision, I help businesses streamline operations, boost efficiency, and elevate team performance. My background spans hands-on and leadership roles—including CSR, SME, RTA, Scheduler, and Supervisor—giving me a well-rounded understanding of contact center and support team dynamics. 💼 What I Bring to the Table: ✔️ Expert in real-time adherence (RTA) and schedule optimization ✔️ Skilled in workforce management tools and performance analysis ✔️ Proven ability to lead, coach, and develop high-performing teams ✔️ Strong customer service foundation with a focus on service excellence ✔️ Process-driven mindset with a passion for continuous improvement Whether you need help managing schedules, improving team productivity, or implementing smarter workflows, I bring the expertise and dedication to help you hit your business goals.

I help remote teams in the U.S. Canada and Europe keep their operations organized, clients satisfied, and daily workflows running smoothly. I am a bilingual English-Spanish Operations Coordinator with experience supporting service-based businesses, healthcare teams, and customer-facing operations. I specialize in scheduling, dispatch coordination, CRM management, client communication, follow-ups, and administrative workflows. My focus is simple: reduce operational gaps, improve communication, and make sure every task moves forward. What I can help you with: ✓ Operations Coordination & Dispatch Support * Manage daily workflows and service requests * Coordinate schedules, tasks, and priorities * Communicate with teams, clients, and field staff * Track job status and ensure timely follow-ups * Maintain accurate operational records ✓ Scheduling & Customer Success * Appointment scheduling and calendar management * Customer communication via phone, email, and chat * Client follow-ups and issue resolution * Lead qualification and customer retention support ✓ CRM & Administrative Management * Update CRM records and databases * Maintain reports, spreadsheets, and documentation * Organize workflows and improve processes * Support invoicing and administrative tasks Tools I work with: * Jobber * CallRail * eClinicalWorks (ECW) * Availity * Service Autopilot * Slack * Google Workspace * Microsoft Office * Zoom Why clients choose me: ✔ 1,600+ successful Upwork hours ✔ Top Rated freelancer with 100% Job Success Score ✔ Experience supporting U.S. and Canadian companies remotely ✔ Strong English and Spanish communication skills ✔ Detail-oriented, reliable, and proactive I am available for long-term collaborations and can adapt quickly to new systems and processes. Let’s improve your operations and customer experience.

Looking for someone who can keep your operations organized, deliver outstanding customer service, and ensure your business runs smoothly? I'm a Top Rated Virtual Operations Specialist with 5+ years of experience supporting service-based businesses across the HVAC, Plumbing, Electrical, Restoration (Water, Fire & Mold), Appliance Repair, House Cleaning, Property Management, Trucking & Logistics, Weatherization, and Shopify eCommerce industries. Over the years, I've worked as a Dispatcher, Customer Service Representative (CSR), Virtual Receptionist, Scheduling Coordinator, Appointment Setter, Operations Coordinator, and Administrative Assistant, helping businesses improve efficiency, customer satisfaction, and daily workflows. Here's how I can support your business: ✅ Live Dispatching & Technician Scheduling ✅ Customer Support (Phone, Email, SMS & Live Chat) ✅ Virtual Receptionist & Call Handling ✅ Appointment Setting & Lead Follow-Up ✅ CRM & Work Order Management ✅ Property Management & Tenant Coordination ✅ Restoration Dispatch & Emergency Scheduling ✅ Administrative & Operations Support ✅ Shopify Customer Service & Order Management I also have hands-on experience supporting restoration companies, coordinating emergency mitigation crews, handling homeowner inquiries, scheduling technicians, updating work orders, and communicating with insurance-related contacts while providing compassionate customer service during stressful situations. CRM & Software Experience: • ServiceTitan • Jobber • Housecall Pro • Workiz • Dispatch Field • GoHighLevel (GHL) • HubSpot • Zoho CRM • Monday CRM • Podium • Dash CRM • Cinch Pro • AppFolio • Shopify • ClickUp • Trello • Google Workspace • Microsoft Office Why Clients Hire Me: ✔ 5+ Years of Industry Experience ✔ Top Rated Upwork Freelancer ✔ Excellent Phone & Customer Service Skills ✔ Highly Organized & Detail-Oriented ✔ Fast Learner & Tech-Savvy ✔ Reliable Under Pressure & High Call Volumes ✔ Flexible with US, UK & Canadian Time Zones I don't just complete tasks—I become a dependable part of your team. Whether it's dispatching technicians, managing schedules, supporting customers, or handling your daily operations, my goal is to help your business stay organized, responsive, and profitable. Let's connect and discuss how I can help your business grow.

• With 13+ years work experience in a multi-national company engaging in biotechnology and healthcare equipment manufacturing • Graduate of Engineering with practiced Engineering Documentation skills • Supervisory experience in Order Processing System ▪︎ Proven experience in customer service, handling inquiries, concerns, and client support efficiently, Handling Requests for Quotations RFQ's & Preparing Price Quotes, Inside Sales & Quote Coordinator • Topnotch experience in Inventory Control Management • Well-rounded in premium management softwares such as MS Navision, MES Hydra, MS Business Central, etc ▪︎ Bill of Materials (BOM) Controller ▪︎ Executive Assistant to the CEO, managing emails, calendar, meeting, Following up on key projects and ensuring deadlines are met.