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🌟𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 | 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 | 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 | 𝟏𝟐+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 & 𝐒𝐩𝐚𝐧𝐢𝐬𝐡 Dynamic, reliable, and results-driven professional with 𝟏𝟐 𝐲𝐞𝐚𝐫𝐬 of experience in delivering exceptional 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞, 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐧𝐝 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 across diverse industries. Known for streamlining workflows, solving complex problems, and building long-term client relationships that drive business growth. I specialize in 𝐧𝐨𝐧-𝐯𝐨𝐢𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, delivering professional and efficient customer service through written communication channels such as 𝐞𝐦𝐚𝐢𝐥, 𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭, 𝐚𝐧𝐝 𝐭𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐬𝐲𝐬𝐭𝐞𝐦𝐬. This focus allows me to provide faster response times, greater accuracy, and well-documented interactions that enhance customer satisfaction and operational efficiency. In addition, I support businesses with operational responsibilities that enhance structure, improve accuracy, and increase overall efficiency. My focus goes beyond simply completing tasks; I aim to create measurable value, optimize workflows, and contribute to sustainable operational growth. Throughout my career on Upwork, 𝐈 𝐡𝐚𝐯𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥𝐥𝐲 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝟓𝟎+ 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 𝟏𝟔,𝟎𝟎𝟎+ 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐡𝐨𝐮𝐫𝐬, consistently delivering reliable, high-quality service in remote environments. 🔧 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮 𝐖𝐢𝐭𝐡: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ Email Handling, Live Chat, Ticketing Systems ✅ Chargebacks, Refunds, and Escalation Handling ✅ Order Processing, Tracking & Fulfillment ✅ Product & Service Troubleshooting 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ Calendar Management & Scheduling ✅ Web Research, Data Entry & Reporting ✅ Light Invoicing (QuickBooks) ✅ Document Preparation (Google Docs, MS Office) 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 & 𝐎𝐧𝐥𝐢𝐧𝐞 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ✅ Facebook, Instagram, Twitter Management ✅ Content Scheduling, Engagement, and Monitoring 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ CRM Management ✅ Delivery Tracking & Report Generation 🧰 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈’𝐯𝐞 𝐖𝐨𝐫𝐤𝐞𝐝 𝐖𝐢𝐭𝐡: Zendesk | Shopify | PayPal | Stripe | Slack | Intercom | Trello | Crisp | Keap | Monday | Gorgias | Freshsales | Kajabi | Notion | Asana | Google Workspace | Microsoft Office | Oberlo | Sertifier | Webinar Jam | Frontdesk | Zoho | Groove | ClickUp | Airtable | 🎓 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Bachelor’s in Industrial Engineering A strong foundation in problem-solving, analytics, and strategic thinking that enhances my ability to improve business processes and operational efficiency. 🏆 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: Top-Rated Freelancer for 11 consecutive years on Upwork, a testament to consistent client satisfaction and high-quality service. Former Senior Buyer Specialist for global companies like Huawei Technologies, Jones Lang Lasalle, and CenturyLink, Inc., where I honed negotiation and supply chain management skills. 🤝 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞? I combine technical efficiency, business acumen, and a people-first approach to deliver outcomes that matter. Whether you’re a solo entrepreneur or a growing company, I’ll help you save time, reduce stress, and support your business like it's my own. If your needs extend beyond what’s listed here; no problem! I’m a fast learner who loves a challenge and is always open to expanding my skill set. 📩 Let’s connect and discuss how I can support your business success. Liliana

Results-oriented professional with an academic background in International Business Management and a Master’s degree in Environmental and Social Sciences. Experienced in administrative management across commercial, marketing, and customer service sectors, with demonstrated expertise in quality assurance, client relations, market research, and digital marketing. Proven ability to communicate effectively with diverse stakeholders, implement efficient strategies, streamline processes, and deliver exceptional results within fast-paced, deadline-driven environments. Enthusiastic about contributing to ambitious development projects that align with professional aspirations and foster continuous growth.

Hello! I'm Mariana, a native Spanish speaker from Colombia. As a 🔝 Top Rated freelancer on Upwork with a 100% Job Success and ⭐⭐⭐⭐⭐ reviews from my clients, I'm here to make your projects a success with my experience in virtual assistance, data entry, creative writing, and artificial intelligence (AI) tools. 🎯 1. Your Strategic Virtual Assistant 🎯 📅 Calendar management and scheduling: Coordinating meetings and organizing appointments. 🗂️ Project coordination 📞 Customer support: Responding to inquiries and managing emails. 🌎 Travel planning: Researching and booking accommodations and activities. 📈 Data analysis: Creating reports and performance summaries. 🧾 Document preparation: Writing and formatting reports and presentations. 🎨 Visual content creation: Designing graphics and infographics in Canva. ----------------------------------------------------------------------------------------------------------------- 🔹 3. Creative Writing and Copywriting 🔹 With solid experience in various writing formats, I bring creativity and clarity to all types of content, including: ✍️ Blogs, articles, and informational pieces 🎭 Creative and technical writing 🔍 Text proofreading in Spanish and translation (English to Spanish) ----------------------------------------------------------------------------------------------------------------- 🔹 4. AI Tools and USP Specialist 🔹 Skilled in AI-powered tools, I help clients stand out by leveraging advanced technology: 🤖 Content creation and optimization with AI 📈 Development of Unique Selling Propositions (USPs) with AI insights ----------------------------------------------------------------------------------------------------------------- 💻 Technology Tools I Use 💻 Microsoft Office (Word, Excel, PowerPoint, Forms, OneDrive) Notion Google Suite (Docs, Sheets, Slides, Drive, Calendar) Canva | WordPress | Issuu | Snappa 💬 Client Testimonials 💬 "Mariana is a very ambitious person eager to make things happen!" ⭐⭐⭐⭐⭐ "Mariana delivered good results." ⭐⭐⭐⭐⭐ 🚀 Ready to Work Together? 🚀 With over 5 years of experience in various fields, I have developed strong skills in organization, attention to detail, and creative thinking. As an anthropologist, I bring a unique perspective, and my clients know me for my proactivity and commitment to delivering high-quality work on time. Feel free to contact me, and let’s bring your ideas to life! Best regards, Mariana.

Hi! I’m Mariangel, a bilingual virtual assistant from Colombia 🇨🇴 with experience supporting executives and teams in the aviation and legal industries. I’ve worked with international companies like Avianca Airlines, JLG lawyers and Teleperformance, managing schedules, emails, travel coordination, and customer support for English- and Spanish-speaking clients. I’m highly organized, proactive, and adaptable — I enjoy bringing order to busy days and helping businesses run smoothly. My goal is to make your workday easier, one task at a time. How I can help you: ✉️ Calendar & inbox management 🧾 Data entry and CRM updates (Salesforce, Clio, Avaya) 🧳 Travel planning & coordination 💬 Bilingual customer support (English/Spanish) 🗂️ Document translation and organization Let’s work together to simplify your workload and help your business grow!

I’m a bilingual (Spanish–English) Administrative, Client Operations, and Recruiting Specialist with over 4 years of experience supporting healthcare, dental, legal, recruiting, and remote operations teams for U.S.-based companies. My background includes client coordination, scheduling, onboarding, recruiting support, case management, customer service, and day-to-day operational assistance in fast-paced remote environments. I’m highly organized, detail-oriented, and comfortable managing multiple priorities while maintaining professional communication and accurate follow-through. I have experience supporting recruitment and hiring processes, including candidate sourcing, outreach, applicant screening, interview scheduling, hosting interviews, resume review, pipeline tracking, and onboarding coordination. I have experience working with recruiting platforms, sourcing tools, CRM systems, and project management software to support recruiting workflows and candidate management. Recently, I completed training in Generative AI for Recruiting and Talent Acquisition, with knowledge of AI-assisted sourcing, candidate communication, workflow optimization, and recruiting support tools. In addition to recruiting and operations, my foundation in dentistry and healthcare administration provides me with experience in patient coordination, treatment-planning support, scheduling, insurance communication, and medical/dental terminology, making me a strong fit for healthcare and administrative roles. Core strengths: • Administrative & Operations Support • Recruiting Coordination & Candidate Screening • Scheduling & Calendar Management • Client Success & Communication • Candidate Outreach & Pipeline Tracking • Healthcare & Dental Administrative Support • CRM & Workflow Management • Email & Inbox Management • Documentation & Follow-Up Coordination • Bilingual Communication (Spanish & Professional English) I’m proactive, reliable, adaptable, and committed to helping businesses stay organized, clients feel supported, and operations run smoothly.

Top-Rated Lead Generation, Sales Operations & Executive Support Specialist — 14+ years • 348+ projects • 100% Job Success I help founders, sales teams, and scaling companies generate qualified leads, optimize CRM workflows, and run reliable remote operations so teams convert more and waste less time. Core services: Lead generation & prospect research | CRM cleanup & pipeline support (HubSpot, Salesforce, Zoho) | Market & competitor research | Executive assistance & calendar/inbox management | Email outreach support Why hire me: 348+ successful projects • 10,900+ hours billed • Top Rated on Upwork • Fast communication, dependable delivery, long-term client relationships. Available for immediate remote work. Message me with your ICP, target industries, or a brief test task and I’ll deliver a sample within 24 hours.