Hire the Best Sourcing Specialists
in Colombia

Dynamic professional with experience in customer support, recruitment, healthcare assistance, and AI training. Skilled at managing high-volume calls and chats, resolving billing/technical issues, and sourcing qualified candidates. Contributed to AI development projects through Spanish audio recording and transcription. Fluent in Spanish and English, adaptable across industries, and proficient in CRM and support tools (Salesforce, Zendesk, Genesys, LinkedIn Recruiter, etc.). Dedicated to delivering excellent service and driving results.

⭐️ Clear communication and structured workflows keep customers satisfied and operations moving efficiently. ⭐️ Hi, I’m Fabián Botero, an Automotive Service Advisor & Customer Support Specialist with hands-on experience managing customer cases, coordinating with repair shops, and supporting service operations. I help businesses deliver a smooth customer experience by handling communication, repair coordination, status updates, and workflow tracking so teams can focus on execution while I keep everything organized and moving forward. I currently work managing repair processes end-to-end, communicating with customers, coordinating with technicians and shops, reviewing diagnostics, and ensuring every case progresses efficiently. My combination of technical understanding, organization, and customer communication makes me a reliable partner for service-based operations. Here’s how I can support your customer service or service operations: ✅ Manage customer communication via email, chat, and phone with clarity and professionalism ✅ Coordinate with repair shops, technicians, and service providers ✅ Track cases, repairs, and service workflows from start to finish ✅ Explain technical issues to customers in a clear, simple way ✅ Provide timely status updates and manage customer expectations ✅ Handle parts coordination, sourcing, and order follow-up ✅ Maintain organized records, notes, and CRM updates ✅ Provide bilingual (English/Spanish) customer and vendor communication These are the outcomes I’ve delivered: ✔ Managed multiple repair cases simultaneously, ensuring smooth workflow and customer satisfaction ✔ Improved communication between customers and service providers, reducing delays and confusion ✔ Coordinated parts sourcing and repair processes to keep operations moving efficiently ✔ Maintained accurate and organized case documentation for full visibility ✔ Handled customer interactions across different channels with consistent response times ✔ Supported fast-paced service environments requiring precision and follow-up ✔ Helped streamline operations by keeping all stakeholders aligned and informed If you’re looking for someone who understands customer service, operations, and technical workflows, especially in automotive or service-based environments, send me a message and I’ll help you keep your operations organized, your customers informed, and your processes running smoothly.

🌟𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 | 𝐀𝐝𝐦𝐢𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 | 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 | 𝟏𝟐+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐄𝐧𝐠𝐥𝐢𝐬𝐡 & 𝐒𝐩𝐚𝐧𝐢𝐬𝐡 Dynamic, reliable, and results-driven professional with 𝟏𝟐 𝐲𝐞𝐚𝐫𝐬 of experience in delivering exceptional 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞, 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐧𝐝 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 across diverse industries. Known for streamlining workflows, solving complex problems, and building long-term client relationships that drive business growth. I specialize in 𝐧𝐨𝐧-𝐯𝐨𝐢𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, delivering professional and efficient customer service through written communication channels such as 𝐞𝐦𝐚𝐢𝐥, 𝐥𝐢𝐯𝐞 𝐜𝐡𝐚𝐭, 𝐚𝐧𝐝 𝐭𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐬𝐲𝐬𝐭𝐞𝐦𝐬. This focus allows me to provide faster response times, greater accuracy, and well-documented interactions that enhance customer satisfaction and operational efficiency. In addition, I support businesses with operational responsibilities that enhance structure, improve accuracy, and increase overall efficiency. My focus goes beyond simply completing tasks; I aim to create measurable value, optimize workflows, and contribute to sustainable operational growth. Throughout my career on Upwork, 𝐈 𝐡𝐚𝐯𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥𝐥𝐲 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝟓𝟎+ 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 𝟏𝟔,𝟎𝟎𝟎+ 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐡𝐨𝐮𝐫𝐬, consistently delivering reliable, high-quality service in remote environments. 🔧 𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮 𝐖𝐢𝐭𝐡: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ Email Handling, Live Chat, Ticketing Systems ✅ Chargebacks, Refunds, and Escalation Handling ✅ Order Processing, Tracking & Fulfillment ✅ Product & Service Troubleshooting 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ Calendar Management & Scheduling ✅ Web Research, Data Entry & Reporting ✅ Light Invoicing (QuickBooks) ✅ Document Preparation (Google Docs, MS Office) 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 & 𝐎𝐧𝐥𝐢𝐧𝐞 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 ✅ Facebook, Instagram, Twitter Management ✅ Content Scheduling, Engagement, and Monitoring 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ✅ CRM Management ✅ Delivery Tracking & Report Generation 🧰 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 𝐈’𝐯𝐞 𝐖𝐨𝐫𝐤𝐞𝐝 𝐖𝐢𝐭𝐡: Zendesk | Shopify | PayPal | Stripe | Slack | Intercom | Trello | Crisp | Keap | Monday | Gorgias | Freshsales | Kajabi | Notion | Asana | Google Workspace | Microsoft Office | Oberlo | Sertifier | Webinar Jam | Frontdesk | Zoho | Groove | ClickUp | Airtable | 🎓 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧: Bachelor’s in Industrial Engineering A strong foundation in problem-solving, analytics, and strategic thinking that enhances my ability to improve business processes and operational efficiency. 🏆 𝐂𝐚𝐫𝐞𝐞𝐫 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬: Top-Rated Freelancer for 11 consecutive years on Upwork, a testament to consistent client satisfaction and high-quality service. Former Senior Buyer Specialist for global companies like Huawei Technologies, Jones Lang Lasalle, and CenturyLink, Inc., where I honed negotiation and supply chain management skills. 🤝 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐖𝐢𝐭𝐡 𝐌𝐞? I combine technical efficiency, business acumen, and a people-first approach to deliver outcomes that matter. Whether you’re a solo entrepreneur or a growing company, I’ll help you save time, reduce stress, and support your business like it's my own. If your needs extend beyond what’s listed here; no problem! I’m a fast learner who loves a challenge and is always open to expanding my skill set. 📩 Let’s connect and discuss how I can support your business success. Liliana

I'm a professional recruiter specializing in sourcing top-tier software engineers in Latin America. With over seven years of experience in IT recruitment, I have worked across the full recruitment cycle, from sourcing and interviewing to hiring and process optimization. Throughout my career, I’ve helped companies scale their engineering teams efficiently. If you name a role, there’s a good chance I already have a pipeline; if not, I’m always up for the challenge What I bring to a project: ✔️LinkedIn Recruitment: Sourcing Candidates, Interviewing, Follow-up, Creating Feedback/Reports, Appointment Setting, Salary Negotiation, etc. ✔️Sales: Developing trust with candidates by providing information about the project, culture, values, and vision of the company. Creating messages that resonate with top-notch candidates. ✔️Consultancy: Overseeing your hiring process, metrics, standards, and practices to find stoppers and improve overall hiring speed to 2 weeks or less. ✔️Alternative plans if the REQ is not achievable due to market limits. Achievements: ✅ Built a bench of 5+ qualified and ready to hire Data and AI Engineers from Colombia in the space of a month - US-based Software Development firm. ✅ Hired 10+ software engineers from Colombia in the space of 3 months. (Java+React Engineers, Scrum Master, Mobile Engineers, QA Manual Engineers) - Indian consultancy company with HQ in the US. ✅Hired a team of QA Automation Engineers from scratch, including the Lead (4 Engineers) ✅Worked with a Pre-seed funding startup, helping them hire candidates within one week to achieve company goals. ✅Helped different businesses with routine hires, summing a total of 100+ hires Quality, transparency, and long-term hiring success define my approach to work. I would be happy to help with your project. I’m not sure if I'm the right fit for your business yet, but let's jump on a quick call to discuss your current situation and make a plan to help you hire and retain top-notch talent in Latin America⚡️ --------- ✅ Key Taglines: "Technical Recruiter" AND "Talent Sourcing Specialist" AND "Talent Scout" AND "Talent Acquisition" AND "Recruitment Researcher" AND Headhunter AND Headhunting AND "Linkedin Research" OR "LinkedIn Researcher" AND "Technical Sourcer" AND "Tech Sourcer" AND "Talent Sourcer" AND "Sourcer" OR "Lead Generation" AND "Executive Search"

Specialist in Managing Sourcing process for Amazon Brand’s Sellers, from product selection to procurement, included detailed product specifications, supplier interviews and selection, detailed quotes and profitability estimates calculations. Specialist in Market Research, monthly sales estimates, able to use any kind of tool, Product Development, Private label, Contract Manufacturing, Third Party Inspections, Logistics, Purchasing, Business Development, Analyzing Data. Finding suppliers around the world of home & kitchen products, food products, cosmetics, and any kind of products. AMAZON FBA PROFESSIONAL

Struggling to find the right suppliers, reduce procurement costs, or bring structure to your sourcing process? That's exactly what I do. With 15 years of experience across multiple industries, I specialize in global sourcing and supplier development — identifying, qualifying, and negotiating with suppliers worldwide, including Latin America, to get you the best value. Beyond sourcing, I also design and optimize procurement processes end-to-end: market research, vendor management, import/export operations, KPI frameworks, and SOPs. Throughout my career I've helped organizations reduce procurement costs, build reliable supplier bases from scratch, standardize sourcing workflows, and turn procurement teams into real strategic partners — not just administrative functions. Here's what I can help you with: — Sourcing new suppliers locally or internationally — Supplier evaluation, qualification & negotiation — Procurement process audits & redesign — KPI dashboards & performance tracking — Import/export management & trade compliance — SOP creation and team training If you're ready to make sourcing and procurement a real advantage for your business, let's talk. Available for one-time projects, ongoing consulting, and everything in between.