Hire the Best Operations Managers
in Colombia

Most growing businesses have the same problem: sales is closing deals, the team is delivering, invoices are going out, but none of it is actually connected. Every handoff is a gap. Every process lives in someone's head. And the founder is still the one holding it all together. I build the operational layer that connects all of it, and then I stick around to make sure it keeps working. Two ways I work with clients: • Build mode: Come in, assess what's broken, design and implement the systems, SOPs, and tool configuration from the ground up. • Ongoing ops mode: Stay as your embedded ops manager, overseeing execution, tracking milestones, and continuously refining processes based on what's actually working. What I do specifically • Process architecture & implementation: Map how your business works, find where it breaks, and build documented systems your team can follow and improve over time. I don't just hand off a doc, I implement it. • Operational project management: Milestone planning, deadline tracking, stakeholder coordination, and quality control across concurrent workstreams. I've managed 25+ simultaneous complex implementations in fast-moving environments. • Tool setup & configuration: Monday, ClickUp, HubSpot, Notion, Asana, built around your actual workflows. I also connect tools so data moves without manual work. • Continuous improvement: Once systems are live, I track what's working, identify friction, and iterate. Operations aren't a one-time project, they're something you keep making better. How I work I take ownership. My default when things are messy is to build a system, not wait for instructions. I communicate proactively, manage up well with founders who move fast, and don't let things slip quietly. Master's in Project Management. 10+ years in tech-driven environments. Available during US business hours. Strong written and spoken English. If you need someone you can trust with the work that keeps your business running and growing, let's connect. Tools Monday / ClickUp / Asana / Notion / HubSpot / Make / Zapier / Google Workspace

Project Manager and Operations professional with over 8 years of experience helping fast-paced startups and established US companies thrive in the ever-evolving landscape of software development, recruitment, and business operations. What I Do Best: I specialize in bringing cross-functional teams together, streamlining workflows, and managing projects from start to finish. My mission? To boost operational efficiency through smart systems, organization, and cutting-edge AI tools. Here’s What I Bring to the Table: ✔ Project Management ✔ Operations Coordination ✔ Recruitment Operations ✔ AI Workflow Integration ✔ Team Coordination ✔ Process Optimization ✔ SOP & Documentation Systems ✔ Remote Team Management ✔ Client & Stakeholder Communication I’ve had the pleasure of collaborating with startups and growing companies in various industries, including technology, healthcare, recruiting, marketing, skincare, and e-commerce. Key Achievements: • Managed cross-functional remote teams across multiple business units and active projects. • Coordinated software development and operational initiatives from planning through execution. • Reduced recruiting lead time by 50% through workflow optimization and ATS improvements. • Managed recruiting operations supporting 4,000+ candidate records. • Built SOPs, workflows, and operational systems to improve execution quality and team accountability. • Supported a customer-facing event generating approximately $2.9K in sales within 2 hours. • Contributed to generating over $3.5M USD in recruiting-related revenue. Tools & Platforms I Love: I’m well-versed in Asana, ClickUp, Jira, Notion, Slack, Google Workspace, Shopify, Sage, Zoho, Canva, LinkedIn, MailChimp, Claude, Monica and other AI productivity and workflow automation tools. I’m all about helping businesses stay organized, scalable, and focused on execution while enhancing operational visibility and team efficiency. Let’s connect and make great things happen together!

🚚 Strong ecommerce operations create scalable and profitable businesses 🚚 Hi, I’m Ricardo, an E-commerce Operations Manager with over 6 years of experience helping ecommerce brands, marketplaces, and online stores improve operational efficiency, profitability, and marketplace performance. I specialize in ecommerce operations, inventory coordination, marketplace management, and data-driven decision-making across platforms like Mercado Libre, Amazon, Shopify, and Falabella. My background combines ecommerce operations, business intelligence, and commercial strategy to support growing brands and marketplace sellers. From building automated reporting structures for LATAM ecommerce channels to scaling marketplace revenue and improving fulfillment performance, I focus on creating organized systems that help businesses grow sustainably. I’ve helped increase channel profitability by 28%, improved OTIF performance to 95%, managed ecommerce operations across Colombia and Brazil, and built a profitable Mercado Libre business with more than 50% gross margins in its first year. Here’s how I can support your ecommerce business: ✅ Manage marketplace operations across Amazon, Mercado Libre & Shopify ✅ Improve inventory management, fulfillment workflows & operational efficiency ✅ Create reports, dashboards & Excel models for data-driven decisions ✅ Optimize product listings, pricing strategies & marketplace performance ✅ Coordinate ecommerce operations, catalog updates & seller workflows These are the types of results I’ve delivered: ✔ Increased a marketplace channel from 25% to 50% of total revenue in Colombia ✔ Improved channel margins from 32% to 60% through operational and pricing strategies ✔ Achieved 95% OTIF and 100% fill rate during periods of accelerated growth ✔ Built reporting and P&L structures used for LATAM commercial decision-making ✔ Generated 400M COP in first-year sales through my own Mercado Libre store ✔ Maintained 50% gross margins through inventory and profitability optimization I enjoy working with ecommerce brands, growing marketplace businesses, and teams that value autonomy, organization, and smart decision-making. If you’re looking for someone who understands both the operational and commercial side of ecommerce, send me a message and I’ll be happy to support your business.

I help teams bring order to complex delivery. I’m a Technical Project Manager, Operations Manager, and Delivery Systems Lead with 15+ years of experience improving execution across SaaS, consulting, and multi-department environments. Clients usually bring me in when delivery is messy, priorities are unclear, systems are weak, or teams need better visibility without adding unnecessary complexity. I’m strongest in: ▣ delivery governance ▣ workflow and systems design ▣ backlog refinement and acceptance criteria ▣ UAT and release readiness ▣ Notion, Jira, ClickUp, HubSpot, n8n-based and Openclaw operations ▣ cross-functional coordination across product, engineering, QA, GTM, and operations My work focuses on turning fragmented execution into structured, trackable systems that support better handoffs, clearer reporting, and more reliable delivery.

I am a dedicated leader and senior manager (upwork top rated plus), proficient in Spanish, English and French, with 12+ years of experience consistently translating vision into successful reality, always aligned with organizational objectives, while driving transformative outcomes. I have large experience leading globally distributed teams, and managing projects, delivery, product, operations and departments in various sectors including SaaS, advertising, payroll, fintech, software development, retail, e-commerce, engineering, education and social impact. With large experience managing complex projects using both waterfall and agile frameworks, building and managing project plans, product roadmaps, implementing risk management plans, managing the software development life cycle, elevating customer experience, enhancing systems functionalities, implementing software, driving organizational change, developing high performing teams and optimizing processes and operations though workflow optimization, automation, and the implementation of standards and KPIs. Proven track record of achieving 60% reduction in cycle time, 30% revenue growth, and successfully turning around at-risk client accounts and underperforming departments. Large expertise implementing Wrike and Clickup, training teams on the systems, and building automations in Zapier and Workato

When a team is working hard but progress feels slow, the problem isn't effort — it's the system. I build the operational infrastructure that allows marketing agencies, founders, and executives to scale without chaos. 9+ years working with US companies in English, delivering results that stick. 📊 My Impact in Numbers: • Operational Agility: Architected full project management structures from scratch using Monday and Slack, increasing project flow by 60%. • Delivery Excellence: Engineered QA frameworks that increased client approval speed by 80% while ensuring 100% technical compliance. • Efficiency Gains: Implemented Scrum ceremonies that boosted team efficiency by 20% to 40% across multiple marketing accounts. • Setup & Onboarding: Streamlined client onboarding journeys, resulting in an 80% improvement in setup speed and a 50% retention rate. 💼 How I Can Help Your Business: Operations & Project Management (Agencies & Startups): I specialize in taking scattered processes and turning them into seamless delivery systems. • Systems Architecture: Building custom workflows and automations in Monday. • Leadership: Running Scrum ceremonies, 1:1s, and kick-off sessions to keep remote teams aligned across time zones. • Process Standardization: Developing SOPs and governance structures that reduce rework and scope creep. 🤝 Why Work With Me? I am a "Chaos Banisher" who values honesty, transparency, and data-driven results. Whether you need a fractional Head of Operations or a strategic partner to build your professional footprint on LinkedIn, I provide the structure you need so you can focus on the Big Picture. Ready to streamline your operations and command authority in your industry?