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Hire the best Call Center Managers in Colombia

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  • $35 hourly
    • 5.0/5
    • (1 job)
    Computer Science Engineer (UNIVERSIDAD EAFIT 2000-1) with 20 years of experience performing in Information Technology, B2C Customer Care, Data Science and Analytics and Marketing areas. Leading IT Teams of 20 people and multifunctional international projects with around 60 people. Broad experience on implementation and deployment of Data Strategy, governance and Analytics processes, ERP's (SAP), CRM (SalesForce), Digital Transformation, Digital Marketing support, Invoicing systems, e-commerce channels operation. The people I worked with, highlights my drive for Results, interpersonal relations, analytical capabilities, teamwork, on top of a strong sense of commitment and responsibility.
    Featured Skill Call Center Management
    Amazon EC2
    Salesforce
    Change Management
    BPO Call Center
    Technical Project Management
    Agile Software Development
    Data Science
    Cloud Management
    Salesforce CRM
    SAP
    Computer Science
    Machine Learning
    Network Engineering
    Design Thinking
  • $45 hourly
    • 5.0/5
    • (1 job)
    Senior Leader in the Contact Center/BPO world. Solid experience of over 16 years from the line and all the way up to Site Leader. Experience on Telecommunications, Retail Banking, Technology, Public Services, Utilities and Health Insurance Accounts, Travel, Food Chains, handling technical department, Customer service, Sales, Marketing, Billing, Retention, Collections Voice and non-Voice Operations (Chat, Email, Backoffice). Enough experience in SLA, NPS and FCR/CSAT, and Account Growth. Strong experience in Contact Center launches for different clients in Colombia, Central America, and The USA with new ramps always. Managed global large teams of 500+ Heads Strategic thinkers focused on what´s good for clients and partner vendors. Passionate for developing Ops Teams in terms of Leadership and assertive communication styles. People and Communication come first. Good data management, Planning, and intelligence are the key to proper action plans.
    Featured Skill Call Center Management
    Team Alignment
    Lean Development
    Team Building
    Corporate Governance
    Sales Consulting
    Customer Retention Strategy
    Lean Consulting
    People Management
    Financial Management
    Performance Optimization
    Leadership Development
    Team Management
  • $15 hourly
    • 5.0/5
    • (4 jobs)
    Hello, I'm Dani! I have over 5 years of experience in various administrative and support roles, including Executive Assistant, Pre-Hearing Assistant, Social Media Assistant, Floor Support Associate, and Team Leader. My diverse experience has allowed me to develop a wide range of skills, including: -Email and calendar management -Agenda setting and follow-up -Business relationship management -Communication and coordination across all organizational levels -Process optimization and quality assurance checks -Data entry and tracking for accuracy -Compensation tracking and payroll management -Content creation, copywriting, and video editing -Social media management and strategy -Training, development, and team leadership -Customer service and client follow-ups -Recruitment and onboarding support I’m proficient in tools like Excel, PowerPoint, Google Workspace, Basecamp, ClickUp, Canva, HubSpot, QuickBooks, Calendly, Workday, Slack, Dropbox, Zoom, and Zapier, allowing me to manage projects efficiently and deliver results in fast-paced environments. I am highly motivated, organized, and a quick learner, always eager to take on new challenges and drive success in every project. I look forward to contributing to your projects and helping you achieve your goals!
    Featured Skill Call Center Management
    Project Management
    Build Automation
    Email Management
    Calendar Management
    Microsoft Excel
    General Transcription
    Spreadsheet Software
    Customer Service
    BPO Call Center
    Customer Satisfaction
    Employee Engagement
    Translation
    Content Creation
    Social Media Management
  • $6 hourly
    • 4.8/5
    • (2 jobs)
    4 years in the BPO business mostly in the Workforce department, great in excel and translation during calls.
    Featured Skill Call Center Management
    Microsoft Excel
    Typing
    PDF Conversion
    BPO Call Center
    Soft Skills Training
    Audio Transcription
    Scheduling
    Translation
    English
    Spanish
  • $13 hourly
    • 5.0/5
    • (2 jobs)
    Psychologist with experience in the treatment of clinical-relevant mental health problems, where I have worked with children, adolescents, and adults. I have worked under pressure, and I have met the proposed objectives. I have also worked with an immigration law firm, conducting assessments and psychosocial evaluations for immigrants; especially with the Latino/a population with emergent situations such as domestic violence, emotional distress, threats, depression and posttraumatic stress. Above all, I am an empathetic and honest person. I have a high sense of responsibility, discipline, and punctuality. I like to be self-taught - where I constantly learn from my mistakes - and work in a team - since I find it important to train myself through the teaching of my peers and colleagues. I seek personal, social, and intellectual growth, which allows me to become a confident, ethical and adaptable professional, and in this way, actively contribute to the improvement of society.
    Featured Skill Call Center Management
    Recovery Point Objective
    Psychology
    BPO Call Center
  • $12 hourly
    • 5.0/5
    • (2 jobs)
    🌟 Experienced Customer Service & Sales Leader | Intake Specialist & Manager | Virtual Assistant 🌟 📞 10+ Years of Excellence in Call Center, Sales, Customer Service, and Legal Intake Operations 📞 With over a decade of expertise in customer service, sales leadership, and legal intake operations, I bring a comprehensive skill set tailored to drive exceptional outcomes. My background includes managing intake processes for law firms, optimizing workflows, and ensuring seamless client onboarding experiences. 🚀 Proven Leader & Virtual Assistant Extraordinaire 🚀 As an Intake Specialist and Manager, I excel in handling high-volume client inquiries, maintaining accurate records, and implementing strategies to improve client engagement and satisfaction. Additionally, my Virtual Assistant experience showcases my ability to manage schedules, coordinate projects, and deliver top-notch administrative support—all while maintaining a results-driven approach. 💡 Why Choose Me? 💡 ✅ Expertise in Call Center Operations ✅ Stellar Customer Service Skills ✅ Proven Sales & Intake Team Leadership ✅ Results-Driven Approach ✅ Strong Client Relationship Building ✅ Exceptional Virtual Assistant Capabilities Let’s collaborate to streamline your operations, elevate your client experience, and achieve your business goals. Connect with me to explore how my unique skill set can make a difference for your projects and organization!
    Featured Skill Call Center Management
    Coaching
    BPO Call Center
    Microsoft Office
    Customer Service
    Sales
  • $5 hourly
    • 4.6/5
    • (2 jobs)
    Excellent Spanish. I have customer service and sales skills (customer prospecting, cold calling, lead generation, sales follow-up). General Virtual Assistance, Data Entry, Market Research, Email, Phone & Chat Support. Software (Freshworks, Bitrix24). I will be willing to listen to proposals.
    Featured Skill Call Center Management
    Bitrix24
    Customer Satisfaction
    Freshworks CRM
    Email Support
    Market Research
    Administrative Support
    Administrate
    Outbound Sales
    Sales
    Customer Service
    Spanish
    Communications
    Business
    Data Entry
  • $15 hourly
    • 5.0/5
    • (1 job)
    PROFESSIONAL SUMMARY Seasoned Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Resultsdriven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
    Featured Skill Call Center Management
    Training
    International Business
    Management Skills
    Action Plan
    BPO Call Center
    Leadership Skills
    Customer Service
    Sales
    Email Communication
  • $20 hourly
    • 5.0/5
    • (2 jobs)
    Experienced operations leader with over 10 years of expertise in the BPO sector, specializing in team leadership, sales strategies, and client relationship management. Proven track record of driving results through data-driven strategies, process optimization, and team empowerment. Adept at delivering high-quality service in dynamic environments, achieving KPIs, and fostering collaborative cultures. Core Competencies: - Team management (teams up 180 members). - Strategic planning and process optimization. - Leadership and motivation in fast-paced environments. - Negotiation and risk analysis. - Data-driven decision-making and KPI management. - Advanced proficiency in Excel, CRM (Salesforce), Power BI, Jira.
    Featured Skill Call Center Management
    BPO Call Center
    Sales
    Server
    Administrate
    Customer Service
    Data Interpretation
  • $8 hourly
    • 5.0/5
    • (1 job)
    A bilingual professional with extensive experience in medical and legal interpretation, providing real-time translation for Spanish-speaking clients and professionals in the United States. Skilled in translating complex concepts, managing sensitive communication, and ensuring clarity in high-pressure environments. Experienced in working with specialized terminology in medical, legal, and administrative fields. Strong customer service background, with a focus on problem-solving, empathy, and maintaining confidentiality while adhering to ethical standards.
    Featured Skill Call Center Management
    Simultaneous Interpreting
    Consecutive Interpreting
    Medical Interpretation
    Legal Calendaring
    Legal Transcription
    Legal Translation
    Legal Terminology
    Customer Retention Strategy
    Language Interpretation
    BPO Call Center
    Customer Service
  • $7 hourly
    • 5.0/5
    • (1 job)
    Attentive, working disposition for the functions assigned, honest, responsible person, capable of taking on challenges in the work field and solving them with agility and effectiveness. Skilled in execution of work under pressure and ease of carrying out work that is distinguished, by its intelligence, precision and speed to perform, in any field of action.
    Featured Skill Call Center Management
    Canva
    Microsoft Word
    Microsoft Excel
    CMR
    Dialpad
    Google Sheets
  • $8 hourly
    • 5.0/5
    • (1 job)
    Professional technician in administrative assistance, with experience in teaching in English area. I stood out as a responsible, orderly and helpful person, with ease of learning.
    Featured Skill Call Center Management
    Meeting Scheduling
    Photo Slideshow
    Spreadsheet Software
    Word Processor
  • $5 hourly
    • 5.0/5
    • (0 jobs)
    PROFILE Associate degree as an administrative assistant, with customer service experience for 3 years, 1 year in instore sales, responsible, adaptable, lots of creativity to solve situations under pressure, with skills for conflict solving or arrangements between parties to solve issues. I am super rational, and I combine that with the customer service experience I have to use it to my advantage, the situation advantage and the client benefit so that it becomes a win win scenario. Strengths on understanding the customer's needs always looking for a satisfying and humanitarian solution to provide a positive image of the people that I´m working with or working for.
    Featured Skill Call Center Management
    Outbound Sales
    Outbound Call
    BPO Call Center
    Customer Service
    Sales
  • $15 hourly
    • 5.0/5
    • (1 job)
    I am an industrial engineer with over 5 years of customer service experience and more than 3 years in leadership and management roles. My career is distinguished by my ability to leverage data analysis and a goal-oriented approach to drive engagement and productivity. In addition to my engineering and management expertise, I have substantial experience in data entry and as a virtual assistant, which has strengthened my organizational skills, attention to detail, and task management abilities. I possess a comprehensive understanding of leadership, project management, and emotional intelligence, with a strong focus on preventing burnout and enhancing decision-making. I have collaborated closely with Operations Managers to improve quality assurance, customer experience, and employee satisfaction, utilizing tools such as Google Sheets, Data Studio, Tableau, Salesforce, and Asana to manage productivity across teams. My strategic, data-driven action plans have consistently contributed to team success and continuous improvement. Key skills include data-driven decision-making, stress management, clear communication, analytical thinking, problem-solving, and effective time management.
    Featured Skill Call Center Management
    Google Sheets
    Transaction Data Entry
    Data Entry
    Freelance Marketing
    Copy Editing
    Copy & Paste
    Translation
    Business
    Logistics Management
    Project Logistics
    Supply Chain & Logistics
    Supervision
    BPO Call Center
    Industrial Engineering
  • $5 hourly
    • 5.0/5
    • (0 jobs)
    Virtual Assistant / Customer Service /Data Entry Hello, I'm Ana Patricia Chaves Cabrera, an Administrative Assistant specializing in Customer Service, with over 20 years of experience delivering exceptional customer service across diverse sectors, including media, healthcare, retail, and finance. My skill set encompasses customer service, administrative management, problem-solving, email management, and effective communication (both oral and written). I am an organized and committed professional, capable of adapting to dynamic work environments and successfully achieving company objectives. My core areas of expertise include: Customer Service: Providing personalized customer support through various channels (in-person, telephone, email), resolving inquiries and complaints. Financial Management: Handling petty cash, processing payments, generating invoices, and bank reconciliation. Credit Analysis: Evaluating customer payment capacity, and approving credit applications. Debt Recovery: Managing overdue accounts, and negotiating with debtors. My preferred tools and software: CRM Systems Microsoft Office Suite Canva Google Drive Google Calendar Key achievements: In my most recent role at Financiera Finesa, I achieved a 90% debt recovery rate, consistently meeting monthly targets. Resolved 70% of customer complaints and claims. Maintained a 70% customer satisfaction rate. Why choose me? I am committed to providing reliable service that adapts to the unique needs of each client. With a proven track record in administration and customer service, I am here to streamline your operations and enhance your team's productivity."
    Featured Skill Call Center Management
    Data Collection
    Telephone
    Administrative Support
    Customer Service
    Spanish
    Microsoft Word
    Microsoft Excel
    Email Communication
  • $8 hourly
    • 5.0/5
    • (1 job)
    Experienced Consumer Support Specialist | Dedicated to Delivering Exceptional Service Passionate about providing top-notch customer experiences, I am a seasoned consumer support specialist with 3 years of experience in the field. My commitment to understanding and addressing customer needs has allowed me to thrive in fast-paced environments, consistently exceeding expectations. In my previous roles, I have honed my skills in resolving complex customer inquiries, troubleshooting technical issues, and maintaining high levels of customer satisfaction. Leveraging my strong communication skills, I excel in building rapport with customers and guiding them through product or service solutions effectively. Key strengths: Proficient in handling diverse customer inquiries via various channels, including phone, email, and chat. Skilled in using CRM systems to track customer interactions and ensure timely resolution. Adept at collaborating with cross-functional teams to escalate and resolve issues promptly. Demonstrated ability to adapt quickly to new technologies and processes, enhancing efficiency and productivity. I am passionate about delivering exceptional support experiences and am constantly seeking opportunities to further develop my skills in consumer advocacy. Let's connect and explore how my expertise can contribute to your team's success.
    Featured Skill Call Center Management
    Server
    English
    Receptionist Skills
    Customer Service
    Teaching
    Over-the-Phone Interpreting
    Virtual Assistance
    Customer Support
    Product Support
    Phone Support
    Email Support
    Email
  • $10 hourly
    • 5.0/5
    • (0 jobs)
    Hola, Estoy aquí para ayudarte a solucionar y aportar todo mi conocimiento y experiencias a tu empresa o negocio. Conmigo dejarás de sentirte abrumado y preocupado por las tareas del día a día. Deja todo en mis manos que yo te sorprenderé. Mi enfoque está orientado en suministrar un servicio de calidad al cliente, basado en la experiencia adquiridas en habilidades para gestionar tareas administrativas de manera oportuna y eficiente, resolución de problemas, organización de correos, agenda y atención al cliente. Te puedo ayudar en : 1. Asistencia virtual en general 2. Llevar asuntos administrativos 3. Agenda y calendario 4. Responder Email y llamadas 5. Inventarios 6. Atención a clientes Herramientas: 1. Microsoft (Word, Excel) 2. Google Drive 3. Meet Pregúntame y te responderé, yo te ayudaré a priorizar y optimizar tus tareas para el cumplimiento de tus metas.
    Featured Skill Call Center Management
    Microsoft PowerPoint
    Microsoft Word
    Microsoft Excel
    Administrate
    Copywriting
    Outreach Email Copywriting
    Email Communication
    Virtual Assistance
    Data Entry
  • $10 hourly
    • 5.0/5
    • (1 job)
    🌟 Perfil Profesional 🌟 Soy Andreina Golindano un profesional con amplia experiencia en ventas y atención al cliente. Mi trayectoria se ha centrado en la resolución eficiente de quejas y la satisfacción del cliente en diversos entornos, desde ventas minoristas hasta servicios en línea. 💼 Experiencia en Ventas: - Me enorgullece mi habilidad para entender las necesidades del cliente y ofrecer soluciones que superen sus expectativas. - He demostrado mi capacidad para cerrar ventas y alcanzar objetivos de ingresos de manera consistente. 🤝 Atención al Cliente: - Con una sólida formación en atención al cliente, me he destacado en la gestión de consultas y resolución de problemas de manera rápida y eficaz. - Mi enfoque centrado en el cliente me ha permitido mantener altos niveles de satisfacción y fidelización. 💬 Comunicación Multicanal: - Poseo experiencia en asesoramiento a través de diversos canales, incluidos chat en línea, llamadas telefónicas, correos electrónicos y redes sociales. - Adaptabilidad es mi lema: estoy preparado para responder a las necesidades del cliente en cualquier plataforma que prefieran. Si buscas a alguien que no solo entienda tus necesidades, sino que también pueda anticiparlas y superarlas, ¡soy tu persona! Mi pasión por brindar un servicio excepcional. ¡Espero tener la oportunidad de colaborar contigo y tu equipo pronto! Claro, aquí tienes una manera de enumerar y escribir tus habilidades: 1. Ventas 2. Atención al cliente 3. Resolución de quejas 4. Asesoramiento por chat, llamadas y correo electrónico particularmente a hispanohablantes 5.Respuesta en redes sociales 6. Adaptabilidad y flexibilidad
    Featured Skill Call Center Management
    Call Scheduling
    Complaint Management
    Customer Service
    Sales
  • $20 hourly
    • 5.0/5
    • (1 job)
    Whit over 7 years of experience my approach focuses on understanding your target audience, crafting value-driven messaging, and executing outreach campaigns that feel personal and authentic. Whether through strategic cold calls or carefully tailored email sequences, I know how to engage leads and turn them into loyal clients. What do I offer: Lead Generation Cold Calling Email Outreach Appointment Setting Figma Editing LinkedIn Outreach Data Analysis Market Research Sales Strategy Development CRM Management Client Communication Content Writing for Outreach Follow-Up Strategy Design Lets get those results together!
    Featured Skill Call Center Management
    Business
    Real Estate Cold Calling
    Real Estate Virtual Assistance
    Virtual Assistance
    Cold Calling
    Cold Call
    Data Analysis
    Techno
    Community Management
    Server
    Technical Support
    Technical Project Management
    Customer Service
    Phone Communication
  • $8 hourly
    • 5.0/5
    • (1 job)
    PERFIL PROFESIONAL Tengo conocimiento en servicio al cliente en atención personalizada, manejo de dinero; teniendo cantidades grandes bajo mi custodia, call center, atención de PQRS, cobro de cartera, deseo aplicar todos mis conocimientos en beneficio de la empresa y de mis compañeros, así mismo adquirir conocimientos para crecer laboralmente y personalmente, siendo recursiva y comprometida con las labores asignadas.
    Featured Skill Call Center Management
    Phone Communication
    Customer Service
    BPO Call Center
  • $35 hourly
    • 0.0/5
    • (0 jobs)
    Experience in lead generation processes for the education, real estate, and insurance sectors, establishing new clients and providing focused guidance on maintaining and developing productive businesses. I am capable of developing top-level digital campaigns, comprehensive project development, personnel management, managing administrative systems and processes, developing and positioning brands, opening international markets, and creating and developing investment funds. I am characterized by my leadership, entrepreneurial mindset, creative thinking, and ethics.
    Featured Skill Call Center Management
    Sales Lead Lists
    Telemarketing
    Online Chat Support
    Spanish
    Facebook Ads Manager
    Marketing Plan
    Bing Ads
    Google Ads
    Digital Marketing Strategy
    Marketing
    Digital Marketing
    Social Media Lead Generation
    Lead Generation
  • $5 hourly
    • 5.0/5
    • (10 jobs)
    Bienvenido a mi perfil Soy una asistente virtual encargada de ayudar en tareas que consumen mucho tiempo con la intención de gestionarlo de la mejor manera y obtener lo mejores resultados. Algunos de los resultados que destaco en mi labor como freelance son: - Apoyo administrativo y personal a profesionales online alrededor del mundo, manteniendo un nivel constante de profesionalidad, honestidad, calidad y precisión. - Consolidación en las metodologías en el servicio de atención al cliente de la forma más efectiva, detectando que es lo que le molesta al cliente hallando la mejor manera para resolver sus necesidades. Me encuentro receptiva a aprender cualquier otra tarea o asignación con previo acuerdo, mi flexibilidad horaria suele ser una ventaja al adaptarme con rapidez, mi independencia y disciplina me otorga la habilidad para adquirir nuevos conocimientos continuamente. Mis principales áreas de experiencia son: Gestión de administrativa -Asistencia técnica en eventos virtuales como ZOOM y MEET -Gestión de agenda -Gestión de CRM -Creación y modificación de diapositivas o presentaciones -Reportes -Subir información a distintas plataformas -Coordinación en la logística de reuniones. -Coordinación de viajes -Gestión de correos (responder, ordenar, etc) Gestión en plataformas web: -Gestión de blogs (redactar y subir contenidos) -Creación o corrección de posts -Gestión de comentarios -Gestión de cursos web Para finalizar, te invito a conocer mi perfil y pedirte la oportunidad de demostrar mi interés y motivación por el trabajo online recalcando mis habilidades que pueden ser útiles para ti, por favor siéntete libre de contactar conmigo por por medio de mi inbox o a través de mi correo electrónico mcardonablandon@gmail.com
    Featured Skill Call Center Management
    Customer Service
    Online Chat Support
    Website Copywriting
    Microsoft PowerPoint
    Microsoft Word
    CRM Development
    Email Marketing Consultation
    Virtual Assistance
    Social Media Website
    Microsoft Excel
    Administrate
    Email Communication
    Spanish
  • $15 hourly
    • 3.9/5
    • (4 jobs)
    Engaging Senior Customer Service Representative with 7+ years of experience in fast-paced call center environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.
    Featured Skill Call Center Management
    Key Account Management
    Cold Calling
    Appointment Setting
    BPO Call Center
    Customer Service
    Customer Support Plugin
    Account Management
    Customer Support
    Sales
    Direct Sales
    Outbound Sales
    Business Development
    Email Support
    Phone Support
  • $12 hourly
    • 0.0/5
    • (1 job)
    5 years experience in BPO industry focused in reaching clients target, 2 years managing people and encouraging them to grow and develop teamwork skills. Customer Service, Technical support and sales experience.
    Featured Skill Call Center Management
    KPI Metric Development
    Community Goals & KPIs
    Steam
    Customer Service
    Management Development
    Management Accounting
    BPO Call Center
    Strategy
    Multitasking
    Team Building
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    Professional in modern languages, organizational communication and marketing. 8 years of experience in the hotel sector, call center, customer service, technical service and sales.
    Featured Skill Call Center Management
    Customer Service
    Human Resource Management
    Sales
    Customer Support
    Email Support
  • $15 hourly
    • 5.0/5
    • (1 job)
    I specialize in developing LMS systems, sales scripts, and training programs. With a strong closing rate in both solar and roofing, I’ve successfully managed a team of 12, consistently achieving targets. My experience also includes cold calling in real estate and serving as a training recruiter, where I developed and trained new talent. I’m committed to helping companies streamline operations, boost sales, and develop their teams. I have no hourly restrictions and am available to work as needed.
    Featured Skill Call Center Management
    Solar Design Software
    Aurora Solar
    High-Ticket Closing
    Training Online LMS
    System Automation
    System Deployment
    Marketing
    Customer Service
    Server
    BPO Call Center
    Call Scheduling
    Freelance Marketing
  • $9 hourly
    • 0.0/5
    • (1 job)
    I'm currently a Call Center Manager, with experience in customer service and sales for small and big companies. I'm very passionate and responsible, I can describe myself as an achiever and a goal oriented person, who really loves to find a solution for problems and see the beauty in everything.
    Featured Skill Call Center Management
    Training & Development
    Training
    Management Skills
    Sales
    Outbound Sales
    BPO Call Center
    Communications
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