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I help U.S. UK, and Canadian businesses keep their operations organized, their customers supported, and their day-to-day workflows moving forward. I’m a bilingual English/Spanish Operations Coordinator and Customer Success professional with 4 years of experience supporting companies across the U.S. and Canada in operations, customer service, healthcare administration, scheduling, and remote business support. My experience includes: ✔ Operations & administrative coordination ✔ Customer service via phone, email & chat ✔ Scheduling & appointment coordination ✔ Dispatch & resource coordination ✔ CRM management & data accuracy ✔ Client follow-up & communication ✔ Task & workflow management ✔ Documentation & process organization ✔ Calendar & administrative support ✔ Cross-functional team coordination ✔ Problem-solving & issue resolution ✔ Process improvement I’ve supported U.S. healthcare organizations, field service companies, and remote businesses, giving me experience working with different types of customers, teams, systems, and operational workflows. I’m comfortable taking ownership of tasks, managing multiple priorities, following up proactively, keeping information accurate, and making sure important details don’t fall through the cracks. My background in Software Analysis and Development also allows me to adapt quickly to new technologies, platforms, CRMs, project management systems, and AI-powered tools. I’m a fast learner and can quickly understand new processes and workflows. Tools I work with Google Workspace | Microsoft Office | Slack | Zoom | Jobber | CallRail | Service Autopilot | eClinicalWorks | Availity | CRM systems | Google Sheets | ChatGPT | Gemini | Canva Why clients hire me ⭐ 1,700+ Upwork hours ⭐ $20K+ earned on Upwork ⭐ 100% Job Success Score ⭐ Top Rated Freelancer ⭐ 4 years of professional experience ⭐ Bilingual English & Spanish ⭐ Experience supporting U.S. & Canadian companies ⭐ Fast learner and adaptable to new systems ⭐ Strong written and verbal communication ⭐ Organized and detail-oriented ⭐ Reliable and proactive ⭐ Comfortable working independently in remote environments Whether you need someone to coordinate daily operations, support your customers, manage schedules, maintain your CRM, follow up on pending tasks, or keep your team organized, I’m ready to help. I bring structure, clear communication, and reliable follow-through to every project I work on.

I am a Virtual Assistant specialized in administrative support, data management, and task optimization. I help businesses and entrepreneurs stay organized, save time, and reduce their administrative workload by providing efficient, accurate, and reliable support. I hold a degree in Business Administration and have solid experience using tools such as Microsoft Office (Excel, Word, PowerPoint, Outlook) and Google Sheets. 🔹 How I can support you ⬩ Data entry and data management (Excel, Google Sheets) ⬩ Database organization and cleanup ⬩ Document creation, editing, and formatting in Word ⬩ PDF to editable Word conversion ⬩ Transcription from PDFs or images ⬩ Email management (organization, filters, and automation) ⬩ Customer support via email and chat ⬩ Uploading and updating website content and inventory ⬩ Creation of professional documents (reports, proposals, letters) ⬩ Basic image editing using Canva ⬩ Scheduling and coordinating meetings (Zoom, Teams) and task follow-up 🔹 What you can expect from me ⬩ Strong attention to detail ⬩ Excellent organization and deadline management ⬩ Clear and consistent communication ⬩ Adaptability to different tools and workflows My goal is to help you work more efficiently and keep your business running smoothly and organized. 📌 Native language: Spanish 📌 English: Professional written communication I’m ready to support you and add value from day one.

Hi! I’m a Virtual Assistant with experience in customer support, appointment scheduling, and administrative tasks. I have a background in hospitality and customer service, where I developed strong communication skills, organization, and the ability to handle clients professionally and efficiently. I can help you with: • Answering calls and customer inquiries • Appointment scheduling and calendar management • Email and inbox organization • Customer support (chat & voice) • Data entry and administrative support • Audio recording I’m a native Spanish speaker . I’m reliable, detail-oriented, and able to work independently. I’m committed to providing excellent service and helping your business run smoothly. Let’s work together!

I help founders, startups, and small businesses save 10–20+ hours per week by automating repetitive processes with N8N workflows. Most executives waste hours on tasks that should run on autopilot or email sequences, data entry, CRM updates, scheduling, reporting. I identify those bottlenecks and build automated systems that eliminate them. What I deliver: 👨‍🔧Custom N8N and Make automation workflows 🚧 Process audits to find automation opportunities 👨‍💻 CRM/ERP implementation and optimization ⚙️ Ongoing operations management to keep everything running As a Top Rated Plus freelancer, bilingual in English and Spanish, I bring reliability and clear communication to every project.

A position as customer service rep, where my skills in communication, organization and multitasking will support the delivery of quality service. Skills / Qualifications ● Exceptional Customer Service ● Professional attitude ● Punctual, reliable, accountable ● Strong decision maker ● Comfortable in a fast-paced changing environment ● Goal oriented and innovative ● Caring attitude Work Experience Caremax- Freelancer 2023 to 2024- Responsibilities: Book appointments with pcp, check referrals, send request for transportation, walking appointments, request refills for patients, call pharmacy to check on medications. assist with on call Dr, in case pt has an emergency. ● Sitel de Colombia 2021-2023 English/ Spanish providing customer service taking calls, making call to make sure order are delivered, contacting warehouse to check availability of a product, send emails to customers and providers. answer customers questions about their order or products available . Accedo 2021 Nintendo Campaing Assist Customers with troubleshooting, sending return labels in order to get products back to get repair if needed. Assist Customer to recover accounts. ● Alliance I Communications English/ Spanish inbound customer service representative, received calls from US, Puerto Rico, Canada and Hawaii, Ensure client safety and provided roadside assistance. ● UWO - Worked at University of Western Ontario Thursday and Friday assisting with dental procedures, set up instruments in order of use, take digital x-rays ● Externship at The Esthene Centre 150 Hours Assist with procedures, walk in patient to the operatory room, setup instruments in order of use, take digital x-rays and clean up after procedures, provide patient care, sterilize instruments. ● UWO Practice 75 hours ● Assist Dental Students during procedures, provide patient care, set up instruments in order of use and clean up after procedure. ● Medix Clinic 75 Hours ● Contacted Patients confirm appointments for Dental Cleaning. ● Best Western Lamplighter Hotel 2014-2015 ● Vacuum carpeting, area rugs, draperies and upholstered furniture; Make beds and change sheets; Distribute clean towels and toiletries; Clean and disinfect bathrooms and fixtures; Pick up debris and empty trash containers Education and Professional Development ● CPR Standard First Aid/ CPR Certificate Class C 2015 ● IODA- Intra Oral Dental Assistant- Medix College of HealthCare 2015 ● OSSD Wheable for Adult Education

📈 Top Rated Freelancer | 100% Job Success | 5.0 Rating Across 11+ Completed Projects I've spent the last 4 years specializing in working closely with real estate professionals and growing businesses on the things that keep a business functioning day-to-day. Lead generation, CRM systems running including GoHighLevel, email and SMS automation, social media and community management across different social media, plus the day-to-day admin, calendar, and client communication work that ties it all together. I don't just handle one piece. I step in and own the parts of a business that need someone dependable behind them. Real Estate & Lead Generation I've handled cold calling for pre-foreclosure lead campaigns, generating quality conversations and opportunities clients said they would have otherwise missed. One client described my consistency and ability to stay positive through high call volumes as something that made me an invaluable part of their team. I know the full lead cycle. Calls, follow-up, and moving leads toward close. CRM & Administrative Support I manage CRM systems closely, including tagging, KPI tracking, task assignments, and drip campaigns across SMS and email. In GoHighLevel specifically, I build out pipelines, automations, workflows, calendars, and follow-up sequences, so leads move through the system automatically instead of relying on someone to remember to check in. I also handle email, calendar, and spreadsheet organization, keeping client operations clean and easy to follow, and I'm comfortable in HubSpot and other CRM platforms as well. Social Media & Community Management I manage the full picture of social media. That means community engagement, analyzing posts and reels to see what's actually working, organic interaction, and staying on top of leads and conversations coming from paid campaigns too, across Instagram, LinkedIn, Facebook, and WhatsApp. I also handle bilingual outreach and DM management, and clients have specifically praised my ability to drive process improvements and consistently follow through. Logistics & Operations Support I've supported logistics and shipping operations, coordinating schedules, tracking shipments, and keeping communication flowing between vendors, carriers, and clients. Fully bilingual in English and Spanish. My clients consistently describe me as dependable, detail-oriented, and easy to communicate with, and my job history reflects that with a perfect satisfaction record. At the end of the day, you're not just looking for someone to check boxes. You're looking for someone you can trust with the parts of your business that matter. If you're ready to stop carrying everything on your own, send me a message, tell me what's been the hardest part lately, and let's figure out together if I'm someone you can count on. 📩