What does a Cendyn Arcaneo eLEADS specialist do?
A Cendyn Arcaneo eLEADS specialist configures and supports the eLeads module within the Cendyn Hotel Sales Suite to capture and progress group business opportunities for hotels. This role focuses on managing lead and prospect data to help sales teams source, plan, and execute events effectively. The specialist ensures that the eLeads components integrate smoothly with other tools in the suite, such as eProposal and RFP Toolkit, to maintain a unified workflow for hotel sales.
- Configure and maintain the eLeads module settings to align with specific hotel group business workflows and sales processes. This includes setting up data fields, automation rules, and user permissions to ensure the system captures accurate lead information from various sources. The specialist tests these configurations regularly to prevent data loss or workflow interruptions during high-volume booking periods.
- Manage and coordinate group business lead and prospect data inside the Hotel Sales Suite to keep sales pipelines organized and up to date. This involves cleaning duplicate entries, updating contact details, and tagging leads based on their status or potential value. The specialist also generates reports on lead conversion rates to help management identify trends and adjust sales strategies accordingly.
- Support users of the Cendyn/EVENTS platform by troubleshooting issues related to the eLeads module and providing guidance on best practices. This includes training new staff members on how to input data correctly and navigate the interface efficiently. The specialist collaborates with IT teams to resolve technical glitches and ensures that all eLeads-related components function correctly alongside integrated tools like eMenus and getplanning.
How to hire a Cendyn Arcaneo eLEADS specialist on Upwork
Step 1: Post a job
Define your hotel group business needs clearly to attract qualified candidates. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft a precise description in seconds. Describe your requirements for the eLeads module, and Uma constructs a tailored post. You can write a new post, update a saved draft, or reuse an existing post.
- Specify experience with Cendyn/EVENTS and the eLeads module for capturing group business opportunities.
- List required workflows, such as managing lead data within the Hotel Sales Suite or supporting eProposal integration.
- Include expected deliverables like configuring user access or troubleshooting data sync issues between modules.
Step 2: Evaluate candidates
Review portfolios for direct experience with hotel sales technology and group booking workflows. Uma runs instant video interviews and builds shortlists with side-by-side comparisons to save you time. Look for evidence of successful implementations or ongoing support roles in hospitality sales environments.
- Verify hands-on work with Cendyn Arcaneo eLEADS or similar hotel CRM platforms for group event sourcing.
- Check for examples of managing prospect data and coordinating leads across multiple sales tools.
- Assess familiarity with related modules like eMenus or getplanning to ensure holistic suite knowledge.
Step 3: Interview your top choices
Discuss specific scenarios involving group business lead management and system configuration. Schedule and conduct interviews within Upwork Messages, which generates an immediate transcript and summary after each session. Focus on their problem-solving approach for common eLeads challenges.
- Ask how they handle data discrepancies when syncing leads from external sources into the Hotel Sales Suite.
- Request examples of training end-users on eLeads features for efficient group booking processes.
- Evaluate their understanding of the full event lifecycle from initial lead capture to final execution.
Step 4: Agree on scope and begin work
Outline clear milestones for configuration, testing, or user support tasks. Use Upwork Messages and the contract workroom for all communication and project management. Verify identity, enable hourly tracking, and deposit project funds for security before work begins.
- Define specific tasks such as setting up custom fields in eLeads or generating reports for sales teams.
- Set milestones for completing initial system audits or resolving pending support tickets.
- Agree on response times for urgent issues affecting live group business operations.
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