Hire the Best Cendyn Arcaneo eLEADS Specialists

Hi there! 👋😊 I'm a dedicated Virtual Assistant and Customer Support Specialist with over 10 years of experience supporting clients through chat, email, and phone while also handling a wide range of administrative tasks. Before becoming a freelancer on Upwork, I worked with companies like TaskUs, IBEX Global, and ePerformax, providing customer support for billing, account management, troubleshooting, and appointment scheduling. As a Virtual Assistant, I've also managed email inboxes, conducted research, performed data entry, and provided administrative support to help clients stay organized and keep their operations running smoothly. I'm highly adaptable, detail-oriented, and quick to learn new tools and systems. Clients appreciate my reliability, clear communication, and ability to balance multiple tasks while maintaining accuracy and professionalism. Whether you need ongoing support or assistance with a short-term project, I'm committed to delivering dependable, high-quality work and making your day a little easier. What I can help with: ✅ Customer service (phone, live chat, and email support) ✅Customer success and relationship management ✅Ticketing and CRM systems ✅Technical and product support ✅Appointment scheduling ✅Admin and virtual assistance ✅Conflict resolution and escalations 🛠 Tools I have worked with: CRM platforms, chat systems, knowledge bases, productivity tools, etc. I believe excellent customer service is built on clarity, connection, and care, and that is exactly what I aim to deliver. I would love to partner with you to make your workflow smoother and your clients happier. Let’s get started!

Tech-savvy Customer Support Specialist with 5+ years of experience in SaaS and B2B environments, skilled in troubleshooting Applications, POS, via live chat, email, ticket systems, and voice support. Currently expanding into Executive Assistant roles, bringing strong organization, communication, and problem-solving skills to support leadership and operations.

I ALWAYS keep my eye on the ball. If you’re looking for someone reliable, proactive, and genuinely invested in your business, you just found her. I bring strong professionalism, adaptability, and the ability to multitask in fast-paced environments, all while maintaining clear and consistent communication. I don’t just complete tasks, I make sure things run smoothly behind the scenes so you can focus on growing your business. Here’s what I bring to the table: ✔ Excellent communication skills ✔ Strong problem-solving and decision-making abilities ✔ Customer service experience (5+ years) ✔ Sales and resolution-driven mindset ✔ Basic troubleshooting skills ✔ General virtual assistance support (email, scheduling, admin, etc.) Clients often describe me as an “eager beaver”, someone who’s always ready to learn, take initiative, and go the extra mile. My background in customer service trained me to handle inquiries with patience, empathy, and urgency. I’ve learned that asking the right questions leads to the best solutions and that mindset is something I carry into every task I handle. I understand that your time is valuable. My goal is simple: to help you stay organized, supported, and stress-free while delivering results you can trust. Your 100% satisfaction isn’t just a goal—it’s my standard. Let’s work together 🤝

⭐⭐I'm someone who stays solution-focused. When I encounter a challenge, I take initiative, explore alternatives, and keep moving toward the desired outcome.⭐⭐ 👋 Hi! Call me Frey; a dedicated and results-driven Customer Service and Administrative Support Specialist with 9+ years of professional experience across eCommerce, logistics, SaaS, and startup companies. I’m passionate about helping businesses grow by delivering exceptional customer experiences, streamlining internal operations, and providing reliable, top-tier virtual support. Rather than waiting for circumstances to change, they take action and create momentum. 🏆 I’ve successfully handled multiple roles, from frontline agent to team manager, covering a wide range of tasks including customer service management, operations support, team training, CRM optimization, Shopify store management, and high-level admin assistance. Whether you're a solo founder, a growing eCommerce brand, or a busy executive, I bring the proactive mindset and precision you need to stay focused on what matters most. Highlight Feedback from Past Clients: 📌📌"Frhea is highly organized, and an excellent communicator, and I would strongly recommend her for assisting with customer service & operations management of online businesses - she's been a gem to our team!" 📌📌"Frhea is a wonderful person to work with. Very easy to communicate with and only needs instructions once to complete a task beyond expectations. A free-thinking freelancer who is bound to successfully fulfill any roles she applies for!" 🔧 What I Can Do for You: ✅ First Contact Resolution & Ticket Handling (Zendesk, Gorgias, Freshdesk, Intercom, Helpscout) ✅ Shopify & eCommerce Store Management (Listings, Product Uploads, Fulfillment, Dropshipping Tools) ✅ Executive Admin Support (Email/Calendar Management, SOP Development, Meeting Coordination) ✅ Team Management & Agent Training (Hiring, QA, Onboarding, Performance Coaching) ✅ Dispute/Refund Management, Conflict Resolution & Warranty Services ✅ Social Media Support (Scheduling, Post Creation via Canva, Customer Messaging) ✅ Lead Generation, Sales Support, and Appointment Setting ✅ Data Entry, Reporting, and KPI Tracking (Google Sheets, Excel, CRM Dashboards) ✅ CRM Tools: HubSpot, Zoho, Salesforce, ClickUp, Trello, Asana, Jira ✅ Order & Fulfillment Platforms: Shopify, ShipEdge, Oberlo, DSers, Dropified, AliExpress, Amazon, eBay ✅ Tech-savvy in file organization, form creation, and automation using Google Workspace & Microsoft 365 ✅ Virtual Assistant Services – dependable, well-organized, and responsive 💼 Industry Experience: 📦 Import & Export 🛒 eCommerce / Retail 💻 SaaS / Tech 🧴 Health & Wellness 🎨 Design & Creative Support 📱 Digital Marketing ✨ Why Work With Me? ✨ 🚀 I'm solution-oriented and committed to exceeding expectations. 🚀 I offer full accountability and take ownership of tasks from day one. 🚀 I’m highly adaptable, easy to work with, and always respect deadlines. 🚀 My goal is to make your life easier, your customers happier, and your operations smoother. If you’re looking for a long-term, reliable partner who can work independently, improve your systems, and deliver consistent value, let’s connect! 🤝 📬 Send me a message and let’s discuss how I can help you.

Are you looking for a reliable, experienced Customer Support Specialist who can handle your customers professionally and keep them happy? You're in the right place. I have 10 years of experience in customer service, with a strong focus on email and chat support for e-commerce and subscription-based businesses. I've supported major brands, including Walmart and Macy's, under Concentrix Philippines, where I was promoted to Subject Matter Expert (SME) — handling escalations, quality monitoring, and agent coaching. Since 2019, I have been working fully remote, supporting ecommerce businesses across email and chat channels. My most recent roles include: ✅ ibrick – Email and chat support for subscriptions, billing, cancellations, and account access ✅ Euhomy – Email support for product troubleshooting, warranty, returns, and order management ✅ Avas Flowers – High-volume inbound sales and customer service 𝗪𝗛𝗔𝗧 𝗜 𝗖𝗔𝗡 𝗗𝗢 𝗙𝗢𝗥 𝗬𝗢𝗨𝗿 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦: ✔ Handle customer emails and chats professionally and on time ✔ Manage orders, returns, refunds, and delivery concerns ✔ Process subscription changes, billing issues, and cancellations ✔ Retain customers and reduce churn ✔ Escalate complex issues and maintain accurate records ✔ Moderate comments and maintain brand reputation 𝗧𝗢𝗢𝗟𝗦 𝗜 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛: Gorgias | Shopify | Salesforce | Zoho CRM | Oracle | Tidio | QuickBooks | Microsoft Office | Google Workspace I am detail-oriented, self-managed, and comfortable working independently in a remote setup. I take pride in written communication and making sure every customer feels heard and is resolved quickly. If you need someone dependable who will treat your customers like they matter, let's talk.

📌 Reliable Virtual Assistant | Bookkeeping | Admin Support | Customer Service | QuickBooks I Xero Hi, I’m Josie — a results-driven Virtual Assistant with a strong background in financing, bookkeeping, retail operations, and customer service. I bring over 5 years of experience supporting business owners and teams with their daily operations, ensuring everything runs smoothly behind the scenes. From bookkeeping using QuickBooks and Xero management to email handling, task organization, and customer support, I help busy professionals save time and stay focused on what matters most—their core business goals. 💼 Here’s How I Can Support You: ✅ Bookkeeping - QuickBooks & Xero Management ✅ Email & Calendar Management ✅ Customer Support & Client Follow-ups ✅ Task & Project Organization ✅ Social Media Assistance ✅ Online Research & Accurate Data Entry 🧰 Tools I Work With: ➡️CRM & Content Platforms: QBO, Xero, Pipedrive, GHL, Kajabi, Camtasia, Constant Contact ➡️Communication: Zoom, Skype, WhatsApp, Slack ➡️Productivity: Google Workspace (Docs, Sheets, Calendar, Drive) ➡️Office Software: Microsoft Word, Excel, PowerPoint 🌟 Why Work with Me? ✔️Dependable and detail-oriented ✔️Friendly, professional communication ✔️Fast learner who adapts quickly to your tools and workflow ✔️Strong multitasking and problem-solving abilities ✔️Results-driven and proactive ✔️Committed to delivering quality work on time