Hire the Best CaterTrax Specialists

As a hospitality professional for over 10 years, I want to share my expertise in assisting hotel owners & management companies in achieving their budget goals. I started my career at branded properties learning property management systems, sales processes and revenue strategies. I’ve moved on to opening 2 properties - one branded Hyatt and one independent boutique hotel & restaurant. Currently as an Area Director of Sales, overseeing several brands, I am able to provide my leadership to ensure there is continued year over year top line revenue growth. Team Leadership Recruit, train & manage sales staff Territory Strategy Develop localized sales plans and tailor them to the specific market trends. Uncover the competitive landscapes to utilize within the revenue strategy. Performance Management Drive disciplined pipeline generation. Perform accurate forecasting to best control inventory and pricing. Executive Relations Cultivate high-level customer relationships to unlock growth.

Luxury travel isn't just about beautiful destinations. It's about delivering an effortless experience, from the first inquiry to the moment your client returns home. That's where I come in. I help travel advisors, boutique agencies, and hospitality businesses stay organized behind the scenes by managing the operational details that keep your business running smoothly. Whether it's coordinating complex itineraries, managing client communications, organizing CRM systems, researching destinations, or documenting processes, I take ownership of the work so you can focus on growing your business and serving your clients. Over the past several years, I've supported travel professionals by handling everything from itinerary creation and supplier coordination to executive support and client experience management. I've worked with businesses specializing in luxury travel, group travel, destination research, premium hospitality, and personalized client experiences, ensuring every detail is accurate, organized, and delivered with care. Here's how I can support your business: ✔ Travel Operations ✔ Luxury Itinerary Planning ✔ TravelJoy Administration ✔ Travefy Itinerary Creation ✔ Client Communication ✔ Executive Support ✔ Calendar & Email Management ✔ Vendor & Supplier Coordination ✔ Hotel & Destination Research ✔ CRM Management ✔ SOP Documentation ✔ Process Improvement ✔ Newsletter Management ✔ Project Coordination I believe great operations are invisible. When clients enjoy a seamless experience, it's because someone behind the scenes has anticipated every detail before it becomes a problem. That's exactly how I work. I don't simply complete tasks, I look for ways to improve workflows, reduce bottlenecks, and create systems that help businesses scale more efficiently. Platforms & Tools TravelJoy • Travefy • WeTravel • HubSpot • Salesforce • Google Workspace • Microsoft Office • Trello • Notion • Canva • MailerLite • Axus • VAX • Viator • Expedia TAAP If you're looking for someone who communicates proactively, takes ownership of projects, and genuinely cares about delivering an exceptional client experience, I'd love to help your business grow.

I turn complex customer support challenges into seamless, positive brand experiences. With over 11,000 hours of dedicated freelance experience and a flawless 5-star history. I specialize in managing high-volume queues, resolving critical escalations, and building long-term client loyalty. My background combines years of premium luxury hospitality service with modern digital tools. I don't just answer tickets—I proactively solve problems, maintain an approachable and empathetic communication style, and align my daily performance with your business growth goals. Core Expertise: Customer Engagement & Retention: Building instant rapport and turning frustrated users into brand advocates. Conflict Resolution: Calm, tactful management of high-stakes customer escalations. Help Desk Systems: Proficient in Zendesk, Slack, and Google Workspace for swift workflow management.

I help businesses move to the next level and increase user engagement. I strive to build remarkable and functional websites to highlight the strengths and core competencies of your business. I would like to help you for developing your website with Laravel and CRM Development. I have 6+ years of experience with web app development. What Do We Offer? Full Website Development Front End Modification Back End Integration Custom CRM Setup SuiteDash CRM API Development MVP Development Errors/Bugs Fixes Website Customization Payment Integration (Stripe, PayPal, Square, Braintree, etc) API Integration (Google, AWS, Twillio, etc) Unlimited Revisions What You Will Get? Fully functional website Unique Front End Design Manageable Back End Secured Website & Database Responsive Design Errors/Bugs Free Cross-Browser Compatibility Source Code What Technologies do We Work In? PHP Laravel Vuejs HTML5 CSS3 Javascript Jquery Bootstrap Tailwind css   Note: Pricing is depending on your project´s scope and complexity - Please consult us regarding our availability and costs before ordering the project. I'm quick in responding to your messages and always available for changes and anything else you might need. I look forward to designing and building your new website! If you have any question feel free to contact me and I will respond a soon as possible.

– Remote operations support – Administrative & executive assistance – Healthcare & home care scheduling – Travel & concierge coordination – Customer support & back-office operations – Team supervision & workflow support EXPERIENCE: – BPO background supporting global brands in travel, finance, and telecom – Freelancing since 2016 across multiple industries – Experience as an executive assistant, virtual assistant, and project manager – Healthcare and home care scheduling for multiple US agencies – Travel specialist handling complex and VIP bookings – Operations supervisor managing teams and KPIs – Concierge and operational support for childcare centers TOOLS & PLATFORMS: Healthcare – WellSky – AxisCare – AlayaCare – Asana Travel & Booking – Sabre – Amadeus – ITA Flight Matrix – Freshdesk Communication & Softphones – RingCentral – OpenPhone (Quo) – Webex – TurboDial – Aircall Childcare & Collaboration – Childcare Automation – Microsoft Teams INDUSTRIES SERVED – Healthcare & Home Care – Travel & Hospitality – Financial Services – Childcare & Education – BPO & Customer Support – Professional Services

I partner with business owners, real estate investors, property managers, and eCommerce brands to deliver high-level operational support that drives growth and results. My approach is proactive, detail-oriented, and fully invested in helping you scale with confidence. Core Expertise: ✅ Real Estate Transaction Coordination: Contract-to-close, HUD review, title coordination, file compliance, CRM management, deadline tracking ✅ Short-Term Rental Management: Full guest experience, OTA platform management (Airbnb, VRBO, Booking.com, Guesty, Hostaway, Doorlop, Buildium, Breezeway, Turno, Pricelabs) ✅ Virtual Executive Assistance: Email, calendar, CRM management, team coordination, SOP creation, process automation, project management (Asana, ClickUp, Monday.com, Airtable) ✅ Customer Service Leadership: Zendesk, Gorgias, HubSpot, Salesforce, HelpScout, dispute resolution, retention strategies ✅ eCommerce & Marketplace Operations: Shopify, Amazon FBA/FBM, WooCommerce, Netsuite, Etsy, eBay, inventory and fulfillment management ✅ Digital Marketing & SEO: Content creation, WordPress (Elementor, Wix), social media management, email campaigns, SEO optimization Trusted with: 800+ properties managed 7+ years in property & rental operations 5+ years real estate transaction coordination 7+ years eCommerce management & customer experience Tools I master daily: QuickBooks, DocuSign, GSuite, Zapier, Jotform, Slack, Dropbox, FedEx, PayPal, and more. If you're looking for a reliable, highly skilled professional who understands both the operational details and big-picture growth, let’s connect.