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Versatile Virtual Assistant and Customer Support Specialist with 10+ years of experience supporting administrative operations, sales, e-commerce, and high-volume customer service. I've managed leasing documentation for a 4,400+ unit portfolio, handled 60+ daily support interactions across chat/email/phone, resolved 100+ tickets from Zendesk, managed Shopify and Amazon Seller Central orders end-to-end, and maintained clean, accurate records in CRM and ticketing systems. Fast typist (100+ WPM), highly organized, and reliable in fast-paced remote environments. Alongside admin support, I also have hands-on technical support experience, troubleshooting Windows/Office 365/Xbox issues (install/update problems, performance slowdowns, account access, subscriptions/billing) using clear step-by-step guidance, strong documentation, and escalation handling when needed. What I can help you with: • Customer support (chat/email/phone), ticket management, escalation handling, and follow-ups • E-commerce support: order management, fulfillment, and product listing oversight via Shopify and Amazon Seller Central • Social media management using Meta Business Suite, including account monitoring • Email outreach: influencer/reviewer coordination, and product testing • CRM updates, inbox management, documentation, data entry, reporting, and spreadsheet tracking • Admin support: scheduling, file organization, process documentation, and task coordination • Property/admin workflows: lease renewals, tenant documentation, maintenance follow-up, and basic bookkeeping support Tools I've used: Shopify, Amazon Seller Central, Meta Business Suite, Freshdesk, AppFolio, HelpScout, HubSpot, Zendesk, Asana, Google Workspace, Microsoft Office/365, RingCentral, Google Sheets/Excel. If you want a reliable support partner who communicates clearly, works independently, and keeps things organized, I'm ready to help.

Here are the key skills I offer: - Onboarding management - E-commerce - Logistics - Exceptional customer service that resonates with clients - Outstanding communication abilities to foster strong relationships - Proven ability to meet deadlines consistently - Rapid learner capable of mastering new concepts swiftly - Effective multi-tasker who thrives in dynamic environments - Flexibility in work schedules to accommodate varying demands - Comprehensive knowledge in Timekeeping, Payroll, Reporting, and HR processes I am proficient in a wide range of tools, including: - CRM systems like Salesforce and Freshdesk - Data Entry capabilities using Excel and Google Sheets - Microsoft software for comprehensive administrative support - Communication platforms such as Slack and Zoom - Social media channels including Facebook, Instagram, LinkedIn, X, and TikTok - Travel booking expertise for seamless ticketing and tours - Email marketing strategies to enhance outreach and engagement - Administrative tasks and back office support - WorkForceNow to streamline operational processes

I have provided support for food services, exercise products, VPN services, and Usenet, and I’m always open to what comes next. For me, it doesn’t matter how technical a product or service is. What matters is how well you can learn it and use the available information and tools effectively. I have several years of experience working with e-commerce stores and online service providers, mainly handling Email, Live Chat, and Chargeback support. It has been a great learning experience. I have worked with different clients on various projects, and each one brings a mix of familiar situations and new challenges. I believe good customer service is very important for any business and plays a key role in its success. It’s something that requires attention to detail, preparation, and the ability to stay a few steps ahead to handle day-to-day issues effectively. I also believe in keeping track of recurring issues, discussing and investigating them properly, and preparing solutions so similar cases can be handled more efficiently in the future. I’ve developed my own way of quickly understanding products by organizing information, saving important details through screenshots, and keeping everything well-structured so I can support customers more effectively. I’m a solution-oriented person and always focus on resolving issues in a practical way. I use my existing experience while also learning new things based on the needs of the business. Work Ethics :- I'll be happy to work on weekends. :- I always log in before time and log out after my shift. :- I provide A+ customer support. :- I do not take any days off until something very serious happens. :- I will note down the everyday issues and will discuss or email you at the end of my shift. :- I will share the Monthly reports as well. :- I will share the attendance reports as well. Tools & Professional Skills Hands-on experience with JIRA, Thunderbird, Microsoft Teams, Zopim, Intercom, Tawk.to, Sirportly, OTRS, and Slack. I am trained in American business communication, have a clear accent, and can work independently or collaboratively in fast-paced environments. Work Experience Trans Data Customer Service – HungryHouse Email & Chat Support – VPN4All Email & Chat Support – VPNSecure TRG – The Resource Group Customer Service (Molton) Products Bender Ball, Shapely Secrets, Easy Curves, Crunchless Abs, Hercules Hooks Client - Homeshopping.pk Email Support Tickets Phone Support Client - ZoogVPN Live Chat Support Tickets Emails Technical Expertise: OpenVPN, Smarter DNS, HTTP Proxy, PPTP, L2TP/IPsec, IKEv2, WireGuard, SSTP, Socks5, IPv4, IPv6, Kill Switch, Encryption/Decryption, Keys, Local & Public IPs, Static/Dedicated Servers, WebRTC, DD-WRT Router, Tomato Router, and related technologies. Customer Service Representative – SlickVPN Tickets Emails Customer Service Representative – NewsDemon LiveChat Education BSSE - Virtual University - Fresh B.A - Punjab University Other Experience & Training American Accent Training Business Communication Training Telephone Customer Service Skills Rest assured that you will find me dedicated, reliable, and committed to my work. I will always strive to prove myself as a valuable asset to your company.

Hi, I'm Chelsey - your rockstar VA! ✨ I have over 10 years of experience in different types of businesses and I am committed to driving success and exceeding expectations. I can help you with: 👉🏻 Customer Service (Phone, Email, and Live Chat) 👉🏻 Order Processing 👉🏻 Cancellations 👉🏻 Refunds 👉🏻 Billing 👉🏻 Admin Support 👉🏻 Data Entry 👉🏻 Social Media Management The tools I have used are: ✔️ Freshdesk | Zendesk | Gorgias | HelpScout ✔️ Live Chat - Tidio | Tawk.to ✔️ Google Business Suite ✔️ Microsoft Office Tools ✔️ Hubspot ✔️ Shopify ✔️ LinkedIn ✔️ Coda | Hubspot ✔️ Klayviyo ✔️ ShipStation ✔️ Canva 📩 Let's connect and explore how we can achieve your business goals together.

Reliable and detail-oriented VA with hands-on experience in Shopify, Gorgias, and e-commerce customer support. Skilled in handling 80–100+ tickets daily, chargebacks, returns/exchanges, delivery issues, fraud/address holds, and customer complaints while maintaining fast and professional support. Experienced in coordinating with fulfillment partners, managing international orders, and resolving customer concerns efficiently under pressure. Fast learner, organized, adaptable, and focused on keeping operations smooth and customers satisfied.

With 2 years of experience in the ticketing industry, I specialize in pulling and pricing I also have background in fulfillment. I have a strong track record of ensuring efficient and accurate ticket management, optimizing pricing strategies, and delivering seamless fulfillment services. My attention to detail, industry knowledge, and commitment to quality make me a reliable choice for any ticketing-related tasks. I’m here to help you streamline your ticketing operations and achieve the best results for your business.