Hire the Best Ingress Specialists

Results-driven customer support and operations professional with experience in customer service, technical support, account management, e-commerce operations, and client retention. Skilled in delivering multi-channel support through calls, chat, email, and ticketing systems while maintaining a professional, solution-focused customer experience in fast-paced environments. Strong background in troubleshooting technical issues, resolving account and payment concerns, managing escalations, and coordinating across departments to ensure efficient issue resolution. Experienced in onboarding and supporting team members, contributing to training initiatives, and maintaining high standards of customer satisfaction and operational performance. Recognized for strong communication skills, adaptability, attention to detail, problem-solving abilities, and the capacity to manage high-volume workloads while consistently delivering quality support. Committed to professionalism, efficiency, and building positive client relationships through reliable and customer-focused service.

+10 Years of Experience Helping Client & Business: Develop Software, Manage & Consult 🏆 Top Rated Freelancer / 100% Job Success 🏆 Software Guru 100% Delivery Speed on Both Complex & Difficult Tasks 🏆 AWS Cloud Solutions Architect Certified 🏆 AWS DevOps Engineer Certified 🏆 Built Highly Secure Cloud Architectures for Apache Kafka Applications 🏆 Developed Amazon Lex Chatbot for Multi-Language Support 🏆 Delivered Kubernetes-Orchestrated Solutions for Scalability 🏆 Implemented AWS Lambda for Serverless Application Architectures 🏆 Executed ECS Projects for High-Performance Containerized Workloads 🏆 Enhanced AWS Cloud Cyber Security Infrastructure With over 10 years of IT expertise in DevOps Engineering, Cloud Architecture, Cyber Security, and Infrastructure Automation, I bring a proven ability to deliver secure, scalable, and efficient cloud-based solutions tailored to business-critical applications. Key Skills & Expertise Amazon Lex Chatbot Development: Designed and implemented a multi-language Amazon Lex chatbot for customer engagement, supporting English and Spanish interactions. Container Management and Orchestration: Delivered containerized workloads using Amazon ECS for high-performance applications. Deployed Kubernetes for managing scalable containerized microservices, ensuring robust and reliable production environments. Serverless Architectures: Developed AWS Lambda-based serverless applications integrated with API Gateway and DynamoDB, enabling cost-efficient and event-driven solutions. Highly Secure Cloud Architecture: Built and implemented highly secure cloud architectures for mission-critical applications, including an Apache Kafka-based streaming platform. Enhanced AWS Cloud Cyber Security posture by implementing best practices such as IAM policies, security groups, VPC NACLs, encryption, and AWS WAF for web application security. CI/CD and Infrastructure as Code (IaC): Automated multi-account AWS deployments using Terraform and optimized CI/CD pipelines with Jenkins, SonarQube, and Maven. Monitoring and Observability: Implemented Prometheus, Grafana, and New Relic for real-time monitoring and end-to-end application observability. Disaster Recovery and High Availability: Executed a failover recovery plan between on-premises servers and AWS EC2 Reserved Instances to achieve zero downtime during critical operations. Cyber Security and Compliance: Strengthened AWS Cloud security by implementing IAM policies, fine-tuning security groups, ensuring secure container deployments, and following security best practices for applications and data. Recent Highlights Amazon Lex Chatbot: Developed a bilingual chatbot with Amazon Lex, enabling seamless client communication and automating booking workflows. Apache Kafka Secure Deployment: Built a highly secure cloud architecture to support an Apache Kafka streaming application, ensuring optimal performance and security. ECS and Kubernetes: Delivered containerized solutions using Amazon ECS for high-throughput workloads and orchestrated Kubernetes deployments for scalable applications. AWS Lambda Projects: Designed and implemented serverless solutions leveraging AWS Lambda, API Gateway, and DynamoDB for cost-efficient, event-driven architectures. Cyber Security: Enhanced AWS Cloud Cyber Security infrastructure by implementing robust security configurations across all deployed services.

IT Support Specialist with hands-on experience in Windows 10/11 administration, hospitality IT systems, and technical troubleshooting. I specialize in supporting hotel and business environments, including HRS integrations, Opera PMS, and Micros systems. I have experience diagnosing software and hardware issues, configuring workstations, assisting users remotely, and maintaining stable IT operations in fast-paced environments. I am reliable, detail-oriented, and focused on delivering fast and effective technical support. I can work independently or as part of a team and always aim to provide professional communication and high-quality service. Key Skills: • Windows 10/11 Installation & Administration • Technical Support & Troubleshooting • Remote Support (AnyDesk, TeamViewer, RDP) • Opera PMS & Micros Systems Support • HRS System Configuration & Integration • Network & Printer Setup • Software Installation & Maintenance • User Account & Access Management • Hardware Diagnostics • Microsoft Office & Google Workspace • Basic Networking (TCP/IP, Routers, Wi-Fi) • System Updates & Security Best Practices • Customer Support & Communication

$700K+ delivered on Upwork across 145 projects with a 100% Job Success Score. I architect and ship production AI systems, Voice AI agents handling live calls under 2-second latency, computer vision platforms processing 8M+ daily events, and full-stack products running in production for years. What I build: 𝗩𝗼𝗶𝗰𝗲 𝗔𝗜 & 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗴𝗲𝗻𝘁𝘀 Real-time voice pipelines combining speech-to-text, LLM reasoning, and natural voice synthesis. I built SloanConnect, an AI telephony platform that automates insurance verification calls end-to-end, navigates IVR systems, holds dynamic conversations with representatives, and scales to hundreds of concurrent calls. Sub-2-second response time, encrypted compliance handling, production-stable. 𝗖𝗼𝗺𝗽𝘂𝘁𝗲𝗿 𝗩𝗶𝘀𝗶𝗼𝗻 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲 Lead AI Engineer on two production CV platforms: Adlytic - privacy-safe in-store retail analytics with GDPR-compliant pipelines, heatmaps, and POS integration, and SportsEye - real-time soccer analytics from broadcast feeds with 96% accuracy across player tracking, field mapping, and tactical metrics with zero on-field hardware. 𝗠𝗮𝗰𝗵𝗶𝗻𝗲 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 Hybrid recommendation engines on PySpark processing 8M+ daily impressions. NLP and sentiment systems wired into live dashboards. Healthcare process automation with HIPAA-aligned data handling. Models built to live in real environments, not notebooks. 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗟𝗟𝗠 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 (𝗖𝗹𝗮𝘂𝗱𝗲, 𝗢𝗽𝗲𝗻𝗔𝗜, 𝗺𝘂𝗹𝘁𝗶-𝗺𝗼𝗱𝗲𝗹) End-to-end AI agents shipped to production: a Shopify + Amazon SP-API customer service agent with order lookup, refunds, returnless-refund policies, Slack/Email approval gates, and Klaviyo sync. Multi-step LLM pipelines with tool use, RAG, function calling, and human-in-the-loop checkpoints. I design these as systems, not single prompts, and I'm comfortable across Claude, OpenAI, and open-weight models depending on what fits the workload. 𝗙𝘂𝗹𝗹-𝗦𝘁𝗮𝗰𝗸 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀 Every AI product needs scaffolding that holds. I've shipped Django/Node/React/Next.js platforms that ran 3+ years in production, Alchemist Real Estate, audIT.app, and a long-running B2B SaaS that grew from MVP to hundreds of users across $195K+ in contracted development. Distributed backends, REST/GraphQL APIs, AWS-native deployment, data pipelines, and the DevOps to keep them stable. 𝗛𝗼𝘄 𝗜 𝘄𝗼𝗿𝗸 As Lead Engineering Architect, I stay hands-on through the whole lifecycle, discovery, architecture, core implementation, deployment, and the long tail. I don't hand off and disappear. Most of my Upwork work is repeat business or long contracts measured in years, not weeks. If you're building a Voice AI agent, a computer vision platform, an LLM-driven workflow, or a full-stack AI product that needs to survive real load - let's talk.

I am a very committed, Hard working, detail-oriented and extremely responsible person. I am the type that always wants the work to be done in the best way possible and always on time. I am open to most kind of work and have a flexible time to work. I am also fluent in English, Portuguese, Spanish and Polish and I am experienced in translating and transcribing between these languages.

I help businesses stay organized and error-free by managing billing, SAP Business One data, and Excel-based administrative workflows. With 9+ years of experience in administrative and financial support, I specialize in invoicing, data accuracy, document control, and structured reporting. ✔ Billing & invoicing management ✔ SAP Business One data handling ✔ Accurate data entry & verification ✔ Excel reports & data organization ✔ Email & administrative support ✔ Document & process control My focus is simple: reduce errors, save your time, and keep your administrative tasks fully organized.