Hire the Best ScheduleOnce Specialists
in the Philippines

🔹 Workforce Management | Team Leadership | Customer Service Expert 🔹 With over 9 years of experience in customer service, workforce management, and team supervision, I help businesses streamline operations, boost efficiency, and elevate team performance. My background spans hands-on and leadership roles—including CSR, SME, RTA, Scheduler, and Supervisor—giving me a well-rounded understanding of contact center and support team dynamics. 💼 What I Bring to the Table: ✔️ Expert in real-time adherence (RTA) and schedule optimization ✔️ Skilled in workforce management tools and performance analysis ✔️ Proven ability to lead, coach, and develop high-performing teams ✔️ Strong customer service foundation with a focus on service excellence ✔️ Process-driven mindset with a passion for continuous improvement Whether you need help managing schedules, improving team productivity, or implementing smarter workflows, I bring the expertise and dedication to help you hit your business goals.

✨ Meet Kristal – Experienced Dental Virtual Assistant ✨ With over 10 years of experience in the dental industry, I provide reliable virtual support that helps dental practices operate efficiently and deliver excellent patient care. My expertise lies in dental administration, patient coordination, and practice management support, allowing dentists and their teams to focus on what matters most—caring for their patients. 💻 How I Can Support Your Dental Practice 📞 Professionally manage inbound and outbound calls, emails, and patient communications 🤝 Provide outstanding customer support, assisting patients with inquiries, concerns, and information 🗂 Accurately maintain and update patient records within your Practice Management System (PMS) 🔐 Organize and securely manage digital files and documentation ⏱ Verify insurance coverage and ensure patient records are updated promptly 🦷 Coordinate with dentists, hygienists, and team members to ensure smooth daily operations 🚑 Assist with urgent matters, including appointment rescheduling and patient emergencies 📲 Maintain consistent communication with your team to ensure seamless workflow 💪 Software & Systems Proficiency • CRM Systems • Go High Level • RingCentral • Slack • Google Workspace • Microsoft 365 Dental Software: • Curve Dental • Dentrix • Dentrix Ascend • XLDent • Open Dental • Eaglesoft Additional Tools: • Dental Intelligence • Airtable • Power Practice Medical Soffware • Medgen (EHR) ✅ With a strong background in dental administration and patient support, I bring efficiency, reliability, professionalism, and attention to detail to every task I handle. ✨ Let’s work together to streamline your practice operations so you can focus on delivering exceptional dental care.

If you're struggling to find qualified candidates, dealing with no-shows, or spending too much time filtering unfit applicants — I can help streamline your hiring process and deliver candidates who actually match your requirements. I’m a Full-Cycle Recruiter with experience in high-volume hiring, technical recruitment (including SAP roles), and international talent sourcing across Europe and remote markets. I build pipelines of pre-qualified, engaged candidates — not just resumes. Here’s how I can support your hiring: • End-to-end recruitment (sourcing, screening, interviewing, onboarding) • LinkedIn sourcing & Boolean search for passive candidates • High-volume hiring & pipeline management • Candidate screening (skills, culture fit, salary expectations) • Cold outreach & candidate engagement • ATS/CRM management (Vivian, Symplr, Manatal, Zoho, BreezyHR, HubSpot, Vincere) • Job posting optimization & employer branding support • Background checks & reference verification I also bring experience in workforce coordination and scheduling, ensuring hiring aligns with operational needs — not just filling roles, but filling them efficiently. ✔ Experience across tech, healthcare, and admin roles ✔ Strong communication — handled 200+ calls/day and candidate coordination ✔ Organized, proactive, and detail-oriented in managing hiring pipelines If you need a recruiter who can take ownership and deliver results with minimal supervision, feel free to message me.

Hi! I'm Jonalee, a dedicated professional with over 8 years of experience in customer service, administrative support, and healthcare scheduling. I bring strong organizational skills, attention to detail, and a genuine passion for helping people. Experience Highlights: Scheduling Analyst (Medical/Wound Care Company): Managed clinician schedules, coordinated appointments, and ensured smooth front desk operations. Scheduler & Appointment Setter (Health Insurance Company): Handled appointment setting and follow-ups, helping clients navigate their healthcare needs. Customer Service Representative: Over 4 years supporting various accounts, including: Email Support for Fitbit: Assisted customers via email with troubleshooting and general inquiries. Retention Account (Beauty Products): Resolved issues to retain customers and reduce cancellations. Loan Originator (Financial Account): Guided clients through loan applications, document collection, and general inquiries. Education: Bachelor’s Degree (4-year graduate) Skills & Strengths: Excellent communication (written and verbal) Fast learner and adaptable Reliable, honest, and detail-oriented Strong multitasking and problem-solving abilities I'm committed to delivering high-quality work and continuously improving. I look forward to helping your business grow!

Dedicated Virtual Assistant with 15+ years of experience in administration, executive support, stakeholder coordination, customer communication, and operations management. Experienced supporting senior executives, managing schedules, coordinating projects, handling confidential information, and maintaining efficient workflows. Skilled in email management, calendar management, travel coordination, online research, customer support, and logistics operations. Known for professionalism, strong communication, attention to detail, and the ability to work independently in remote environments. CORE COMPETENCIES • Executive Support • Virtual Assistance • Administrative Support • Calendar Management • Email Management • Appointment Scheduling • Customer Service • Client Communication • Travel Planning & Coordination • Online Research • Data Entry • CRM Management • Document Management • Project Coordination • Freight Dispatch Support • Shipment Tracking • Operations Support • Microsoft Office • Google Workspace • Canva • Problem Solving TRAINING Freight Course 101 – Freight Brokerage Training • Freight Operations • Carrier Communication • Load Coordination • Rate Confirmations • Transportation Documentation • DAT & Truckstop Familiarization • Broker-Carrier Communication

Hi! I'm a reliable and detail-oriented Customer Service and Administrative Support Specialist with experience in managing calls, emails, scheduling, and customer requests. I help businesses stay organized and provide excellent service to their customers. What I can help you with: ✔ Customer support (Phone, Email, Chat) ✔ Appointment scheduling ✔ CRM management ✔ Work order creation ✔ Dispatching technicians ✔ Data entry and admin tasks ✔ Follow-ups with customers and leads ✔ Calendar management I have experience working with service businesses such as: • Cleaning services • Contractors • Locksmith companies • Home services I am organized, dependable, and committed to delivering high-quality work. I am available for both short-term and long-term projects. Let’s work together!