Hire the best Hospitality specialists
Check out Hospitality specialists with the skills you need for your next job.
- $150 hourly
- 5.0/5
- (75 jobs)
I'm a finance professional with over 10 years of experience in real estate investment with specialty of hotel investments, and few years of venture capital investment and structuring. What really drives me is helping entrepreneurs, developers, and investors bring their visions to life. I invest in real estate myself, so I understand the excitement of finding a great opportunity and the hard work required to make it successful. I have worked with developers and investors looking at all kinds of things from small boutique luxury hotels to large portfolio deals with multiple joint venture partners. I have worked on new fund structures and investing into existing funds, both in venture and real estate. My passion lies in collaborating with driven individuals who are doing something interesting. I'm also passionate about impact investment, sustainable finance, and using my skills to drive positive change. Whether it's affordable housing, social enterprises, or green finance projects, I'm excited to contribute my expertise. I work remotely with clients worldwide, offering a blend of technical financial modeling skills and a genuine enthusiasm for helping you achieve your goals. If you're an entrepreneur, developer, or investor seeking a collaborative finance partner, I'm ready to dive in and support your success. Let's make interesting things happen!Hospitality
Visual Basic for ApplicationsReal EstateReal Estate Investment AssistanceReal Estate Financial ModelingHotel DesignMicrosoft Power BIHospitality & TourismFinancial ModelingBusiness PlanMicrosoft ExcelFinancial Analysis - $240 hourly
- 5.0/5
- (111 jobs)
EXPERT AIRBNB ADVICE FOR A MATURING MARKETPLACE ⭐ Airbnb is now an industry where experience matters. I'll give you a high-earning 5-star Airbnb, or help you plan an exit strategy. Message me to learn how I can help, or keep reading for more details.⭐ I am an Airbnb expert (host and consultant) with more than 5,000 Airbnb Reviews and a 4.95 Star average. My clients beat averages for occupancy and earnings - I know what it takes to make your property succeed. Let's boost your bookings and revenue together! 🌐 **Are you seeing a drop in bookings?** You're not alone. The Airbnb market is packed with new listings while the economy is uncertain. I can help optimize your listings to outshine the competition. Not sure if vacation rentals still make sense? I can forecast your earnings and help you plan an exit strategy if needed. 💰 Budget-Conscious Options for Existing Listings 1️⃣ Consulting Calls ($180/hour): You'll get targeted advice on how to get more bookings. *(1 hour)* 2️⃣ Pricing Analysis ($360-540): Gain a competitive pricing strategy with a detailed spreadsheet with data from your market. 3️⃣ Intensive Listing Checkup ($500): I'll analyze your listing and give you a detailed list of action items to increase bookings and earnings. 4️⃣ Strategy Report ($995): I'll create a comprehensive report for how to improve near-term earnings and long-term SEO strategies (this module combines #2 Pricing Analysis and #3 Intensive Listing Checkup). 🚀 For New Listings 🎨 Listing Setup: Do it right the first time to start earning fast (includes content strategy, listing fields content, pricing research, and SEO optimization) 💼 The Result: A fully optimized, guest-ready Airbnb listing! 💵 The Cost: Most clients spend between 3-7 nights of rental income ($750-$1,500) for an expertly optimized Airbnb listing; always think of ROI this way with Airbnb expenses (not sure why? Let's do a call). 🔧 Additional Services 📜 Guest Message Templates: Unhappy with AI or Co-Host messaging? Save time, improve listing visibility and get better reviews with personalized message templates; $360-$720 depending on research needs. 🔍 Financial Analysis: Understand the financial dynamics of your listing, including realistic potential earnings - don't lose out by believing the estimates you get from tech companies (2-3hrs). 💼 Enterprise Consulting: From managing employees to leveraging automation services, I'll help you run your Airbnb business with lower stress and higher earnings. ❤️ No other pros have my understanding of Airbnb and STR software, and I'll help you unlock the true potential of your property. Not sure where to start? Send me a message and I'll be happy to help. I'm excited to work with you! SarahHospitality
Space PlanningPrice OptimizationCommunicationsHospitality & TourismStrategic PlanTravel PlanningBusiness ConsultingProcess ImprovementContent Writing - $29 hourly
- 4.9/5
- (88 jobs)
🔥TOP RATED PLUS & UPWORK CERTIFIED 3D MODELER 🔥 Looking for an architect who can expertly handle your projects, transforming your ideas into Realistic ? You’ve found the right person. With over 80 successful projects on Upwork and a perfect 100% Job Success Score, I am dedicated to delivering high-quality work every time. 🏗️ Welcome to my Upwork profile! I'm Faris Khan, an experienced architectural designer with over 5 years of expertise in creating stunning 2D and 3D drawings that bring architectural visions to life. My passion lies in transforming concepts into tangible, visually impressive designs that captivate and inspire. Whether you're looking for detailed architectural plans, immersive 3D models, or photorealistic renderings, I'm here to elevate your projects to new heights. 🚀 🎨 Skills and Expertise: • 2D Architectural Drawings: I excel in creating precise and detailed 2D drawings using AutoCAD. From floor plans and elevations to sections and construction details, I ensure every aspect of your design is accurately represented. • 3D Modeling: Using industry-leading software like Revit and SketchUp Pro, I craft intricate 3D models that allow you to visualize your project from every angle. This helps in identifying potential issues early and making informed design decisions. • Interior Design (Residential and Retail): My expertise extends to both residential and retail interior design. I create functional, aesthetically pleasing spaces that reflect your unique style and meet your specific needs. • Festival/Exhibit Stalls: I design eye-catching, functional stalls that make your brand stand out at exhibitions and festivals. My designs ensure maximum visibility and engagement with your target audience. • Rendering and Architectural Visualization: Using Corona Render, Lumion Pro, and Enscape, I produce photorealistic renderings that bring your designs to life. These visualizations are invaluable for presentations, marketing materials, and helping clients envision the final product. • Landscape Design: I create harmonious outdoor spaces that complement architectural designs, enhancing the overall appeal and functionality of your property. • Construction Documentation: I prepare comprehensive construction documents, ensuring that your designs are accurately translated from concept to reality. • MEP Drawings: I have experience in creating detailed Mechanical, Electrical, and Plumbing drawings, ensuring all technical aspects of your project are properly planned and integrated. • Interior Fit-out Consultation: I offer expert advice on interior fit-outs, helping you make informed decisions about materials, finishes, and layouts to achieve the desired look and functionality. • US Permit Drawings: I'm well-versed in creating drawings that comply with US building codes and regulations, streamlining the permit application process for your projects. 🖥️ Software Proficiency: My technical skills are constantly evolving to stay ahead of industry trends. I'm proficient in: • AutoCAD • Revit • SketchUp Pro • Photoshop • Corona Render • Lumion Pro • PowerPoint • Enscape • Unreal Engine This diverse software toolkit allows me to choose the best tools for each unique project, ensuring optimal results and efficiency. 🏆 Experience and Expertise: With 5 years of experience in the field, I've had the privilege of working on a wide range of projects, including: • Villa Design: Creating luxurious, personalized living spaces that blend aesthetics with functionality. • Residential Buildings: Designing multi-unit residential complexes that optimize space and enhance community living. • Retail Interiors: Crafting engaging retail environments that boost brand image and improve customer experience. • Restaurants: Designing inviting dining spaces that complement the culinary experience. My approach to each project is holistic, considering not just the visual appeal but also the practicality, sustainability, and long-term value of the design. I believe in creating spaces that not only look impressive but also enhance the quality of life for those who inhabit or use them. 🤝 Why Work With Me? 1. Attention to Detail: I pride myself on my meticulous attention to detail. Every line, every texture, and every element in my designs is carefully considered and executed. 2. Client-Centric Approach: Your vision is at the heart of every project. I work closely with you, ensuring that your ideas and requirements are fully understood and incorporated into the final design. 3. Timely Delivery: I understand the importance of deadlines in the architectural world. You can count on me to deliver high-quality work within the agreed timeframe. 4. Continuous Communication: I believe in maintaining open lines of communication throughout the project. You'll always be updated on the progress and have the opportunity to provide feedback at key stages.Hospitality
Plant Layout DesignInterior ArchitectureCGIInterior Design Consultation2D Design & DrawingsBuilding DesignRealisticOffice Space PlanningInterior Design AnimationExterior RenderingHigh-Quality Rendering3D ModelingLandscape DesignRecreational Architecture - $15 hourly
- 5.0/5
- (4 jobs)
I have 15 years of experience in customer service and administrative support. I have gained knowledge and skills in financial services (banking & brokerage), fraud operations & AML procedures. Within eight years of working online, I've also acquired and harnessed new skills as a Personal Assistant and a Project Manager dealing with software development project management, QA testing, website maintenance, social media graphic & ppt creations, blog & video posting & editing, bookkeeping, web content writing and translation. Platforms/Tools Used: Zoho, Zendesk, JIRA, Asana, Teamwork, Filezilla, Limelight, Salesforce, Amazon, Shopify, Amazon, eBay, Stripe, ActiveCampaign, IPS, Atrium, Canva, Stencil, Prezi, IPS, DLGuard, Crowdfire, Helpshift, Helpscout, Giorgias, AirBnB, Guesty, Base, Trello, Wordpress, MailChimp, SEMRush, Ahrefs, Quickbooks, Freshbooks, FattureinCloud, Pipedrive, Presentermedia, Videoscribe, Tawe, LastPass, 1Password Kashflow, Equifax, Accurint, VerID, TransUnion, Authorized.Net, Shipwire, VCC, Zoiper, MicroSIP, five9, 8x8, ringcentral. I speak fluent English and Italian while I know basic German. I have also done occasional/seasonal jobs within Italian hospitality industries. I’m flexible, fast-learner and I have a quick adaptability proven by my various work experiences in different environments with huge cultural differences. Hopefully you'd be happy to welcome me to your team for a long term commitment.Hospitality
Digital MarketingSoftware QAAdministrative SupportEnglish to Italian TranslationCustomer ServiceCustomer SatisfactionCustomer SupportBookkeepingSocial Media ManagementItalian - $200 hourly
- 5.0/5
- (49 jobs)
I am the current Founder & CEO of Sweetberry, a healthy fast-casual chain with locations across the United States. This is currently my 2nd National Restaurant Chain, as I exited my first one with a buyout. I have opened over 30 corporate/franchise restaurants over the past ten years. I frequently speak at restaurant conferences about scaling chains and restaurant technology. In 2020 I won QSR's Top 40 Emerging Concepts and Fast Casuals Top 100 Movers and Shakers. You can Google my name, "Desi Saran," for reference. FastCasual.com and Entrepreneur.com have recognized Sweetberry as 2020's hottest startup fast casuals, 2019 Franchises of the Future, and 2020 Top 100 Movers & Shakers. I am on here looking to help and advise startups, restauranteurs, and business owners. I can provide a wealth of knowledge on starting from scratch, structuring companies, brand development, marketing, tech infrastructure, marketing, finance, franchise, etc. For restaurant expertise, I can help with everything from interior design, commercial real estate, menu engineering, and financial modeling to franchising and growth.Hospitality
AccountingFinanceRetail DesignRetailFood & SupplementsFoodFranchiseRestaurant MenuRestaurantBusiness ConsultingRestaurant & Bar DesignRetail & Consumer GoodsFood & BeverageManagement Consulting - $20 hourly
- 4.5/5
- (60 jobs)
Hello! I'm Maylene, a dedicated Short-Term Rental Manager with over 9 years of experience in the vacation rental industry. My primary focus is on delivering precise and responsive services that ensure exceptional client satisfaction. I believe in the power of collaboration, maintaining open lines of communication throughout every project to foster a productive working relationship. My Expertise: I specialize in managing all aspects of guest relations, ensuring a seamless experience from booking to checkout. My skills in guest communication are tailored to create a hassle-free stay for all visitors, leaving them delighted and eager to return. - Exceptional Customer Service: Handling inquiries and concerns via email, chat, and phone - Comprehensive Property Management: Expertise in platforms like Airbnb, HomeAway, Booking.com, TripAdvisor, and Expedia - Claims and Resolutions: Efficiently managing issues and ensuring timely resolutions - Review Management: Enhancing your property’s reputation through strategic responses - Compelling Listing Creation: Crafting attractive listings that highlight your property's unique features - Reservation Management: Streamlining bookings to maximize occupancy - PMS Integration: Utilizing property management systems for optimal efficiency - Dynamic Pricing Setup: Implementing competitive pricing strategies to increase revenue - Vendor Management: Coordinating with cleaners and maintenance personnel to ensure property readiness - Owner Communications: Effectively managing communications with property owners to keep them informed - Onboarding New Properties: Guiding the onboarding process for new properties and setting up listings from scratch - OTA Management: Pushing listings live across various online travel agencies (OTAs) I pride myself on being flexible and adaptive, ready to pivot as project requirements evolve. Clear, detailed instructions are invaluable for our success, but I am also adept at thinking on my feet to meet changing priorities. I am passionate about building a successful career on Upwork, and I understand the importance of accuracy and dedication. I view deadlines as commitments, and I am resolute in meeting them. As a professional English teacher, I eliminate language barriers, ensuring smooth communication throughout our collaboration. My ultimate goal is to impress clients and establish lasting working relationships. Hire me, and discover why my clients consistently regard me as their go-to expert for timely project completion. I am ready and eager to start on your project right now. Feel free to reach out—I look forward to working with you!Hospitality
SchedulingTeam TrainingProperty Management SoftwareReal Estate ListingPhone CommunicationInterpersonal SkillsCustomer ServiceEmail SupportInbound InquiryTravel & HospitalityCustomer Service TrainingOnline Chat Support - $20 hourly
- 5.0/5
- (27 jobs)
I am not just a freelancer; I am a results-driven partner dedicated to enhancing your business operations, boosting customer satisfaction, and driving growth. With a strong history of improving efficiency, delivering top-notch customer experiences, and providing strategic solutions, I aim to exceed expectations and redefine success. Let’s Elevate Your Business Together! Comprehensive Freelance Services Tailored to Your Needs: Virtual Assistance & Project Management Expert: Streamline your business with precision-focused management: - Email Management and Professional Correspondence - Data Entry, Analysis, and Management - Calendar Management and Efficient Scheduling - Process Optimization and Workflow Automation - Team Coordination and Project Support Tools: QuickBooks, Docusign, Jotform, Office 365, Excel, GSuite, Asana, Slack, Monday.com, Airtable, ClickUp, Trello, Dropbox. Short-Term Rental & Property Management Specialist: Revolutionize your property management strategy with an all-inclusive approach: - Full Operations Management for Rentals - Booking Management and Channel Integration - Maintenance Coordination and Issue Resolution - Guest Communication and Experience Enhancement - Market Research and Competitive Pricing Strategy Tools: Airbnb, VRBO, Booking.com, Expedia, Guesty, Duve, Tracks, IGMS, Hostaway, Hostfully, Pricelab, Buildium, Breezeway, Turno. Customer Service & Support Professional: Boost your brand with exceptional customer service and retention: - Customer Support and Client Relations - Feedback Collection and Strategic Insights - Conflict Resolution and Dispute Handling - Loyalty Programs and Customer Engagement Tools: Gorgias, Zendesk, HelpScout, HubSpot, Salesforce, Zapier, Zoho, ChatGPT. Digital Marketing & SEO Specialist: Expand your online presence with cutting-edge digital strategies: - Content Creation and SEO Optimization - Social Media Management and Audience Engagement - Influencer Marketing and Email Campaigns Tools: Google Analytics, SEO Writing Assistant, Facebook, Instagram, Pinterest, WordPress, Elementor, Wix, Later, AgoraPulse, Tailwind. eCommerce & Order Fulfillment Manager: Maximize your online sales with seamless eCommerce management: - Inventory Management and Marketplace Integration - Customer Support and Returns Management - Multi-Channel Sales Strategy Tools: Shopify, WooCommerce, Netsuite, Shipstation, Amazon FBA & FBM, Etsy, eBay. Chargeback Handling & Dispute Resolution Specialist: Safeguard your business transactions with proactive dispute management: - Fraud Prevention and Risk Assessment - Chargeback Management and Dispute Handling - Customer Education on Secure Transactions Tools: FedEx, USPS, UPS, TForce, Shopify, PayPal. Graphic Design & Branding Expert: Make your brand unforgettable with impactful visuals: - Graphic Design and Digital Artwork - Brand Strategy and Marketing Materials - Social Media Design and Visual Content Tools: Adobe Photoshop, Lightroom, Canva, Pixlr, Crello. With a versatile skill set and a comprehensive suite of tools, I am equipped to deliver exceptional results across various industries, from virtual assistance to digital marketing. Let’s collaborate to drive your success to new heights.Hospitality
Real Estate Transaction StandardProperty ManagementContent ManagementEditing & ProofreadingFile ManagementData EntryAdministrative SupportCustomer ServiceSchedulingWordPressOnline ResearchProduct DesignSocial Media ManagementEmail CommunicationReal Estate - $75 hourly
- 4.8/5
- (181 jobs)
Drafter and designer based in Los Angeles, Ca. Based in Los Angeles (Woodland Hills & Riverside), I provide interior design, drafting and landscape design, creative Interior imaging, and construction documentation services to Private Individuals, Corporate Clients, Architects, Developers, Interior Designers, investors, Businesses, and building construction professionals. Services are as follows: Interior Design Drafting services 3d Renders – Photorealistic (3d Max & Vray) Landscape design Site surveys and measuring Construction Project Management Permit processing As-Built Drawings Photographic walk Through (before and after) Sample: Sample Photo walkthrough 2d Autocad 3d Revit Procurement 3d video walkthrough Clients include large and small Contractor Groups, Architecture firms, Businesses, Private Individuals, Developers, Mall Operators, Engineering consultancies, and Interior designers - references are of course available as may be needed. I have delivered many highly successful projects designed and implemented domestically and internationally. Project types include concept design, complete interior and outside facade packages, layouts and detailed plans, signage package, Building scan and as-built drawings, commercial/restaurant kitchen layouts and plans, landscaping, furniture and layout, and contractor plans. Fees are very competitive, and we have regularly demonstrated savings of over 50% on existing services at the same or elevated quality. Industries served: Restaurants, Commercial, Hospitality, Retail, Residential & Luxury residential, Multi-Family and Event parks and stadiums. Software deployed includes: 3dMax, Revit and Autocad thank youHospitality
Building DesignRestaurant & Bar DesignBuilding Plan SetAutodesk ArchitectureArchitectural RenderingDraftingLandscape Master PlanningExterior RenderingArchitectural DesignCAD DraftingInterior Design3D ModelingAutodesk 3ds MaxAutodesk AutoCAD3D Rendering - $85 hourly
- 5.0/5
- (16 jobs)
Hello, thank you for considering me for your project! I am originally from Germany and since then have gained 7+ years of investment and asset management experience in private equity and the social investment sector in London, UK My career to date is characterised best by having an abundance of investment analysis, financial modelling, due diligence, deal execution, business planning, budget reviews and project management assignments. Since transitioning into the impact/social investment sector, I have built bespoke financial models, conducted social impact assessments and analyses and managed grant/debt and equity investments. (Certificate in ESG Investing Holder, CFA Society UK) Let's find out how we can work together!Hospitality
ForecastingFinancial ModelingFinancial AnalysisFeasibility StudyInvestment ResearchEntrepreneurshipUnderwritingBusiness AnalysisPitch DeckFundraising PresentationSocial Impact AssessmentReligious, Charitable & NonprofitBusiness PlanMicrosoft Excel - $25 hourly
- 4.9/5
- (34 jobs)
Ciao! I am Vanya, a long-time veteran of the hospitality industry, and it is my passion for travelling that has led me to become a travel designer. If an Italian Escape is on your mind, you have come to the right place! I am here to help you transform your idea into an unforgettable experience while paying attention to quality and detail. I am here to understand your own unique needs and then create a completely customised Italian sojourn for you. I design tailor-made itineraries that cater to the diverse range of visitors coming to this fascinating country. Why tailor-made? No two travel needs are the same. Your uniquely-crafted itinerary is entirely based on your requirements and interests to suit your style. This will be a wise travel investment during the essential stage of planning your journey. Whether I am following a budget, making suggestions for places to visit or how best to spend your time, I will ensure that your entire Italian trip is completely customised, keeping YOU in mind. How does it work? It’s simple! Just drop me a message describing your idea of a perfect Italian vacation. That’s it! I’ll get to work, crafting a step by step idyllic trip to Italy for you – the one you have been dreaming of about all along! A presto!Hospitality
TravelSellingLifestyle & TravelOrganizational PlanPersonal AdministrationHospitality & TourismTravel PlanningContent WritingItalianTravel & HospitalityEnglish - $20 hourly
- 4.9/5
- (28 jobs)
I bring more bookings to your Airbnb rentals. Surge your property's bookings, achieving a 30-100% yearly increase. Optimize existing & create new booking sources to work together and bring you more reservations. Start new booking channels; let someone with 20 years of experience in bookings help you. Start looking into the power of online ads for more leads without the booking fees, or into the power that travel agencies can bring to your properties. Do you see a decline in bookings? Do you have little or no response when you start hosting with your property? It is not only you. The Airbnb short rentals market is packed solid with competing listings, and you need to find ways to stand out. My customers are more than happy with their bookings; I can do the same for you, help you beat your competitors and get more bookings. In all major rental platforms. Optimization work includes: . Airbnb listing optimization. Audit listings: Optimize your listing to increase visibility and bookings Setup new listings: cover all rental platforms, starting from scratch, fully optimized Setup pricing correctly: setup PriceLabs or get a competitive price plan on a spreadsheet, based on your local market --- A virtual assistant who manages inquiries and performs everyday tasks aiming at retaining booking rates and improve on them: -New listings -Channel managers -Price plans, discount strategies and pricing tools -Advanced knowledge on rental platforms ‘ins and outs’ -Advanced knowledge on Advertising tools (Google ads Facebook-Instagram ads) -Advanced knowledge on managing vacation rental site development for success, fusing different elements to max out bookings. --- Airbnb property management A vacation rental manager since 2006, managing bookings and operations since 2005: -More than 85 vacation rentals managed successfully during this time -Help owners of villas and manors to manage their properties more safely and effectively using rental platforms and coordinating their reservations -Run online advertising and digital analytics for vacation rentals to increase their occupancy rates. -Coordinate the implementation of new sites for vacation rental properties. -Fuse different elements effectively (property listings, site, channel manager, pricing tools) to maximize bookings. --- Airbnb Market Research Conduct competitive analysis and market research on potential Airbnb Glamping Camping Treehouse Villa and Resort investments. Create and Optimize property listings (not SEO) for peak performance and revenue, synchronize calendars, and increase low-mid season bookings. For Airbnb, VRBO, Booking.com, TripAdvisor and Expedia.comHospitality
Customer ServiceMarketing StrategyHospitality & TourismPricing Strategy ConsultingPricingPerformance OptimizationPrice OptimizationBooking Management SystemProperty ManagementReal EstateMarket Research - $12 hourly
- 5.0/5
- (12 jobs)
With 2 years of experience delivering excellence, I specialize in Revenue management for Short-Term Rentals, Vacation Rentals, and Hotels, with over 4000+ hours clocked on Upwork! I am highly skilled in using dynamic pricing tools like PriceLabs for short-term rentals and have a proven record working with multiple clients across the globe. 🔶Platforms I'm familiar with: PriceLabs Wheelhouse AirDNA Beyond Airbnb Booking.com Expedia Rankbreeze Agoda Google Vacation Rentals VRBO/HomeAway Hospitable/SmartBNB Smoobu BookingSync Rentals United Hostaway Beds24 Guesty for Pros Guesty for Hosts Guesty Websites 🔶Tools: Microsoft Office suite (Word, Excel, Powerpoint, Publisher) Google office suite (Docs, Sheets, Slides, Forms) Slack Canva Monday.com Jira Asana Trello ClickUp Confluence Jotform I can perform revenue management on your Short Term Rentals / Vacation Rentals / Hospitality Accommodations to optimize the RevPar, Average Daily Rate (ADR), and Occupancy through applying applicable procedures like, ✅ Market research and analysis - to identify the potential/target market and develop optimal pricing to improve the property's performance. ✅ Dynamic pricing and strategy development - to keep your property prices up-to-date and competitive. Customization of the minimum stays, configuring discounts, and price increases to keep the prices optimal and improve bookings. ✅Pacing monitoring for properties and Key Performance Indicator(KPI) analysis. ✅ Competitive analysis - identify the potential competitors and high-performing VRs/STRs in the market and develop an applicable pricing strategy to improve occupancy. Provide in-detail analysis of well-performing competitors in the market and improve market performance of the property through SWOT analysis and strategy development. ✅ Seasonal profile setup - configure your property calendar and rates based on seasonality, market supply & and demand, travel and tourism trends, and other specific facts based on the region. ✅ Review pricing - configure the far-out or last-minute pricing of your STR/VR to optimize bookings and improve occupancy. ✅ Optimize bookings for underperforming, vacant, or newly established properties through content optimization, market-based dynamic pricing, minimum night and min/max price setup, and other applicable long-term and short-term approaches to improve occupancy and eventually revenue. ✅ Performance analysis and report generation – generate weekly/monthly reports to analyze and represent the performance of the property and provide insights on improving the occupancy of properties. I'm a driven undergraduate student👨🎓 with a strong passion for the hospitality industry. Throughout my studies and hands-on experience, I have developed a range of expertise in areas such as revenue management, price optimization for hospitality accommodations, vacation rentals, and short-term rentals. I am dedicated to staying up-to-date on the latest industry trends and technologies, and I am eager to use my skills and knowledge to contribute to the success of a dynamic and customer-focused hospitality organization. Whether it's through a career in revenue management, hotel or restaurant management, or another related field, I am committed to making a positive impact in the industry and providing exceptional experiences for guests. Don't hesitate to reach out with your requirements :)🙌Hospitality
Data AnalyticsYield ManagementResearch & StrategyManagement ConsultingBooking Management SystemPrice OptimizationHospitality & TourismPricing Strategy ConsultingRevenue ManagementPricing ResearchMarket Analysis - $115 hourly
- 5.0/5
- (147 jobs)
📣 Hello! My name is Keverne. I have worked with some of the best luxury brands in the world but don't let that scare you. While Aston Martin, Norwegian Cruise Lines, and Gevril Swiss Watches are just a few of those who have hired me to elevate their marketing, I have worked with hundreds of startups and small businesses worldwide. With over ten years of writing, branding, and marketing experience, no client is too big or too small. You only have one chance of making a great impression, so let's get it right. I can help you improve conversions and revenue because I know what to do. Research, analysis, and experience help me build your strategy. Building an emotional connection between you and your target audience is achieved using a storytelling approach because words tell, but emotion sells. When I create content, I write in your brand voice and tone for continuity, consistency and clarity to continue the brand experience for your customers and clients. Once hired, you will receive my Brand DNA worksheet, which reduces messages back and forth, saving us valuable time. You'll discover you get more "bang for your buck" when we work together because I love sharing my knowledge. I am passionate about what I do. I LOVE helping companies grow. Luxury is my wheelhouse, retail is in my blood, and startups are my forte. Let me help you achieve your goals. If you're still reading this, we should work together! Chat soon, Keverne Industries served: B2C, B2B, D2C Luxury Retail, Interior Design, and Hospitality Startups Tech Wellness Construction / Renovation Culinary / Food & Beverage E-commerce Equity Crowdfunding / StartEngine ESG / Eco / Green companies My Services include: Fractional CMO Brand Strategy Marketing Strategy Digital Marketing Strategy Social Strategy Consultant Copywriting Skills: Brand Development Brand DNA Brand Guidelines Brand Identity Brand Pillars Brand Pivoting Brand Positioning Brand Refresh Brand Story / About Us / Bios Brand Style Guide Content Content Creation Copywriting Core Values Direct Mail Direct Response Copy Editorials Email Marketing Equity Crowdfunding Marketing and Preparation Franchise Marketing Preparation Franchise Materials Landing Page LinkedIn Business page creation and guidance Marketing Materials Mission Naming Conventions Press Releases Project Management Promotions Rebranding Romance Headers & Product Descriptions Social Media - Channel setup and curated content Social Strategy Taglines / Slogans Teambuilding Training / SOP Value Propositions Vision Website ContentHospitality
Brand GuidelinesBrand PositioningBrand DevelopmentConsultation SessionLanding PageContent CreationWebsite ContentBrand Identity & GuidelinesCopywritingBrand ConsultingWebsite CopywritingStorytellingAbout Us Page - $50 hourly
- 4.9/5
- (75 jobs)
As a Short-Term Rental Consultant with over a decade of experience in hospitality and revenue management, I specialize in transforming STR businesses through tailored marketing strategies, revenue growth initiatives, and expert guidance. 🎯 Key Strengths and Skills ⭐ Revenue Optimization: Proven track record in boosting occupancy and revenue through advanced pricing strategies and revenue management expertise. ⭐ Marketing and Branding: Developed over 50 marketing plans, optimized 300+ listings, and implemented campaigns that elevate property visibility across major OTAs and direct booking channels. ⭐ Target Guest Profiling: Deep expertise in defining ideal guest profiles, driving higher conversion and targeted marketing. ⭐ Comprehensive Consulting: Certified in Hotel Real Estate Investment and Asset Management from Cornell University, offering operational optimization and growth planning consultation. 🎯 Notable Projects and Accomplishments 🏆 Managed a chain of award-winning hostels, using innovative marketing and automation to outperform competition. 🏆 Advised on successful short-term rental projects, leading to significant revenue gains for clients. 🏆 Designed a growth framework for STR businesses, enabling owners to create scalable operations through coaching and education. 🎯 Education & Certification 🎓 Certified in Hotel Real Estate Investment and Asset Management (Cornell University) 🏦 10 years of banking experience managing hospitality firm portfolios and deals 🎩 STR marketing strategist since 2020, with a perfect record of 5-star client reviews Ready to scale your STR business? Message me to start transforming your revenue potential today.Hospitality
Pay Per Click AdvertisingRevenue ManagementGoogle AnalyticsOn-Page SEOFinancial AnalysisSEO Keyword ResearchRetargetingTravel & HospitalitySocial Media MarketingSales & MarketingSearch Engine Optimization - $15 hourly
- 4.6/5
- (8 jobs)
✔My main goal is to provide my clients with a full-service experience so that they can trust that someone is looking out for their best interests and don't have to worry about anything related to daily operations like managing check-in and schedules, cleaning services, house maintenance, client issue troubleshooting, pricing strategies, managing bookings and cancellations, and so much more! Skills and services to offer: ✔Guest communication ✔Calendar management ✔Review Specialist ✔Taking care of any billing issues, discounts, and payments ✔I set up listings on platforms such as Airbnb, TripAdvisor, HomeAway, Booking.com, ETC ✔I take care of prices using smart pricing and PriceLabs. ✔I make sure calendars (Cialis) are synced to prevent over-bookings. ✔Listing Creation ✔Managing reservations ✔Task Management ✔Channel-Manager on online travel agencies: Booking.com, Airbnb, Traveloo, Rentals United and Expedia. ✔I am experienced in using PMS such as Guesty, Fantastic Stay, HostAway, Hostfully, Hospitable, Track and Lodgify. With my experience, I am comfortable assisting more customer's in the future and enhancing my skills in the Industry. Other Experience: **iTunes Chat Support Advisor I'm personally trained in line with the standard of Apple customer service, handling chat and email resulting in a very positive outcome within each customer engagement. ✔Dealing with a different type of customer which falls into 4 categories ( Thinker, Feeler, Entertainer, Director ) ✔ Managing issues as fast and accurate as possible ✔Giving resolution in line with quality assurance and scope of the procedure ✔Make sure the customer was given updates and transferred to the correct support department if needed. ** Apple Senior Advisor I got promoted as a Senior Advisor at Apple Chat Support after a year. ✔I handle both Advisors and Customers via chat and email. ✔Taking ownership for cases where customers wish to have their case escalated to further look into and possibly provide a better option. ✔Helping Advisors on cases that they are not familiar with. ✔Escalating cases to higher-ups for further review and providing resolution to customers. ✔Make sure that all issues are resolved and the customer was satisfied with the service before ending a case. ✔We also create a discussion online for cases that customers usually experience. ✔Create an Issue Tracker for emerging issues and have it escalated to Engineering Department and file a ticket ✔I do mentor and train newly hired Apple advisors. **Housekeeping I have experience with Housekeeping in South Korea where we maintain the cleanliness of guests' rooms before check-in, during their stay, and after they've checked out. I also change the beddings, towels, and bathroom essentials for the guest. We always want to make sure that we keep their rooms clean at all times, to make them feel comfortable. Aside from working with the Housekeeping department, I also have experience in Front Office where I confirm guest's reservations, check for their room availability before they check in, answer all of their inquiries (either personal or via phone call) and direct queries to the correct department just to make sure that we will satisfy our guest at all times. While working in a Hotel, I have learned how to be flexible especially with the schedule since it can always change depending on what the management needs. I can also easily adapt to changes and I am willing to learn new things that can help me improve both my knowledge and skills. With my experience, I am proud of myself for handling a lot of issues and facing different people with different nationalities and personalities. I truly enjoy working in the hospitality industry as it feels heartwarming when you are able to help someone or provide them with what they needed to enjoy their stay and keep them coming back as you exceed their expectations. I'm looking forward to jobs in which I can showcase my skills.Hospitality
Customer SupportSaaSProperty ManagementCustomer RetentionHotel DesignCustomer ServiceVirtual AssistanceCustomer EngagementHospitality & TourismProperty Management SoftwareAviationPrice OptimizationTravel & HospitalityReal Estate - $20 hourly
- 4.7/5
- (5 jobs)
I believe in taking chances. Therefore, I am trying to have lots of skills to be experienced and can do multitasks in different fields. My experience and main job is in the hospitality field in the customer service (Front Office) since 2009 till now which makes me expert in this field, also have experience in budgeting and forecasting as working in the revenue department and also handling all online channels. I have a very good idea about programming, had lots of courses on Data analysis.Hospitality
Online HelpBudgetForecastingTrainingTranslationData AnalysisMicrosoft PowerPointArabic to English TranslationCustomer ServiceMicrosoft ExcelData EntryMicrosoft Word - $30 hourly
- 5.0/5
- (180 jobs)
Constant Contact expert & marketing consultant with wide experience in advertising and marketing and administration She can analyze your website and prepare an effective marketing strategy. She has won the "All-Star" award from Constant Contact (every year from 2008 to 2014 and in 2018) for her email marketing campaigns and has been using this system since 2004. In addition, she has the Constant Contact certification. She can: . Create marketing strategies for online marketing. . Create the email campaigns using Constant Contact templates and tools. . Organize the contact management systems. . Create effective auto-responders. . Create the list of contacts according to their interests to send them more relevant information. . Review and interpret results of the campaigns and suggest ways to improve. . Review your website and suggest actions to make it more appealing based on the marketing strategies. We also create websites using Wordpress. She integrates social media strategies on your website and in your email campaigns and gives you ideas about improving your strategies. She is fluently bilingual (English and Spanish) and can translate and adapt your marketing material so you can reach more Spanish speaking clients. She has a diploma in Hospitality Management and a masters degree in business coaching. NEW SERVICES: WEBSITE ANALYSIS and E-BOOK EDITING 1. We review your website and analyze the following aspects: Appearance, contents (grammar, spelling), navigation, clarity, coherence, advertising impact, marketing awareness, SEO, slogan, benefits, social media and email integration. In addition, we can translate your website into Spanish. 2. If you have a website and have an email marketing plan, it is important that you offer your website visitors something so that they join your newsletter services. You can offer them an e-book about your products or services. Lucía can create an attractive e-book for your clients to download when they join your email list. Un-earth your posts, poems, recipes, advice, a novel, your biography, etc. You provide the content and we wrap it into a beautiful pdf e-book. Lucía is Mexican-Canadian, living and managing an internet marketing company in Mexico.Hospitality
Email Marketing StrategyAdministrative SupportConstant ContactBusiness AnalysisEmail Campaign SetupBusiness CoachingOnline Chat SupportEnglish to Spanish TranslationMarketing StrategyMarketing AutomationEmail Marketing - $15 hourly
- 4.9/5
- (77 jobs)
♥ Top Rated Freelancer with proven records of success in the past. ♥ 4+ Years of experience as an STR manager in the USA, EU, and UK. ♥ Currently available 30 hours/week; Current job in progress won't affect these hours. As an expert in vacation rental management, I have extensive experience with platforms such as Airbnb, VRBO, and Booking. I understand the unique needs and challenges of managing a vacation rental property and am committed to providing top-notch support to my clients. I can help my clients maximize their bookings and revenue with my in-depth knowledge of these platforms. I stay up-to-date on the latest features and best practices and can set pricing strategies to maximize short-term rental business. In addition to my technical expertise, I have experience setting up popular Property Management Software for your listings and can set automation. Also, I can assist with customer support 24/7 with the help of my dedicated team. I am responsive, friendly, and always happy to help. Whether my clients have a question about their listing or need assistance with a reservation, I am there to provide service. I pride myself on providing a high level of service to my clients, and I am committed to ensuring that their vacation rental businesses are flourishing. If you need vacation rental management support or customer support, please do not hesitate to contact me. I love to deliver my services with honesty. ➽ Here are the services I offer for vacation rental business: ◈ Property management and maintenance ◈ Setting up and managing rental listings on multiple channels ◈ Financial management and reporting ◈ STR Revenue management ◈ Vacation rental pricing strategy ◈ Vacation rental content writing ◈ Guest communication and support ◈ Market research and Occupancy analysis ◈ Airbnb listing optimization (including Vrbo & BDC) ◈ SEO optimization (Airbnb, VRBO, Booking) ◈ Promoting your rental listings on social media ◈ Training & managing vacation rental team ◈ Configuring Property Management System(PMS) with Automation ▲TOOLS ✤ Platforms: Airbnb, Booking, Expedia, HomeAway, VRBO, Agoda, TripAdvisor. ✤ PMS: Hostaway, Guesty, Hospitable, Rentals United, Lodgify, IGMS, Hostfully, Uplisting. ✤ Price Optimization: Pricelabs, Airdna. I can assist you more with the following: ✓ Administrative Support ✓ Social Media Marketing ✓ IT & Technical Support I look forward to having a great, successful, and rewarding relationship with you. Let's talk :) Kind Regards- MD S a y e dHospitality
Price OptimizationHospitality & TourismVirtual AssistanceProperty Management SoftwareOnline Chat SupportCustomer ServiceEmail SupportAdministrative SupportProperty ManagementGoogle Workspace AdministrationData EntryTechnical SupportTravel & Hospitality - $14 hourly
- 4.8/5
- (120 jobs)
🏆TOP RATE PLUS 🏆Free consultation call = 15 minutes 🏆Over 14000 hours completed in upwork 🏆119 completed projects in upwork 🏆100% -Job Success Rate I help your properties to get optimized and get higher rankings in main OTA's. For this, I will employ revenue management strategies, ranking management strategies, pricing strategy, pricing research , content optimization strategies to optimize airbnb,booking.com, expedia. All my clients has seen minimum 30% increase in revenue and minimum 40% increase in occupancy. I am a ex booking.com market manager and have over 3 years experience in Hilton hotels as a certified revenue manager. I have extensive knowledge in revenue management tools like Pricelabs Wheelhouse pricing Room price genie Beyond Pricing My Expertise 1. Sign up your hotel/vacation rental in major online travel agencies (OTA) and web portals. 2. Managing availability and rates on all major travel agencies (OTA) 3. Integrate with any channel manager 4. Price Optimization-Daily Price adjustments according to market demand, competitor pricing, events and seosonalities. 5. Revenue Management- Employing revenue management terms such as REVPAR, REV max, ADR, event calendar, Demand based pricing to maximize your overall revenue 6.Help hotels, vacation rentals to improve hotel rankings and bookings. 7. Improve content score by loading photos in major travel agencies (OTA) and web portals. We analyze the content score and give recommendations to load photos of unique advantages, rooms, views, surroundings and near by attractions. 8. Hotel/ vacation rental reputation management- Analyzing the negative reviews to trouble shoot the problem areas in the hotel. Please see portfolio section to refer the clients we have worked with so far and type of work we do. Our website is -www,aylanes.com My Achievements 1.Managing daily rates,revenue and overall booking generation for biggest rental operators such as Guestablae Canada, Dell suites Canada and Wrigley suites- Chicago. 2. Virtual assistance support to Ritz Carlton, Bel canto, Miam, USA studio apartment to get register in main online portals and to manage daily rates and available. 3. Helping 60 apartment unit based in Florida, USA to improve their content score in all major hotel booking online platforms. 4. Administrative support to manage daily rates, revenue and overall booking generation for 30 apartment unit based in Osaka, Japan. 5.Managing daily rates, revenue and overall booking generation for 80 apartment unit based in Chicago- Wiker lofts and Wigley Suites. 6. Managing 60 super luxury houses in Dubai, Palm Jumeirah. 7. Property underwriting, pricing research, Travel & hospitality support for 200 apartments in Auckland New Zealand Certifications Beds24 certified onboarder Hostaway Hostfully Hostpitable Igms Owner rez Lodgify Avantio Checkfront Cloudbeds Staah SiteminderHospitality
Yield ManagementPrice OptimizationExcel FormulaPricing Strategy ConsultingReputation ManagementRevenue ManagementCompetitor ResearchCompetitive AnalysisData AnalysisData Visualization - $55 hourly
- 4.9/5
- (58 jobs)
Education: 1/2004 – 5/2005 Alcorn State University Lorman, MS Secondary Education, MS 8/1999 – 5/2003 Alcorn State University Lorman, MS Business Management, BS 8/1996 – 6/1999 Wingfield High School Jackson, MS High School Diploma Work Experience: Primal Muscle Dallas, TX 8/2018 -- Present Position: Telecommute Sales Rep • Performed sale process from top to bottom • Advised numerous clients on fitness goals • Cold calling experience • Manage Customers to form a book of business • Advise clients on products and provide support ViaSource Dallas, TX 8/2017—9/2018 Position: Lead Generation Specialist • Generate leads for various clients • Provide information on various Programs • Provide excellent customer service skills • Experience in using a auto dialer • Cold calling experience • Outbound sales Nexus OP Dallas, TX 9/2015 – 8/2017 Position: Customer Service Manager • Resolved customer issues • Provided Product support • Provided refunds and well as other perks to make sure customer was satisfied • Part of the escalation team which dealt with the most extreme issues Sandford Oil Decatur, TX 9/2014 – 9/2015 Position: Crew Supervisor • Assembled teams to maintain frac crews fuel inventory • Completed paperwork for fuel inventory and billing • Constantly communicated with treaters and company men for major oil companies • Daily review of fuel inventory and maintenance • Conduct safety meeting to ensure all safety hazards have been identified • Responsible for all fuel on Frac site • Performed daily safety assessment of job and duties BBQ Tavern Mesquite, TX 4/2012 – 9/2014 Position: General Manager • Balanced service with cost to ensure profitability • Promote guest satisfaction to ensure repeat business • Managed all aspects of sales and marketing process • Built growing relationships with numerous vendors • Daily review of budget and revenue • Responsible for all customer service related issues • Purchase / Control inventory with attention to budget guidelines • Developed numerous loss prevention strategies and executed effectively • Managed the staffing process Merry Maids Mesquite, TX 11/2009 – 4/2011 Position: Branch Manager. • Manages the branch office operations, customer interface, problem resolution for customers and employees • Daily review of budget and revenue including P&L experience • Responsible for all customer service issues, maintains positive customer relations to ensure customer retention • Served as Branch safety coordinator, consistently following OSHA guidelines • Developed various sales tactics and ideas in order to improve our sales process Frito - Lay Irving, TX 6/2007- 6/2009 Position: Operations Resource Manager • Managed multiple Indirect & Direct Labor accounts to exceed plan goals two consecutive years • Led 25 to 30 warehouse team members in daily activities to deliver positively against plan goals for our major performance metrics • Served as the PepsiCo Self Audit/SOX Audit Captain for the Irving Warehouse to ensure 100% implementation and execution of audit requirements. Result – Well Controlled • Generated Weekly Physical Inventory Standard Operating Procedures, performance scorecards, and checklists to streamline the weekly count and shared with other sites as Best Practice • Responsible for team development, quality, performance, cost, service and safety. • Organize and facilitate team meetings to achieve continuous productivity improvements • Implemented first ever Vulcan Picking system in Irving facility. • Speed of Trust Training New York Life Jackson, MS 8/2006 –4/2007 Position: Financial Advisor • Analyzed information and prepared plans best suited to individual clients' requirements. • Provided clients with information on new and existing products and services. • Communicated complex information to clients to make them aware of their options and help them assess the relative merits of different plans. • Acted as the steward of the client's assets. Achieved client satisfaction and loyalty through excellent service. • Ongoing sales training. Alcorn State Lorman, MS 5/2005 – 8/2006 Position: Health / P.E. Instructor / Asst. Defensive Line Coach • Instructed the basic fundamentals of activity courses as well as health. • Assistant defensive line coach • Groomed young men for football as well as the real world • Part of NCATE accreditation committee Tru Green Chem. Lawn Jackson, MS 2/2005 - 5/2005 Position: Neighborhood Sales Rep • Performed various tasks within the company. • Door-to-Door sales and telemarketing sales. • Generated over 60,000 dollars in revenue sales within 2 months with the company. • Cold Calling experience • #2 in sales within the company COMPUTER SKILLS Proficient in utilizing Microsoft Word, Excel, Power Point, & Inventory Management SoftwareHospitality
Relationship ManagementBusiness ManagementB2C MarketingB2B MarketingCustomer ServiceSalesLead GenerationTelemarketingCold Calling - $17 hourly
- 5.0/5
- (44 jobs)
With extensive experience in vacation rental management and channel manager integration, I specialize in streamlining operations for short-term rental properties, ensuring seamless synchronization across multiple booking platforms. I provide comprehensive services to property owners, from listing optimization to guest experience management, enabling properties to achieve maximum visibility and bookings with minimal effort. Whether you're looking to improve your property's presence on sites like Airbnb, Booking.com, or Expedia, or need expert assistance with pricing, calendar management, or booking automation, I can support you in optimizing your business and boosting your guest satisfaction. **Key Skills & Services:** - Channel Manager Integration & Optimization: Synchronize calendars and listings across all major platforms (Airbnb, Booking.com, Expedia, TripAdvisor, Agoda, and more). - Booking Automation: Implement systems such as Guesty, Beds24, Kross Booking, and Newbook for efficient booking management and seamless syncing. - Listing Optimization & SEO: Enhance listings with targeted descriptions and high-quality media to improve search rankings and guest attraction. - Calendar Management: Efficiently manage and update booking calendars, ensuring seamless availability across platforms. - Guest Experience Excellence: Provide top-tier service to ensure guest satisfaction, from check-in to check-out. - Onboarding & Offboarding: Assist with property onboarding to new platforms and offboarding when needed, ensuring smooth transitions. - Swift Channel Manager Migration: Facilitate quick and stress-free migration between different channel managers. - Pricing Strategy & Revenue Management: Support in creating competitive pricing strategies and managing revenue across all platforms. - Database & Reservation Management: Maintain organized records for bookings, earnings, and property details to optimize business processes. - Additional Services: From guidebook software integration (Hostfully, Wishbox) to direct communication with booking channels for problem resolution, I offer comprehensive support in property management. **Virtual Assistant Expertise | 5+ Years of Experience | Multi-Platform Proficiency** In addition to my expertise in property management, I am also a versatile Executive Virtual Assistant with five years of successful experience supporting clients across various industries. From real estate and digital marketing to customer service and e-commerce, I’ve worked with clients globally, helping streamline operations, manage social media, and provide outstanding administrative support. My goal is to help businesses run more efficiently and effectively by offering tailored solutions to meet their unique needs. **Core Virtual Assistant Services:** - Administrative Support: Handling scheduling, email management, data entry, bookkeeping, and ad-hoc tasks. - Social Media & Marketing: Manage and create content for social media platforms (Facebook, Instagram, LinkedIn), as well as graphic design for engaging posts and promotional materials. - Customer Service: Manage inbound and outbound calls, email support, and customer inquiries to maintain high customer satisfaction. - E-commerce Management: Handle product listings, inventory management, customer service, and support for platforms like Shopify. - Project Management: Organize tasks using platforms such as Trello and Asana, ensuring deadlines and expectations are met. I am known for my attention to detail, organization, and ability to think outside the box to deliver effective, results-driven solutions for every client. --- **Short-Term Rental & Operations Management:** - Oversee the operations of vacation rental properties to deliver exceptional guest experiences. - Delegate tasks to ensure all aspects of property management run smoothly, from housekeeping to check-in coordination. - Assist in developing and implementing processes to optimize efficiency and maintain high standards across properties. With a passion for problem-solving, a commitment to guest satisfaction, and a proven track record in both virtual assistance and property management, I am the ideal partner to help you achieve success in the competitive short-term rental market while also providing support in various other areas. **Why Work With Me?** I am a Jack of all trades, adaptable to various roles and eager to learn new skills as needed. I thrive in high-pressure environments, work with accuracy, and always prioritize delivering results with exceptional quality. Whether managing a short-term rental business or providing virtual assistance, I am dedicated to ensuring that every task is completed efficiently and professionally, so you can focus on growing your business. Let’s work together to streamline your processes, increase your bookings, and deliver an unmatcheHospitality
Digital MarketingDatabase AdministrationData EntryAdministrative SupportCustomer ServiceBookkeepingSocial Media ManagementData Analysis - $40 hourly
- 4.8/5
- (19 jobs)
Are you looking to grow your business or do you want to ensure customers achieve their desired outcomes while using your product or service? I'm a TOP-RATED ELITE Freelancer on Upwork. As a vacation rental specialist and customer success manager for eight years, I've handled 1000+ listings in several countries and various businesses through out my career. My main objective is to provide my clients with a comprehensive level of service so they can feel confident that someone is looking out for their best interests and are free from having to worry about any aspect of daily operations, including managing check-in and schedules, cleaning services, home maintenance, client issue troubleshooting, pricing strategies, managing bookings and cancellations, and much more. I am well-versed in the hospitality industry and have experience working with a variety of PMS and OTAs, including Expedia, Booking.com, HomeAway, Airbnb I always put my heart and soul into what I do. I want you to succeed, not just survive above the reds My services below are: ✔️Guest communication: ✔️Property Listing Management ✔️Review Management ✔️Market Research ✔️Listing optimization ✔️Automation and Custom Triggers ✔️Revenue strategy using dynamic pricing software ✔️Calendar Management ✔️Performance Reporting ✔️Case Management through different OTAs, Airbnb, VRBO, booking, Expedia ✔️PMS integration and Technology ►Channel-Manager on online travel agencies: Booking.com, Airbnb, Traveloo, Rentals United, Expedia, Lodgify ►Property Management Software: Guesty, SmartBNB, NewBook, Hostfully, Turno, bookingsync, Fantastic stay, Streamline VRS software, Hospitable, Hostify, Lodgify Other Technical Skills: ✔️SaaS B2B and B2C ✔️Dropshipping e-commerce: Shopify, Oberlo, Alibaba, Aliexpress, Amazon ✔️Copywriting ✔️Social Media Management: Facebook Ads and Page management, Twitter, Instagram ✔️Appointment Setting ✔️Task Management Integration: Google Calendar, Asana, Slack, Trello, Monday.com, Helpscout, Clickup ✔️Email and Live Chat Customer Support ✔️Technical Support ✔️CRM: Zendesk, Zoho, Salesforce, Gmail, Freshdesk, Hubspot ✔️Process Improvement Skills ✔️WordPress + elementor Other Experience: Account Manager (B2B/B2C): I have several years of experience as an account manager in various lines of business in BPO, such as telecommunication accounts. I am trained in customer retention, upselling, and providing options to clients. My skills include strategic planning, customer needs analysis, critical thinking, decision-making, negotiation, assertiveness, problem-solving, management, product knowledge, and effective communication. AppleCare Technical Support Advisor: I have experience as an AppleCare Technical Support Advisor, where I assist customers with issues they experience with their iPhones, iPads, and iPods. I identify the root cause of their issues and provide detailed troubleshooting to help resolve the issues. I use every resource available to me to help assist the customer, maintain a good rapport with them, and provide exceptional support while still remaining valuable to the company. I display courtesy and strong interpersonal skills during all customer interactions, maintain my composure and patience in the face of difficult customer situations, and research issues on various computer systems and databases to resolve technical issues. When I come across new solutions to issues, I coordinate with my team to ensure that everyone utilizes the latest resolution methods.Hospitality
Travel & HospitalityHospitality & TourismEmail SupportProject ManagementReal EstateOperations Management SoftwareAccount ManagementSaaSPhone CommunicationCustomer RetentionCustomer ServicePrice OptimizationProperty Management Software - $10 hourly
- 4.6/5
- (14 jobs)
Are you looking to increase bookings, optimize your listings, eliminate the stress of managing your short-term rental business, or find the perfect property for short-term rentals (STRs)? You don’t have to do it alone! I specialize in end-to-end STR solutions, from finding profitable properties across the USA to managing bookings and optimizing listings on Airbnb, VRBO, Booking.com, and Property Finder. My expertise ensures your property stands out, attracts high-value guests, and generates maximum revenue—without the stress. 🌟 What My Clients Say: ⭐ "Mercy is a true professional! She played a key role in launching my STR business and finding the right properties. If you want a hardworking, honest expert on your team, Mercy is the one!" With 3+ years of experience, I help property owners and investors identify the best STR opportunities, optimize listings, and enhance guest experiences to drive profitability. 🚀 My Expertise in STR Management & Property Sourcing 🏡 STR Property Finder – Locate the Best Investment Opportunities Across the USA 🟢 Find high-potential STR properties in any U.S. location based on market demand & ROI 🟢 Evaluate properties for Airbnb, VRBO & Booking.com suitability to maximize occupancy 🟢 Provide market research & pricing strategies to ensure long-term success 🏡 STR Listing Optimization for Maximum Visibility & Bookings 🟢 SEO-driven titles & descriptions to rank higher and increase conversions 🟢 Professional property photos & optimized captions to boost engagement 🟢 Dynamic pricing strategies using PriceLabs for competitive rates 🟢 Expert listing setup & optimization on Property Finder for greater exposure 💬 Guest Communication & Booking Management 🟢 24/7 guest support for inquiries, bookings & special requests 🟢 Tailored welcome messages & check-in instructions for a seamless guest experience 🟢 Quick issue resolution & conflict management to maintain 5-star ratings & repeat guests 📅 Multi-Platform Property Management & Admin Support 🟢 Booking & calendar synchronization across Airbnb, VRBO, Booking.com & Property Finder 🟢 Cleaning, maintenance & inventory coordination to ensure a guest-ready property 🟢 Workflow automation, analytics & reporting using Guesty, Hospitable, and Hostaway 📈 Why Work With Me? 🟢 Proven Track Record: “Mercy was incredibly knowledgeable and helped scale my STR business. Highly recommend!” 🟢 Tech-Savvy & Data-Driven: Skilled in Airbnb, VRBO, Property Finder, Booking.com, PriceLabs, Guesty & Hospitable 🟢 Investment-Focused: I help find STR properties in any location across the USA and optimize them for profitability 🟢 Reliable & Detail-Oriented: I treat your property like my own, ensuring exceptional guest experiences & maximum ROI 📢 Let’s Build Your STR Empire! Whether you need help finding the right STR property, optimizing your listings, or managing your bookings, I’m here to help! 📩𝗟𝐞𝐭'𝐬 𝐆𝐞𝐭 𝐒𝐭𝐚𝐫𝐭𝐞𝐝! Kindly send me a direct message here on Upwork, click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button, or simply “𝐇𝐢𝐫𝐞 𝐦𝐞 𝐧𝐨𝐰” to benefit from my superpower because you also deserve an all-around rest and a healthier work life. Let’s transform your STR business into a high-performing, 5-star success. 👉 Don’t wait, your next profitable investment is just a strategy away!Hospitality
Computer SkillsMarket ResearchData ScrapingCommunicationsEmail ManagementEmail SupportData EntryLead GenerationVirtual AssistanceProperty ManagementCustomer SupportCustomer ServiceAdministrative Support - $75 hourly
- 5.0/5
- (81 jobs)
Hi, my name is James, I’m a Microsoft Excel and Google Sheets expert and I can help you unlock your spreadsheets' full potential! With over 10 years spent working in operations management positions I have extensive experience creating customized spreadsheets; using a data-driven approach to analyze performance and improve efficiency and productivity. I design clean, easy to understand spreadsheets that can perform complex tasks without overwhelming the user – regardless of level. I can help you with: - Custom Excel/Google Sheets systems development - Google Scripts and VBA Macros - Webhook capture - Troubleshooting and repair of broken spreadsheets - Complex or simple formulas - Dashboards and reports - Spreadsheet protections or hiding formulas - Creating charts, graphs, or other visualizations - Data analysis - Process automations and improvements I'm a dependable, organized, and hardworking professional with good attention to detail. I have worked with people from many different industries and pride myself on being quick to understand the needs and requirements of potential clients and to use my intuition and experience to anticipate issues before they arise. Some of the spreadsheets I have designed and built include systems to: - Manage employee scheduling, attendance, and payroll - Track and manage inventory - Track creditor and debtor ledger positions - Calculate vendor payments and issue reports - Manage projects and generate Gantt charts - Track sales and issue invoices and statements - Manage a food production line I have the tools, experience, and knowledge to help you achieve your goals. I love a challenge and I believe a project is not complete until you are completely happy with the result. I look forward to meeting you!Hospitality
Data VisualizationData AnalysisBusiness OperationsAdministrative SupportInventory ManagementGoogle SheetsMicrosoft ExcelMicrosoft Office - $55 hourly
- 5.0/5
- (293 jobs)
I'm a travel agent who has been professionally planning trips all over the world since 2014. I have 9+ years of experience in sales, leisure and business trip planning and crafting custom-made itineraries. I run my own travel company called GlobalNomad to help people accomplish their travel bucket list goals. My expertise is stitching together personalized and seamless dream travel experiences. I love saving my clients on average 5-20+ hours of planning time and hundreds of dollars. My specialty is complex, multi-destination trips around the world thanks to extensive destination and geography knowledge. This means I can plan anything from a budget weekend getaway to a 5-star luxury trip around the world. Hire me to research, design, and book a better trip than you could attempt your own!Hospitality
Graphic DesignWeb DevelopmentSocial Media MarketingTravel PlanningPhotographySocial Media ManagementBlog DevelopmentBlog WritingTravel & Hospitality - $65 hourly
- 4.8/5
- (210 jobs)
Hi, We are D Foster Consulting LLC! We are a boutique outsourcing company that consists of military, veteran, and first responder spouses here in the United States. What really sets DFC apart is that we aren’t your average “Appointment Setting, Sales, Lead Generation, or Answering Service.” We are a well seasoned group of professionals that have tons of experience industry wide. We pride ourselves on Quality over Quantity, and have figured out an approach to help the average conversion rate of lower than 1 % for qualified appointments be 3% & higher :). Appointment Setting: Let’s face it you need qualified appointments to increase your sales. D Foster Consulting’s team serves as the crucial touch point with prospective clients. Let us take this busy work off your hands so you can focus on closing the sale! Our team is a group of seasoned appointment setters that are ready to take you to the next level! Our Sales & Business Development: DFC dedicated representatives will help build relationships with your new or existing clients. Our goal is to help find you new opportunities through outbound calls, email follow-up, lead generation, networking, and social selling. We can help build new relationships or touch base with your current or previous clients to ensure a high satisfaction and retention rate! We go the extra mile and give the very best impression of your company, ensuring we stay on brand and consistent with any previous conversations you may have had. Our Answering Service: We get it. Outsourcing your calls can be intimidating. After all, who knows your business better than you? Here at DFC with our exceptional team you can be assured that your calls are always answered in a crisp, friendly, professional, and timely manner. We strive to treat your business as our business. With customer service being the top priority for us, saving you money is just an added bonus. Our Speed to Lead Services: Following up with clients in a couple days is hard, imagine getting a lead and not following up in the first 10 minutes. Research has proven that if you wait over 5 minutes to touch a fresh lead, someone else is likely to gain that business. So we make sure to get to it as fast as possible, for a higher conversion rate. From there we would then take care of the pre-qualifying and booking process as well. Other services we offer: Manual email marketing, Manual lead list building, Business & Sales Consulting, Virtual Assisting, Event coordinating, White labeling, and CRM maintenance. You can check our website out by searching D Foster Consulting! We hope to help your business grow and succeed in 2024! We currently are not taking on commission based projects due to demand and expertise thank you!Hospitality
Customer ServiceOnline Chat SupportCold CallingCustomer Relationship ManagementBusiness ConsultingRecruitingTelemarketingLead GenerationEmail MarketingAppointment SettingMarket ResearchData Entry - $90 hourly
- 5.0/5
- (63 jobs)
I'm a Top-Rated Food + Beverage + Hospitality writer with seven years of experience working in + writing about restaurants in New York City. This means I know the world of food inside and out—as a customer, consumer, and employee. I pride myself on being a server with a Master's degree from Columbia, which means I'm equally comfortable writing academically as I am using my own unique voice to convey what I'm passionate about—restaurants! From food trends to restaurant reviews to social issues in the world of hospitality, I'm here to create your food writing content. My years of experience as a server have taught me how to sell food 'on the fly', and it's a skill that translates into the copy I write for my clients. Whether your restaurant or food brand is looking for an about me page, press release, or menu makeover, I know what works in the hospitality business. Let's 86 bad copy!Hospitality
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Tell us what you need. Provide as many details as possible, but don’t worry about getting it perfect.
2. Talent comes to you
Get qualified proposals within 24 hours, and meet the candidates you’re excited about. Hire as soon as you’re ready.
3. Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
4. Payment simplified
Receive invoices and make payments through Upwork. Only pay for work you authorize.