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Hello! I'm Courtney. I'm a marketer with a passion for creating bespoke, strategy-aligned content that stands out. But I’m not just about the creativity, I’m also a data whizz who loves diving into the numbers to uncover the “why” behind the results. I help brands tell compelling stories, grow their audience, and turn data into action, whether it’s through social media, email campaigns, or digital content. With experience across B2B and B2C industries including hospitality, construction, and health technology, I’ve delivered marketing solutions that drive real results. I’ve led social media strategy, produced engaging content, managed email campaigns, and transformed complex analytics into actionable insights. I’m fast, adaptable, and thrive in dynamic environments. Whether you need: - Social media management and content creation - Email marketing campaigns and automation - Digital strategy and analytics - Website updates and blog content - Marketing project coordination I’m ready to dive in and deliver work that exceeds expectations. If you want a marketer who can think strategically, act creatively, and get things done efficiently, I'm the one for you. ⭐"Courtney proved to be an exceptional team member who brought both enthusiasm and dedication to everything she did. She has a bright, inquisitive mind and a natural eagerness to learn, which allowed her to quickly grasp new concepts and adapt to challenges with ease. Her ability to pick things up quickly was truly impressive."⭐

I help owners of independent hotels, boutique properties, and any type of accommodation that can be listed online make more money and run their business with ease Most owners wear every hat themselves - revenue, bookings, staff, and struggle navigating the multiple OTAS such as Booking Holdings , Expedia, Agoda, Airbnb, VRBO and lose money as a result. 𝙈𝙮 𝙂𝙤𝙖𝙡: To build you a system for revenue, OTA listings, and daily operations so your hotel earns more and runs smoothly - even when you are not there. You get higher room rates, more bookings, and clear step-by-step playbooks that your team can follow. My goal is to give you back your time and increase your profit so you almost don’t need me after the first project. 𝙒𝙝𝙮 𝙈𝙚? 𝟭. I only work with small independent hotels and boutique properties - exactly like yours - so I know the real problems owners face every day. 𝟮. I am an expert in the tools you already use or need: Cloudbeds, Guesty, SiteMinder, Mews, Pricelabs, and all major OTAs. 𝟯. I have helped owners stop leaving 15-23% of their money on the table with smart audits and fixes. 𝟰. I create custom systems that are easy to follow and deliver real results fast - no guesswork. 𝟱. I outsource parts of big jobs to trusted experts so everything gets done quicker and cheaper for you. 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙄 𝙊𝙛𝙛𝙚𝙧: 𝟭. Revenue Management & Dynamic Pricing - I create custom base rates from your historical data, full competitor analysis, seasonal/event rates, MinLOS strategies, alternate rate plans, and dynamic pricing setup (Pricelabs, Cloudbeds PIE, etc.) to increase revenue and occupancy. 𝟮. OTA Setup & Optimization - I recommend the best OTAs for your location and target market, handle full account creation, room types, photos, descriptions, promotions, discounts, membership tiers, and PMS/Channel Manager mapping so you rank higher and keep more money. 𝟯. Front-End & Back-End OTA Audits - I check what’s working and what’s not, fix photos, amenities, tagging, hidden discounts, wrong rate plans, and stacking issues that cause 15-23% losses before OTA commission. 𝟰. Operations & SOPs - I build complete step-by-step playbooks for guest journey, check-ins, housekeeping, maintenance, revenue processes, and automated communication flows so your team delivers consistent service without guesswork. 𝟱. PMS & Channel Manager Setup - I recommend and fully install the perfect system (Cloudbeds, Guesty, SiteMinder, etc.) based on your size and needs, plus hands-on implementation and training. 𝟲. Rate Disparity, Review & Quarterly Reports - I provide rate disparity reports to stop undercutting, reply to all reviews across platforms with monthly summaries, and deliver quarterly performance reports with competitor insights and a clear plan for next quarter. 𝟳. Full Custom Packages & Ongoing Support - One-off audits, complete hands-on or hands-off setup projects, property-specific consulting, or recurring monthly revenue management and support (the easiest way to keep growing). 𝙄 𝙖𝙢 𝙚𝙭𝙥𝙚𝙧𝙩 𝙖𝙩: 𝟭. PMS & Channel Managers: Cloudbeds, SiteMinder, Guesty, Beds24, Resnexus, Roomify, Hostaway, Mews, OwnerRes 𝟮. OTAs: Booking. com, Expedia, Agoda, Airbnb, VRBO 𝟯. Dynamic Pricing Tools: Pricelabs, Room Price Genie, Cloudbeds PIE, Guesty Pricing Optimiser 𝙃𝙤𝙬 𝙄𝙩 𝙒𝙤𝙧𝙠𝙨: 𝟭. We start with a quick call so I can learn about your hotel, your goals, and your biggest problems. 𝟮. I give you a clear plan with exact steps and expected results. 𝟯. I do all the work - audits, setups, SOPs, pricing changes - while you watch the progress. 𝟰. You get your new system live, plus training and a 30-day check-in, so everything runs perfectly. 𝙔𝙤𝙪𝙧 𝙉𝙚𝙭𝙩 𝙎𝙩𝙚𝙥: It’s time to stop losing money and start running your hotel the easy way. The best thing you can do right now is message me with a few details about your property. I will reply fast and show you exactly how we can help.

Your property management system was supposed to simplify things. Right now, it's creating more work. Reservations overlapping. Guests waiting hours for a reply. Automations half-built. Cleaners showing up to the wrong property. Maintenance requests falling through the cracks. Revenue opportunities being missed because nobody is monitoring occupancy, pricing, or listing performance. You didn't get into short-term rentals to spend your day managing software, vendors, and operational fires. I set up the systems. Then I run the operations. Most STR professionals only do one or the other. I've personally managed 50+ properties across Airbnb, VRBO, and Bookingcom, supporting property owners, STR operators, and management companies with operations management, guest communication, property management, revenue optimization, maintenance coordination, and day-to-day business operations. I'm not learning your pain points from a course. I've lived them. That's the difference. 📌 Here's what changes when you hire me: ☸️ Your PMS finally works the way it should Full setup, optimization, and management of Hospitable, Guesty, Hostaway, and Lodgify. Channel management, automated guest messaging, workflow creation, SOP implementation, pricing integrations, operational triggers, calendar synchronization, and property onboarding. Built properly. Tested thoroughly. Managed daily. ☦️ No double bookings. No gaps. No chaos. Airbnb, VRBO, Bookingcom, and direct booking channels synced, monitored, and stress-tested. Reservation management, calendar management, occupancy tracking, and operational oversight that keeps your portfolio running smoothly. ♒️ Better guest experience. Less work for you. From inquiry to checkout, I manage guest communication, guest satisfaction, issue resolution, review management, refund requests, claims handling, and escalation management. Professional, prompt, and brand-consistent communication that protects your ratings and strengthens your reputation. 🛜 Strong operations behind the scenes. Vendor management, maintenance coordination, cleaner scheduling, inspection tracking, contractor follow-up, reporting, documentation, and process improvement. I proactively identify problems before they affect guests, owners, or revenue. 🧹 Turnovers that run like clockwork. Turno setup and management, cleaner coordination, maintenance scheduling, quality control, and operational follow-through. No missed turnovers. No last-minute surprises. 📈 Revenue and listing performance support. Listing optimization, occupancy optimization, dynamic pricing support, competitor monitoring, booking trend analysis, minimum stay strategies, calendar optimization, and revenue management support using PriceLabs and platform insights. Because high occupancy means nothing if profitability suffers. 📌 Tools I work with daily: Hospitable • Guesty • Hostaway • Lodgify • PriceLabs • Turno • Airbnb • VRBO • Bookingcom • Google Workspace • Slack • ClickUp • Asana • Trello My expertise covers: ✅ Short-Term Rental Operations Management ✅ Property Management ✅ Airbnb Management ✅ Executive Assistance & Administrative Support ✅ Guest Communication & Guest Experience ✅ Vendor & Maintenance Coordination ✅ Revenue & Occupancy Optimization ✅ Listing Optimization ✅ Reservation & Calendar Management ✅ SOP Development & Process Improvement ✅ Team Coordination & Operational Reporting This is my focus. Not general VA work. 50+ properties managed. I know what breaks, what causes operational bottlenecks, what impacts guest satisfaction, and what drives occupancy and revenue growth. ✅ Ready to fix yours? Send me an invite and tell me: • What platform you're using • How many properties you manage • Your biggest operational headache right now I'll review your current setup and identify opportunities to improve efficiency, guest experience, occupancy, and operations — no obligation, no lengthy calls, just clear recommendations and actionable solutions.

Customer-focused and camera-ready. I work at the intersection of product, content, and communication - helping brands connect with their audience through product demonstrations, onboarding, and engaging video content. I create UGC and lifestyle video content for Instagram and TikTok, editing with CapCut and Canva - including transitions, effects, and audio. My background spans B2D SaaS, hospitality, and tourism, which means I'm used to adapting quickly, communicating clearly, and making complex things feel simple. I'm trilingual (Portuguese, English, and Spanish) with a clean, neutral accent that works well across global audiences and on-camera content. I'm reliable, easy to work with, and I take ownership of the work I deliver. - Product Demonstrations & Customer Onboarding - UGC & Lifestyle/Product Content Creation - Customer Support & CX - CRM | HubSpot | Multichannel Support - Cross-cultural Communication - Remote work & global time zones

Mission: Empowering Businesses through Smart Automation My primary objective is to streamline your operations and enhance efficiency, thereby saving you valuable time and resources. Over the years, I have honed my expertise in the Make.com (previously known as Integromat), Google Workspace, and AppSheet ecosystems. I specialise in data extraction and handling, which are pivotal for modern business automation. In an age where businesses rely on multiple software tools, the importance of seamless interconnectivity cannot be overstated. I'm here to bridge that gap, ensuring your tools and systems work together. Key Skills: Google Apps Script AppSheet Development API Integrations Google Sheets Expertise Airtable Database Design & Management Communication is the linchpin of successful collaboration. I prioritise regular contact with clients through emails, instant messaging, and video calls, ensuring transparency and alignment at every step of our journey together.

𝗘𝘃𝗲𝗿𝘆 𝗰𝗹𝗶𝗲𝗻𝘁 𝗿𝗲𝗰𝗲𝗶𝘃𝗲𝘀 𝗮 𝗰𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗲𝗱 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗰𝗮𝗹𝗲𝗻𝗱𝗮𝗿 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝘁𝗼 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗯𝗿𝗮𝗻𝗱 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝗰𝘆, 𝗮𝗻𝗱 𝗮𝘁𝘁𝗿𝗮𝗰𝘁 𝗺𝗼𝗿𝗲 𝗾𝘂𝗮𝗹𝗶𝗳𝗶𝗲𝗱 𝗹𝗲𝗮𝗱𝘀. Are your social media pages inactive, inconsistent, or failing to generate inquiries despite regular posting? Many businesses struggle because they post content without a strategy, brand consistency, or audience-focused messaging. Random posts, poor visuals, and inconsistent branding often lead to low engagement, weak online presence, and missed business opportunities. I help businesses transform their social media presence into a professional marketing asset that attracts attention, builds trust, and generates meaningful engagement. I am a Social Media Manager, Content Creator, and Instagram Marketing Specialist with experience helping businesses create stronger online brands through strategic content planning, Canva design, audience engagement, and social media management. My approach combines content strategy, branding, audience psychology, and platform-specific best practices to ensure your social media not only looks professional but also supports your business goals. 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗢𝗳𝗳𝗲𝗿 ➤ Social Media Management ➤ Instagram Marketing ➤ Facebook Marketing ➤ Content Creation ➤ Canva Design ➤ Reels Content Creation ➤ Content Strategy Development ➤ Content Calendar Planning ➤ Caption Writing ➤ Community Management ➤ Brand Identity Development ➤ Social Media Audits ➤ Engagement Strategy ➤ Organic Growth Strategy ➤ Hashtag Research ➤ Competitor Analysis ➤ Story Content Creation ➤ Carousel Design ➤ Promotional Campaign Content ➤ Hospitality Marketing ➤ Small Business Marketing ➤ Healthcare Marketing ➤ Personal Brand Development ➤ SEO Content Writing ➤ Blog Content Creation 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 ➤ Social Media Management ➤ Instagram Growth ➤ Facebook Marketing ➤ Content Marketing ➤ Digital Marketing ➤ Canva Design ➤ Branding ➤ Copywriting ➤ Content Planning ➤ Audience Engagement ➤ Community Management ➤ Marketing Strategy 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 ➤ Hotels ➤ Restaurants ➤ Cafes ➤ Hospitality Businesses ➤ Clinics ➤ Healthcare Providers ➤ Beauty Brands ➤ Fitness Brands ➤ Coaches ➤ Consultants ➤ Real Estate ➤ Small Businesses ➤ Local Businesses ➤ E-commerce Brands 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗨𝘀𝗲 ➤ Service Based Businesses ➤ Canva ➤ Meta Business Suite ➤ Facebook Business Manager ➤ Instagram Insights ➤ Google Docs ➤ Google Sheets ➤ ChatGPT ➤ CapCut ➤ Trello ➤ Notion 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲 ➤ Direct communication with no agency involvement ➤ Consistent and professional content delivery ➤ Strong understanding of audience behavior ➤ Brand-focused content strategy ➤ Fast response times ➤ Detail-oriented project management ➤ Reliable communication ➤ Client-focused approach ➤ Quality-driven execution ➤ Long-term growth mindset Whether you need complete social media management, Instagram content creation, Canva designs, engagement growth, or a long-term content strategy, I can help you build a stronger and more professional online presence. Let's discuss how we can grow your brand through strategic social media marketing. Social Media Manager, Social Media Marketing, Instagram Marketing, Content Creation, Canva Designer, Facebook Marketing, Content Strategy, Content Calendar, Community Management, Instagram Growth, Reels Creator, Content Marketing, Brand Management, Digital Marketing, Social Media Strategy, Canva Expert, Organic Growth, Audience Engagement, Social Media Content, Instagram Manager, Facebook Manager, Marketing Strategy, Brand Identity, Content Planning, Small Business Marketing, Hospitality Marketing, Healthcare Marketing, Copywriting, Social Media Specialist, Content Creator