Hi! I’m Ekaterina, a Travel Operations & Customer Support Specialist with 13+ years of experience helping travel companies deliver seamless operations and exceptional customer experiences.
I help travel businesses, destination wedding agencies and hospitality companies manage day-to-day operations, customer communication, supplier coordination and booking administration — especially during high-volume seasons.
I enjoy bringing structure to complex operations, creating clear workflows and making sure every detail is handled accurately.
What I do best:
• Booking management & itinerary coordination (hotels / transfers / flights support)
• Customer email & chat support (fast, calm, professional tone)
• Vendor / supplier communication & follow-ups
• Handling changes, cancellations, complaints & last-minute issues
• Excursions & tour operations support (planning, coordination, pricing assistance)
• Admin support: documentation, schedules, spreadsheets, reports
• Wedding & event coordination support
• CRM, documentation and process organization
Based in Greece. Fluent in English & Russian (basic Greek).
Reliable, detail-oriented, and accountable for outcomes.
If you’re looking for a reliable operations specialist who can communicate professionally, solve problems proactively and keep projects moving smoothly, I’d be happy to support your business.
Additional experience:
• Payroll administration
• Budget tracking
• Payment monitoring
• Financial reporting
• Operational administration
Travel & Hospitality
Management Skills
Travel Planning
Customer Support
Virtual Assistance
Booking Services
Email Communication
Administrative Support
Communications
Calendar Management
Finance
Customer Service
Client Management
Problem Resolution
Complaint Management
Sotirios Z.
Athens, Greece
$35/hr
4.9
164 jobs
I am an experienced Photo Editor Retoucher with a focused expertise in Architectural, Interior, and Hospitality photography. With over 10 years of proficiency in Adobe Photoshop and a background in graphic design, I deliver meticulously crafted and visually compelling images.
You can find my photography work on my website: sotiriszapantiotis.gr
Travel & Hospitality
Adobe Photoshop
Photo Retouching
Adobe Lightroom
Nature Photography
Architectural Photography
Real Estate Photography
Photo Color Correction
Photo Editing
Image Processing
Photo Manipulation
Nature
Fine Art
Retouching & Enhancement
Photography
HDR Photography
Panos B.
Athens, Greece
$40/hr
4.3
35 jobs
Official PriceLabs Revenue Management Partner & Ambassador | Top Rated Plus on Upwork | 100% Job Success Score
10+ years in hospitality revenue management. 500+ STR and hotel listings optimized across 15 markets in Europe, the US, Asia and the Middle East. PriceLabs specialist focused on ADR, occupancy, and net revenue growth, not set-and-forget automation.
I work with short-term rental owners, property managers, and boutique hotels who want measurable revenue growth. My portfolios range from single luxury villas to 200+ listing operations, plus boutique hotels in Greece and a 100+ unit aparthotel portfolio in Miami Beach.
Markets I work in:
Miami, Miami Beach, Fort Lauderdale, Houston, San Diego, Washington DC, Lake Marion SC, Paris, Bordeaux, London, Basel, Santorini, Athens, Dubai, Bangkok
Proven Results
+40% revenue for a 200-listing Paris portfolio after restructuring PriceLabs groups and seasonal profiles
+32% ADR growth for an 80-listing San Diego portfolio through dynamic pricing and OTA positioning
+27% occupancy growth for Washington DC listings after full pricing and listing optimization
+20% revenue for a 100-listing Miami portfolio after restructuring dynamic pricing and OTA positioning
AI-Augmented Revenue Management
I run one of the few AI-integrated revenue operations in the STR space. Using Claude AI connected directly to PriceLabs through MCP (live API integration), my systems read pricing data, pacing reports, and market trends across the entire portfolio daily, at a depth no human working alone can match.
What this means for your property:
Demand shifts and compression windows flagged early, before the market prices them in
Every listing monitored continuously, not just the squeaky wheels
Pricing opportunities identified from patterns across 15 markets, applied to yours
Faster audits: I can analyze a full portfolio's revenue setup in days, not weeks
The AI does the reading. I make the calls. You get a revenue manager whose coverage scales like software but whose judgment doesn't come from a script.
Why 2026 is different, and why it matters for your property
The STR market is sharpening, not shrinking. Booking windows have compressed. Licensing is tightening across France, Italy, and major US cities. Premium properties are holding their ADR while mid-tier units are getting squeezed. The operators who grow this year are the ones who read the data correctly and act fast. That is what I do, and I have built AI systems that make me faster at it than anyone doing it manually.
PriceLabs Expertise: Official Ambassador & RM Partner
I work daily in PriceLabs and have deployed the 2026 Revenue Accelerator features across client portfolios.
Full Service Offering
Revenue Management & Dynamic Pricing
Full PriceLabs setup, audit, and optimization. Base price strategy, seasonal profiles, LOS rules. Weekday vs weekend pricing, event-based pricing, booking pace monitoring. Compression pricing and peak-event capture (FIFA World Cup 2026, Olympics, local events). ADR, occupancy, RevPAR optimization. Weekly performance reporting and YoY analysis.
OTA & Listing Optimization
Airbnb and Bookingcom search ranking and conversion improvements. Listing content score optimization (titles, descriptions, photo sequencing). Rate plan structure and promo code strategy across channels. Channel parity monitoring and conflict resolution.
Distribution & Channels
Airbnb, Bookingcom, Vrbo, Expedia, Agoda, Google Vacation Rentals. Rate parity, availability control, content consistency across platforms.
PMS & Channel Managers
Hostaway, Guesty, Lodgify, SuperHote, OwnerRez, Cloudbeds, Hospitable, plus Greek systems: Hotelizer, Roomrack, Logia, Hosthub, WebHotelier
Market Intelligence Tools
PriceLabs, AirDNA, Key Data Dashboard, Wheelhouse, Beyond Pricing, Lighthouse, Claude AI with direct PriceLabs MCP integration
How I work
Revenue and market audit, AI-assisted for full-portfolio depth
Competitor and seasonality analysis
PriceLabs restructuring and pricing strategy rollout
Continuous AI monitoring plus weekly human review and adjustments
Monthly revenue reports and strategy updates
Why clients hire me
I own the outcome, not just the tool
I structure portfolios so pricing becomes scalable and predictable across groups
I understand OTA algorithms, conversion behavior, and the guest-price view that now drives booking decisions
I communicate in clear reports, not jargon
If you are looking for a revenue manager who will take real ownership of your pricing and performance, let's talk. Happy to review a listing or portfolio and share quick insights.
Travel & Hospitality
Revenue Management
Pricing Strategy Consulting
Price Optimization
Hospitality & Tourism
Property Management Software
Market Analysis
Competitor Research
Data Analysis
Forecasting
Channel Setup & Optimization
Artificial Intelligence
Booking Management System
Central Reservation Systems
Booking Services
Property Management
Booking Website
Price List
Market Research
Lodgify
Georgios S.
Voula, Greece
$20/hr
5.0
2 jobs
I help creators and online businesses streamline operations, launch recurring revenue systems, and manage content so they can focus on growth.
Here is how we can work together:
Revenue & Community
◾Patreon Strategy & Launch: Custom subscription models designed to convert followers into predictable, monthly recurring revenue.
◾Shopify Optimization: Streamlining store UX, setup, and sales funnels to maximize conversion rates.
Content Operations
◾YouTube & Social Media Management: Full backend execution across YouTube, Instagram, TikTok, and Facebook.
◾AI Assisted Content Workflows: Leveraging modern AI tools (like Claude and Opus Clip) to scale short form production and speed up distribution.
◾Video Quality Review & SEO Support: Comprehensive pre publishing audits evaluating visual pacing, hook strength, and metadata optimization to protect watch time.
Business Systems
◾Notion Workspaces: Designing clean, custom internal ecosystems to organize your team, tasks, and media assets.
◾Workflow Optimization & VA Support: Reliable operational and administrative support that keeps your business running smoothly every day.
I value clear communication, reliable execution, and taking ownership of the work so you can stay focused on growing your business.
I’m a tech savvy strategist with a background in Business and IT and over 10 years of experience studying and working in the US. I also bring 20 years of hands on experience in the scuba diving and tourism industry, including serving as a Navy Combat Diver (Frogman), which taught me extreme discipline and how to deliver under pressure.
If you're looking for someone who can take ownership of operations, improve systems, and help your business grow with reliable execution, let's connect!
Travel & Hospitality
Business Operations
Administrative Support
Virtual Assistance
YouTube Marketing
Ecommerce
Shopify
SEO Strategy
Marketing Consulting
Social Media Strategy
Content Writing
Customer Service
Management Skills
Data Entry
Notion
Discord
Christos X.
Rodos, Greece
$35/hr
4.9
15 jobs
Senior Full Stack Developer with 8+ years of experience building web applications with React and Python, plus PHP, Laravel, and WordPress/WooCommerce for business and e-commerce sites.
I run Netgen, a web development agency based in Rhodes, Greece. My flagship product is SmartOffer, a SaaS quoting and proposal management platform built with React and Python, used by SMEs and freelancers across Greece to create, approve and track business offers online.
What I can help with:
- Full stack development with React, Python, and modern JavaScript
- WordPress & WooCommerce: custom development, theme/plugin work, e-commerce, and ongoing maintenance
- Booking systems and custom web apps for hospitality and retail businesses
- API integrations, database design, and SaaS product development
- Monthly maintenance retainers for businesses that need a reliable long-term developer
Fluent in Greek (native) and English. Available for both long-term full stack projects and smaller WordPress/maintenance work.
WordPress Development
Bootstrap
CMS Development
CSS
Laravel
Responsive Design
WooCommerce
HTML
PHP
JavaScript
MySQL
Website Maintenance
SEO Strategy
API Development
React
Python
Saskia V.
Mytilene, Greece
$40/hr
5.0
15 jobs
Hi, I am Saskia van Bommel
Native Dutch (Netherlands) linguistic specialist with strong experience in AI‑generated translation review, annotation, and content QA. I help companies improve the quality, clarity, and naturalness of their Dutch output — whether it comes from LLMs, MT engines, or multilingual content workflows.
I bring 20+ years of experience in translation, post‑editing, linguistic QA, and remote collaboration. I’m known for my structured feedback, cultural nuance awareness, and calm, reliable communication style.
If you need accurate Dutch content, high‑quality AI evaluation, or long‑term linguistic support, I’m here to help.
Hospitality & Tourism
Cultural Adaptation
Relationship Management
Organizational Behavior
Hosting Zoom Calls
Voice-Over Recording
Life Coaching
Career Coaching
Conversational Language Instruction
Voice Talent
Team Building
Cross Functional Team Leadership
Team Management
How it works
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Summa Linguae
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