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CUSTOMER SERVICE, FINNISH LANGUAGE AND BEAUTY INDUSTRY EXPERT Beauty Industry Expert | Master of Beauty and cosmetics| Marketing Professional | Social Media & Sales Specialist | Finnish language, localization & translation | AI training ✨ Profile Overview: I’m Tiina, Master of Beauty and Cosmetics with over 10 years of experience in the hair and beauty industry. My background combines deep practical expertise as a hair professional with academic knowledge in cosmetic chemistry, marketing, and business management. I specialize in: ✅ Hair & beauty consulting ✅ Product sales & upselling strategies ✅ Social media content ✅ Cosmetic ingredient and product knowledge ✅ Customer experience development ✅ Visual and creative content planning and localization ✅ Translations With experience in both service and retail sectors, I’ve served as a salon assistant manager, social media coordinator, retail sales manager and freelance promoter. I know how to craft messages that connect with customers and drive results. I also have work experience in AI training, translations and annotations as well as article writing and influencer marketing managing. 💬 I'm fluent in Finnish and English, with strong communication and content skills. Whether you need help writing product descriptions, planning a marketing campaign, or refreshing your brand's presence, I bring a mix of creativity and professionalism. I can also write excellent translations and annotations on different subjects due to my academic background. I’m an experienced Customer Service Representative with a strong background working in call centers with both clients and merchants. I handle customer inquiries efficiently and always aim to provide clear, friendly support. I also have excellent IT skills and work confidently with tools like Citrix, Prisma, SAP, Genesys Coud, Slack, Shopify, Freshdesk, Canva, Adobe Express and all basic Windows applications. This means I can quickly navigate multiple systems while solving customer issues and ensuring smooth communication. Let’s create something beautiful together! LANGUAGES Finnish-native English-excellent Swedish-basics German-beginner Greek-beginner

Results-driven professional with 6+ years of experience in audit, accounting, and tax compliance, now specializing in tax technology and data-driven automation. Currently at Deloitte, delivering ERP-based automation solutions for Pillar II compliance through platforms like SAP PaPM and Oracle EPM. Pursuing a Master's in Big Data Analytics, developing expertise in data wrangling, reporting automation, and enterprise system optimization. Strong foundation in regulatory frameworks, data transformation, and cross-functional collaboration - passionate about applying analytical and technical skills to support innovation and growth in modern business environments. DATA & ANALYTICS TOOLS Excel (Advanced) | Alteryx SAP PaPM | Oracle EPM Power BI | Tableau (basic) SQL | Python | R (basic) ERP & ACCOUNTING SYSTEMS EpsilonNet | SoftOne Entersoft | Prosvasis ERP Data Mapping & Integration PROCESS & DATA HANDLING

I am a certified Project Manager with hands-on experience across IT, telecom, energy, and digital transformation projects, delivering results through structured methodologies, clear communication, and strong stakeholder alignment. My background includes system integrations, regulatory and compliance initiatives, infrastructure upgrades, and digital platforms such as SaaS solutions, SharePoint, and Knowledge Bases. I specialize in bridging business requirements with technical execution, supporting organizations through business analysis, PMO coordination, process optimization, and risk management. I have worked with multinational and enterprise clients, ensuring projects are delivered on time, within scope, and aligned with operational and regulatory standards. In parallel, I am an experienced actor and on-camera presenter for apps and software, with a strong portfolio of product demos, explainer videos, and UGC-style content. I excel at presenting complex digital products in a clear, engaging, and conversion-focused way. Additionally, I work as a web designer and social media promoter, delivering websites, landing pages, and digital campaigns for many happy clients, combining strong visual identity with performance-driven content. I bring a reliable, results-driven mindset, leveraging tools such as ClickUp, Atlassian, MS Project, Power Apps, Dynamics, and AI-powered solutions to help clients launch scalable and market-ready digital solutions.

An experienced, disciplined, and highly-motivated Data Analyst who has worked on a wide range of projects. An accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen. This allows me to fulfil a variety of different roles within project teams and provide an effective interface between business and technical functions. During my career, I have also gained a wide knowledge and understanding of data collection methodologies, principles and techniques. I have excellent data mining, cleaning and processing skills, as well as being a superb communicator with first class report writing skills and a passion for helping people.

I am an HR Professional with experience in Learning & Development, Recruitment, Organizational Design and Performance Management. I have experience both in consulting as an external advisor and in internal HR departments, so I can bring both perspectives in the projects I work on. Tools I use: MS-Office, SPSS, SAP, Learning Management Systems (Cornerstone, Totara, SuccessFactors), Applicant Tracking System (Bullhorn), Adobe Experience Manager, Articulate Rise

I am a dedicated Administrative Officer experienced in closing deals with donors for NGOs. I am experienced in providing services such as data entry,filing, e-mail handling, blog posting ( Wordpress ) , creating and updating records using web- based CRM , ERP systems and CMS, web research, supporting efficiently vendors - suppliers - customers, preparing reports and writing business letters and closing deals with donors.