Hire the Best Chat Support Specialists
in Greece

Communication Specialist with 4 years of experience, answering inquiries, providing assistance on product features and usage, processes, and technical guidance. Versed in multiple channels (phone, live chat, email, social media), inbound and outbound communication, with internal and external clients. Also providing translation services between Greek and English for 4 years, and proofreading/QA for games, websites, apps and other software.

Academic writing & translation: With a strong foundation in academic writing, I bring a keen eye for detail and proficiency in crafting articulate and well-researched content. My linguistic skills extend to translation services, ensuring seamless communication across diverse languages and cultural nuances. Real Estate Mastery: As a seasoned property management and real estate investment assistant, I have successfully navigated the complexities of the real estate landscape. From drafting meticulous rental agreements to providing valuable insights into real estate investments, I bring a wealth of experience to the table. Data Precision and Entry: My expertise in data entry goes beyond mere input; I am meticulous in ensuring accuracy and reliability. Whether it's managing customer data platforms or handling extensive data sets, my commitment to precision is unwavering. Online Support and Customer Service Excellence: Adept at providing exemplary customer service and online support, I have honed my skills in addressing inquiries, resolving issues, and ensuring customer satisfaction. My email support capabilities further underscore my commitment to timely and effective communication. CV Composition and Professional Documentation: I specialize in composing compelling curriculum vitae (CVs) that showcase individuals in the best light possible. Through a strategic blend of skills, achievements, and experiences, I create documents that stand out in competitive markets. Passion for Excellence: Driven by a passion for excellence, I consistently strive for perfection in every task. Whether it's proofreading documents or managing intricate property portfolios, I approach each responsibility with diligence and a commitment to quality.

Hello, my name is Anda Bogiatzi, and I am based in Greece. I hold a Bachelor’s degree in International Trade from Kastoria University (Greece). I also have a Cambridge English Language Certificate, a Python Programming Certificate, and a certification equivalent to ECDL. I have excellent knowledge of WordPress and strong expertise in SEO analysis and optimization. My professional experience includes working with Zendesk, CRM systems (Microsoft Dynamics), Mailchimp, ClickUp, Slack, BabelConnect, Bria Enterprise, Microsoft Teams, and Shopify/Oberlo. I also have experience in training and evaluating generative AI models, as well as hands-on experience with Linux systems. Additionally, I have over 7 years of experience in Social Media Management and extensive experience using Re-amaze, Roundcube Webmail, and MetaKocka (5+ years each). Work Experience -Customer Support Specialist at the National Bank of Greece -Hotel–Restaurant Manager in Kastoria (3 years) -Customer Support Representative in multiple local retail stores (5 years) -Content Creator and Article Writer for newspapers (5 years) -Social Media Manager for two social media pages and one WordPress website (3 years) -eBay Seller Account Management, including listings and customer communication (3 years) -Article writing and SEO support for multiple WordPress websites (3 years) -English–Greek article translation for various online platforms (3 years) -Customer Support Agent handling calls, CRM systems, Mailchimp, and Zendesk ticketing (8 years) -AI Writing Evaluator / AI Data Annotation Specialist (2024) I am a well-organized professional with excellent communication skills, and I am available to work full time. Thank you for your time and consideration.

I help small businesses deliver responsive, professional customer support through email and chat — so their customers feel heard and their team stops firefighting. I have a background in customer-facing roles across nonprofit, healthcare, and telecommunications, which means I'm comfortable handling high volumes, difficult conversations, and demanding customers — calmly and professionally. I'm HubSpot Service Hub certified and I bring both the people skills and the process mindset to every role I take on. What I can help you with: ✦ Email & chat support (daily operations) ✦ Customer communication — complaints, refunds, follow-ups ✦ Inbox management & ticket organization ✦ Creating response templates & basic SOPs I'm reliable, proactive, and I treat your customers like they matter — because they do. Let's talk about what your support needs right now.

Welcome to my profile, and thank you for taking the time to drop by. I’m a multilingual Technical Support and Customer Experience Specialist with over 15 years of experience supporting international clients and well-known companies including NVIDIA, Apple, Novibet, Voyage-Prive, Grupo Noa, ETLEBORO, and TikTok AI. I’m not a developer, but I’m a quick learner with a strong technical mindset. I enjoy solving problems, working through complex cases, and helping customers feel supported. I’m comfortable adapting to new tools, handling a variety of systems, and communicating clearly in multiple languages. What I Can Help You With * Technical Support (Tier 1 & Tier 2) – macOS, Windows, Linux, iOS, Android * Troubleshooting for Mac and iPhone/iPad * Customer support through phone, live chat, email, CRM and ticketing platforms * KYC verification and fraud-prevention processes (Novibet) * AI/LLM data training, annotation and content evaluation (TikTok AI, 2025–present) * Translation and interpretation: English, French, Arabic, Italian * Back-office operations, documentation, and administrative support Professional Highlights * Strong record of 95–100% customer satisfaction * Experience managing chat, email, and call channels at the same time * Skilled in de-escalating difficult customer interactions * Comfortable working remotely and collaborating with international teams * Thorough and accurate in documentation and troubleshooting * Fast learner who adapts easily to new tools and workflows Tools & Platforms Windows • macOS • iOS • Linux Zendesk • Freshdesk • Salesforce • CRM & ticketing systems Remote support tools • Anti-fraud tools • KYC systems Microsoft Office • Google Workspace Languages French – Native Arabic – Native English – Fluent Italian – Fluent Why Clients Trust Me I’m reliable, consistent, and easy to communicate with. I can handle technical issues confidently without needing a developer background, and I’m used to working with sensitive information such as fraud checks and KYC procedures. I learn new processes quickly and integrate smoothly into existing teams. I’m available for both short-term and long-term roles. If you’re looking for a solid support specialist who can assist customers, troubleshoot effectively, translate accurately, and represent your company professionally, feel free to reach out — I respond quickly.

Your customers deserve world-class support. I help businesses increase satisfaction by 90%, reduce complaints, and grow loyalty with professional customer service. Are customer inquiries slowing down your business growth? I specialize in providing exceptional customer support (email, phone, chat) and efficient administrative assistance to help e-commerce stores, SaaS companies, and small businesses scale smoothly. With a 90%+ customer satisfaction rate, 30% faster ticket resolution, and 95% order accuracy, I turn customer service into your competitive advantage. Here’s how I solve your business pain points: ✅️ Fast, Friendly, and Efficient Support: I handle inbound/outbound calls, emails, and live chats with professionalism and care, ensuring quick resolutions that keep customers happy and loyal. ✅️ Reduce Negative Reviews: By skillfully resolving complaints and billing issues, I’ve helped businesses cut down customer churn and boost satisfaction rates up to 90%. ✅️ Streamline Operations: From order placement to inventory management, I free up your time and ensure no order falls through the cracks. ✅️ Boost Team Productivity: I use top tools like Shopify, Magento, Freshdesk, Intercom, Zendesk, HubSpot, Salesforce, Microsoft Office Suite, and Google Workspace for seamless collaboration and reporting. Core Areas of Expertise: ➡️ Customer Support across Email, Phone, and Chat ➡️ Administrative Support and Virtual Assistance ➡️ E-commerce Support (Shopify, Magento) ➡️ Order Management, Fulfillment, and Billing Assistance ➡️ CRM Management (Zendesk, HubSpot, Salesforce, Freshdesk, Intercom) ➡️ Data Entry, Research, Record and Document Management ➡️ Workflow Automation using Zapier, Airtable, Monday, Make ➡️ Lead Generation, Email List Building, and Calendar Management ➡️ Helpdesk Ticketing, Problem-Solving, and Retention Strategies ➡️ Executive/Personal Assistance including Travel Planning ⚡️Automation Expertise: I help businesses automate repetitive tasks, streamline internal processes, and boost operational efficiency using tools like Zapier, Airtable, Monday, and Make. In past roles, I have: - Reduced admin workload by 40% through smart Zapier and Make automations - Improved lead response times by 35% with Airtable + automation integrations - Cut task processing errors by 25% using Monday project boards and automations Results You Can Expect: - 90%+ Customer Satisfaction (CSAT) rates - 30% faster average ticket resolution time - 15% reduction in customer churn - 95%+ Order and Data Accuracy Let’s work together to create a world-class customer experience that keeps your clients coming back! I’m ready to help you delight your customers, streamline your operations, and grow your business. Click "Invite to Job", let's get started!