Hire the Best Hospitality Specialists
in Georgia

Hey, welcome to my Profile! I’m full-time freelancer based in Georgia I am a dedicated Customer Experience Specialist with over 3 years of experience working with global industry leaders like Booking. com. I specialize in providing seamless support in German and English, helping e-commerce businesses maintain high satisfaction rates through professional and empathetic communication. Quick Facts about me: ✅ Expert in German & English Support: Native-level fluency with a deep understanding of customer etiquette. ✅ Hospitality & E-commerce Background: Proven track record in high-pressure environments and global marketplaces. ✅ Fast Learner & Adaptable: I enjoy mastering new tools and workflows quickly to save the client's time. ✅ Reliable Full-Time Freelancer: Committed to deadlines and high-quality deliverables. If you are looking for a reliable partner to handle your customer communications with precision and care, let’s connect!

With 9+ years of international experience, including 5+ years in remote-first environments, bridge the gap between high-level project management and detailed executive support. I help founders and distributed teams move from "busy" to "systemized" by combining operational expertise with AI-driven efficiency. My background spans SaaS, Hospitality, and high-growth startups, giving me a unique global perspective on problem-solving. I bring a level of adaptability, extreme ownership, and proactive communication that is essential for asynchronous, remote collaboration. I don’t just "manage" tasks; I look for ways to optimize and automate them. Where I Add Value: Strategic Operations & Systems: I specialize in building the "operational engine." From process documentation (SOPs) and CRM management to setting up scalable workspaces in Notion, I ensure your internal processes are clear and efficient. Executive Support & Coordination: I provide high-stakes support including complex calendar management, "Inbox Zero" strategies, and international travel logistics. I Project Management: I take full ownership of project lifecycles. Whether managing deliverables in Trello or coordinating cross-functional teams via Slack, I ensure nothing slips through the cracks and deadlines are met. AI Integration: I leverage AI tools to automate repetitive tasks, accelerate research, and streamline content drafting, allowing your team to achieve more with less overhead. Bilingual Communication: I offer full professional proficiency in English and German. Tech Stack Mastery: Organization: Notion (Expert), Trello, Asana, Google Workspace. Communication: Slack, Loom, Zoom. AI & Automation: ChatGPT, Zapier, AI-driven Research & Reporting. Specialized: CRM Management, Microsoft Excel, Documentation & Reporting. If you are looking for a partner who brings high-level discretion, a global mindset, and a commitment to operational excellence, let’s connect and discuss how I can help your team scale.

I have extensive experience as a research specialist and virtual assistant. My skill set includes expertise in Excel, WordPress, translation, data labeling, and organizing both pictures and data. Creative, positive, punctual.

🎯 UX/UI designer for SaaS platforms, web apps, and product redesigns. Psychology degree + QA engineering background = interfaces that convert, not just look good. Figma-native. Dev-ready files. Fast delivery. If you're building a SaaS product, redesigning a web app, or need a UI/UX designer who thinks beyond aesthetics you're in the right place. Most designers hand off pretty screens. I hand off screens tested against real user psychology, free of edge-case gaps, structured so your developers don't come back with questions, and tied to outcomes your business actually needs. ━━━━━━━━━━━━━━━━━━━━━━━━ ✦ WHAT MY CLIENTS GET ━━━━━━━━━━━━━━━━━━━━━━━━ ✅ Higher conversion rates interfaces built around how users actually think and decide, not how designers assume they do ✅ Fewer revision rounds I ask the right questions before touching any design tool ✅ Dev-ready Figma files clean components, auto layout, annotated handoffs your devs will thank you for ✅ Measurable outcomes every screen tied to a specific conversion, retention, or activation goal ✅ Clear, proactive communication updates before you ask, honest timelines, no disappearing acts ━━━━━━━━━━━━━━━━━━━━━━━━ ✦ CORE SERVICES ━━━━━━━━━━━━━━━━━━━━━━━━ → SaaS platform UI/UX design & full product redesign → Web application design & dashboard UI/UX → Mobile app design for iOS & Android → Landing page design & conversion rate optimization → Design systems, component libraries & style guides → Wireframing, user flows & interactive prototyping → UX audit & usability testing → Responsive design for all screen sizes & devices → Figma design, prototyping & full developer handoff ━━━━━━━━━━━━━━━━━━━━━━━━ ✦ WHY MY BACKGROUND IS DIFFERENT ━━━━━━━━━━━━━━━━━━━━━━━━ I studied psychology before I became a designer. Then I worked as a QA engineer before going full-time in UX/UI. That combination is rare and it shows directly in the work. Psychology-driven design: I understand why users abandon flows, hesitate on CTAs, or fail to convert and I fix those problems at the design stage before a developer writes a single line of code. Lower bounce rates, stronger engagement, flows that feel effortless because they're built on how cognition actually works not guesswork. QA-precision handoffs: My Figma files are edge-case-ready, component-consistent, and development-clean from day one. No ambiguous spacing. No missing states. No back-and-forth after handoff. Your developers get files they can actually build from without interpretation. Business-first thinking: Aesthetics follow strategy. Every design decision connects directly to a metric conversion, retention, activation, or trust. If a design choice doesn't serve your goal, I'll say so before we build it. ━━━━━━━━━━━━━━━━━━━━━━━━ ✦ SPECIALIZATIONS ━━━━━━━━━━━━━━━━━━━━━━━━ UI UX design · SaaS design · web app design · mobile app design · product redesign · dashboard UI · data visualization UI · landing page design · conversion optimization · design systems · UI component library · wireframing · prototyping · user flow mapping · usability testing · UX audit · responsive web design · Figma design · developer handoff · Adobe Photoshop · Adobe Illustrator · WordPress design · graphic design · UI/UX prototyping · mobile UI design · UX & UI · web design · logo design ━━━━━━━━━━━━━━━━━━━━━━━━ ✦ INDUSTRIES ━━━━━━━━━━━━━━━━━━━━━━━━ SaaS · HealthTech · FinTech · EdTech · E-commerce · Real Estate · Startups · Web3 · Wellness & Lifestyle · Hospitality · Analytics Platforms · Productivity Tools · B2B Software · Mobile Applications ━━━━━━━━━━━━━━━━━━━━━━━━ ✦ TOOLS & TECHNOLOGIES ━━━━━━━━━━━━━━━━━━━━━━━━ Figma · FigJam · Adobe Photoshop · Adobe Illustrator · Auto Layout · Figma Prototyping · Design Systems · Developer Handoff · HTML · CSS · WordPress ━━━━━━━━━━━━━━━━━━━━━━━━ ✦ HOW WE WORK TOGETHER ━━━━━━━━━━━━━━━━━━━━━━━━ You share your project goals, existing product if any, and what isn't working I review everything, ask the questions that actually matter, and tell you honestly if I'm the right fit We align on scope, timeline, and success metrics before any design work starts I design with regular check-ins, async updates, and Figma comment collaboration throughout You receive fully annotated, dev-ready Figma files handoff-complete from the first delivery No materials yet? No problem. I can help define UX logic, structure user flows, and scope the full product from scratch. ━━━━━━━━━━━━━━━━━━━━━━━━ ✦ WHAT MAKES CLIENTS COME BACK ━━━━━━━━━━━━━━━━━━━━━━━━ → I communicate like a professional, not a freelancer you have to chase → I treat your project like my own product launch → I think in metrics, not just screens → My files are the cleanest your developers have ever worked with → I say no when something won't serve your goals and I explain exactly why

High-End Operations & Bespoke Travel Planning Backed by Global Standards. With a professional background in international luxury hospitality (Marriott Luxury Collection & Sheraton) and large-scale retail operations (Grand Electronics), I provide high-accuracy support in business logistics and curated travel experiences. --- Business Operations & Supply Chain --- I excel at managing the "back-office" of a business to ensure seamless growth and data integrity: Procurement & Sourcing: Managing local and international vendors (Alibaba) to optimize operational costs and delivery timelines. Inventory Control: Expert use of 1C Enterprise and ERP systems to maintain 100% stock accuracy. Data Analytics: Advanced Excel reporting, building automated dashboards for performance tracking. --- Luxury Travel & Itinerary Design --- I design logical, well-researched, and premium travel plans optimized for time and geography: Endorsed Excellence: Formal recommendation from Paragraph Freedom Square for meeting the highest service standards. Logistics Mastery: Strategic daily schedules, transportation coordination, and luxury accommodation sourcing. Local Insights: Deep cultural knowledge of Georgia for truly immersive and authentic journeys. Whether you need a data-driven operations specialist or a meticulously planned itinerary, I focus on clear communication and 100% reliability. Let’s get started.

IT Support Specialist with hands-on experience in Windows 10/11 administration, hospitality IT systems, and technical troubleshooting. I specialize in supporting hotel and business environments, including HRS integrations, Opera PMS, and Micros systems. I have experience diagnosing software and hardware issues, configuring workstations, assisting users remotely, and maintaining stable IT operations in fast-paced environments. I am reliable, detail-oriented, and focused on delivering fast and effective technical support. I can work independently or as part of a team and always aim to provide professional communication and high-quality service. Key Skills: • Windows 10/11 Installation & Administration • Technical Support & Troubleshooting • Remote Support (AnyDesk, TeamViewer, RDP) • Opera PMS & Micros Systems Support • HRS System Configuration & Integration • Network & Printer Setup • Software Installation & Maintenance • User Account & Access Management • Hardware Diagnostics • Microsoft Office & Google Workspace • Basic Networking (TCP/IP, Routers, Wi-Fi) • System Updates & Security Best Practices • Customer Support & Communication