Hire the Best Chat Support Specialists
in Georgia

I am a highly-motivated, conscientious, and competent collaborator who possesses in-depth knowledge and expertise within this industry. With a proven track record of achievement, I can bring positivity, support, and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining high Standards. With a desire and passion for continuous professional development, I am confident I can add value to our company by always ensuring our customers and clients receive the best service possible.

Customer Support & Operations Specialist with 5+ years of experience supporting e-commerce businesses across DTC and B2B. Experienced in high-volume customer support, handling escalations, improving workflows, and supporting day-to-day operations. Known for clear communication, process improvement, and creating efficient systems that enhance both customer and team experience. 💬 Customer support: email, live chat, phone 📈 Optimizations: CSAT, response time, workflows, escalations, SOPs 🛍️ E-commerce support: orders, payments, delivery, accounts 🔍 Quality assurance: interaction reviews, coaching feedback 🧰 Tools: CRM (including Salesforce), Claude, Meta business suite ⚙️ Operations: documentation, process improvement, automations Making things easier.

I help companies optimize customer support using Intercom reducing ticket volume, improving automation, and building scalable CX operations. With 12+ years in Customer Support and 2+ years focused on Intercom and CX Ops, I specialize in workflow automation, Resolution Bot optimization, and structured support systems that improve both efficiency and customer experience. What I can help with: - Intercom setup & optimization (workflows, routing, automation) - Resolution Bot & self-service strategy - Support flow design and process improvement - QA systems, scorecards, and team performance Results: - Reduced ticket volume by 15% - Improved agent quality scores by 20% - 95%+ CSAT across multilingual teams I focus on practical, data-driven solutions that reduce manual work and deliver measurable results.

Hi, I’m Ana - a reliable Operations Manager with hands-on experience supporting teams, managing workflows, and delivering excellent client communication. I’ve worked on Upwork with 5⭐ feedback and 300+ hours, helping businesses stay organized, respond to customers efficiently, and keep daily operations running smoothly. Here’s how I can support your business: ✔ Customer Support (Email & Chat) – Professional, timely, and empathetic responses – Handling high-volume inboxes ✔ Administrative & Operations Support – Data entry, research, and task coordination – Calendar and workflow management ✔ CRM & Tools Management – Updating and organizing systems (CRM, spreadsheets, tools like Notion/Asana/ClickUp if applicable) ✔ Project Coordination – Tracking tasks and deadlines – Supporting team communication and execution What you can expect from me: Clear and professional communication Strong attention to detail Reliability and consistency A solution-oriented mindset I’m not just here to complete tasks - I help make your day-to-day operations easier and more efficient. If you’re looking for someone dependable who can support both customers and internal processes, I’d be happy to work with you.