Hire the Best Chat Support Specialists
in Georgia

I help companies optimize customer support using Intercom reducing ticket volume, improving automation, and building scalable CX operations. With 12+ years in Customer Support and 2+ years focused on Intercom and CX Ops, I specialize in workflow automation, Resolution Bot optimization, and structured support systems that improve both efficiency and customer experience. What I can help with: - Intercom setup & optimization (workflows, routing, automation) - Resolution Bot & self-service strategy - Support flow design and process improvement - QA systems, scorecards, and team performance Results: - Reduced ticket volume by 15% - Improved agent quality scores by 20% - 95%+ CSAT across multilingual teams I focus on practical, data-driven solutions that reduce manual work and deliver measurable results.

Hi, I’m Ana - a reliable Operations Manager with hands-on experience supporting teams, managing workflows, and delivering excellent client communication. I’ve worked on Upwork with 5⭐ feedback and 300+ hours, helping businesses stay organized, respond to customers efficiently, and keep daily operations running smoothly. Here’s how I can support your business: ✔ Customer Support (Email & Chat) – Professional, timely, and empathetic responses – Handling high-volume inboxes ✔ Administrative & Operations Support – Data entry, research, and task coordination – Calendar and workflow management ✔ CRM & Tools Management – Updating and organizing systems (CRM, spreadsheets, tools like Notion/Asana/ClickUp if applicable) ✔ Project Coordination – Tracking tasks and deadlines – Supporting team communication and execution What you can expect from me: Clear and professional communication Strong attention to detail Reliability and consistency A solution-oriented mindset I’m not just here to complete tasks - I help make your day-to-day operations easier and more efficient. If you’re looking for someone dependable who can support both customers and internal processes, I’d be happy to work with you.

I am a highly-motivated, conscientious, and competent collaborator who possesses in-depth knowledge and expertise within this industry. With a proven track record of achievement, I can bring positivity, support, and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining high Standards. With a desire and passion for continuous professional development, I am confident I can add value to our company by always ensuring our customers and clients receive the best service possible.

I’m a reliable and results-driven Virtual Assistant with experience in Customer Support, Account Management, and daily administrative operations. I support business owners and teams by handling client communication, coordination, and backend tasks — helping them stay organized, responsive, and focused on growth. My background includes working as the main point of contact for international clients, managing ongoing communication, coordinating tasks across teams, and ensuring smooth day-to-day operations. I’m comfortable handling multiple priorities while maintaining accuracy, professionalism, and clear communication. 🔹 Account Management & Client Support I have experience managing client relationships in a digital environment, acting as a trusted point of contact for clients. My work included coordinating tasks, following up on requests, maintaining documentation, and ensuring client needs were addressed efficiently. I focus strongly on relationship building, clarity, and long-term client satisfaction. 🔹 Customer Support & Communication I’m skilled in handling customer inquiries with empathy, precision, and professionalism. I can respond to emails and messages, explain processes clearly, follow up on open items, and ensure clients feel supported and informed. I work comfortably with international clients and am multilingual (English, Polish, Georgian), which helps me communicate effectively across different regions. 🔹 Virtual Assistant & Administrative Support I support daily operations by managing inboxes, calendars, documents, and internal tools. I help teams stay organized by tracking tasks, updating systems, preparing documents, and ensuring nothing falls through the cracks. I adapt quickly to new tools and workflows and work well with minimal supervision. What you can expect from me: - Clear, proactive, and professional communication - Organized, detail-oriented work - Reliable follow-through on tasks and deadlines - Strong sense of responsibility and ownership - Flexibility to support different time zones and priorities

I am a Technical Operations Specialist with a focus on Trust & Safety and Content Integrity. Proven track record of maintaining 98%+ accuracy for global platforms with a technical focus on AI evaluation (RLHF) and Python-based workflows. Beyond standard moderation I am an Aspiring DevOps Engineer actively building expertise in Linux, Python automation and Bash scripting. I bring a technical mindset to every project, looking for ways to streamline workflows and improve data accuracy through automation. Content Operations: Managing real-time data for major news and finance portals. Quality Assurance: Executing precise auditing protocols and technical verification. Technical Troubleshooting: Comfortable working in Linux environments and terminal-based workflows.

PROFESSIONAL SUMMARY Creative and versatile professional with a strong background in customer service, technical security, and digital arts. Highly proficient in English and Russian with experience in SMM, reservations, and administrative support. My key expertise includes: Customer Support & Reservations: Managing high-traffic call centers and ensuring excellent client experiences. Technical Security & Data Integrity: Ensuring information safety and professional documentation. Digital Design: Proficient in Adobe Photoshop and Illustrator, focusing on high-quality creative results. SMM & Communication: Skilled in social media management and effective bilingual communication. I am a fast learner, detail-oriented, and dedicated to delivering top-quality results for every project. Let’s collaborate!