Hire the Best Customer Service Representatives
in Georgia

I help founders and growing businesses run smoother, stay organized, and keep their clients happy by taking ownership of both their operations and client success. I can step in and help with: Operations • Managing day-to-day administrative tasks and workflows • Coordinating projects, deadlines, calendars, and priorities • Building SOPs and improving processes • Keeping systems, information, and tasks organized • Managing CRM pipelines and internal operations • Identifying gaps and taking initiative to fix them Client Success • Managing client communication and relationships • Handling onboarding, follow-ups, questions, and escalations • Making sure clients receive timely updates and support • Keeping leads and clients engaged so opportunities aren't missed • Coordinating between clients and internal teams • Helping create a smooth, professional client experience I've worked across operations, executive assistance, customer service, client success, and property management, so I'm comfortable working behind the scenes to keep the business running while also being the person clients can rely on. Tools: GoHighLevel, HubSpot, Monday com, ClickUp, Trello, Asana, Hostify, Lendavo, Credit Suite, Google Workspace, Microsoft 365, Excel, Google Sheets, Slack, Zoom, and Offer AI. Whether you need someone to organize your operations, manage your clients, improve your processes, or simply take things off your plate. I can step in and take ownership.

PERSONAL ACHIEVEMENTS DSD II and TestDaf diploma for German Language, Both Level C1. Gold medal - outstanding student of Georgia, the minister of education and science of Georgia, 2020

Hi, I’m Ana - a reliable Operations Manager with hands-on experience supporting teams, managing workflows, and delivering excellent client communication. I’ve worked on Upwork with 5⭐ feedback and 300+ hours, helping businesses stay organized, respond to customers efficiently, and keep daily operations running smoothly. Here’s how I can support your business: ✔ Customer Support (Email & Chat) – Professional, timely, and empathetic responses – Handling high-volume inboxes ✔ Administrative & Operations Support – Data entry, research, and task coordination – Calendar and workflow management ✔ CRM & Tools Management – Updating and organizing systems (CRM, spreadsheets, tools like Notion/Asana/ClickUp if applicable) ✔ Project Coordination – Tracking tasks and deadlines – Supporting team communication and execution What you can expect from me: Clear and professional communication Strong attention to detail Reliability and consistency A solution-oriented mindset I’m not just here to complete tasks - I help make your day-to-day operations easier and more efficient. If you’re looking for someone dependable who can support both customers and internal processes, I’d be happy to work with you.

I can help you with: Appointment Setting Sales & Customer Success and Telemarketing Virtual assistance Lead generation Project Manaement Cold-calling & cold-emailing B2B & B2C LinkedIn lead generation