Hire the Best Social Listening Professionals

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Olivia M.

New York City, New York

$75/hr
5.0
7 jobs

I am a dedicated and experienced Social Media Manager with over 5 years of hands-on experience in growing and managing social media accounts for both personal projects and a diverse range of brands. My expertise spans all major social media platforms, ensuring a tailored approach for each unique platform. Currently building and managing Benable's social media Check out my current work! - instagram: @benable_hq - tiktok: @benable_hq - instagram: @modechocolate - instagram: @treattalk - TikTok: @treattalk Services I offer: Account Setup: Whether you're starting from scratch or looking to optimize your existing profiles, I can help you create a strong foundation that resonates with your target audience. Strategy Development: I specialize in crafting comprehensive social media strategies that align with your brand's goals, incorporating market research, competitor analysis, and audience insights. Content Management and Scheduling: From ideation to execution, I can help schedule engaging and content that captures attention and drives engagement. My approach is mostly focused on organic strategies. **I am not a content creator** so i work best when I have a content creator to work closely with or if I am given content from the client to schedule and post. However, i am great at coming up with the ideas and giving a detailed explanation to content creators including scripts, outlines, etc, for them to create. I am open to producing photo content and light graphic design social posts as seen in my @modechocolate work (Instagram). Community Engagement: Building and nurturing relationships with your audience is crucial. I excel in creating meaningful interactions, responding to inquiries, and fostering a loyal community. Analytics and Reporting: Data-driven decisions are key to success. I provide detailed analytics and regular reports to track performance, identify trends, and adjust strategies as needed. Social Media Consulting: Do you need help learning social media? I can offer my expertise in 1:1 sessions (online or in-person) to evaluate your current social, give feedback, and provide suggestions for really anything you need help with! Why choose me? Platform Proficiency: I am well-versed in the latest features, trends, and best practices across all major social media platforms. Creative Execution: My background in creative content development ensures that your brand stands out with innovative and visually compelling posts. Communication: I believe communication is the cornerstone of any successful partnership. I keep you informed and involved every step of the way, ensuring your vision is realized. I am passionate about helping brands tell their story and achieve their social media goals. Let's work together to elevate your online presence and drive real results. Looking forward to collaborating with you!

  • Social Listening
  • Social Media Management
  • Social Media Content
  • Growth Strategy
  • Content Analysis
  • Digital Strategy
  • Creative Strategy
  • Social Media Account Integration
  • Social Media Account Setup
  • Social Media Audit
  • Social Media Content Creation
  • Social Media Copy
  • Community Goals & KPIs
  • Analytics
  • Community Management
Mujda H.

Boonton Township, New Jersey

$5/hr
5.0
24 jobs

I help brands and creators turn ideas into consistent, eye-catching social media content that actually connects with people—not just fills a feed. I work as a Social Media Manager with a strong focus on content strategy, design, and storytelling across platforms like Instagram, X (Twitter), LinkedIn, and more. My approach blends creativity with structure, so your content looks professional, stays on-brand, and builds real engagement over time. What I can help you with: • Social media management & content planning 📅 • Content creation & ghostwriting ✍️ • Canva-based design (posts, carousels, branding visuals) 🎨 • AI image generation for unique visuals 🤖 • Logos, thumbnails & infographics • Personal branding & online presence growth 🚀 I care about making content that feels human, clear, and memorable. Whether you’re building a personal brand or growing a business, I focus on making your message easier to understand—and harder to ignore.

  • Content Writing
  • Social Media Management
  • Graphic Design
  • Content Creation
  • Canva
  • AI Image Generation
  • Social Media Content Creation
  • Ghostwriting
  • Logo
  • Instagram
  • Twitter/X
  • Infographic
  • Personal Branding
  • LinkedIn
  • Mobile App Testing
  • Survey
  • Customer Service
  • Logo Design
  • Proofreading
  • Proofreading Feedback
Kelly J.

Cleveland, Tennessee

$15/hr
5.0
28 jobs

I am a highly skilled and detail-oriented professional with extensive experience in Microsoft Excel, Word, SAP, and data entry. I specialize in engaging and retaining clients through effective communication across chat and email platforms. With a fast typing speed and strong analytical abilities, I excel at resolving customer issues promptly and ensuring a high level of satisfaction. My background also includes proofreading and editing to maintain accuracy and clarity in all forms of written communication. Additionally, I have hands-on experience managing social media accounts, particularly on TikTok and Instagram, helping to maintain brand presence and audience engagement. I am also experienced in conducting thorough website reviews, offering clear, constructive feedback on functionality, user experience, and design to help improve overall site performance.

  • Customer Service Training
  • Social Media Management
  • SAP
  • SAP CRM
  • Customer Relationship Management
  • Customer Service Analytics
  • Social Media Account Setup
  • Data Entry
  • Microsoft Excel
  • Copywriting
  • Audio Transcription
  • Podcast Transcription
Gabriela L.

Sao Jose dos Campos, Brazil

$13/hr
5.0
7 jobs

Customer Service Specialist | Senior Technical Support | Remote Work Professional I bring over three years of dedicated experience providing 100% remote technical support and customer service through Upwork. I have successfully managed international contracts, notably with Discuss.io, overseeing more than 3,000 market research sessions. My role encompasses ensuring seamless technical operations—including audio, video, and connectivity—while coordinating all session participants, such as respondents, moderators, and observers. Additionally, I proactively manage participants’ stress levels to maintain a stable and productive environment, which is critical to obtaining accurate and valuable insights. I am a native Portuguese speaker, fluent in English, and possess advanced proficiency in Spanish, enabling effective communication with a diverse international clientele. I am seeking to expand my client portfolio and am committed to delivering exceptional organizational skills, professionalism, and focused technical support tailored to your project’s needs.

  • Audio Transcription
  • Video Transcription
  • Market Research
  • Online Market Research
  • Technical Translation
  • Customer Service
  • Customer Support
Calista I.

Ibadan, Nigeria

$10/hr
5.0
3 jobs

💎 𝗥𝗘𝗗𝗗𝗜𝗧 & 𝗗𝗜𝗦𝗖𝗢𝗥𝗗 𝗚𝗥𝗢𝗪𝗧𝗛 𝗧𝗛𝗔𝗧 𝗦𝗨𝗥𝗩𝗜𝗩𝗘𝗦 𝗠𝗢𝗗𝗘𝗥𝗔𝗧𝗜𝗢𝗡 ✅ ORGANIC SEEDING, BRAND ACCOUNTS & SUBREDDIT STRATEGY ✅ GEO VISIBILITY IN CHATGPT, PERPLEXITY & GOOGLE AI OVERVIEWS ✅ RULE-BY-RULE COMPLIANCE CHECKS BEFORE ANYTHING GETS POSTED ✅ OPEN TO PILOTS AND RETAINERS, JUST ASK FOR A QUOTE Scroll my work history for the receipts. Live threads, brand accounts people follow instead of downvote, and posts that are still up. ⭐⭐⭐⭐⭐ "The quality of her work was outstanding and delivered on time. It's rare to find freelancers who combine reliability, skill, and great communication so well." — Ridwan, Pennsylvania, United States Most Reddit campaigns fail the same way. The post gets removed, the account gets shadowbanned, the domain gets blacklisted, and the brand ends up worse off than before it started. Almost always because somebody broke a rule nobody read, not because the writing was weak. That is the gap I close. Meanwhile Reddit has become one of the most cited sources in Google AI Overviews, ChatGPT and Perplexity. Your Reddit presence now decides whether your brand gets named when a buyer asks an AI what to use. Reddit is where they research you. Discord is where they stay. I run both, one intake, one weekly report. 🎯 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝗜 𝗖𝗢𝗩𝗘𝗥: ✅ Reddit Organic Seeding in Live Buyer Threads ✅ Subreddit Research, Rule Mapping and Target Approval ✅ Company-Owned Brand Account Building from Zero ✅ GEO and AI Search Visibility, Mention Frequency Tracked ✅ Reddit Reputation Management, Appeals and Mod Relations ✅ Discord Server Setup, Onboarding, Roles and Permissions ✅ Daily Engagement, Events, Moderation, Spam and Raid Control ✅ Weekly Reporting on Placements, Removals and Sentiment 🛠️ 𝗛𝗢𝗪 𝗜 𝗞𝗘𝗘𝗣 𝗔𝗖𝗖𝗢𝗨𝗡𝗧𝗦 𝗔𝗟𝗜𝗩𝗘: ✔️ Every subreddit's promotion policy logged before you approve the list ✔️ 60% minimum post survival rate as the working floor ✔️ Removals reported openly with the rule cited, never quietly replaced ✔️ Affiliation disclosed wherever the rules require it ✔️ No bots, no bought upvotes, no rented accounts, no fake reviews I will tell you when a community is not worth pursuing instead of burning your brand testing it. I never post anything I would not defend to a moderator. P.S: Every engagement ships with a subreddit map you keep, and any seeded comment removed inside 30 days gets rewritten and replanted in a different thread at no charge. Brand invisible on Reddit, or already burned there? 📩 Open your message with "🚀 REDDIT MAP" so I know you read this far, and I will tell you where your brand shows up today and what would get you removed.

  • Community Management
  • Community Engagement
  • Community Outreach
  • Community Strategy
  • Reddit
  • Reddit Marketing
  • Discord
  • Social Media Marketing
  • Organic Traffic Growth
  • Social Media Management
  • Content Creation
  • Social Media Engagement
  • Customer Engagement
  • Community Moderation
  • Growth Strategy
  • Discord Bot Development
  • Marketing Strategy
  • Internet Marketing
  • Facebook
  • Instagram
Althea Venice A.

Bulacan, Philippines

$10/hr
4.8
21 jobs

🌟 Energetic Psychology Graduate | Community Engagement Specialist | Creative Problem Solver 🌟 Skilled in blending analytical thinking with creativity, I bring psychological expertise and a passion for connecting with people. With experience as a chat support agent and community moderator, I excel at fostering positive online interactions. Proficient in Microsoft Office, Google apps, and Canva, I am eager to contribute positively to a dynamic team environment. Skills: - Psychological expertise 🧠 - Community engagement and moderation 🌐 - Adaptability 🔄 - Technological proficiency (Microsoft Office, Google apps, Canva) 💻🎨 - Interpersonal communication 🗣️ - Problem-solving 🤔 ✨ Quick learner with a positive mindset 🚀 Strong analytical and problem-solving skills 🖼️ Creative flair demonstrated through Canva proficiency 🤝 Passionate about building meaningful connections and maintaining positive community interactions Ready to contribute to a dynamic team with fresh ideas, a passion for understanding human behavior, and a love for engaging with people. 🌈💼

  • Virtual Assistance
  • Psychology
  • Writing
  • Mental Health
  • Customer Service
  • Online Chat Support
  • Customer Engagement
  • Community Engagement

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Don't just take our word for it

What does a social Listening freelancer do?

A social listening freelancer tracks and analyzes online conversations to uncover how people discuss brands, products, and industry trends. This role goes beyond simple monitoring by interpreting sentiment and context to guide marketing and product strategies. You configure software tools to capture relevant mentions across social platforms and websites, then transform raw data into actionable insights. Your work helps teams understand audience perception, identify emerging risks, and spot opportunities for engagement.

  • Configure listening queries and topics to capture conversations about specific brands, competitors, and industry keywords. You set up filters to ensure the data collected is relevant and free from noise, allowing for accurate analysis of market sentiment and trend shifts over time.
  • Analyze dashboard outputs to identify patterns in sentiment, volume spikes, and conversation themes. You interpret these metrics to produce decision-ready reports that highlight key insights for marketing and product teams, helping them adjust messaging or address customer concerns based on real-time feedback.
  • Create custom alerts and scheduled reports to notify stakeholders about significant changes or negative mentions. You triage unusual activity or potential crises by flagging urgent issues for immediate response, ensuring that customer care and communications teams can act quickly to protect brand reputation and maintain trust.

How to hire a social Listening freelancer on Upwork

Step 1: Post a job

Define the specific brand topics, competitors, and industry terms you need monitored. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft your listing. Describe your needs in a few sentences and Uma drafts a job post for the role. You can write a new post, update a saved draft, or reuse an existing post.

  • Specify which platforms require monitoring, such as X, Instagram, or niche forums, to focus the search queries.
  • List required tools like Sprout Social, Brandwatch, or Hootsuite so candidates confirm technical compatibility.
  • Clarify if you need real-time alerts for crisis management or weekly summaries for strategic planning.

Step 2: Evaluate candidates

Review portfolios for examples of listening reports that translate raw data into actionable marketing insights. Uma can run instant video interviews and build shortlists with side-by-side comparisons to speed up this process.

  • Look for dashboard screenshots that show clear sentiment analysis and topic clustering capabilities.
  • Check for case studies where the freelancer identified a trend shift that influenced a product or messaging decision.
  • Verify experience with setting up complex Boolean queries to filter noise and capture relevant conversations.

Step 3: Interview your top choices

Discuss how they interpret sentiment spikes and distinguish between bot activity and genuine customer feedback. Interviews can be scheduled and conducted within Upwork Messages with an immediate transcript and summary after each one.

  • Ask how they configure alerts to notify stakeholders about negative mentions without causing alert fatigue.
  • Request examples of how they have collaborated with customer care teams to route urgent issues.
  • Explore their method for validating data accuracy before presenting findings to leadership.

Step 4: Agree on scope and begin work

Set clear deliverables such as weekly listening reports, custom dashboard views, or ad-hoc trend analyses. Use Upwork Messages and the contract workroom for communication and project management, plus identity verification, payment protection, hourly tracking, and project funds for security.

  • Define the frequency of exported insights and the specific metrics included in each report.
  • Establish protocols for escalating critical mentions to your internal team for immediate response.
  • Agree on the number of listening topics or queries the freelancer will maintain and optimize monthly.

Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this article. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyze and determine the tools or services that would best fit their specific needs and situation.

The rates and information provided in this article are based on current data and industry sources available at the time of publication. Freelance rates can vary depending on factors such as experience, location, project scope, and market conditions. Readers are encouraged to conduct their own research to confirm current rates and trends, as this information may change over time.

How much does hiring a social Listening freelancer cost?

Hiring a social Listening freelancer typically costs $500-$1,500 per project, depending on scope and experience. Final pricing depends on the number of listening queries, required integrations with tools like Sprout Social or Brandwatch, report frequency, and the freelancer's experience level.

Listening query setup

$500-$1,000/project

Entry-level to mid-level
  • Defined topics and keywords for brand and competitor monitoring
  • Configured interface for ongoing mention tracking
  • Triggers for negative sentiment or volume spikes

Sentiment analysis report

$1,000-$2,000/project

Mid-level
  • Analysis of conversation themes and sentiment shifts
  • Graphs showing mention volume and engagement metrics
  • Written observations for marketing and product teams

Competitor benchmarking

$2,000-$3,500/project

Mid-level to senior-level
  • Collected mentions and sentiment for key rivals
  • Identification of market opportunities and threats
  • Actionable steps based on competitive insights

Custom dashboard integration

$3,500-$5,000/project

Senior-level
  • Linked listening data to internal analytics platforms
  • Scheduled exports sent to stakeholder inboxes
  • Verified data accuracy and alert functionality

Full listening strategy

$5,000-$8,000/project

Expert-level
  • Comprehensive roadmap for long-term social monitoring
  • Processes for triaging mentions and escalating risks
  • Documentation for internal teams on using insights

Frequently asked questions

Is hiring a social Listening freelancer worth it?

For most businesses, yes: hiring a social Listening freelancer is worthwhile. This specialist sets up queries to capture conversations about your brand and competitors, then analyzes the data to spot trends and risks. You gain decision-ready insights for marketing and product teams without managing the software yourself.

How do I evaluate social Listening freelancer candidates?

Review how candidates define listening topics and structure their reports to ensure they capture relevant data. Ask for examples of alerts they configured to flag negative sentiment or unusual spikes in brand mentions.

What tools do social Listening freelancers use?

Freelancers often work with platforms like Sprout Social, Brandwatch, or Hootsuite to monitor mentions and analyze sentiment. They configure these tools to generate custom reports and export insights for your stakeholders.

What deliverables should I expect from a social Listening freelancer?

You will receive listening reports that summarize trends, sentiment, and conversation themes. The freelancer also sets up dashboard views for ongoing monitoring and creates alerts for immediate response to critical mentions.