Social listening expert with 12+ years of experience in the field. I specialize in using social listening tools and techniques to help businesses and brands gain valuable insights into their target audience, competitors, and industry trends. My expertise includes social media monitoring, sentiment analysis, brand tracking, influencer research, and trend analysis.
Skills:
Social Media Listening & Social Media Monitoring
Sentiment analysis
Brand tracking
Influencer/KOL research
Trend analysis
Data analysis and visualization
Report writing
Project management
Dashboard creation
Trendjacking
Tools: Sprinklr, Meltwater, Klear, Radarly, Google Trends, Social Studios, Newswhip Spike, Talkwater, Jira, Slack, Synthesio
*Bachelor of Science in Development Communication*
University of the Philippines (research, journalism, broadcasting, science comm)
Clients:
*Indirect -via (agency/freelancer) Nestlé Global, Unilever, P&G, Johnson & Johnson, Burger King, Philip Morris International, Uniqlo, C2, Yum HK, Anytime Fitness,
*Direct - Nestlé US, Nestlé Anglo-Dutch Carribean, Nestlé PH, Wyeth PH, Nestlé Canada
Markets - US, PH, Trinidad and Tobago, Jamaica, Aus, NZ, Middle East, Spain, UK, Saudi Arabia
Social Listening
Competitive Analysis
SEO Keyword Research
Brand Research
Market Research
Data Analysis
Trend Analysis
SWOT Analysis
Advertising Research
Quantitative Research
Qualitative Research
Copywriting
Althea Mhey L.
Bacolod City, Philippines
$8/hr
5.0
28 jobs
Hi! I'm Althea Mhey P. Lim, a Bachelor of Arts in Communication graduate from the University of Saint La Salle with professional experience in Virtual Assistance, AI Evaluation, Quality Assurance, Social Media Management, Content Editing, Proofreading, and Administrative Support.
I help businesses stay organized, create high-quality content, manage digital workflows, and ensure everything is delivered accurately and on time.
Over the past few years, I've worked with clients across different industries, supporting projects involving:
✅ Virtual Assistance & Administrative Support
✅ AI Evaluation, Data Annotation & Quality Assurance
✅ Social Media Management & Community Engagement
✅ Content Editing, Proofreading & Localization Review
✅ WordPress Content Formatting & Publishing
✅ Research & Data Entry
✅ Content Scheduling & File Organization
✅ ChatGPT & AI-assisted Content Creation
✅ Google Workspace & Canva
Since December 2024, I've worked extensively on AI-related projects where precision and consistency are essential. My responsibilities have included reviewing AI-generated text, images, audio, and video, identifying errors and inconsistencies, comparing outputs, writing detailed justifications, and ensuring every task meets strict quality guidelines. This experience has strengthened my analytical thinking, attention to detail, and ability to manage high-volume workloads with accuracy.
Alongside my AI experience, I've worked as a Social Media Manager and Virtual Assistant, managing content calendars, scheduling posts, engaging with online communities, organizing files, conducting research, and supporting clients with daily business operations. I also have experience editing AI-generated content to improve grammar, readability, tone, and overall quality before publication.
As someone who uses ChatGPT daily, I'm highly experienced in prompting AI efficiently while understanding that great content still requires thoughtful human review. I know how to refine AI output so it feels natural, engaging, and aligned with each client's voice.
I also create content for my own social media platforms, giving me firsthand insight into audience engagement, short-form content, and current digital trends.
Why clients enjoy working with me:
✔ Detail-oriented and highly organized
✔ Reliable and proactive communicator
✔ Fast learner who adapts quickly to new tools and SOPs
✔ Comfortable working independently with minimal supervision
✔ Strong written English and excellent communication skills
✔ Committed to delivering accurate, high-quality work every time
Whether you need someone to manage your content, organize your business, evaluate AI outputs, proofread documents, or support your daily operations, I'm ready to help.
Let's build something great together!
Virtual Assistance
Writing
Social Media Management
Data Annotation
Administrative Support
Translation
Quality Assurance
Proofreading
Community Engagement
Localization
WordPress
Data Entry
Online Research
AI Platform
Google Workspace
Canva
ChatGPT
Audio Transcription
Image Annotation
AI Model Training
Gio Miguel L.
Quezon City, Philippines
$6/hr
5.0
1 jobs
I am a Meta certified community manager seeking to expand my experience in customer service on Upwork. My certification has equipped me with strong communication and community engagement skills, which are highly applicable to customer service roles.
With a typing speed of 60 words per minute, I am efficient in responding promptly to customer inquiries and resolving issues effectively. My proficiency in MS Office allows me to document interactions and maintain records accurately.
Although I am new to the Upwork space, I am eager to apply my skills and learn more about the customer service field. I am confident that my ability to handle pressure and manage multiple tasks will be an asset to your team.
Social Listening
Community Management
Zendesk
HubSpot
Digital Marketing
Sales Leads
Customer Care
Customer Service
Social Customer Service
Althea Venice A.
Bulacan, Philippines
$10/hr
4.8
21 jobs
🌟 Energetic Psychology Graduate | Community Engagement Specialist | Creative Problem Solver 🌟
Skilled in blending analytical thinking with creativity, I bring psychological expertise and a passion for connecting with people. With experience as a chat support agent and community moderator, I excel at fostering positive online interactions. Proficient in Microsoft Office, Google apps, and Canva, I am eager to contribute positively to a dynamic team environment.
Skills:
- Psychological expertise 🧠
- Community engagement and moderation 🌐
- Adaptability 🔄
- Technological proficiency (Microsoft Office, Google apps, Canva) 💻🎨
- Interpersonal communication 🗣️
- Problem-solving 🤔
✨ Quick learner with a positive mindset
🚀 Strong analytical and problem-solving skills
🖼️ Creative flair demonstrated through Canva proficiency
🤝 Passionate about building meaningful connections and maintaining positive community interactions
Ready to contribute to a dynamic team with fresh ideas, a passion for understanding human behavior, and a love for engaging with people. 🌈💼
Virtual Assistance
Psychology
Writing
Mental Health
Customer Service
Online Chat Support
Customer Engagement
Community Engagement
Rainier kyle B.
Pasay, Philippines
$5/hr
5.0
5 jobs
I'm an video editor and writer. I have some knowledge of editing from high school, and I'm currently working on several video editing projects. I always do my best when creating or editing videos, putting in a lot of time and effort. I have experience with various editing applications on both PCs and mobile devices.
What Services Can You Get From Me?
📌 Video Editing
📌 Creating Storytelling Videos
📌 Creating Various Types of Videos
📌 Creating Thumbnails for YouTube
📌 Script Writing
My strengths are:
-I always do my best in everything I undertake.
-I am a dedicated person who completes tasks on time or even before the deadline.
-I can multitask effectively.
My weaknesses are:
-I am an introverted person and prefer being alone rather than socializing with others.
For more questions, feel free to ask me. I'm always available 24/7.
Social Listening
Employee Motivation
Decision Making
Content Creation
Video Editing
Video Post-Editing
Scriptwriting
Storytelling
CapCut
Jobelle C.
Butuan, Philippines
$7/hr
4.9
22 jobs
Hello! I'm a Psychology Major and a Registered Psychometrician from the Philippines.
I have a diverse range of experience across various roles, including:
• Virtual Assistant: Efficiently managing schedules, emails, and administrative tasks.
•Data Entry: Accurately inputting and managing data to ensure integrity and accessibility.
•Voice Overs: Providing clear and engaging voice work for various projects.
•Article Reading: Analyzing and summarizing articles for various purposes.
•Video/Photo Editing: Creating compelling visual content through editing and production.
•Social Group Digital Ambassador: Promoting and engaging with digital communities.
•Social Media Management: Strategizing and executing social media campaigns to boost engagement.
•Translations: Offering precise and culturally relevant translations.
•Customer Service: Delivering excellent support and resolving issues efficiently.
I believe in finding the beauty in every task I undertake. When you love what you do, you naturally give your best and produce high-quality results.
My passion lies in helping and interacting with people. I am eager to share my knowledge, skills, and enthusiasm to contribute to meaningful projects.
Typing
Data Entry
Autoencoder
Lead Generation
Order Tracking
Product Knowledge
Design Writing
Voice Recording
Tagalog
Customer Support
Social Media Website
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