What does a TRAGHM Information Solutions CLAIMS specialist do?
A TRAGHM Information Solutions CLAIMS specialist reviews, investigates, and resolves insurance claims by verifying policy coverage against documented evidence. This professional determines valid losses, calculates appropriate benefits, and prevents fraud through rigorous analysis of submitted materials. The role requires strict adherence to regulatory standards while maintaining detailed records of every decision and communication throughout the claims lifecycle.
- Determine covered losses by examining specific policy provisions and certificates to establish proof of loss using documentation and outside information sources. This process involves assembling all relevant evidence to verify that the claimed incident falls within the allowable benefits defined by the insurance carrier.
- Analyze claim details to prevent fraud and calculate precise benefit amounts or settlement figures based on the verified scope of damage or loss. The specialist approves or denies documentation after ensuring every aspect of the request complies with current regulations and internal company policies.
- Document every stage of the claims process by completing required forms, generating detailed reports, and maintaining accurate logs that track status and outcomes. These records serve as the official account of the investigation and support any necessary testimony or further review by insurance departments.
How to hire a TRAGHM Information Solutions CLAIMS specialist on Upwork
Step 1: Post a job
Define your claims processing needs clearly to attract qualified specialists who understand insurance policy review and loss documentation. Use the Job Post Generator powered by Uma™, Upwork's Mindful AI to draft a precise description in seconds. Describe your requirements in a few sentences, and Uma creates a structured post tailored to this role. You can write a new post, update a saved draft, or reuse an existing template.
- Specify experience with determining covered losses by reviewing policy provisions and certificates.
- Request proficiency in establishing proof of loss using external information sources and internal documentation.
- List required familiarity with Microsoft Office tools for maintaining claim logs and reports.
Step 2: Evaluate candidates
Look for portfolios that demonstrate accurate claim resolution and compliance with regulatory standards. Uma runs instant video interviews and builds shortlists with side-by-side comparisons to help you assess fit quickly. Focus on candidates who show a history of preventing fraud and calculating settlements correctly.
- Verify past work includes completed claims forms and detailed records of coverage determinations.
- Check for examples of reports summarizing findings for approval or denial decisions.
- Confirm experience with insurance carrier portals for researching and entering claim data.
Step 3: Interview your top choices
Discuss specific scenarios involving complex policy interpretations and documentation gaps. Schedule and conduct interviews within Upwork Messages to receive an immediate transcript and summary after each session. This ensures you capture key details about their analytical approach and communication style.
- Ask how they assemble evidence to support settlement actions or testimony.
- Inquire about their method for verifying coverage limits and allowable benefits.
- Discuss their process for maintaining confidentiality while recording claim details.
Step 4: Agree on scope and begin work
Set clear milestones for claim reviews and documentation outputs before starting. Use Upwork Messages and the contract workroom for all communication and project management tasks. Identity verification, payment protection, hourly tracking, and project funds secure the engagement for both parties.
- Define deliverables such as fraud prevention reviews and compliance-aligned documentation.
- Establish a schedule for submitting completed claims logs and status reports.
- Agree on protocols for communicating with insurance departments during resolution.
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