Hire the Best Live Chat Operators
in the Philippines

OBJECTIVE A multi-skilled Virtual Assistant with experience in client communication (voice and non-voice), dispatch and scheduling coordination, administrative assistance, and CRM management. Highly organized and detail-oriented, with strong time management and problem-solving skills. Capable of handling email and calendar management, social media management and moderation, lead generation, data entry, and basic graphic design to support daily business operations. Committed to delivering reliable support, improving customer experience, and helping businesses operate efficiently.

With over 15 years in the customer service field, I have mastered the expertise in dealing with customers without compromising companies' or clients' rules and regulations. Providing great customer experience while meeting clients' expectations is one of the strengths I have developed over time. Aside from that, I have exceptional typing skills. I can type 65 words per minute, with an accuracy rate of 99%. Below are my other skills: • Email Handling • Email Support • Live Chat Support • Data Entry • Customer Service • Sales and Order Management • Clerical works and document preparation using Microsoft Word • Facebook Management • Blog writing • Instagram Outreach • Email Outreach • Personal Assistant • Social Media Management • General Admin tasks • Superior English Communication skills (written and verbal)

Hi, I'm Mawie. I worked as Customer Service for 6 years handling financial account. I can help you to provide an outstanding service to our future clients.

To obtain a full time position where I can apply my diverse skills and background while contributing to the success of my employer.

Customer Support Specialist with 5+ years of experience in live chat and email support, including high-volume customer interactions, account assistance, transaction verification, and CRM-based case handling. Due to confidentiality of the company i cannot disclose any information on my past employer experience but if you would like to make a quick video call i am always available for a quick demo on my past job experience

I help businesses deliver outstanding customer experiences that build trust, loyalty, and long-term relationships. With a strong background in customer support, I specialize in handling customer inquiries, resolving issues efficiently, and ensuring every interaction leaves a positive impression. My approach combines clear communication, fast problem-solving, and a genuine commitment to customer satisfaction. Here’s how I can support your business: ✔ Customer Support Excellence Professional and friendly support via email, live chat, and phone, ensuring customers feel heard, valued, and satisfied. ✔ Issue Resolution & Customer Retention Experienced in handling inquiries, complaints, troubleshooting issues, and turning negative experiences into positive outcomes. ✔ CRM & Helpdesk Tools Skilled in using platforms such as Zendesk, Freshdesk, HubSpot, Salesforce, and other CRM systems to manage tickets efficiently and maintain organized workflows. ✔ E-commerce Support Proficient in order processing, tracking updates, returns, refunds, subscriptions, and delivery concerns, ensuring smooth post-purchase support. ✔ Efficiency & Multitasking Comfortable managing high ticket volumes while maintaining accuracy, professionalism, and timely responses. I thrive in fast-paced support environments and take pride in helping businesses strengthen their relationships with customers through exceptional service. If you’re looking for a reliable and dedicated Customer Support Specialist who genuinely cares about your customers and your brand reputation, I’d be happy to help. Let’s work together to elevate your customer experience.