Hire the best Phone Support Agents in the Philippines

Check out Phone Support Agents in the Philippines with the skills you need for your next job.
  • $15 hourly
    I'm enthusiastic about my task and strive hard to get things done cleanly and adequately. I'm set to learn and experience new skills and I am more than willing to be trained and learn the tools needed. With all of my work experiences and skills, I was able to perfect my interpersonal and communication (verbal and written) skills. I’m efficient, reliable, competent, and good at multitasking which is my strong attribute. I can help you with: *Customer service support *Technical support *Chat support *Cold calling *Social media (image creation and scheduling posts) *Basic knowledge of Quickbooks and Wave *Canva -image editing *Data entry *Email management *Administrative assistance I am always happy to help. I can assure you that I will be beneficial to your company.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Administrative Support
    English
    Communication Etiquette
    Customer Support
    QuickBooks Online
    Scheduling
    Customer Service
    Technical Support
    Social Media Marketing
    Phone Communication
    Email Support
    Data Entry
    Customer Satisfaction
    Email Communication
  • $6 hourly
    Welcome to my Profile. My name is Jessa. I am a flexible real estate specialist here on Upwork. A trustworthy professional with 5 years of combined experience as a Virtual Assistant Real Estate Experience: I have done multiple cold-calling campaigns with real estate investors and wholesalers. Mojo dialer, google voice, skip tracing, prop stream, appointment setter, and Acquisition Manager. I help them by making outbound calls to property owners who might be interested in selling their homes, qualifying leads, and setting appointments for my client. I also do web research, marketing campaigns, manual skip trace, and navigate county sites to get relevant info about the property and the owners. Lead Generation/Data Entry Experience: I help clients by data mining and/or web research to build an effective and successful lead generation program for their business. 1 and a half year Shopify Dropshipping Product I provide e-commerce support for retailers that need to gain a presence online. I have worked for multiple grocery chains in implementing and maintaining an e-commerce presence online. I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore innovate the work culture for the betterment of all parties concerned. I am flexible and adaptive and can work in a different environment. I have the right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoes. I work as efficiently as possible. I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result-oriented person, fully dedicated to my work. Teamwork is my best attribute. I look forward to discussing more of my expertise with you and seeing how we can potentially work together am available to speak with you anytime. I am available to speak with you anytime. Experiences in: -Project Manager -Email Support -Customer Support -Admin Support -Web Research & Data Entry -Virtual Assistance -Email Administration Let's connect! Jessa Marie
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Cold Email
    Email Support
    Customer Service
    Customer Support
    Customer Relationship Management
    Cold Calling
    Real Estate
    Data Entry
  • $15 hourly
    I worked in the BPO industry for 9 years as a Customer Service/Sales Representative. I have trained by the best BPO companies in the Philippines. I handled Outbound, inbound and chat support accounts. I am a passionate worker and can work with less supervision but with great results. After a few months of being a Customer Service Agent, I was promoted to be a Team Leader. I can provide e-mail, chat and phone support or anything just to provide excellent customer service. I love to work with the team, plan success and be part of the solution to any challenges that we encounter. I believe that giving exceptional customer service is the key to a company's growth and success. As the years went by, I managed to learn a lot and improve myself on the attitude which is very essential in this industry such as reliability, patience, focus, time management, and a positive attitude. I am willing to learn, enhance myself to provide excellent customer service. I am a full-time freelancer and I am willing to work in shifting schedule.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Invoicing
    Email Communication
    Customer Service
    Customer Support
    Report Writing
    Customer Experience
    English
    Online Chat Support
    Zendesk
  • $10 hourly
    Looking for an 𝐄𝐗𝐏𝐄𝐑𝐓 in 𝐒𝐚𝐥𝐞𝐬, 𝐂𝐨𝐥𝐝 𝐂𝐚𝐥𝐥𝐢𝐧𝐠, 𝐀𝐩𝐩𝐨𝐢𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐞𝐫 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞? Making Sure to closed every call and Best Customer Experience Provider? Then your search ends with me. 🔥𝐎𝐕𝐄𝐑𝐀𝐋𝐋 𝐒𝐀𝐋𝐄𝐒 𝐂𝐇𝐀𝐌𝐏𝐈𝐎𝐍 𝐀𝐋𝐋 𝐊𝐏𝐈 𝐎𝐂𝐓𝐎𝐁𝐄𝐑 2022 🔥𝐉𝐔𝐍𝐄 2022 𝐎𝐕𝐄𝐑𝐀𝐋𝐋 𝐒𝐀𝐋𝐄𝐒 𝐂𝐇𝐀𝐌𝐏𝐈𝐎𝐍 🔥𝐓𝐨𝐩 𝐒𝐞𝐥𝐥𝐞𝐫 𝐀𝐰𝐚𝐫𝐝𝐞𝐞 𝐰𝐢𝐭𝐡 35.14% 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐑𝐚𝐭𝐞 𝐎𝐜𝐭𝐨𝐛𝐞𝐫 2022 🟢 𝗦𝗼𝘂𝗻𝗱𝘀 𝗹𝗶𝗸𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱? 👇👇👇 𝟯 𝗾𝘂𝗶𝗰𝗸 𝘀𝘁𝗲𝗽𝘀: 1️⃣𝚂𝚎𝚗𝚍 𝚖𝚎 𝚊𝚗 𝚄𝚙𝚠𝚘𝚛𝚔 𝚖𝚎𝚜𝚜𝚊𝚐𝚎. 2️⃣𝙲𝚕𝚒𝚌𝚔 𝚝𝚑𝚎 𝚐𝚛𝚎𝚎𝚗 𝚂𝚌𝚑𝚎𝚍𝚞𝚕𝚎 𝙼𝚎𝚎𝚝𝚒𝚗𝚐 𝚋𝚞𝚝𝚝𝚘𝚗. 3️⃣𝙲𝚑𝚘𝚘𝚜𝚎 𝚘𝚗𝚎 𝚏𝚘𝚛 15 𝚖𝚒𝚗𝚞𝚝𝚎𝚜 𝚊𝚗𝚍 𝚌𝚘𝚗𝚏𝚒𝚛𝚖 𝚊 𝚝𝚒𝚖𝚎𝚜𝚕𝚘𝚝. 𝑷𝑺. 𝑯𝒊𝒓𝒊𝒏𝒈 𝒎𝒆 𝒘𝒊𝒍𝒍 𝒃𝒆 𝒘𝒐𝒓𝒕𝒉 𝒊𝒕. 𝗕𝗲𝘀𝘁 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗣𝗿𝗼𝘃𝗶𝗱𝗲𝗿🌟 𝑭𝒓𝒂𝒏𝒄𝒊𝒔*𝒘𝒊𝒏𝒌*
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Appointment Scheduling
    Appointment Setting
    Customer Satisfaction
    Outreach Strategy
    Sales Call
    Real Estate Cold Calling
    Cold Calling
    Outbound Call
    Telemarketing
    BPO Call Center
    Sales
    Customer Service
    Customer Retention
    Customer Support
  • $6 hourly
    If You're looking for an Experienced in VA and General Admin Assistant that is FAST, RELIABLE , HARDWORKING , TRUSTWORTHY and FLEXIBLE in any schedules and no attendance Issue. You're in the right Upwork profile Account. I've been in different industries for 5 year. I am a pro-active, detailed oriented person. I can work with less supervision
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Phone Communication
    Product Listings
    Order Fulfillment
    Microsoft PowerPoint
    Administrative Support
    Microsoft Word
    Logo Design
    List Building
    Social Media Website
    Customer Support
    Data Entry
    Shopify
    Inbound Inquiry
  • $10 hourly
    Dedicated to fostering growth and continual improvement, I am a firm advocate of the belief that learning is an ongoing, two-way process. 🔵 Customer Support ✔️ Proficient in addressing inquiries at various levels, encompassing order processing, dispatching, and adherence to return and refund protocols as per company standard operating procedures (SOPs). ✔️ Capable of providing effective solutions to a spectrum of customer issues, ranging from common to rare, thereby enhancing overall customer satisfaction. ✔️ Implementing a systematic follow-up approach to engage clients and prioritize customer satisfaction through the delivery of top-quality service. 🔵 Admin Assistance ✔️ Expertise in order fulfillment within both Shopify and NSS platforms, focusing on efficient dispatching. ✔️ Proficient management of calendars, emails, and chat platforms. ✔️ Creation of weekly and monthly reports, along with business reviews utilizing tools such as Canva and Google Sheets. ✔️ Proven experience in lead generation, research, data entry, and scheduling meetings for both B2B and B2C clients. ✔️ Conducting outreach tasks through cold calling to convert leads and invite for demonstrations. ✔️ Efficiently managing Google My Business accounts and possessing basic knowledge of email marketing automations. 🔵 CRM & Tools Proficiency: 💡 Microsoft Word, Excel, and PowerPoint 💡 Gsuite and Outlook Email 💡 Google Sheets, Documents, and Drive 💡 Calendly 💡 Hubspot 💡 Salesforce 💡 Intercom 💡 Shopify 💡 Google My Business 💡 NSS (Next Smart Ship) 💡 Canva, BeFunky, Giphy 💡 Omnisend 💡 Stripe 💡 Asana 🔵 Additional Training: 💡 Rising Star 💡 The 7 Habits of Highly Effective People 💡 LA Tactic Having served as a leader, I consistently strive to achieve profound and tangible results through my daily performance. I am adaptable, efficient, and capable of working with minimal supervision. It would be an honor to contribute to the rapid growth of your esteemed company, sharing my knowledge and expertise.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Shopify Apps
    Google Docs
    HootSuite
    Email Support
    Administrative Support
    Asana
    Phone Communication
    Canva
    Google Calendar
    Google Sheets
    Google Workspace
    HubSpot
    Shopify
    Data Entry
  • $16 hourly
    I'm a top-notch freelancer and my goal is to provide high-quality, professional support to my clients. With over 10 years of experience, I am both prepared and fully equipped to meet my client's needs, while attaining results that my clients and their customers are pleased with. Rest assured that I work with 100% integrity and honesty. LIST OF EXPERTISE: - Virtual Assistant (Web research, Data Entry, Calendar Management, Daily Reports) - Email and Chat Handling using Zendesk, Gorgias, Live Chat, Intercom, Etc. - Social Media Management - Graphic Design (Canva) - Handling disputes/chargebacks Most of my jobs here in Upwork are related to e-commerce product management but there is still more than I can offer. I aim to deliver excellent service to meet the satisfaction of my client. The amazing feedback I receive from my clients speaks of how much I value professionalism and integrity in all my work.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Shopify
    Administrative Support
    Customer Service
    Ecommerce Website Development
    Online Chat Support
    Microsoft Excel
    Email Communication
  • $7 hourly
    POSITIONS: - Customer Service Representative - Virtual Assistant - Appointment Setter - Office Staff - ESL Teacher - Data Entry Specialist - Chat support - Telemarketing SKILLS: Customer Assistance Professional manner Well-organized Teamwork skills Positive attitude Technical skills Highly motivated Time management TOOLS experienced: CRM Zoiper Airtable Google Hangouts Xen call Convoso dialer Pancake Slack I'm Jell, I am a customer service representative from the Philippines. I had BPO experience for almost three years handling customer service, tech support, complaints, and retention. Then I decided to work at home, to spend more time with my family For five years as a freelancer. I held positions as an online teacher, an appointment setter, and a virtual assistant. I am a fast learner and flexible with good communication abilities. I am fully confident I can adapt and am determined to learn new opportunities in your company. I am ready for a full-time and long-term position for this job. My goal is to save you time and help you reach your objectives by providing high-quality service and building a trustworthy connection with you as my client.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Virtual Assistance
    Recruiting
    Scheduling
    Customer Service
    Data Entry
    Teaching English
    BPO Call Center
    Telemarketing
    Customer Support
    Online Chat Support
  • $10 hourly
    🌟 𝙍𝙚𝙨𝙪𝙡𝙩𝙨-𝘿𝙧𝙞𝙫𝙚𝙣 𝙖𝙣𝙙 𝙈𝙪𝙡𝙩𝙞𝙛𝙖𝙘𝙚𝙩𝙚𝙙 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩📞📧💬 💪 6+ years of Customer Service Experience with VA Competence 📜 Upwork Skill Certified for Customer Service | Top 10% of Talent Marketplace What makes me special? 🧠 Quick learner with an eagle eye for detail. 💼 Experienced in call center and BPO environments. 🚀 Self-driven and independent professional. ❤️ Empathetic with strong critical thinking. ⌛ Exceptional multitasking and time management. And these tools? Easy-peasy lemon squeezy! 📈 HubSpot 🎫 Zendesk 📣 Intercom ☎️ Ring Central 📞 Avaya 📌 Trello 💬 Olark 💬 Slack 📹 Zoom 🎨Canva 📄📊Google Docs/Sheets 🖌️Adobe PS, AI, and Acrobat What's on your mind? 💭 Message me, and let's begin the discussion.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Forex Trading
    Order Processing
    Retail & Wholesale
    SaaS
    Email Support
    Email Communication
    Online Chat Support
    BPO Call Center
    Ecommerce Support
    Customer Support
    Customer Service
    Intercom
    Zendesk
    HubSpot
  • $7 hourly
    Bringing over 7 years of customer support expertise, I excel in delivering top-tier service. Beyond this, I've crafted business plans for small businesses, expanding my skill set to offer strategic insights alongside unparalleled customer care. My goal is to seamlessly blend adept customer service with strategic foresight, ensuring a holistic approach to your project's success. Additionally, my experience extends to proficiently using Mojo and Google Voice for cold-calling initiatives. These tools have empowered me to conduct successful outreach campaigns, demonstrating my ability to engage prospects effectively and drive results through strategic communication methods. Let's collaborate and elevate your business to new heights.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Slack
    Intercom
    Technical Support
    Customer Service
    Accounting Basics
    Administrative Support
    Customer Support
    Bookkeeping
    Email Communication
    Data Entry
    Online Chat Support
  • $7 hourly
    I have provided support for a couple of e-commerce stores, and the following are my areas of expertise: 1. Order Fulfillment 2. Product Import 3. Email Support 4. Facebook Support 5. Lead Generation 6. Customer Support 7. Data Entry I have over 7 years of customer service experience. I have excellent English Communication skills- both written and verbal. I worked for travel and hospitality for over 5 years and supported various of telecommunications sites - both technical and customer service. I was also a Quality Assurance Analyst for over 5 years.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Following Procedures
    Customer Support
    Communications
    Accuracy Verification
    Administrative Support
    Quality Control
    Zendesk
    Order Processing
    Online Chat Support
    Lead Generation
    Data Entry
    Email Support
  • $10 hourly
    With over a decade of experience in customer service, I have held various roles such as Customer Support, Collection Agent, Skip-tracer, Billing Associate, Back Office Associate, and Technical Support Representative. Then I started freelancing in 2019 as a Locksmith Dispatcher. I take pride in being goal-oriented, reliable, and hardworking. I am skilled in handling clients over the phone and email with efficiency and professionalism. Meeting deadlines and even finishing tasks before the due date is a norm for me. Being focused and determined towards work is my strength. Time management is one of my core competencies, and I ensure that all tasks are well done to the best of my potential. I am proficient in MS Word and MS Excel and familiar with Google Apps. I am always willing to learn new tools to better serve my clients. My primary objective is to be part of a growing company that values hard work and provides opportunities to create value and recognition through my work. I am thrilled to work with you, so let's connect!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Relationship Management
    Dispatch Technologies Dispatch
    Product Knowledge
    Customer Service
    Microsoft Office
    Microsoft Word
    Microsoft Excel
    Customer Support
    Scheduling
    Technical Support
    Email Support
    Inbound Inquiry
  • $10 hourly
    I am a trained and experienced Virtual Assistant. I've been in the freelancing industry for five years and I am dedicated to helping business owners and professionals through virtual assistance, and help them grow their business. I have been in the Business Process Outsourcing industry since 2008. My typical role as a Customer Service Representative is resolving customers' concerns like billing and their purpose for calling and lastly pitching for sales. I was also a Technical Support Representative, helping customers to troubleshoot and answering their inquiries with their provider. These experiences make me an expert in handling customers' concerns promptly. I am flexible in doing assigned responsibilities, a fast learner, and open to accepting new roles that would enhance my skills. I can adapt quickly, handle multiple tasks, and manage my time very well. I am knowledgeable of most of the Office applications as I have been using them for many years. Overall, I can be an asset to any organization I would be involved with. Skillset: General Virtual Assistance Lead Generation Appointment setting Sales Cold calling, SMS Blasting Email Management Data Entry Recruitment .
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Technical Support
    Online Chat Support
    Google Docs
    Microsoft Office
    Management Skills
    Lead Generation Strategy
    Telemarketing
    Cold Calling
    Lead Generation
    Email Marketing
    Customer Service
    Real Estate
    B2B Marketing
  • $8 hourly
    Love to help!!! Here are a few, among other things (let's go with) stuff I have heavy experience on that will surely make your campaign/project solved efficiently, effectively - and successfully: - Customer support for 8 years in total handling calls, sending sms/chat and email using zendesk, freshdesh, helpscout and other tools. - Creating templates for Launch Control - Photo/Video editing using Canva and Filmora - Using CRM tools such as LessAnnoying CRM, Rainmaker, Konnektive. - Handling different accounts such as travel account, Ecommerce, Realestate campaign and Mobility. - Deeply familiar with MS Office (Word, Excel, PowerPoint), Google Apps (Gmail, Drive, Docs, Spreadsheet), - Tools used are slacks, zoho crm, mojo, aircall, callrail, bria and other call tools, I work quickly and confidently because I love what I do. My skills can save you considerable time and energy. I can work any shifting schedules, even weekends and holidays. I'm confident that my exceptional oral and written communication skills matched with excellent customer service will make me an asset to your company.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Task Coordination
    Administrative Support
    Market Research
    Canva
    Customer Support
    Graphic Design
    Microsoft Office
    Personal Administration
    Photo Editing
    Sales
    Email Communication
    Video Editing
  • $8 hourly
    I've been with this industry for 5 years now and I wanted to showcase my skills to my future clients and deliver them great services with great results.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Email Etiquette
    Customer Service
    Telemarketing
    Product Knowledge
    Cold Calling
    Customer Support
    Data Mining
    Email Communication
    Data Entry
    Email Support
    Inbound Inquiry
  • $12 hourly
    Results Driven Telemarketing, Appointment Setter, Sales Development, Business Development, Customer Service, Admin Support Specialist, Technical Support, Virtual Assistant Energetic, experienced Telemarketer and Appointment Setter with 13 years in fast-paced customer service and call center environments. Personable and professional under pressure. Skilled in exceeding sales goals and company expectations for small to medium-sized businesses and startups. Lead Generation Prospecting, Cold Calling, Appointment setting Outreach Strategy, Inbound and Outbound campaign Exceptional Customer Service Sales Development B2B, B2C Savvy negotiator Personable , Friendly Accomplishments Consistently exceeded daily sales targets with an average of 60 sign ups each month. Earned Top Performer Award I was a Business Development Representative for SAAS Company, Jobget with a monthly quota of 60 sign -ups in a month and I've been consistently hitting and even exceeding my target. I also set appointments for our Account Executive Team in the US. I'm very comfortable with monthly quotas and a person who's very eager to learn and highly motivated. I’ve handled several accounts with well known Phone companies or Bank Institutions helping them on their campaigns such as: Steer Health - Sales Development Specialist BoostOne.io - English Speaking Appointment Setters Aged Care Made Easy - Telemarketing & Telesales, Customer Service, Appointment Setter , Personal/Virtual Assistant JobGet - B2B Telemarketing - Appointment Setting JP Morgan Chase & Co. - Fraud Analyst Home Depot powered by Citibank - Customer Service Best Buy powered by Citibank - Credit Card Application Specialist Citibank- Customer Service ATT Prepaid Wireless Service - Customer Service/Technical Support Vonage - Customer Service I have background knowledge in SalesForce, Agile, Freshworks CRM, Freshcaller Dialer, Microsoft Office, Google docs and sheets, MS Word, Excel . I can be a great asset for your company to run a successful campaign. I'm definitely highly motivated, goal oriented, and positively driven to take on new challenges. I'm looking forward to a great partnership with you and speak with you soonest.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Communication Skills
    Business Development
    Appointment Scheduling
    Sales Call
    Phone Communication
    B2B Lead Generation
    Scheduling
    Appointment Setting
    Lead Generation
    Telemarketing
    B2C Marketing
    Outbound Sales
    B2B Marketing
    Cold Calling
  • $8 hourly
    I have over 5 years of professional experience as a Customer Service Representative in the BPO Industry. I have so many experiences dealing with different kinds of customers who are irate, angry, worried, and happy. It was not an easy task but I have displayed successful responses to customers' concerns via phone, chat, or email. Not only that I made sure that I was able to assist them without lacking compassion. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company. Here are my skills and capabilities: - Customer Support - Technical Support - via Chat, Email, and Phone - Admin Staff - Sales Reporting - Sales Invoicing - Sending Email - Flight, Hotel and Restaurants Booking
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Benefits
    Data Entry
    Administrative Support
    Human Resource Management
    Teaching English
    Microsoft Excel
    Report Writing
    Online Chat Support
    Social Media Management
  • $10 hourly
    I have been in this Industry for 2 years now and have a BPO experience of over 4 years. I am focused on delivering world class customer support to my Clients and it has been my goal ever since I've been working remotely. I do have several experience in eCommerce, VA, Technical Support, and Social Media Management and I am looking forward for learning new things. I am proud to say that I have been recognized by most of my clients for my Honesty and Integrity. I always believe that by being true to ones self and loving what you do it leads you to success!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Service
    Appointment Setting
    Appointment Scheduling
    Email Communication
    Shopify
    Customer Support
    Technical Support
    Lead Generation
    Data Entry
    Online Chat Support
    Email Support
    Zendesk
  • $8 hourly
    Hi, this is Jeanie Villagonza and I am an Upwork verified with a Top-Rated badge on my profile. I started here in Upwork as an Appointment Setter, E-Commerce Customer Support, Sales Representative. I am a perfect fit if you are looking for someone to provide excellent customer support through calls or email, appointment setting, and any administrative tasks. I have a wide range of experience in this field and I can guarantee that every project becomes successful. The following are my qualifications: ✅Amazon FBA ✅Amazon Seller Central ✅WooCommerce ✅Shopify ✅Ebay ✅Virtual Assistant ✅Appointment Setting ✅Sales Representative ✅Outbound/Inbound Calls ✅Placing Orders Online ✅Wholesale ✅Customer Service ✅Personal Assistant ✅Email Support ✅Chat Support Tools I have already used: ✅Keepa ✅Seller Central ✅Asana ✅Slack ✅Google Sheets and Docs ✅Microsoft Outlook ✅Google Calendar ✅Google Meet ✅Zoom ✅Vumber ✅Tidio ✅Twilio ✅Canva ✅Booker ✅Freshdesk ✅E-Desk ✅Openphone ✅Grasshopper ✅Ring Central ✅Heymarket ✅Zendesk ✅Mailchimp I am interested in a long-term professional relationship and once you hire me, I will do my best to assure you that you won’t regret your decision. If you need any assistance, help, or a TRUSTED freelancer for your project and growing company, I'm always here to serve you!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Appointment Scheduling
    Outbound Sales
    Ecommerce Support
    Amazon Seller Central
    B2B Marketing
    Customer Service
    Shopify
    Amazon FBA
    eBay
    Sales
    Online Research
  • $9 hourly
    I am a highly capable and accomplished administrative professional with more than 9 years of experience in real estate, sales and support. My background, as well as my ability to learn quickly and apply knowledge effectively, would enable me to play a happy role with any company. I have a desire to learn about processes and very penchant for details. I believe that I have enough communication skills for the job. Finally, my stable work history attests to the loyalty I demonstrate to my employers.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Phone Communication
    Administrative Support
    Marketing
    Real Estate Acquisition
    Cold Calling
    Email Communication
    Real Estate Cold Calling
    BPO Call Center
    Customer Service
    Online Chat Support
    Email Support
  • $10 hourly
    I am an incredibly passionate and hardworking individual with strong communication skills and a high level of energy who has over 10 years of experience in giving world-class customer service. I deliver value to my clients and help to drive them to success. I have extensive experience in Credit Repair. I provide dispute resolution to different customers with QUALITY services. I do credit report updates monthly, create dispute letters, make weekly and monthly follow-ups, enter personal and credit information of new clients into CRM, and provide 100% accuracy on data entry. Most of my previous practices included account management and supervisory positions. Technical Support Specialists Tier 3, Account Specialists, Hardcore Outbound and Inbound, Customer Service Specialists with Upselling (on sales accounts), and Right Planning to provide the best service experience I also worked as a Sales Executive, Billing Account Specialist, and Technical Support Specialist Tier 3 for telecommunication companies, and as a Sales and Lead Generation slash Data Entry Team Leader, I have done Social Media Marketing successfully for my clients who are starting up their businesses. I can assist customers via phone, chat, and email. I'm good at data entry, following up, re-targeting, and, of course, providing world-class quality customer satisfaction. I consistently met all the metrics that were set to obtain as much productivity as possible. I am confident that I can offer you the services and skills that you are seeking. Thank you for your time. I look forward to taking advantage of this wonderful opportunity.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Classifieds Posting
    Classified Ads Website
    Customer Support
    Credit Scoring
    Credit Repair
    Administrative Support
    Lead Generation
    Social Media Management
    Data Entry
    Email Marketing
  • $6 hourly
    Hi there, I am Angelica Ricardo and I specialize in customer service over the phone, email, and live chat. I have a high level of customer service which I believe is an essential skill to do my job. I’ve been with an international campaign for almost 6 years. Scepter Marketing, Lansing, MI - Virtual Assistant • Provide quality customer service and handle client inquiries by phone or e-mail • Provide customer service as the first point of contact • Handle client inquiries by phone or e-mail • Prepare customer spreadsheets and keep online records • Manage and update Social Media Accounts Homestoreking.NL, Netherlands – Virtual Assistant (On-call Part-time) • Product editing (Description, Product Name, and Adding photos • Sending emails and calling suppliers to start a partnership with the clients' website Strategae, Zagreb, Croatia – Inside Sales Agent • Familiarizing yourself with essential details of our products and services. • Call prospective clients using a list of phone numbers provided to you. • Keeping a detailed log of calls, including those which were not answered. • Attempting to contact prospective clients who you have been unable to contact. INSPIRO PH, Quezon City, PH - Customer Service Representative • Provide quality customer service (Inbound and Outbound Calls, Email, and Chat) • Order Processing, Checking the status of orders, Processing refunds, and credits My goal in Upwork is to help clients who need an experienced Customer Service Specialist who could work with them for a long time. If that’s what you need, please contact me. Kind regards, Angelica
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Service
    Product Knowledge
    Email Communication
    Communication Etiquette
    Communications
    Microsoft Excel
    Quality Assurance
    Administrative Support
    Online Chat Support
    Email Support
  • $7 hourly
    As your business begins to develop, you continue to confront a lot of responsibility. Toward the day's end, you think: "How might I deal with that tension all alone?" You cannot work on all of that tasks yourself. Having an EXTRA PAIR OF HANDS in your day-to-day operations is essential to the growth of your business. That is why I am here to be your EXTRA PAIR OF HANDS! I am reliable, fast, detail-oriented, and I can easily adapt to working in any environment. Always motivated by challenges and always work to the highest of my ability. I can offer a lot to your business, you can give me all the tasks that you feel I can execute and I will provide you more leisure time with your family and friends by giving me those various administrative tasks. I am highly communicative and I have a strong command of the English language and I'm for the most part online here in Upwork so consistent correspondence isn't an issue. I can be your go-to-guy in these areas: ✔️Phone & Chat Support ✔️Customer Service ✔️Cold Calling ✔️Audio Transcription ✔️Data Entry ✔️Internet Research ✔️Microsoft Office ✔️File Management ✔️Order Processing ✔️Administrative Tasks Send me a message and let's have a quick chat! 😉
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Customer Service
    Data Entry
    Email Communication
    Customer Support
    Administrative Support
    Phone Communication
    Cold Calling
    Answered Ticket
    Communication Etiquette
    Online Chat Support
    Email Support
    Inbound Inquiry
    General Transcription
  • $15 hourly
    Hello! I'm Jerry, a top-rated and highly skilled virtual assistant here on Upwork. I excel in quickly grasping new concepts and collaborating effectively within teams. My ability to multitask and efficiently prioritize projects ensures that I consistently deliver outstanding service and ensure client satisfaction. EXPERIENCES: - Virtual Assistant - Graphic Design - Customer Service Representative - Phone / Email / Chat Support - Call Center Quality Assurance Specialist - Digital Marketing - Executive / Administrative Assistant - Social Media Management SKILLS: - Excellent written and verbal English communication skills - Graphic Design / Canva Pro - Google Suite - MS Office - Data Entry - Web Research - Proofreading - Process Flowchart Creation - Whiteboard Animation - Transcription - Email and Calendar Scheduling - Lead Generation / Sales Navigator - Chatbot Development - Social Media Content Creation and Scheduling - Social Media Advertising - Social Media Community Creation and Development Shoot me a message, and let's discuss how I can provide you the best service!
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Administrative Support
    Digital Marketing
    Online Research
    Social Media Management
    Graphic Design
    Customer Service
    Whiteboard Animation
    Email Support
    Canva
    Doodly
    Google Docs
    Data Entry
  • $15 hourly
    Are you looking for an exceptional customer service representative who can provide world-class assistance to your customer? Here's what I can offer: -23 years of Customer Service Experience (Dell, AT&T, America Online to name a few) -Leadership experience (Supervisor, Team Leader and Operations Manager Trainee) -Exceptional phone, email, chat and ticket skills. -Proficient in administrative work -Critical thinker, attention to details and smart logical decision-making skills -Advanced Microsoft Office skills -CRM tools experience
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Time Management
    Leadership Skills
    Customer Support
    Email Communication
    Product Knowledge
    Photo Editing
    Microsoft Excel
    Online Chat Support
    Email Support
  • $10 hourly
    I am currently working on a part-time basis for a New York-based clothing store client as a customer service. - I answered customer emails through ZOHO, and I answered chats in Shopify and FB messenger too. - I send invoices if needed, edit orders and check FB comments I worked for Upwork Global Inc. from Jul 12, 2021, to July 28, 2023, as a Customer Phone Ambassador. - I took inbound calls catering Upwork clients and freelancers. - Do outbound calls to follow up on their tickets or misscalls. - I also worked on emails/tickets through Zendesk. I was hired as an Account manager/Phone/chat/email customer support/Customer service/purchasing by an Upwork client last October 15, 2019. - I ordered car parts from yards. - Do the follow-ups on my orders. - Input my order information on a Google Spreadsheet. I started working for Upwork as a Facebook Data Entry and Member Processing in July 2019 until now. - I vet the people who request to join their group. - Then enter their information into Google Spreadsheet. I worked for more than three years as a back-office customer support representative for one of the biggest retail stores in the US. I took the following tasks excellently: - E-mail/Phone support representative for a US retail store and a software company - Order placing, order status, order returns and exchanges, order cancellations, account management, loyalty program, escalations, and complaints I am also skilled in the following areas: - CRM platform - Email responses - LinkedIn Snippets - Microsoft Office Word, Excel, and Outlook You'll be amazed at how driven and hard-working I am! I am reliable, have a keen eye for details, have good verbal and written communication, and I am a team player but can work excellently with minimal supervision. I'm looking to build a career and am excited to embark on a journey with you! Thanks for reading! :)
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Email Support
    Order Tracking
    Order Processing
    Customer Service
    Administrative Support
    Customer Support
    English Tutoring
    Time Management
    Email Communication
    Data Entry
  • $6 hourly
    Providing excellent customer service and resolving multiple disputes and chargebacks from customers is what I have done for my clients for the past several years. It is my goal to assist you in handling customer service as well as handling all disputes at the same time. PROFICIENT WITH: Shopify Zendesk Reamaze Gorgias Google Apps Asana Slack Stripe Paypal Microsoft Office I specialize in phone, chat, and email customer service for small to large businesses in the United States. Some of the accounts that I have handled are Multiple Shopify eCommerce stores, Microsoft Online Store, Sprint, MagicJack, and John Hancock Retirement plan. My tasks include: - Dealing with disputes for Stripe and PayPal and getting them resolved in the client's favor. - processing and updating orders through Shopify - answering general inquiries, order processing, processing corrections and disputes of customers, tracking and checking the status of orders, and billing inquiries. - managing a full block of clients and providing high-quality service and problem-solving support - maintained current client contract records and followed up as appropriate through email or phone. - document and track significant client discussions or suggestions. - provide quality client administration by processing the assigned task on time. The ability to provide excellent service remotely or virtually is something I have been trained to do, and I am always willing to learn more about it. You can count on me to help you grow your business and accomplish all of your objectives together.
    vsuc_fltilesrefresh_TrophyIcon Phone Support
    Email Communication
    Stripe
    Slack
    PayPal
    Problem Solving
    Technical Support
    Microsoft Office
    Customer Service
    Zendesk
    Shopify
    Order Processing
    Online Chat Support
    Email Support
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