Hire the Best Phone Support Agents
in the Philippines

I have 10 years of experience in Customer Service assisting U.S customers. I was trained in a large call center in the Philippines and served as Preboarding Coordinator for 2 years. I also worked as an Escalation Management for a technical account. I worked as an appointment setter assigned for scheduling an Annual Health Assessment, Mammogram, etc for medical insurance members. I believe that my skills and experiences would be a strong fit for the team. I am proficient at speaking with clients on the phone and over email. I'll make every effort to help each customer and give them the best customer service possible. Take risks, work wisely, and always be open to change. Do not be intimidated by something you don’t know. Take it as a challenge and conquer it. Skills can be acquired and things can be learned, you just have to put in the extra effort. And it’s okay to not know everything, as long as you’re willing to grow and learn something. Don’t hesitate to go the extra mile; it’s going to be worth it!

10 years as a 911 Senior Level Customer service support awarded through years of excellent work. Dedicated customer service representative in the BPO industry. Consistently achieved high customer satisfaction rankings. Committed to continuous improvement. Highly organized, innovative, beats deadlines and exceeds company goals. Attentive to details and follow-up, with superior written and verbal communication skills. Expert in Shopify E-commerce dropshipping using Intercom, Freshdesk, Helpscout, Reamaze, Gorgias, Zendesk, Gmail etc.

I bring over 10 years of mixed experience in customer support and dispatch operations. I’ve handled phone and chat support with clarity and care, working as a customer and tech support agent, dispatcher, receptionist, and scheduling coordinator for telco, appliance and HVAC repair, roofing and insulation, and locksmith companies across the U.S. I’m familiar with platforms like Zoho Desk, Workiz, Cyberwolf, and other CRM systems used in Philippine-based call centers. I’m quick to learn new tools that help teams stay efficient, responsive, and results-driven. I’m dependable. I show up, I deliver, and I support wherever the team needs me. No shortcuts, no excuses.

Thank you for visiting my profile, Here are the projects and jobs that I have accomplished in the past 13 years. Customer Service Representative for Sears 2009 -Scheduling technicians who would repair customers' appliances. Customer Service Representative for Publishing company 2009 -taking order and canceling a subscription. Level1 Servicedesk analyst for Visteon 2009 -creating tickets and troubleshooting end-users' issues. Incident Manager for Siemens 2010 -Handling P1 tickets. Upwork/Odesk projects since 2011 Real Estate VA -calling potential sellers and buyers, posting Infos and pictures on their website. Phone rep for a taxi company -Booking cabs for customers CSR for a telecom company -Basic troubleshooting and cold calling Several Lead Generation Customer Service Representative for a construction company -giving quotes to customers inquiry Customer Service Representative for Amazon sellers -taking orders and processing replacements and refunds. -follow up on negative reviews

I am an experienced Guest Communication Specialist and General Virtual Assistant seeking a full-time position in the Short-Term Rental industry. I have over four years of remote work experience and nine years of overall experience in short-term rentals, specializing in guest communication, reservation management, customer service, and property operations support. Passionate about helping property owners and managers grow and succeed through excellent service and reliable support Here are my daily routines as an Airbnb / Vrbo Manager: ⚡ Guest Relations (Airbnb, Booking'com, Vrbo, Guesty, Hospitable, Streamline, Track, Minut, NoiseAware, Google Workspace, Night Owl) ⚡ Screen potential guests and manage reservations/bookings ⚡ Coordinate with cleaners and maintenance teams through Breezeway ⚡ Provide guest support and resolve guest concerns promptly and professionally ⚡ Respond to guest inquiries in a timely manner ⚡ Send welcome, check-in, check-out, and post-stay messages to maintain excellent guest communication ⚡ Maintain high guest satisfaction, achieve 5-star reviews, and help retain Superhost status ⚡ Handle administrative tasks and data entry ⚡ Manage listing calendars, availability, and booking schedules ⚡ Create, update, and optimize property listings across multiple booking platforms ⚡ Write and respond to guest reviews ⚡ Monitor property noise alerts and security notifications using Minut and NoiseAware ⚡ Assist with pricing updates and minimum night stay adjustments ⚡ Coordinate early check-ins, late check-outs, and special guest requests ⚡ Track maintenance issues and follow up to ensure completion ⚡ Communicate with property owners regarding guest stays, maintenance, and property updates ⚡ Help improve occupancy rates and overall guest experience ⚡ Ensure house rules are followed and address any violations professionally ⚡ Handle guest payment management and reservation-related transactions ⚡ Manage guest reviews, including review disputes with OTAs ⚡ Coordinate with Airbnb and Vrbo regarding disputes, claims, and account-related issues As a Virtual Assistant: ⚡Administrative Tasks (Track, Basecamp, Slack, GHL, Salesforce, Airtable) ⚡Chat Support ⚡Email Support/ Management ⚡Data Entry ⚡ Basic Design (Canva) *GUEST RESERVATION AGENT & ADMIN SUPPORT- Mar 2023 - June 2026 Patriot Host LLC - North Carolina, USA Industry: Short Term Rentals Co-Host/ Vacation Rentals Role Specialization: Customer Support, Admin ____________________ *ASSISTANT PROPERTY MANAGER- Dec 2022 - May 2023 BNB CEOs - Arizona, USA Industry: Short Term Rentals Co-Host/ Vacation Rentals Role Specialization: Customer Support, Property Management& Data Entry -Start-up company (Project Based) -Created and listed properties in various booking sites such as Vrbo, Airbnb and Booking. com-Connecting and integrating the listings hospitable (Channel Manager) -Created SOPs and scripts for communications and reviews. -Communication support between the guests, property owners and cleaning staff. -Using Slack for team communication. _____________________ *GUEST COMMUNICATION SPECIALIST- Apr 2022 - Jun 2026 Patriot Host LLC - Colorado, USA Industry: Short Term Rentals Co-Host/ Vacation Rentals Role Specialization: Customer Support, Property Management& Data Entry -Responding to guests inquiries/ messages on Airbnb and Vrbo. -Recording and responding to good and bad reviews. -Coordinating with the cleaners and maintenance staffs. -Night shift monitoring. Using Minut & Noiseaware for noise monitoring and Night Owl for cameras. -Using Hospitable and Guesty as channel managers. -Using Slack for team communication. _____________________ *APPOINTMENT SPECIALIST- Mar 2022 - Jan 2023 Online CEOs - Florida, USA Industry: Broadcast Media Production and Distribution Role Specialization: Calendar Management & Appointment Setting -Responsible on managing the Sales Calendar. -Qualifying leads from online ads. -Handling SMS campaign. -Sending reminders and follow ups to DM Closers about the scheduled sales calls. -Using Basecamp for team communication -Using GHL for SMS campaign and leads communication. ______________________ *VRBO CHAT & EMAIL SUPPORT- Sep 2018 - Mar 2022 Sutherland Global - Philippines Industry: BPO (Business Process Outsourcing) Role Specialization: Live Chat & Email Handling -Supporting all guests and property owners across the Globe. -Providing excellent customer support via live chat. -Escalating issues/ concerns to the higher departments. -Coordinating with the property owners via email about their listings or issues. -Using Salesforce as CRM. ___________________ *VRBO PHONE SUPPORT REPRESENTATIVE- Mar 2017 - Sep 2018 Sutherland Global - Philippines Industry: BPO (Business Process Outsourcing)Role Specialization: Phone Support agent -Supporting all guests across the Globe. -Providing excellent customer support via phone. -Escalating issues/ concerns to the higher departments. -Using Salesforce as CRM

I used to work recently for an ecom footwear brand as a customer service VA. - I answered Instagram DMs, deleted negative comments, and checked orders. I used to work with a Canada-based online clothing store as a customer service agent. - I answered emails and reached out to customers needing verification and additional details to ship their orders properly. - I worked with the Fulfillment Team to ensure on-time order processing and to provide efficient customer support. I used to work on a part-time basis for a New York-based clothing store client in customer service. - I answered customer emails through ZOHO, and I answered chats in Shopify and FB messenger too. - I send invoices if needed, edit orders and check FB comments I worked as a Customer Phone Ambassador for Upwork Global Inc. from Jul 12, 2021, to July 28, 2023. - I took inbound calls catering to Upwork clients and freelancers. - Make outbound calls to follow up on their tickets or misscalls. - I also worked on emails/tickets through Zendesk. I was hired as an Account manager/Phone/chat/email customer support/Customer service/purchasing by an Upwork client last October 15, 2019. - I ordered car parts from yards. - Do the follow-ups on my orders. - Input my order information on a Google Spreadsheet. I started working for Upwork as a Facebook Data Entry and Member Processing in July 2019 until now. - I vet the people who request to join their group. - Then enter their information into Google Spreadsheet. I worked for more than three years as a back-office customer support representative for one of the biggest retail stores in the US. I took the following tasks excellently: - E-mail/Phone support representative for a US retail store and a software company - Order placing, order status, order returns, and exchanges, order cancellations, account management, loyalty program, escalations, and complaints. You'll be amazed at how driven and hard-working I am! I am reliable, have a keen eye for details, and communicate well verbally and in writing. I am a team player but can work excellently with minimal supervision. I'm looking to build a career and am excited to embark on a journey with you! Thanks for reading! :)