Hire the best Phone Support Agents in the Philippines
Check out Phone Support Agents in the Philippines with the skills you need for your next job.
- $7 hourly
- 4.9/5
- (15 jobs)
Welcome to my Profile. My name is Jessa. I am a flexible real estate specialist here on Upwork. A trustworthy professional with 6 years of combined experience as a Virtual Assistant Real Estate Experience: I have done multiple cold-calling campaigns with real estate investors and wholesalers. Mojo dialer, google voice, skip tracing, prop stream, appointment setter, and Acquisition Manager. I help them by making outbound calls to property owners who might be interested in selling their homes, qualifying leads, and setting appointments for my client. I also do web research, marketing campaigns, manual skip trace, and navigate county sites to get relevant info about the property and the owners. Lead Generation/Data Entry Experience: I help clients by data mining and/or web research to build an effective and successful lead generation program for their business. I am looking for a challenging position and friendly organization with major responsibilities that will effectively utilize my skills and to join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore innovate the work culture for the betterment of all parties concerned. I am flexible and adaptive and can work in a different environment. I have the right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoes. I work as efficiently as possible. I am positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result-oriented person, fully dedicated to my work. Teamwork is my best attribute. I look forward to discussing more of my expertise with you and seeing how we can potentially work together am available to speak with you anytime. I am available to speak with you anytime. Experiences in: -Project Manager -Email Support -Customer Support -Admin Support -Web Research & Data Entry -Virtual Assistance -Email Administration Let's connect! Jessa Marie
Phone Support
Cold EmailEmail SupportCustomer ServiceCustomer SupportCustomer Relationship ManagementCold CallingReal EstateData Entry - $40 hourly
- 5.0/5
- (12 jobs)
E-payment Expert 💳 Payment Processing 🌐 Online Transactions Bookkeeping Expertise 💼 Financial Record Keeping 🧾 Transaction Tracking Email Support Proficiency ✉️ Prompt Responses 📧 Inbox Management Chat Support Mastery 💬 Live Chat Solutions 🤝 Customer Interaction Administrative Wizardry 🗃️ Organized Task Management 📅 Calendar Coordination Technical Skills 💻 Tech Savvy 🔄 Adaptive Learning Research Enthusiasm 📚 In-Depth Exploration 🧠 Analytical Insight Data Entry Precision 📊 Accurate Data Handling ⌨️ Efficient Typing Skills
Phone Support
Account ManagementFinTech ConsultingBank ReconciliationGoogle SheetsMicrosoft ExcelAccountingFinanceEcommerceInvoicingCustomer ServiceEmail SupportAdministrative SupportTechnical SupportVirtual Assistance - $15 hourly
- 4.9/5
- (14 jobs)
I worked in the BPO industry for 9 years as a Customer Service/Sales Representative. I have trained by the best BPO companies in the Philippines. I handled Outbound, inbound and chat support accounts. I am a passionate worker and can work with less supervision but with great results. After a few months of being a Customer Service Agent, I was promoted to be a Team Leader. I can provide e-mail, chat and phone support or anything just to provide excellent customer service. I love to work with the team, plan success and be part of the solution to any challenges that we encounter. I believe that giving exceptional customer service is the key to a company's growth and success. As the years went by, I managed to learn a lot and improve myself on the attitude which is very essential in this industry such as reliability, patience, focus, time management, and a positive attitude. I am willing to learn, enhance myself to provide excellent customer service. I am a full-time freelancer and I am willing to work in shifting schedule.
Phone Support
InvoicingEmail CommunicationCustomer ServiceCustomer SupportReport WritingCustomer ExperienceEnglishOnline Chat SupportZendesk - $16 hourly
- 5.0/5
- (18 jobs)
I'm a top-notch freelancer and my goal is to provide high-quality, professional support to my clients. With over 10 years of experience, I am both prepared and fully equipped to meet my client's needs, while attaining results that my clients and their customers are pleased with. Rest assured that I work with 100% integrity and honesty. LIST OF EXPERTISE: - Virtual Assistant (Web research, Data Entry, Calendar Management, Daily Reports) - Email and Chat Handling using Zendesk, Gorgias, Live Chat, Intercom, Etc. - Social Media Management - Graphic Design (Canva) - Handling disputes/chargebacks Most of my jobs here in Upwork are related to e-commerce product management but there is still more than I can offer. I aim to deliver excellent service to meet the satisfaction of my client. The amazing feedback I receive from my clients speaks of how much I value professionalism and integrity in all my work.
Phone Support
ShopifyAdministrative SupportCustomer ServiceEcommerce Website DevelopmentOnline Chat SupportMicrosoft ExcelEmail Communication - $10 hourly
- 4.7/5
- (12 jobs)
🎙️Voice over Talent 👨💻Customer service 🛠️Technical support Hi I'm Chuck, one of the virtual professionals! I would love an opportunity to add value to your business! I am fully capable and aware of how dynamic this industry is. The excitement of converting a simple call into a sale, keeps me driven in this business! From the skills and tactics that I have mastered in my previous experience in customer service, I was promoted to Subject Matter Expert. That experience taught me on how to be more compassionate and level with the customers, for me to get their buy-in. These traits made me reputable and I was an asset to the organization. This also transitioned in my Real estate and through my E-commerce experience. I always made my clients feel that I was indispensable. Apart from the "white glove services" that I can provide to our clients, I can also perform email correspondence, real-time chat support, and sorting schedules, just to name a few. In this industry where I am working remotely, no doubt that Integrity will not be an issue. My job is to take care of your business, and I will treat it as my own. My target is to assist you in leveraging your time, so you will be able to take care of other things. Every day will be exciting as we expand your business and create that winning culture!
Phone Support
CommunicationsGoogle SheetsSlackData EntryCustomer SatisfactionVoice-OverHealthcare ManagementMicrosoft ExcelAmazon FBACustomer SupportTechnical SupportCustomer ServiceEnglish - $20 hourly
- 4.9/5
- (6 jobs)
💯100% Job Success Rate 🥇10 Years of Delivering Customer Success 🤝 More Than an Assistant, A Strategic Partner Free up your time to focus on what matters! I handle your time-consuming tasks, from 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘤𝘦 𝘵𝘰 𝘴𝘢𝘭𝘦𝘴, 𝘴𝘰𝘤𝘪𝘢𝘭 𝘮𝘦𝘥𝘪𝘢 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘢𝘯𝘥 𝘢𝘥𝘮𝘪𝘯𝘪𝘴𝘵𝘳𝘢𝘵𝘪𝘷𝘦 𝘵𝘢𝘴𝘬𝘴, I'm your all-in-one ally! Here's how I can help 👇👇👇 🔥𝙔𝙤𝙪𝙧 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝘾𝙝𝙖𝙢𝙥𝙞𝙤𝙣🔥 ➡️As a customer service professional with over 5 years of experience, I'm committed to delivering exceptional support. I'm skilled in efficient multitasking, problem-solving, and building strong customer relationships. You can count on me for consistent, high-quality service, even under pressure. 🔥𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙫𝙚 𝙋𝙤𝙬𝙚𝙧𝙝𝙤𝙪𝙨𝙚🔥 ➡️I'm a skilled administrative professional specializing in organization and support. From managing emails and calendars to conducting research and data entry, I'll ensure your administrative tasks are handled efficiently and effectively. 🔥 𝙔𝙤𝙪𝙧 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙂𝙖𝙢𝙚-𝘾𝙝𝙖𝙣𝙜𝙚𝙧 🔥 ➡️ As a skilled social media manager, I specialize in creating impactful strategies that amplify your online presence. From crafting engaging content to growing your audience and driving meaningful interactions, I’m here to help you build a strong, authentic brand. Let’s turn likes into loyal customers and followers into advocates! 💻📈 🔥𝙔𝙤𝙪𝙧 𝙎𝙖𝙡𝙚𝙨 𝙎𝙪𝙥𝙚𝙧𝙨𝙩𝙖𝙧🔥 ➡️As a seasoned sales professional with over 3 years of experience, I'm dedicated to driving lead generation and conversion. I'll guide you through the sales process, build strong customer relationships, and leverage targeted marketing strategies to attract new business. 🛠️𝙏𝙤𝙤𝙡𝙨 𝙄 𝙐𝙨𝙚 𝙩𝙤 𝙃𝙚𝙡𝙥 𝙔𝙤𝙪 𝙎𝙪𝙘𝙘𝙚𝙚𝙙 ✦Google Suite (𝘋𝘳𝘪𝘷𝘦, 𝘎𝘮𝘢𝘪𝘭, 𝘔𝘦𝘦𝘵, 𝘊𝘢𝘭𝘦𝘯𝘥𝘢𝘳) ✦Microsoft Tools (𝘌𝘹𝘤𝘦𝘭, 𝘞𝘰𝘳𝘥, 𝘗𝘰𝘸𝘦𝘳𝘱𝘰𝘪𝘯𝘵, 𝘖𝘧𝘧𝘪𝘤𝘦) ✦Salesforce ✦Shopify ✦ClickUp ✦Zendesk ✦Hubspot ✦Ring Central ✦Discord ✦Workforce ✦Slack ✦Sprout Social ✦Canva ✦Loom ✦Zoho ✦Buffer ✦Calendly ✦Metricol ✦Meta Business Suite ✦Trello ✦Podio ✦Enzo ✦Aircall ✦Aircall ✦LinkedIn Sales Navigator Ready to propel your business? Let's chat! Talk soon! *wink* Venus less
Phone Support
Lead GenerationLinkedIn Sales NavigatorProject Management SupportBusiness DevelopmentEmail SupportProduct KnowledgeCustomer EngagementVirtual AssistanceEmail ManagementSocial Media ManagementAdministrative SupportCustomer Service - $15 hourly
- 5.0/5
- (8 jobs)
A college graduate with a colorful academic background. Is flexible, passionate, detail oriented, creative and is a quick learner which allows for easy adaptability in a fast-paced, dynamic and demanding work environment. Possesses great work ethic, leadership, management and organizational skills acquired through several years of meticulous academic and professional training, which ensures that designated duties and responsibilities are met in a timely and efficient manner. Equipped with exceptional social, interpersonal and communication skills as well as patience and a pleasing personality which helps in dealing with a wide variety of clientele. Is proficient in basic computer applications (MS Word, Excel, PowerPoint etc). Takes constructive criticism well, and can work effectively alone or within a group. Experience in handling my own team for a year, and a consistent top performing agent prior to becoming a team manager.
Phone Support
Email CommunicationCustomer ServiceOnline Chat SupportAdministrative Support - $10 hourly
- 5.0/5
- (4 jobs)
Do you need an experienced virtual assistant for the long haul? Why not choose someone with $10K+ in earnings and who has helped clients before? I am cost-effective, tech-savvy, and with keen attention to detail, too! My clients counted on me for various tasks, including but not limited to the following 👇 🌟Ad Hoc Tasks 🌟Copywriting 🌟Customer Service 🌟Data Entry 🌟Editing 🌟Email Correspondence 🌟Email Support 🌟Invoicing 🌟Lead Generation 🌟Phone Support 🌟Researching 🌟Social Media Management 🌟Transcription I am also proficient or familiar with the following software or tools 👇 🌟Atlassian 🌟Google Ads 🌟Google Suite / Google Workspace (Calendar, Drive, Meet, Voice) 🌟GoToWebinar 🌟Jotform 🌟Monday.com 🌟QuickBooks 🌟Slack 🌟Stripe 🌟WooCommerce 🌟WordPress 🌟ZenDesk 🌟ZohoDesk 🌟Zoom LET ME HELP YOU. Connect with me and let’s talk about what you need over coffee! ☕
Phone Support
Email SupportWordPressZoho DeskZendeskCustomer SatisfactionCustomer ServiceCustomer SupportGoogle Ads - $7 hourly
- 5.0/5
- (5 jobs)
Bringing over 7 years of customer support expertise, I excel in delivering top-tier service. Beyond this, I've crafted business plans for small businesses, expanding my skill set to offer strategic insights alongside unparalleled customer care. My goal is to seamlessly blend adept customer service with strategic foresight, ensuring a holistic approach to your project's success. Additionally, my experience extends to proficiently using Mojo and Google Voice for cold-calling initiatives. These tools have empowered me to conduct successful outreach campaigns, demonstrating my ability to engage prospects effectively and drive results through strategic communication methods. Let's collaborate and elevate your business to new heights.
Phone Support
SlackTechnical SupportCustomer ServiceAccounting BasicsAdministrative SupportCustomer SupportBookkeepingIntercomEmail CommunicationData EntryOnline Chat Support - $12 hourly
- 5.0/5
- (5 jobs)
I am a seasoned professional in Customer Service and Sales with over seven years of experience working with leading telecommunications companies in the US and Australia. Throughout my career, I have excelled in customer care and sales while consistently going above and beyond to meet client needs and build robust customer advocacy. In addition to my core expertise, I bring a diverse skill set that includes four years of appointment setting, expertise in lead generation, data entry proficiency, and a solid background as a content marketing specialist. I also have over three years of experience as a virtual assistant, providing comprehensive support to remote operations. As a licensed teacher, I am adept at teaching English and offering tutoring services, which further demonstrates my versatility in professional and educational environments. My strong communication skills, resourcefulness, and adaptability allow me to effectively connect with a wide range of personalities—whether clients, colleagues, or management. I am eager to collaborate with fellow professionals, continuously refine my skills, and contribute my expertise to new and exciting opportunities.
Phone Support
Content Marketing StrategyBlockchain, NFT & CryptocurrencyCryptocurrencyData EntrySchedulingAppointment SettingSalesCustomer ServiceCold CallingCustomer SupportTelemarketingEmail TemplateOutbound SalesB2C Marketing - $7 hourly
- 5.0/5
- (16 jobs)
I have provided support for a couple of e-commerce stores, and the following are my areas of expertise: 1. Order Fulfillment 2. Product Import 3. Email Support 4. Facebook Support 5. Lead Generation 6. Customer Support 7. Data Entry I have over 7 years of customer service experience. I have excellent English Communication skills- both written and verbal. I worked for travel and hospitality for over 5 years and supported various of telecommunications sites - both technical and customer service. I was also a Quality Assurance Analyst for over 5 years.
Phone Support
Following ProceduresCustomer SupportCommunicationsAccuracy VerificationAdministrative SupportQuality ControlZendeskOrder ProcessingOnline Chat SupportLead GenerationData EntryEmail Support - $5 hourly
- 5.0/5
- (11 jobs)
5 Years of combined customer service, sales, and technical support experience. I am well versed in phone handling and email support. I can easily adapt to new tasks. I put high importance on integrity and the quality of work I put on the table
Phone Support
Email CommunicationData EntryFollowing ProceduresCustomer ServiceReportBooking Management SystemOnline Chat SupportEmail Support - $6 hourly
- 4.8/5
- (4 jobs)
🔥Helping Business Owners Overcome Tech Challenges with Ease What I am and What I have: 💰💸 C𝓸𝓼𝓽-E𝓯𝓯𝓮𝓬𝓽𝓲𝓿𝓮 𝓪𝓷𝓭 T𝓮𝓬𝓱 S𝓪𝓿𝓿𝔂 ⚡💻𝓗𝓲𝓰𝓱-𝓼𝓹𝓮𝓮𝓭 𝓘𝓷𝓽𝓮𝓻𝓷𝓮𝓽 𝓪𝓷𝓭 𝓔𝓺𝓾𝓲𝓹𝓶𝓮𝓷𝓽 🔥Proactive 🔥Loves helping businesses grow and thrive ⭐⭐⭐⭐⭐⭐𝗠𝘆 𝗰𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 𝗶𝘀 𝘁𝗼 𝗹𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝗺𝘆 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲 𝘁𝗼 𝗰𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺'𝘀 𝘀𝘂𝗰𝗰𝗲𝘀𝘀, 𝗮𝘀𝘀𝗶𝘀𝘁𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗶𝗻 𝗿𝗲𝗮𝗰𝗵𝗶𝗻𝗴 𝗻𝗲𝘄 𝗵𝗲𝗶𝗴𝗵𝘁𝘀. 𝗪𝗶𝗻𝗸 𝗪𝗶𝗻𝗸! 𝙊𝙩𝙝𝙚𝙧 T𝙝𝙞𝙣𝙜𝙨 W𝙝𝙮 𝙢𝙮 C𝙡𝙞𝙚𝙣𝙩𝙨 B𝙤𝙤𝙠 M𝙚 👇 🔥𝘈𝘥𝘮𝘪𝘯𝘪𝘴𝘵𝘳𝘢𝘵𝘪𝘷𝘦 𝘚𝘶𝘱𝘱𝘰𝘳𝘵: 𝘗𝘳𝘰𝘧𝘪𝘤𝘪𝘦𝘯𝘵 𝘪𝘯 𝘮𝘢𝘯𝘢𝘨𝘪𝘯𝘨 𝘦𝘮𝘢𝘪𝘭𝘴, 𝘴𝘤𝘩𝘦𝘥𝘶𝘭𝘪𝘯𝘨 𝘢𝘱𝘱𝘰𝘪𝘯𝘵𝘮𝘦𝘯𝘵𝘴, 𝘢𝘯𝘥 𝘤𝘰𝘰𝘳𝘥𝘪𝘯𝘢𝘵𝘪𝘯𝘨 𝘮𝘦𝘦𝘵𝘪𝘯𝘨𝘴. 🔥𝘋𝘢𝘵𝘢 𝘌𝘯𝘵𝘳𝘺 𝘢𝘯𝘥 𝘖𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯: 𝘚𝘬𝘪𝘭𝘭𝘦𝘥 𝘪𝘯 𝘦𝘯𝘵𝘦𝘳𝘪𝘯𝘨 𝘢𝘯𝘥 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘪𝘯𝘨 𝘥𝘢𝘵𝘢 𝘪𝘯 𝘴𝘱𝘳𝘦𝘢𝘥𝘴𝘩𝘦𝘦𝘵𝘴 𝘢𝘯𝘥 𝘥𝘢𝘵𝘢𝘣𝘢𝘴𝘦𝘴. 🔥𝘙𝘦𝘴𝘦𝘢𝘳𝘤𝘩: 𝘊𝘢𝘱𝘢𝘣𝘭𝘦 𝘰𝘧 𝘤𝘰𝘯𝘥𝘶𝘤𝘵𝘪𝘯𝘨 𝘵𝘩𝘰𝘳𝘰𝘶𝘨𝘩 𝘰𝘯𝘭𝘪𝘯𝘦 𝘳𝘦𝘴𝘦𝘢𝘳𝘤𝘩 𝘰𝘯 𝘷𝘢𝘳𝘪𝘰𝘶𝘴 𝘵𝘰𝘱𝘪𝘤𝘴. 🔥𝘊𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯: 𝘚𝘵𝘳𝘰𝘯𝘨 𝘸𝘳𝘪𝘵𝘵𝘦𝘯 𝘢𝘯𝘥 𝘷𝘦𝘳𝘣𝘢𝘭 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘪𝘰𝘯 𝘴𝘬𝘪𝘭𝘭𝘴, 𝘦𝘯𝘴𝘶𝘳𝘪𝘯𝘨 𝘤𝘭𝘦𝘢𝘳 𝘢𝘯𝘥 𝘦𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦 𝘤𝘰𝘳𝘳𝘦𝘴𝘱𝘰𝘯𝘥𝘦𝘯𝘤𝘦. 🔥𝘛𝘢𝘴𝘬 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵: 𝘌𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘪𝘯 𝘱𝘳𝘪𝘰𝘳𝘪𝘵𝘪𝘻𝘪𝘯𝘨 𝘵𝘢𝘴𝘬𝘴 𝘢𝘯𝘥 𝘮𝘦𝘦𝘵𝘪𝘯𝘨 𝘥𝘦𝘢𝘥𝘭𝘪𝘯𝘦𝘴. 🔥𝘛𝘦𝘤𝘩𝘯𝘪𝘤𝘢𝘭 𝘗𝘳𝘰𝘧𝘪𝘤𝘪𝘦𝘯𝘤𝘺: 𝘍𝘢𝘮𝘪𝘭𝘪𝘢𝘳 𝘸𝘪𝘵𝘩 𝘢 𝘷𝘢𝘳𝘪𝘦𝘵𝘺 𝘰𝘧 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘢𝘯𝘥 𝘵𝘰𝘰𝘭𝘴 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘔𝘪𝘤𝘳𝘰𝘴𝘰𝘧𝘵 𝘖𝘧𝘧𝘪𝘤𝘦, 𝘎𝘰𝘰𝘨𝘭𝘦 Workspace, 𝘛𝘳𝘦𝘭𝘭𝘰, Slack, 𝘢𝘯𝘥 𝘮𝘰𝘳𝘦. 🔥Virtual Assistance 🔥Following SOPs ✅ Email & Software Setup – Gmail, Outlook, business emails, and productivity tools. ✅ Wi-Fi & Network Troubleshooting – Improve your connection and fix connectivity issues. ✅ Tech Support for Non-Techies – Patient, easy-to-follow guidance for those who feel lost with tech. 🔹 Why Work With Me? ✔️ Tech Made Simple: I explain things in a way that’s easy to understand—no tech jargon. 📩 Let’s make tech easy for you! Message me to discuss how I can help simplify your business tech needs. Wink! PLEASE NOTE: I prioritize QUALITY OF WORK OVER SPEED.
Phone Support
RecruitingClickUpTech & ITEmail SupportCommunication EtiquetteTroubleshootingDesktop & Laptop SupportAccuracy VerificationFile ManagementData EntryList BuildingEmail CommunicationFile MaintenanceGoogle Sheets - $20 hourly
- 4.9/5
- (9 jobs)
💎🎯💎 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 𝐑𝐨𝐜𝐤𝐬𝐭𝐚𝐫 𝐄𝐥𝐢𝐭𝐞 customer service representative, Zendesk Guru, Email and Chat support Talent. I have 16 years of experience in customer service and technical support where I have worked for accounts like Google, Wells Fargo, and 99designs by Vista. I also deem myself to be above average in English fluency and computer literacy. You can expect that I am reliable and eager to meet the goals set by the clients.
Phone Support
Chat & Messaging SoftwareComputer SkillsCustomer ExperienceHardware TroubleshootingFollowing ProceduresCommunication EtiquetteComputer MaintenanceCustomer SupportTeaching EnglishCustomer ServiceEnglishZendeskOnline Chat SupportEmail Support - $16 hourly
- 5.0/5
- (7 jobs)
Experienced Professional with 17 Years in Customer Service, Quality Assurance, Technical Support and Healthcare Scheduler. ★ 12 years at JP Morgan Chase, providing support for both consumer and business clients in roles such as: - Escalation Support - Chat and Email Support - Online Banking Technical Support for Customers and Branch Bankers - Provided peer-to-peer assistance and Quality Assurance for New hires. ★ 2 years of customer service with technical assistance at Dell International Services, which is a computer company. At Dell, I provided service through email, chat, and phone, which included ordering computers and parts, checking order status, and processing exchanges and returns. ★ 4 years Appointment Scheduler/setter in booking annual healthcare assessments, which encompasses a wide range of tasks such as scheduling home visits, facilitating telemedicine consultations, and arranging transportation to medical facilities. ★ Assistant of a Public Relations officer and event organizing. - submitting creative proposals using canva - calendar management ★ Able to work with little to no supervision, drawing on extensive experience to reliably meet client needs. Experience with: CRM VOIP OUTREACH FIVE9 Hubspot Healthcare CRM Teams Ring Central Google Calendar Google Documents Excel sheet Ticketing Software KANA Microsoft 360 Chat software
Phone Support
Calendar ManagementOrder TrackingOrder ProcessingQuality AssuranceEmail MarketingEvent PlanningPublic RelationsCustomer SupportAdministrative SupportEmail SupportOnline Chat Support - $8 hourly
- 5.0/5
- (7 jobs)
I've been with this industry for 5 years now and I wanted to showcase my skills to my future clients and deliver them great services with great results.
Phone Support
Email EtiquetteCustomer ServiceTelemarketingProduct KnowledgeCold CallingCustomer SupportData MiningEmail CommunicationData EntryEmail SupportInbound Inquiry - $15 hourly
- 5.0/5
- (6 jobs)
I am a skilled professional with over 5 years of experience in end-to-end loan processing, managing 4-5 applications daily while supporting 3-4 brokers simultaneously. I excel in data entry using platforms like Podium, MyCRM, Mercury, and AOL, submitting loans through Apply Online, and managing valuations and pricing approvals. My expertise extends to handling client communications, organizing documents via Google Drive, and coordinating with banks and clients to ensure smooth loan processing. Additionally, I have 2 years of experience as a Technical Support Specialist with Hostaway, where I resolved complex technical issues and was part of the team responsible for financial reporting. I am also proficient in guest communication, with 3 years of experience working as a Guest Communication Specialist for OTAs such as Airbnb, VRBO, and Booking.com. This involved managing reservations, handling guest inquiries, and ensuring a seamless booking experience. I’m committed to providing top-notch service and support, bringing a diverse skill set that combines technical proficiency, customer care, and effective process management.
Phone Support
ZendeskShopifyGeneral TranscriptionCustomer ServiceEmail CommunicationData Entry - $10 hourly
- 4.5/5
- (33 jobs)
With over 10 years of experience as a Credit Repair Specialist, Credit Dispute Manager, Virtual Assistant (VA), Customer Service Specialist, and Social Media Manager, I offer a versatile skill set in which to support your business goals. From expert-level credit disputes and administrative tasks to customer service and social media management, I can help you reach your business goals. I take pride in my thoroughness, effectiveness, and devotion to delivering excellence in each service provided. Key Skills: Credit Repair Services: Help a client evaluate what has been reported against their credit and then seek its removal to improve their credit score through negotiating debt. More importantly, provide personalized ways of improving one's financial health. Credit Dispute Management: Manage the credit dispute process effectively, prepare and submit the disputes, track responses, ensure that FCRA and FDCPA compliance are met, and follow through with bureaus and creditors. Data Entry, Document Preparation, E-mail Management, Scheduling, Research, and Other General Office Work/ Administration remotely. Customer Service: Providing premium customer service through phone, e-mail, and live chats focused on inquiry/ complaint resolution, customer satisfaction, and relationship building with customers. Social Media Management: Creation, scheduling, and optimization of varied content on multiple platforms, including Facebook, Instagram, Twitter, LinkedIn, among others. Creating strategies for social media, enhancement in the social media engagement, brand building. Create social media content, including designing and curating visually interesting posts; write compelling captions, using such tools as Canva, Adobe Spark, and other platforms. Community building includes monitoring the company's social media channels, responding to comments, messages, and mentions, and building an online community of loyal customers. Organizational Skills: Capacity for strong time management and multitasking; able to handle multiple projects simultaneously with attention to deadlines and quality of work. Experience: Credit Repair Specialist: Help customers repair their credit by finding what negatively affects the customers' credit, negotiating with the creditors, and enhancing their credit scores. Resolved multiple disputes with credit bureaus and financial institutions. Credit Dispute Manager: Gather all the documents for filing the dispute, send, and follow up on the dispute for its resolution within the correct time frame. Full VA support to entrepreneurs and businesses: email management, setting of appointments, data entry, document preparation, and online research. Customer Service Representative Handle inbound customer inquiries, troubleshooting issues, order processing, and complaints via phone, email, and live chat. Social Media Manager: Planned and executed an organized process by which clients could grow their social media following, increase social media engagement, and raise brand awareness. Create content calendars, oversee paid advertisements, and measure performance metrics. Content Creation & Strategy: Designed social media posts and campaigns, built strong social media profiles, created strategies for an audience, and confirmed that the content fits within the voice and goals of the brand. Why Hire Me? A multi-disciplined professional in credit repair, customer service, virtual administration, and social media management-one-stop solution for the client. Results-oriented: experienced in growing engagement and community building online to take on and resolve credit issues with professionalism and achievements. Detail-oriented-from credit disputes to social media posts, I make sure even minute detail is given importance. Customer-Centric Approach: I focus on building relationships, whether with credit clients or social media followers, ensuring satisfaction and long-term success. Let’s Work Together! If you're looking for a well-rounded professional to assist with credit repair, manage customer service inquiries, streamline your business operations, or boost your social media presence, I would love to help. Let's collaborate to bring your vision to life and achieve your goals.
Phone Support
Classifieds PostingClassified Ads WebsiteCustomer SupportCredit ScoringCredit RepairAdministrative SupportLead GenerationSocial Media ManagementData EntryEmail Marketing - $9 hourly
- 5.0/5
- (6 jobs)
I help businesses to continue to grow and successful by providing excellent customer and client service. I make sure to go above and beyond what is expected as I embody the goals of my clients as mine. My skills and proficiency includes the following: ✅ Tables & Formatting ✅ Conditional Formatting ✅ Advanced Charting ✅ Pivot tables & Pivot Reporting ✅ CRM Tools ( Freshdesk, Zendesk) ✅ Tech Support ✅ Email Management/Filtering ✅ Database building ✅ Basic Social Media Administration ✅ Ability to Work Under Pressure ✅Sales and Customer Service Support and Admin ✅ Basic Photo Editing ✅ Microsoft Office ✅ Data Management ✅Shopify Management
Phone Support
Management SkillsSystem AdministrationAdministrative SupportCustomer ServiceCall Center ManagementTechnical SupportOnline Chat SupportEmail Support - $6 hourly
- 5.0/5
- (8 jobs)
Hi there, My name is Angelica Ricardo, and I began to take an interest in this position. Through my years of experience, I have established my skills and strengths in customer service and leading a group of teams. It is the combination of these skills that makes me the best candidate for the position. I have seven years of work experience as a customer sales and service representative. I was trained to handle inquiries and concerns over the phone, through email, and through live chat. I also have experience with e-commerce or drop shipping, where we process orders and answer customers' queries through emails and phone calls. I had been an appointment setter, wherein we sold our products and services to prospective clients. I also have experience in Amazon FBA manual sourcing, wherein I look for profitable items from Amazon to sell on other marketplaces at a lower price to be sold at a profit on my client's Amazon store. I also have experience as a logistics coordinator. We have three warehouses where I should schedule a pickup with different carriers through email. In my previous role as a Quality Assurance Specialist, I was responsible for evaluating calls, emails, and chats to ensure adherence to quality standards. I'm proud to mention that I was endorsed as a Team Leader, taking on the additional responsibility of overseeing and guiding a team of agents. These experiences, skills, and abilities would make me a strong fit for this position. I look forward to speaking with you more about my qualifications. Thank you for your time.
Phone Support
Customer ServiceProduct KnowledgeEmail CommunicationCommunication EtiquetteCommunicationsMicrosoft ExcelQuality AssuranceAdministrative SupportOnline Chat SupportEmail Support - $7 hourly
- 4.5/5
- (25 jobs)
As your business begins to develop, you continue to confront a lot of responsibility. Toward the day's end, you think: "How might I deal with that tension all alone?" You cannot work on all of that tasks yourself. Having an EXTRA PAIR OF HANDS in your day-to-day operations is essential to the growth of your business. That is why I am here to be your EXTRA PAIR OF HANDS! I am reliable, fast, detail-oriented, and I can easily adapt to working in any environment. Always motivated by challenges and always work to the highest of my ability. I can offer a lot to your business, you can give me all the tasks that you feel I can execute and I will provide you more leisure time with your family and friends by giving me those various administrative tasks. I am highly communicative and I have a strong command of the English language and I'm for the most part online here in Upwork so consistent correspondence isn't an issue. I can be your go-to-guy in these areas: ✔️Phone & Chat Support ✔️Customer Service ✔️Cold Calling ✔️Audio Transcription ✔️Data Entry ✔️Internet Research ✔️Microsoft Office ✔️File Management ✔️Order Processing ✔️Administrative Tasks Send me a message and let's have a quick chat! 😉
Phone Support
Customer ServiceData EntryEmail CommunicationCustomer SupportAdministrative SupportPhone CommunicationCold CallingAnswered TicketCommunication EtiquetteOnline Chat SupportEmail SupportInbound InquiryGeneral Transcription - $30 hourly
- 5.0/5
- (10 jobs)
Hello! I'm Jerry, a highly skilled and top-rated virtual assistant on Upwork. EXPERIENCES: * Customer Service Representative (Phone / Email / Live Chat Support) * Call Center Quality Assurance Specialist * Digital Marketing * Executive / Administrative Assistant * Social Media Management * Graphic Design * Hotel Bookings SKILLS: * Exceptional written and verbal English communication * Graphic Design / Canva Pro * Google Suite * MS Office * Data Entry * Web Research * Proofreading * Process Flowchart Creation * Whiteboard Animation * Transcription * Email and Calendar Scheduling * Lead Generation / Sales Navigator * Chatbot Development * Social Media Content Creation and Scheduling * Social Media Advertising * Social Media Community Creation and Development Feel free to message me, and let's discuss how I can provide you with the best service!
Phone Support
Administrative SupportDigital MarketingOnline ResearchSocial Media ManagementGraphic DesignCustomer ServiceWhiteboard AnimationEmail SupportCanvaDoodlyGoogle DocsData Entry - $15 hourly
- 5.0/5
- (11 jobs)
Are you looking for an exceptional customer service representative who can provide world-class assistance to your customer? Here's what I can offer: -23 years of Customer Service Experience (Dell, AT&T, America Online to name a few) -Leadership experience (Supervisor, Team Leader and Operations Manager Trainee) -Exceptional phone, email, chat and ticket skills. -Proficient in administrative work -Critical thinker, attention to details and smart logical decision-making skills -Advanced Microsoft Office skills -CRM tools experience
Phone Support
Time ManagementLeadership SkillsCustomer SupportEmail CommunicationProduct KnowledgePhoto EditingMicrosoft ExcelOnline Chat SupportEmail Support - $10 hourly
- 5.0/5
- (14 jobs)
I used to work recently for an ecom footwear brand as a customer service VA. - I answered Instagram DMs, deleted negative comments, and checked orders. I used to work with a Canada-based online clothing store as a customer service agent. - I answered emails and reached out to customers needing verification and additional details to ship their orders properly. - I worked with the Fulfillment Team to ensure on-time order processing and to provide efficient customer support. I used to work on a part-time basis for a New York-based clothing store client in customer service. - I answered customer emails through ZOHO, and I answered chats in Shopify and FB messenger too. - I send invoices if needed, edit orders and check FB comments I worked as a Customer Phone Ambassador for Upwork Global Inc. from Jul 12, 2021, to July 28, 2023. - I took inbound calls catering to Upwork clients and freelancers. - Make outbound calls to follow up on their tickets or misscalls. - I also worked on emails/tickets through Zendesk. I was hired as an Account manager/Phone/chat/email customer support/Customer service/purchasing by an Upwork client last October 15, 2019. - I ordered car parts from yards. - Do the follow-ups on my orders. - Input my order information on a Google Spreadsheet. I started working for Upwork as a Facebook Data Entry and Member Processing in July 2019 until now. - I vet the people who request to join their group. - Then enter their information into Google Spreadsheet. I worked for more than three years as a back-office customer support representative for one of the biggest retail stores in the US. I took the following tasks excellently: - E-mail/Phone support representative for a US retail store and a software company - Order placing, order status, order returns, and exchanges, order cancellations, account management, loyalty program, escalations, and complaints. You'll be amazed at how driven and hard-working I am! I am reliable, have a keen eye for details, and communicate well verbally and in writing. I am a team player but can work excellently with minimal supervision. I'm looking to build a career and am excited to embark on a journey with you! Thanks for reading! :)
Phone Support
Online Chat SupportShipping & Order Fulfillment SoftwareDropshippingEcommerce SupportEmail SupportOrder TrackingOrder ProcessingCustomer ServiceAdministrative SupportCustomer SupportEnglish TutoringTime ManagementEmail CommunicationData Entry - $8 hourly
- 5.0/5
- (12 jobs)
Dedicated and customer-oriented Technical Support Representative with more than 10 years of experience providing exceptional customer service and troubleshooting solutions for clients. Skilled in diagnosing technical issues, offering solutions, and ensuring a seamless customer experience. SKILLS: • Technical Support: Providing troubleshooting, diagnosing software issues and bug escalations. • Customer Service: Handling customer inquiries, providing timely resolutions, empathy-driven support. • Problem-Solving: Analyzing technical issues, offering creative solutions, managing escalations. • Software & Tools: Microsoft Office Suite, Google Workspace, CRM, etc. • Operating Systems: Windows (all versions) • Networking: Basic knowledge of LAN, routers, IP configurations. • Remote Assistance: Use of remote desktop tools (TeamViewer, AnyDesk). • Ticketing Systems: Zendesk, ServiceNow, • Communication: Strong written and verbal communication, active listening, customer rapport-building. • Product Knowledge: Ability to learn and relay detailed product information to customers.
Phone Support
Facebook Ads ManagerTroubleshootingBug ReportsComputer SkillsSlackMicrosoft OfficeCustomer ServiceTelemarketingHelpdeskTechnical SupportZendeskEmail SupportOnline Chat Support - $6 hourly
- 5.0/5
- (4 jobs)
I am a professional virtual support and have been in the financial industry for more than 10 years now. I am a reliable, hardworking individual that offers high-quality service. I have experience in doing different admin tasks which include data entry, loan and credit analysis. I have managed a team in the past, I conduct a quality review, coaching and product training. I have assisted various projects in Marketing, Banking and Finance. In addition, I have worked as a customer support representative providing call, chat and email support for ISP, credit card accounts and financial services. I look forward to being part of your team and be able to assist you to help your business grow!
Phone Support
Customer ServiceTraining & DevelopmentManagement SkillsEmail SupportFinancial AnalysisLeadership SkillsData EntryAccuracy Verification - $10 hourly
- 4.8/5
- (5 jobs)
Professional Summary: * More than Six(6) years of experience in the BPO industry (Customer Service, Inbound/Outbound Sales) * Experience in using CRM, Sales Force, and other software solutions. * More than Four(4) years of experience in managing a team in a BPO set up. * Enthusiastic and knowledgeable sales associated with specialized in upselling and adding new products or service and dealing with customer/client objection.
Phone Support
Microsoft ExcelOutbound SalesMicrosoft WordCold CallingAdministrative SupportInbound InquiryEmail Support Want to browse more freelancers?
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