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I help organizations run high-quality online events, webinars, and virtual programs from concept to post-event reporting. With 4+ years of experience as a Top-rated Virtual Assistant and Event Operations Specialist, I support companies, speakers, and organizations in delivering smooth, engaging, and professionally executed virtual events. I specialize in end-to-end webinar production, ensuring every detail is handled—from planning and promotion to live event management and post-event follow-up. What I Can Help You With 1. Event Strategy & Planning • Event concept development (title, objective, audience, goals) • Agenda and webinar flow design • Speaker coordination and briefing • Success metrics planning (registrations, attendance, engagement) 2. Webinar Setup & Technical Preparation • Webinar setup aligned with your brand and event goals • Registration page setup and attendee tracking • Run of show / runsheet preparation with links and contingency plans • Polls, surveys, and breakout room setup • Speaker rehearsals and technical dry runs • Moderator and host script preparation 3. Event Marketing Support • 6-email campaign creation and scheduling: Invitation Email, Value-Based Email, About the Speaker Email, Last Call to Join Email (cold leads), Obligation Email (increase live attendance), Follow-Up Email (replay + resources) • Event posters, banners, and promotional materials • Registration tracking and reminders PLUS: Social Media Copywrite + Basic Edits (24-hour and 1-hour reminders are triggered through Zoom or the registration platform.) 4. Live Event Management • Hosting or technical facilitation (front-end or back-end) • Screen sharing and presentation control • Breakout room management • Polls and engagement tools • Chat and Q&A moderation • Speaker coordination and time management • Live troubleshooting • Recording management 5. Post-Event Support • Follow-up emails with replay and resources • Event analytics and engagement insights • Post-event report with recommendations for improvement Event Platforms: Zoom | Microsoft Teams | Google Meet | StreamYard Why Clients Work With Me ✔ Highly organized and detail-oriented ✔ Experienced in both technical event management and audience engagement ✔ Strong communication and coordination with speakers and teams ✔ Calm under pressure during live events If you're looking for someone who can take ownership of your webinar operations and ensure a seamless experience for your speakers and attendees, I’d love to support your next event. I’m passionate about helping businesses grow by keeping operations clear, data accurate, and events stress-free. 🛠 Tools I use: 📒Microsoft Suite (Microsoft Word, Microsoft Sheets, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, One Drive),📔Google Suite (Google Drive, Google Sheets, Google Docs, Google Presentation, Google Forms),📔Calendly☎️Ringcentral💻Zoom💻Google Meet💻Skype 📞Telegram📞Discord💾Team Viewer🎨Canva🎨Photoshop📝👬Slack📝👬Trello 👬👭🧑‍🤝‍🧑 Applicant Stream, Indeed, CareerBuilder🧑‍🤝‍🧑 Craigslist📹 CapCut📹 Filmora📹 InShot 💯Eventbrite💯Airbnb Experience💯Peerspace📷Instagram x Planoly📷YouTube📷Tiktok 🎥 OBS for Screen recordings 📧 Mailchimp for Email Marketing/Newsletters🏘️Splacer 🏘️Storefront🙌Infusionsoft / Keap 🙌Airtable Let’s talk about how we can support your next event or simplify your systems.

I am a licensed psychometrician, educator, and certified human resource associate willing to provide quality mental health and administrative services.

Hi there! I’m Miliscent “Miles” Gabilo, a Customer Support and Operations Manager with over a decade of experience helping 7-figure e-commerce and dropshipping brands build efficient, high-performing support systems that scale. I specialize in customer experience, dispute management, and operational optimization, combining empathy, structure, and data-driven strategies to deliver seamless support and protect your business from unnecessary losses. As a Chargeback and Dispute Specialist with an 80–90% win rate, I’ve successfully managed disputes across PayPal, Shopify Payments, Stripe, Klarna, and Airwallex, ensuring strong seller protection and revenue retention. Beyond dispute management, I’ve led and trained customer support teams, collaborated directly with suppliers and logistics partners, and optimized Shopify operations to reduce delays, improve communication flow, and boost customer satisfaction. My hands-on experience includes tools such as Zendesk, Gorgias, Reamaze, and Freshdesk, plus implementing SOPs and EOD reporting to keep every process clear and accountable. What I deliver: ✅ Scalable customer support systems that maintain brand trust ✅ Efficient dispute handling and refund prevention strategies ✅ Operational excellence across fulfillment, suppliers, and returns ✅ Leadership that blends empathy, accuracy, and accountability I don’t just manage support, I strengthen the entire customer journey. If you’re looking for someone who can lead with ownership, protect your revenue, and elevate your customer experience, I’d love to be part of your growth story.

Do you need a reliable expert to manage and grow your Shopify store? With 10+ years of experience in Shopify, eCommerce management, and virtual assistance, I help business owners streamline operations, improve customer experience, and scale their online stores efficiently. I’ve worked with premium clients for over a decade, supporting startups and established brands in building and managing successful eCommerce businesses. From product uploads to customer support and fulfillment, I handle the day-to-day operations so you can focus on growth. I’m known for being dependable, detail-oriented, and easy to work with. I follow instructions precisely, require minimal supervision, and consistently deliver high-quality results. What I Can Do for You Shopify & eCommerce Management Shopify store management Inventory and order management Store maintenance and updates Order Processing & Fulfillment Order fulfillment via ShipStation & ShipBob Dropshipping (AliExpress and other suppliers) Returns, refunds, and tracking management Customer Support Email and chat support via Zendesk, Gorgias, and Freshdesk Handling inquiries, complaints, and disputes professionally Social media message and comment moderation (Facebook & Instagram) Virtual Assistant & Admin Support Data entry and CRM management Google Workspace (Docs, Sheets, Drive) Inbox and task management (Outlook, Slack, Todoist) Why Work With Me? 10+ years of hands-on eCommerce experience Strong background in Shopify and operations management Excellent written and verbal English communication Reliable, organized, and proactive Able to work independently with minimal supervision Tools & Platforms Shopify | ShipStation | ShipBob | Zendesk | Gorgias | Freshdesk | Slack | Outlook | Todoist | Canva | ChatGPT | DeepL | AliExpress

As a trained marketer, project manager, and public speaker, I am equipped with top-notch communication and project management skills. My experience in Recruitment and Marketing enables me to deliver tasks not just of the best quality but also with creativity. My exposure to different industries helps me quickly adapt to challenges and responsibilities. I pay attention to learning, and I am efficient once immersed in the processes. As I work with you, I offer to take on those tasks that you, as an entrepreneur, don’t have the time to do. Areas of specialty: ✔️Project Management ✔️Executive Assistance ✔️Events Management ✔️Public Speaking and Engagement ✔️Digital Publishing ✔️Sourcing ✔️Training Other skills: ✔️Content Writing ✔️Documentation ✔️Data Entry ✔️Logo Designing ✔️Poster Designing ✔️Basic Photo Editing I have confidence in the work I do and always make sure that the job is complete in the shortest time possible. I am always open to new learning and happy to help in all the ways I can.

Thank you for visiting my profile. I have been with Upwork since 2014 and have logged more than 9,000 hours of work mainly on web research and data entry. I am confident calling myself an expert in spreadsheet utilization in both Excel and Google. I am BILINGUAL. My written and spoken English is excellent; the language is my mother tongue though born and raised in the Philippines. The language facility has aided me to get jobs that require more in-depth or complex research, understand nuances of particular fields, do market analysis where required, or go beyond simply entering data. My interests are in literature, history, biographies, documentaries, catechesis, nature, animals, the biological sciences (medicine, therapeutics, pathology), health, fashion, and travel, among others. I have been awarded ‘Most Outstanding in Literary English’ in my high school graduating class (1974) from university, drawn from high marks in English literature and composition. I was Features Editor of my high school organ, and a first-placer in an on-the-spot literary contest in poetry and short story. Early in college, I did a book review on Feodor Dostoyevski’s ‘Brothers Karamazov’. I am a creative writer, be it essays, short stories or poetry. In Upwork, I have done engaging blog posts and web-content, and plagiarism-free copy-writing, article rewrites, and article-spinning. I was also able to do a couple of e-books to a client’s satisfaction. I have expertise in Marketing, being my calling during my corporate life - I can do business plans, brand management, marketing strategies and tactics, market profiling, segmentation, and analysis. My experience in pharmaceuticals enabled me to do medical-writing and business-writing as well. I am also an experienced trainer and public speaker.