Hire the Best Training & Development Professionals
in the Philippines

Greetings! Thank you for taking the time to view my profile. I am a Learning and Development Professional with more than of a decade experience in training and development both in academic and in corporate environments. I specialize in: Business Operations/Support Specialist High Level Virtual Support Administration Webinar Management Soft Skills Training Delivery Tools and Technology Training Delivery Wordpress/Website Management Training Coordination

Turn what you know into what you're known for. I help coaches, entrepreneurs, and organizations build profitable online courses using Kajabi, Teachable, Thinkific, LearnWorlds, and other LMS platforms. Not just slides. Not just uploads. Structured, premium programs built to generate revenue and real learning results. Top Rated Plus | $200K+ earned | 135+ completed jobs | 12,000+ hours What I Can Build For You: 📌 Full Online Course Development (Mini Course to 12+ Module Programs) 📌 Kajabi, Teachable, Thinkific, LearnWorlds & GHL Setup 📌 Curriculum Mapping & Learning Outcome Design 📌 Slide Decks (Google Slides / PowerPoint) 📌 Interactive Workbooks & Downloadable Toolkits 📌 Quizzes & Knowledge Checks 📌 Landing Pages & Funnel Setup 📌 Membership & Community Integration (Skool, Circle, Mighty Networks) 📌 Email Automation for Course Launches 📌 Video/Animation Tools Results & Experience ✔ 135+ completed jobs ✔ 83+ five-star contracts ✔ 100+ course modules developed ✔ 80+ workbooks and toolkits designed ✔ Experience across personal growth, leadership, parenting, wellness, technical training, legal, tax, medical & corporate enablement 𝐌𝐨𝐫𝐞: 📊 Learning Consultant | TNA | Training Needs Analysis/Assessment I Training Effectiveness 📝 Instructional Materials Development | Training Manuals | Training Guides 📘 Workbooks and Course books | Worksheets Toolkit | Playbook If you want a course that feels premium, organized, and easy to complete—I’ll listen to your goals first, then design a build plan that fits your timeline and budget. 💡

I am a customer service professional with nearly 15 years of experience delivering high-quality support, managing customer relationships, and leading service-focused operations within eCommerce and customer-driven environments. My primary focus has always been ensuring excellent customer experiences, resolving issues efficiently, and maintaining strong customer satisfaction, trust, and loyalty. Alongside my customer service background, I also bring solid experience in team management and support operations. I have worked in fast-paced environments where coordination, guidance, and performance consistency were essential to maintaining service quality across teams. I have experience handling customer interactions across 📞 call center, ✉️ email support, 📱 phone support, and 💬 live chat environments. I consistently take a customer-first approach while also ensuring that service processes are followed correctly and efficiently across teams. Core Strengths and Expertise: 😊 Customer Service Excellence – delivering professional, empathetic, and solution-focused support 👥 Team Support & Management – assisting in guiding, coaching, and supporting team performance 🛒 eCommerce Customer Support Specialist – handling order issues, refunds, returns, and platform-based customer service operations 📊 Account & Customer Relationship Management – building strong, long-term customer trust and loyalty 📞 Multi-Channel Support – handling high-volume inquiries across phone, email, and live chat 📝 Escalation Handling – resolving complaints, complex issues, and customer escalations effectively 💳 Disputes & Chargebacks – managing sensitive account issues with accuracy and professionalism 🏛️ Complaint Resolution – handling BBB complaints and other formal customer concerns 📈 Performance Monitoring – supporting improvements in customer satisfaction and service quality 🎓 Training & Onboarding Support – assisting in training new hires and improving team readiness ⚡ High-Volume Environment Experience – managing multiple priorities while maintaining service quality I am highly committed to delivering excellent customer service while also supporting team performance and operational efficiency. I take pride in being dependable, detail-oriented, and able to maintain professionalism in all customer and team interactions.

Results-driven Executive Assistant, Lead Manager, and Operations Professional with over 15 years of experience in customer service, sales, team leadership, operations management, and virtual assistance. Proven track record in lead generation, appointment setting, customer retention, CRM management, and administrative support across BPO, fitness, and home service industries. Experienced in managing client relationships, coordinating daily operations, supporting executive leadership, recruitment, and training teams to achieve performance goals. Advanced and highly proficient in both verbal and written English communication, with the ability to communicate professionally and confidently with CEOs, clients, customers, and team members through calls, emails, chat, and business correspondence. Skilled in using CRM and productivity tools such as GoHighLevel, Jobber, and FitPro Tracker, with a strong ability to adapt quickly to new systems and processes. Highlights of my experience include nearly seven years with Gym Reinforcements as a Senior Program Coordinator and Sales Training & Development Coach, where I proudly managed multiple gym accounts across the United States. My responsibilities included trial conversions, membership sales, customer retention, past-due account management, appointment setting, calendar management for the CEO, lead follow-ups, and closing sales opportunities. I also played a key role in recruitment, onboarding, and training of new agents while helping generate over $25K+ in recurring revenue for the company. I worked remotely as a Virtual Assistant for Winducks, a Canadian home service company, where I handled customer support, scheduling, email management, and social media communication. My primary responsibility was converting customer inquiries into quotes and booked appointments by coordinating efficiently between clients and technicians. This role further strengthened my ability to manage daily operations independently with accuracy, professionalism, and efficiency in a remote work environment. Recognized for being reliable, organized, proactive, and capable of working independently in fast-paced remote environments while consistently delivering high-quality results. TECHNICAL SKILLS & TOOLS: Google Workspace (Docs, Sheets, Gmail, Drive) Microsoft Office Suite (Word, Excel, PowerPoint) Go High Level Fit Pro Tracker Jobber Canva & Markup Tools Airtable Slack & WhatsApp Google Voice, MagicApp, Quo (formerly OpenPhone) Social Media Management Facebook & Instagram Meta Ads Yelp & Google Reviews Management Familiar with ChatGPT and eager to expand knowledge of AI tools ESSENTIAL SKILLS: Good communication skills; proficient in written and spoken English. Computer literate. Gets along well with people and coworkers. Always punctual and available to work at any time of the day.

Chargeback Representment Expert | Training & Quality Coordinator for Dispute Operations I help businesses win more disputes, reduce losses, and improve team performance through expert evidence building, training, and quality assurance. I am a Trainer and Quality Coordinator specializing in chargeback representment, dispute operations, and team performance optimization, with a strong background in fraud support and customer-facing roles. I have hands-on experience working with platforms like Klarna, PayPal, and Shopify, handling disputes across different payment systems while ensuring accuracy, compliance, and strong win rates. What I bring to the table: • Chargeback representment (end-to-end handling, evidence gathering, and submission) • Template creation & optimization to improve efficiency and dispute success rates • Training & onboarding for agents, focusing on disputes, billing, and customer handling • Quality Assurance (QA) audits, coaching, and performance improvement • Escalation & dispute resolution with a professional and solution-driven approach • Sales & upselling experience, with the ability to handle billing concerns while identifying opportunities to increase revenue Beyond operations, I play a key role in developing training materials, refining workflows, and maintaining high-quality standards across teams. My background in sales also allows me to balance customer satisfaction with business goals, making sure every interaction adds value. I’m known for being detail-oriented, reliable, and proactive, with the ability to both execute and lead. If you’re looking for someone who can strengthen your chargeback process, elevate team performance, and enhance customer experience while driving results, I’m ready to help.

Most founders don't need another job board. They need someone who makes hiring simple and keeps the team running while they focus on growth. That's what I do. I'm a Recruiter, HR Manager, and Executive VA with 8+ years of experience helping startups and remote-first companies across the US, AU, UK, and NZ build their teams from scratch and operate without the chaos. What I bring to the table: → End-to-end recruitment (sourcing to onboarding) → HR operations, policies & compliance → Staff management & payroll coordination → Executive admin & CEO support → Systems, SOPs & workflows that actually scale I've helped growing companies hire for roles across marketing, tech, healthcare, trades, SaaS, and professional services and I've done it while keeping inboxes clear, calendars organized, and founders sane. If you're building something and need a reliable right hand who can recruit, manage people, and keep operations tight, let's talk.