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Been in Business Process Outsourcing for more than 10 years Experienced Analyst using different Business Intelligence Tools Certified Advance Excel, SAP Business Objectives/Webi, Crystal Report, Tableau Experienced and soon to be Salesforce Administrator Certified, HubSpot

An experienced customer support agent, escalation handler, subject matter expert, and virtual assistant. I specialize in clear communication, problem‑solving, and organizing tasks with accuracy and efficiency. My strengths include being detail‑oriented, reliable, and adaptable, while my passion for traveling keeps me curious and energized. I am confident in delivering excellent service and dependable results for every project.

What’s still being done manually that shouldn’t be? and how much time is your team spending chasing updates, managing follow-ups, and moving data between systems? I’m Paulyne, a CRM and AI Automation Expert. I help sales, customer success, and operations teams connect their tools, automate repetitive work, and make sure leads, follow-ups, and customer requests are handled on time. I build workflow automation and business process automation for lead management, sales pipelines, reporting, dashboards, document processing, and day-to-day operations that reduce repetitive work, keep data organized, and make it easier for teams to see what needs attention. ⚙️ Automated document processing Compliance team was manually entering 20+ fields from credit dispute PDFs into its CRM. I built a SharePoint and OCR workflow that extracts and validates the data, creates the case, attaches the original PDF, links it to the correct customer account, and checks for duplicates. New-case notifications are automatically sent to the distribution list for human review. ✅ Result: $2,000 saved in onboarding costs and $4,000 monthly software subscription for API 🎯 AI-powered lead generation A sales representative was spending a full day each week researching prospects. I automated targeted searches, website data collection, AI lead scoring, Apollo enrichment, and weekly reporting. ✅ Result: 200 qualified leads with decision-maker contact details prepared each week. 🔗 Lead and sales pipeline automation 12+ connected CRM workflows for lead outreach, opportunity follow-ups, proposals, contracts, no-show recovery, dormant lead re-engagement, reply detection, meeting reminders, and automatic CRM updates. The workflows stop or adjust when a lead replies, books a meeting, or changes status. Business-hour controls also prevent automated emails from being sent outside working hours, on weekends, or during holidays. ✅ Result: 30% increase in monthly booked meetings, consistent follow-up, and fewer opportunities missed due to delayed or poorly timed outreach. 📈 Dashboards and operational reporting A team was spending two hours manually preparing reports and tracking onboarding. I built dashboards and reporting workflows covering pipeline health, overdue actions, at-risk accounts, renewals, customer engagement, and onboarding milestones. ✅ Result: Reporting time reduced from 1.5 hours to 15 minutes. My Tech Stack: ☑️ CRM: Salesforce Sales Cloud (SOQL, REST API, Flow, Cases, ContentVersion), GoHighLevel, HubSpot, Airtable, ClickUp, Notion ☑️ Microsoft 365: SharePoint, Outlook, Graph API, Teams, OneDrive, Power Automate, Calendar ☑️ Google Workspace: Gmail, Google Sheets, Google Docs, Drive, Calendar, Apps Script, Looker Studio ☑️ AI & LLMs: OpenAI, Anthropic Claude, prompt engineering, AI reply classification, lead scoring ☑️ Document Processing: OCR, custom field parsers, Jina web scraper, Brave Search API ☑️ Lead & Enrichment: Apollo, LinkedIn Sales Navigator, Calendly ☑️ Communication: Outlook, Slack, SMS, Teams ☑️ Languages:JavaScript, JSON, SOQL, Python ☑️ Practices: idempotency, error handling, dedup guards, webhook design, process documentation ✅ 𝑾𝒉𝒚 𝒄𝒍𝒊𝒆𝒏𝒕𝒔 𝒘𝒐𝒓𝒌 𝒘𝒊𝒕𝒉 𝒎𝒆: ✔ Automation systems designed for real business use ✔ Strong understanding of AI + automation architecture ✔ Reliable, scalable solutions (not fragile automations) ✔ Clear communication and structured delivery ✔ Focus on measurable ROI and efficiency Before I build anything, I learn how your business works, your tools, processes, pain points, and where work slows down. The more I understand your operations, the better I can build a system that fits your team. Tell me what your team is doing manually, where work is getting delayed, or which systems are not communicating properly. 📩 Send me a message, and let’s identify what can be simplified or automated. 🎯 𝗞𝗘𝗬𝗪𝗢𝗥𝗗𝗦: AI automation expert, n8n automation, n8n developer, AI voice agent, AI calling agent, VAPI AI, Retell AI, Bland AI, AI agent developer, workflow automation, AI receptionist, GoHighLevel automation, GHL, CRM automation, HubSpot workflows, Salesforce automation, lead qualification bot, appointment booking automation, chatbot developer, Make automation, Zapier expert, OpenAI API, Claude, LangChain, LangGraph, Python automation, JavaScript scripting, API integration, webhook integration, ElevenLabs, Twilio, voice AI, AI workflows, n8n automation expert, agentic AI, MCP server, Claude Code, cold outreach automation, lead generation automation, Supabase, Airtable automation, Slack bot, email automation, calendar automation, AI chatbot developer, RAG chatbot, AI integration, multi-agent systems, CRM sync, sales automation, backend automation, data scraping, serverless scripting, SaaS integrations

From Account Manager to Project Manager Below is the summary of my experience: Customer Service Representative | 6 months | Telecommunications Company Subject Matter Expert | 6 months | Telecommunications Company Team Leader | 8 months | Home Warranty Company Team Leader | 8 months | E-commerce Lifestyle Brand Creative Consultant Team Lead | 5 months | Multimedia Company Creative Consultant Manager | 8 months | Multimedia Company Account Manager | 2 years | Multimedia Company Operations Manager | 6 months | Luxury Homecare Company I have more than 6 years cumulative experience in customer service creative consultancy management, and operations management. I'm systematic and a natural problem solver. I always bring positive energy in the workplace, and a person of great initiative. I have experienced managing projects such as setting up workflows, QA, training, and workforce management. I have had a fair share of experience in account and client management and I also have a certificate in six sigma - yellow belt. I have built automations in Click-up and have built reporting through smart sheets. I also have experience managing projects using Zoho. When it comes to projects, one of my favourite quotes goes: Give me a minute, I'm good. Give me an hour, I'm great. Give me six months, I'm unbeatable. - Col. John 'Hannibal' Smith The A-Team (2010) Always looking forward to be part YOUR A-team!

I help businesses deliver fast, professional, and reliable customer support through email and chat. Experienced in CRM management, appointment scheduling, customer communication, and admin support. ✔ Email & Chat Support ✔ CRM & Data Management ✔ Appointment Scheduling ✔ Order & Customer Support ✔ Admin Assistance Tools: Salesforce, HubSpot, Shopify, Google Workspace, Slack, Zoom, Canva, Klaviyo. If you’re looking for a reliable and customer-focused support specialist who can represent your brand professionally and keep your customers happy, I’d love to help. 📩Let’s work together to create a smooth and positive experience for your customers.

I am a results-driven Lead Generation & Data Research Specialist with over 15+ years of freelance experience, helping businesses and entrepreneurs find key data, generate high-quality leads, and streamline their operations with accurate and efficient support. I’m committed to delivering error-free work on time — every time. ✨ What I offer: • Lead Generation & Prospect Lists (Email, Phone, Social Media) • Market & Competitor Research • Data Mining & Scraping (Web, Directories, Platforms) • Data Entry, Google Sheets & Excel • CRM & HubSpot Data Management • Virtual Assistance & Administrative Support • Social Media Posting & Ads Setup (Craigslist, Facebook) • Amazon Product Data Analysis & Research 💼 Why clients choose me: ✔ 100% Job Success & Top Rated Plus ✔ High accuracy & attention to detail ✔ Fast turnaround & clear communication ✔ Flexible support tailored to your project needs Let’s work together — send a message and let me help you grow your business with quality data and reliable support.